Processing manager jobs

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are currently hiring a Partnerships Advisor here at ClientEarth on a 12 month Fixed-Term contract. This role requires a hands-on, strategic individual who is able to work with brilliant teams across the world. You will also play a key role in driving programme quality, help operationalise key recommendations from ClientEarth’s Impactful Partnerships Strategy and the Partnerships Roadmap, whilst working with colleagues globally.

Meet your Manager

In this role, you will be managed by Ailsa Griffith, Programme Management Group Lead within ClientEarth's Programmes & Impact team. Ailsa brings over nine years of experience in the NGO sector, working alongside diverse partners to design and deliver global programmes that advance human rights and protect the environment. She joined ClientEarth in 2020 and is based in London. 

Main Duties

• Map the historical portfolio of partners across multiple systems based on a clear typology.
• Facilitate data analysis to provide ClientEarth with a clear snapshot of the current and prospective partners (at global, regional and jurisdictional levels) relevant to ClientEarth’s strategy and the level of alignment / contribution to ClientEarth’s theory of change.
• Steward, manage and oversee best practice in partner engagement and provide insights and input to support the organisation’s partnership approach.
• Support the operationalisation of the Impactful Partnerships Strategy and the recommendations of the Partnerships Roadmap (which might include a staff engagement plan).
• Work with the Impact and Learning team to ensure that Impact & Learning tools and processes capture data on partnerships, reflect changes based on the stakeholder segmentation, stakeholder analysis and partnerships mapping tools.
• Review ClientEarth’s current partnership approach from a decolonial point of view, to identify and plan changes needed across the organisation.

See the job description (below) for a full list of duties for this role.

Role requirements

• Experience of partnerships development and management in the NGO/not-for-profit sector, with proven ability to align partnerships with organisational goals (essential)
• Experience of defining and applying partner typologies -i.e. defining and categorising partners (essential)
• Experience of data management and analysis tools to manage and visualise data effectively (essential)
• Proven track record of working collaboratively and effectively with external partners, such as NGOs, law firms, scientific, technical and industry stakeholders (essential)
• Experience of leading or facilitating monitoring, evaluation and learning for large and complex projects in the NGO/not-for-profit sector (essential) – ideally for environmental and/or policy projects (desirable)
• Fluent (CEFR level C2) in English (essential)
• Fluent (CEFR level C2) in another European language (desirable)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. 

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Movement Building Manager.

About the role

The Activism and Education Directorate plays a key role in achieving our goal of increasing knowledge and changing attitudes to human rights as well as building a powerful human rights movement. The Movement Building Manager is accountable for leading and developing AIUK's work to organise children, young people and adults and partners.

The day to day of this role involves overseeing the management of the Community Organising Team, ensuring colleagues and activists are supported to deliver our strategy and working collaboratively with the Human Rights Education Team and wider organisation and movement. More details can be found by downloading the job description from our career portal.

The role may be for you if:

• You are experienced at developing the leadership of activists and communities
• You are skilled in team leadership and line management
• You are relational and have experience either in activism, community organising, movement building or campaigning
• You have a broad understanding of human rights and have experience working with rights holders and rights defenders
• You collaborate and positively contribute to an inclusive culture

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro-rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Please note that due to the nature of the work any offer of employment for this role will be subject to safer recruitment checks, including a criminal record check.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

About the role

This hands-on leadership role combines operational excellence with strong interpersonal skills. Reporting to the Director of Design and Technology, you'll manage a team of Project Managers whilst working closely with senior leadership to oversee project delivery, financial planning, organisational systems and growth.

You'll implement best practices for data management, risk management, and compliance in a collaborative way that supports our mission-driven work.

About us

Act Build Change is a transformative organising school that makes community organising and collective care methods accessible to everyone who wants to end injustice.

Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland, working with those with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives, those living in poverty and the intersections across those identities.

Our work includes delivering training and resources, supporting communities to navigate difference and change, and providing coaching for organisers and movement leaders.

Key responsibilities

Project management

Oversee project delivery across our organisation, ensuring quality and efficiency:

• Develop frameworks for project tracking and reporting.

• Manage and develop a team of project managers, providing resources and support.

• Monitor budgets and timelines across internal and external projects.

Financial management

Ensure financial sustainability and responsible resource management:

• Support financial planning and reporting with our board and senior leadership team.

• Oversee invoices, expenses and budget adherence.

• Assess financial risks and manage potential challenges.

