Quality assurance officer jobs
Are you a creative and tech-savvy designer with a passion for education? Do you want to make a real impact in the medical field by creating world-class digital learning experiences?
The Royal College of Radiologists (RCR) is looking for a Learning Designer to join our dynamic RCR Learning team. You’ll collaborate with doctors and subject matter experts to design visually engaging, interactive e-learning resources that support radiologists and oncologists throughout their careers.
What you’ll do
- Design and develop high-quality, interactive e-learning content using tools like Articulate Storyline, Rise 360, Synthesia, and Canva.
- Create compelling visuals, infographics, animations, videos, and branded templates to bring learning to life.
- Collaborate with Learning Technologists and SMEs to storyboard, script, and deliver engaging learning experiences.
- Stay ahead of design trends and bring fresh ideas to enhance our digital learning offer.
- Support the marketing of e-learning resources by identifying standout features and usage trends.
- Help maintain and improve our Learning Management System (LMS) and ensure content is up-to-date and accessible.
What you’ll need
- Proven experience in instructional design and digital learning development.
- Strong graphic design skills with proficiency in Adobe Creative Suite.
- A creative eye for visual storytelling and accessibility.
- Excellent communication and project management skills.
- A collaborative mindset and the ability to work with a wide range of stakeholders, including medical professionals.
If you're excited about using your design skills to support healthcare professionals and improve patient care, we’d love to hear from you.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Service Officer
About Us
Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:
We work alongside people to help them escape poverty, build confidence, and find community.
Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.
We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.
Mission
The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other
Vision
Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again.
Values
These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation.
An organisation that is driven by people with integrity and commitment to the cause
We believe in leadership, development, growth, and continual learning
Ensuring fairness, equity and equality
Creating a place of respect, kindness and dignity for all
A healthy environment where people have fun and can be creative
Salary £16,224 per annum
Permanent Contract. ( Subject to further funding )
Part-Time, 20 hours over 5 days
Term Time
Monday, 1 pm - 6 pm
Wednesday 1 pm - 6 pm
Thursdays - 1 pm - 6 pm
Fridays 9 am - 2 pm
Saturdays 9.30 am -2.30 pm
(including 1 hr unpaid lunch)
School Holidays
Monday - 9 am-2 pm
Tuesday - 9 am - 2 pm
Wednesday 9 am - 2 pm
Thursdays 9 am - 2 pm
Saturdays 930 am - 230 pm
(including 1 hr unpaid lunch)
Working - from our Offices and Centres and in the community/outreach locations
The post holder must be flexible to work evenings and weekends to meet client and community needs.
There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.
Main Purposes of Job and Key Tasks
Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer
The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity.
The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.
The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection.
The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.
About the Role / Key Responsibilities
Programme Planning, Delivery and Implementation
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To design and deliver the Activity Camps and After School Club Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.
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Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.
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Work in Collaboration with the Leadership Team to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families
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Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities
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Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.
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Oversee and coordinate the operations of Food Services
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Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.
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Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.
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Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.
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Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.
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Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.
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Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..
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Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.
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Collaborate with local chefs or volunteers to create a welcoming environment for participants.
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Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.
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Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.
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Work on outreach programs targeting vulnerable populations to provide suitable assistance.
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Educate the team on nutritional options and food
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Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.
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Support families to identify their needs and connect them with appropriate services and resources.
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Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level
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Ensure that all processes and procedures in the SCH manual are being followed
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Ensure that the foodbank meets health and safety/environmental health standards in all its locations
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Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability
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Oversee the food Services in conjunction with the Service Manager
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Organise and run food collections in conjunction with Hub support
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Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.
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Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.
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Overseeing stock orders and working in collaboration with the Hub support and Finance department.
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Comply with SCH policies and procedures regarding the operation of services and policies
Strategy, Stakeholder Management, Leadership, and Management
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Representing the organisation on a strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders
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Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.
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Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.
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Maintaining relationships with suppliers, community groups, Schools, Libraries, supermarkets, and other stakeholders.
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Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions
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As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs.
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Actively contribute to and participate in AGMs, Away Days, Team Meetings, Development Sessions, and other Internal Meetings
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Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.
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Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team
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Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.
Camps and Event Management:
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Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.
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Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.
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Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere.
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Liaise with schools, organisations, local authorities, and volunteers to explore ways of sustaining and improving the provision.
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Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.
