Property support administrator jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary:
This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.
Role Specific Responsibilities:
· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.
· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.
· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.
· Give advice and assistance with housing problems including information on housing options.
· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.
· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.
· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.
· Work in a performance target-led environment and have a commitment to attaining those targets.
· Prepare timely and accurate reports.
· Identify and implement good administrative practices and procedures.
· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.
· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.
· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.
· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.
· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.
· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.
· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.
· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.
· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.
· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.
· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.
· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.
· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.
· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.
· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.
· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.
· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.
· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.
· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.
· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.
· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.
· To input and extract information from Stay’s IT systems, including client information.
· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.
· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Engaging with clients and the local community to co-produce a programme of activities and sessions.
· Encourage and motivate clients to engage and participate in activities and sessions.
· Other duties commensurate with the post as may be determined from time to time.
Staff Expectations – how we do things
Administration Duties
· Maintain accurate records, both paper and electronic.
· Assist in the production of management information related to key performance indicators.
Financial Management
· Work within departmental budgets and aim to achieve value for money in all areas.
· Ensure compliance with all financial policies and procedures.
Relationships and Partnerships
· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.
· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
Client Involvement
· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.
· To make a difference to clients through support which everyday impacts on their lives for the better.
Quality Assurance
· Report on performance monthly to line manager within deadline.
· Assist in addressing any improvements required from internal or external audits.
· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.
· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.
· To continuously review own working practices in line with client feedback and current best practice.
· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.
Culture, Values and Behaviour
· To articulate and personally demonstrate Stay’s values both internally and externally.
· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.
· To contribute to the building of a staff culture where every person feels empowered and valued.
· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.
· To commit to learning and being the best through continual learning and development.
· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.
· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.
· To use good judgment and initiative to find solutions.
Health and Safety
· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.
· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with Stay and co-workers to help everyone meet their legal requirements.
The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Substance Misuse Worker
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Job Title: Substance Misuse Worker
Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.
Salary: £29,000 (Full Time Equivalent)
Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview
About the role
We’re looking for a Substance Misuse Worker with experience in mental health and substance use to join our Catford team. Based in a 24 hour residential service, you’ll support adults with severe and enduring mental health needs through rehabilitation and recovery focused support, using your specialist knowledge to help residents and the team overcome personal challenges.
You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:
- Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
- Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
- Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
- Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
- Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning.
About you
We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:
- Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
- Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
- Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
- A commitment to promoting recovery, harm reduction, and active involvement in care planning
- Ability to apply relapse prevention models to promote sustained recovery and harm reduction
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Job Purpose
• The hospital to home service works collaboratively with hospitals to support people
when they are discharged from hospital to return home. As a Hospital to Home
Outreach Worker you will provide temporary practical and emotional support to service
users within their home and make sure they understand the care and treatment choices
available to them. The service is time limited, usually up to 4 or 6 weeks, to adjust and
settle back in their homes.
Key Tasks
• Assess the needs of service users either in hospital before discharge, or in their homes,
and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:
• Key cutting
• Co-ordinating with colleagues for the setup of the home environment
• Checking heating, electric and gas is functional prior to discharge
• Allowing access to the property for cleaning/repairs
• Provide (and/or arrange) the practical and emotional support needed to enable
service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or
partners can support. E.g. for benefit checks, energy advice, carers support,
befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their
families/carers.
• Provide domestic practical support within the home such as:
• Light cleaning,
• Washing (e.g. bedding),
• Changing bed sheets etc.
• Prepare and service drinks and simple meals with or for the service user customer
ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf,
reading and responding to correspondence, completing simple forms (training will be
provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to
AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the hospital health and social care professionals (e.g. Social Workers) to
facilitate smooth supported discharge.
• Handypeople & contractors
Administration
• Input all records, reviews, and visiting information to service user’s case notes in a
timely manner to maintain up-to-date and accurate records on AUKEL’s case
management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or
circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of customer comment sheets and general feedback in respect of
your own service users.
Quality
• Ensure services provided in the community are delivered in line with the Care Quality
Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ
level 2.
• Complete essential training as required by AUKEL to provide safe services.
Liaison
• Work in collaboration with other agencies providing support within the customer's
home.
• Work under the direction of the service manager and project officer/s.
• Represent AUKEL and participate in appropriate external meetings and events to
remain aware of local, regional, and national issues affecting quality and compliance
issues affecting care and home support services.
General
• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures
including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene,
Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation),
Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
• The post holder reports to the manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and
Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take
Home & Settle services, and volunteering department etc.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that
encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have
what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.