Systems and processes

Build and maintain operational infrastructure that enables our effectiveness:

• Develop strategies, policies and procedures with our senior leadership team.

• Maintain and oversee our systems for efficient project tracking.

• Ensure agreed standards are met across our team and resolve operational issues.

Organisational growth

Drive strategic growth and development:

• Develop business strategies for growth across products, services and recruitment.

• Analyse our data to support strategic goals and tracking.

• Support our recruitment efforts and staff policy development.

What we’re looking for

Essential experience and skills

• Proven operations leadership experience, including managing teams and complex projects.

• Strong project management and delivery track record across multiple initiatives.

• Financial management expertise including budgeting, forecasting, and resource allocation.

• Experience with recruitment, performance management, and policy development.

• Experience with data management, reporting, and operational systems.

• Comfortable learning and adopting new technologies and processes quickly.

• Excellent communication skills, including ability to navigate difficult conversations professionally.

• High attention to detail and meticulous approach to operational standards.

• Ability to work remotely and manage diverse responsibilities with autonomy.

What we’d love to see

• Experience across different organisation types and sizes.

• Flexibility to work with different methodologies and systems.

• Risk management and compliance background.

• Comfortable representing the organisation to external stakeholders.

• Track record of implementing operational improvements and efficiencies.

Personal qualities

• You approach challenges with patience and understanding, able to communicate directly when needed whilst maintaining positive relationships.

• You're confident in your expertise but remain open to different perspectives and collaborative problem-solving.

• You take personal accountability seriously and help build a culture where others take ownership of their work.

• You enjoy working in a collaborative team environment and building positive relationships across the organisation.

• You're aligned with our mission and values and are motivated by creating positive social change.

What we offer

Salary and benefits

• £49,500-£62,000 salary, depending on experience.

• Permanent contract with option for 4 or 5 days per week (salary and benefits will be pro-rated).

• Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.

• Pension scheme and enhanced parental leave and sick pay.

Working arrangements

• Fully remote working (must be within 4 hours of central London).

• Access to office space in London when needed.

• Co-working space expenses available for those based outside London.

• Occasional travel to London may be required (up to twice a month), with expenses covered.

• Team away days around the UK (up to four times a year), with expenses covered.

• Full equipment and tech support provided.

Growth and impact

• Direct contribution to building people's power and making positive social change.

• Collaborative, mission-driven work environment with impact across the UK.

• Professional development opportunities including training and events (assessed on an individual basis).

• Clear growth pathway in an expanding team.

How to apply

Please note: this role is for UK-based candidates who have the right to work in the UK.

What to send

• Your CV (max. two pages).

• A supporting statement answering the questions below (max. two pages).

• Both documents as PDFs attached to your email.

Questions to address

• Describe a time you led operational improvements in a complex organisation. What was your approach and what were the results?

• How would you approach building operational systems for an organisation that values collaboration and accessibility?

• What attracts you to this role at Act Build Change specifically?

Next steps

• Submit your application by Fri 11 Jul 2025.

• First round interviews will begin from the week of 28 Jul 2025.

• The role will start from Oct/Nov 2025.

We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.

Supporter Engagement Manager

Fixed term position and will end in March 2026.

£38,500 per annum, pro-rata

Woking, Surrey/Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.

At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

About the role

We’re looking to recruit a Supporter Engagement Manager on a fixed term basis to join our Individual Marketing and Legacies team and help shape a positive and sustainable future for our planet. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. This is your chance to join the fight for our world.

As Supporter Engagement Manager, you will help deliver ambitious targets for income growth by managing, building and developing supporter journeys and BAU activity for our key regular giving products and publications. You will work collaboratively with initiative and deliver impactful direct marketing activity, via both on and offline channels, using great content which keeps supporter’s experience at the heart of what we do. We will look to you to optimise the use of digital marketing activity, take responsibility for ongoing end to end campaign management, build strong working partnerships with key external agencies/suppliers and much more. Important will be the ability to ensure activities are on brand and comply with all regulatory requirements.

We’re looking for someone with:

· Demonstrable fundraising or marketing experience.

· Experience of delivering direct marketing campaigns, across mail, telemarketing and digital channels.

· Experience of monitoring budgets, targets and KPI’s.

· Knowledge of fundraising regulation including, telephone regulation, PCIDSS, UK Charity Law, Gambling Commission and Data Protection legislation and policy.

· Print and production knowledge.

· The ability to manage & allocate resources effectively to meet work plan objectives.

