Programme coordinator jobs in London, greater london

The Programmes and Work Experience Coordinator is a dynamic and varied role working to support the delivery of diverse employability events and activities, high-quality work experience placements and other related projects as required.

You will work on multiple programmes and project coordination with different stakeholders, including businesses, schools and most importantly the young people on our programmes. You will contribute particularly to our work experience programmes, which is one of our most impactful activities.

To work effectively with the different stakeholders, you will be an empathetic individual, with an understanding of different needs (e.g. young people, schools, and employer priorities), and you’ll be able to respond flexibly to change. You will need an excellent attention to detail, able to work on multiple projects simultaneously, and be committed to ensuring our programmes make a real difference in the lives of the young people we serve.

Global Programme Coordinator (Maternity Cover)
£32,477 pa pro rata plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Maternity Cover up to 6 months

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised and proactive Global Programme Coordinator to join RCPCH Global on a maternity cover basis. This is an exciting opportunity to support international health programmes that aim to strengthen maternal, newborn and child health systems in low- and lower-middle-income countries.

RCPCH Global is a small, specialist team responsible for designing and managing humanitarian and health systems development programmes internationally. The team works with partners to strengthen clinical education, guidelines, training, digital health tools and organisational capacity, helping to improve healthcare for children and families in some of the world's most challenging settings.

Reporting to the Head of Global Operations, you will coordinate the delivery of RCPCH Global's partnership programme in Myanmar, working closely with local partners, donors, stakeholders and colleagues across the College. You will support programme implementation, financial monitoring, reporting, monitoring and evaluation, and stakeholder engagement, with opportunities to contribute to field visits where appropriate.

Alongside the Myanmar programme, you will coordinate the RCPCH Global Visiting Fellows Scheme, supporting paediatric clinicians from low- and lower-middle-income countries to undertake one-month observerships within the UK/NHS. This will involve coordinating applications and selection, travel and accommodation, financial arrangements, NHS placements and pastoral support.

Key responsibilities include:

• Coordinating the delivery of programme activities with RCPCH Global's international partners, ensuring activities are delivered to agreed timescales and grant requirements
• Supporting programme implementation with partners including the Karenni Nurses' Association and University and the Myanmar Ethnic Health System Strengthening Group in association with Mae Tao Clinic
• Monitoring programme expenditure against agreed budgets and working closely with the RCPCH Finance Team to ensure accurate and timely financial reconciliation
• Coordinating invoicing and financial processes between RCPCH and programme partners
• Supporting donor communications, reporting and compliance requirements
• Maintaining regular communication with international programme partners and stakeholders, including through field visits where required
• Supporting the development of new grant proposals and future programme activity
• Supporting high-quality monitoring, evaluation and learning processes across the programme
• Coordinating the RCPCH Global Myanmar Advisory Group and supporting effective programme governance
• Representing RCPCH Global activities with external stakeholders and partners as required
• Supporting communications and promotional activity, including contributions to the RCPCH website, e-bulletins and publications
• Coordinating the RCPCH Global Visiting Fellows Scheme, including selection, communications, induction and ongoing support
• Organising travel, accommodation, transport and other logistical arrangements for Visiting Fellows
• Coordinating financial support and payments for Visiting Fellows, working closely with the Finance Team
• Liaising with NHS organisations and hospital trusts to coordinate and support Fellows' observerships
• Providing pastoral and practical support to Visiting Fellows during their time in the UK
• Coordinating Visiting Fellows' attendance at the RCPCH Annual Conference
• Supporting induction and debriefing sessions for Visiting Fellows

Essential skills and experience include:

• Degree-level or postgraduate qualification in international development, public health, global health, health systems strengthening, child health or equivalent relevant experience
• Experience successfully coordinating projects or programmes, ideally within the international development or health sectors
• Experience supporting programmes or project teams working remotely and, ideally, in field settings
• Experience working with a range of international stakeholders, including government partners, NGOs, donors, UN agencies or other international organisations
• Strong administrative, coordination and organisational skills, with experience supporting complex programmes
• Experience working with local partner organisations, government counterparts and international or multilateral donor agencies
• Experience supporting budgets, financial monitoring and programme reporting
• Understanding of donor requirements and grant-funded programme delivery
• Understanding of programme monitoring and evaluation processes
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly to a wide range of audiences
• Strong analytical and problem-solving skills, with the ability to work through complex international development or health issues
• Excellent time management and the ability to prioritise competing demands and meet deadlines
• Ability to work independently while contributing effectively as part of a small, collaborative team
• Willingness and ability to travel within the UK and internationally, including occasional overnight stays, where required

Desirable:

• Experience working on health programmes or health systems strengthening initiatives
• Knowledge or experience of the Southeast Asia context
• Experience working on international child health or paediatric programmes
• Experience supporting international clinical education, training or capacity-building programmes

RCPCH has more than 25,000 members and fellows worldwide and is committed to improving the health and wellbeing of children and young people. Through RCPCH Global, the College works with partners internationally to strengthen health systems, build clinical capacity and improve access to high-quality healthcare for children and families.

This role offers an opportunity to make a tangible contribution to international child health while gaining experience across programme coordination, grant management, international partnerships, clinical education and global health.

