Quality assurance manager jobs in stockwell, greater london
Are you experienced in delivering projects that improve services and support? Would you enjoy working in a collaborative and forward-thinking team?
We're looking for a Project Manager to lead and deliver a range of projects that improve services and ways of working across our Services & Partnerships directorate. From initial planning through to completion, you'll work closely with colleagues, stakeholders, and where appropriate, volunteers and people living with and affected by Motor Neurone Disease (MND). This Project Manager role is ideal for someone who enjoys working across teams, managing complexity, and delivering structured, inclusive and effective change.
Key Responsibilities:
- Deliver assigned projects on time and within budget
- Define project scope, objectives, required resources, and success measures
- Introduce and manage ideas for improvement, using proven methods and techniques
- Act as the main point of contact for stakeholders, leading communication and engagement activities and plans
- Work in partnership with staff, volunteers, and people living with and affected by MND to co-produce solutions and ensure engagement and understanding of the project.
- Oversee project progress, risks, and issues, escalating where needed
- Manage project budgets and monitor spending against agreed plans
- Manage contracts with third parties and suppliers including any tender processes
About You:
- Project management experience, including seeing projects through the full life cycle
- Experience in the delivery or transformation of services and support in health or third sector organisations.
- Experience of Quality Improvement methodology
- Excellent organisational, interpersonal, and analytical skills.
- Ability to understand and manage complex issues, and manage changing priorities and draw insight from varied sources
- Experience using data and analysis to support decisions and track progress and improve performance
- Skilled communicator with the ability to engage a range of audiences
- Competent in project management software and tools
- Able to present complex ideas in accessible and engaging ways
- Experience tracking performance indicators and reporting clearly
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This is a home-based role with travel requirements to our office in Northampton in-line with business needs. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Project management experience, including seeing projects through the full life cycle.
- Operational or project experience in the delivery or transformation of services and support in health or third sector organisations.
- Experience of Quality Improvement methodology.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
If this Project Manager opportunity sounds right for you, we look forward to hearing from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building safety and ready to lead from the front? This is a unique opportunity to make a lasting impact as the Building Safety Manager for YMCA Thames Gateway Group. In this role you'll have the exciting challenge of shaping and leading a team focused on responding to the increased importance of building safety and compliance. You'll oversee a diverse portfolio of 38 properties, ranging from hostels and self-supported accommodation to nurseries, youth centre, a gym, and a café. You will ensure the safety, compliance, and operational integrity of these sites, directly influencing the wellbeing of the communities and beneficiaries we serve. As part of this role, you will: Build and lead a team that responds to and manages safety and compliance issues across our properties. Influence change by embedding best practices in building safety and compliance. Be pivotal in ensuring a secure environment, meeting regulatory requirements while maintaining a community-focused approach. Join us at YMCA Thames Gateway Group and play a leading role in keeping our properties safe for everyone. This is your chance to shape the future of building safety within a mission-driven organisation.
The client requests no contact from agencies or media sales.
Are you experienced in UK policy and ready to lead on complex issues? Are you ready to use your policy expertise to drive meaningful change?
The MND Association is looking for a Policy Manager to shape and lead our policy influencing activities across England, Wales and Northern Ireland. In this key role, you will develop and promote policy positions that ensure our voice is heard in public debates and among decision-makers. You'll work with a wide range of stakeholders to influence change and improve support for people living with and affected by motor neurone disease. We're looking for a Policy Manager with strong analytical skills, political insight and clear communication abilities, who can work confidently both independently and as part of a collaborative team.