Desirable
• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.
Knowledge & Understanding
Essential
• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice.
• Understanding of safeguarding and when to raise a concern.
• Understanding of stigma and discrimination, and the impact this has on people’s lives.
Desirable
• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.
Skills/Attributes
Essential
• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Desirable
• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc.
• Able to use Charity Log (CRM used by AUKEL). Training will be provided as
necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).
Additional Requirements
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role requires daily travel across East London
The client requests no contact from agencies or media sales.
Salary: £42,919 per annum, plus up to 5% Performance Related bonus
Contract: Full-time, permanent
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have a great opportunity for someone with a good track record of assisting and supporting construction project management to support our Special Projects Manager with the development, management and control of major remedial works projects, with a strong focus on both internal and external fire safety, as well as other latent defects.
You will also provide Newlon and its residents with a cost effective, high quality, customer focused major defects rectification programme, providing end-to-end project management, from initial investigations right through to potential Court action to recover financial losses.
Taking the lead in resident liaison work, you will also develop trust by building and maintaining relationships with residents affected by the Special Projects work streams and ensure they are proactively kept informed about planned work.
You’ll already have a significant background of supporting the management of large programme and project delivery, often working on multiple projects at the same time. This will include supporting the management of consultants, contractors and solicitors.
In addition, you’ll have considerable diary management, report writing and performance reporting skills, combined with substantial working knowledge of resident liaison work on large scale, complex refurbishment projects, developing and managing programmes of resident involvement and engagement, as well as database management.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date: 23:59 on Sunday 11 January 2026.
Interviews will be held at the Newlon Head Office on Monday 19 January 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals.
ABOUT THE ETHICAL PROPERTY FOUNDATION
The Ethical Property Foundation (“EPF”) is unique: the UK’s only dedicated property advice charity for the voluntary sector. (Registered Charity number 1101812 in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.
Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures.
We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector’s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation.
We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis.
JOB DESCRIPTION
The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation’s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility:
1. Developing the Affordable Consultancy
The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include:
· Identifying potential clients and proactively seeking opportunities to bid for work.
· Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs.
· Developing and maintaining relationships with key partners, including Lloyds Bank Foundation.
· Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes.
· Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams.
· Ensuring EPF communication channels appropriately promote our services.
2. Management of Property Advice Team
The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy:
· Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members.
· Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.
· Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services.
· Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability.
· Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support.
· Delivering excellent customer care by coordinating the Foundation’s support to charities until their project is resolved.
· Supporting the team to ensure property materials for training and online guidance are accurate and appropriate.
3. Additional duties may include:
· Representing the Foundation and presenting at external events.
· Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge.
· Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.
· The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.
The client requests no contact from agencies or media sales.
We are seeking an experienced Property and Facilities Manager to ensure the Cathedral and its associated properties are safe, well-maintained, and operating efficiently in line with our strategic objectives.
Background
Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good. We do this by being a warm-hearted community open to God, to all, to growth and to transformation. Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.
Reporting to:Chief Operating Officer.
Accountable to:The Chapter of Guildford Cathedral.
Hours and salary:Part time – 0.5 FTE/18 hours per week (flexibility is essential for this role). The salary for the post is £18,720 p/a.
What You'll Do:
In this key role, you will take ownership of all aspects of property management and facilities services, including long-term planning, compliance, and cost control. You will oversee maintenance programmes, manage budgets and contracts, and ensure high standards of health and safety across the estate.
This is a hands-on position that will involve, at times, physical activity, including accessing all areas of the Cathedral and other buildings, which may involve navigating numerous stairs and confined spaces.
Some of the Key Responsibilities of the role:
- Maintenance Management: Oversee planned and reactive maintenance across Cathedral properties, ensuring timely completion and accurate reporting.
- Health & Safety Compliance: Apply and maintain the Cathedral’s Health & Safety Policy, promoting safe working practices and compliance with legislation.
- Facilities Oversight: Supervise all maintenance work relating to the interior and exterior condition, manage car parking facilities and monitor and review maintenance equipment, ensuring safe and efficient operation.
- Financial and Procurement: Manage delegated budgets and contribute to annual budget planning. Oversee procurement processes including annual reviews of maintenance and service contracts to ensure best value.
- Governance & Reporting: Attend committee meetings, provide reports, and support grant applications as required.
We are looking for someone who has:
- Proven experience in property management and practical, hands-on approach to problem solving.
