Programme Co Ordinator Jobs

Support Co-ordinator

Monday – Friday, 09.00 – 17.00 • 52 weeks per annum

Salary: Competitive salary, pension & company benefits

Based in Ascot, Berkshire

Hospitality is one of the largest industries in the U.K. Would you like to make a difference to licensed drinks people that may need our help in supporting them to access our financial grants and advise them about a huge range of other free services to support them?

About the role:

Your role will be to be the first port of call for people who contact us via our website or those who have been referred to us to receive financial support via our grants program. You will be responsible for dealing with the enquiries we receive via phone, email, and web forms. You will respond to each enquiry and give advice according to the nature of the enquiry.

This could be:

• Explaining our application process to potential applicants or 3rd party referrers.
• Assist people by providing us with proof of employment to confirm their eligibility to receive financial assistance. This includes liaison with the HMRC.
• Informing people of the role and importance that our volunteer visitors play in the application process.
• Signpost to alternative support providers and charities if people don’t meet our criteria.
• Advise on the wide range of free services we provide.
• Explaining what information and documents people need to provide for their application to be considered.
• Timescales for our decision making.
• What happens after a grant decision is made.
• Creating new cases on our CRM system and issuing application logins to new applicants.
• Assigning new cases to one of our grant’s caseworks.

 In addition, you will be responsible for:

• Helping people from the trade to apply for bursary places at our school LVS Ascot.
• Dealing with non-financial applications such as approving requests for extra counseling or housing support.
• Supporting the team with other job roles in times of annual leave or sick absence.

About you:

We need someone who is passionate and motivated about providing support in a non-judgmental way. We put our diverse clients at the heart of what we do, and we work together to maintain outstanding levels of customer service.

From time to time, you will have to deal with sensitive subjects and difficult conversations, therefore the ability to actively listen is essential. Extensive experience of either working in hospitality and therefore insight in the challenges and benefits.  Or experience in a grant giving organization, and a knowledge of support services.

The role would suit someone that has experience of supporting people who are experiencing tough times and giving them the confidence to break their problems into manageable bite size pieces.

About us - Licensed Trade Charity

Licensed Trade Charity is passionate about supporting people that work or have worked in pubs, bars, breweries, and night clubs. We provide an excellent range of support services to people who may be facing tough times. This could be for example going through financial hardship, relationship breakdown, bereavement, poor mental health, redundancy, or housing issues

Please visit us our website for full information on our support services and to view the full job description and to apply.

Closing date for applications: Thursday 4 January 2024

As the role is located at one of our business units, LVS Ascot, we are committed to safeguarding, Prevent Duty and promoting the welfare of children and young people ages 4 - 18. The successful candidate will be required to undertake an enhanced DBS check.

Are you passionate about helping others? working in the community? adding value to people's lives?

Do you want to work for a caring, passionate and forward thinking charity?

At Age UK Kensington and Chelsea we are passionate about our people, we care about the service we provide and empower our staff to deliver great outcomes for those who come into contact with our services.

We have a fantastic staff benefits package and we provide annual tarining and development opportunities.

At Age UK K&C we promote the wellbeing of older people through:

• Providing services which support independence
• Learning from this experience to inform our understanding of older people's needs
• Ensuring the voices of older people in Kensington & Chelsea are heard
• Working in close collaboration with other organisations to achieve these aims

The HSPC role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

Sarcoma UK exists to support everyone affected by sarcoma. This role will enable and ensure the voice of the sarcoma community guides the strategic objectives of the charity and is represented throughout the organisation’s work. 

The Patient Involvement Co-ordinator will manage a dynamic patient involvement programme that puts people affected by sarcoma at the centre of our work. The role reports directly to the Director of Research, Policy and Support and will work with all teams across the organisation, as well as externally with people with sarcoma and their support networks.

Job Description

To enable the voice of people affected by sarcoma to shape the work of Sarcoma UK. The Patient Involvement Co-ordinator will administer, support and develop Sarcoma UK’s patient involvement programme to help us deliver our organisation strategy and maximise the impact of our work on the lives of people affected by sarcoma.

Benefits:

• Flexible working options including hybrid working.
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay.
• Sarcoma UK Life Insurance Scheme
• Interest-free season ticket and bicycle loan
• Health and wellbeing:
  • Wellbeing Group
  • Health Cash Plan
  • Therapy Sessions

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and key responsibilities

Sarcoma UK’s patient involvement programme

• To manage and develop effective patient involvement processes across all areas of the organisation.
• To maintain a database of those with a direct personal connection to sarcoma who want to be involved in the work of the charity.
• To work with colleagues from across the charity to create and facilitate involvement opportunities and ensure these are inclusive and accessible for everyone affected by sarcoma.
• To evaluate involvement opportunities, reflecting on learnings and capturing and communicating outputs and impact.

Working with people affected by sarcoma.

• To grow the Patient Involvement Network and ensure that this dedicated group of supporters remain engaged with the charity.
• To support engaging communications about opportunities within Sarcoma UK, working with the communications team.
• To be the main point of contact for the members of the Patient Involvement Network.

