Training Scheme Development Manager
Reference: FEB20212925
Location: Flexible
Salary: £30,817.00 - £34,472.00 Pro Rata
Benefits: Pension, 26 days Annual Leave (pro-rata), Life Assurance
Duration: 12 months - 30 Hours a week

About the Role

We are looking for a talented individual who can help us to develop the training framework to support apprenticeships, internships and talent development programmes as well as take advantage of some of the government-funded initiatives such as ‘Kickstart’.

In the short term, this will enable us to deliver against a broad aim of recruiting people who may be unskilled or impacted by the current Covid situation but will also allow us to put particular focus on attracting and recruiting individuals from demographics that are under-represented in the organisation, and where the workforce does not necessarily reflect the area in which it is operating in.

Initially, this role is for a 12-month fixed term contract with funding coming from The Green Recovery Challenge Fund.

Key Aspects to the Role

The main focus of this role is to develop and deliver a training programme to support traineeship opportunities in addition to:

• Develop RSPB strategy and framework that delivers traineeship opportunities
• Have budgetary responsibility and negotiate financial arrangements with suppliers
• Select appropriate training providers and ensure their training is aligned with our organisational strategy, systems and processes
• Advise and give guidance to managers on the RSPB approach to recruiting, training and supporting apprentices, interns and graduates ensuring that a comprehensive development plan is produced
• Develop associated learning and development interventions that will be delivered to trainees to develop their skills and confidence
• Develop and deliver a development intervention for line managers of trainees to ensure they have the skills and knowledge to develop the capabilities of trainees
• Provide coaching and support to managers to enable them to cut through problems and resolve any matters relating to people management
• Develop and sustain relationships with internal customers so that people all around the RSPB understand the value to the organisation of trainee opportunities
• Working with trainees on the various schemes to ensure that they end their placement in a much stronger, more confident place to continue their career with the RSPB or with an external organisation
• Develop evaluation measures to demonstrate the value of traineeship opportunities
• Work with the rest of Learning & Development to ensure consistent focus on the most important things

Key contacts and relationships

• Head of Learning & Organisational Development to develop strategy, agree work programme, and review performance
• Learning and Development Business Partners
• Learning & Development Manager and Advisers to ensure consistency in delivery, and sharing of materials and good practice
• Senior and middle managers to support and develop trainee abilities
• People Business Partners, to provide consistent and effective services across the RSPB
• People working in learning and development in other organisations, to benchmark our ways with their ways, and to update our professional knowledge
• Scheme providers

What we need from you

You will work with and develop productive relationships with both internal and external partnerships and analyse individual learning and development needs. In addition, you will have:

• Demonstrable skills and experience in training, facilitation and development
• Designed and delivered learning interventions for a diverse range of people
• Built and sustained productive relationships in a multi-site organisation to support your work
• Produced cost-effective solutions in a highly cost-conscious organisation
• Influencing people to build people development into their business thinking
• An understanding of good leadership and people management practice

Expiry date: 23:59, 12 March 2021

TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website.

No agencies please.

The Supporter Engagement Manager is responsible for leading and managing a supporter engagement team made up of diverse fundraising disciplines (individual giving including lottery, community, trusts and foundations), several of them new or in their infancy, to achieve the fundraising goals and objectives of the charity’s income generation strategy and provide an outstanding supporter experience.

Job Title: Supporter Engagement Manager

Location: Remote working plus attendance at DAA HQ, Harrington Lane, Exeter

Reports to: Head of Fundraising

Hours: 37.5 per week

Salary: £37,000 per annum FTE

About Devon Air Ambulance

We're motivated by shared values as well as the knowledge that our work makes a real difference to people's lives.  Because of our values and culture, we believe it's important to attract, develop and inspire our staff. We give our team lots of opportunities to grow and develop.

We are a Living Wage Employer and hold a Silver Award in the Defence Employer Recognition Scheme, awarded to employers who wish to pledge their intention to support Defence and take a positive stance towards employing personnel who are or were members of the Armed Forces community.

RESPONSIBILITIES, DUTIES, SKILLS AND EXPERIENCE

Communications and Relationships

• Excellent interpersonal, communication and customer care skills with the ability to liaise with colleagues at all levels to build sound working relationships.
• Ability to engage the whole staff team in understanding the importance of supporter engagement and how they can support the team’s objectives.
• Working with the team, to lead the testing and development of supporter journeys.
• To brief the extended fundraising team on forthcoming campaigns and share successes.
• Work with the Supporter Data and Insight Manager to grow team’s knowledge of data analysis and evaluation, campaign segmentation and donor development.
• At all times act as an ambassador for DAA.

