Quality And Compliance Manager Jobs in Central London, Greater London

Stoll is looking for an enthusiastic and committed Communications specialist to fill this new role at the organisation.  It is a great opportunity to join Stoll as we expand our work around communications and marketing both internally and externally. Working directly with the Director of Fundraising and Communications you will be joining an expanding Fundraising and Communications team.

About the role:

• To support Stoll’s brand and communications strategic objectives
• To react to media approaches and act as contact for journalists and media outlets
• To line manage the Fundraising and Communications Assistant
• To raise Stoll’s profile through focussed and agreed communications
• To support and implement a new Communications Strategy for Stoll
• To act as brand manager for all Stoll’s communication output including marketing collateral, social and digital media and service promotional materials.
• To work across all departments at Stoll, advising and supporting the production of new materials and content
• To support the communications aspect of Stoll’s policy work to try and end homelessness within the Veterans community.
• To support internal communications within the organisation.

The Crisis Alternative Service Manager role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community
• Safe Space ED
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

• To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
• To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
• To ensure safe working and risk management
• To ensure feedback is provided on risk mitigation through serious incident reports.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
• To complete audits and high quality reports for senior internal and external stakeholders
• To interpret performance and impact data for crisis services and be responsible for reporting against service targets
• To provide effective line management supervision to Team Managers and Support Workers
• To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

• A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
• Experience of managing and mitigating risks
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of suicide prevention
• Understanding of trauma informed care
• Understanding of mental health and safety planning
• An understanding of CQC requirements for mental health
• Managing services for vulnerable people in a service delivery organisation.
• Excellent people and project management skills and significant experience of supporting and managing staff.
• Experience of working in the voluntary sector and/or statutory services
• Experience of motivating, developing and training staff
• Experience of creating and implementing safety and risk policies and procedures.
• Successful track record in planning and project management.
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
• Knowledge and understanding of the relevant statutory authorities including NHS and social care.
• Excellent communication skills and able to communicate effectively to a variety of audiences.
• Commitment to service user involvement and able to work with service user groups to develop this. 
• Strong organisational skills and able to take control of own workload and meet deadlines.
• Ability to work independently with minimum support.
• Confident in challenging poor performance assertively, constructively and successfully.
• High professional standards and the ability to communicate these clearly to others.
• IT literate to aid communication and analysis of data.

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Disclosure and Barring Service Check

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equal Opportunities

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

We are seeking an experienced fundraising and communications manager to cover maternity leave in our award winning charity working to end homelessness one person at a time in East London.  

About the role

Based within the fundraising team, The Fundraising, Communications & Supporter Manager will provide direction and manage the team responsible for brand, communications, events and fundraising through individual giving, legacies, community and corporate partnerships. This role will also directly be responsible for Major Donor relations and income.

The role and its responsibilities are critical in the charity’s growth and delivery of strategic goals through brand development, stakeholder engagement and delivery of some key streams of fundraised income. This role will work closely with the new Head of Fundraising and Communications role which has recently been created, and with our established Trusts Fundraising Manager, to support diversification/growth of income streams.

Salary: £39,520 - £46,800 annual salary 
Contract: Maternity cover 
Hours: 37.5, Monday to Friday 
Location: Hybrid/Canning Town, East London Office 

Other responsibilities include

• Develop the brand on an ongoing basis, in collaboration with the Chief Executive and senior leaders, to ensure it is serving the charity as it grows and helps to achieve strategic goals
• Ensure the charity’s visual identity and organisational narrative are upheld through all communications and PR, ensuring messaging is story and outcomes based
• Support the Heads of Fundraising and Communications to devise a communications strategy aimed at engaging new and existing audiences, building the charity’s profile and increasing fundraising income
• Oversee web presence and marketing campaigns, ensuring the delivery of distinctive, engaging and integrated content, reflecting the charity’s mission and values
• Oversee the organisation and execution of corporate, stewardship and fundraising events
• Work with departments across Your Place to maximise opportunities to promote work and activities, and champion the voices of those accessing services, supporting residents to convey their stories
• Sourcing and working with agencies, consultants and suppliers

Public Relations:

• Identify stories and opportunities to increase brand awareness
• Identify and keep abreast of internal and external reputational and financial risks to the charity, developing crisis management plans and responses, working with the Chief Executive and Board where necessary
• Be main point of contact for our Patrons and President to encourage ongoing involvement, and identify and approach appropriate, prospective supporters to the charity including patrons/ambassadors and people of influence
• Oversee the development of corporate and public relations collateral, including impact reports
• Oversee applications to awarding bodies, working in close partnership with other departments
• Collaborate with partners on campaigns that align with our mission and values

Development:

