Principal account manager jobs in whiteley, hampshire
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?
ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.
As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.
Registered Charity
21 - 50
Improving the lives of seafarers and their families with services, resources, strategies and advocacy
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
Brief role description
To establish and develop employer relationships to source and promote suitable, quality vacancies and vocational opportunities for all Service Leavers (Sl), (including CTP Assist and Early Service Leavers), Veterans, Reservists and Spouses on other Forces Employment Charity (FEC) programmes.
The RAM will take an Apprenticeship-to-Executive approach to employer engagement by initiating, developing, and managing relationships with employers and employer organisations across a wide range of sectors within their specified region (South of England).
Interested? Want to know more about the Charity? Check out our website
Eager to know more about the role? Have a look at the Job Description attached.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 10 October 2025.
Got questions about the role? Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Registered Charity
101 - 500
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
GrantScape is a national grant-making charity that funds community, environmental, and educational projects across the UK. Our grants make a meaningful impact—transforming lives, strengthening communities, and improving local environments in the areas we serve.
The Senior Grant Officer will play a key role in assessing and administering grant applications, and in coordinating meetings with local voluntary Advisory Panels who help prioritise funding decisions.
The ideal candidate will be an excellent communicator, capable of navigating complex situations and identifying practical solutions. You’ll bring strong project management skills to oversee a diverse portfolio of funded projects, and be confident working independently while thriving as part of a collaborative team.
We’re seeking someone with at least one year of experience in project management or grant-making (ideally two), and a solid understanding of the Third Sector. A full UK driving licence and access to a car for business use is essential. Mileage is reimbursed at 45p per mile, and a hire car will be provided for journeys over 120 miles.
The post will be a home-based role located in the Northwest of England, with easy access to the M6 corridor. Preferred locations include Lancaster, Preston or Warrington. The successful candidate must remain based in this region throughout their employment to ensure accessibility to meetings for location-specific funds.
Occasional overnight stays will be required, along with travel to our Head Office in Milton Keynes for team meetings up to three times per year.
A full job description and person specification are available below.
To apply, please email your CV along with a covering letter (maximum one side of A4) explaining how your experience aligns with the role requirements.
Key Dates:
- Application Deadline: 12pm, Friday 31 October
- First Interviews (Virtual): 11 November
- Second Interviews (In Person in the Northwest – venue TBC): 26 November
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to shape public thinking, influence national conversations, and help ensure people’s voices are heard at every level of decision-making?
Do you have experience in public affairs, policy engagement, or communications, and a passion for equity, voice, and inclusion?
Are you looking for a role where you can lead strategic engagement and influence change?
We’re recruiting for a new Public Affairs & External Engagement Lead, a role designed to shape our public profile, strengthen relationships with key stakeholders and decision-makers, and ensure our values are reflected in the systems that shape people’s lives.
You’ll be part of our growing External Influence team, working in close collaboration with the Media and PR Lead. The role is home-based with occasional travel to meet stakeholders or attend events.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
You’ll bring a strong track record in public affairs, stakeholder engagement and networking, or strategic communications, ideally within a public, policy, or values-led environment.
You’re confident navigating complex systems and building credibility with stakeholders such as local and national government, public sector leaders, charities, and think tanks.
You understand how influence works, and you’re excited by the opportunity to help shape conversations..
Experience in the health, social care, equalities, or advocacy sector would be valuable, but what matters most is your ability to listen, connect, and translate complexity into influence.
How will you make a difference?
You’ll lead VoiceAbility’s work to strengthen relationships and reputation with people who shape policy, services, and public discourse.
You’ll help position the organisation as a respected thought leader, using insight, data, and storytelling to drive awareness of the issues people face and how things can change.
Working closely with colleagues in Media, Marketing and Business Development, you’ll identify opportunities to contribute to debates, lead engagement with key public and sector stakeholders, and ensure VoiceAbility’s voice is present and consistent in the places that matter.
Benefits
28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
5% employer pension & minimum 3% employee contribution
Salary sacrifices pension scheme
Separate Life Assurance Cover (equivalent of two times your annual salary)
Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
24/7 Employee Assistance programme
Access to remote counselling service
Paid Disability Leave
Paid compassionate Leave
Home Working Allowance
Support with continuous professional development
Access to Clifton Strengths Coaching for development
Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; Midnight on 10 October 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Public Affairs expert.
The client requests no contact from agencies or media sales.