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

We operate a flexible hybrid working model, with approximately 40% of working time spent in our London office and 60% working remotely. The role will involve travel within London, the UK and internationally, with overnight stays where required.

Closing date: 13 September 2026
Interviews to take place mid-September 2026

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

Full-time, permanent contract
£28,644 per annum

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline: 10am on Monday 14 September 2026

Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?

Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.

In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.

Location: We have offices in Kingston Upon Thames, greater London.

Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).

Salary:  £12,740 (FTE £31,850) for 2 years.

Leave: 26 days per annum Pro Rata plus bank holidays.

Starting Date October 2026.

Responsible to Head of Services/Family Support and Supplementary School Manager.

*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm. 

Purpose of the Role

The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.

All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.

Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.

RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities.  We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.

What we can offer you

· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.

· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.

· Flexible working.

· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.

· Generous annual leave.

· Paid 30 minute lunch break if working 6 or more hours per day.

Our values 

• Empathy: we put ourselves in the shoes of those we work with. 

• Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum. 

• Empowerment: we strive to empower our clients, helping them achieve their aspirations. 

Key Responsibilities

• Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
• Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
• Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
• Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
• Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
• Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
• Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
• Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities. 
• Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
• Promote the welfare and safety of children and young people at all times.
• Adhere to RAK’s safeguarding policies and procedures.
• Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
• Ensure compliance with data protection and confidentiality requirements.

Support Duties

• Support the delivery of RAK’s After School Club and Supplementary School programmes.
• Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
• Support and work alongside volunteers involved in the delivery of Bright Futures.
• Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.

Other duties and shared responsibilities

• Attend team meetings, training and other activities required to support the successful delivery of the programme.
• Represent RAK professionally with partners, stakeholders and the wider community.
• Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
• Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
• Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.

Please note the duties outlined in this Job Description may be reviewed and amended from time to time.

Person specification

•  Experience of organising activity and enrichment programmes and events for children and young people.
•  Experience of working with children and young people at risk of violence or exploitation.
•  Experience of managing administrative processes and maintaining accurate records.
•  Experience of monitoring budgets and handling financial administration.
•  Experience of working with volunteers.
•  Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
•  Understanding of equality, diversity and inclusion.
•  Strong communication and interpersonal skills.
•  Ability to work effectively both independently and as part of a team.
• Ability to build positive relationships with children, young people, families and partner organisations.
• Ability and willingness to work flexibly.
• Available to work during school half term holidays.
• A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.

Desirable criteria

• Spoken competency in one or more key client language groups.
• Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.

Our workplace

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.

RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.

Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

Interviews will take place w/c 21 September 2026.

Job description

This is an exciting opportunity to work at the heart of the Associate Programme in the core team of On Purpose London, an international social enterprise dedicated to developing leaders for transformative change. The Programme and Recruitment Coordinator will play a key role in ensuring the programme runs smoothly and that the participants, our Associates, have a great experience.

Person profile

We are seeking an organised self-starter who can bring great organisational skills to the recruitment of participants, and programme delivery of our well-known cohort-based learning programme. You will work closely with our current On Purpose Associates and the L+D Programme team to deliver an outstanding learning & development programme that supports our Associates to transition into critical roles in systemic change.

About On Purpose

We develop leaders who will help transform our economy – putting purpose before profit to create a system that is equitable and regenerative. Working here puts you at the heart of an inspirational mix of people and organisations working to create positive change. You will create impact by shaping leaders who will have a transformative effect on the economy, and help curate a curriculum of learning and development opportunities.

Our Associate Programme celebrated its fifteenth year in 2025. Running twice a year, the year-long programme works with a select group of high-potential career changers from a range of professional backgrounds, matching them to work with purpose-led organisations, and supporting them through inspiring learning and development.

About the role

The role of Programme and Recruitment Coordinator sits at the heart of delivering our flagship Associate Programme. You’ll accompany individuals through the journey from candidates to Associates, support their onboarding and matching to placements, hold the logistics for their regular afternoon training sessions and project manage key milestones in the Programme such as the residential.

This role will work with our London and international core team and current Associates. You will be managed by the Co-Lead of On Purpose London, Head of Programme & Organisational Development, and work closely with the Programme Delivery Manager and Co-Lead, Head of Business Development & Community on specific workstreams.

In this role, you will:

Ensure Associates have an excellent experience throughout their time at On Purpose

• Support the delivery of Associate training sessions, which requires being physically present every Friday afternoon in central London to coordinate the session logistics, acting as venue and trainer liaison.
• Lead on communications with Associates, including acting as the first point of contact on many areas of the Programme
• Lead on the logistics of a range of in-person and online events, including induction, residentials and end of year celebration events
• Support the Programme Delivery Manager in other aspects of Programme delivery, including maintaining a library of learning resources, weekly communication with Associates and other ad hoc tasks.

