Quality And Compliance Manager Jobs in Central London, Greater London
Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.
About the role:
Our Complex Needs Service is seeking a Service Manager, who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, mental health, substance use and dual diagnosis.
In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme and continuous support and development, within your role.
About you:
- Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work.
- Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.
- A track record of delivering high quality outcomes for clients working within a strengths and recovery model.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.
At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 9th June 2024 at Midnight
Interviews will be held: w/c 17th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We are hiring an established Deputy Manager looking to progress and utilise their own skills and experience to make meaningful change. The successful candidate will be responsible for leading a cluster of services and teams. Our services support homeless adults with complex and enduring needs. We are looking for a motivated, energetic and dynamic professional who is passionate about providing exceptional support to residents and team members.
You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. You will be based across various services covering the Royal Borough of Kensington and Chelsea (RBKC) area.
ABOUT THE SERVICE
Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites.
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Previous experience in people management and development
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Marylebone Parish Church is seeking to appoint an exceptional and inspiring Community and Development Manager..
Position: Community and Development Director
Responsible to: The Rector
Location: St Marylebone Parish Church, London NW1.
Hours: Up to three days per week
Salary: £60,000 - £65,000 per annum (pro rata)
Summary of role – please see full job description for details
In addition to building good relationships and following through with the major and most established grant making organisations, the Community & Development Manager will also need to show ingenuity in researching new and appropriately interested funders to support St Marylebone in its work, mission and ongoing upkeep.
Principal responsibilities – fundraising, development and communication, research, cultivation and solicitation. This job is for you if you are flexible, entrepreneurial and excited by the opportunity to help shape the future of this central London church, and if you have demonstrable fundraising skills and a proven track record of securing major gifts.
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter outlining your suitability for this position.
Closing date: 19 June 2024
Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”
Candidates should submit application letter and CV
We are a large Parish Church in central London, a community from all over the world and of all ages, journeying together in faith, hope and love.
The client requests no contact from agencies or media sales.
This post is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world. We are looking for someone who is committed to learning and innovating, who can combine technical knowledge and expertise with locally led approaches.
Reporting to the Head of Programme Funding, you will work across the fundraising team, supporting programme set up and reporting, in line with key funding criteria and SOS Children’s Villages monitoring frameworks. You will work with colleagues in SOS Children’s Villages UK and internationally, building capacity in programme design, monitoring and reporting. This includes working with colleagues in multiple countries, collaborating on best practice MEAL work whilst being guided by local knowledge and expertise.
You will hold oversight of the portfolio of programmes being funded by SOS Children’s Villages UK, ensuring the UK based team have the tools, resources and processes to monitor programmes, in partnership with our international colleagues. You will manage reporting timelines, supporting your colleagues to ensure effective delivery of programme reporting, according to the needs of SOS Children’s Villages UK and external donors. You will provide hands on support for the monitoring, evaluation, learning and reporting of programmes, taking a lead role in the development of frameworks that will ensure effective capture of data enabling excellent reporting.
We are embarking on ambitious work around data analysis and research, and any experience you have in these fields will be highly valuable, and the appetite to explore them is essential.
You will be an active participant in networks, both globally and within the UK, contributing to our organisational knowledge on how to better monitor and analyse key areas such as gender and inclusivity within our programmes.
This is a home-based role, with regular travel within the UK as well as some international travel which you must be able to undertake.
We are looking for someone with comprehensive knowledge of MEAL systems and processes, and with at least four years of experience in a monitoring, evaluation and/or impact assessment role.
For full details and information about how to apply, please view the full job descripton. Please note that any applications that do not include a covering letter that clearly demonstrates your suitability for the role will not be considered.
Informal conversations about the role are welcome.
Please submit your CV and a covering letter that outlines your suitability for this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience.
The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role, with the potential to extend beyond the initial period of maternity cover. On application, please detail your availability (and preferences) for working between 16 and 40 hours per week at our Centre. Working patterns can be flexed for the right candidate(s). Remote working is not appropriate for this role.
Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.