· The ability to work with and manage external service providers in a direct marketing context.

· Strong communication, interpersonal & organisational skills.

Benefits, rewards & location

The salary for this role is £38,500 per annum, pro-rata. We also offer a full benefits and rewards package including:

· Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays

· Flexible working options

· 7.5% employer contribution to pension, increased to 10% with employee contribution.

· Training and development opportunities

· Regular wellbeing initiatives.

This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.

We value curiosity, analytical thinking, and a proactive mindset more than years of experience. If you’re passionate about sustainability and want to develop real-world Treasury and financial skills, we’d love to hear from you.

About WWF-UK

We’re a global conservation charity with hundreds of projects around the world and millions of supporters. 

At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win. 

We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive. 

We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.

How to apply and the recruitment process

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

Interviews: We anticipate interviews to take place w/c 21/07/2025.

Please note that this role is a fixed term position and will end in March 2026.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity.  This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.

 Main Responsibilities

• Work with the Director or Finance & Operations (DFO)  to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
• Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
• Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
• Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
• Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
• Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
• Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
• Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
• Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
• Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
• Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.

 Person specification 

• Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
• Deep understanding of Salesforce platform capabilities.
• Excellent project management skills, including budget and stakeholder management.
• Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, dynamic environment.  
• Ability to manage, coordinate and get buy-in from technically inexperienced team members.
• Experience with data migration and integration is a plus.
• An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
• Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
• An understanding of equal opportunities issues and a commitment to diversity.
• Commitment to Create, its activities and mission.

Terms & Conditions

• This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
• This role is based in London.
• Salary: £45,000 per annum pro rata (0.6 FTE).
• Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
• A beautiful office based in the City of London. Hybrid working is available following induction period.
• 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
• The opportunity to visit projects and Showcase events.
• As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
• In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.

*  Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.

One of the UK’s most inspiring and best-known faith-based organisations, is looking for an enthusiastic and dedicated Assistant Manager to be part of the team at Hadleigh Training Centre Essex.

Hadleigh Training Centre has been providing training opportunities since 1990 for adults with additional support needs. There are currently approximately 160 trainees who attend the training centre, following personalised pathways to meet a range of outcomes. All training is designed to maximise progression opportunities, whether this be in particular vocational skills, or transferable life skills such as motivation, self-esteem and confidence.

Key Responsibilities:

The Training Centre Assistant Manager will be responsible for understanding and actively monitoring all contractual and other relevant compliance requirements of all trainee funded placements.  You will also be required to act as lead on the development and implementation of systems and processes to ensure these contractual requirements are met and recorded. This will include developing guidance materials and delivering training as required in order to support the HTC team. You will oversee operational monitoring of expenditure and income against the agreed set HTC budget and provide regular reporting on financial performance.
 

The successful candidate(s) will be able to demonstrate:

• A passion for developing and delivering transformative training programmes, with strong previous experience of having worked successfully in a similar role supporting the learning of adults with additional support needs.
• Strong previous experience of successfully delivering training programmes ensuring all contractual requirements are fully met.
• A strong understanding of adult social care funding streams, with demonstrable strong ability to monitor expenditure against budgets, and deliver accurate and timely financial reporting as required.
• Demonstrable strong experience of successfully leading and managing staff, including recruitment, development and performance management

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adult BS Disclosure.

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum 35 hours per week, working 08:30 - 17:00 Monday to Friday

Closing date: 10 July 2025

Interview Date: 23rd July 2025

Oxford Hospitals Charity is looking for an engaging and diligent Finance Assistant to join our friendly Finance Team. From processing payments for charity-funded medical equipment to liaising with the Fundraising Team to ensure donations from our generous supporters are coded correctly, your skills in accurate data management, customer service and working collaboratively will ensure everyone receives first class customer care.

Working across the whole of the finance function, this varied and interesting role is perfectly suited to someone with a proven ability to work independently across a range of tasks and is looking for a role where you can see the direct impact of your work on patients and staff across our hospitals.

PEAS (Promoting Equality in African Schools) is on a mission to expand access to quality education across sub-Saharan Africa so all children enjoy an education that unlocks their full potential.

As Partnerships Lead – Philanthropy / Fundraising Manager – Major Gifts, you will play a central role in growing PEAS income from philanthropists and private foundations, to support our ambitious global strategy.