General

• To support new projects from across the organisation which involve people affected by sarcoma.
• To attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• To travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
• To undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Volunteer Co-ordinator - London AGX

Permanent with funding

35 hours per week

£26,705.64 per annum

Benefits

London Borough of Newham

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us maintain and develop innovative practice to support our work in our services around the country.

TYPE OF PERSON WE ARE LOOKING FOR/ WHAT'S EXPECTED OF THEM

We are currently looking for a Volunteer Coordinator to join our dynamic, ambitious team.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Experience of developing and delivering training programmes

-Experience of recruiting, training and supporting Volunteers to a high standard, including developing and maintaining a comprehensive programme of support.

-Experience of peer mentoring programmes and/or experience of facilitating participation activities with young people.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is Tuesday 19th of December 2023. If after 14 days, we have received enough applications we can close this vacancy from the 12th December onwards.

Interviews will be held in January 2024

Background to the role

At Age UK East London we have recently centralised our volunteering function and appointed a volunteering manager to lead the strategic development and quality assurance of our volunteer programme, and to oversee the recruitment, selection and support of our volunteers. The Volunteer project Co-ordinator will work closely with the volunteering manager to lead the delivery of our volunteer-delivered projects. These projects will develop and change over time according to funding available and the needs of older people, initially the post-holder will lead our Activity Buddy and Digital Buddy services.

Job Purpose

To work with the Volunteer Manager to deliver the aims of Age UK East London through the growth and development of Age UK East London’s volunteer programmes. This will include volunteer opportunities across the whole organisation to include intra service and volunteer led projects to ensure AUKEL can deliver a great volunteering service for both volunteers and older people across East London.

Key Tasks

• Support with recruiting and selecting  volunteers in line with AUKEL recruitment of volunteer’s policies and procedures.
• Prepare and train volunteers for their role so that they can offer effective support to service users.
• Match and/or place volunteers within services always ensuring a clear line of communication.
• Regularly review the outcomes model to understand how service users are being enabled.
• Ongoing support of volunteers to include regular supervisions, peer group support training, team meetings and volunteer events.
• Carry out an initial assessment at the older person’s home to include Identifying the older person’s interests and preferences  and take any baseline measures,  score, borough
• Provide and complete quarterly reports for monitoring
• Record keeping and reporting as required.

Administration

• Ensure all aspects of volunteer recruitment are conducted safely through references and DBS check.
• To ensure that all volunteer roles have appropriate task descriptions.
• To monitor all volunteer-client partnerships to ensure that they are operating successfully and that the outcomes for the individuals involved are being met.
• To co-ordinate annual service user and volunteer surveys as appropriate, collate feedback and evaluate the service provided.
• To ensure all data is collected accurately through AUKEL organisational customer relationship management data base system (Charity Log)
• To ensure that relevant data is captured and maintained to provide accurate KPI reporting.
• Conduct routine ‘check-ins’ with clients to monitor quality, customer satisfaction and outcomes.

Quality

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures.
• To carry out the duties of the post in accordance with the Investor in Volunteers accreditation.

Liaison

• To proactively instigate and cultivate relationships with external stakeholders.
• To manage key relationships on an ongoing basis e.g. with corporate partners, local grant-givers and delivery partners.
• To participate in appropriate external meetings, networking and events in order to represent Age UK East London and increase understanding of our work and our impact.
• Liaise with Adult Social Care, Health and other statutory health and social care agencies to promote the service, identify potential service users and to foster good working relationships.

General

• To meet regularly with the Volunteering Manager for supervision.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder, under the direction of the Volunteering Manager, as may be required from time to time for the continued smooth running of Age UK East London.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults.
• The role requires regular travel throughout East London

 Functional Links

• This role reports to the Volunteering Manager and will have close functional links to the Head of HR and Services Manager for Community.
• Close working with peers across partner organisations.

 Person Specification

Experience

Essential

•  Experience in similar work.
• Experience of working in partnership.
• Experience of working with and supporting volunteers.
• Experience of delivering to quality assurance frameworks.

Desirable

•  Experience of previous work within a befriending or digital support service.
• Knowledge of services for older people and their carers e.g. through health and social services or personal experience.

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication.
• Ability to present to groups.
• Good planning and organisational skills.
• Good IT skills.
• Ability to work independently and as part of a team.
• Ability to prioritise and manage time and resources in a competent manner.

Knowledge & Understanding

Essential

• Knowledge and understanding of issues affecting older people.
• Knowledge of the requirements of safer recruitment practices.

Desirable

• Knowledge and understanding of the principles of person-centred practices.

Additional Requirements

• This post is subject to an enhanced check through the disclosure and barring service (DBS)

 Our commitment to Equity, Diversity and Inclusion (EDI).

Age UK East London is committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'.  We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people we want to see better represented in our organisation - people of colour, LGBTQ+ people and disabled people. 

We are recruiting a Volunteer Co-ordinator who will be an integral member of our volunteering team. The postholder will co-ordinate all aspects of the volunteer journey from recruitment and selection through to induction, training and supervision. You will work closely with the Volunteering Manager and other Volunteering Co-ordinator/s to deliver the Merton Befriending Service, which provides 1-2-1 support for some of Merton’s most isolated older adults. You will also support volunteer recognition events and produce volunteer communications.