• Input into organisational development plans, working closely with the Strategic Management Team
• Devise and oversee development and implementation of the fundraising and audience audit and strategy
• Review existing and future fundraising and marketing activities to ensure compliance with regulations and best practice, ensuring internal controls are adhered to in order to ensure supporter satisfaction and to mitigate against reputational and financial risk to the charity
• Keep up to date with best practice in fundraising, identifying and sharing trends, developments, regulations and legal requirements that impact Your Place - specifically, this includes the Fundraising Regulator’s requirements including the Fundraising Code, GDPR, PECR, and Charity Commission regulations
• Manage budgets, contracts and resources across the relevant parts of the department
• Prepare forecasts for income and report on the team’s performance against targets and KPIs
• Oversee accurate recording of income, sources and allocation to ensure proper organisational expenditure
• Contribute to the production of the organisational annual accounts and Directors Report
• Development of relevant departmental policies and procedures as required

Managing and Developing People:

• Manage the work of direct reports, agreeing and setting objectives, targets and deadlines
• Be responsible for monitoring workflow and managing performance, ensuring that work meets agreed objectives, targets and deadlines
• Discuss and agree personal development plans and objectives annually, and on an ongoing basis. Provide appropriate development and coaching opportunities to support the Fundraising and Communications department in working towards their objectives.

General:

• Directly take responsibility for supporting and communicating with our major donor / high net worth supporters, and work to deliver against agreed targets for this income stream.
• Produce reports for and attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings
• Undertake other duties within the competence of the post holder which may be required from time to time
• Undertake any training or appropriate professional development considered necessary.

Comply in all areas of work in line with policies and procedures.

About you

Experience

• Experience of planning and delivering fundraised income growth
• Brand management experience
• Experience producing communications and/or fundraising plans in the charity sector
• Understanding of supporter management and journeys
• Experience of managing and developing high-performing team

Abilities

• Ability to develop and maintain professional relationships at all levels and with key stakeholders
• Agility to move across various functions and areas of responsibility
• Exceptional organisational skills including time management, a high level of accuracy/attention to detail
• Excellent written and verbal communication skills
• Excellent IT skills, including the Microsoft Office package, databases and digital media platforms
• Problem analysis and solving, proactive and able to use initiative

Personal qualities

• A commitment to the charitable mission and values of Your Place.

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Head of Criminal Justice Services

Salary: £52,000 - £62,000

Location: Hammersmith

Hours:   35 Hours per week

Contract:             Fixed Term until March 2025

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women experiencing violence and abuse or similar, the post holder will lead our Criminal Justice Services across London and the South East, and other work which compliments the mission and values of Advance.

She will be responsible for building strong relationships and engagement with voluntary and statutory partners and funders, including a network of pan-regional specialist partner organisations, the Ministry of Justice, Local Authorities, The Mayor’s office for Police and Crime, and the Metropolitan Police, as well as a number of trusts and foundations. Working alongside the CEO, Directors and Trustees, she will be responsible for developing and delivering high quality services aligned with Advance’s strategic aims.

About You:

To be successful as the Head of Criminal Justice Services you will need the below experience and skills:

You will be experienced of and have a proven track record of strategic leadership and management. You can demonstrate your experience of developing services at a senior level of management, ideally gained from working at a ‘Head of’ or Senior Services Management level previously. The postholder will deliver her experience of managing contracts, relationships and partnerships and knowledge of safeguarding particularly domestic abuse survivors with multiple disadvantages and needs and their children.

You will be a people person and have a breadth of experience surrounding the range of performance management and developing quality assurance systems. Highly developed in negotiating skills and ability to manage change. Lastly you will be skilled at being and creating an atmosphere of calm, proactive, solution focussed in challenging times

How to apply:

       Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

· Closing Date for Applications: Sunday 30 June 2024 @23:59

· Interviews are taking place on the week 10 July 2024

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education,  setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The purpose of this role is to manage operational delivery of our School Chef Educator programme, ensuring efficient and effective delivery.  The School Chef Educator programme is a 10 week training programme for school kitchen staff, covering topics such as Reducing Food Waste, and Food Education. It is delivered in a blended learning format, through a mix of in-person training, bitesize webinars, and our online learning website.

You will be supported by our Director of Transformations, and manage our Chef Trainers who deliver our School Chef Educator Programme. You will work closely with the Director of Partnerships & Impact, our School Engagement Manager and our Research Supervisor, to identify and liaise with suitable funding partners, academies and schools, and ensure we are monitoring and evaluating our programme delivery to evidence it’s impact and ensure quality delivery across the cohorts that take part.