- Strong organisational, financial, and IT skills (Microsoft Word, Excel and Outlook), with the ability to work independently and under pressure.
- Excellent communication and interpersonal skills.
- A team player with the capacity to value volunteers who work in the Cathedral.
- Flexibility, reliability and enthusiasm to learn, adapt and take responsibility.
- Willingness to undertake training, and is comfortable working in a Christian environment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.
YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
About the Role
As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors.
This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.
Key Responsibilities
First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.
A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.
Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.
Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.
Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.
What We Offer
At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.
We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.
You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:
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Free access to our gyms across all sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work from multiple outer-London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance (for permanent contracts)
(For a full list of staff benefits, please refer to our benefits guide.)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Us in Making a Real Difference
About YMCA St Paul’s Group
YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.
Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.
About the Role
As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.
Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.
This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.
Working 4 nights on and 4 nights off (8pm-8am).
Key Responsibilities
Deliver Exceptional Customer Service
You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.
A Varied, Engaging Role
No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.
Champion Safety and Security
As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.
A Welcoming and Compassionate Presence
You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.
Be Part of a Supportive Team
You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.
What You’ll Gain
At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.
We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.
Benefits for Mind, Body, and Spirit include:
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Free gym access across all YMCA SPG sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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The flexibility to work across various outer London locations
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Career development programmes to support your journey
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
About Ladywell and FMDM Foundation CIO
The Franciscan Missionaries of the Divine Motherhood (FMDM) is an international congregation of Catholic women inspired by the life of Francis and Clare of Assisi. At the heart of their mission is Ladywell, a serene and vibrant multi-purpose site in Godalming, established in 1956, which includes a Care Home, Congregational Leadership Team offices, and a Finance and Administration hub. Ladywell is known for fostering hospitality, personal growth, and a peaceful environment rooted in Gospel values. It also serves as the location for a Franciscan Centre offering programs for day and residential groups. The organization supports its community of sisters with a team of approximately 70 employees dedicated to its mission.
In Ladywell, we seek to create a hospitable Franciscan place, rooted in Gospel values, where a peaceful atmosphere nurtures life for everyone. As Mission Partners, we do more than work for the Sisters; we work alongside them, each bringing professional expertise to help shape and direct the mission of the Franciscan Missionaries of the Divine Motherhood (FMDM).
In Ladywell, we seek to create a hospitable Franciscan place, where a peaceful atmosphere nurtures life for everyone. As Mission Partners, we do more than work for the Sisters; we work alongside them, each bringing professional expertise to help shape and direct the mission of the Franciscan Missionaries of the Divine Motherhood (FMDM).
The Role
We are seeking an experienced and values-driven Director of Finance to provide strategic leadership of all financial functions of the FMDM Foundation CIO and the wider Congregation.
Reporting to the General Bursar and working closely with the Congregational Leadership Team (CLT) and Trustees, this is a senior and influential role with responsibility for ensuring long-term financial sustainability, robust governance, and compliance with Canon Law, Charity Law, and financial best practice.
The post-holder will play a vital role in enabling the Congregation’s mission and global activities to flourish through sound financial stewardship, effective risk management, and collaborative leadership.
Key Responsibilities
- Provide overall strategic and operational leadership of finance and business administration
- Oversee budgets, management accounts, audits, payroll, and statutory reporting
- Advise Trustees and CLT on financial viability, risk, and forward planning
- Ensure compliance with Charity Commission requirements, SORP, Canon Law, Charity Law and Civil Law
- Lead and inspire the Finance Team, supporting professional development and change
- Manage property, assets, investments, and external professional relationships
- Work collaboratively with international FMDM leaders and bursars
- Attend Trustee Board, Committee, and CLT meetings, providing high-quality financial reports
About You
You will be a senior finance professional who combines technical excellence with integrity, discretion, and a collaborative leadership style. You will be comfortable working in a faith-based, values-led environment and committed to supporting the mission and ethos of a religious charitable organisation.
Essential requirements include:
- ACA / ACCA / CIMA (or equivalent) qualification
- Senior-level experience in charity or not-for-profit finance and governance
- Proven experience of budgeting, management accounts, audit, and strategic planning
- Experience reporting to Boards of Trustees
- Strong people management and leadership skills
- High levels of confidentiality, professionalism, and attention to detail
- An understanding of the ethos of the Catholic Church in a professional context
- Excellent communication skills
- Willingness to travel overseas to countries in which the FMDMs are present, should the need arise
Desirable experience includes:
- Experience within international or religious organisations
- Knowledge of charity property matters and investment oversight
- Familiarity with charity-specific financial reporting (SORP)
This role is subject to an Enhanced DBS check and the post holder must have right to work in the UK.