Can you help us?

We are seeking a dynamic co-ordinator to join the CEU team supporting the development of clinical guidance and research enquiries as well as supporting the work of the wider clinical quality portfolio and its 3 committees.

As part of the new CEU team the postholder will work closely with the Head of the CEU, the Clinical Director and researchers, clinical fellows, and FSRH Clinical Quality Committee Chairs and members as well as clinical experts and stakeholders. Key duties will include planning and co-ordinating the work of the CEU as well as helping to develop and implement new processes and procedures for delivering guidance in conjunction other team members. The postholder will also co-ordinate the running of the 3 Clinical Quality Committees and facilitate the process of development of clinical standards.

The role:

Co-ordination and administrative support

• Developing and managing filing systems, preparing and checking documents, ensuring that their presentation meets requirements
• Developing and maintaining databases, spreadsheets and other records systems.
• Co-ordinating and servicing meetings, including arranging teleconferencing facilities, preparing agendas and papers, minute taking, liaising with attendees and ensuring timely distribution of papers across the 3 committees in the clinical quality portfolio and Guideline Development Groups
• Facilitating the production of clinical quality materials, including editing and proofreading
• Co-ordinating the development and dissemination of FSRH standards including developing lists of stakeholders to distribute each new standard
• Providing efficient and effective administrative support to team members
• Data collection, analysis and reporting particularly in relation to Member Evidence Enquiries Service
• Developing and co-ordinating the reporting of CEU work to the FSRH governance committees
• Co-ordinating and supporting the recruitment of Guideline Development Group members including administering the recruitment process.

Planning and organisation

• Contributing to project planning of guidance - liaising with team members, other staff within FSRH and external organisations/stakeholders to ensure that deadlines are met.
• Providing project co-ordination support - developing operating systems and recording activities, tracking progress and contributing to process change and implementation.
• Checking that the relevant paperwork for projects has been received, chasing for contributions as appropriate
• Working with team members to identify and manage risk

 Communication

• Acting as an initial contact point for external organisations and FSRH staff on matters relating to the work of the CEU
• Maintaining effective co-operative working relationships with external stakeholders and staff members within FSRH such as external affairs and the events team.
• Responding to written and verbal enquiries from a range of external organisations, ensuring these are handled appropriately and forwarded as necessary to the appropriate person/team 
• Liaising with the web team to ensure that documents are loaded onto the FSRH website, and information on the website is accurate
• Providing initial advice and guidance to internal teams and external organisations on issues relating to work of the CEU
• Presenting information to stakeholders and other interested parties
• Drafting and collaborating with other team members on documentation, ensuring the standards for presentation are met. 
• Liaising with FSRH External Affairs and Events Team for the smooth running of webinars and conferences relating to the work of the CEU
• Liaising with other FSRH teams and Committees regarding governance and oversight of the CEU work
• Any other duties considered necessary for the role

You will have:

• A degree level or equivalent skills demonstrated through knowledge of the role acquired through experience and evidenced through further training and development
• Excellent Microsoft Office skills in particular knowledge of Office 365
• Excellent standards of numeracy and literacy and ability to synthesise information and data and present it clearly and precisely both verbally and in writing.
• Excellent interpersonal skills with a customer focussed approach and the ability to signpost information
• Excellent understanding of confidentiality, and the ability to remain professional and positive under pressure
• Proactive in improving existing systems and keen to learn where appropriate
• Strong and positive communication skills with the ability to communicate assertively and clearly at all levels
• Outstanding attention to detail and proof-reading abilities
• The ability to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• An interest in sexual and reproductive healthcare (Desirable)
• Knowledge of medical terminology and how the NHS operates (Desirable)

You will have experience:

• Co-ordinating and planning multiple projects with often conflicting deadlines
• Developing and maintaining systems and processes and administrative procedures
• Working confidentially, in a busy stakeholder role, and liaising with a range of professional at all levels including clinicians, technical/researchers and project staff
• Providing support to committee meetings including organising and noting actions and decisions for committees and meetings
• Providing administrative support to a team
•  Working with databases, systems and spreadsheets to manage enquiries and timelines
• Writing reports or documents to a high standard without supervision

Join our team and contribute to the development of nationally recognised guidance, promoting evidence-based clinical practice, and driving positive change in sexual and reproductive healthcare. Apply now and be part of our mission to improve patient care and professional practice.

 Candidates will need to have the right to work in the UK and also be resident in the UK. 

 We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave
• Flexible working culture
• Pension and life assurance scheme:10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Training and development
• Access to an employee discount scheme across 100’s of UK retailers
• A free hot lunch on Thursday’s when in the office

Please send your CV and 1 page covering letter outlining your key experience.
Deadline for applications is 15 December 2023 at 12pm

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

The post holder will review, develop and implement effective volunteer programmes of work and volunteer management systems including volunteer recruitment, management, training and succession planning to create sustainable teams of volunteers.

An exciting new opportunity has arisen for a Health & Wellbeing Education Co-ordinator to join our Health & Wellbeing department to lead on the quality assurance and delivery of health and wellbeing training and education programmes.

