Property support administrator jobs
We're looking for an organised, confident and resilient Senior Contact Centre Officer to join our Costumer Service Team located at our Head Office in Islington.
£28,500.00 - £29,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly.
* Support the Customer Contact Centre Service Lead in creating a "first time resolution" team culture when handling enquiries, requests and complaints; linking customers with relevant departments, duty staff and undertaking the necessary administration and monitoring.
* First time resolution of informal complaints and transfer formal complaints relating to reactive repairs in accordance with Look Ahead's policy and procedure to the Senior Complaints and Feedback Officer
* To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process.
* Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
* Ensure repairs and voids process are updated on CX housing management system at each stage accurately and efficiently.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Approachable and open behaviour. Works as part of a group or team.
* A strong approach and commitment to providing an excellent customer service.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication, remaining tactful and diplomatic when dealing with difficult situations, able to maintain confidentiality.
What you'll bring:
Essential:
* Supervisory experience including inducting and training other team members.
* Ability to manage and support others with complex cases and enquiries.
* Natural problem solver and self-motivated.
* Understanding of resource management including forward planning, business continuity and rota management
Desirable:
* Knowledge of the housing / repairs and maintenance sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds
Pleasee full job decription on our Website
Greater Together Manchester (GTM) is launching an exciting and innovative pilot to support newly recognised refugees across Greater Manchester — and we’re looking for a committed, compassionate and highly organised Project Coordinator to lead it.
About Greater Together Manchester
We are driven by a vision of a Greater Manchester and Rossendale where people and communities flourish, have hope, and enjoy life in all its fullness.
Rooted in compassion and justice, we work alongside communities to tackle poverty, inequality and disadvantage, amplifying the voices of those with lived experience to create meaningful, lasting change.
Our values: Community • Compassion • Hope • Justice • Inclusion
About the Refugee Lodgings Programme
This new pilot programme will provide safe, supportive lodgings for newly recognised refugees. You will spearhead the development of this project: building partnerships, recruiting and supporting landlords, ensuring refugees receive wrap-around support, and establishing the model for long-term expansion.
This is a unique chance to shape a programme from the ground up and to make a tangible difference in people’s lives.
What You’ll Do
Lead & Coordinate the Pilot
- Plan, deliver and monitor the 6-month pilot programme.
- Develop referral pathways, matching protocols, KPIs and reporting tools.
- Produce evaluation reports to shape future funding and growth.
Build Strong Partnerships
- Work closely with local authorities, VCFSE partners, housing organisations, GMCA, Mustard Tree, Boaz Trust and community groups.
- Convene a Steering Group, including people with lived experience.
- Represent the programme at networks, forums and events.
Recruit & Support Landlords
- Deliver a recruitment campaign and vetting process.
- Coordinate checks, training, inductions and ongoing support.
- Ensure safe, high-quality accommodation provision.
Support Refugees
- Oversee transparent referral and eligibility processes.
- Work closely with GTM Support Workers to ensure wrap-around welfare, housing and integration support.
- Support refugees into social activities, education, training and employment.
- Assist seamless transitions from lodgings into longer-term housing.
Ensure Quality, Safety & Learning
- Lead safeguarding, risk management and health & safety processes.
- Promote trauma-informed, culturally sensitive practice.
- Gather feedback and track outcomes to continually improve the programme.
About You
We’re looking for someone who is organised, compassionate, adaptable and committed to social justice.
You’ll bring many of the following:
Essential Experience & Skills
- Proven experience in project coordination or management in the voluntary, housing, refugee or homelessness sectors.
- Strong partnership-building and stakeholder engagement skills.
- Experience of safeguarding and risk management with vulnerable adults.
- Experience supporting volunteers, landlords or similar roles.
- Case management experience with refugees, migrants or people experiencing homelessness.
- Strong organisational, administrative and communication skills.
- Experience with monitoring, evaluation and report writing.
- Awareness of the challenges facing refugees and asylum seekers.
- A commitment to equality, diversity and inclusion.