Key Responsibilities:
- Manage and develop policy, research and analysis work to position the MND Association in key debates
- Monitor and analyse public policy to identify barriers and propose evidence-based solutions to support campaigns, briefings and submission
- Communicate the MND Association's position through high-quality briefings, reports, submissions and speeches
- Develop and maintain relationships with policymakers, government officials, and key sector organisations
- Represent the Association in external policy and consultation forums
- Support the implementation and evaluation of the Association's Public Affairs and Campaigns strategy
- Keep internal colleagues informed of relevant policy developments
- Circulate policy positions to varied audiences in accessible formats
- Lead and support policy-related meetings, seminars and consultations
- Line-manage Policy Advisers and oversee commissioned projects where required
About You:
- In-depth knowledge of health and/or social policy in the UK
- Strong understanding of UK political systems, including Westminster and the devolved nations
- Proven experience in delivering impactful research and policy analysis
- A successful track record of policy development and influencing change
- Ability to interpret and comment on complex issues clearly and effectively
- Experience of managing staff and external consultants
- Strong planning and organisational skills with the ability to meet deadlines
- Willingness to travel across the UK and attend occasional evening or weekend events
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas
- Familiarity with UK political systems, including Government departments, Westminster and the devolved nations.
- Excellent communication, negotiating, reporting influencing and negotiating skills
- Excellent planning and management skills.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
The Policy Manager role offers a chance to make a real difference while working in a supportive and flexible environment. If you have the skills, experience and commitment to drive positive policy change, we would be delighted to hear from you.
Join us as a Policy Manager and help shape a better future for people living with and affected by MND.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: Elephant and Castle (around a 7 - 10 minute walk) onsite working, step free access
Salary: £33,200
Shift Pattern: Monday to Friday on rota which can vary between 08:00 - 16:00, 09:00 - 17:00, and 14:00 - 22:00. You will also take part in the out of hours on call service for managers. Home working available one day per month, one evening per week, and no bank holiday working.
About the role
We're seeking a Deputy Service Manager to join our Independent Approved Premises (IAP), commissioned by Criminal Justice Service (IAP) which works with high risk offenders who have left prison. Penrose Drive is a community setting, rather than custodial where residents can go out in the community if they do not have restrictions on their license. Security is therefore flexible in both design and operation. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners.
You will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within the criminal justice system and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working within a criminal justice system environment
- Ability to lead a team to achieve service KPI's
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check and BPSS check. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.
Some of the things that we are looking for in our Community Manager:
- The ability to focus on impact and deliver results.
- Experience of planning, developing, and managing support services for clients with support needs.
- Knowledge and understanding of Strength-based practice and Trauma informed care.
- Knowledge and understanding of In-form client management system.
- Experience of managing the performance, learning and development of staff.
- Knowledge and understanding of homelessness issues.
- Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
- A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential
Some of the things you would be responsible for as a Community Manager:
- Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
- Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
- To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
- To assist and encourage Companions to move into independent accommodation where appropriate
- Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
- Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
- Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.
So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes.
Emmaus Greenwich supports people to move on from homelessness




The client requests no contact from agencies or media sales.
Contract: 12-month fixed term contract, part time, (28 hours per week)
Salary: £43,962 - £47,502per annum + London weighting allowance at £3,954 per annum, pro-rated
Location: Hybrid, London, Victoria Animal Hospital SW1V 1QQ (2 days per week in the office)
Closing date: Sunday 22 June 2025
Interview dates: 30 June & 1 July 2025
Join Blue Cross as a Project Manager and help shape the future of our Veterinary Services, helping people on low incomes to access vital healthcare for their pets. As part of our central Strategic Planning team, you’ll use your project management skills to help deliver an ambitious expansion programme to reach more pets and people across the UK who need our help, at a time when it has never been needed more.
More about the role
In support of our three-year strategy, Our Focus, we’re working to increase the number of pets we help through our veterinary services whilst maintaining a financially sustainable service for the charity.
To achieve this, we’ve designed a programme of service design and improvement projects, and as Project Manager, you’ll play a vital role in bringing this vision to life.
Working closely with the Programme Lead and Head of Veterinary Operations, you’ll lead the implementation of a key service design project across our hospitals, working with hospital teams to make the transition as smooth as possible whilst maintaining focus on the project benefits. You’ll also support the programme team to apply our project methodology ensuring the necessary structure and governance.
We’re looking for someone with a track record of delivering large, service design changes in operational, customer-facing environments. You’ll be an experienced Project Manager, with a collaborative approach and great stakeholder management skills to enable you to lead our teams and clients successfully through this transition. Experience in a similar healthcare setting would be beneficial, in addition to a passion for pet welfare and empathy for our clients.