Volunteer Management:
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Work in collaboration with the Leadership Team and Business Support Team to recruit and train Volunteers.
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Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.
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Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.
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Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.
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Coordinate and oversee all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers
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Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.
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Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene, first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures
Administration and Reporting:
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Maintain accurate records of activities, participant attendance, incidents, Impact Reporting, Monitoring and Evaluations, including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met.
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Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.
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Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.
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Ensure that local data is entered into the database
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Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.
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Provide regular updates to the Leadership Team on service delivery and community needs.
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Produce monthly project reports and keep the CRM/ Database updated
Person Specification
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Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs.
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The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders
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Proven Line Management and Supervisory experience
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Willingness to undertake further training as required by Spring Community Hub
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Commitment to the concept of continuous improvement of procedures and practices
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Ability to remain calm in challenging situations and reinforce boundaries
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Ability to support people in managing difficult feelings, and communicate their needs effectively
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Knowledge of best practice for lone working, data protection, and safeguarding adults
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Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
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Strong sense of self, and ability to set and maintain boundaries and lead by example
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Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
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Excellent listening skills
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Ability to work collaboratively with colleagues and others.
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Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way
Qualifications and Skills:
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Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.
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Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.
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Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.
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Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.
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A compassionate and empathetic approach, with a genuine interest in the well-being of others.
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Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.
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Proficiency in using relevant software for record-keeping and report generation.
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Empathy and compassion for individuals facing hardship
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Strong organisational and problem-solving skills.
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Proficiency in Google Workspace and databases, and experience with client management and other IT / Project Management systems.
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Cultural competence and sensitivity to diverse backgrounds and experiences.
- A degree in social work, community development, or a related field is preferred.
- Experience working in a charity or community service environment, particularly with vulnerable populations.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.
- Understanding of issues related to poverty, housing, and social welfare systems.
- Ability to work both independently and as part of a team
Commitment to Equal Opportunities
All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying
We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.
We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve.
SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.
We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.
Responsible for staff/equipment
Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop
Reporting to…
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Spring Activity Camp/Pastoral Manager
Why Join us / Benefits
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A warm, welcoming, and passionate working environment.
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme.
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Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team
How to Apply
Complete the application form. You will be asked to submit a CV if suitable.
Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)
Closing Date: Interviews to be held virtually on a rolling basis
Application process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees
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Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.




The client requests no contact from agencies or media sales.
The Rainy Day Trust is seeking a Chief Executive Officer to lead our small but mighty charity as we enter an exciting new strategic planning cycle. If you’re an enthusiastic, dynamic leader ready to roll up your sleeves and drive real change for those who’ve worked in the home-improvement sector, this is your opportunity to steer an 182-year-old charity into its next decade.
About Us
The Rainy Day Trust provides practical, financial and emotional support to people who work - or have worked - in the home-improvement and enhancement industries (builders’ merchants, DIY, garden centres, tradespeople and related sectors). We deliver grants, debt relief, apprenticeship funding, fuel-poverty assistance, legal advice, counselling and e-learning, partnering with industry peers to tackle poverty through both direct intervention and prevention. We pride ourselves on punching above our weight to ensure every beneficiary lives with dignity.
The Role
As CEO, you will work in partnership with the Board to finalise and own our new five-year business plan, ensuring its successful delivery. You’ll combine strategic vision with hands-on leadership. overseeing service delivery, fundraising, financial stewardship and regulatory compliance, while modelling our core values of transparency, fairness, energy, inclusivity and compassion.
Key Responsibilities
- Strategic Leadership: Co-create, implement and evaluate the new five-year strategy, business plan and budgets.
- Operational Management: Lead a small core team and manage partner relationships (e.g. Maximus for casework). Ensure high-quality, cost-effective service delivery and robust risk controls.
- Income Generation: Devise and deliver a diversified fundraising strategy (corporate partnerships, events, digital campaigns) to secure financial stability in a demanding climate.
- Governance & Compliance: Act as Nominated Individual to the Charity Commission; support the Board in trustee recruitment, training and governance best practice.
- External Relations: Serve as chief spokesperson; build and sustain partnerships across the home-improvement sector to raise awareness and influence.
- Culture & Values: Foster an organisational culture of learning, innovation, professionalism and integrity that reflects our values at every level.