Why Join Us?
- A unique opportunity to contribute your professional expertise to a meaningful global mission
- Work in a peaceful, values-led environment grounded in Franciscan hospitality
- Collaborative working alongside Sisters and Mission Partners
- The chance to make a lasting impact through responsible stewardship and service
How to apply
To apply please write a covering letter clearly stating your interest and reasons for applying to work for the FMDM Foundation CIO as Director of Finance and Business Administration and provide an up-to-date CV to us by 7th January 2025. CV only applications will not be accepted.
First round of interviews to take place week commencing 12th January with those shortlisted to a second round later in January
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
We are looking for a proactive and organised individual ensuring that all of Ella’s premises, including the office, community hub, and safe houses, are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.
You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.
An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.
Facilities management
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Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.
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Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.
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Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.
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Maintain clear records of repairs, inspections, and contracts in the central facilities log.
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Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.
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Ensure accurate stock records are maintained and inventories are completed across all sites.
Property inspections and maintenance
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Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.
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Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.
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Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).
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Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
Health, safety, and compliance
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Act as the main point of contact for health and safety matters in the Operations Manager’s absence.
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Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.
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Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.
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Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.
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Lead or support fire drills, first aid provision, and emergency preparedness planning.
Systems and administration
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Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.
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Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.
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Coordinate staff communications about ongoing facilities work or planned maintenance.
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Oversee inventory management, purchasing, and deliveries for office and property supplies.
Team and organisational support
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Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.
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Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.
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Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.
Person specification
Essential
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Excellent organisational and time management skills.
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Keen eye for detail
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Ability to put effective processes and procedures in place
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Ability to manage multiple tasks effectively and work independently.
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Strong communication skills, both written and verbal.
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Basic understanding of health and safety requirements.
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Comfortable liaising with contractors and overseeing on-site work.
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Willingness to travel locally between Ella’s office and safe homes.
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A proactive and practical approach to problem-solving.
Desirable
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Experience in facilities or property management.
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Experience working with suppliers and contractors.
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Familiarity with trauma-informed environments or working in the charity sector.
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Basic maintenance skills (e.g., DIY tasks).
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.
We encourage candidates to get in touch with us if you have any questions or are thinking about whether you might be right for the job. Please email us if you would like to set up a quick call.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
The Society of Analytical Psychology is seeking a skilled and motivated Facilities Manager to oversee the efficient functioning of its premises, offices systems and procedures.
About the Role
The Facilities Manager will be responsible for overseeing the efficient functioning of office systems and procedures, premises management, supplies procurement and catering, as well as supporting the CEO in ensuring that the Society complies with relevant legislation and best practice
The Society of Analytical Psychology – the SAP – is a psychoanalytical organisation of Jungian analysts and psychotherapists which provides education and training courses in this field, as well as organising professional conferences, workshops, seminars and public events to develop and share professional knowledge.
This is an excellent opportunity for someone who enjoys organising complex processes, enjoys a variety of practical, organisational, and people-focused tasks and enjoys collaborating with a wide range of stakeholders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
GrowTH is a non-denominational Christian charity, which works in partnership with evangelical churches from a variety of backgrounds within the London Borough of Tower Hamlets.
GrowTH seeks to share God’s love with its homeless neighbours in word and deed. So, alongside receiving practical care and help, all GrowTH guests have the opportunity to hear the good news of Jesus and to explore the Christian faith, if they wish.
GrowTH, has four main projects that make up the charity’s activities. They are as follows:
- Night Shelter: provides volunteer-run winter shelter in Tower Hamlets from October to April each year. Homeless men and women are referred to GrowTH by local homeless agencies. Once accepted into the shelter, guests receive a warm welcome, a hot evening meal, a safe bed for the night, and breakfast in the morning. The resettlement support there provides every guest in the shelter with one-to-one support from GrowTH’s two Advocate Workers to help them move out of homelessness, with the aim of resettling them into stable accommodation. We accommodate up to 15 Guests in the Shelter each night, and typically shelter around 150 Guests each season.
- Housing: provides medium term (twelve-eighteen month) affordable move-on homes locally for some who have stayed in the shelter, or are referred in from other sources, in order to help them transition towards independence. Each Resident is provided with bespoke support towards their support needs by our Housing team. We currently have 31 residents across 12 flats.
