Project Development Coordinator Jobs

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

The package also includes:

· 8% employer pension contribution

· 25 days annual leave, plus bank holidays and additional leave during the Christmas week pro rata

· Season Ticket Loan

About Us

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice.

About the Role

Reporting directly to the Director of Global Mission, this focal coordinating role within our Global Mission Team (GMT) will ensure the effective functioning of the GMT by offering:

• Administrative support to the Director

• Team-wide Coordination

• Programme Support for cross-regional initiatives

Due to the coordinating nature of this role, the post holder will need to work in close collaboration with other members of the Global Mission Team as well as effectively liaise with members of the Communications, Engagement and Fundraising (CEF) team as well as the Finance and Operations (FO) team.

About You

You are a highly organised administrator with excellent team coordination skills. You are confident and creative and can offer the necessary operational, administrative and programme support that can see things through from conception to full implementation.

As a focal part of the team, you will have significant awareness and appreciation of team dynamics. You will demonstrate considerable cross-cultural awareness and are able to demonstrate both an aptitude for collaborative teamwork as well as the ability to work independently on your own initiative. It is expected that the postholder will have considerable experience of working in the church/charity sector and a fair understanding of contemporary global challenges.

This is an ideal opportunity for someone with a track record of strengthening team efficiency through meticulous attention to detail, aptitude for operational oversight and demonstrated project coordination experience to exercise their gifts within the context of a global Anglican mission agency. This role involves preparing reports for management and trustees including relevant paperwork.

How to apply

Please visit the Current Vacancies section on our website and complete the application form and equal opportunities form. Please send both completed forms to Renata Rust.

Closing Date: 24th May 2024 at 12 noon

Interview Dates: Week beginning 3rd June 2024

ABOUT RAHAB

Rahab Project UK is a small charity which is part of a wider global organisation that works towards seeing the lives of at risk and vulnerable women affected by prostitution and trafficking transformed. We support those who are sexually exploited with unconditional acceptance, compassion and dignity to rebuild their lives and achieve their own identity and freedom. We provide learning and development opportunities for women to engage in and offer a supportive and on-judgemental environment as they explore ways and takes steps forward in self-determining their futures.

We are a dedicated team of professionals, facilitating casework support, counselling, wellbeing and learning. As a Rahab team member you will play an essential role in developing and steering our continued growth, but more importantly you will be play a part in the transformative journeys of our beneficiaries and their recovery from exploitation and abuse.

Job title: Project Coordinator

Role type: Part-time (4 days/30 hrs per week) 

Salary: £34,000 - £37,000 Pro-rata (depending on experience) 

Contract type: Initial 1-year fixed term contract

Location: Rahab Sanctuary (London), some flexibility for hybrid working negotiable 

Reports to: Rahab Manager 

Overall Purpose: The Project Coordinator is responsible for overseeing the planning, execution, and monitoring of Rahab's projects. 
 

RESPONSIBILITIES AND DUTIES
 

Service delivery

• Ensure that all aspects of Rahab’s project activities are planned, organized and undertaken to fulfil their objectives within their required timelines.

• Develop, organize, and maintain project documentation, plans, reports, and other project-related documents to monitor and track overall progress, outputs and achievement of milestones.

• Identify, troubleshoot, and communicate project risks, delays and issues to the Project Manager and relevant stakeholders.

• Monitor project progress with team members and task as required. 

• Contribute to the development of funding applications in coordination with Rahab’s Fundraiser. 

• Support Rahab team with volunteer recruitment and training. 

• Undertake project tasks as required including supporting the team with outreach when necessary. 

• Provide administrative support such as minuting weekly team update meetings and setting up relevant meetings with external organisations. 

Data collection, record keeping, monitoring & reporting. 

• Maintain accurate data and records that capture and analyse information to (i) inform planning and delivery of casework support; (ii) monitor and evaluate wider project outcomes, (iii) to contribute data for future long-term evaluation of casework approach efficacy. 

• Produce accurate quarterly management reports. 

• Produce timely donor reports for funders within respective deadlines. 

• Facilitate a review of project progress for Rahab team at monthly update team meetings, to support project monitoring and tasking. 
   

Service development

Priority stakeholder relationships 

• Participate in and contribute to collaborative working arrangements, alongside Rahab Manager, in key stakeholder work - SI MARAC (Sex Industry Multi-Agency Risk Assessment Conference) - with Local Authority, Metropolitan Police and Voluntary and Community sector.