Your role will oversee our School Chef Educator Programmes, delivered across England. This role will be primarily focused in London, but will include supporting schools in locations across the UK as we develop new hubs. An average week in this role might see you attending meetings with new partners to secure support for new programmes, sourcing venues for training days, scheduling programme delivery dates, identifying and contacting schools in our programme delivery areas to sign up their kitchen teams to our programme, developing new content on our learning management system, attending webinars our Chef Trainers are delivering, and supporting Chef Trainers with our in-person kick off sessions, and graduation celebrations.

You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, be highly organised and have the ability to manage effective partnerships with external organisations.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:

● To work with the Director of Transformations to ensure that all programme delivery is delivered in line with our vision, values and ethos.

● To support and manage our Chef Trainers to ensure a high quality and consistent standard of programme delivery.

● Coordinate and oversee all programme activities, including booking venues, scheduling, logistics, and managing Chef Trainer workload.

● Work closely with the Director of Transformations, Director of Impact and Partnerships and the School Engagement Manager to assess, cost and propose suitable programmes of support for schools, multi-academy trusts and caterers interested in our School Chef Educator Programme.

● Working with the School Engagement Manager, attend and contribute to meetings with Senior Leadership of prospective participating schools and academies.

● Liaise and manage relationships with Senior Leadership and Programme Sponsors, being the key contact for operational delivery of programmes.

● To work alongside the Director of Transformations and Director of Partnerships & Impact to ensure that service level agreements are agreed with partners and that our delivery matches the agreements.

● To monitor costs of the programme delivery, reporting progress of programmes to the Director of Transformations, identifying any risks or delays to programme delivery.

● At all times to ensure that our training programmes are being delivered in a legally compliant, cost-effective way.

● Working with the School Engagement Manager, to identify suitable schools for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.

● Ensuring learning and evaluation is embedded in our programme delivery, working with the Chef Trainers to document best practice learnt from each programme.

● To work alongside the Director of Partnerships & Impact and our Research Supervisor to ensure that we’re collecting accurate and relevant data to measure our impact, evaluate the impact and effectiveness of the programmes, conducting regular assessments and measurements.

● Work with the Research Supervisor to support preparing reports on the impact of the School Chef Educator programmes, including statistical data, trends, and success stories.

● Maintain accurate data records and ensure our contacts database is up to date with relevant participant, partner and engagement information.

● Collaborate with the Chef Trainers to ensure the delivery of high-quality services that meet the needs of participants on our programmes.

● Overseeing project planning and execution for the continued expansion of the roll-out of the School Chef Educator training programme - this will involve being organised and keeping the project on track, working with internal and external parties.

● Assist in the delivery of programmes where necessary, providing support and guidance to the Chef Trainers as needed.

● Working with the Chief Innovation Officer, the Chef Trainers across all our programmes and the wider Chefs in Schools network to identify current and future skills requirements for the school kitchen workforce.

● Developing and/or commission relevant training materials to keep our programme up to date and develop new programmes that complement our organisational strategy.

● Plan, and manage the continued iterative development of our School Chef Training programme. Lead on programme design, monitoring performance and adjusting our approach as necessary for future cohorts.

● Line manage the Chef Trainers, lead on hiring, training and managing any future staff required as our programme offering grows.

● Maintain and manage our Learning Management System, and Learning App, ensuring good version control, user management, and digital legal compliance.

Skills & experience:

● You are passionate about food and want to make an impact

● You have interest and belief in our mission, to improve child health through improving food and food education in schools

● You have a background or experience in project or programme management at national scale

● You are self-motivated, customer focused and driven

● You are interested in people (working in a small, supportive team)

● You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead

● You are an excellent writer and communicator with strong presentation and facilitation skills

● You are skilled in building rapport with people and strike a balance between being supportive and challenging 

● You have a background or significant experience in training

● You have delivered, developed and/or been involved in the roll-out of programmes at scale

● You have experience in delivering in-person and online training sessions

● You have curriculum, pedagogy or training design experience

● You have good digital skills to maintain our resources on an online platform and innovate the learning experience

● You have hands-on experience with Learning Management Systems (LMS) including user management, content updates, and troubleshooting technical issues.

● You are well-versed in legal compliance requirements related to digital training programs, ensuring all training content and data management practices adhere to current regulations.

● You possess strong analytical skills for monitoring and evaluating LMS performance, using data to improve user experience and ensure compliance with legal standards.

● You have some experience in leading or managing a team

● You have stakeholder and partnership management experience

Most Important Skills- list 5-8

1. Training Delivery and Development
2. Curriculum and Training Design
3. Project or Programme Management
4. Learning Management Systems (LMS)
5. Stakeholder and Partnership Management
6. Communication Skills
7. Organisational Skills
8. Data Collection and Analysis

Benefits

You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.