Knowledge and Experience

• Experience of managing a team with a wide fundraising mix, including experience of starting new income streams.
• Experience of delivering growth through individual giving/direct marketing, online and offline.
• Experience of managing growth through trusts and foundations fundraising and/or experience of managing growth through community fundraising.
• Experience of managing fundraisers through change.
• Planning and delivering integrated, multi-channel direct marketing campaigns, including test programmes, across acquisition and retention, cash and regular gifts.
• Horizon scanning for innovation, trends and patterns in the charity sector and beyond.

Training and Qualifications

• A commitment to continuous professional improvement and development.
• Member of the Chartered Institute of Fundraising.
• Numerate, with the ability to analyse data to inform fundraising planning.
• This role will involve a reasonable amount of travel around the county therefore a full driving license is essential and access to a vehicle desirable for anyone living outside Exeter. Pool cars are available.

Planning and Organisational Skills

• Responsible for developing, implementing and evaluating strategic multichannel fundraising plans.
• Working with the Head of Fundraising, develop strategic plans that engage, recruit and retain donors and provide them with an excellent supporter experience at every touch point of their journey.
• Test and build a proactive individual giving programme across acquisition and retention, cash and regular gifts.
• Work with the Supporter Engagement Officer / Trusts and Foundations to create a strategic plan to develop and grow trust and foundation fundraising.
• To develop and test new activities and ways of working that delight supporters across all income streams and channels.
• To facilitate donor-centric relationship fundraising, together with a culture of collaboration, integrated working and continuous improvement, cross training staff and volunteers.

Creative and Intellectual Effort

• Demonstrable ability to build a test programme to establish a sustainable individual giving programme.
• Testing and developing supporter journeys.
• Developing and establishing innovative approaches to building new income streams.
• Test and build a proactive individual giving programme across acquisition and retention, cash and regular gifts.
• To develop and test new activities and ways of working that delight supporters across all income streams and channels.

Emotional Effort

• Occasional direct exposure to distressing and emotional circumstances.

Physical Skills and Effort

• Standard keyboard skills including touch-typing 

Accountability, Autonomy and Judgement

• Using judgment and initiative to innovate and establish new income streams.
• Access to and handling of sensitive supporter data.
• Uses own initiative and judgment to test, innovate and manage relationships with a wide variety of people. 
• Ability to make sound decisions based on options appraisal in order to inform future plans.
• Creating, monitoring and reforecasting income and expenditure budgets.
• Accountable for own and others' results.

Financial, Physical and Information Resources

• Responsible for team meeting financial and non-financial objectives to meet the charity’s needs.
• Providing regular reports and updates on team progress against financial and non-financial objectives.
• Able to recognise and safeguard the charity from data/information governance related risks.

Policy and Service

• Operate at all times within the Health & Safety Policy and adhere to safe working practices.
• Contribute to cross-departmental policy development and review.

Working Conditions

• This role will involve occasional lengthy use of VDU and minimal exposure to unpleasant working conditions.

Leadership and People

• Build a high performing team of fundraisers that work in an integrated way, sharing skills and experience.
• Build and develop a high performing team that provides the best supporter experience and exceeds objectives.
• Line management, supervision, development and support to supporter engagement team, including performance improvement where necessary.
• To facilitate donor-centric relationship fundraising, together with a culture of collaboration, integrated working and continuous improvement, cross training staff and volunteers.
• Promote equality, diversity and inclusion in line with the culture of the organisation.

Interim CEO at Proper Job CIO: We have a vacancy for an experienced senior manager for a temporary role of CEO (6 months maternity cover) for our thriving environmental charity. You will have overall responsibility for running an effective charity and working towards Proper Job’s vision. This is a “holding” role, with no substantial development work planned during the next 6 months. Providing stability, engendering confidence throughout the team, and overseeing the routine everyday work of the charity will be the main focus. Supporting the charity’s recovery from the impact of the pandemic and consolidating its core purpose and relationship with the community. To be responsible for the management of the Resource Centre, Uptown and our educational workshops. To make sure that the organization as a whole is well organised, resourced sufficiently and that the charity is fulfilling its objectives. To provide a strong link between the board of trustees and the staff team. To directly manage any volunteers or self-employed workers who are contributing to the work of the charity. To continue our presence/ interest in any partnership working or community groups.

The Charity

Proper Job is a successful, community-led environmental charity, located in the small, Dartmoor town of Chagford in West Devon. It’s a locally rooted response to a global issue; that of wasted resources and the profound disconnect between what we buy and what we throw away. It aims to reclaim and retain these wasted resources on behalf of its community, challenging and changing perceptions in the process. By doing so, it also demonstrates to the world the level of change thats possible to effect from a grassroots level.

