This is an exciting new role for us as a relatively new organisation, reflecting a successful period of expansion and a future focused on sustainability and continued growth. As Head of Business Development you will lead on creating a strong income generation culture across the organisation, building a business development mindset into our central communications and policy work as well as our regional delivery plans.

Children need happy, healthy homes in order to thrive but families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. Home-Start Cymru provides vital emotional and practical support to families with young children through a volunteer-led, home-visiting (pre-covid) model of support. We combine the strengths of our network of community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait. 

We offer an exciting opportunity to become part of a brand-new senior management team in Valleys Kids, led by our newly appointed Chief Executive. We are a community regeneration charity, committed to changing the lives of disadvantaged people in ex-mining communities of the South Wales Valleys.  We are looking for an exceptional manager able to inspire staff, volunteers and local people to engage in positive change. You must be dynamic, resourceful with a high level of people management skills and experience of managing key relationships with a range of stakeholders and manage our Community & Family Hubs in line with our ethos and values. 

It is being recruited in conjunction with a Director of Business and Finance There is a potential crossover of skills and abilities, so potential candidates may wish to be considered for either role.

A full job description for both roles can be found in the job pack below. 

Job title: Director Programmes

Responsible to: Chief Executive

Salary: £40,000 per annum

Location: Penygraig, South Wales with some home working 

Hours: Full-time 

As a family friendly organisation, we recognise that obligations outside work are important and that balancing work and family commitments can sometimes be a challenge.  We offer a range of flexible working opportunities.

Annual leave entitlement: 25 days annual leave plus bank holidays

Employer pension contributions of 3% 

The Director of Programmes will be responsible for the strategic leadership, operational delivery and expansion of Valleys Kids Programs. You will manage the Core Program team, ensuring successful provision of services, staff development and wellbeing and collective innovation amongst the managers. 

You will facilitate delivery of the overall strategy and annual plans while helping to generate a strong evidence base to underpin further development. Working with the CEO, you will also help to ensure that Valleys Kids has a strong profile for its work at local and national levels. 

You will be responsible for ensuring that Programmes are sustainable,  working with the Business Development and fundraising team to put in place a strong funding pipeline and undertaking future development work as needed.  This role forms part of the Senior Leadership Team at Valleys Kids and contributes to overall strategic management of the organisation.

Strategy: Developing and implementing the overall programmes strategy. 

Programme Oversight: Ensuring locality facilitators and core team are working together to deliver successful projects which help Valleys Kids to fulfil its mission while also meeting outputs and outcomes agreed with partner stakeholders and funders and  capturing evidence of impact through appropriate evaluation.

Business Development: Ensuring that existing programmes are sustainable and developing purposefully and initiating new programmes and models of future funding. 

Innovation: Leading on work to examine the potential for adopting new service delivery models and helping communities to play a full role in decision-making and setting the agenda.

Organisational Development: Working with the CEO and other members of the senior team to ensure that Valleys Kids is a well-managed and successful organisation, with a focus on continuous improvement in strategy formulation, systems and processes.

Profile raising: Developing ways in which Valleys Kids communicates and engages with stakeholders, in order to create an enabling environment for our work both nationally and regionally.

Person Specification:

Values:

• A commitment to community development, tackling structural inequality and other barriers to people achieving their potential.

Experience:

• At least 5 years experience of Senior Management 

• At least 5 years experience of leading program co-design, implementation and evaluation 

• Evidence of leading the delivery of multiple programme that have significant social impact

• Evidence of successful staff engagement and development practice, linking organisational values with employee behaviour

• Experience of project budgeting and financial management

• A strong track record of networking, developing and maintaining external relationships 

Skills:

• Interpersonal skills and judgement, which inspire confidence and trust from staff, volunteers, stakeholders and other organisations

• Resourceful, resilient and innovative, with the ability to manage different priorities, understand a wide range of activities and effectively manage a diverse team of professional, technical and commercial staff

• Committed to leading from the front and demonstrating to staff and stakeholders that community development and service delivery are the foremost priorities for the organisation

• Ability to delegate effectively and to hold people to account

• Organised, with excellent time management skills and high levels of self-motivation

• An effective communicator orally and in writing, able to articulate our work to a broad range of stakeholders and to negotiate well

• An entrepreneurial approach - able to use resources effectively and develop new ideas and gain buy-in to implement successfully

Other requirements

• Flexible with a willingness to work outside normal office hours.