Manage the logistics of the recruitment selection process for the Associate Programme

• Manage queries from candidates during the recruitment process
• Project manage review of Associate programme applications using AI and human application scoring systems, and participate in application scoring alongside the wider team
• Coordinate interview slots and lead on communications with interviewees
• Coordinate interviewers, leading on recruiting and communicating with interviewers, and coordinate the logistics of interviewing days
• Coordinate process for giving feedback to unsuccessful candidates and issuing offers

Manage onboarding process for the Associate Programme

• Lead on end to end communications with new Associates from issuing offer letters through onboarding checks and providing timely information about starting the programme
• Provide administrative support for our placement matching process, coordinating with the Head of Business Development and Marketing & Communications Manager to prepare materials, and run logistics of the process.
• Manage internal processes for onboarding new Associates including set up on tech systems, gathering information to add people to payroll and confirming right to work, and liaising with placement organisation’s HR teams as needed.

Support the smooth running of the organisation administratively

• Provide administrative support around finance and HR, including processing and generating invoices, and on-boarding new team members
• Manage office-related activities including liaising with the landlords of our serviced offices, ordering supplies, managing post etc
• Manage the two general email mailboxes and respond to inquiries
• Onboard new Mentors, Coaches and Partners to our community and help keep our CRM system up to date

Support organisational improvement initiatives

• Support On Purpose’s impact management practice, including collecting and maintaining data and feedback
• Support On Purpose to develop our community, including sending communications to partners and supporting community events
• Support On Purpose to expand our outreach to placement organisations, e.g. by identifying and communicating with potential organisations.

Like all members of the On Purpose London team, you will have the opportunity to contribute to wider strategic initiatives, and work in collaboration with On Purpose team members internationally. We value inclusivity and people at all stages of their career and length of service at On Purpose are asked their opinions and encouraged to share ideas.

About you

Skills

• Strong organisational skills, with ability to keep multiple workstreams on track and manage priorities across diverse stakeholders
• Self-starter who develops ownership of the work they do whilst working collaboratively with colleagues
• Practical problem solver with a pragmatic approach and an eye for detail
• Flexible approach, with ability to adjust plans to emerging demands
• Excellent verbal and written communicator
• Competent IT user, able to learn new systems quickly and open to utilising AI and exploring automation of administrative tasks
• Stakeholder management, with the ability to build strong relationships and connections within and beyond On Purpose’s community
• A strong sense of purpose, integrity and alignment with the On Purpose vision and values
• Genuine passion for social and environmental impact, using business for good and the mission of On Purpose

Desirable Experience

• Coordinating programmes, events, or projects
• Providing administrative support (finance, HR, scheduling)
• Delivering good candidate or customer experience
• Experience in recruitment or HR administration (e.g. candidate communication, onboarding)
• Experience in a non-profit, training, or purpose-driven organisation
• Experience in an office-based professional environment, including using IT systems (e.g. a CRM, Gsuite/Office)

Desirable Qualifications

• Degree or equivalent experience
• HR, project management, or event coordination training/certification

We are a community that welcomes diversity in all forms, from a wide variety of professional and personal backgrounds. We encourage applications from anyone who’s passionate about purpose-led work.

Unfortunately we are unable to provide visa sponsorship for this role, all applicants must have the right to work in the UK.

Working arrangements

This is a 5 day/week permanent office based role. On Purpose currently operates a hybrid working model with two regular office days a week at our office in Euston (Tuesdays and Fridays). There is occasional evening working and travel required, both in the UK and to Paris.

Benefits

We care about everyone we work with and therefore have high aspirations for what we’ll each get out of working at On Purpose. We want our time working together to be challenging and rewarding as well as fun and enjoyable. Benefits include:

• The chance to work at a genuinely purpose-first organisation.
• A trusting, collaborative and flexible work environment
• A 25 day holiday allowance (pro-rata), plus UK bank holidays and your birthday. We usually have the days between Christmas and New Year gifted in addition to our holiday allocation.
• Employer pension scheme
• Excellent learning and development opportunities. Access to our Associate Programme’s training sessions every Friday and a £750/year learning budget.
• Volunteering time during work hours - up to 4 hours a month
• Enhanced parental leave and pay (non-contractual, current organisational policies)
• Climate perks - up to 1 extra day holiday / year if travelling somewhere by train, ferry, or other low-carbon options instead of flying.
• Networking opportunities - by joining the On Purpose, you will have access to a community of 4000+ purpose-driven, like-minded people.

On Purpose is a verified People and Planet First social enterprise, a member of Social Enterprise UK and a London Living Wage employer. We are based at a global social impact co-working community Impact Hub Euston in London and also have an office in Paris.

Applications

To apply, click the link to submit your CV + a supporting statement (up to 750 words). Your supporting statement is an important part of your application and we’d love to hear:

1. Why you’re interested in this role supporting recruitment and delivery for the Associate programme at On Purpose
2. About you - Introduce yourself and describe how your skills are suited to delivering the role. Share how you've previously used these skills to achieve a positive outcome, and mention any ways in which you bring desirable skills or experience or strengths you would bring to the team.

We reserve the right to close the vacancy early if we find the right candidate ahead of the advertised closing date. We encourage interested applicants to apply early to ensure their applications are considered.

Important dates:

• Deadline for applications: Wednesday 26th August 2026
• Interviews: If successful, you will be invited to interview on 1st or 2nd September 2026
• Target start date: 28th September 2026

About Hope for the Young

Hope for the Young removes the obstacles to young refugees and asylum-seekers’ education and wellbeing through mentoring, advocacy, and financial support.