Key Details
- Job Title: Chief Executive Officer
- Salary: circa £70,000 per annum
- Contract: Permanent, full-time (evenings and occasional weekends; UK travel required)
- Location: Head office in Bromsgrove, Worcestershire, with travel across the UK
Person Specification
Essential
- Graduate or equivalent vocational qualification.
- At least 10 years’ senior-management experience in a comparable organisation (charity, social enterprise or commercial).
- Proven track record of income generation across varied channels.
- Experience of strategic planning, budget management and regulatory compliance (Charity Commission, SORP).
- Strong leadership skills: able to inspire small teams and foster collaborative partnerships.
- Excellent communicator, both orally and in writing; adept at presenting complex issues succinctly.
- Financially literate: able to interpret spreadsheets, set forecasts and manage risk.
Desirable
- Experience in the home-improvement, construction or retail sectors.
- Familiarity with mental-health or preventative-welfare work.
- Background in formal collaborations/joint ventures.
Attributes
- Values-driven, demonstrating integrity, empathy and inclusivity.
- Strategic thinker with a results-oriented, commercial mindset.
- Resilient under pressure, well organised and adaptable to changing priorities.
- Curious and innovative: open to new ideas and continuous learning.
If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.
Closing date for applications: 9am, Monday 30th June 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Rinova Ltd
We are a dedicated organisation committed to delivering high-quality funded provision, including employability programmes for marginalised young people and adults. Our goal is to create impactful, innovative, and sustainable solutions that make a real difference in our communities.
Role Overview:
We are seeking a dynamic and experienced Delivery Manager and Funding Acquisition Lead to oversee multiple delivery teams and drive the success of our funded projects. This role combines operational leadership with strategic funding development, ensuring that our programmes meet targets, maintain high standards, and secure ongoing financial support.
Key Responsibilities:
· Manage and support multiple delivery teams across various funded projects, ensuring targets are achieved and quality standards are maintained.
· Develop and maintain a high-level overview of all ongoing projects, identifying opportunities for synergy, shared learning and cross-programme collaboration to enhance impact and efficiency.
· Support project managers in planning, monitoring, and evaluating project progress.
· Oversee quality assurance processes to ensure high standards of delivery and impact.
· Act as a vital link between delivery teams, senior leadership, and compliance teams, providing solutions to underachievement and promoting continuous improvement.
· Develop and maintain strategic partnerships with external stakeholders including funders, delivery partners and sector organisations to enhance collaboration and extend programme reach.
· Represent the organisation in partnership forums and networks to raise profile, share learning and identify joint funding or delivery opportunities.
· Play a key role in funding acquisition by working closely with the CEO to identify suitable funding opportunities.
· Lead the development of innovative and compelling funding applications, particularly for public funds, grants, and trusts.
· Maintain a strong understanding of funding sources, grant-making bodies, and trust organizations, leveraging this knowledge to secure new funding streams.
· Track and report on funding progress, ensuring compliance with funder requirements and organisational policies.
· Foster a positive team environment, promoting collaboration, communication, and shared success.
· Stay informed about sector developments and funding landscape changes to adapt strategies accordingly.
Person Specification:
· Proven experience in delivering funded provision, especially employability programmes for marginalised young people and adults.
· Ability to maintain a strategic overview across multiple projects, identifying links and opportunities to align efforts and achieve shared goals.
· Demonstrable success in securing funding from public sources, grants, and trusts for independent training providers and CICs.
· Experience in developing and managing strategic partnerships with external stakeholders, including funders, delivery partners and sector bodies.
· Ability to represent the organisation in external forums and networks, with confidence in advocating for shared goals and joint opportunities.
· Strong knowledge of funding sources, grant application processes, and compliance requirements.
· Excellent communication and interpersonal skills, with the ability to build relationships with funders, partners, and team members.
· Positive outlook, proactive approach, and strong team-working skills.
· Ability to lead, motivate, and support delivery teams effectively.
· Strategic thinker with problem-solving skills and a solutions-focused mindset.
Why Join Us?
This is an exciting opportunity to make a meaningful impact through high-quality delivery and innovative funding strategies. If you’re passionate about social impact, possess a strong track record in funding acquisition, and enjoy leading teams to success, we’d love to hear from you!
The client requests no contact from agencies or media sales.