This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.
We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently
Reporting to our Director of Finance and Operations (DFO), our Centre Manager will:
- Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
- Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
- Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
- Support the DFO in maintaining HR systems and processes that adhere to best practice
- Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.
The person we are looking for will have:
- amazing organisational skills and the ability to work and manage others under pressure
- excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
- excellent customer service skills and experience
- the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
- a good knowledge of building management and the ability to maintain clear and comprehensive records
- a willingness to engage, negotiate and hold suppliers accountable for quality service provision
- confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.
Usual hours are within 9am to 5pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.
A generous holiday allowance is provided - 30 days a year for a full time position (rising to 35 after 5 years service) plus Bank Holidays and closure between Christmas and New Year.
If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role. Please aim to keep your statement within a one page document.
The client requests no contact from agencies or media sales.
We are on the lookout for a new team member to support us to effectively deliver our Strategic Plan, and to drive bigger and more sustainable impact, from grassroots to global stages. We are searching for an ambitious, tenacious and impact-driven professional to join our team as we continue on our journey to Inclusion In Action and support our membership. We are continuing on our journey of building a high performing team who care for each other and about our cause in equal parts. Our athletes and volunteers are the most inspirational, courageous, dedicated and insightful people you could ever wish to meet, and they deserve a team who are equally committed and passionate about our mission. That could be you! Special Olympics Great Britain is made up of over 7,000 athletes and participants, over 4,000 volunteers and almost 100 accredited programmes spanning across Scotland, England and Wales, with the purpose of driving societal change through the Power of Inclusive Sport. The Network Development Manager (Clubs & Compliance) shall lead on the support and management of this dynamic and evolving membership base through the enhancement of the Special Olympics GB delivery model to achieve our purpose of unlocking more opportunities for people with intellectual disabilities. This person will report directly to the Head of Network and work closely alongside other members of the team and key stakeholders, with a specific focus on our Accredited Club and Programme compliance and development and overarching responsibility of maintaining our membership delivery model mechanics and key processes. As a member of the Organisational Growth team, this role will play a vital part in supporting the future shaping of capability and capacity building, driving the strategic plan in accordance with our mission. We are a small and agile team with mighty goals, so it couldn’t be a more exciting time to join Team SOGB. We are looking for someone who is passionate about inclusion, embraces change, is driven to achieve and holds a strong alignment to our core values: We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action. The journey is great, but the rewards are greater. If you have an appetite for pushing forward societal change through the power of sport, please be in touch.
To apply, please provide your CV with a covering letter (1-2 pages), explaining why you wish
to work for Special Olympics Great Britain and showcasing your experience and relevant
information for applying for this role. It is important that all prospective employees
understand our mission and are driven by our cause.
The closing date for applications is Sunday 26th May 2024 at 6pm. There will be 2 interview stages which will be held on Thursday 13th June (Stage 1) and, then Thursday 20th June (Stage 2) where successful from Stage 1. A final decision will then be made shortly following from Stage 2. Early application for this role is encouraged.
Special Olympics Great Britain is committed to equality and diversity.
About the position
This is an exciting opportunity for an experienced HR professional with a strong belief in the importance of diversity, equity and inclusion in helping to build high performing teams within the international anti-slavery sector. You will be leading a small HR team and will be responsible for developing and delivering an effective HR strategy across the global organisation. The role will report to the Managing Director, Finance and Administration.
This role will suit candidates with previous experience of leading an HR function, particularly those with experience working in a global organisation and / or within a charity and a personal passion for and commitment to social justice missions. You should be able to work independently – leading on the development of an HR strategy for the organisation, delivering on HR projects and providing high quality technical HR advice to managers across the organisation. You will be an excellent communicator, able to work in a fast-paced and evolving environment and comfortable leading others through change processes in a positive, collaborative and solutions orientated manner. You will also be highly skilled at prioritising and managing multiple activities, with great attention to detail. You should value working with a diverse group of internal stakeholders and enjoy communicating effectively with people from different cultures and with different backgrounds.