At Blue Cross, we offer a rewarding career where you can make a tangible difference to the lives of pets. You'll join a passionate and dedicated expert team committed to our purpose to help pets and people thrive together.
We provide an inclusive, supportive and collaborative work environment, opportunities for professional development, and a competitive benefits package, including flexible working arrangements.
What you’ll do:
- Plan and deliver your projects using our tried-and-tested project management approach (based on Prince2) to achieve successful outcomes.
- Keep a close eye on project progress, budget, quality and performance to ensure we meet our goals.
- Build strong relationships with colleagues and external partners linked to your projects.
- Work collaboratively to create realistic plans and allocate resources effectively.
- Clearly communicate project updates, challenges, and successes to stakeholders and senior leadership.
- Manage changes and issues, finding creative solutions.
- Identify and manage project risks.
- Maintain accurate and up-to-date project records.
Want to know more? We've attached a detailed job description that outlines the role and responsibilities in greater depth.
About you
We’re seeking a highly motivated and experienced Project Manager with a passion for project management and pet welfare. You’ll be a natural leader with excellent communication and interpersonal skills.
You’ll have a proven track record of delivering large, successful projects on time and within budget to meet their goals.
Knowledge, skills, and experience
- Experience leading strategic, cross organisation service design projects successfully from start to finish
- Strong project management skills and in-depth technical knowledge (Prince2 or equivalent)
- Excellent organisational and planning abilities
- A keen eye for detail and accuracy
- Excellent interpersonal and communication skills with extensive experience of engaging, influencing and working with diverse teams and external clients to deliver change
- A passion for pet welfare
- Experience managing multiple projects simultaneously
- Experience working in a busy role and to deadlines
It would be great (but not essential) if you also had:
- Previous animal welfare/charity experience
- Experience working in a similar healthcare setting
- Change management qualification
- Experience of using MS Project
Ready to join us?
Click the ‘Apply Now’ button to complete a short application form and upload your CV ahead of the closing date on Sunday 22 June 2025.
We may close this advert early if we receive a high volume of suitable applications. We look forward to receiving your application!
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a University Volunteer Programme Senior Manager to join our Register Development team.
Interviews will be conducted on a rolling basis, and the advert may close prior to the advertised date. So if this position is of interest, please be sure to submit an application at your nearest convenience.
Title: University Volunteer Programme Senior Manager
Salary: £46,350 per annum
Contract: 12 month, fixed-term, maternity cover
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London (2 days per week on-site)
Job Summary
Anthony Nolan is seeking an ambitious University Senior Manager to lead and grow our lifesaving university volunteering programme. You'll lead the team in growing our recruitment to the stem cell register through students and universities, including our established network of student societies known as Marrow. You’ll be responsible for delivering our university recruitment strategy, leading the team to provide an excellent volunteer experience that inspires and empowers students to provide lifesaving support.
This role offers the chance to make a significant impact by driving recruitment and developing new opportunities that ultimately bring forward the day when every patient who needs us can survive and thrive.
Essential Attributes:
- Experience of line management and building high performing teams
- Extensive relationship and stakeholder management skills
- Excellent written and verbal communication skills, including the ability to develop inspiring propositions and communicate organisational impact.
- Experience of engaging and motivating diverse supporter groups and volunteers
- Demonstratable ability to negotiate and influence a range of both internal and external stakeholders at different levels.
- Ability to prioritise a workload which includes project delivery, day-to-day activities and emerging opportunities.
- Experience of organisation large events or conferences.
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description attached to this advert, or hyperlinked at the bottom of the advert on our website.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Domestic Housing Manager (Floating Support)
Salary: £33,000 - £39,000
Location: Hammersmith
Contract: Permanent
Hours p/w 35 hours (up to 2 days WFH)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,
Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.
Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.
Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.
About You:
To be successful as the Domestic Housing Manager you will need the below experience and skills:
You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Cycle to Work Scheme
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Slough.
£41,000.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are seeking an experienced and dynamic Contract Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.
As a Contract Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.
What you'll do:
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)
For the full list, please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff to deliver excellent services
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind
Excellent organisation skills
Thrives on change and enjoys dynamic diverse environments
For the full list, please see our website.