Health & Wellbeing Education Co-ordinator
Job Reference: MH-HWEC
Location: Flexible working – home, office, plus regular outreach work across Cambridgeshire & Suffolk.
Salary: Annual salary up to £32,926 pa (based on 40hrs FTE), pro rata for part-time contract.
Hours: Contracted to work 24-30 hours as agreed, usually worked Monday – Friday
Contract: Permanent

About Us 

YMCA Trinity Group strives to create a fulfilling and enjoyable place to work; we know how staff & volunteers feel directly translates to the quality of service & care we give our clients, and we also recognise the crucial role each one of us plays in helping to fulfil our Mission.

Job Role 

Working alongside the Health & Wellbeing Manager, you will:

• Manage and oversee the delivery and quality assurance of health and wellbeing training such as First Aid and qualifications from YMCA Awards.
• Deliver (or be willing to train to deliver) a range of accredited health and wellbeing courses such as First Aid, Award in Education and Training, and qualifications from YMCA Awards.
• Support the Mental Health & Wellbeing Training Co-ordinator to design, deliver, and quality assure a range of mental health and wellbeing education programmes including staff training, young people or parent workshops, and community events.
• Develop new partnerships and opportunities to educate communities about the health and wellbeing agenda: attending networking events, developing marketing activity, delivering presentations and sourcing funding opportunities.
• To provide effective line management and recruitment of sessional health and wellbeing trainers, ensuring high standards of delivery.
• To support the development and growth of health and wellbeing services whilst meeting annual targets.
• To develop health & wellbeing programmes internally and externally for target audiences such as supported housing residents, youth work, family work and workplace wellbeing initiatives.
• Support with the management and monitoring of operational tasks across the health and wellbeing department such as writing reports, data analysis and strategy development.

You will have and be able to demonstrate the following qualities:

• Possess a Level 4 or equivalent health and wellbeing qualification.
• Possess a valid Award In Education; PTTLS qualification; or Qualified Teacher Status, ideally with an instructor qualification in physical health qualifications (e.g. First Aid) or mental health (e.g. Mental Health First Aid).
• Sound knowledge and experience of the children and adult’s physical health and mental health agenda, including local and national initiatives and approaches.
• Sound knowledge and experience of quality assurance tools and processes.
• Proven experience of developing and delivering high quality health & wellbeing training and education programmes to adults and young people.
• Sound knowledge and experience in using various marketing approaches.
• Proven experience in project management and partnership development.
• Ability to effectively manage time and work well in teams or on your own initiative.
• Excellent organisational, negotiation and time management skills.
• Excellent IT and communication skills.
• Excellent leadership skills and experience.
• A flexible approach to work.
• A current driving licence and access to a car for work.

Salary & benefits: Annual salary up to £32,926pa (based on 40hrs FTE), pro rata for part-time contract.

• 5 weeks holiday & public holiday allowance (Pro rata).
• Free use of our onsite YMCA Gyms at either Cambridge or Peterborough.
• Paid day off for your Birthday.
• Free onsite car parking for staff.
• Your DBS Check Facilitated / Cost Paid as part of your onboarding.
• Competitive rates of pay and company pension, plus access for YMCA Trinity staff and their immediate families to our Employee Assistance Programme.
• Regular supervision and continued personal development.

Applications will be assessed on receipt so early application is advised.
Interviews are due to take place in early January.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Thank you for your interest and we look forward to hearing from you soon!

YMCA Trinity Group is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment.

No agencies please.

The Church of the Annunciation seeks an enthusiastic individual with heritage experience to help manage a lottery-funded development project in Central London as a P/T post for 10 months from January 2024.

We seek to employ a suitably-qualified person to run a small conservation project, and a wider resilience project, for the Annunciation Marble Arch, which has recently been awarded a grant by the National Lottery Heritage Fund (NLHF). There is potential for the role to be extended depending on the success of this first resilience phase.

A key aspect of the role will be ensuring a joined-up and fully-integrated approach between the various strands of the work planned and a larger two-round application to the Heritage Fund, which is planned towards the end of next year. The successful candidate will have a love and knowledge of heritage projects, as well as an empathy with the mission, vision, and work of the Church, with proven experience of community and administrative work.

The successful candidate will report ultimately to the PCC, the project sponsor, and day-to-day to the Church’s Vicar, with monthly reporting to a Project Steering Group, ensuring that this phase of the project is fully delivered to the programme and budget that has been set. The successful person will also be involved in managing and developing local community contacts and stakeholders who will influence and guide the new development project, as well as oversee the daily running of the Church as it goes through a period of significant organisational change.

The Heritage Project Co-ordinator will:

·act as the key point of contact for NLHF, managing grant drawdowns and reporting and ensuring adherence to NLHF frameworks and requirements, with all documentation managed accordingly.

·maintain an overview of the application’s detailed Project Plan agreed with the funder including the programme, the risk register, cashflow and budget; acting as a point of contact, organising, attending and participating in project and stakeholder meetings.

·become acquainted fully with all project documentation and acquire a good knowledge of the detailed objectives of the wider project vision. 