Desirable
- Ability to speak a community language (Arabic, Farsi, Pashto, Tigrinya, etc.)
- Understanding of UK housing systems and trauma-informed practice.
- Driving licence and access to a vehicle (required for the role).
Above all, you’ll be someone who is positive, resourceful, proactive, flexible, and passionate about supporting refugees to rebuild their lives.
HOW TO APPLY
Please submit your CV and a covering letter explaining how you meet the job description and person specification via the CharityJob portal.
Deadline: Friday 12th December 2025
Interviews: Tuesday 16th December 2025
Please make sure you download the Job Pack and read the full Job Description and Person Specification. Please ensure you mention in your cover letter how you meet the criteria on the person specification.
Transforming lives and communities across Greater Manchester
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The client requests no contact from agencies or media sales.
CPAG is seeking an AI Coordinator for a two-year fixed term to support our work in the responsible use of AI. In this role, you will lead on planning, delivering, and monitoring AI projects in collaboration with our partner organisations. This work involves the ongoing protection of CPAG's intellectual property and reputation as a sector leader. You’ll carry out regular evaluation of each project and regularly update stakeholders with performance metrics, user feedback, and impact assessments.
This new role also involves developing training materials and delivering sessions to upskill CPAG staff in AI technologies, with tailored materials for the needs of different teams. You will ‘own’ and maintain the relevant internal policy documents and processes for AI use and will oversee the use and optimisation of AI tools across the organisation. Alongside colleagues, you’ll manage risk and compliance (including legal and ethical standards) to ensure responsible AI adoption that is fully compatible with CPAG’s mission. You’ll monitor developments in AI, assessing new products for risk and opportunity, and share lessons learned across the charity.
We’re looking for someone with strong project coordination skills, experience of managing multiple stakeholders, and a keen interest in and experience of AI and emerging technologies.
This is an exciting opportunity to shape CPAG’s AI work, helping the organisation innovate and support the sector responsibly while building practical AI capability across teams.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
For more information about this post and to apply, download the AI Coordinator job pack.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.
Closing date for applications: Monday 1st December 2025 (midnight)
Interviews will be held on: Wednesday 10 December 2025
Child Poverty Action Group works to prevent and end child poverty – for good.
This is an exciting opportunity for a creative, learning-focused Digital Learning Content Developer to join the expanding Learning Team at The Royal College of Radiologists (RCR).
You’ll play a key role in designing and delivering high-quality digital learning resources for radiologists and clinical oncologists worldwide. Working closely with passionate colleagues and subject matter experts, you’ll help build a world-class digital learning library that supports doctors at every stage of their careers ultimately making a real impact on professional development and patient care.
What you’ll do:
- Develop and build interactive e-learning courses using tools like Articulate Storyline, Rise 360, and Adobe Creative Suite.
- Create engaging visual assets: animations, infographics, videos that bring learning to life.
- Collaborate with Learning Designers and SMEs to ensure content is innovative, accessible, and user centred.
- Champion best practice in digital learning, keeping up to date with industry trends and new eLearning innovations, sharing recommendations.
What we’re looking for:
- Experience creating interactive digital learning resources and applying learning design principles.
- Proficiency in e-learning tools and visual design software (Articulate, Adobe Creative Suite).
- Strong communication skills and the ability to manage multiple projects effectively.
- A passion for innovation, technology, and effective learning design.
- Knowledge of the application of relevant legislation including data protection, accessibility and copyright.
Join us at the RCR to be part of a team that values creativity, collaboration, and continuous improvement. You’ll have the chance to make a meaningful contributions to ultimately help doctors deliver the best possible care to patients.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Legacy Officer
These are exciting times for the Charity, and we now have an excellent opportunity for a proactive and customer-focused Legacy Officer to join the busy Legacy Administration Team.
Position: Legacy Officer
Location: Devon/Hybrid (onsite attendance currently anticipated to be 2-3 days per week)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday.