Location: Flexible within England & Wales

Employment type: Maternity Cover

Department: Funded Programmes

Contract Duration: 31 March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This role is part of a team with responsibility for coordinating and supporting delivering of Citizen Advice's largest funded service. Help to Claim is an exciting, fast paced and high profile programme that makes a difference to peoples' lives every single day. 

We are looking for someone with extensive programme management experience to join the leadership team of the Help to Claim programme. You'll work collaboratively with the large and dispersed team to ensure that the service is delivered to time, budget and quality. You'll lead on the governance and strategic planning of the programme and support the continuous development of the service and the team.With line management responsibility and a position on the leadership team, you will play a proactive role in creating a positive working environment in which equality and diversity are well managed and staff can do their best.

This role is maternity cover and can currently be offered on a fixed term basis until 31 March 2022 due to the programme's current funding agreement. There is the possibility of an extension to the fixed term contract if further funding is secured. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

We offer an exciting opportunity to become part of a brand-new senior management team in Valleys Kids, led by our newly appointed Chief Executive. We are a community regeneration charity, committed to changing the lives of disadvantaged people in ex-mining communities of the South Wales Valleys.  We are looking for a charismatic, experienced, forward thinking individual with financial acumen, innovative ideas and the commitment to implement them as our Director of Business & Finance. 

This post will be responsible for income generation, driving social enterprise and financial management. It is being recruited in conjunction with a Director of Programmes. There is a potential crossover of skills and abilities, so potential candidates may wish to be considered for either role

Please see the job pack below for a full job description for both roles. 

Job title: Director of Business and Finance

Responsible to: Chief Executive

Salary: £40,000 per annum

Location: Penygraig, South Wales with some home working 

Hours: Full-time 

As a family friendly organisation, we recognise that obligations outside work are important and that balancing work and family commitments can sometimes be a challenge.  We offer a range of flexible working opportunities.

Annual leave entitlement: 25 days annual leave plus bank holidays

Employer pension contributions of 3% 

The Director of Business Development will be responsible for ensuring that Valleys Kids has the resources, people, systems and processes  to continue to thrive and grow. 

You will be responsible for ensuring successful delivery of the organisational infrastructure, collective innovation, staff development and well-being . 

You will facilitate delivery of the business development strategy and annual income generation plan. Initially, you will have specific oversight of three areas: income generation, fundraising and marketing;  financial and administrative operations; and our rapidly developing social enterprises. 

This role forms part of the Senior Leadership Team at Valleys Kids and contributes to overall strategy development of the organisation. Working with the CEO, you will also support Valleys to develop a strong profile for its work at a local and national level.

Key Responsibilities

Strategy: Developing the organisation’s strategic approach to resources management (including financial planning processes, analysis of current and future spending needs, budget-setting, use of assets, implementing the business development strategy and annual income generation plan).

Organisational Development: Working with the CEO and other members of the senior team to ensure that Valleys Kids is a well-managed and successful organisation, with a focus on Quality assurance and continuous improvement in strategy formulation, systems and processes.

Finance and Administration: Managing the finances of the organisation (including oversight of the finance and administration team), linking resource decisions to strategic and service planning priorities, monitoring and reporting expenditure, managing external contracts (including systems for performance and impact evaluation), overseeing HR processes. 

Business Development: Leading income generation initiatives to ensure a strong blend of income stream and overseeing the fundraising team and the social enterprises team.

Social and Community Enterprises: Providing strategic management for the work of Valleys Creative and other initiatives that provide high quality management of community assets and social enterprises.

Innovation: Together with the Director of Programmes, leading on developing new approaches to meeting the needs of communities and working with partners in assessing need and making plans for working together in meeting those needs, 

Corporate Governance: Overseeing arrangements for making the work of the Board of Trustees effective across the whole range of strategic functions it performs.