·lead on the recruitment of new volunteers,and in the compiling of key information required for the Heritage Fund Evaluation Report. 

·lead on any required procurement including preparation of briefs, enquiries, advertisements, evaluation, and associated paperwork. 

·manage particular aspects of the project, for example, two Pilot Projects.

·welcoming and assisting people who wish to run activities in the Church and establish efficient administrative systems to support the daily running of the Church and the project as it develops. This will include smooth and effective arrangements for new bookings and set-up arrangements in liaison with current users and with key other staff and lead volunteers from the Church. 

·maintain effective communication, feedback and collaborative working practices between all parties ensuring that they adhere to quality standards, including the Project Steering Group, external contractors and consultants, and staff and volunteers involved in delivery of the work streams

Knowledge, skills and experience required

1.Good project management experience including a good knowledge of budget management, monitoring and reporting and ability 

2.Proven experience of working with heritage projects

3.          Experience of working with architects and heritage consultants

4.Experience of managing and working with multidisciplinary stakeholders and teams

5.Experience and understanding of community engagement, evaluation and partnership working

6.Experience of managing change within a small organisation

7.          Excellent planning skills and a flexible approach to work, with the ability to prioritise and manage multiple tasks, including tasks undertaken by others, whilst ensuring deadlines are met

8.          A great team-worker, with a confident, diplomatic approach, able to negotiate and build effective relationships with a wide range of stakeholders and team members at all levels, and find appropriate solutions to conflicting priorities

9.          Excellent attention to detail, with good logical, analytical and problem-solving skills

10.        A concise and effective communicator, with excellent written and verbal communication skills

11.        Ability to work independently and manage a busy and diverse workload

Equal opportunities

The Annunciation wants the best candidate for the job, and fully complies with the Equality Act 2010 in terms of not discriminating on the basis of protected characteristics, including race, colour, gender, age, nationality, sexual orientation, religion or belief or disabilities

Location: United Kingdom
Discipline: Quality and Governance
Job type: Fixed Term
Salary: £26,453.45 per annum
Expiry date:
17 Dec 2023 23:59

#Care to join us?

We are looking for a Complaints Co-Ordinator to join our friendly and welcoming team here at Hft, on a fixed term basis. This is your chance to make a real difference to people's lives.

What’s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way.

With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a “Gold” standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.

We offer:

- Annual Leave: 33 days (including 8 days statutory bank holidays
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Long service awards: After 10 years’ service we offer a monetary award.
- Going the extra mile awards: GEMs are a way to say thank you to colleagues, in the form of points through our reward app
- Family friendly policies – part time, annualised and compressed hours
- Pension: Auto enrolment scheme

What will you be doing?

The Complaints Co-Ordinator will be responsible for overseeing the compliments and complaints process and procedures, monitoring the outcomes and complaints reporting.

You will oversee all complaints and the transfer of ownership, following the complaints framework to ensure the complainant receives a good service and a satisfactory outcome throughout the process.

Key responsibilities:

- * To oversee complaints, add to system and monitor stages to timescale.
- * Triage complaints, assign the complaint to an owner pass to the correct portfolio team member to be respond.
- * Extensive knowledge and understanding of the complaint process and procedure to be able to advise relevant parties.
- * Ensure that records of quality and detail steps of the process and outcomes
- * Monitor complaints and inform parties where receiving and dealing with a complaint that poses a potential risk.
- * Complete reports and key performance indicators as required
- * Oversee the complaints system user accounts and maintain the integrity or the permissions and add actions where required.
- * Comunicate positively, effectively and professionally at all times
- * Maintain confidentiality and protection of data at all times.
- * Participate in learning and development opportunities as required
- * To be part of a team that champions a supportive culture to achieve great results.
- * To undertake any other duties or responsibilities commensurate with the post

About you

- You will be able to demonstrate relevant professional experiences and qualifications relating to an administrative or customer service role.
- You will have an understanding of complaints and relating customer service aptitudes
- You will be able to advocate on behalf of internal and external parties to express requirements
- You will have a flexible and reliable approach to your work, with strong organisational skills
- You will have a strong understanding of information governance processes and a commitment to follow and apply all necessary requirements
- You will have the ability to remain calm under pressure and manage urgent situations promptly
- This is a fixed-term role, until 31st March 2024, with the possibility that the role will become permanent. For more information on the role, please refer to the Job Description and Person Specification.

Find your place with us and change lives

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-209 966

Job title: Peer Coordinator

Reporting to: Participation Manager

Hours: Full time: 37.5 hours per week

Salary: £30,000 per year

Benefits: 5% employer pension and 28 days annual leave plus bank holidays

Contract: Fixed term until March 2025 (with possibility of extension depending on funding)

Location: Hybrid. You will be expected to frequently work from our office in Workspace, Kennington Park in Oval and from services in City of London, as agreed with your Line Manager. You can work from home when not required in the office.