Working as part of a small, collaborative and high-performing global Partnerships Team, you’ll take the lead in building new philanthropic relationships and deepening existing ones—helping to raise over £7 million annually to support education in Uganda, Zambia, Ghana, and beyond. You’ll work closely with colleagues across the UK, US, and Africa to shape PEAS' fundraising strategy, identify new opportunities, and craft compelling communications and pitches to gain funding support.

This is a unique opportunity for an entrepreneurial and creative fundraiser with a proven track record in securing support from major donors and foundations. You’ll have the freedom to innovate, backed by a strong, supportive team culture where “everyone’s a fundraiser.”

If you’re excited by the chance to grow something impactful and work across continents with a mission-driven team, we’d love to hear from you.

Please find more information on this exciting role and requirements in the attached job pack below.

Our client is the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

We help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong staff team. We help by investing £5.4m in advice, specialist referrals and financial assistance in addition to offering practical, personalised support to those who need it most.

Demand for services continues to be high and the financial pressures on our organisation have grown. As a result, we have launched a new strategy focused on deepening the organisation’s impact, building long-term resilience, and reaching those most in need. 

Project Manager 
Contract Duration – 3 to 6 months
Location: Hybrid with typically two or three days a week in the London Office (City) remainder from home.
Salary: £40K to £50K (depending on experience)

It’s an exciting time to join the organisation as we evolve the way we work, grow new income streams, and strengthen our influence across the banking sector.  This interim role will be taking on a number of project responsibilities to improve organisational efficiency.

Reporting directly to the CEO, the key priorities will be:
 

• Governance
• Review work already underway and recently completed to create a comprehensive task list/backlog
• Create phasing of work, to include:
• Quick wins – split into months one, two, three, etc.
• Longer term roadmap
• Highlight interdependencies 
• Deliver quick wins
• Complete groundwork for longer term roadmap delivery
• Risk management
• Lead refresh of the organisational risk register to ensure:
• It accurately reflects the current risks the charity faces
• Risks are clearly set out
• That mitigations are appropriate, clearly explained, and implemented
• Consider the content rather than register format
• Lead the review of risk appetite
• Develop a robust but simple methodology to review risk appetite that can be easily repeated annually
• Work with the leadership team, committees and board to understand risk appetite – using whatever tools are appropriate
• Set out risk appetite by risk area Other priorities will be:
  • IT, including cybersecurity
  • Bring together our outsourced IT and cybersecurity teams to ensure we have appropriate controls/protection from cyber attacks
• HR, including management of the HR administrator
• Work with our HR consultants and HR administrator to review work already underway and recently completed to create a comprehensive task list/backlog
• Create phasing of work, to include:
• Quick wins – split into months one, two, three, etc.
• Longer term roadmap
• Highlight interdependencies
• Deliver quick wins through our HR consultants
  You will have a strong background in managing and tracking projects, with prior experience in at least two of charity governance, risk assessment, HR and IT. You will understand the processes of charity governance and you will be able to spot areas where organisational effectiveness can be enhanced. You will have prior experience of working in a charity. An excellent communicator both verbally and in writing, you will be highly organised, able to multi-task effectively and an accomplished project manager. You will possess strong IT skills, an insight into HR practices and great problem-solving skills. You will be able to work collaboratively in addition to being a self-starter. You will be able to process sometimes complex information and deliver it in simple and readable reports and updates for the CEO and senior team.

Job Title: Marketing and Communications Manager

Reports to: Head of Marketing and Commercial Operations

Location: Aerospace Bristol. You will generally be required at the museum at least 4 days per week. Some weekend and occasional evening work will also be required.

Job Type: Permanent

Salary: Circa £30,000 FTE. Part-time applicants welcomed – final salary will be dependent on agreed hours.

About Us

Aerospace Bristol is an award-winning museum and a place of inspiration, learning, and exploration. As we bring to life the past, present, and future of aerospace, we’re also building an inclusive, forward-thinking organisation that reflects and celebrates the diversity of our community. We believe the stories we tell – and how we tell them – are richer when informed by a broad range of perspectives.

The Role

The Marketing and Communications Manager plays a key role in the planning and delivery of strategic, ambitious and creative marketing campaigns and communications.

This is a collaborative and purpose-driven role that welcomes creative thinkers from all backgrounds. We encourage applications from individuals with lived experience of underrepresented communities or non-traditional routes into the fundraising sector.

We welcome applicants with transferable skills from related sectors or community-led funding roles.

What you will be doing

We welcome applicants with experience gained through varied or non-traditional routes, and from groups currently underrepresented in the marketing and cultural sectors.