The Mentoring Programme supports young refugees and asylum-seekers aged 16-25 by matching them with trained volunteer mentors who provide weekly one-to-one support tailored to the young people's needs. Mentors can help with teaching English, enrolment advice, study skills, confidence and trust building, and can provide emotional and practical support that will help the young people access new services, adapt and settle into their communities.

The Grants and Advocacy Programme supports young people who, due to their immigration status, have no access to student finance or other financial support to enable them to go to college or university. We provide small grants to pay for tuition fees, living allowances and travel expenses, alongside tailored advocacy support to enable young refugees and asylum-seekers to access education in the UK.

About this role

We are recruiting both a full-time and part-time Mentoring Programme Coordinator to manage our high-quality Mentoring Programme that supports young people seeking safety in the UK to achieve goals tailored to their needs. The programme aims to help them access education, improve their English, increase independence skills, build confidence, access appropriate services, reduce isolation, and adapt to life in the UK.

We are looking for an outstanding candidate who is passionate about supporting young people seeking sanctuary to adapt to life in the UK and reach their full potential. You will have volunteer management experience and be enthusiastic about the impact they can have on those in need. You will also have a background in, or strong knowledge of, the needs and common challenges of young refugees and asylum seekers.

You will be responsible for building and maintaining strong partnerships with refugee support organisations, colleges and social services to maintain steady referrals to the programme. You will be required to assess young people’s needs and carefully match them with mentors with the relevant skills and experience. You will simultaneously recruit, train and support volunteers to provide weekly one-to-one support to their mentees and carefully monitor the progress of each relationship. Further to this, you will be responsible for responding to safeguarding concerns and providing casework support for young people when issues arise that are beyond the remit or capacity of the mentor. You will also need to maintain strong professional boundaries.

You will also be required to evaluate and monitor the progress of your mentoring relationships, keeping databases up to date and maintaining accurate reporting. Due to the nature of the programme, flexibility will be key to success and you will be required to travel across London and attend meetings in the early evenings (you can take this time back according to our Time Off In Lieu Policy). We offer a flexible and hybrid working environment, however you will be expected to come to our office in Brixton for a minimum of 1 day per week (on a Wednesday, which is our office team day).

You will also be part of an out-of-hours safeguarding rota, approximately once every six weeks, with time given back in lieu.

You will be one of 8 members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help to shape Hope for the Young as we grow and support more young people than ever before.

Main duties and responsibilities

Volunteer Management and Support

1. To co-ordinate a team of volunteer mentors who will provide targeted practical, educational and emotional support to young refugees and asylum seekers on a weekly basis.

2. To ensure the volunteer mentors support young people to access services and develop skills which lead to increased levels of education and employment and support them in making choices which will help them improve their physical, psychological and social well-being.

3. To facilitate a shared culture of co-operation and joint learning.

4. To increase retention of volunteers by ensuring all mentors feel welcome, valued and part of Hope for the Young.

5. To ensure safeguarding and child protection processes are in place and adhered to at all times, as well as maintaining professional boundaries.

6. To keep mentors and mentees updated regularly with relevant events and opportunities to support their learning and personal development.

Recruitment, Training and Matching

7. To develop relationships with potential sources of volunteer mentors and post role descriptions on various platforms to expand the volunteer base.

8. To recruit a diverse range of volunteer mentors, including those with lived experience. This will include reviewing applications; interviewing candidates; taking up references; processing DBS checks; and inducting and training volunteer mentors into their role.

9. To deliver further training to volunteer mentors, with the support of external organisations, which will support them to deliver effective mentoring sessions to their mentees.

Outreach and Partnerships

10.  To work with refugee community organisations and statutory agencies to create referral and access pathways into and out of the mentoring programme, and to promote the programme as widely as possible.

11.  To ensure that partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis.

12.  To report back to referral organisations to highlight progress achieved within the mentoring relationships, as well as any challenges.

13.  To represent Hope for the Young at external networking meetings.

Youth Assessments and Support

14.  To carry out thorough assessments of vulnerable young people referred to Hope for the Young, to understand their support needs in order to provide appropriate support.

15.  To build a relationship of trust with the young people so that they can inform you of any problems arising within their mentoring sessions, and so that you can effectively track their progress.

16.  To provide ad-hoc casework support to young people when issues arise that are beyond the remit or capacity of their mentor; signposting and referring on to other organisations for additional support when necessary.

17.  To keep in contact with young people throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.

Monitoring and Evaluation

18.  To ensure Salesforce records are up to date and have accurate information, including updating case notes and safeguarding concerns in a timely manner.

19.  To ensure mentors complete session reports after every meeting, and to carry out 3-week, 3-month and 6-month reviews with mentors and mentees.

20.  To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.

21.  To attend regular supervisory sessions with your line manager and produce verbal/written reports on the programme as appropriate.

Other Duties

22.  To help organise and facilitate Hope for the Young’s annual party and quarterly social events to celebrate young people’s achievements and create a sense of community within Hope for the Young.

23.  To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements.

24.  To act at all times in compliance with all policies and procedures of HftY, and ensure filing and storage systems are managed in line with GDPR.