Groundswell are recruiting a Peer Coordinator to support volunteers with lived experience of homelessness, also referred to as ‘peers’, to participate in projects tackling homelessness in London. Groundswell have extensive experience in developing and delivering peer-led projects that harness people’s insight and experience of homelessness to tackle issues and coproduce new solutions. We work with NHS services, local authorities and other service providers supporting people experiencing homelessness, to ensure that the views of people who have gone through similar challenges are included in the design and delivery of services. This not only leads to the provision of services better suited to people’s needs, but also supports the progression and recovery of peers involved in participation activities.

The Peer Coordinator will draw on Groundswell’s experience in building participatory networks, bringing people together to advise on meaningful ways to involve people with experience of homelessness in system change and service improvement. Our networks of peers examine the positive and negative roles that services have played in their lives and wellbeing, identify common themes in their experiences, explore and test new approaches to problems they face. The Peer Coordinator will support peers to take part in these activities in a meaningful, accessible and psychologically safe way. They will also build relationships with service providers in London, to ensure that the views of peers are embedded in their practices and to recruit new peers to our participation activities.

This role is a great opportunity for someone passionate about supporting people who have been excluded from services to use their insights to create a better society for people experiencing homelessness. The Peer Coordinator will need a good understanding of volunteer management and participatory approaches as well as excellent organisational skills.

Candidates with experience of social exclusion due to homelessness, imprisonment, sex work, drug use, migration or otherwise being part of a marginalised population, who meet the specification, will be given priority access to this post. 

About Groundswell

Groundswell works with people with experience of homelessness, offering opportunities to contribute to society and create solutions to homelessness. Participation is at our core because the experience of homelessness is crucial in making decisions that affect lives and ultimately help people to move out of homelessness.

Groundswell exists to tackle:

• Homelessness - everyone has the right to a safe home and to contribute to society.
• Health inequalities - everyone has the right to good health and a right to access healthcare.
• A lack of participation - people who have experienced and escaped homelessness should inform the solution.
• A society that doesn’t work for everyone - the system has been designed in a way that restricts opportunity, it needs to change to work for everyone.

We achieve this through:

• Good health - We believe good health creates a foundation to move out of homelessness. Groundswell’s people focused health work and innovative services enable people who are homeless to access the health care they need – because everyone has a right to good health. •
• Progression - We are committed to developing and supporting a workforce of people with experience of homelessness to participate in designing and delivering solutions to homelessness whilst progressing in their own lives.
• Creating change - Groundswell brings together insight from people with experience of homelessness; we use this insight to tackle issues through changing practice and challenging policy.

Groundswell’s core beliefs

1. The whole community benefits when we effectively tackle homelessness and social exclusion.
2. We believe in people. People are society’s most valuable resource, and everyone has the capacity to make a contribution.
3. There is no “them” and “us” – only us. Groundswell brings everyone together to create genuine solutions to homelessness.
4. Participation works. Supporting people to participate creates more effective services and policy – and crucially enables people to move out of homelessness. 

Peer Coordinator - tasks

1. Manage volunteer recruitment and induction  

• Develop role descriptions and promotional materials, and design recruitment and induction processes that will ensure a diverse group in terms of demographics and experience are represented in our activities.
• Build and maintain relationships with services supporting people experiencing homelessness, to continuously recruit new volunteers amongst their clients.
• Working with Groundswell’s Training and Advisory Group and Learning and Development Manager, the Peer Coordinator will co-design a comprehensive training programme for volunteers.
• Facilitate discussions with volunteers to establish how they would like to receive rewards and incentives for their participation.

2. Create opportunities for peers to influence change  

• Coordinate networks of peers in London to share experience, learning and insight on how to tackle health inequalities for people who are experiencing homelessness, and how best to work in partnership with people who have lived experience of homelessness.
• Establish and support the peers to develop focus groups on key themes (e.g. hospital discharge to the streets) which bring together people who need services with people who deliver and commission them and policy makers, to produce solutions to improve the system.
• Provide bespoke support to ensure people can participate in a meaningful, accessible and psychologically safe way. • Build relationships with and organise activities that will involve people who are typically excluded from services, considered ‘challenging’ or ‘hard to reach’.
• Identify any barriers to participation that volunteers may have and develop a plan to support people to overcome these, including physical and financial barriers.
• Undertake all meeting admin including arranging meetings, rooms, travel, refreshments and payment of volunteer expenses and incentives, and circulating actions and notes as appropriate.
• Arrange and facilitate team-building events to support the volunteers’ ability to trust each other and to work as a team. 3. Support peers’ progression
• Carry out regular one-to-one catch-ups with each volunteer to check in on their experiences, allow time to feedback on the process and review volunteer progression.
• Identify opportunities and creating a progression plan with volunteers.
• Working with Groundswell’s Progression Coach, support people to identify and engage with local services to them as part of their personal and professional progression (training, housing, benefits, immigration, debt, etc.).
•  Help volunteers to build resilience and overcome obstacles to their progression.

4. Other responsibilities

•  Contribute to evidence that peer-led services are effective by supporting the evaluation of participation activities in London.
• Keep informed of participation and co-productions news and trends to inform our work.
• Foster a co-operative and supportive team.
• Represent Groundswell in an appropriate manner.
• Participate in training, regular supervision and appraisal with your Line Manager.
• Undertake other work as agreed with your Line Manager.
• Promote equal opportunities in all areas of work. 