Person Specification: 

Values:

• A commitment to community development, tackling structural inequality and other barriers to people achieving their potential.

Experience:

• At least 5 years experience of Senior Management 

• At least 5 years experience of leading income generation for an organisation or enterprise, ideally a mixture of traditional fundraising, social enterprise and contracts

• Experience of budgeting and financial management, ideally with budgets over 1 million

• Evidence of successful staff engagement and development practice, linking organisational values with employee behaviour

• A strong track record of networking, developing and maintaining external relationships 

Skills:

• Interpersonal skills and judgement, which inspire confidence and trust from staff, volunteers, stakeholders and other organisations.

• Ability to lead or oversee income generation from a wide range of sources including statutory funding, trusts and foundations, trading income, contracts and individual giving.

• Ability to manage multiple income streams ensuring full compliance to agreements and contracts

• An entrepreneurial approach - able to use resources effectively and develop new ideas and gain buy-in to implement successfully

• Ability to understand and implement effective systems and processes 

• Committed to leading from the front and demonstrating to staff and stakeholders that community development and service delivery are the foremost priorities for the organisation

Here at The Big Issue, we view building meaningful partnerships and establishing relevant and multi-faceted programmes as essential for our vendors to move forward in life.

As part of this work, we are now looking for a Head of Vendor Partnerships and Programmes to join our team as maternity cover on one- year fixed term cover basis.

The Role                                         

As Head of Vendor Partnerships & Programmes, you will be responsible for facilitating and coordinating the successful delivery of programmes and the associated project outputs through strong and effective programme management and project/operations delivery. 

Your main priority will be the successful implementation and delivery of the Frontline Review and the Frontline Service of Excellence redesign.

Within this the role is broken down into three main areas.

Project Management: You will act as a critical link between business partners, the business units, operations, and the leadership team to manage, monitor and report on the delivery of TBI strategic projects.

People Management: Leading by example, empowering, and inspiring others

Communication and Collaboration: Working closely with all business units to ensure all key stakeholders are informed and updated as required

Skills & Experience

• Proven work experience of working within a project management capacity, including strategic planning, risk management, control and change management and supplier/relationship management

• Proven work experience in developing operational processes and procedures. 

• Proven work experience of undertaking sound business analysis and developing information into concise reports

• Considerable knowledge of change management – influencing and directing to facilitate performance improvement 

• You are confident at managing budgets, and understand the importance of recording and reporting to numerous funders

• Experience in using excel at an advance level

• You value the importance of diversity. You understand the huge benefits that diversity brings to generate innovative new ideas, bring fresh and new perspectives, and help build a world that works for everyone

For a full job description, please download from the link below

Workplace details

This role can be based in London, Glasgow or Cardiff, we can facilitate flexible working and due to current Covid-19 restrictions within our offices it is likely that the successful candidate will need to work from their home address at least some of the time.

Closing date: 18th May 2021

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation. 

Based in any UK Office (Belfast, Cardiff, Edinburgh, London or Manchester)

Do you want to be part of an organisation which stands up for children? If so, join us as a Health Advocacy and Policy Adviser.

About Us
We are Save the Children. For a century, we've stood up for children's rights and made sure their voices are heard. We stand side by side with children in the toughest places to be a child and we do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn. We are constantly finding new ways to reach children who need us most, no matter where they're growing up.

As Health Advocacy and Policy Adviser).  you will have the opportunity to directly impact on Save the Children's Survive Breakthrough which aims to ensure that no child dies before their fifth birthday by 2030. You will work to influence key global and national policy makers to achieve policy and system change and will focus particularly on advocating towards the UK Government to maintain its commitments to global health priorities.

This is a fantastic opportunity to own professional relationships and grow your network, getting to know the development sector and architecture, including direct work with the UK and other governments, multilateral stakeholders, civil society organisations, and children and young people.

You will be responsible for high-level advocacy and policy to ensure  adequate resources and political commitment for key global health areas including childhood immunisation, access to the COVID-19 vaccine in low and middle income countries, women and children’s health, strong primary health care systems and universal health coverage.