We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online interview on 17th July.

Successful candidates will then be invited to an in-person interview to take place on Wednesday 24th July at our office in Brixton, London for which we will ask you to complete a short task. You have 15 mins to complete this task. The interview overall will take a maximum of one hour.

Expected duration of this application process: 6 weeks

Purpose of the job/About the role

Join Dementia UK as a Compliance and Quality Assurance Manager helping to champion effective compliance including finance, fundraising and clinical governance requirements. You will provide advice to colleagues on compliance matters and will ensure that we are run in a way that optimises efficiency and effectiveness.

As part of the Governance, Compliance and Risk team, you will drive the Charity’s Compliance and Quality Assurance agenda ensuring our services remain in line with our purpose, and ultimately supporting our commitment to beneficiaries, staff, and other stakeholders.

Working closely with Senior Management Team (SMT) colleagues, including the Head of Clinical Effectiveness you will attend relevant meetings, to ensure compliance and improvement at service level, supporting the implementation of quality improvement plans. You will undertake compliance checks and second line of defence audits, as part of the Charity’s Enterprise Risk Management framework. As well as conduct compliance audits on policies, processes, and procedures, overseeing the Dementia UK Complaints log, and collaborate with colleagues across the Charity to ensure effective complaint resolution.

The ideal candidate will be results-driven, analytical, and adept at problem-solving, with a passion for compliance, regulations, and quality assurance. You should have an understanding of risk management and prior experience in compliance, with a strong grasp of relevant charity requirements and regulations, including clinical, fundraising, and financial standards. A good understanding of health and social care systems, with experience in an NHS or healthcare setting, is also essential.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

• Manage the working practice and support the development of team members within the Programmes team including direct line management of the x2 Senior Expedition Coordinators.
• Recruit and induct senior expedition leaders (Chief Leaders) with the support of the Programmes team.
• Act as the key contact for Chief Leaders during the planning phases of expedition programmes.
• Act as the first port of call for all queries relating to operational management.
• Support the Curriculum, Impact and Training Manager, in the management, planning and delivery of training events for both Leaders and Young Explorers.
• Support and guide Chief Leaders and wider expedition leader teams to develop robust and developmental operational plans.
• Contract efficiently and liaise effectively with third-party providers in-country to ensure logistical plans and support is in place to develop programme itineraries.
• Recruit and assess high quality and appropriately skilled volunteer leader teams for upcoming expeditions. 
• Support the Head of Programmes and Expeditions to develop expedition budgets and forecast expenditure to inform future planning.
• Manage processes and relationships with team members and external providers to ensure cost-effective practice.
• Support senior expedition leaders to deliver expeditions on budget.
• Manage the process of reconciliation following the return of our programmes.
• Review and develop organisational policies and operating procedures to ensure and maintain best practice, working with Technical Advisors as appropriate.
• Liaise with external auditors as appropriate to ensure compliance with BSI 8848, AALA and the Learning Outside the Classroom quality assurance criteria.
• Support expedition Chief Leaders and colleagues to develop risk and incident management protocols appropriate for the expedition location and client group.
• Participate in the Operations Sub-Committee and main board meetings with trustees as necessary.
• Represent the charity as an ambassador in a range of public fora.
• The Expedition Manager may be delegated responsibility for the oversight and development of specific process areas as appropriate.
• Liaise with external suppliers to arrange and review annual staff training for the Duty Operations team. 
• Be ‘on call’ during operational periods as part of a duty rota.
• Act as Senior Duty Officer to lead, manage and coordinate responses to field incidents or crises.

We are seeking an experienced fundraiser who is enthusiastic about helping us to achieve our ambition to scale by growing our income and supporters. 

This is a new role, and the successful candidate will have the opportunity to shape our strategy across all funding streams.  As a small charity, we are looking for someone that will bring extensive knowledge about fundraising and managing the operational aspects of the role, e.g. CRM management and compliance, to help us increase income and cultivate supporters. 

This presents an exciting opportunity for a rising fundraising star to build on their experience and change the trajectory of many young people’s lives as you make your mark for a great cause.

Main duties and responsibilities:

• Develop, deliver and monitor the fundraising strategy for the Charity

• Establish a process for active stewardship 

• Day to day management of income targets and ensuring a healthy pipeline

• Work with the CEO to ensure fundraising targets are met and manage an effective pipeline across different income streams: corporates, trusts & foundations and individual giving.

• Research and drive new opportunities for multi-year commitments from trusts and foundations

• Source and nurture corporate supporters – both corporate social responsibility (CSR) and sponsorship

• Work with the wider team to develop a consistent approach to our individual funding ask from alumni.