Proper Job has three arms: a community reuse centre on the edge of the town that takes people’s unwanted items for reuse, composting and recycling (The Resource Centre), and another that’s a second- hand clothes and homeware boutique shop in the centre of town, that sells the best seasonal items donated to the centre (Uptown). The third arm is a programme of in-person and online educational outreach work in line with Proper Job’s charitable objectives. As such, they address the way we live in the world and the value we place on its resources, and seek to define a better, healthier future for people and planet.

The candidate

You will have experience in a senior role in the charity or education sector or comparable organisation. You will be confident in all aspects of human resources, financial management and public relations. You will be able to quickly build professional relationships and have the experience to line manage and support our employees and volunteers creating stability and harmony across the different teams. You will have excellent problem-solving skills and be resilient, calm and effective when issues arise. You will understand the importance of a safe working environment, clear boundaries and strong customer and community relationships.

The normal working hours for this role are 24 per week and the salary is £28-£30K pro rata

The role is based at Proper Job Resource Centre in Chagford, with some home working when possible.

Application by C.v. and covering letter by 5 p.m. on Monday 8th March.

Interviews will be held on Wednesday 10th March – Friday 10th March

Fundraising Officer
Reference: FEB20211421
Location: Flexible
Salary: £21,718.00 - £24,294.00 Pro Rata
Benefits: Pension, Annual Leave, Life Assurance
Duration: 6 Months

Do you have the passion, drive, professionalism and enthusiasm to raise funds for the RSPB?

The England team is recruiting for someone to join our dedicated team of fundraisers. This is a fantastic opportunity to develop your skills in fundraising and project management. If you have enthusiasm for the work of the RSPB and can demonstrate your talents and transferable skills for fundraising, we would like to hear from you.

We are looking for an individual who is super organised, self-confident, friendly, energetic and helpful. You will be flexible and adaptable to changing priorities and enjoy getting things done whilst working as part of a team. With a keen eye for detail, you are confident managing financial and other numeric information. You are a persuasive and versatile writer. You are confident in presenting your case in 1-2-1 or small group situations. You have a proven ability to manage competing priorities to tight deadlines.

In this role, you will need to:

• Identify potential external funding sources and match these to agreed priority work on our nature reserves, projects and core work, as allocated by the Fundraising Manager, in support of RSPB’s aim to save nature
• Complete funding bids tailored to external funding bodies in order to secure income to fund and grow RSPB work. Working with HQ and region/ country colleagues, ensure our funders have an excellent supporter experience with us and raise their awareness and understanding of RSPB
• Identify the requirements of our funders, including communications requirements and manage the delivery of any funding conditions to optimise opportunities and build effective relationships
• Monitor and ensure accurate administration of funding, in line with the teamwork programme and the RSPB’s project management framework to ensure effective governance and transparency
• Produce regular reports to assess progress and action needed against KPIs to ensure agreed annual performance targets are met
• Ensure funder engagement activity is correctly branded, represents our organisational values and follows governance guidelines to build a strong reputation and brand for the RSPB
• Plan and attend appropriate meetings and events in order to manage funder and partner relationships and advocate the work of the RSPB to grow support in order to save nature

Essential skills, knowledge & experience:

• A-level education or equivalent
• GCSE Maths and English or equivalent
• Understanding of fundraising (grants, trusts, businesses) and donor and supporter motivations
• Understanding of and application of project management
• Proven experience in fundraising/ sales and delivering to income targets
• Proven excellent writing skills
• Able to interpret complex information and communicate it simply to target audiences
• Persuasive communicator and negotiator with the ability to influence
• Able to work under own initiative, with the confidence to ask for support and direction where needed
• Solutions-focused approach, with the ability to overcome setbacks in order to get the right outcome for the RSPB
• Able to organise oneself effectively and prioritise work in order to get the right things done
• Able to deliver a high level of customer service to a variety of audiences
• Competent user of Microsoft Office including Word, Excel, PowerPoint and Outlook
• Proven experience of relationship development in an outward facing role in the not for profit or private sector.
• Proven experience of working as part of a team.

Desirable skills, knowledge & experience:

• Degree or equivalent
• Professional or academic qualification in fundraising
• Experience of working with volunteers
• Understanding of the charity sector and associated fundraising techniques
• Interest in, knowledge of, and passion for nature

Closing date: 23:59, 18 March 2021

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application for this position.

No agencies please.