25.  To undertake training relevant to the job in order to keep up to date with issues relevant to providing a good service for refugee and asylum-seeking young people.

26.  To undertake any other appropriate duties relevant to the post.

This job description will be reviewed on a regular basis to respond to any changing needs of the post.

Benefits

• 25 days' annual leave (pro rata), excluding bank holidays, plus additional time off over the Christmas period

• Flexible/hybrid working arrangements

• Access to an Employee Assistance Programme (EAP) – a confidential counselling/support helpline

• Regular development opportunities to support professional development

• Quarterly wellbeing afternoons – group outings or activities to relax and unwind

Further Information

• You must have the right to work in the UK to apply for this job.

• You must adhere to Hope for the Young’s Equal Opportunities Policy at all times.

• Your employment at Hope for the Young is subject to two satisfactory references and an Enhanced DBS check.

• There is a 3-month probation period for this role

To Apply

We welcome and encourage applications from people of all backgrounds, particularly those with lived experience of forced migration. If you think you have the skills and experience to be our new Mentoring Programme Coordinator, we would love to hear from you.

We understand that AI can be a helpful tool when writing job applications. However, our advice is to not over-rely on AI and ensure your application is a true reflection of you and your voice. We can often tell when AI has been over-relied on and, in many cases, this is not giving applicants the best chance of success.

Here are all the details to apply:

• In the application form, please demonstrate how you meet the person specification for this post and explain why you would like to work for Hope for the Young.

• Please also complete our equal opportunities form which will appear once you have submitted your application.

• The deadline to apply is 8am on Tuesday 25th August

• Interviews will be held on 2nd, 3rd and 4th September

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London.

Sounds great, what will I be doing?

In this role, you will take ownership of a caseload of individuals at risk of homelessness, delivering proactive and outcome-focused interventions that prevent homelessness and support sustainable housing solutions. Working in a fast-paced environment, you will be responsible for achieving service targets, monitoring performance against key outcomes, and ensuring statutory duties are met within required timescales.

Using your specialist knowledge of housing and homelessness legislation, including the Homelessness Reduction Act 2017, you will carry out detailed housing assessments, identify barriers to housing stability, and develop practical, co-produced Personal Housing Plans that drive measurable results. You will actively negotiate with landlords, housing providers, local authorities and partner agencies to secure accommodation and prevent tenancy breakdown wherever possible.

The role requires strong case management and excellent organisational skills, as you will manage competing priorities, maintain accurate records, and ensure all actions are progressed promptly. You will be expected to monitor outcomes, track performance, and contribute towards contractual and service KPI delivery, ensuring that intervention targets are consistently achieved.

You will build and maintain effective partnerships across the housing sector, welfare services and community organisations, identifying opportunities that improve housing outcomes for clients. Success in this role will require persistence, resilience and a solution-focused mindset, with a strong emphasis on achieving positive move-on outcomes and reducing homelessness across the service.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have knowledge, experience or relevant qualifications relating to housing and homelessness legislation, including the Homelessness Reduction Act, private rented sector housing, eviction processes, welfare benefits and tenants' rights. They will understand the causes of homelessness and have experience delivering effective interventions that achieve tangible outcomes for individuals facing housing challenges.

You will be comfortable working within a highly target-driven environment, managing a busy and demanding caseload while balancing multiple priorities and competing deadlines. You will be motivated by achieving results, able to monitor your own performance against service targets, and committed to delivering high-quality outcomes within required timescales.

We are looking for someone with strong influencing and negotiation skills who can build productive relationships with landlords, housing providers, local authorities and other key stakeholders. You will be commercially aware in your approach, confident presenting housing solutions, and able to overcome barriers to secure positive housing outcomes for clients.

The successful candidate will be highly organised, self-motivated and confident working independently with a high level of autonomy. They will have excellent IT skills, experience maintaining accurate case records and databases, and the ability to analyse information and make informed decisions quickly.

Most importantly, you will be resilient, proactive and outcome-focused, with a genuine passion for preventing homelessness and helping individuals access and sustain suitable accommodation.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!

Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Title: Programme & Events Coordinator

Reports to: Associate Director of Business & Operations

Salary: £28,000 - £31,500 (dependant on experience)

Location: Primarily home-based with hybrid working – however, must be willing and able to travel, representing the charities as and when required. Attending meetings and events nationally and internationally.

The Role

Arrhythmia Alliance and its two sister charities (AF Association and STARS – Syncope Trust) is one of the world's leading heart rhythm charities, delivering internationally recognised educational programmes, medical conferences, awareness campaigns patient educational events, awareness programmes and exhibiting at congresses to promote and deliver our work.

Working alongside and reporting to the HRC Manager, you will coordinate the planning and delivery of healthcare professional conferences, patient education events, our programmes, awareness campaigns and digital programmes across the UK and internationally.

You will provide day-to-day project coordination and administrative support to ensure programmes and events are delivered efficiently and to a high standard.

Event & Programme Coordination

• Coordinate the planning and delivery of conferences, meetings, webinars, exhibitions and events.
• Support the HRC Manager with the day-to-day coordination of multiple projects and event timelines.

· Coordinate venue bookings, accommodation, travel, catering, audio-visual requirements, faculty invites, registration and event logistics.