• Participation at monthly SI MARAC meetings, ensuring that the work of the group is effectively joined up with wider groups and meetings focussed on addressing risk and harm.

• Support Rahab’s Senior Caseworker where necessary to ensure SI MARAC outcomes are effectively linked up with Rahab's outreach activities, and work-with Rahab’s Project Manager to ensure team members are kept informed about SI MARAC developments. 

• Work with the team to identify and engage in new professional relationships with key organisations across different sectors, and maintain our existing networks of contacts, to (i) develop and expand Rahab’s activities and reach, and (ii) foster collaboration. 

• Represent Rahab in multi-agency working groups, meetings, and forums, sharing knowledge and learning, publicising services available and how to access support. 

Beneficiary co-production 

• Work with Manager to start developing a framework and mechanism for gathering feedback from beneficiaries to evaluate the support they are receiving. 

• Work with the team to identify opportunities for our beneficiaries’ active participation in the project in ways that are safe and empowering. 

Shared learning 

• Participate in team development and learning in relation to best practice interventions and our casework delivery for beneficiaries. 
   

Continued professional development 

• Maintain an up-to-date working knowledge of relevant legislation, regulations, guidance, and best practice. 

• Within budgetary constraints, attend training and other events to help maintain proficiency and build a network of support amongst peers. 
   

Variation clause 

Rahab reserves the right, following full and reasonable consultation with the post holder, to vary, add or alter the terms and conditions of employment. 
 

Flexibility clause 

To deliver services effectively a degree of flexibility is required, and the post holder may be required to perform work not specifically outlined above and/or outside of specified working hours. Overtime will not be paid; however, TOIL will be accrued for hours worked and staff supported to take that time. This post includes occasional evening work. 
 

WHO WE ARE LOOKING FOR

For us it is important that you are passionate and committed and that you care for individuals who want to step away from the sex industry or who require support after exploitation and abuse. It is also important that you bring a mature outlook and hold a non-judgmental perspective. The role does not expressly require frontline experience working with this group of beneficiaries, but it does require sensitivity, a sincere desire to learn, an understanding of the complex vulnerabilities that contribute to individuals arriving in these situations and a degree of knowledge of the intersections concerned. 
The role description is a useful guide but please don’t discount yourself if you feel you don’t meet all criteria exactly but believe you have the potential. Above all, we value those who work diligently, possess effective and healthy boundaries, and who are committed to seeing lives changed.   
We embrace diversity and are committed to inclusiveness and respect of all people, irrespective of individual circumstances, gender, sexual orientation, race, religion, beliefs, ability or age. We encourage people of all backgrounds to apply, including people of faith and non-faith. 
 

SUCCESS PROFILE FOR THE ROLE (Competencies) 

Skills and Experience[E] Essential, [D] Desirable 

• Experience working at coordinator level handling varied tasks and multiple priorities [E] 

• Experience working with at-risk and vulnerable individuals or experience working in an organisation with this group as its focus; or a sincere interest in learning and acquiring the skills and knowledge to support this group. [E] 

• Effective organisational skills, prioritising activities and using available resources to ensure tasks and projects are completed to budget and deadlines. [E] 

• An excellent problem solver - self-motivated and resourceful; exercises initiative and uses personal authority appropriately. [E] 

• Influencing skills and able to motivate and impact individuals and organizations and build collaborative and constructive relationships. [E] 

• Cross-cultural competency, able to relate to people from a wide variety of backgrounds with acceptance and cooperation [E] 

• Excellent spoken and written English language skills, able to effectively convey information to varying audiences. [E] 

• Knowledge of Microsoft 365 suite including SharePoint, Word, Excel and Outlook [E] 

• Experience of participating in and working collaboratively in multi-stakeholder activities, initiatives, or projects. [D] 

• Experience and or knowledge of working with UK police and local authority stakeholders [D] 

• Experience of working with Salesforce [D] 

• Knowledge of relevant legislation [D] 
   

Personal Qualities 

• Professional demeanour and attitude, conscientious and trustworthy, high personal integrity.

• Mature outlook; level-headed, open-minded and non-judgemental. 

• Takes personal responsibility for the quality and timeliness of work, proactively engaging with colleagues to achieve positive results. 

• Responds positively to change; adapts to find alternative ways and solutions in dynamic situations. 