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
The Corporate Partnerships Officer will help manage and support on implementing MDUK’s growing corporate partnerships strategy, playing an instrumental role in prospecting and supporting the delivery of charity partnerships that raise funds for MDUK. A confident individual that understands how to identify, develop, manage and retain corporate partnerships at a regional and national level.
This position is responsible for supporting the Partnerships and Ambassador Engagement Manager in delivering on ambitious income target in relation to employee fundraising, cause-related marketing, and strategic staff-based volunteering.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Thursday 26 June
Interviews will be on a rolling basis so early application is recomended
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.




The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
Are you passionate about supporting people experiencing homelessness and creating meaningful change? Do you want to be part of a compassionate, and forward-thinking team? Do you want to help us prove that better outcomes are possible with new ways of working? If so, we’d love to hear from you.
At The Connection Community, we provide a safe and welcoming space where people can find respite from street homelessness, build social connections, and access vital support. Our multi-disciplinary team is dedicated to reducing the harms associated with rough sleeping, fostering inclusion, and empowering individuals to move towards stability and independent living.
We see relationships as the key tool for change. The Community team build relationships of trust and solidarity that will help people to access our comprehensive professional support network, including NHS health services, DWP benefits advisors, migration specialists, and drug and alcohol support teams – all offering their services inside The Community.
Together we are piloting a psychologically-informed, trauma-responsive model with an embedded specialist NHS psychology team. This means you’ll receive high-quality training, 1:1 consultations, and reflective practice to enhance your skills, and to support you and your team to pioneer best practice in homelessness services.
You will be managing a multi-disciplinary team that is dynamic, creative and focused on building trust through relationships. Supporting the team to identify, engage and provide harm minimisation whilst promoting a sense of belonging. Providing rapid interventions for new people who may not need the service, alongside offering sustained support for the people who need it most.
You will have substantial experience in delivering psychologically, gender and culturally informed service to people who are experiencing street homelessness. You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction
Full job description can be found on our website
Salary: £40,309
Closing Date: Friday 20th June
Interview Date: Friday 27th June
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Location: Homebased
Contract: Full time, permanent
Salary: £26,500 gross per annum
Closing Date: 16 June 2025
Interviews: 24 June 2025
Are you a Training Support Officer looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Training Support Officer to join our team.
About the role
This role provides tactical and targeted support to our District teams as we seek to enable our volunteers to deliver training to both cadets and volunteers in line with the Sea Cadets Learning Strategy. This post is responsible for supporting the delivery of the district training, including Royal Marine Cadet (RMC) training activity at Troop level. The work location can be flexible (home or office-based) requiring regular evening and weekend working supporting our volunteers by attending virtual meetings and delivering online training.
Responsibilities
- To provide functional support to our area Training Managers and District and RMC Troop Teams, ensure the district training plans are delivered, amended as necessary throughout the year, to the training plan and in line with identified training needed to best support the delivery of the Sea Cadet Experience.
- To support specific District Teams including the District Training Officer (DTO), District Recreational Officer/ Deputy District Officer (DRO/DDO), District Staff Officers (DSO), and RMC Troop Commanders (Trp Cdr) identified as requiring support under our change management process.
- To work closely with all District Officers to increase the number of certificated, current and competent instructors, and develop the capability and capacity of District Instructors to deliver training to cadets and volunteers across all Districts.
- To support the ATOs/DTOs/RMC Troops in all training matters (including uniformed and unit management teams) with a specific focus on Districts/Troops that need support.
- Support our Programmes and Virtual Training Manager with the co-ordination the of delivery of appropriate MSSC and other approved training packages (including BTEC, Duke of Edinburgh’s Award) appropriate to the age and experience of cadets across the organisation.
- Work under the leadership of our Assistant Director Sea Cadet Learning monitor performance against set targets set by the National Support Centre to ensure equitable access for cadets and adults to the Sea Cadet Experience.
Requirements
-
- Experience in working with youth groups and awareness and understanding on the challenges young people face.
- Experience in coordinating and supporting a programme of training activity.