Salary: £35,373 per annum
Contract: Permanent contract starting as soon as possible
Closing Date: Sunday 21 December 2025. However, we reserve the right to close this role early if a suitable candidate is found.
Interview Date: Sidmouth centre on the 15th & 16th January 2026.
About the Role
As Legacy Officer, you will manage a proportional share of legacy cases, predominantly comprising residuary, life interest, discretionary and specific legacies, including a small proportion of those which are contentious and identifying and resolving complex case issues.
Depending on experience and any complexities and associated risk to the Charity, you will have autonomy to make decisions daily; including financial decisions associated with estate assets which include properties and investments (which are typically hundreds of thousands and on occasion millions of pounds), enhancing the Sanctuary’s reputation as a good recipient of legacies by building good relationships with professionals, Lay Executors, as well as friends and family involved in each administration. You will be supervised on more complex cases and high value legacies, to progress personal development.
About You
You will have a relevant qualification recognised by the Legacy profession; ILM Certificate in Charity Legacy Administration (CiCLA) or equivalent (STEP or ILEX) and/or significant previous experience of working in legacy administration at an equivalent level and a substantial knowledge of legacy or probate administration.
Ideally you will be proficient in the use of FirstClass 4 and commensurate knowledge of MS Office including Excel and have up to date knowledge of charity law (as it applies to charity legacies), taxes applicable to estates and probate/trust law and processes and data protection relating to charity administration.
As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.
Benefits include:
- Competitive pension.
- Life assurance
- Healthshield.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Junior Legacy Officer, Senior Legacy Officer, Legacy Case Officer, Legacy Administration Officer, Legacy Giving Officer, In Memory, Legacy and In Memory Officer, Legacy and In Memory Giving Officer, Gifts in Wills, Trusts and Legacies, Probate. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.
At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are looking for a Housing Night Worker to join our team across both Lansworth House and Gareth Stacey House. In this role, you will help ensure the safety, security, and wellbeing of our residents, providing a friendly welcome, offering light support, managing challenging situations calmly, and keeping essential administration and housekeeping running smoothly.
Oursupport 35 young people at risk of homelessness, operating 24/7 across these two sites. With a mix of high and medium support levels, our services give young people aged 16–25 a safe, encouraging environment where they can grow in confidence, develop life skills, and take steps toward independence.
This is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people thrive.
We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Hove, the service has strong links with and contributes to the local community.
Main areas of responsibilities are:
Safety and security
- Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming
- Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
- Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
- Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team
Engagement with residents
- Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
- Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
- Proactively promote the services on offer and ensure residents are encouraged to engage with those services
- Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations
Administration and housekeeping
- Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
- Completing health and safety/compliance checks, and recording estate inspectors and room checks
- Adding maintenance requests to our property services system
General
- Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and knowledge
- Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
- Basic understanding of the support needs of young people and/or adults at risks
- Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
- Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)
Skills and abilities
- Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
- Good interpersonal skills and ability to build and maintain strong relationships
- Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
- IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
CLOSING DATE: Sunday 7 December 2025 at midnight.
TO APPLY: Please scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.
We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
Our mission is to help children and young people have a fair chance to be who they want to be.

Estates Manager
Salary: Band 7 - £46,104 to £58,724
Contract Type: Permanent
Hours of work: 37.5 hours per week (with flexibility required and overtime if needed)
About the job role
We have an exciting opportunity for an Estates Manager in our Estates team, working with a range of stakeholders and people who use our services. We are looking for an outstanding individual who has experience in the day-to-day management of our buildings and infrastructure and an ability to manage a dynamic and proactive, forward-looking maintenance environment, including reactive maintenance, water safety, fire safety, and statutory testing. and practical knowledge of CAFM systems and Microsoft systems.
You will also lead on health and safety, ensuring robust compliance, risk management, and safe systems of work across all estate and contractor activities.
About you
You will need:
- Strong technical knowledge of building services, maintenance, and statutory compliance.
- Proven experience managing contractors and planned maintenance programmes in a healthcare or similar environment.