• Effective and healthy boundaries; able to recognise limitations and voice needs. 

• Friendly and approachable; sincere and compassionate with sensitivity to the complex needs and vulnerabilities of beneficiaries. 

• A reliable and supportive team member who is inclusive and respectful. 

• Actively participates in achieving common goals; shares information and expertise; works together with others to solve problems; puts team success first. 

Leadership

• Commitment to the mission; a true ambassador for the ‘Rahab brand’ and ‘DNA’. 

• A lateral thinker; sees beyond the status quo and contributes new ideas and fresh insights. 

• Proactively seeks opportunities to advance the work; challenges appropriately to envision and empower.

Safeguarding 

We are committed to safeguarding of all beneficiaries, staff and volunteers and expect staff and volunteers to share in this commitment. We undertake enhanced disclosure checks (DBS) for all roles. 

About the PVRI
We’re a small charity with a global reach and an important purpose: to reduce the burden of pulmonary vascular disease.

PVD is a serious condition which can lead to heart damage and trigger symptoms like breathlessness, chest pain, fatigue, poor growth, fainting and light-headedness. It can reduce both quality of life and length of life, but it isn’t widely recognised, or well-understood.

We bring together an international network of professionals to improve clinical care, education and PVD research. The network comprises thousands of clinicians, scientists, academics and industry partners, supported by our small team in Bermondsey, London. Together we deliver conferences, e-learning, an academic journal, and we raise awareness of the condition.

Much of the work is done by international working groups, and we’re seeking a new Project Coordinator to provide administrative and project support to those groups.

About the role
The job involves co-ordinating and servicing meetings across different time zones, maintaining workgroup records, developing surveys, pulling together academic papers for publication, event planning, and project work.

We’re looking for someone with excellent organisational and administrative skills, strong interpersonal skills and the ability to write and adapt complex information to produce clear, accurate and accessible documents in English. You’ll need strong IT skills, and the ability to juggle competing demands with efficiency, tact and good humour. You can find details of all these activities on our website.

What we can offer
We offer a 35-hour working week and flexible working, a positive learning culture, international travel, and opportunities for you to learn and grow in your role. And for those who prefer hybrid working, we’re based in a vibrant, sociable office space close to London Bridge and Borough Market. You will need to be able to travel to London for the occasional meeting.

The PVRI celebrates diversity and we’re committed to equality and inclusion in our recruitment practices and in our ways of working.  If you’re excited about our mission, and can bring talent and enthusiasm to our cause, we’d love to hear from you.

How to apply
To apply for the role, please send us your CV and a supporting statement (max 850 words) outlining what you could bring to the role, and referencing the Person Specification. Please send these, together with the Equalities Monitoring Form to Katie Corris by 09:00 on Monday 13 May.
 

Registered charity number 1127115

Join a dynamic & pioneering team.

A brilliant opportunity has opened up for competent AV technicians to join our events team, providing technical expertise for events including Spring Harvest, and building client relationships as we seek to grow our portfolio.

You will be involved in planning meetings, providing technical advice, drafting proposals, prepping tech gear and delivering high quality tech solutions for events.You will demonstrate good administrative competency and an ability to build relationships in a professional and fast-paced environment.

Working primarily, though not exclusively in the Christian faith sector, Essential Event Management partner with many other organisations to deliver events and tours throughout the UK.  Our pioneering team have also brought digital transformation with online event platform solutions and the launch of a streaming service for Christian media content.   We are passionate about delivering excellence and customer satisfaction and we are now seeking to expand our team to help meet demand for our services. Running events brings people together who become an extended family, and this is one that we hope you will enjoy being a part of.

Here's what some of our team say about working for Essential Christian:

“There’s an incredible culture within Essential Christian which helps bring out your individual potential, refines your skills and enables you to grow on all levels, including spiritually.”

“The culture is to encourage high professional standards but also to value every individual and make sure they’re included and cared for.  The regular celebration of achievements, the interest in each person’s wellbeing, and the sense of family makes this a brilliant organisation to work for.”

For a full job description and information on how to apply visit our website.

Closing date for applications is Thursday 16 May 2024.