- Day Centre: provides a safe space for guests to meet with the staff team for advocacy and support meetings. There will also be space for shelter guests to relax and ample opportunities for both staff and volunteer-led evangelistic events, as well as prayer ministry.
- Lazarus House: a community house project for male residents. The house provides an opportunity for men seeking a fresh start to confront deep rooted issues impacting their lives, within a safe, loving, disciplined and family environment. This is a key partnership with the local churches in which they provide discipleship for the Residents as well as fellowship, and GrowTH provide the practical support and housing.
KEY RESPONSIBILITIES
Providing day-to-day oversight and support to GrowTH’s various frontline projects
- Provide oversight of logistics for GrowTH’s projects; ensuring smooth daily operations
- Oversee the provision of one-to-one support to Residents and Guests
- Manage referrals into the projects, and oversee move-on options for Residents and Guests
- Oversee good maintenance of properties and facilities, ensuring compliance with safety checks and other requirements
- Provide oversight for the development and implementation of new frontline projects
Providing strategic support for GrowTH across its projects, and the wider organisation
- Oversee and regularly review the viability of GrowTH’s various projects
- Ensure sufficient policies and procedures are in place for the projects to comply with relevant legislation and guidelines
- Assist the Director with planning and strategic matters
Providing support to the wider GrowTH team
- Support and line manage frontline staff in the Day Centre, Shelter, and Housing and Lazarus House projects.
DETAILED RESPONSIBILITIES
Provide oversight of logistics for GrowTH’s projects; ensuring smooth daily operations
- Ensure the smooth running of the Shelter, Housing, Lazarus House and Day Centre operations.
- Oversee staff in making day-to-day decisions with regards to the support and casework given to Residents or Guests.
- Oversee the day-to-day logistics of the projects, and addressing any logistical challenges that arise.
- Resolve complaints and concerns raised by guests, residents, or staff effectively.
Oversee the provision of one-to-one support to Residents and Guests
- Along with other team members, provide support to Residents and Guests around their bespoke support needs – tenancy sustainment, finances, employment, health, and life skills, etc.
- Support frontline staff in the delivery of this support to Residents and Guests; assisting with suggestions or providing clear direction in their casework.
- Assist Residents and Guests in accessing support provided by other organisations or services.
- Oversee the provision of groups, activities, courses, or events to upskill Residents and Guests.
Manage referrals into the projects, and oversee move-on options for Residents and Guests
- Oversee the referral process, and the individual referrals that come into the Shelter and Housing and Lazarus House.
- Where required, assess prospective Residents or Guests for their suitability, and be able to clearly explain the individual projects and their criteria.
- Ensure that Residents and Guests are well prepared for their move ons from GrowTH’s projects, and oversee the presentation of move on options to each individual.
- Assisting frontline staff in the securing of onwards accommodation for Residents and Guests, which may include building strong connections with other providers, and researching new options.
Oversee good maintenance of properties and facilities, ensuring compliance with safety checks and other requirements
- Ensure that the decoration, fittings, and furnishings throughout the Housing project, Lazarus House and Day Centre are of good quality, checked regularly, and replaced when required. And that all GrowTH’s projects are clean, welcoming, and functional.
- Liaise with the landlord, contractors, or other relevant parties regarding repair works.
- Ensure that routine fire safety checks are undertaken in all of GrowTH’s properties, and that gas and electric safety certificates are obtained. Ensuring compliance will all relevant health and safety legislation.
Provide oversight for the development and implementation of new frontline projects
- Provide ongoing operational oversight for Lazarus House, supporting staff and ensuring high quality care and support for the Residents.
- Identify and assess opportunities for future projects that will enhance GrowTH’s mission, working with the Director to develop any new initiatives, should opportunities arise.
- Lead the setup and successful launch of any new frontline initiatives or projects, in alignment with GrowTH’s vision and values.
Oversee and regularly review the viability of GrowTH’s various projects
- Perform and lead regular reviews of each of GrowTH’s projects, to ensure that they are performing well compared to their pre-agreed targets and KPIs.
- Ensure that rental income is maximised, and apply for grants for specific needs if required.
- Track and report on the expenditure of the various projects.
Ensure sufficient policies and procedures are in place for the projects to comply with relevant legislation and guidelines
- Write and regularly update policies and procedures for the Housing, Shelter, Day Centre, and Lazarus House; in accordance with an changes in legislations, guidelines, or best practice.