You will be based in the Freedom Fund’s central London office and be working to support staff across the UK, the US, Brazil, Ethiopia, Bangladesh, Kenya, Nepal, Liberia, Nigeria, Myanmar and Indonesia – and other countries as and when our programmatic footprint grows further. The Freedom Fund currently has 47 staff based in the London office and 36 staff in our other global locations. Outside of the UK, our biggest teams are based in the US (11), Ethiopia (8) and Brazil (6).
Responsibilities
• Develop and deliver an HR strategy in collaboration with SLT that supports the organisation to deliver on its overall strategy as well as its Diversity, Equity and Inclusion vision and action plan.
• Monitor staff engagement and retention (including through an annual staff survey) and work with managers to continuously improve the Freedom Fund as a place to work.
• Provide HR analytics and recommendations to the Senior Leadership Team and Board.
• Provide high quality and timely HR advice and support to managers and staff globally.
• Keep up to date with employment legislation and best practice in the countries where Freedom Fund operates
• Work with the Managing Director of Finance and Administration and the Employer of Record in relevant jurisdictions to ensure legal compliance in all HR activities globally.
• Maintain and update the Staff Handbooks for the global staff team, ensuring that HR policies and procedures are well understood and adhered to across all jurisdictions.
• Lead on all performance management issues - including probationary and annual reviews, and employee relations issues such as grievance and disciplinary cases.
• Facilitate periodic benchmarking reviews of global remuneration and benefits, in line with the organisation’s pay policy.
• Manage the Employment Pathways Program alongside an external organisation to provide internships for those with lived experience of human trafficking and/or forced labour
• Manage the relationship and act as day-to-day point of contact for our Employers of Record globally and external payroll services in the UK, including ensuring that payroll changes are communicated and invoices are reviewed and submitted for payment in accordance with agreed timetables
• Ensure appropriate induction and learning and development programs and in place and embedded throughout the organisation
• Line manage the Operations Officer
• Oversee global recruitment, ensuring fair, safe and compliant recruitment practices that particularly encourages and supports applicants with lived experience of human trafficking and/or forced labour.
• Oversee background clearances are obtained on all new hires.
• Oversee new starter onboarding and induction.
• Oversee global Employee Assistance Plans and wellbeing initiatives across the organisation
• Oversee maintenance personnel files.
• Oversee maintenance of the Human Resource Information System (PeopleHR).
Qualifications and experience
Essential
• Demonstrable experience of leading an HR function within an organisation across several offices (and preferably countries)
• Demonstrable HR generalist experience
• Demonstrable experience of creating and delivering a HR strategy
• Demonstrated knowledge of relevant employment laws and human resources practices.
• Demonstrable experience in performance management issues
• Demonstrable experience of overseeing the employee lifecycle (recruitment, development, performance, and HR processes)
• Demonstrable experience of successfully building and managing relationships with a wide range of individuals from diverse backgrounds.
• Ability to take a local and global perspective on issues facing the organisation
• Line management experience.
Personal attributes
Essential
• Outstanding oral and written English communication skills and the ability to present information in compelling ways.
• Trustworthy – particularly with sensitive or confidential information.
• Clear thinking, analytical, and a problem-solver with sound judgement
• Empathetic and willing to take a collaborative approach.
• Team player committed to the Freedom Fund’s values.
• Highly organised, with strong prioritisation and administration skills
• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction.
The client requests no contact from agencies or media sales.
We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma.
As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement.
This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer.
Summary of role responsibilities
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Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;
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Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;
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Develop and grow our charity’s’ media presence and profile;
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Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 16 June 2024 at 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Hybrid – Farringdon, London/Home based
Closing Date: 9 June 2024
Ref 6729
Join the General Counsel's Division as our new Incident Reporting Manager. If you can manage and configure databases to meet business needs, communicate effectively with users, and enjoy data analysis, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
Save the Children has an ambitious strategy, which requires us to take and manage an appropriate level of risk, often in complex environments, in order to improve the lives of the most marginalised children and communities that we work with. We are a large, complex charity and risk touches every part of the organisation and all aspects of what we do.