· Maintain project plans, action trackers and planning documentation.

· Prepare delegate materials, speaker information and event resources.

· Liaise with internal teams to ensure all event requirements are completed within agreed timescales.

· Monitor deadlines and escalate any risks or issues to the HRC Manager.

· Coordinate exhibitor and sponsor logistics, ensuring all requirements are delivered.

· Coordinate event registration, working with the Communications team to launch registration and manage delegate bookings, reporting registration progress to the HRC Manager.

· Coordinate the collection of faculty presentations and supporting materials prior to events.

· Coordinate event compliance requirements, including CPD accreditation; MedTech compliance; country specific accreditation; promotional approvals, and other regulatory requirements, ensuring all deadlines and standards are met.

· Excellent attention to detail with the ability to manage multiple deadlines while maintaining accuracy.

Coordination & Communication

• Act as a day-to-day coordination contact for faculty, venues, suppliers and delegates, referring decisions and complex queries to the HRC Manager as appropriate.
• Coordinate communications between internal departments, suppliers and external contacts.
• Arrange planning meetings, circulate agendas and record actions where required.
• Ensure information is shared accurately and promptly with everyone involved in each project.

Event Delivery

• Support the on-site delivery of conferences, meetings programmes and events.
• Coordinate registration, delegate enquiries and faculty requirements.
• Assist with the smooth running of live, hybrid and virtual events.
• Resolve routine operational issues during events, escalating where necessary.
• Coordinate post-event evaluations, feedback collection and reporting to support continuous improvement.

· Work closely with the Communications team to support the timely promotion of events and ensure all promotional materials comply with Organisational and regulatory requirements.

Essential Experience

· 3–5 years' experience delivering conferences or large-scale events

· Experience managing multiple projects

· Excellent project planning and organisational skills

· Outstanding communication and stakeholder management

· Advanced Microsoft Office skills

· Experience supporting event marketing

· Full UK driving licence and access to a reliable vehicle

· Current valid passport

· Willingness to travel throughout the UK and internationally

· Experience coordinating delegate registration and event management systems

· Experience coordinating exhibitor and/or sponsor requirements for conferences or events

· Experience of working in a non-profit/charity

Working Pattern

This is a full-time position with the working week consisting of Monday to Thursday 9.00am–5.30pm with 1 hour lunch break, and Friday 9.00am-5.00pm with

30-minute lunch break.

Due to the nature of the role, flexibility is essential. The successful candidate will be expected to work occasionally outside normal office hours to support conferences, meetings, educational programmes and charity events. This will include occasional early mornings, evenings, weekends, overnight stays and international travel. Flexibility is a key requirement of this role.

Senior Programme Coordinator

Liverpool or London

Liverpool - £32,205 | London - £35,646

Working hours: Full time (35 hours per week). Standard working hours between 9am – 5pm, Monday to Friday.

Working arrangements:  Hybrid homeworking (minimum 6 days per month in the office)

Are you enthusiastic, highly organised and enjoy improvement work? If so, come and join our client as Senior Coordinator!

This is a fantastic opportunity to join a collaborative and high performing team within the endoscopy accreditation programme (known as Joint Advisory Group, JAG), which works with endoscopy services across the UK and Ireland to ensure the highest quality of care for patients. The successful candidate will be experienced at overseeing a range of projects and will have a passion for improving health services.

About the role

The senior coordinator will be responsible for:

• Overseeing the accreditation pathway from start-to-finish, ensuring that the assessment process is managed efficiently and to high quality standards
• Delivering projects to improve the quality of the programme and the service that they offer endoscopy units across the UK and Ireland.
• Line managing a small team and taking responsibility for our clinical and managerial assessors across the UK and Ireland.
• Providing ideas to improve what they do, bringing in creativity and enthusiasm for process improvement and change.

About you

They’re looking for candidates with:

• Experience of working in a busy environment with multiple priorities.
• Excellent organisational skills, problem-solving ability and the ability to seek out and implement improvements in our processes.
• Strong communication skills and the ability to build relationships and collaborate with multiple stakeholders, including clinicians and senior staff.

About the Accreditation Unit (AU)

The AU comprises around 33 staff and 120 external accreditation assessors who work across six clinical areas. The AU is highly experienced and credible at leading professionally led and patient-centred clinical accreditation programmes as well as developing training packages for the endoscopy workforce. Each accreditation programme is clinically led and supported by a multi-disciplinary steering group that includes patient representation. The AU also hosts several large databases to support healthcare decision making, accreditation programmes and development of the endoscopy workforce.

Accreditation is a method of improving the quality of healthcare by assessing clinical services in relation to agreed standards. JAG is part of a wider accreditation unit and we pride ourselves on their dedication to delivering high quality work and making a difference. They have a culture of involvement; everyone’s views matter and we want you to contribute your ideas and help shape and improve what they do.

Closing date: 21 August 2026

Interviewing date: w/c 07 September 2026

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about our people – our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them. 

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

You'll deliver accessible homelessness prevention support in community settings across Kingston Upon Thames — helping people connect with services and support before they reach crisis point.