• Lead on the preparation and submission of high-quality, effective applications and report on grants awarded.

• Create a programme of cultivation events which nurture existing partnership relationships and underpin the creation of new ones.

• Oversee the development of inspiring digital content and collateral to attract new and retain funders and fundraisers to the charity.

• Ensure accurate record-keeping of corporate partnerships and relationships in our CRM system. 

• Ensure that our work complies with fundraising best practice, GDPR and other relevant legislation.

Person specification 

This role requires an ambitious, passionate and determined individual with outstanding written and verbal communication skills. You’ll be curious, inclusive, creative, flexible, resilient and have a collaborative working style with a proven ability to work as part of a small team.

You’ll have an excellent understanding of the English language and a keen eye for detail.  You’ll flourish working to deadlines which you will meet because of your exceptional time management and organisational skills. 

The ideal candidate will demonstrate

• At least three years fundraising management experience

• Evidence of alignment with our mission and commitment to equality, diversity and inclusion.

• Lived experience of disabling or marginalising barriers.

• A background in the Corporate and/or Trusts world.

• Experience of developing a fundraising strategy. 

• Excellent planning and project management skills with the capability to switch/prioritise tasks quickly.

• Experience of writing compelling fundraising applications and funder proposals.

• A track record of securing multi-year, five-figure donations.

• Experience of monitoring and reporting against targets and strong budget management skills.

• A thorough knowledge of the relevant fundraising legislation, regulations and financial issues.

• Exceptional written and oral communication skills.

• Strong IT skills including an understanding of CRM systems.

• Self motivation with an ability to use your initiative.

• That they are resourceful, imaginative and full of creative ideas.

Job Title: Digital Marketing and Brand Communications Manager

Reports to: Director

Direct Reports: None

Location: Remote

Contract: Permanent, Full Time, 37.5 hours

Salary: £27,000 to £30,000 per annum

Freedom for Animals is seeking an experienced Digital Marketing and Brand Communications Manager to work with the Campaigns and Fundraising functions to develop and grow our digital channels. The successful candidate will be a passionate and creative individual with excellent knowledge of creating and disseminating key messages about our work to a range of audiences as well as strong brand skills to communicate the brand values of the organisation across all marketing activity.

Purpose of Role:

To work with the Director, other staff and the Board of Trustees to develop and deliver an effective digital marketing and branded communications strategy to ensure Freedom for Animals is able to deliver its campaign objectives and build its brand and ensure brand loyalty.

Key Responsibilities

● To ensure all material adheres to the brand values, identity and marketing strategy, aligning this with the strategic plan for the organisation

● Plan, develop and schedule creative and innovative social media content to reach Freedom for Animals’ key audiences across a range of social media platforms including Facebook, Twitter, Instagram and TikTok

● Work with Fundraising Manager and Campaigns Manager to produce high quality content for website, e-newsletters, e-zines including key messages and high quality infographics

● Monitor and analyse Freedom for Animals social media platforms and create a set of metrics to measure social media success

● Maximise Search Engine Optimisation to ensure our key messages reach as wide an audience as possible

● Oversee brand compliance, ensuring all staff adhere to brand guidelines

● Develop a branded marketing plan with Fundraising with oversight on Campaigns activity looking for opportunities for promoting the organisation and its fundraising

● Be responsible for the design and production of all FFA printed materials, ensuring they create brand engagement, are compelling to read, working alongside Fundraising, Campaigns and other key staff

● Develop, manage and deliver the Charity’s digital strategy, aligning this with key brand values and ensuring FFA has a strong branded presence on all digital media channels

● Lead on website management, supported by Fundraising and Campaigns, ensuring all content is up to date and accurate across the FFA websites (Main, SEA LIES and mobile zoos)

● Lead on content production such as blogs and web articles, supported by Campaign staff and volunteers

● Develop key stories to be used across channels that communicate the brand values, aims and objectives of the Charity

● Work with Fundraising Manager and Campaigns Manager on the delivery of a monthly e-news update

● Work with Fundraising Manager and Campaigns Manager on the delivery of Release, Freedom for Animals’ biannual Newsletter

● Work with Fundraising to develop and promote a range of branded promotional materials and merchandise

● With the Campaigns Manager, contribute to maintaining the media contacts database and an archive of press releases (online/offline)

● Ensure that Freedom for Animals has a strong branded presence at relevant events to promote campaign and fundraising initiatives

● Represent Freedom for Animals and promote our campaigns and fundraising where appropriate

● Ensure Freedom for Animals always complies with Marketing best practice and any relevant legislation

Data Management

●  Work with other staff to ensure that data is kept in line with current legislation GDPR/Data Protection and that details are promptly updated when required

Finance

●Work within allocated budget

Strategic Planning

● Contribute to Operational and Strategic Plans alongside the Director and other team members, in consultation with the Board of Trustees

● Attend planning meetings and other meetings as required with the Board of Trustees

● Monitor and report on progress against relevant Operational and Strategic Plans

Human Resources

● Manage volunteers as required

● Co-ordinate and chair staff/volunteer meetings as required

Other

● Work within the policy framework of Freedom for Animals and adhere to the terms laid out in the employee handbook.