- Experience in coaching and mentoring volunteers.
- Experience of drawing data to create support plans for delivery of activity.
- Experienced trainer with the ability to deliver engaging and impactful training.
For further information, please download the Recruitment Pack.
If you are interested in this role, please apply now!
Benefits
-
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 6th July 2025.
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
The Director role is a new opportunity working across ImpactEd Evaluation. Our partnerships encompass education organisations such as charities, edtech organisations and government, and schools and multi-academy Trusts. Across all our partnerships, we aim to design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence.
As a Director, you will be a senior leader of the evaluation practice and a statutory director on our Practice Board. Reflecting this, you will have a key role in the success of the practice, both commercially and in terms of social impact, and help to shape and deliver the strategy for ImpactEd Evaluation as a practice within ImpactEd Group, reporting to the Practice Lead.
The role will be a combination of business development, oversight and support of evaluation delivery, and strategic responsibilities. You will lead a number of sales and marketing campaigns, and support the design and delivery of our product offerings within those areas, as well as other priority strategic projects. You will also lead on a small number of high-priority partner engagements directly, and play a significant role in overseeing and quality assuring partnerships led by others.
The role would be ideal for a candidate with deep understanding of research and evaluation, a track record in business development, and the ambition to shape the leadership and direction of a growing social enterprise.
Why Us?
As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support
• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
The client requests no contact from agencies or media sales.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Works Project Manager to join us on a full-time, permanent basis, working 36 hours per week.
The Benefits
- Salary of £42,631 - £48,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a rare opportunity for a skilled project manager with experience overseeing diverse works projects and managing contractors to join our iconic and conservation-focused organisation.
You’ll gain the chance to work on some of the UK’s most treasured green spaces, overseeing the careful preservation and enhancement of listed structures, historic buildings, and essential public amenities.
Developing further experience on these exciting projects, you’ll be able to build an enviable portfolio that will see your future worth grow and your expertise skyrocket.
So, if you're excited by the idea of delivering meaningful projects in incredible historic park estates, we’d love to hear from you.
The Role
As a Works Project Manager, you will oversee the delivery of a broad range of refurbishment and maintenance projects across the built environment within the Royal Parks.
You will lead projects through every stage of the lifecycle, from inception and planning to execution, handover, and post-completion review, co-ordinating with architects, engineers, and contractors throughout.
Your work will include high-profile schemes such as the refurbishment of key worker lodges, restoration of listed bridges, and upgrades to iconic water features and facilities, all while ensuring the careful balance between conservation, visitor experience, and sustainability.
Additionally, you will:
- Prepare and manage project budgets and monthly financial reports
- Ensure compliance with design standards, legislation, and CDM regulations
- Carry out site inspections and co-ordinate project interdependencies
- Manage contractor performance and quality assurance
About You
To be considered as a Works Project Manager, you will need:
- Experience of project management, including managing a variety of works projects from inception through to post project evaluation
- Contractor management experience
- Experience managing projects with multi-disciplinary teams
- Experience of planning application submissions and working with planning consultants
- Knowledge of project management best practice supported by working knowledge of the full project management cycle
Other organisations may call this role Construction Project Manager, Refurbishment Project Manager, Historic Environment Project Manager, Infrastructure Project Manager, or Build Environment Project Manager.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Works Project Manager, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.



The client requests no contact from agencies or media sales.
Job Purpose
You will facilitate volunteering opportunities and embed lived experience insight and involvement across Glass Door, driving us toward our vision where no one sleeps on the streets of London.
· Volunteers power our services – bringing the time, skills and energy that keep services running.
· People with lived experience shape how those services are designed, delivered and improved.
Your job is to champion, organise, integrate and embed the contribution of both groups so their impact is felt in every corner of the organisation.
Job Responsibilities
What You’ll Do
· Ensure volunteers and people with lived experience play a clear, positive part in ending homelessness.
· Oversee every volunteering activity: night shelters, triage volunteers, office roles and more; making sure each runs smoothly, safely and inclusively.
· Organise and facilitate the Lived Experience Group, gathering insight, championing its recommendations and embedding their expertise across the charity.