This is a new role within our General Counsel's Division and you will work with a wide variety of specialist teams across SCUK (e.g., Safeguarding, Legal, Health & Safety) who investigate incidents reported through SCUK's incident reporting and case management IT system (IRCM system).
You will act as the product owner for the system and will be the main point of contact with the software provider, responsible for ensuring that the system is configured and operating effectively to meet business needs and ensure that we can maximise use of the incident data.
A key objective for this new role will be to develop insightful reports and dashboards that help us analyse and monitor incident data relating to key areas of risk in SCUK's work, for example safeguarding, fraud, and health and safety. The aim will be to develop reporting and analysis that can identify trends and root causes to help us learn from incidents and improve the ways in which we respond to risks.
Key accountabilities will include:
Act as Product owner of SCUK's incident reporting and case management IT system (IRCM system):
- Responsible for the overall management of the system and ensuring that it is configured and operating effectively;
- Collaborate with specialist teams (e.g. Safeguarding, Fraud, Health & Safety) to understand business needs, gathering feedback on issues and functionality requirements, and exploring solutions and improvements;
- Manage the relationships with the ICRM software provider, SCUK technology team, and specialist teams to support the ongoing use of the system and to coordinate system updates and improvements;
- Review how we are utilising the system and the current licensing arrangements and make recommendations to optimise efficiency and cost effectiveness;
- Ensure training and user guides are available for new users and communicate system functionality updates to all users;
- Maintain high standards of data protection compliance in the configuration and use of the system through the completion and maintenance of privacy impact assessments;
- Develop mechanisms to monitor data quality for consistency and accuracy.
Incident analysis and reporting:
- Use appropriate data analytical tools such as Excel and Power BI to enable regular analysis of incident data to detect and monitor trends, including the proactive identification of emerging areas of risk and their causes;
- Develop clear and user-friendly reporting formats, such as dashboards and trend analysis, tailored to different audiences, including the Executive Leadership Team, the Audit and Risk Committee, and specialist teams;
- Convert data into actionable intelligence that enables the organisation to learn from incidents and highlights areas for improvement.
Reporting and case management processes:
- Monitor data quality from incident reports and liaise with specialist teams and incident reporters to ensure information is accurate and complete;
- Carry out initial triage of new incident reports, ensuring they are allocated to the correct specialist teams;
- Ensure mechanisms for reporting incidents through the IRCM system continue to meet the needs of incident reporters and specialist teams, as well as the teams managing regulator and donor reporting requirements;
- Track timely progress of cases to closure in line with agreed protocols
Stakeholder communication:
- Develop a communications plan to promote awareness around incident reporting throughout the organisation and relevant external stakeholders
- Manage the incident reporting and case management Sharepoint site and intranet pages, ensuring the provision of helpful and up to date information about incident reporting and investigation processes and procedures
- Act as focal point for promoting awareness of incident reporting as an important part of protecting people and assets, and in doing so contribute to a culture of openness and learning;
- Coordinate regular meetings for system users from specialist teams to share IRCM system knowledge and best practice, discuss common issues, trouble-shoot and monitor case management Key Performance Indicators;
- Assist with the timely completion of incident reports for institutional donors such as FCDO and other relevant external agencies/regulators
About you
You will need to be self-motivated and proactive with the ability to work independently, whilst also enjoying teamwork and able to work collaboratively with a diverse range of internal stakeholders across SCUK in order to understand business needs and develop appropriate solutions.
As the key point of contact for system users, providing training and guidance, and managing user access you will have strong interpersonal and communication skills. You will also build awareness around incident reporting processes and responsibilities with staff and volunteers throughout SCUK, helping to ensure that reporting is integrated in all SCUK's programmes.
To be successful, you'll demonstrate:
- Experience in high-level project management with excellent communication skills, both verbal and written.
- You are self-motivated; proactive and able to deliver results.