Child survival is a  significant prioritiy for the organisation and therefore will position the successful candidate well for future career and personal development opportunities

Key Accountabilities
In addition to the above, you will:

• Design, lead and deliver policy, advocacy, research or MEAL strategies and products, to a high standard and often with minimal supervision
• Identify policy and research needs and influencing opportunities in your thematic area, at the country level and/or internationally
• Maintain and develop high-level knowledge and expertise in your specific area and advise colleagues across the global movement, including at a senior level, as well as external stakeholders
• Develop and maintain relationships with key external stakeholders and build strong working relationships with partners and advocacy targets
• Represent the organisation externally, including in high-level meetings and events.
• work closely with colleagues in public affairs, campaigning and media to deliver integrated health advocacy strategies.

Person Profile
To be successful you will be an enthusiastic and experienced policy advocate, motivated by a desire to make children's rights a reality for all and address inequality. You will be a team worker, thriving on collaborating with others to achieve shared objectives within dynamic and agile teams. In addition, you will have:

• Expertise in the field of global health advocacy
• Excellent communication and influencing skills are essential, coupled with technical expertise in health financing and the ability to conduct policy research and write clearly and concisely for different audiences.
• A proven track record of carrying out first-class research, policy and/or advocacy
• Strong networking skills and experience of participating in coalitions and working with civil-society actors to achieve change
• Very strong written and oral communication skills
• Knowledge of human rights, international relations, political analysis and the international humanitarian system.

An ability and willingness to travel up to six weeks a year is also essential for this role.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future. We look forward to hearing from you.

Closing date: 24 May 2021

Organisation: Cymorth Cymru 

Hours: 35 hours per week

Salary: £24,000 per annum

Location: Cardiff with travel around Wales

Deadline for applications: 00:01 on Wednesday 2nd June

We are looking for someone with brilliant interpersonal, organisational and communication skills, who is passionate about empowering people with experience of homelessness to make their voices heard.

Working in a small and supportive team, you’ll help to deliver an exciting new project, supporting Experts by Experience to share their views, develop their skills and influence decision makers in Wales.

About us

Cymorth is the representative body for homelessness, housing and support providers in Wales. We are a small team, but have a big impact – and there’s never a dull moment! Over the past two years we have been part of the Homelessness Action Group, led successful campaigns to increase funding for housing support services, helped organise the Homeless World Cup, and shaped the response to the pandemic in Wales, contributing to key guidance and successfully campaigning for people with experience of homelessness to be prioritised for the vaccine. Over the next few years we have a big opportunity to influence even more – it’s a great time join Cymorth!

Download the Job description and person specification.

We particularly welcome applications from:

• People with experience of homelessness or using housing support services
• People from under-represented groups such as people from Black, Asian or Minority Ethnic communities

Department: Customer Journey

Interview date: week commencing 24/05

Contract Duration: 18 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

You will be part of a high-profile, business critical, priority team transforming the platforms used by Citizens Advice volunteers to deliver remote advice to the public. This will involve replacing existing telephony and webchat platforms and introducing video chat capabilities to the network. Our phone service alone receives millions of calls from the public every year and is staffed by thousands of volunteers. The team is multi-disciplinary and involves staff from across the organisation. You will be working particularly closely with product managers, delivery managers, user researchers, user experience designers, service designers, data scientists and strategists. We work closely with colleagues in technology and data and operations.

You will provide business change management support to this transformation effort, which is expected to take up to 2.5 years and will involve discovering requirements, testing and procuring solutions and rolling out new technologies to thousands of volunteers across England and Wales. You will be responsible for ensuring that this significant body of change is delivered successfully. As well as bringing extensive change management experience, including knowledge of current methodologies and tools and their practical application, we are looking for someone with experience of working in a multidisciplinary team delivering high transactional digital products and platforms using agile methodology. You'll also have experience discovering training requirements and supporting the delivery of training programmes that meets those requirements. To be successful, you’ll need strong analytical and judgement skills and be adept at building effective working relationships with a wide range of stakeholders at all levels.

olunteer Project Coordinator

Home-based in the UK or Office based in London, Edinburgh or Cardiff

2.5 days per week

Fixed-term contract until December 2022

£29,760 - £32,000 dependent on location

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 25,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

Volunteering is part of the DNA of the Institute and is a vital ingredient of the RTPI’s membership offer. Our volunteers are professional, highly skilled, active, engaged members who share our vision for the planning profession and ambitions for the RTPI; and who help shape the success of the Institute by supporting the delivery of our activities for the benefit of the wider membership, our members’ communities, and the organisation in itself.