We have an exciting role as a fundraising officer to join our small but ambitious fundraising team. We are embarking on a significant capital redevelopment, and will raise income through trusts and foundations, individual donations and corporate supporters.
You will be responsible for supporting the Head of Fundraising with timely communications to both supporters and prospective donors, researching potential fundraising opportunities, maintaining the CRM system and reconciling fundraising accounts.
You will be involved in the creation of fundraising campaigns and be required to liaise with team members from across the organisation to gather information to develop them. Fundraising sits within the Income Generation team and you will work closely with the Head of Retail and Enterprise and the Marketing Manager.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Self-employed Independent Fostering Reviewing Officer
Locations: Yorkshire
Pay - £33 per hour
We are the UK’s largest specialist charity provider of fostering. Our core work involves providing high quality and well supported fostering families for children and young people in the care of local authorities.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults. New staff and workers will join us as we embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.
As a self-employed worker with TACT, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice. You can review our values here.
We are recruiting Independent Fostering Reviewing Officer to undertake carer annual reviews.
Core Tasks
- To carry out statutory annual reviews of Foster Carers.
- To satisfy TACT that the foster carers continue to be suitable to be professional foster carers and that all safeguarding issues are addressed.
- to make recommendation to TACT in regard to foster carers terms of approval.
- To give the carer, the social worker of any child in placement, birth children and fostered children the opportunity to give feedback about the placement
- To be part of TACT’s Quality Assurance processes
- To ensure foster carers are enabling children to reach their full potential
Rates of Pay
- TACT will pay £33.00 per hour plus travel time at £15 per hour (outside of London) or £16.50 per hour (London only) and mileage at 45p per mile.
Please see the Job Information Pack for a full breakdown of the role.
You will be DipSW, CSS or CQSW qualified and registered with the relevant regulatory body (Social Work England, Social Care Wales or Scottish Social Services Council).
An Enhanced DBS/PVG check will be required for this role and will be undertaken by TACT on your behalf.
- Closing Date: Sunday 6th July 2025
- Interview Date: Monday 14th July 2025
Safeguarding is everyone’s business and we believe that only the people with the right skills and values should work in social work. As part of our commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard our young people. All staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
We do not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
The Corporate Partnerships Officer will help manage and support on implementing MDUK’s growing corporate partnerships strategy, playing an instrumental role in prospecting and supporting the delivery of charity partnerships that raise funds for MDUK. A confident individual that understands how to identify, develop, manage and retain corporate partnerships at a regional and national level.
This position is responsible for supporting the Partnerships and Ambassador Engagement Manager in delivering on ambitious income target in relation to employee fundraising, cause-related marketing, and strategic staff-based volunteering.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Thursday 26 June
Interviews will be on a rolling basis so early application is recomended
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.




The client requests no contact from agencies or media sales.
About the role
As finance and compliance manager, you will be an important part of our Senior Management Team (SMT) and help us deliver our exciting new strategy. Key responsibilities will include:
- Strategic financial planning and operations management, ensuring all financial transactions are accurately recorded, and controls and procedures are in place to safeguard our assets
- Developing an asset management and investment strategy delivering quality and value for money
- Overseeing compliance and property management, ensuring our buildings are well maintained, compliant, clean and safe
- Working closely with the CEO and SMT, providing financial guidance in support of our objectives and contributing to our strategic direction
To succeed, you will be a qualified accountant (eg. ACA, ACCA or CIMA) and have significant experience gained in a similar role ideally in a charity or housing environment, strong analytical skills and an ability to think operationally and strategically. You will be a key part of our SMT and the delivery of our strategy.
This is an excellent opportunity to make a significant impact on our mission to end homelessness while developing your leadership experience in a supportive environment.
About Threshold
We are a Swindon charity for people who are homeless. With over 50 years of experience, we know that with the right support at the right time, people can overcome homelessness and work towards a positive future.
As well as a competitive salary, we offer employees a wide range of benefits including:
- 25 days Annual Leave, rising to 30 days with service
- Competitive Pension
- Life Assurance Cover
- A Health Plan and access to an employee assistance programme
- Cycle to work scheme
- Charity worker discounts through the Blue Light Card scheme
- Professional development
To apply
The closing date for applications is midnight on Friday 27 June 2025.