You'll build and strengthen partnerships with a wide range of local agencies, including the Housing Allocations team, CAB, food/energy poverty and debt management charities, legal advice, employment support, and community inclusion groups. You'll bring these services together at around 20 events a year, creating informal, welcoming spaces where clients can engage with the support on offer.

You'll also provide direct information, advice and guidance to around 100 clients a year, delivering swift, impactful interventions that reduce homelessness risk — advocating and mediating on their behalf as they navigate complex systems.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

ABOUT US

The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships.

We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness.

Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults.

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THE ROLE

We are looking for a new Programmes & Community Coordinator to help turn ambitious ideas into well-run programmes with meaningful impact.

This is a varied, hands-on role at the heart of a growing organisation. Working closely with the Founder and CEO, you will coordinate programmes from planning through to delivery, support our volunteer team and ensure that participants receive a consistently welcoming and well-organised experience.

You will also strengthen the systems and processes behind our work, helping us deliver programmes that are effective, sustainable and capable of growing.

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PROGRAMME DELIVERY

• Programme Coordination - Coordinate the planning and delivery of community programmes, pilots, campaigns and other initiatives
• Delivery Logistics - Manage programme schedules, venues, partners, materials and communications to support smooth delivery
• Participant Experience - Act as a friendly and reliable point of contact for participants and help create welcoming, inclusive and well-organised experiences
• Impact & Improvement - Collect feedback, track participation and outcomes, and identify ways to continually improve our programmes

VOLUNTEER COORDINATION

• Recruitment & Onboarding - Support the recruitment, selection and onboarding of volunteers involved in programme delivery
• Training & Support - Coordinate volunteer training, shadowing, guidance and ongoing development
• Rotas & Communications - Manage volunteer availability, rotas and communications, ensuring people understand their responsibilities and feel supported

SYSTEMS & OPERATIONS

• Planning & Organisation - Maintain clear plans, timelines, schedules and task-management systems across programmes
• Process Development - Build and improve practical processes that strengthen delivery, reduce manual work and prevent important tasks from being missed
• Systems Management - Maintain digital tools, databases, records and shared documentation so that information remains accurate and accessible
• Documentation - Develop templates, guidance and playbooks that support consistent delivery and organisational growth

PARTNERSHIPS & GROWTH

• Partnership Support - Help coordinate relationships with venues, delivery partners and other external organisations
• Fundraising Support - Contribute to funding research, applications, reporting and partnership follow-up
• Campaigns & Growth - Support the delivery of campaigns, stakeholder events and other opportunities to extend our reach and impact

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WHO YOU ARE

• Organised & Reliable - You can manage competing priorities, maintain accurate systems and ensure that tasks, deadlines and follow-ups do not get missed
• People-Focused - You understand how to support volunteers and create welcoming experiences for people from different backgrounds
• Confident Communicator - You can build positive relationships with community members, volunteers, colleagues, partners and other stakeholders
• Problem Solver - You take initiative, respond calmly when plans change and find workable solutions to operational challenges
• Tech-Savvy - You are confident using digital tools and can improve processes to make work clearer, more efficient and easier to manage
• Flexible - You're able to work evenings and weekends to support programme delivery, with Time Off in Lieu provided

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EXPERIENCE - ESSENTIAL

• Experience in an operations, coordination, programme delivery, or project support role with responsibility for outcomes
• Experience managing multiple priorities across people, systems, and deadlines in a small or fast-moving organisation
• Confidence taking ownership, exercising judgement, and working with limited supervision

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EXPERIENCE - DESIRABLE

• Experience in a charity, community, events, or volunteer-led environment
• Experience supporting partnerships, fundraising activity, or grant applications
• Experience working closely with senior leadership or a founder

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BENEFITS

Beyond the opportunity to play a pivotal role in a growing social movement, we provide a supportive environment designed to help you thrive personally and professionally.

• Meaningful Work - Play a central role in tackling loneliness and helping people build lasting, real-world friendships
• Flexible Working - Work across home, co-working and community settings, with autonomy around how you structure your week
• Annual Leave - 20 days' annual leave, plus bank holidays and your birthday off, increasing by one day for each completed year of service up to five additional days
• Learning & Development - Receive mentoring and relevant training while developing experience across programme delivery, operations, partnerships and leadership
• Progression Opportunities - Shape a new role designed to develop as the organisation continues to grow

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HOW TO APPLY

Please complete our online application form by Thursday 20th August 2026 at 11pm.

If you have any questions about the role or application process, please contact us by email or through the enquiry form on our website.

Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.

Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.

As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.

Purpose of the role

The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.

Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.

This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.

Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.

We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. 

Key Responsibilities

Programme Coordination

• Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.

• Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.

• Respond to day-to-day operational issues and work with colleagues to resolve them effectively.

• Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.

• Maintain accurate programme records, schedules and systems.

Volunteer Recruitment and Support

• Coordinate the recruitment and selection of volunteer facilitators.

• Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.

• Build positive relationships with volunteers, providing regular communication, encouragement and practical support.

• Coordinate volunteer meetings, communications and other opportunities for connection and development.

Training, Coaching and Quality Assurance

• Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.

• Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.

• Support volunteers to develop their confidence, skills and understanding of the Frazzled model.

• Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.

• Help maintain the quality, consistency and integrity of all Frazzled meetings.

Programme Development

• Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.