- Confidence using digital systems, including CAFM, Microsoft 365, and data reporting tools.
- Excellent communication and leadership skills to coordinate staff and engage clinical teams.
- A sound understanding of health and safety legislation and the ability to promote a positive safety culture.
- An understanding of hospice care or other healthcare or not-for-profit environments
Where will you work
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity, and as such, it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.
We provide high-quality specialist palliative care for patients with life-limiting illness across East London and the City. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
For further information, and to apply please visit our website.
Closing date: 25 November 2025.
Interviews: 4 December 2025.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are delighted to introduce an exciting new role at our hospice — Philanthropy Fundraiser — a pivotal position designed to help shape the future of our fundraising strategy and deepen our impact in the community.
As our Philanthropy Fundraiser, you will play a key role in cultivating and stewarding relationships with Major Donors, Trusts, and Grant-making bodies. Your work will directly contribute to securing high-value gifts and long-term partnerships that enable us to continue delivering exceptional care and support to those who need us most in our Warrington community.
What You’ll Be Doing:
- Leading on the development of compelling, high-quality funding applications for services, income generation, and capital appeals.
- Building and nurturing meaningful relationships with donors, trusts, and grant-makers.
- Collaborating closely with the Senior Management Team and department leads to gain deep insight into our services and ensure donors receive an outstanding experience.
- Championing our mission and values to inspire philanthropic support and long-term engagement.
What We’re Looking For:
- A passionate and strategic fundraiser with experience in securing major gifts or trust and grant funding.
- Excellent communication and relationship-building skills.
- A proactive, collaborative approach and a genuine commitment to making a difference.
This is a unique opportunity to shape a new role and make a lasting impact. If you’re ready to bring your expertise and energy to a cause that truly matters, we’d love to hear from you.
Apply now and be part of something extraordinary.
Support those with life-limiting illness and their loved ones to live well and die with dignity in their chosen place


The client requests no contact from agencies or media sales.
The Head of Operations at the Donmar Warehouse is a critical role working in collaboration with all Donmar departments, contractors and freelance staff to ensure the smooth, safe and efficient running of all operational, facilities and Health and Safety processes.
The role will manage the Facilities & Operations Coordinator and between the two posts ensure adequate coverage is in place across the required hours on a shift basis. The role requires coordination, communication and direction to external parties such as security, maintenance and suppliers to ensure all needs of the organisation are met, including some availability out of hours by phone and email for the most part, with time off in lieu given.
The Donmar Warehouse sites, where this role operates, comprise the theatre, offices, a residential flat and include kitchens, bathrooms, plant rooms, etc.
TERMS
Permanent, Full Time
Salary: £42,000 per annum
Working hours:
Shift based working pattern to ensure cover across Monday to Friday 8:30am-7pm with line report. On call and out of hours work as detailed in the job pack.
Key Dates
Applications Close at 10am on Monday 1 December
Late submissions will not be accepted.
Round One Interviews: week commencing 8 December
Round Two Interviews: week commencing 15 December
Handover Days: early to mid January 2026
We believe that representation matters; diversity of identity, of perspective and of lived experience enriches our work and our lives. We recognise that the Donmar and the wider theatre industry is not representative of contemporary society in terms of workforce, artists and audience. We particularly encourage applications from those who are currently under-represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.
Duties and Responsibilities
Building Management
- Managing a shift-based work pattern between yourself and the Facilities Coordinator to provide minimum x1 on-site coverage between 8.30am - 7pm Monday - Friday (excluding public holidays).
Stakeholder Management
- Liaising with a variety of contractors, freelancers and internal staff to ensure all planned and unplanned maintenance is delivered to high standard and in a timely fashion.
Health & Safety, Security and Training
- Work closely with the Director of Technical and Production and external consultants/contractors to ensure the Health & Safety and Security compliance requirements of both buildings are met, including leading regular audits and inspections and carrying out/organising improvements across departments.
Project and Systems Management
- Being the first point of contact for all departments in the company on any issues that might arise with facilities or IT.