 Interviews will take place in Uckfield on Friday 24 May 2024.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

We are now recruiting for a new role in the Resources Team within the Crisis at Christmas Team to support with coordinating the material donations needed to set up and run Crisis at Christmas centres and services. Every year, Crisis at Christmas opens its doors to people who need our support, offering warmth, accommodation, healthcare, food, and specialist advice. This Christmas we worked with over 6,600 people facing homelessness through our day centres and hotels in London, and Crisis Skylight centres across Britain.

Title: Project Coordinator – Resources

Salary:              £35,969 per annum

Contract: Permanent

Hours:             35 hours per week. Core working hours are 9am – 5pm, Monday – Friday,  but due to the nature of the project some weekend and evening work may be required.

Location: London - Canning Town Warehouse, 3 days a week

About the role

As a Project Coordinator – Resources your role will involve building relationships with current and new corporate donors to ensure we can resource all the required material donations we need to run the Crisis at Christmas centres in London.  Gift in kind donations we require range from food and beverages to clothing, hairdressing equipment and minibuses. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running community donations.

About you

To be successful in this role you will have

• Experience of customer service and ability to deal with working with partner organisations and donors via phone and email in a professional and friendly manner.
• Strong organisational skills with an ability to manage multiple priorities 
• Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint, and SharePoint.
• Strong problem-solving skills and the adaptability to modify plans in response to unexpected complications. 
• Good communicator who considers their audience and can work efficiently as part of a team. 
• Strong attention to detail and ability to process data accurately. 

You may have experience running events or working on busy projects or have experience in a busy customer service or fundraising environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 5 May 2024 (at 23:59)

Interviews will be held on Tuesday 14 and Wednesday 15 May 2024

This role is an exciting opportunity to help support the mission of the charity through a programme of income-generating corporate cooking teambuilding challenges. We have been running these successfully for several years and are now looking to replicate the model outside London, starting with a pilot in central Birmingham.

You will facilitate and run our Food Invention Challenges in a kitchen facility in central Birmingham, collaborating with corporate teams, local stakeholders and the venue.

We are seeking a people-oriented person with great communication skills, who is looking for a flexible role that has the potential to grow. If you have a love of food, strong organisational skills and enjoy creating fun and engaging teambuilding sessions, then this is the role for you!

Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) pro rata based on FTE/working hours. Plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on 7th May 2024.

Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Interviews scheduled for:  week commencing 13th May 2024

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.

Job Purpose

This role sits within our new Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.

This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service.

The Men’s Minds Project Coordinator will work closely with the members in shaping the service and ensuring voices of men in Hounslow are heard and acted upon. This service will be staffed with 1 part-time (25hrs per week) Project Coordinator and a pool of peer led volunteers. The Project Coordinator will be responsible for overseeing the volunteers.

Due to the nature of service, male applicants are strongly encouraged to apply.

The Role

The role of the Men’s Minds Project Coordinator is to arrange and coordinate a range of psychoeducation, and peer-led workshops which will be delivered weekly. With the addition of attending various community and stakeholder events to deliver the outreach strand of the service.

The role will require hybrid and flexible working: onsite for all the peer/psychoeducation sessions but the with expectation to be attending various community events and services to promote the service.

Key Responsibilities

For full list of responsibilities, see attached job description below.

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Listening to clients and encouraging positive steps towards self-management of wellbeing and recovery
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative and management support to the team
• Create and maintain good working relationships with partner agencies
• Provide and manage resources for clients and staff

Person Specification

For full person specification, see attached job description below.

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress
• Experience of raising awareness and participation in outreach events
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Minimum 1 year of project coordination/management
• Experience of facilitating workshops/group sessions
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours, during the day and on weekends

Befriending Scheme Coordinator

Part-time, 21 hours per week

£13,152 per annum (£21,921 FTE)

We have an exciting part time opportunity to join our Befriending Service which aims to ease loneliness and isolation of older people across Dacorum.

You will be responsible for coordinating our volunteers who either provide companionship through home visits or friendly telephone chats. You will also help to promote volunteering throughout Dacorum.

This rewarding position offers flexibility and autonomy in the way that you work.

It requires someone with excellent communication and organisation skills.

As you will be required to travel throughout the Dacorum area, a full driving licence with daily use of a car is essential.

Main purpose of Role

The purpose of the role is to coordinate the Befriending Service by carefully matching volunteers to visit an older lonely, isolated person in their own home to provide friendship and company.