· Work closely with colleagues across all teams, amplifying the voices of volunteers and those with lived experience.
· Champion volunteering across the organisation, showcasing its value and impact on our mission.
Volunteer Management
· Lead the full volunteer journey — recruitment, screening, induction, training, coordination and recognition.
· Produce and keep up-to-date role outlines and guidance so every volunteer understands their contribution.
· Act as the main point of contact for 20+ night shelter Volunteer Coordinators and for triage, office and translation volunteers, handling scheduling, queries and quality assurance while ensure a positive volunteer experience.
· Apply robust safeguarding practice across all volunteer activities.
Lived experience
· Organise and support the Lived Experience Group — schedule meetings, circulate papers, handle logistics, and recruit and onboard new members.
· Lead the charity’s lived experience strategy with the Director of Services and senior leadership, embedding co-production and meaningful involvement throughout the organisation.
· Champion lived experience insight across departments, advising colleagues on how to integrate it into their work.
· Promote trauma-informed practice when involving people with lived experience, modelling respectful and inclusive ways of working.
· Track and report how lived experience insight shapes services, communications and organisational culture, sharing clear evidence with leadership and trustees.
· Build external links with peer organisations and networks to share learning and widen opportunities for people with lived experience.
· Continually review and refine our approach, aligning it with sector best practice and our vision of an organisation shaped by those it supports.
Support others managing volunteers
· Work with teams across the charity to identify and shape new volunteer roles and opportunities where services need them.
· Develop clear role descriptions and guidance so every volunteer understands their purpose and what’s expected of them.
· Provide practical support and coaching to staff who supervise volunteers, promoting consistent good practice.
Volunteer communications
· Respond quickly to enquiries, giving a great first impression of volunteering at Glass Door.
· Write and send the monthly volunteer newsletter, working with the Communications team on wider volunteer related communications.
· Coordinate Volunteers’ Week activities to recognise our volunteers’ contribution.
· Gather and organise volunteer feedback to keep improving our volunteering opportunities and the services they enable.
Support, training and guidance
· Develop, implement and review volunteer-management policies, procedures and processes so staff have clear, best-practice tools to support the volunteers who enable our services.
· Advise colleagues on creating roles, supervising and utilising volunteers, and resolving day-to-day issues.
· Design, produce and deliver role-specific training packages and induction sessions for large volunteer cohorts (for example, 800 night shelter volunteers), ensuring everyone is confident and equipped before they begin.
· Evaluate and refresh training and guidance materials regularly, using feedback, legislation and organisational priorities to keep content up to date.
Quality assurance
· Stay on top of legislation and sector standards; update processes when needed.
· Regularly review the volunteer experience and introduce improvements.
· Aim for a consistent, inclusive and rewarding journey at every stage.
Other
· Uphold Glass Door’s commitment to equality, diversity and inclusion in all you do.
· Carry out any other duties reasonably associated with your role.
Person Specification
Essential
· Empathetic attitude towards people experiencing homelessness and other vulnerable groups, paired with a positive, engaging style that builds trust with volunteers, staff and others.
· Significant experience managing the full volunteer journey — recruitment, screening, induction, training, scheduling, support and recognition.
· An understanding of the value of lived experience involvement and the principles of co-production and co-design.
· Strong knowledge of best practice in volunteer management.
· Strong written and verbal communication skills and confident use of Microsoft Office and databases (e.g. Salesforce).
· Strong organisational and time-management skills
· Ability to build and maintain trusting, supportive relationships with volunteers and the Lived Experience Group.
Desirable
· Lived experience of homelessness.
· Proven ability to champion, facilitate, support and integrate the contributions of people with lived experience.
· Experience facilitating co-production panels or advisory groups involving people with lived experience of homelessness or other disadvantage.
· Professional qualification or recognised training in volunteer management.
· Skilled at designing and delivering training and group sessions.
Other
· Offer of employment subject to a satisfactory enhanced DBS check for adults.
· Availability for occasional evening events or service visits (less than 8 per year) with notice.
· Adherence to Glass Door’s safeguarding policies and procedures.
The client requests no contact from agencies or media sales.