More information and the full list of duties and responsibilities is available on our Careers Page.
Person Specification
Essential
- Substantial experience in a management-related role, demonstrating evidence-based decision making and professional learnings. This role may suit someone with a background in Stage Management, Technical Management or Front of House Management.
- Understanding of theatre operations, processes, and roles — or experience working within a similar creative live performance environment.
- Experience in line management.
- Experience in managing external suppliers, contractors or freelancers.
- Experience writing, reviewing and managing process-related documentation, risk assessments and other pertinent documents.
- Experience of supporting the delivery of organisational strategy, through clear and effective planning and reporting.
- Experience of managing aspects of Health & Safety in a professional environment and an understanding of related legislation.
- Computer-literate, with the ability to learn and provide basic coaching on new IT systems and software, making the most of their capabilities.
- Ability to contribute to building, and effectively managing an operational budget.
- Excellent communication skills across all mediums (in person, phone, email and paperwork).
- Exceptional organisational skills; able to prioritise effectively, work under pressure, and adapt to new situations.
- Practical problem solver with a can-do attitude and keen attention to detail.
- Calm and level-headed, especially when faced with business-critical challenges. Prioritising, organising & communicating solutions to relevant parties in a timely manner.
- Proactive collaborator, communicator and negotiator. Able to build strong working relationships both internally and externally in order to anticipate and meet needs and challenges ahead of time.
- Ability to prioritise an ever-shifting workload with positivity, flexibility, tact and diplomacy to ensure both buildings run smoothly and safely even when new challenges appear.
Desirable
- IOSH qualification.
- Experience of managing Health & Safety in a professional technical, live-performance environment.
- Experience of planning and managing training and professional development.
- A functional understanding of IT systems and basic networking.
- Basic understanding of Health and Safety legislation related to the theatre industry. In particular COSHH, PUWER, CDM (2015), HSWA (1974).
- Knowledge and experience of the Theatre Green Book 2.0.
- Experience writing, reviewing and managing Operational and H&S policies.
Benefits
Holiday
Enhanced holiday scheme with 25 days a year (rising a day per year, up to 30 days) excluding Bank Holidays.
Annual Birthday leave.
Benefits (post-probation and dependant on length of service)
6% employer pension contribution as part of the Donmar’s stakeholder pension scheme.
Enhanced maternity, paternity, and shared parental leave
Lifestyle
Season ticket loan (travel)
Subsidised local gym membership
£25 towards annual eye tests
Employee welfare programme
Cycle to work bike loan scheme
Discount at Donmar bar on food and drinks
Complimentary tickets to attend Donmar performances
Professional Development
All staff training and professional development programme
The client requests no contact from agencies or media sales.
Job Title: Project Manager – Investment
Department: Investment
Grade: Manager - Core
Employment Type: Full-time
Salary: £48,000 - £53,000
Contract: Permanent
Location: Hybrid - London, EC1Y and homeworking
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities.
The opportunity:
We are looking for an enthusiastic individual with proven project management experience who is keen to develop their experience in the social investment sector as part of a mission-driven Investment Group.
The role is key in supporting the delivery of our investment activity, including the project management of our annual investment performance cycle, investment governance and enabling the effective delivering of our investments from start to finish with our property, venture and lending teams.
This is a varied role that requires a logical and thoughtful approach to ensure the management of multiple work streams with rigour, purpose and pace in a professional manner. We celebrate innovation and this role would suit someone who is client-centric and excited by making systems work well, proactively suggesting recommendations for adaption and improvement.
We are deeply committed to learning and development, offering a unique environment to accelerate your growth through on-the-job experience, tailored in-house and external training, and observing our investment committee. This role may be suitable for someone who wants to move into and learn about social impact investing in a supportive organisation.
What you will do:
Effective project management of core investment requirements throughout the end-to-end investment lifecycle, optimising the use of technology, including:
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Developing our project management systems and tools for the annual calendar of investment activities and the lifecycle of all investments that can be used by all team members. This will be developed and delivered in collaboration with stakeholders across BSC to manage the expected increased volume of portfolio tasks and checks.