Key Responsibilities

• Receive and record referrals for the befriending scheme from a variety of health and social care professionals, voluntary organisations, or family and friends
• Make contact with potential clients by undertaking initial telephone assessments and carrying out initial assessment visits, taking time to understand the needs of the clients and to assess suitability for the befriending scheme
• Actively recruit volunteers for both the visiting service. This will include interviewing potential volunteers and completion of DBS and references checks
• Provide individual inductions for all new volunteers recruited within the locality, ensuring that volunteers are appropriately trained to carry out their befriending role
• Carefully match volunteers with a client to ensure compatibility, and personally introduce visiting volunteers to clients
• Maintain regular contact with volunteers and clients to offer ongoing support and advice
• Manage and organise own administration work, ensuring that it is accurate and meets quality targets
• Complete and record monitoring forms
• Respect the confidentiality and dignity of clients and their rights to make their own decision
• Promote volunteering throughout the district by using a variety of media, attending public events and generally raising the profile of Age UK Hertfordshire
• Maintain the database, keeping up to date and accurate records
• Attend all training and meetings as requested by the Service Manager
• Work within AUKH policies and procedures and keep up to date with legislation for volunteer based projects.

In order to be successful you must be able to demonstrate the following skills and experience:

Essential

• Proven IT skills including MS Office and Outlook to an intermediate level as well as database management experience
• Excellent communication skills, both written and verbal together with the ability to tailor your communication style to your audience
• The ability to work both as part of a team as well as independently
• Excellent organisational skills where you are able to priorities tasks in order to meet deadlines and/or expectations
• A positive, helpful, conscientious work ethic
• Full UK driving licence and own car
• The ability to be flexible in working hours from time to time

Desirable

• Experience of dealing with either volunteers and /or the elderly/vulnerable. This could have been gained from a previous role or a personal situation
• Experience of when you have had to assess clients needs in a sensitive manner
• Knowledge of the local area

We offer

Training and development, travel expenses and a contributory pension scheme

TO APPLY

Submit your CV and a covering letter telling us how you meet the requirements of the role by the closing date of noon, Monday 13May 2024.

Interviews are scheduled to be held on Thursday 16 May and/or Friday 17 May 2024.

Take a look at Age UK Hertfordshire's website Work For Us for further information

Learning and Development Coordinator

Provide technical support and quality assurance to RedR UK Programmes Team, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. 

Fixed-Term One-Year Contract 

Responsible to: Associate Director of Programmes 

Location: London, UK or Amman, Jordan 

Salary: 3.1(GBP 33165) in London; 3.1(JOD 20,300) in Jordan 

This position works closely with the members of the Learning and Development Team, as well as working in a support role with members of the Programmes Team to deliver quality learning and development programming. The Learning and Development Coordinator also works in partnership with external partners, including members of RedR’s Associate Trainer network, as well as other RedR organisations, partners and clients. 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. 

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.

ABOUT THIS ROLE 

The Learning and Development Coordinator is an essential role within the Learning and Development Team and the Programmes Team more generally. The staff will closely work and coordinate with other members of the L&D Team as well as Programme Managers, Coordinators and Officers, Associate Trainers and Consultants, etc. The L&D Coordinator designs and adapts RedR UK training materials as well as providing technical L&D support and quality assurance to the broader Programmes Team. In particular, this role will focus on building and strengthening RedR UK’s self-paced eLearning offerings. 

JOB DESCRIPTION

Main Duties, Responsibilities and Accountabilities 

Ensure that the quality of our L&D services and material is maintained, improved and expanded: 

• Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning 
• Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible
• Contribute to the update and maintenance of RedR UK’s e-learning and open-source learning platforms
• Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports
• Contribute to the development or updating of RedR UK’s L&D and eLearning strategies 

Support the delivery of RedR UK's demand-led services to a consistently high standard: 

• Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F, online facilitated and eLearning), particularly in connection with RedR UK’s self-paced eLearning offerings 
• Coordinate with the L&D team on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services 
• Where appropriate, design and/or deliver learning/training services directly to the participants 
• Where appropriate and agreed by line manager, lead the execution of selected projects, especially L&D projects 
• Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities 

Support Network of Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services: 

• Support the capacity building of ATs in L&D and technical Quality Assurance related matters, including introduction to RedR UK training methodologies, innovative training techniques, new training tools, etc. 
• Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs) into the trainer pool and/or on specific projects as required 
• Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs 

Ensure that RedR UK services meet the needs of the sector and work to expand our reach: 