· Strategic communications: Work with the Head of Marketing & Commercial Operations and external agencies to understand and engage with the museum’s strategy and translate this into an effective communications plan targeting the full range of audiences.

· Strategic marketing: Work with the Head of Marketing & Commercial Operations and external agencies to develop and implement marketing strategies that increase awareness, engagement and support for the organisation and meet commercial targets.  

· Collaborating with agencies: Build and maintain effective agency relationships, coordinating projects and campaigns in partnership with external agencies in line with the marketing and communications plans.

· Brand management: Along with the Head of Marketing & Commercial Operations and external agencies, take a leading role in owning and developing the museum’s brand identity. Ensure all activities are on brand and implemented consistently.

· Content creation: Working with agencies, create compelling and engaging content for various channels, including the website, social media, email campaigns, newsletters, press releases, and marketing collateral.

· Graphic design: Collaborate with designers to create visually appealing marketing materials. Work with templates using software such as InDesign and/or Canva to deliver basic design tasks.

· Social media management: Manage and grow the museum's social media presence across platforms through frequent publishing of quality content. Creating and curating content, and reporting engagement and metrics.

· Media relations: Collaborate with the external communications agency to cultivate relationships with media outlets and manage media inquiries, press releases, and pitching stories.

· Event promotion: Develop marketing plans for events and programs, including fundraisers, workshops, visitor programming, and awareness campaigns.

· Website management: Ensure the website is up-to-date, user-friendly, compliant with data protection legislation, and aligned with brand guidelines.

· Analytics and reporting: Monitor and analyse the performance of marketing and communication campaigns, the website and social media providing regular reports and recommendations for improvement. Work with the Head of Marketing & Commercial Operations to enhance audience understanding through research, surveys and effective use of CRM.

· Stakeholder engagement: Engage with donors, volunteers, partners and the community to foster positive relationships, inform communications, and support the museum's mission.

· Budget management: Manage the marketing and communications budget effectively, making informed decisions to optimise resources.

Skills and Experience

· Creative and strategic thinker with a passion for storytelling

· Exceptional communication skills

· Data and insights led approach

· Ability to collaborate effectively with diverse stakeholders.

Ways of Working

· Collaborative and inclusive approach to working with colleagues and partners

· A genuine interest in our mission and values

· Comfortable working in a fast-paced environment and spotting opportunities for innovation

If you don’t meet every bullet point but feel excited by the role, we still want to hear from you.

Next Steps

· If you feel that this is the role for you, then please apply! Even if you feel you only meet some of the criteria, we still encourage you to apply.

· 1st stage interviews will be held via MS Teams on 14th July, with the second stage in-person interview to be held on 21st July. 

We are committed to inclusive recruitment – if there’s anything we can do to make the process more accessible or comfortable for you, please let us know.

Please let us know whether you require any reasonable adjustments through any stage of the process.

Aerospace Bristol is proud to be an equal opportunities employer. We actively encourage applications from people of all backgrounds, identities, and experiences – particularly those who are underrepresented in the heritage and cultural sectors.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Prospectus is excited to be supporting a social welfare charity to recruit two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals and to lead on the planning and delivery of the Christmas Campaign.

The charity is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers will be responsible for growing the organisation’s supporter base and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, the Supporter Aquisition Manager will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The role will lead on planning and project managing delivery of a variety of media channels, both online and offline. This role will hold some strategic responsibility for either the Christmas Campaign, or ongoing Acquisition Innovation. The role will be responsible for seven figure expenditure budget and line management a Supporter Acquisition Officer or a Supporter Acquisition Executive. 

As planning for the Christmas Campaign is already underway, the charity is open to temporary or interim candidates who might be interested, as well as permanent candidates.

The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.

Whilst this charity is based on Christian values, the organisation is fully inclusive and recruits based on experience and skillset, rather than religious belief. The team is inclusive, diverse and welcomes people from all backgrounds.

How to Apply

Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application. Please note that this organisation is a Disability Confident Leader, please let Prospectus know if you are eligible.

Please submit your CV only to apply. Applications and interviews will be on a rolling basis.

Prospectus is dedicated to supporting candidates throughout the application process. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information. We look forward to connecting with you soon. 

Head of Individual Giving & Supporter Engagement

We are looking for a Head of Individual Giving & Supporter Engagement to join the team in this hybrid working role.

This is an exciting time to join the team and the charity on its incredible journey.