Person specification 

1. Experience and knowledge
Gained through employment, volunteering, or experience 
Essential 

• Personal experience of social exclusion due to homelessness, imprisonment, sex work, alcohol and/or drug dependency, migration or otherwise being part of a marginalised population. 
• Experience of building relationships quickly, influencing and communicating with people at all levels. 
• Experience of working in a participatory and coproduced way.
• Experience of managing or supervising volunteers. 
• Understanding of the importance of professional boundaries including confidentiality.

Desirable 

• Understanding of the challenges to accessing healthcare faced by people who are experiencing homelessness. 

Skills and abilities
Gained through employment, volunteering, or personal experience 
Essential 

• Confident in organising and facilitating online and inperson meetings, including sending invitations, setting agendas, and producing minutes. 
• Excellent team player and ability to build trusting and good working relationships with colleagues and external stakeholders
• Exceptional communication and interpersonal skills, and the ability to present information effectively in person, at meetings, and via phone and email. 
• Good IT skills including confidence in using the internet for research, Outlook, Word, Excel, and PowerPoint.
• Excellent organisational skills. Detail-orientated and methodical approach to completing tasks.

Desirable 

• Experience of using databases.
• Understanding of financial procedures and the ability to process incentives and expenses.
• Ability to give feedback to external organisations to help inform the way they deliver services. 

Behaviours
Gained through employment, volunteering, or personal experience
Essential 

• Passionate commitment to improving the lives of people experiencing homelessness
• High level of emotional intelligence. Able to engage people naturally and empathetically, build rapport quickly and to earn respect and trust. 
• A commitment to participation; a willingness to listen and take direction from peers. 
• Ability to work calmly under pressure and to tight deadlines, and to prioritise tasks.
• Ability to demonstrate a high degree of self-motivation and commitment. 
• Understanding of and support of Groundswell’s core beliefs.

Support provided and reasons to join us

• Progression support - two thirds of Groundswell’s paid staff have their own lived experience of homelessness. For some people, the transition into paid work can present challenges. You will be able to access support from our Progression Coach if needed, to help you with your own goals and needs (training, housing, benefits, immigration, debt, etc.).
• Regular guidance, support and the opportunity to reflect on their work through regular catch-ups and supervisions with your Line Manager
• Reflective practice with a trained therapist.
• Access to training and development opportunities.
• Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.
• Strategic input - opportunities to input into Groundswell’s strategic direction.
• Feedback process - be able to input into working practices and know where to turn if any problems arise.
• Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable. 

Application process
To make an application, please submit your CV along with a cover letter in Word format which explains: •

• how you meet each of the areas outlined in the person specification above and •
• why you are interested in doing this job.

Please submit this information in Word (not PDF or other format), this is important as we blind all applications as part of our recruitment process. Please submit you application by 10am on Monday 8th January 2024.You will need to fill out your details and then upload both your CV and cover letter as Word documents. If you are shortlisted, we will invite you to an interview which will take place on Monday 15th January afternoon or on Wednesday 17th January morning.

Pre-employment checks

Please note that two references will need to be taken up before a job offer can be made. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years. You do not need to provide details at this stage. We will not contact any referees before you grant consent. Because of the nature of this role, we will have to carry out a DBS check on the successful candidate. Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.

Do you have hands-on experience of organising face-to-face and online events that make a real impact? And are you a great communicator with a flair for digital who enjoys working as part of a small team?

Retina UK is a national sight loss charity and we’re recruiting a dynamic Digital and Events Senior Co-ordinator to be responsible for the co-ordination, admin, logistics, and communications support for our annual medical, professional and community conferences and webinars.

You’ll need to be super organised as this will include venue logistics, catering, registration, correspondence with delegates and speakers, maintaining the databases and relevant webpages. You’ll also create and deliver the marketing plan for these events.

When you’re not busy organising events, you’ll work with colleagues across the charity to create engaging content, co-ordinate our social media channels, update our website and send regular e-bulletins.

This is a new and varied role in our growing charity. Join us and use your energy, ideas and enthusiasm to make a positive change for people affected by inherited sight loss.

This role can be office based or hybrid, however regular attendance at our Buckingham office will be required. We offer a generous annual leave entitlement, company pension, a confidential employee assistance programme, eye testing, current statutory leave provisions (ie dependant care) and flexible working.

We are a charity supporting people affected by inherited sight loss and investing in medical research to help make their challenges a thing of the past. 

Closing date is 13 December. However, we do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

At Housing for Women, we provide housing with a mission to empower women and challenge inequality. We are currently seeking a Volunteer Co-ordinator to join our team. So, if you’re ready to join an organisation that makes a real difference, read on and apply! If you are experienced in delivering volunteering services to vulnerable people and managing the volunteer experience, this is a great opportunity to apply your knowledge to an exceptional charity. In this rewarding role, you will make a difference to countless women’s lives as well as volunteering experiences for exceptional people. 