- You actively seek to improve existing processes and practice, and demonstrates a high degree of flexibility and adaptability to manage multiple tasks in a fast-moving environment.
- The ability to build credibility quickly and to communicate with impact, including influencing at senior management level.
- Excellent interpersonal skills, enjoying teamwork and high ethical standards.
- Experience configuring or managing an IT system or database.
- Knowledge of and/or experience in data analytics or the use of reporting tools such as Power BI.
- Awareness of risk management principles is desirable.
- Knowledge of and/or experience in incident reporting or case management is desirable.
- Knowledge of or experience in one or more of Save the Children's reporting areas (e.g., safeguarding, fraud, risk, health and safety) is desirable.
- Proficiency in the use of Microsoft Office Suite, including Excel, Word and PowerPoint, and ability to quickly learn to use new software.
- Discretion in dealing with confidential information.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Closing date: 9th June 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
This is an exciting role which will support MSI’s successful implementation of European Union funded projects to increase access to, and respect for, sexual and reproductive health and rights in sub-Saharan Africa. Working in close collaboration with national and international partners, including government Ministries and civil society partners, MSI is currently implementing two EU funded projects:
The “Youth for Health (Y4H)” project is an adolescent-focused multi-country programme which aims to expand access to life-changing adolescent Sexual and Reproductive Healthcare (SRH) across six sub-Saharan African countries: Ethiopia, Ghana, Kenya, Sierra Leone, Tanzania, and Zambia. This is a flagship project for the EU within its SRH project portfolio and is implemented through a consortium of eight partners, which is led by MSI.
The ”Kelen Ya” project focuses on supporting women's and girls' civil society organisations to promote a favourable environment for socio-economic development in Mali. Led by MSI Mali and the Women in Law and Development (WILDAF), the project is funded by the EU delegation in Mali.
As a core member of MSI’s Global Programmes and Philanthropy (GPP) team, the GPP Manager (EU) will contribute to the successful implementation of these projects, taking responsibility for the management of sub-contracts for a number of consortium partners, supporting them to deliver their commitments and ensuring adherence to the compliance requirements of both the EU and of the other donors which will be co-financing the Y4H programme, in close coordination with MSI country programme leads. The GPP Manager (EU) will also support the delivery of internal commitments by MSI’s Global Support Office and Country Programmes. The GPP Manager (EU) will lead project management support for a portfolio of countries, working closely with MSI’s Africa Regional team, supporting consortium performance monitoring, risk management, work-planning, and monitoring.
In addition, they will lead on key pieces of technical work under the programme, coordinating technical inputs across key thematic areas (such as advocacy, disability, or youth), interacting with technical leadership and Technical Working Group members from within the projects, as well as external agencies. They will support the Head of EU Programmes to manage the external relationships critical to the success of the programme including with the EU at global and country level and with African institutions.
This role is for a fixed, two-year period from June 2024 to June 2026, with the possibility of extension subject to donor funding.
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Demonstrable experience writing high quality quarterly and annual reports to donors and other key stakeholders
- Good Excel proficiency and an ability to analyse, synthesise and visualise data
- Strong written communication skills and a proven ability to organise and present information in a compelling way to a range of audiences
- Able to influence to strengthen and improve quality and timeliness of programme deliverables, processes and technical support without direct line management or control
- Demonstrated ability to meet deadlines, perform under pressure and reputation for consistently delivering results to a high standard
- Knowledge of government donor regulations, policies and procedures
- Able to multi-task, problem solve and prioritise to manage multiple and competing demands from internal and external stakeholders
Additional experience that we’d welcome:
- A strong understanding of written and spoken French
- Knowledge of European Union regulations, policies and procedures
- Knowledge of reproductive health care
- Experience working in sub-Saharan Africa
- Experience supporting or working in consortia with civil society partners
- Ability to travel up to 4 weeks a year
To perform this role, it is essential that you have the following experience:
- Experience of managing donor funded projects (multi-country and partner desirable), including project monitoring and reporting against payment deliverables, proactive risk management and escalation
- Experience in writing and editing reports for donors or other external stakeholders
- Financial management experience including budgeting and budget tracking
- Demonstrable experience managing complex relationships across organisations and across countries
- Proven experience working cross-team, generating consensus and support from multiple internal stakeholders and leading people through complex processes
- Experience in delivering capacity building support and skills development of others in either a technical area or project management skills, in order to meet project deliverables
Personal Attributes:
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and be committed to promoting equality, and safeguarding the welfare of team members and clients alike.