We have recently launched our first ever volunteering strategy, Investing in Volunteers: Collaboration for a Sustainable Future and we are looking for a talented, creative individual with a passion for volunteer management and engagement to join the team to help us implement its delivery.  Professional volunteering is a key foundation in delivering on our Corporate Strategy for 2020 -2030 and its ambitions to become the world’s leading professional planning body. 

About you - as volunteer project coordinator, you will play an important role in helping us realise these ambitions.  Providing our volunteers with a clear framework for their activities, it will be your role to develop and embed a framework of standards and practices that ensure that the RTPI appropriately develops, trains and supports the RTPI’s community of volunteers and staff.  You will possess strong leadership and communication skills to build relationships and trust with colleagues across the organisation. You will inspire and support colleagues to build volunteer capacity and help the Institute understand, monitor and measure the impact our volunteer community has on helping us reach our collective goals

RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.

Closing date: 9am on Monday 17th May 2021

Interviews: week commencing 24th May 2021

To apply, please submit a CV and covering letter that refers to the criteria in the person specification.

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind employs about 430 staff and we have a small team of volunteers. Most staff are based in Stratford, London, there is an office in Cardiff and there are a number of dispersed staff working across England and Wales.

The Head of Digital will own the digital strategy, be responsible for raising the profile of digital at Mind, increasing digital capability across the Mind federation, and enabling Mind’s organisational strategy and goals by delivering digital innovation.

You will be responsible for leading the Digital team, which includes the Digital Transformation team, and the Digital Platforms and UX team. The Digital team has recently moved from the External Relations Directorate (alongside the Communications, Digital Engagement, Policy and Campaigns, Information and Media teams), to the central Infrastructure Directorate. By sitting alongside Governance and Quality, Strategy and Insight, and IT, we expect digital to be core to the delivery of Mind’s new and ambitious strategy. This role represents a unique opportunity to embed the team and its work within the Directorate, ensuring that our digital transformation programme, UX capability and our platform.

With experience and strategic understanding of organsiational culture-change programmes, you will have demonstrable experience of leading change and transformation and acting as a lead change agent. You will have significant experience of the ongoing development of digital platforms, coupled with a sound understanding of UX and user-centered product development. Candidates will have senior managerial experience with outstanding leadership and management skills, with exceptional verbal and written communication skills and excellent IT Skills to include Microsoft packages. A direct or indirect experience of mental health problems and knowledge and understanding of the voluntary sector and mental health would be desirable, however is not essential.

Closing Date: 16th May 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Do you want to play a key role in an organisation which stands up for children? Join us as a Senior Evidence and Learning Adviser and help us to generate the evidence that will unlock our understanding of the ways in which can reduce the impact of poverty on children's lives and support their early learning outcomes.

Every child has the right to ensure that their basic needs are met, and to receive the encouragement and help which enables them to reach their full potential. The greatest barrier to this in the UK is poverty and inequality. Our mission is to secure a sustainable reduction in the number of children growing up in poverty and work to narrow the early learning gap between those children and their better off peers.

We believe this future is possible. It requires more money to be put back into the pockets of parents and carers, decent jobs, more opportunities for young children to play and learn, and policies and services which centre children and families' needs, reduce discrimination, and that are designed to help children to flourish by preventing difficulties at the earliest possible stage: in pregnancy, at birth, in the crucial first 1,001 days of life and throughout childhood.

We work closely with the communities we aim to support. We recognise their diversity and strengths as well as the challenges they face, and we aim to reflect their diversity and experiences in our UK staff team.