This task list is not exhaustive and the post holder will be expected to carry out any activity that is commensurate with the role of Digital Marketing & Branded Communications Manager within a small charitable organisation.

Person Specification

Essential

●Supportive of Freedom for Animals ethos, mission, vision and charitable objectives

●Broad experience of brand and delivering branding strategy and its application across all activity

●Excellent knowledge of social media channels and how to use them effectively

●Excellent communication and interpersonal skills

●Excellent editorial and copywriting skills

●Good understanding of Search Engine Optimisation

●Team player with strong interpersonal skills and a proven ability to build effective relationships with colleagues, volunteers, supporters and external stakeholders

●Ability to take the initiative and bring new, innovative and creative ideas to the table

●Ability to multi-task, manage time and manage changing priorities effectively

●Ability to travel as required, work flexible hours, including some weekend and evening work

●Ability to plan workload but also to react quickly to emerging issues when required

Desirable

●Degree or vocational qualification in Digital Marketing / Communications

●Knowledge of animal protection issues relating to animals in captivity including zoos, mobile zoos, aquariums, bird of prey centres, circuses, exotic pet trade and the use of animals in television, film and other media

●Experience of working with a grassroots supporter base

Freedom for Animals is committed to being an equal opportunities employer and is committed to creating a diverse, equal and inclusive working environment.

About First Step Trust (FST)

FST was established in 1994 with the aim of providing access to work experience and salaried employment for people with severe and enduring mental health problems and other disadvantages. Over the years we have managed to adapt our service offer to meet the ongoing changes in funder requirements. We have achieved this by extending our offer to a wider group of long term unemployed people to include a range of practical work and office based work and good quality training courses.

Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.

In the run up to the pandemic we had 4 garages and Abbevilles. During the pandemic we lost 3 garages due to the loss of trade (Salford), the ending of a lease (Lambeth) and an agreed early termination of the lease in Bexley. We also lost funding for the Lambeth project March 2023 when our contract came to an end.

In addition to the pandemic, funders have increasingly been looking for projects that get people into work and then offer support to help them stay in employment. The Individual Placement and Support (IPS) is the preferred model for most funders.

Whilst IPS has it benefits it is not suitable for the group of people FST works with due to the levels of literacy / numeracy, low self-esteem, low self-confidence and other factors including low level or no formal marketable skills to offer employers. The majority of the FST workforce have been unemployed anywhere from 5 to 10 years or more; 44% have never worked. We also know that most find it difficult to engage with more traditional forms of learning e.g. college, when they first join us. Prior to joining FST 55% of workforce members had achieved Level 1/Foundation or below (41% have none).

In practice this means that IPS is not suitable for them as the type of work they are eligible for (shelf stacking, warehouse work etc.) does not pay enough to make the transition from welfare benefits viable. Furthermore there is a genuine concern about not being able to return to the same level of benefits if they are unable to stay in work.

The welfare benefit trap is well known and our response has been to focus on developing people’s marketable skills across a range of practical and office / finance work.

In practice it can take 2 to 3 years or more to help people overcome the issues they face in learning new skills and overcoming the psychosocial issues alongside the fear of losing welfare benefits. The results of this approach, however, are impressive with a core group of people moving (sustainably) on to salaried employment with FST or externally. 

In more recent years we have shifted our focus to developing new ways of learning and accreditation using technology including Virtual Reality (VR) QR codes and other assistive technologies (SMaRT Pathways).  These programmes are aimed at helping the FST workforce gain the skills they need to access well paid employment in sectors where there are severe skills shortages e.g. the automotive trades, construction and catering.

In addition to SMaRT Pathways there is FST’s SMaRT garage services. Our social enterprise based in Woolwich which provides MOT testing, vehicle repair and servicing to both private and commercial customers. It also provides learning opportunities and work placements for workforce complementing SMaRT Pathways training. The garage also offers opportunities to gain work skills in reception, customer service, parts ordering and other relative administration tasks.

FST’s main office, also based in Woolwich, offers work skill opportunities in finance, marketing, training and general administration in addition to delivering short course training programmes.

We also run 3 work projects in secure units in the North West offering work experience in catering, car valeting and delivering training courses.