• Keep up to date with developments in learning with a focus on eLearning technologies and platforms, as well as other training methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly 
• Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation 
• Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme 
• Represent RedR UK at selected external events and forums, as appropriate 
• Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System 

Additional responsibilities: 

• All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability 
• Manage special or project budgets as required and agreed with the Line Manager 
• Undertake other tasks as reasonably requested by the Line Manager 

PERSON SPECIFICATIONS 

Essential 

• Experience in design of self-paced and blended eLearning programmes, including experience with Articulate Rise, Articulate Storyline, Vyond and other animation/design platforms including a strong understanding of accessibility requirements 
• Experience managing Learning Management Systems, especially Moodle 
• Experience and understanding of learning and development approaches, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and online facilitated events and revising/adapting training material
• Experience assessing learning, familiarity with the Kirkpatrick Model, and experience tracking, evaluating and reporting on learning data 
• Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills 
• Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard 
• Good workload management skills and ability to use initiative to solve problems 
• Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks 
• Excellent oral and written English language skills 

Desirable 

• Certificate in learning technologies, ICT, instructional design, or similar 
• Qualification in Humanitarian Action, Disaster Management, Development Studies or similar 
• Fluency in French, Arabic, Portuguese or Spanish 
• Ability to deliver trainings in a language other than English 
• Experience developing or administering an LMS 
• Experience of working with academic institutions on the assessment of learning 
• Experience in graphic design, video editing, audio editing 

Make it happen: apply now 

To apply for this role, based in either our London or Amman offices, please send your completed CV and one-page cover letter.

Reporting directly to the Head of Programmes & Funding, you will play a pivotal role in planning, developing, and submitting trust proposals aligned with our organisational strategy and values. You'll build lasting relationships with trusts and foundations through effective communication, ensuring our funding needs are clearly communicated. Additionally, you'll support learning, monitoring, and evaluation activities across all our overseas programmes, translating impactful data into valuable insights for our wider fundraising and communications team.

Key Responsibilities:

• Identify and research funding opportunities, managing a pipeline of trust and foundation opportunities.

• Collaborate closely with the Programmes team and project delivery partners to develop compelling project proposals.

• Manage grant applications from submission to decision and provide appropriate reporting, ensuring high standards and alignment with our brand identity.

• Evaluate the effectiveness of each application, driving continuous improvement in trust fundraising efforts.

• Steward the donor portfolio effectively, maintaining strong relationships.

• Contribute to resources supporting various fundraising efforts, such as cases for support and budgets.

• Gather and analyse monitoring and evaluation data to report Frank Water's impact.

What We're Looking For:

An enthusiastic team player with a track record in successful trust & foundation fundraising, coupled with strong communication and relationship management skills. You should have experience translating complex ideas into compelling proposals, along with the ability to analyse data and draw out trends. Experience in international development or a demonstrable interest in global issues is desirable.

Why You Should Join Us:

• Make a meaningful impact on global water issues.

• Supportive and collaborative work environment.

• Join an ambitious,  dynamic, passionate team dedicated to positive change.

• Opportunities for professional development and growth.

• Competitive salary and benefits package.

• Flexible and remote working arrangements 

• Travel opportunities within the UK and occasionally overseas.

This role will work closely with the Head of Support Services supporting our volunteers and wider community through a range of services and events. 

You’ll work with our incredible volunteers to support others living with conditions and raise awareness and understanding of our work.  You will recruit and support people to engage in volunteering in the way that best suits them.

Alongside this you will undertake administrative work to ensure the smooth running of Support Services, and deliver our flagship in person events. 

You will report directly to the CEO and work closely day to day with the Head of Support Services. It’s an exciting role which offers the opportunity to develop a broad range of skills in a supportive, can-do, values led organization.

Role Description

Volunteers

o Working with the CEO and Head of Support Services develop and deliver the Volunteering Strategy for the organisation.

o Work to significantly increase the inclusivity of volunteers and the work done by volunteers.

o Oversee the recruitment of volunteers and ensure appropriate induction in collaboration with relevant staff.

o Deliver mandatory initial and ongoing training for volunteers.

o Working with colleagues, produce and keep up-to-date policies, processes and forms, ensuring volunteers understand and use these resources.

o Provide day-to-day support to volunteers, working closely with the Head of Support Services.

o Manage all volunteer programme communications in collaboration with the Communications Officer including: ebulletins, website, social media and print materials.

o Collect and process feedback and statistics and compile reports on satisfaction and effectiveness as required.

o Provide specific support for volunteering roles including;

Helpline and Telephone Buddies

o Support the transition of the helpline to a new scheme such as our telephone buddy scheme

o Support and review the telephone buddy scheme

o In conjunction with the Head of Support Services, support the implementation and ongoing management of a new Facebook support group

o Collate statistics on helpline calls and report on this monthly.