- Ensure that staff are aware of the policies, well-trained, and follow these policies effectively.
Assist the Director with planning and strategic matters
- Review the Shelter, Housing, Lazarus House and Day Centre projects to identify areas for improvement.
- Meet with Director, Management team, and Trustees to plan the future of the projects.
- Meet with other organisations to learn and implement best practices.
- Assist the Director in organising and executing larger events and initiatives for the charity.
Support and line manage frontline staff in the Day Centre, Shelter, and Housing projects
- Provide line management to the frontline staff (currently Housing Workers, Advocate Workers, and Shelter Coordinator); including regular supervision, and appraisals.
- Supporting frontline staff in their roles; ensuring they have the training and resources that are required.
- Help to foster a supportive and collaborative team culture.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About YMCA St Paul’s Group
YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.
About the Role
As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.
This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.
Key Responsibilities
Deliver Outstanding Customer Service
Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.
Versatility at Its Best
No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.
Safety and Security
As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.
Welcoming and Listening
As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.
A Supportive Team Environment
Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.
What We Offer
At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.
We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.
Benefits to Support Your Mind, Body, and Spirit
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Free gym access across all YMCA sites
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Discounts from major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work across a range of outer London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
-
Life Assurance
About us:
Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.
If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.
_____________________________________________________________________________
About the role:
As our Operations and Programme Support Executive, you’ll play a vital role in keeping our Operations and Programmes team running smoothly. From managing enquiries to supporting projects and events, your contribution will help us deliver our mission effectively and inclusively.
Your responsibilities will include:
- Providing responsive, professional support to customers and stakeholders.
- Coordinating project administration and logistics for key initiatives.
- Assisting with digital product support, including app-related queries and liaising with external agencies.
- Collecting and reporting feedback to help us continuously improve.
- Offering general administrative support, from scheduling meetings to processing invoices.
This is a role for someone who enjoys variety, takes pride in delivering excellent service, and values collaboration.
_____________________________________________________________________________
About you:
We welcome applications from people of all backgrounds and experiences. You’ll bring:
- Strong customer service skills and a proactive approach to problem-solving.
- Excellent organisational abilities and attention to detail.
- Confidence working with digital tools and collaborating with external partners.
- Clear communication skills and a team-focused mindset.
Experience in financial administration or e-commerce support is a bonus, but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.
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Why join us?
At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:
- Hybrid Working (two days a week in the office)
- 30 days annual leave (plus Bank Holidays)
- Bupa health cover
- Matched company pension scheme
- Life assurance cover
- Wellbeing and learning grants
- Perks and discounts platform
…and more.
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Ready to make an impact?
Apply today and help us work together to reduce alcohol harm across the UK.
For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.
All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.
Closing date: 9am, Wednesday 7 January 2026
Expected Interview date: 23 & 26 January
We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.
No agency support is required
Apply for this post by clicking on the 'Apply' link. You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section in the Job Description and what you would bring to Drinkaware.
Interviews may be carried out in person at our Moorgate offices.
The client requests no contact from agencies or media sales.
Full-time 35 hours per week. 2 year's fixed term
For the right candidate we are open to flexible working terms. Hybrid working is available, office based in Gloucester
Salary Band 5 (£30,961 – 33,682) per annum depending on experience
We are looking for a highly organised, experienced and exceptional administrator to work as a trusted partner to The Chief Executive Officer (CEO) of the Church Development Agency (CDA). The CDA is a national organisation dedicated to supporting the Church in serving its communities through the delivery of affordable housing and community development projects, established in response to the Church of England’s “Coming Home” report.
This key role within the CDA requires a thinker who can anticipate needs, manage priorities, and support The CEO in his leadership function and ensuring effective governance. The Executive Assistant (EA) will play a pivotal role in enabling the CEO to oversee a diverse portfolio of approximately 50 affordable housing projects. Most of the work is funded by the Oak Foundation, with a focus on achieving long-term sustainability.
The ideal candidate will have:
· Demonstrable experience of working as a high-level EA support to a CEO/Senior leader or equivalent
· Excellent time management and the ability to balance numerous priorities and deadlines
· A high degree of confidentiality and flexibility
Crucially, you will love to organise and drive forward actions while building meaningful relationships and enabling social impact. If you are looking for a stimulating role where no day is the same, this could be the perfect job for you.
Closing date is 10 am on Monday 12th January 2026
Interviews in Gloucester on Thursday 22nd January 2026
The client requests no contact from agencies or media sales.