About the role

The General Manager will play a pivotal role in overseeing all aspects of FST’s operations, including service delivery, human resources, outcomes governance and compliance, finance, and administrative functions.

Working closely with the CEO, you will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations across the organisation, while contributing to the strategic planning and growth of the organisation. 

Working closely with the CEO you will lead the day-to-day internal operations and business activities to ensure the smooth running of FST. You will act as a strong team leader, who motivates and inspires a small team, fostering and supporting the CEO to champion a positive organisational culture. 

Who are we looking for?

We are looking for someone with sound experience in a range of management roles including direct line management and senior management.  FST is poised to grow and as we develop our capacity it is likely things will change and develop organically.  As such the General Manager will need to be flexible in their approach to overseeing this part of our growth. 

Whilst you don’t have to be an HR professional/expert or be qualified, we are looking for someone who has experience of managing staff in a supportive environment.  This means that you will have some understanding of managing staff within an HR framework, finance and budgeting, team dynamics and the FST philosophy 

We need someone who can demonstrate the ability to oversee the successful delivery of our services, both via funding contracts and our trading activities. You will also be involved in sourcing new business and the expansion of our existing customer base. 

You will come with flexibility and adaptability to navigate the unique challenges and opportunities faced by a small organisation. Whilst this is a strategic role there will be times when the situation demands direct action. This is particularly relevant when developing and supporting the people who use our services (workforce) to develop their skills, confidence and work ethic.

You will be a strong, hands on line manager with the experience to make things happen, along with the ability to think strategically with a track record of taking a project from inception to conclusion.

Main duties and responsibilities:

• Oversight and management of day to day operations of all FST activities including staff management and support, budgetary management, health and safety, training and development of the workforce.
• Under the direction of the CEO, implement FST strategies, plans and processes.
• Manage and monitor finances, analysing income and expenditure against project budgets and produce reports as required.
• Ensure our social enterprises are commercially viable without compromising on the values underpinning FST.
• Ensure services are delivered in line with service delivery agreements and in line with FST’s vision and philosophy
• Developing and maintaining good relations with local community organisations, funders and referring agencies.
• Managing and monitoring outcomes to ensure funding contract requirements are being met.
• Ensure FST is compliant with Health & Safety, GDPR and other relevant legislation
• Work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board and CEO.
• Perform other tasks as reasonably required according to the needs of the project and FST. 

Candidates will have:

• Demonstrable experience of all aspects of managing staff and operations, ideally within a smaller organisation.
• Experience of implementing strategies, policies and procedures.
• Awareness of the demands of operating within a trading environment where commercial standards are applied.
• Excellent administrative skills.
• Understanding of and commitment to diversity, equality and inclusion
• Demonstrable organisational skills
• Excellent communication skills.
• Excellent knowledge of MS Office programmes, Internet Explorer and Social Media.
• Commitment to equal opportunities principles and practice.
• Understanding and commitment to the values, principles and approach of FST.

About us: 

The Childhood Trust is London’s child poverty charity. Children growing up in poverty face multiple and complex challenges which limits their potential and development, leading to poor health and life chances in adulthood. Our work is focused on supporting the 800,000 children living in poverty in London.   

Since 2013 The Childhood Trust has raised more than £31 million through our matched fundraising campaigns that have enabled us to fund the delivery child poverty projects across all London boroughs, engaging more than 390,000 children and young people to date.We are now looking to take our fundraising to the next level and need a talented Corporate Partnerships Manager to help us get there.

Job description

As Corporate Partnerships Manager, you will manage and grow our relationships with partners and donors from the private sector, who support our work through donations, employee fundraising and volunteering activities. 

The successful candidate will thrive on cultivating and executing a fantastic experience for our corporate partners, finding opportunities to maximise their engagement and deliver fundraised income targets. The role will focus on managing and growing our existing relationships. 

You will join our friendly, hybrid team and be deeply passionate about our mission and vision. You will be someone who thrives in our small charity culture, which is collaborative, innovative and dynamic.

Key Duties & Responsibilities: 

• Manage the charity’s relationships with a portfolio of corporate partners

• Implement account management practices that support continued development and growth of key relationships, ensuring partners feel looked after, valued and understand the impact of their support. 

• Develop strong working internal relationships with colleagues, charity partners and volunteers, to identify suitable opportunities to bring to life the cause and solutions for partners and their employees. 

• Liaison between corporate partners and our volunteer programmes function, connecting partner employees to opportunities and stewarding the activity. 

• Create high quality reports, proposals and presentations that communicate the impact of our work and partnerships. 

• Ensure impactful relationships with challenge event providers and other fundraising products, taking responsibility for selling places in to partners to support fundraising and engagement. 