Key responsibilities include:
 

• As a Volunteer Co-ordinator, you will promote, co-ordinate and support volunteering across our organisation and develop high quality volunteering programmes.
• Devising and delivering our Volunteer Strategy, you will increase the use of volunteers within Housing for Women, as well as maximising volunteering opportunities for current and former service users and tenants.
• You will oversee the development of our volunteer programmes, get involved in risk management and financial controls and ensure high standards of customer care are delivered.
• Setting targets, and monitoring and managing performance, you will be an inspiring manager within your department and ensure a positive work culture.

To be successful in this role you will need:

• Experience of managing volunteers in the delivery of services to vulnerable people
• Experience of the development, co-ordination and delivery of multiple volunteer services
• Experience of leading on project development or management of multiple projects and influencing and negotiating with key partners to establish, promote and provide services
• Experience of delivering induction and training programmes to groups of volunteers
• Experience of the provision of support and advice to volunteers and service users
• Evidence of establishing, maintaining and monitoring management information systems and procedures
• Knowledge and understanding of partnership working and the ability to influence and negotiate effectively
• Knowledge of best practise of volunteer management

Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the job ad as well as how they think they meet Housing for Women’s EPIC values. As an equal opportunities employer, we welcome applicants from all backgrounds and experience.

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

This post is subject to a DBS check.

Overall Aim

To promote, co-ordinate and support volunteering across Housing for Women (HfW) and to develop high quality volunteering programmes for each part of the business.

To develop, establish and deliver HfW’s Volunteer Strategy and increase the use for volunteers across the business as well as increasing volunteering opportunities for current and former service users and tenants.

Key Responsibilities

1. Responsible for the operational development and management of the programme, ensuring effective reporting to the Director as appropriate
2. Responsible for risk management and financial control within the team
3. Responsible for, high standards of customer care, setting appropriate KPIs and targets, monitoring and management of performance.
4. To be an inspiring role model and manager within the Supported Housing department ensuring a positive culture.
5. To act in accordance with the values and aims of Housing for Women
6. To promote and implement Housing for Women’s policies and procedures

Key Result Areas

Service Development and Partnerships

1. Work with Director and each business area to scope new opportunities based on identified need for developing HfW volunteering programmes. Once agreed, develop and agree an operational plan

2. Work with relevant teams to publicise the programme to potential service users and to potential volunteers, using appropriate media and communications tools.
3. Ensure that all handbooks, policies and procedures are in line with current best practice.
4. Establish the volunteering programmes:
   • Recruit, select, induct and train volunteers according to HfW’s volunteering policies and using HfW’s training programme.
   • Provide 1:1 and group support to volunteers with appropriate training and as part of a rota, provide out of hours support to volunteers and act as a safeguarding lead for Volunteers in respect of issues relating to the protection of children and vulnerable adults.
   • Carry out Risk Assessments on all Volunteers as required.

5. Manage the workload of administrative support as and when needed.

6. Support the delivery of learning & development programmes to HfW’s Volunteers
7. Promote the benefits of the schemes in the local community, including regular events to promote volunteering.
8. Establish and maintain close links with local Community and Voluntary Services to maintain good practice and ensure continuous improvement within HfW’s programmes. 
9. Working with the Fundraising Manager to develop and maintain partnerships with organisations who offer volunteers as part of their philanthropic or corporate social responsibility objectives.
10. Develop a ‘virtual support hub’ using web-based technology to facilitate peer support amongst volunteers.

Project Management

1. Once programmes are established, support and enable new programmes to become strong, sustainable and of high quality.
2. Provide and collate statistics, measure service outcomes against agreed performance indicators and work with colleagues to review the supporting systems and processes.
3. Provide written and oral reports where required.
4. To act in accordance with the aims of Housing for Women
5. To promote and implement Housing for Women’s Equal Opportunities Policy and other polices adopted by the Board.

Please also be aware of and follow Housing for Women’s policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Housing for Women reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

Experience and qualifications

• Experience of managing volunteers in the delivery of services to vulnerable people.
• Experience of the development, coordination and delivery of multiple volunteer services.
• Experience of leading on project development or management of multiple projects and influencing and negotiating with key partners to establish, promote and provide services.
• Experience of delivering induction and training programmes to groups of volunteers.
• Experience of the provision of support and advice to volunteers and service users.
• Experience of decision making based on risk assessment and safeguarding procedures.
• Evidence of establishing, maintaining and monitoring management information systems and procedures.
• Knowledge and understanding of developing and delivering new volunteer led services to a vulnerable client group.
• Knowledge and understanding of partnership working and the ability to influence and negotiate effectively.
• Knowledge of best practise of volunteer management including all stages of recruitment, induction, training and development and service delivery within person’s home environment and in the community. 

Skills

• Excellent interpersonal and communication skills, in particular facilitation, presentation and information giving skills.
• Ability to communicate effectively.
• Good It, Literacy and Numeracy skills.  

Personal style and behaviour 

• Understanding of equality and diversity best practise and legislative requirements in relation to service delivery, development and recruitment of volunteers.

Other requirements

• A high degree of confidently, trust and reliability at all times
• Commitment to quality, customer service, best practice and best value in all aspects of the Association’s operations
• Demonstrate a commitment to equality and diversity
• Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous vice improvement