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness where we have an exciting opportunity for a Statutory Advocate to join our friendly inspirational Devon Advocacy Team. Your role would be a permanent position working part time, 4 days per week (28 hours) based in Dawlish. Some home working would also be required.

Who are we?

Rethink Mental Illness is a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns, advice and information. Rethink Advocacy is part of the same charity, though we work across a range of disciplines in addition mental health. We specialise in many different types of advocacy, providing services in a range of settings across the country such as hospitals, secure units and care homes.

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What do we do in at our service?

Here in Devon we provide two statutory advocacy contracts.

The first provides Independent Mental Health Advocacy (IMHA) in Langdon Secure Hospital, Dawlish. The other provides IMHA, Care Act and Independent Health Complaints Advocacy across Devon and Torbay. During the past year we have had to adapt to attending a lot of meetings remotely. Where face to face work has continued, we have adhered to strict rules in order to maintain a Covid safe environment for our staff and clients.

What would you be doing?

You will be working across the two contracts, on site at Langdon for two days per week and travelling across Devon and Torbay for the remaining time. Some of the Devon and Torbay work is still remote at present but we hope this will change in the not too distant future. In addtiton, you will be:

• Providing a high quality, responsive and effective advocacy service in accordance with the service specification, contract and legislative timescales.
• Ensuring that individuals understand and can exercise their rights; supporting people to access information, to understand better what is happening, what is planned, and the options available to them to make better informed decisions and be more involved in their care and support.
• Acting on allocated referrals in accordance with the service standards and engagement protocols, communicating with referrers as required in order to ensure the client’s rights under the relevant act are observed.
• Representing patients’ interests when they are not able to do so themselves, including working within a best-interests framework for any eligible patient who lacks the mental capacity to instruct the advocate
• Keeping accurate factual records relating to the service users and their cases, including keeping the case management database up to date.

Do you have what we are looking for?

• Completed, working towards, or willing to work towards The National Qualification in Independent Advocacy (Level 3 or new Level 4)
• Completed, working towards, or willing to work towards additional specialist units: IMCA, DoLS, IMHA, ICAA.
• Experience of working in one or more of the following specialist areas: learning disabilities; mental capacity; mental health; older people; physical disabilities; sensory impairment; substance misuse.
• A good understanding of advocacy practice and principles of empowerment and knowledge of relevant legislation
• Ability to respect and promote a person’s right to make informed choices and decisions without influence
• Ability to manage a complex caseload covering a wide range of subjects ensuring independence and clarity of decision making.
• Ability to support clients who may have a range of communication and other needs.
• Ability to collate information and write formal reports to a high professional standard.
• Ability to travel throughout the locality.

What will you receive?

You will receive the opportunity to make a real difference every day. This will be made possible due to our excellent career development opportunities including funded face to face training, and a range of online e-learning courses.

You will also receive:

• Salary of £21,703.54 to 23,906.01 pro rata  
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays  
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

Just a couple of final things,

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

Every year Age UK support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services.

We are expanding our National Information & Advice Line service to allow us to meet this demand and continue to provide excellent customer service. Our Contact Centre handles requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them.

We are seeking Customer Service Advisers to join a friendly and professional team and are able to offer full or part time opportunities with the following working patterns:-

Full time roles -
35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm.

Part time roles -
24 hours per week. Flexible working pattern, 4 x 6 hour shifts between the hours of 8am and 7pm
28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm
30 hours per week. Flexible working pattern, 5 x 6 hour shifts between the hours of 8am and 7pm

We are operational every day of the year, which results in advisers working, on average, one weekend every 6 weeks together with working, on average, 3 to 4 Bank Holidays during each year.

Due to the current Covid restrictions all posts are currently homebased, however once the restrictions are lifted these posts could be flexible between home and office working or permanent home working. You will require access to broadband and confidential space to work at home in order to carry out this role.

About you

* Ability to provide an exemplary 'First Port of Call' customer service
* A passion and understanding for the issues faced by older people.
* Previous experience of using CRM systems to process customer data.
* Good understanding of Word / Excel / Outlook
* Accurate data entry skills
* Confident / professional / outgoing telephone manner.
* Flexible attitude to hours of work.
* Ability to work as part of a team.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Please see the attached job description for a full list of duties and responsibilities.

These roles are normally based at our offices in Ashburton, but due to coronavirus all of our staff are currently working from home, and this is likely to continue while social distancing restrictions remain in place. Successful applicants will need to be comfortable working from home for the training period and likely beyond, depending on how the coronavirus situation develops.

Telephone interviews will take place on Thursday 18th March and Friday 19th March. Successful candidates will then be invited to participate in a written exercise and final interview on Friday, 26th March.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.