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Working with the Director – Portfolio to project manage the effective updating of the pipeline with our property, lending and venture teams.
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Optimising technology, ensure key portfolio requirements are met across all investments such as checklists and follow-up actions.
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Optimising technology, ensure effective project management of amendments to portfolio investments.
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Project manage key change processes across priority areas of impact investing practice and process development.
Effective delivery of investment governance:
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Project manage the effective delivery of the Investment and Performance Committee and executive review meetings of investments including the meeting agenda, member attendance and action log.
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Supervise the Investment Project Officer to deliver Committee packs to a high quality.
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Working with Director – Portfolio, ensure we maintain an up-to-date status of key investments including the pipeline and underperformance watchlists.
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Project manage the annual investment performance cycle working with key stakeholders across BSC, including financial performance meetings in December and impact and systems change meetings in June.
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Project manage the Portfolio Progress Meetings with our fund managers with admin support from the Investment Project Officer, including finalising minutes, lessons learned and actions in a timely manner.
Provide support across the investment group as required for ad hoc projects that support the effective working of the team, working closely with senior stakeholders and other colleagues within and outside the investment group.
What you will bring:
Qualifications & Experience
Essential:
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Demonstrable commitment to improving people’s lives in the UK.
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Demonstrable experience of end-to-end project management across multiple complex projects and programmes of delivery at pace and using technology as a key enabler.
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Experience of supporting change management processes and projects
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Demonstrable experience of strong stakeholder management and interpersonal skills
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Experience using technology and AI to enable effective project delivery.
Desirable:
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Experience of working within the financial services, charity or social enterprise sector
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Experience of broader software platforms for example Salesforce CRM and project management tools.
Skills, Abilities and Attributes
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Excellent project management, time management and organisation skills
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A collaborative team player with strong communication skills and ability to establish excellent working relationships internally and externally
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Confident and competent use of Microsoft Office
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Enthusiastic and proactive
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High levels of accuracy and attention to detail
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Strong research and analytical skills
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Good at finding innovative solutions to problems
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Good judgement, discretion and utmost integrity
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Keen and curious to learn new things and develop new skills especially the use of technology and AI
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Excellent written and oral communication skills
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Prioritises effectively and takes ownership of tasks
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Thrives in a varied role
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Flexible
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Candidates need to have the existing right to work in the UK
Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
How to apply:
Closing Date: 11.59pm, Sunday 07 December 2025
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.
NB we screen for answers generated by Chat GPT. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.
Interviews
Round 1 interviews will be held w/c 15 December 2025
Round 2 interviews will be held w/c 05 January 2026
As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
You can find out more about our recruitment approach here
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Legal Advisor x2
Reference: NOV20256509
Location: Flexible in UK
Contract: 12 months, Fixed-Term
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
We are looking for a Legal Advisor to be part of our Corporate Legal Services Team, within Corporate Governance and Risk Department, to support on commercial and contract work. Duties will include drafting, reviewing and advising on legal documents for colleagues throughout the RSPB to ensure that legal risks are appropriately identified, managed and reviewed. Duties will also include advising on other areas of law as and when required and managing the administrative aspects of the role.
What's the role about?
- You will draft and provide, review and advise on legal documents including policies, procedures, deeds, contracts, Memoranda of Understanding (MOUs), miscellaneous agreements and specimen documents, for colleagues throughout the RSPB to ensure that legal risks are appropriately identified, managed and reviewed in a timely manner, and especially as part of the process of project and programme set-up and execution.
- When required to assist with maintaining and updating appropriate books, registrations, notifications and documentation for the RSPB and its subsidiary entities to ensure compliance with regulatory timetables and requirements.
- Disseminate information and conduct training, including development, implementation and maintenance of guidelines and facilitation, for colleagues throughout the RSPB to ensure that the best use is made of the capabilities offered by the team.