Position: Head of Individual Giving & Supporter Engagement
Location: Cambridge/Hybrid
Salary: £50,000 - £55,000 per annum (depending on experience)
Hours: Full Time (37.5 hours per week)
Contract: Permanent

Closing Date: Thursday 24th July 2025
 

The Role

You will lead the Individual Giving and Supporter Engagement strategy, delivering the growth needed to make two new hospitals – Cambridge Cancer Research Hospital and Cambridge Children’s Hospital – a reality.

You will:

• Lead a team of fundraisers to deliver inspiring appeals and innovative fundraising propositions.
• Drive net income and supporter growth across all Individual Giving streams including regular giving, digital, appeals, and lottery.
• Oversee budgeting, forecasting, and analysis, ensuring activities are insight-led and maximise return on investment.
• Develop first-class donor journeys and stewardship experiences to foster supporter loyalty.
• Play a pivotal role in engaging Addenbrooke’s patients and staff to build a sustainable mass participation fundraising model.

If you’re passionate about transforming healthcare and understand the power of emotionally intelligent donor engagement, we’d love to hear from you.

About You

We’re seeking an ambitious and data-savvy fundraising leader who can think both strategically and creatively.

You will have:

• Significant experience in direct marketing and individual giving at management level.
• Strong leadership credentials with a proven ability to develop and motivate teams.
• A track record in delivering successful donor acquisition and retention campaigns.
• Exceptional understanding of supporter engagement, CRM systems, and compliance including GDPR.
• Experience in developing innovative products and donor propositions, ideally in a healthcare or charity setting.

Benefits Include:

• Pension Scheme with 7% Employer Contribution
• 25 days annual leave (plus Bank Holidays) increasing with service
• Birthday Leave
• Health Cash Plan (Medicash)
• Employee Assistance Programme
• Group Life Assurance (4x salary)
• On-site Leisure Centre
• Cycle to Work Scheme
• NHS Discount Schemes

About the Organisation

Addenbrooke’s Charitable Trust (ACT) is the only charity dedicated to supporting innovation in patient care across Cambridge University Hospitals. We’re working to make two world-leading hospitals a reality and improve lives for thousands of people across the region and beyond. Our supporters are at the heart of what we do – many have experienced our hospitals first-hand and their stories are integral to our success.

ACT is committed to diversity and welcomes applications from all backgrounds.

Other roles you may have experience of could include: Individual Giving Manager, Supporter Engagement Manager, Head of Fundraising, Direct Marketing Manager, Lottery Fundraising, Head of Donor Development, Head of Supporter Experience.

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we work in partnership with local communities towards a more just world. Your work will play an important part in the wider ambition of the organisation. In this team, we value trust and accountability, inclusive decision-making, anti-racism and care. We also care for each other and create a sense of purpose-driven community.

When you join us, you will be: 

1. Leading the Churches Team to ensure the effective delivery of the fundraising strategy in an environment aligned with All We Can’s culture and team leadership principle.
2. Delivering speaking engagements at churches and at larger events.
3. Engaging with Methodist Church in Britain’s leadership and key stakeholders to inspire long-term commitment and support.
4. Analysing fundraising performance and making data-driven decisions to improve it.
5. Contributing to the leadership of the organisation through Quarterly Business Reviews and collaborating with colleagues to enhance the work of the organisation.  

To deliver the role successfully, you will need:

1. Proven fundraising experience, particularly in church, faith-based fundraising, including donor acquisition and regular giving programs, donor stewardship, and income growth strategies.
2. Experience of managing fundraising budgets
3. Understanding of All We Can’s unique partnership approach
4. Exceptional relationship management skills, with the ability to engage and inspire church leaders and congregations.
5. Experience leading and developing a team, with strong coaching and mentoring abilities and ability to set clear goals, drive performance, and foster a collaborative team culture.
6. Ability to analyse fundraising performance, using data insights to refine campaigns and maximise return on investment.
7. Deep practical understanding and relationships with the Methodist Church.

For full list of accountabilities and requirements, and the recruitment process, please see the application pack.

All We Can is an international development and relief organisation, founded by the Methodist Church in the 1930s, working to see every person’s potential fulfilled 

Why should you work with us?

• We pioneer locally-led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll help you grow and develop

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers. We’ll not be able to score answers which say ‘Please see the CV’ or similar. 

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch - if you wish to do so, 

Use of AI is monitored and if you have used it in your application, we ask that you declare in any case, but especially if you use it as a reasonable adjustment.