For this role, we’re looking for an individual who is:
- Self-starter, able to manage discrete projects with autonomy, but also integrate close working as part of a team, sharing responsibilities on more complex pieces of work.
- Pro-choice and committed to MSI’s mission.
- Integrity
- Driven by high quality results.
- Determined to succeed.
- Highly organised
- Demonstrates MSI team member behaviours and professional self-development.
Location: London Support Office (hybrid working) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (UK contracted hours).
Contract type: 24-month fixed term contract.
Salary: £40,000- £51,000 per annum commensurate with experience, for UK based candidates. Discretionary bonus + benefits. For all other locations, the role will be banded within national context.
Salary band: BG 9
Closing date: 7th June 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates. For all other locations, the role will be banded within national context.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Knowledge & Information Manager
Salary: £38,000 - £42,000 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Flexible/Hybrid/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days annually.
Join Our Team!
We have an exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources, to support, and empower everyone affected by Crohn’s or Colitis. This includes our evidence-based online and printed publications, web content, research summaries and other information, ensuring it is relevant, and accessible to all.
You will be driving new initiatives and developing tactical plans for the team which meet our strategic objectives.
You will be a member of the charity’s Management Development Forum, providing leadership across the organisation and liaising with the Senior Leadership Team and contributing to the leadership, planning and delivery of cross-team projects.
Benefits of Working for Crohn’s & Colitis UK
If you’re successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About You
You will be skilled in the translation of complex medical and health information into engaging and accessible patient information, and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.
You’ll be:-
- Managing the development of Crohn’s & Colitis UK’s repository of evidence about Crohn’s and Colitis.
- Experienced in appraising research and translating this for patients and the public
- Proficient in measuring the effectiveness of a promotion and dissemination and use of information
- Working with both our external and internal stakeholders.
- A skilled multi tasker, able to prioritise and meet deadlines.
- And you’ll have a calm, consistent and flexible approach to work with a commitment to equality, diversity and inclusion.
About Us
We're the UK's leading charity for Crohn's and Colitis.
Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life. And, because of the stigma surrounding these conditions, thousands of people are suffering in silence. But we are here to support and champion their cause. We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!
If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
How to Apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, please refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email stated within our Recruitment Pack
More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website/
Closing Date: Wednesday 5th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Location: Various Sites across Greater London.
Salary: (Salary band 4.1) £35,022.58 - £36,590.75 per annum, pro rata at 37.5 hours per week (placement depending) - (Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: 6 Month Secondment
Closing Date: 3rd June 2024 at 12 noon
Virtual Interview Date: 11th June 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Peripatetic Team Deputy Service Manager at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Our Peripatetic Team provide front-line support to Solace’s Advice, Community and Accommodation-based Services across London. Peripatetic Workers enable our services to deliver a consistent, high standard of service.
The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse.
If you thrive on fast paced work settings, are able to adapt easily and quickly to new environments, and are willing to be deployed across our sites on a regular basis, then this is the opportunity for you.
About the Role
As the deputy service manager you will cover vacancies in management or specialist roles, delivering a high quality support service to survivors of domestic and sexual abuse.
As the service manager you will oversee and lead on the following areas of work of which there is more details in the job description.
- Operational Management of the Service
- Lead and develop a staff team of up to 7 members
- Quality assurance, Managing both staff and service performance
- Promote Solace and retain relationships in the borough
- Ensure Financial accountability & compliance
- Evidence outcomes and produce reports
- Corporate responsibilities
The length of a placement within a service can range from several weeks to a few months. You will receive a local induction to the service at the start of the placement. Placements can be in any of the following services:
Advocacy and Support
Refuge
Children and Young People
Therapeutic
Multiple disadvantages
About You
If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.