Local Support Groups

o Support the establishment of online condition specific and new regional groups.

o Undertake visits to Local Support Groups as appropriate.

o Working with the Finance and Operations Manager support the groups to use funds they have raised.

Other Volunteers

o Support Office volunteers in their day to day work, being the first point of contact and allocating tasks.

o Working with the Head of Support Services contribute to the development of the Lived Experience Committee.

o Working with the Head of Fundraising support and engage Ambassador and Fundraising volunteers.

Support Service Coordination

o Ensure the CRM system is up to date with all Support Services information.

o Ensure all statistics relating to Support Services are up to date.

o Ensure Support Services’ phone systems and booked calls are effectively and efficiently set up.

o Ensure accurate record of all research and surveys we are asked to engage in and follow up on outcomes of that research.

o Undertake any small administrative duties as required.

o Where required, provide support in managing the helpline emails.

Support Services Events

o Lead on the development and delivery of three one day conference style events annually.  These will be held throughout the UK and will offer panel discussions and networking for our community. 

o In partnership with the wider team, occasionally represent The Foundation by running information stands, coordinating volunteers and preparing information for external events such as industry conferences.

o Where appropriate attend and present at external meetings.

o Support the management and delivery of the portfolio of online and in person events delivered by the Pituitary Foundation in conjunction with the wider team.

Do you want to work for a dynamic, creative, fast-paced charity?

At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.

The role

This role will provide executive support to the CEO and Action Together’s Board as well as project managing internal business priorities.

The ideal candidate

We’re looking for someone with outstanding organisational skills and excellent attention to detail  who is able to manage multiple priorities, can produce written work to a high standard and is also able to proactively identify issues, implement solutions and get things done.

Salary: £35,745-£38,223 per annum

NJC Grade:PO1 SP 27-30

Hours: 36 hours per week (Monday to Friday, occasional evening and weekend work may be required)

Length of contract: 12 months fixed term

Location: Hybrid working – work from home and at one of our office bases (Oldham, Rochdale or Tameside)

The closing date for applications is 9:00am on 02 May 2024.

Interviews will be held on 08 May 2024 and will include  a panel interview and task.`

JOB DESCRIPTION

As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.

GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.

In this post you will :

• To supervise the retention calling project staff
• To support with escalations for students experiencing difficulties
• To spot trends in student issues and assist with reporting

We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.

You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.

This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.

Duties and Key Responsibilities

This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.

Delivery of Outreach

• Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
• Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
• Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
• Support other retention and wellbeing initiatives throughout the year

Supervision

• Support with training and development of student-staff team
• Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
• Undertake 1-1’s with student staff, identifying additional support

Signposting & Monitoring

• Keep accurate records of all calls and student outreach in line with provided data tools
• Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
• Closely monitor for any safety or safeguarding concerns from students, and support with escalations
• Support with the analysis of issues and regular reporting as directed

Personal Learning and Responsibility

• Undertake all training and development as required within the role
• Take responsibility for personal learning and development

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote liberation, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private, or sensitive
• information about individual organisations and/ or clients or staff and Project data.
• Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

PERSONAL SPECIFICATION

Experience

• Relevant experience working in a customer or support service-aligned role
• Experience of time management
• Experience of working well within a team to achieve targets
• Experience drafting reports with an eye for detail.

Knowledge

• Clear communication skills, particularly over the phone and by e-mail
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
• Sensitivity and understanding for others, utilising active listening skills
• IT skills at a level that supports logging of data, email, internet, and database.
• Time management and organisational skills.
• Ability to engage with new people and build rapport quickly.
• Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
• Ability to stay focused and efficient in the face of changing priorities.

Education/Training

• No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required

Essential Personal Attributes and other requirements

• A role model who promotes high standards of ethics, integrity and honesty.
• Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
• Works well in a team with a flexible approach to work.
• An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU

Visa Requirement

Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.