• Meet income targets of minimum c. £500k pa.

• Ensure the charity complies with the fundraising regulator code of practice and fundraising compliance legislation. 

• Track and report on income, working with Finance as needed 

• Represent The Childhood Trust at events, visits and meetings 

• Contribute to the ongoing development and execution of The Childhood Trust’s strategic goals. 

The skills we are looking for: 

• Excellent communication and social skills to communicate with different audiences, including at Senior level
• Partnership management experience, ideally in a corporate enviroment 
• A passion to support children living in poverty and the mission of the Childhood Trust
• Track record in securing income 
• Great presentation and negotiation skills
• A proven ability to establish long-term relationships with partners and businesses
• Experience and ability to lead projects and manage project groups. 
• Ability to spot opportunities, identify partners' needs and drivers and match these with the stretegic priorities of the Childhood Trust.
• Ability to work autonomously and have an appetite for continuous improvement.   

What we offer in return:

• Competitive salary
• Flexible working
• 25 days annual leave + bank holidays 
• Excellent pension scheme 
• This is a hybrid opportunity, a blend of homebased and office working. Our office for this role is in London, Victoria and you would be expected to attend the office twice a week (Tuesday and Thursday). The role may involve occasional travel and attendance of events in the evening.

Application Instructions:

Please see the application pack for more details and apply via the link on Charity Jobs.

Applications will be reviewed on a rolling basis and interviews will be held from 10th June at our office in Victoria, London. 

The role covers 3 related entities: Society of London Theatre (SOLT, a limited company), UK Theatre (UKT, a limited company) and Theatre Development Trust (TDT, a charity). As Governance and Compliance Manager, you will be primarily accountable for ensuring that that the organisations operate within the relevant legal, regulatory, and good practice frameworks, including in relation to company law, data protection, contract management and - for TDT - charity regulations. As membership organisations, SOLT and UKT operate in the interest of their members and as set out in their respective Articles. Reporting to the Director of Finance and Operations, the role involves liaising with board, senior management, and external regulatory bodies to support best practice in governance, risk management, and compliance.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The HR Manager will be responsible for managing the day-to-day HR operations, focusing on delivering high-quality HR services. The role oversees employee relations, employee experience, learning and development, reward, resourcing, talent management, people analytics, EDI, wellbeing and payroll. The HR Manager will ensure the effective execution of HR processes and the maintenance of HR good practices across Muslim Aid, with a specific focus on using HR metrics to inform strategic decisions.

About the Role:

1. Oversee and manage all aspects of HR operations, ensuring compliance with legal and organisational policies.
2. Oversee the onboarding process for new hires, ensuring they receive all necessary training and introductions to Muslim Aid policies.
3. Manage the recruitment process from job posting to hiring, ensuring a smooth and efficient candidate experience.
4. Respond promptly and effectively to HR-related inquiries from employees and management.
5. Conduct training sessions to educate employees and managers on HR policies and best practices.
6. Oversee the performance review process and ensure it is conducted fairly and consistently across all departments.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Human Resources, Business Administration, or a related field.
2. Proven experience in managing HR operations and a team within a small to mid sized organisation.
3. Strong background in employee relations, including handling disputes and ensuring compliance with employment laws.
4. Excellent leadership and team management skills, capable of mentoring and motivating the HR team.
5. Strong communication skills to effectively liaise with both internal and external stakeholders.
6. Strategic HR management abilities to align HR functions with organisational goals.

 Why you should apply:

We are looking for someone who is passionate about helping others, enjoys problem-solving, and is seeking a role where they can make a real impact and experience growth. As an HR Manager, you will have a unique chance to make a significant impact in a mission-driven organisation dedicated to global humanitarian efforts. You will work with a diverse and collaborative team, enhancing your leadership skills and HR expertise.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

St Marylebone Parish Church is seeking to appoint an exceptional and inspiring Community and Development Manager..

Position: Community and Development Director

Responsible to: The Rector

Location: St Marylebone Parish Church, London NW1.

Hours: Up to three days per week

 Salary: £60,000 - £65,000 per annum (pro rata)

Summary of role – please see full job description for details

In addition to building good relationships and following through with the major and most established grant making organisations, the Community & Development Manager will also need to show ingenuity in researching new and appropriately interested funders to support St Marylebone in its work, mission and ongoing upkeep.

Principal responsibilities – fundraising, development and communication, research, cultivation and solicitation.  This job is for you if you are flexible, entrepreneurial and excited by the opportunity to help shape the future of this central London church, and if you have demonstrable fundraising skills and a proven track record of securing  major gifts. 

How to apply:  Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter outlining your suitability for this position.

 Closing date: 19 June 2024

 Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”