You will need to be comfortable with working independently and navigating teams and processes with confidence. Many of these teams may be experiencing change or uncertainty so building relationships and managing these dynamics will be a vital part of the role.
Ideal candidates will have:
- Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.
- In-depth knowledge and confidently advising on a range of options including safe housing, criminal justice, civil remedies and risk management.
- Demonstratable knowledge of adult and children safeguarding
- Experience managing staff
- Experience managing a project
- Have Excellent written and verbal communication skills
- Good understanding of Data collection and use of Microsoft packages
- Ability to work well under pressure, prioritising workload and crisis management
- Sensitive and non-judgemental approach when working with vulnerable clients
- Experience in risk assessment, management and safety planning
- CAADA/Safe Lives/Women’s Aid IDVA or DAPA qualified (Desirable)
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)
Contract: Permanent
Hours: 35 hours per week (flexible working arrangements considered)
Salary: £36,000 – £40,000 depending on experience.
Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.
Church Urban Fund is looking for an enthusiastic and well-rounded individual to help us improve and manage key digital functions across the charity.
The role requires someone with excellent problem solving and technical skills to support the use of digital platforms and tools within the organisation, as well as rounded people skills to help our staff understand and maximise the use of digital tools. You will also have a passion for business systems and processes that support our staff team to be agile in streamlined in our operations.
Your role will be pivotal in enabling us to support churches and communities through support of our programmes, campaigns, communications and fundraising activity.
We are looking for candidates who are competent in using digital platforms, using analytical tools and managing and supporting the implementation of digital and other business projects.
If you have a strong commitment to user engagement and a passion for supporting people and communities, we want to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.
What you will be doing:
- Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
- Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
- Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
- Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
- Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
- Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.
What you need:
- Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
- Understanding of governance models, legal requirements, and best practices in corporate governance.
- Strong organisational, interpersonal, and communication skills.
- Ability to work with confidential information and deliver under pressure.
- Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
- Proficiency in IT systems, including PowerPoint, Word, and Excel.
What You'll Get:
- Basic salary on POC starting at £52,032 (inc LW).
- Local Government Pension Scheme (Defined Benefit).
- 34 days holiday plus bank holidays.
- 36-hour week.
- Personal training and development plan.
- Cycle to work scheme.
- Employee Discounts.
If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.
Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today!
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
At Guy’s & St Thomas’ Foundation, our mission is crystal clear – to lay the foundations of a healthier society. Nestled in the heart of Southwark, London, our foundation boasts a rich history. We operate in collaboration with our local NHS hospitals through our charity brands. Additionally, we establish partnerships with local organizations, offering funding to drive essential programs, delivered through our subsidiary organization, Impact on Urban Health.
We are recruiting for a Fundraising Compliance Manager looking to make a difference in how we fundraise and support our fundraising charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity.
The successful candidate will need to be a detail orientated, solution focused, project manager with expert knowledge in fundraising and data protection regulations. We are looking for someone to lead and maintain a culture of compliance across all elements of fundraising and supporter engagement in this stand alone role.
As our Fundraising Compliance Manager, you will be the focal point for compliance, providing guidance and advice to colleagues ensuring that we have sufficient controls and processes in place across all areas of fundraising. In addition, you will provide comprehensive front line and administrative support, to facilitate best practice across Fundraising/Charity regulation and the General Data Protection Regulation and help embed this in our ways of working. You will produce and deliver training and supporting documents to upskill staff and to ensure consistency across the team, as well as identifying areas for improvement and development. You will keep your knowledge up-to-date and will be confident in communicating with staff at all levels and with varying levels of understanding; in an engaging and accessible manner.
Excellent organisation and project management skills will be required to ensure that projects and the day-to-day delivery and reporting of compliance is on track.
Key Responsibilities
Overarching responsibilities
- To oversee and be the main port of call for all compliance, data protection and gift administration queries in respect of fundraising.
