• Are you looking for volunteer roles ?

    Go to volunteering section

114

Public facing jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Mind [National Association for Mental Health], Multiple Locations (On-site)
£ 41,242
Posted 3 days ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
MSI Reproductive Choices UK, BS34 8TT (On-site)
£25,528,04 per year
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team
Posted 5 days ago
Involve Northwest, Birkenhead (On-site)
£70,000 - £75,000 per year
Seeking a visionary CEO to lead a community-based charity, drive strategic growth, and cultivate strong partnerships with key stakeholders.
Posted 1 week ago
Closing in 6 days
Capacity, Liverpool (Hybrid)
£35,000 - £42,000 (depending on experience)
Posted 1 week ago
Closing in 7 days
Independent Age, Remote
£31,054 - £34,493 per year, pro-rata if part-time. See advert for full salary details.
You will be responsible for providing specialist support to older people, their families and carers through our advice service.
Posted 1 day ago
Closing today at 12:00
British Liver Trust, Winchester (Hybrid)
£80,000 - £90,000 per year
This is a unique opportunity to lead a respected and financially stable health charity at a pivotal moment of transformation.
Posted 1 week ago Apply Now
Closing tomorrow
Nuffield Council on Bioethics, EC1M, London (Hybrid)
Starting salary £35,518 per annum
The Nuffield Council on Bioethics is seeking a communications all-rounder to support its communication and engagement activities
Posted 1 week ago
Closing in 6 days
Independent Age, Remote
£41,607 (homebased) or £46,227 (London) per year, pro-rata. See advert for full salary details.
This role is dedicated to building lived experience participation at Independent Age.
Posted 2 days ago
Lightbox Gallery & Museum, Woking, Surrey (On-site)
£40,000 per year (pro rata)
Posted 1 week ago Apply Now
Page 2 of 8
Cardiff, Cardiff (On-site)
Stratford Cross, Greater London
£ 41,242
Full-time
Permanent
Job description
About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

We are recruiting for a Senior Supporter Care Officer to join our team at Mind.

Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.

You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.

Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.

This role requires a Disclosure and Barring Service (DBS) check.

Key duties and responsibilities

The post holder will:

-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.

- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.

- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)

-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.

-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences

- Act as first line of support for the team on a day to day basis to resolve real time queries

-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Organisation
Mind [National Association for Mental Health] View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 05 June 2026
Closing date: 16 June 2026 at 00:00
Job ref: 0327
Tags: Business Development