• Review feedback, observations and programme data to identify opportunities for improvement.

• Help develop resources, guidance and processes that support volunteers and improve programme delivery.

• Help promote Frazzled sessions, both face to face and online.

• Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.

Team Contribution

• Work collaboratively with colleagues across the organisation to deliver high-quality programmes.

• Manage the volunteer and public inbox

• Support organisational projects and events where appropriate.

• Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.

Person Specification

Essential

We're looking for someone who has:

• Experience coordinating programmes, projects or services.

• Experience recruiting, supporting or managing volunteers, staff or facilitators.

• Experience delivering or coordinating training, workshops or learning activities.

• Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.

• Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.

• Confidence giving kind, constructive feedback and having sensitive conversations when needed.

• Good judgement, emotional intelligence and the ability to handle confidential information appropriately.

• Experience improving systems, processes or ways of working.

• Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.

• A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.

Desirable

• Experience working within the charity, mental health or wellbeing sector.

• Experience coordinating or supporting volunteers.

• Experience facilitating groups or delivering training.

• Knowledge of safeguarding in a community or volunteer setting.

• Experience using data and feedback to improve services.

• Understanding of coaching, learning and development or reflective practice.

The Role

The Senior Programme Coordinator will support the development and delivery of SEO London’s apprenticeship programmes.

The post holder will develop a strong understanding of SEO London’s programmes, the industries we support and the needs of our students and partner organisations.They will use this knowledge to deliver projects, respond to stakeholder needs and provide a professional and supportive participant experience.

The role has three core areas of focus:

· Delivering high-quality apprenticeships programmes, projects and events

· Building trusted relationships with students, schools, partner firms and other stakeholders.

· Using data, feedback and evaluation to improve programme delivery and demonstrate impact.

This is a hands-on delivery role with responsibility for independently managing defined programme workstreams and projects from planning through to evaluation.

The successful candidate will be expected to create structure, manage competing priorities, anticipate delivery challenges, and resolve routine issues without requiring detailed day-to-day direction. They will understand when to make decisions independently and when a significant risk or issue should be escalated.

The rolewillsit within SEO London’s Apprenticeships Team, and support thedevelopment, preparation anddelivery of two new keyinitiatives:

· Plan A (Year 12-13): An 18-month apprenticeship support programme for Schools Leavers pursuing Higher-Level Apprenticeships across SEO London industries.

· Schools Alumni: A dedicated post-Schools community that keeps participants connected to SEO London, supports diverse progression pathways, and enables long-term tracking and engagement.

As these initiatives continue to develop, the post holder will contribute ideas, identify improvement and help establish effective and consistent delivery processes.

Key Responsibilities and Accountabilities

PROGRAMME  AND PROJECT DELIVERY

· Take ownership of defined apprenticeship programme workstreams, projects and events from planning through to delivery and evaluation, ensuring agreed outcomes, deadlines and quality standards are met.

· Develop and maintain clear delivery plans, coordinate resources and stakeholders, and proactively identify and resolve delivery risks or issues.

· Facilitate engaging programme sessions and provide appropriate one-to-one coaching and support to students.

PARTICIPANT & STAKEHOLDER MANAGEMENT 

· Act as a key point of contact for students, schools, partner firms, volunteers, internal teams and third parties, providing clear, responsive and professional communication.

· Build trusted relationships, understand different stakeholder needs and use sound judgement to manage expectations, resolve routine issues and escalate significant concerns appropriately.

· Represent SEO London confidently and professionally at programme, school, partner and external events.

QUALITY, DATA AND IMPROVEMENT

· Maintain accurate and timely programme, participant, partner, event and volunteer records within the CRM, ensuring high standards of data quality, confidentiality and compliance.

· Use programme data, feedback and evaluation findings to assess impact, identify improvements and make practical recommendations that strengthen the participant and partner experience.

Person Specification

We are looking for an experienced programme professional who can combine strong project coordination with excellent stakeholder management and a genuine commitment to supporting young people.

The successful candidate will be proactive, organised and comfortable taking responsibility for complex activities. They will be able to create structure in a developing environment, manage competing priorities and make sound day-to-day decisions.

Direct experience within the apprenticeships sector is desirable but not essential.

Essential Skills and experience

· Experience of coordinating programmes, projects or events from planning through to delivery and evaluation.

· Strong organisation and time-management skills, with the ability to independently manage competing priorities, deadlines and defined workstreams.

· Experience building effective relationships with students, schools, employers, partners or other internal and external stakeholders.

· Strong written, verbal and interpersonal communication skills, including the confidence to facilitate sessions, present information and handle stakeholder queries professionally and empathetically.

· Experience using CRM systems, databases and Microsoft 365 to maintain accurate records, analyse information and produce reports or programme materials.

Desirable Experience and Knowledge

· Experience or knowledge of the UK apprenticeships, employability, careers, education or youth sector.

· Experience providing one-to-one coaching or student support.

Required qualifications

· University degree in any discipline; or

· 2 years of relevant and transferable work experience in a similar capacity

We recognise that relevant experience can be gained through different professional, educational and personal routes. Candidates should use their application and cover letter to demonstrate how their experience meets the requirements of the role.

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexibleworking(2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…