- To develop and maintain robust operational frameworks, processes, systems and governance structures for compliance and gift administration that instil confidence and assurance in our fundraising operations and our ability to fulfil our contractual obligations as data processors and controllers.
- To provide guidance to fundraising colleagues and other stakeholders on compliance and data protection queries.
- To develop and maintain a culture of compliance across the Foundation through developing and delivering training and producing guidelines and departmental policies.
- To conduct periodic reviews or audits (to include external suppliers) to ensure that compliance procedures are followed and fit for purpose.
Gift Administration and Implementation
- Support our fundraising colleagues to maximise their income and engage with supporters in a compliant way
- Triage and respond to gift administration and compliance queries and requests within defined service level times
- Produce and keep updated, relevant guidance, tools and resources for colleagues across the fundraising function
- Develop new strategies to provide the best support for our fundraisers and work to build new and lasting relationships with key stakeholders
- Advise senior stakeholders on the benefits and risks of our activities and advise on the best course of action
- Working with the legal team, develop and maintain the appropriate gift agreements and similar documents, supporter communications and online pages, and support fundraising colleagues and supporters to complete the appropriate paperwork ·
- Manage the Fundraising Support email address/enquiry channels
- Ensure policies around philanthropy and gift management are up to date and disseminated appropriately across the Foundation.
Fundraising compliance and data protection
- To evaluate and apply the Data Protection principles to variable and challenging scenarios, supporting colleagues to find solutions to their problems within the limits of the law.
- Ensuring we are aware of and reacting to any fundraising and data protection regulations changes. Regulations include GDPR/UK Data Protection Act 2021, Fundraising Regulator's Code of Fundraising Practice, Charity Commission guidelines, BACS, and PCI DSS Compliance. HMRC Gift aid guidelines.
- Recognise that a change in procedure or legislation external to the Foundation has implications and who needs to be notified of the changes.
- Produce and continually monitor our operational policies; modelling best practices against the Fundraising Regulator's Code of Fundraising Practice
- Responsible for reviewing all fundraising contracts and third-party agreements for data capture to ensure they are in line with all compliance regulations, ensuring our supporter data is adequately protected, any new fundraising processes and procedures are compliant, and fulfilling the operational commitments associated. Suggest and negotiate amendments, and if the necessary compliance clauses cannot be met then decline authorisation to work with that third party.
- Assess data risks and complete Data Protection Impact Assessments where required, being prepared to work with colleagues to pull together the relevant information and present to the data protection lead for sign off. ·
Leadership
- Where necessary, be prepared to make pragmatic decisions on where we should be focusing resources.
- To develop a programme of training and guidelines to cover complicated rules and processes in a concise and accessible manner. To identify and address where the knowledge gaps exist.
- Monitor workflows and procedures identifying and implementing new efficiencies to increase work output and reduce service delivery timeframes
Skills and Experience
Essential criteria
- Experience of working in a compliance or similar function
- Experience of working in fundraising or with fundraisers
- Project management experience, leading multi-faceted projects
- Experience of working in a regulated environment
- Experience in creating and delivering strategic objectives and plans
- Experience of reviewing a variety of legal agreements, including gift agreements and similar documentation
- Experience of writing policies and procedures Knowledge of the Raiser's Edge or similar fundraising CRM system (desirable) or demonstrable ability to get quickly to grasp with new data systems Essential criteria
- Extensive knowledge of UK Data Protection legislation (in particular UK GDPR and PECR), Fundraising Regulations (Code of Fundraising Practice and Charity Commission regulations) and a track record of how to apply them.
- Problem-solving skills
- Ability to understand and interpret complex legislation, regulations and guidance and make it accessible to others.
- Ability to constructively challenge the status quo and see alternative solutions to overcome barriers.
- Excellent team player willing to be flexible to support colleagues in a busy environment.
- Numerate with the ability to record and assimilate complex information accurately
- Excellent time management with the ability to prioritise the work of a team and produce high-quality outputs
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.