- Prepare or guide the preparation of materials for internal and external auditors to ensure that a fair, accurate and comprehensive vision of RSPB’s compliance processes can be provided.
- Identify the legal implications of new activities, initiatives, systems and processes including websites, ensuring all existing and new systems are legally compliant.
- When required assist with matters in relation to data protection including to be able to identify the legal implications of new activities, initiatives, systems and processes including websites, ensuring all existing and new systems are legally compliant. Administer and deliver requests in relation to Data Subjects Rights, including Data Protection Subject Access Requests in liaison with colleagues throughout the RSPB, in order to meet the requirements of the Data Protection Act.
- To assist with investigations into complaints about breaches of relevant legislation, undertake reporting/remedial action as required, maintain a log of any incidents, remedial recommendations and actions.
- Research, identify and interpret new legislation, regulations and codes of practice, to provide the RSPB with a forward view of emerging requirements?
- To manage the administrative duties, such as filing of all correspondence and documentation, in relation to the areas of work covered by this role.
- On occasion assist on intellectual property rights.
Essential skills, knowledge and experience:
- Individuals must have a legal qualification (law degree or other qualification) and/or experience in a relevant legal field (practitioner/solicitor/barrister in England & Wales or Northern Ireland).
- Excellent communication skills both written and verbal.
- Excellent planning, administrative and organisational skills.
- Strong attention to detail.
- Ability to work to deadlines and flexibility to manage changing priorities.
- Ability to work independently and as part of a team.
- IT literate, sound knowledge of MS Office and conversant with electronic communications including SharePoint.
Desirable skills, knowledge and experience:
- Experience of working in the charitable sector or in a compliance role would be advantageous but is not necessary.
Additional Information:
- This is a one-year Fixed-Term, Full-Time role for 37.5 hours per week.
- The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Monday 1st December 2025
We are looking to conduct interviews for this position from 15th December 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

FACILITIES MANAGER
Closing Date: 28 November 2025
Interviews: 5 December 2025
Location: Erdington or Selly Park Hospice *
Hours: 37.5 hours per week
Salary: £45,000 to £50,000 per annum
DBS Requirement: Standard
Are you a seasoned Facilities Manager ready for your next challenge? Do you want to work for an organisation where your expertise directly enhances patient care and supports families during life’s most difficult moments?
At Birmingham Hospice, we are passionate about improving the quality of life for people living with life-limiting conditions. Our dedicated teams provide exceptional care and support across two welcoming sites in Erdington and Selly Park – and we need an outstanding Facilities Manager to help us deliver this mission.
About the Role
As our Facilities Manager, you’ll lead a unified facilities and housekeeping service, ensuring our environments are safe, efficient, and truly patient-focused. Reporting to the Finance Director, you will:
· Oversee day-to-day operations for facilities, maintenance, and housekeeping. * You will oversee one Hospice site in Birmingham (Erdington or Selly Park) and oversee or provide cover at the other hospice on occasions where needed.
· Ensure compliance with estates, facilities, and health & safety legislation.
· Drive continuous improvement so our spaces remain fit for purpose and enhance patient experience.
· Provide assurance to the Board on compliance and operational excellence.
What you will bring:
We’re looking for someone who is not just experienced but is proactive and adaptable. You will bring:
· IOSH qualification and demonstrable knowledge of Health & Safety and current legislation
· Strong organisational, people management and project management skills.
· Excellent communication, IT proficiency and experience in managing budgets.
· The ability to work flexibly and meet deadlines in a dynamic environment.
· A commitment to high standards and a passion for making a difference.
Why Birmingham Hospice?
· Be part of a supportive, inclusive values-driven, charity where your ideas are valued
· Enjoy a generous benefit package
· You will receive comprehensive training and the opportunity to develop your career in Facilities Management
· Make a real difference in people’s lives
To find out more about this exciting opportunity and to apply please visit the jobs portal on our website.
A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.
We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.


The client requests no contact from agencies or media sales.