The UK Evidence and Learning team generates evidence that enables us to secure changes to policy and practice, in every nation of the United Kingdom. Through our work, we demonstrate what is effective in improving lives for children and families; we collect evidence directly from children and families to help us understand how current practice affects their lives; we develop and test promising, sustainable interventions in communities; and we gather and synthesise evidence from local partners, organisations in our sector, and academia. We draw on all this learning to work with colleagues to influence decision-makers and advocate for policy and practice change, with and on behalf of families.

As a Senior Evidence and Learning Adviser, you will:

Develop strategies for generating evidence and learning, especially focussing on qualitative research, participatory practice and other open research and intelligence gathering approaches.

Undertake primary research and evaluation, analysis and evidence syntheses.

Support teams to implement evidence strategies, building their capacity and confidence to support evidence and learning practice and ensuring that the approaches put in place are rigorous and practical.

Support teams in developing and using theories of change and outcomes frameworks.

Capture and disseminate our data and learning.

To be successful you will:

Hold expertise in evaluation and evidence generation across a wide range of methods, although we are particularly interested in hearing from candidates with a strong technical background leading qualitative, ethnographic, innovation and participatory research practice.

Have experience of and be confident in undertaking evaluation and research with both children and families and with marginalised groups.

Hold expertise in learning and improvement methodologies and have experience of using data and evidence for improvement.

Hold strong analytical skills, be able to interpret complex data and make it meaningful to others.

Be adept at developing relationships and working with a wide range of individuals, teams and in different policy and practice contexts.

Be a confident and experienced user of data analysis software, such as Nvivo or Atlas.ti

Diversity & Inclusion 

To help us attract and encourage applications from a wide range of people, we are holding an open information session so that you can find out more about working at Save the Children, the UK Impact team and our vision and mission for children in the UK.  For details on how to sign up please visit our website.

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity, and a commitment to real change. Because every child should be able to make their mark on their world and help to build a better future. We look forward to hearing from you.

Closing date: 17th May 2021

Carers UK has an exciting new opportunity for an enthusiastic individual who has experience in a customer relationship or business development role.  Do you want to make a difference to those who are balancing work and unpaid care and their employers?  Do you want to join a passionate and devoted team in Wales? Then we want to hear from you.

• Salary: £25,276 rising to £28,972
• Location: Cardiff, CF15 (currently remote working)
• Job type: Fixed (March 2023)
• Closing date: 17 May 2021, 12.00 pm
• Interview date: 24 May 2021

About the role 

This is a brand new role focused on growing and developing the business within the Wales Hub of Employers for Carers. You will be working alongside the EfC Wales Manager to secure new business and support existing customer relationships with EfC members. You will administer membership systems and support membership engagement including organising member events and raising awareness of our work through networking.

About you   

You will be an organised self-starter, who is confident managing customer relationships, delivering presentations and training to raise awareness of our work. You will be proactive at seeking out business opportunities and contacts to help us grow the Hub membership.

About us

Carers UK is the leading national charity, supporting, advocating for and connecting unpaid carers across the UK.

Unpaid Carers are those providing support for family, friends, relatives or loved ones.

With over 6.5 million unpaid carers in the UK and 6,000 individuals becoming a carer every day the need to support them is growing and urgent. Unpaid carers save the country an estimated £530 million each day and are vital to the friends and family members they support, as well as to the wider community.

COVID-19 has dramatically affected carers across the country. Our recent polling suggests that the figure for unpaid carers could now be as high as 13.6 million, with 4.5 million people starting to care overnight due to the impact on coronavirus on services and individuals.

Location: Flexible within England & Wales

Department: Business Development

Interview date: 29 April 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Market Development Team in the Business Development Department has responsibility for overseeing the strategy for the markets we currently operate in, as well as those we seek to move in to. 

This role will be the Business Development Lead for both our consumer advice and our debt and money advice markets. The successful candidate will be able to demonstrate a strong understanding of the consumer advice and / or debt and money advice; and the key stakeholders within these markets.  Candidates will demonstrate excellent stakeholder management skills and understanding of funding flows, competition, and the political environment and be driven by the desire to make the most difference to the people who come to us for help.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Department: Performance and Quality

Interview date: 1 July 2021

Contract Duration: 31 March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice strives to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgment under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

This role closes at 23.59 pm on 25th May 2021