To apply, please send your CV and a covering letter outlining how you meet the skills, knowledge and experience to be successful in this role.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Ending homelessness for people in Swindon by providing a safe place to live, personalised support and a pathway to independence

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Senior Individual Giving Officer (Retention) to join our Fundraising team.
This vacancy may close before the advertised close date dependent on the number of applications, so if the role is of interest please be sure to apply at your nearest convenience.
Title: Senior Individual Giving Officer (Retention)
Salary: £33,000 - £35,500 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London (2 days per week on-site inclusive of day's attending fundraising events)
Job Summary
This role will create and deliver supporter-centric and insight-driven retention campaigns to maximise the loyalty and income from our base of 30,000 individual giving supporters. Reporting to the Individual Giving Manager, you will develop and assess a range of supporter journeys and asks to best retain supporters across regular giving, raffle, lottery, cash giving and legacy - through digital, telemarketing and direct mail channels.
This is an exciting opportunity to help shape and grow the supporter retention and engagement programme within an agreed annual budget and calendar. The successful candidate will be an experienced direct marketing and digital project manager and collaborative team player. If you have excellent creative, analysis and project management skills across a range of channels with a detailed understanding of supporter engagement for mass audiences, we would love to hear from you.
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description attached to this advert, or hyperlinked at the bottom of the advert on our careers page. You can also read more about what to expect on the Our recruitment process page.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
About the role
We have an exciting opportunity for a talented Policy and Public Affairs Officer to join our team. This position is based in the Policy and Public Affairs department and the team sits under the Executive Director of External Affairs. In this role, you will research and draft high-quality policy work and strategically engage stakeholders across the sector, including MPs and the Government to disseminate evidence-based policy positions and solutions to improve women’s health across the UK.
Responsibilities:
- Research, develop and draft high-quality policies, policy briefings, reports and position statements
- Build collaborative relationships with teams across the College and with external partners
- Support our Public Affairs work, including monitoring the political environment and opportunities, developing briefings and coordinating events and meetings
- Support the effective functioning of the Policy and Public Affairs team, championing the College’s mission and values across all of our work.
For the full list of key responsibilities, please check the recruitment pack.
About you
We are looking for a driven and passionate policy professional to join our Policy and Public Affairs team to help to develop and disseminate evidence-based policy positions and solutions to improve women’s health across the UK. This position is well-suited to a proactive and detailed-oriented individual who is capable of working across a range of policies that impact women and girls.
You will report directly to the Policy Manager and will provide support to the wider Policy and Public Affairs team, contributing to the effective functioning of the team and advancing the work of the RCOG to ensure we continue to be at the forefront of policy debates which affect women’s health. If you are committed about making a real difference to the health of women and girls and have a well-developed understanding of policy development in the healthcare sector and how to influence in political spaces, we would be excited to hear from you.
Requirements:
- Demonstrable experience of working in a policy or public affairs role, with an understanding of Government systems and Parliament
- Effective interpersonal and communication skills with the ability to build rapport and influence stakeholders at all levels
- High-quality research and writing skills, with the ability to analyse complex information quickly and convey information clearly
- Successful track record of working across multiple priorities and meeting tight deadlines
- A collaborative mindset with commitment to equity in healthcare and the values of the RCOG.
If you are committed about making a real difference to the health of women and girls and have a well-developed understanding of policy development in the healthcare sector and how to influence in political spaces, we would be excited to hear from you.
Our culture and benefits
As a key member of the team, you will be located in our offices in London Bridge. The role will be hybrid with flexibility to work from home but with a requirement to come into the office and travel to Parliament as and when is needed. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working environment and free lunch onsite
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- 10% pension contribution after probation
- Enhanced wellbeing and family support
- Interest-free bike and season ticket loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Life assurance and income protection schemes
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
- Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack.
- Closing date: 10.00 am on Monday 16 June 2025
- We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
- Please note that the start date for this role is August 2025.
- If you have any additional questions about the role or how to apply, please contact the People Team.
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
If you require any adjustments to apply for this role or need the job advert in an alternative format, please contact us. We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process.
Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
The Role:
You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.
With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.
Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.
To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.
Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.
Location:
Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contractually this role is London-based.
Contract: Fixed Term Maternity Cover
Benefits:
25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
Matched pension scheme up to 7% of salary
Support for staff with caring responsibilities
Family-friendly culture
How to Apply:
If you would like to apply for this role, please send the following documents to recruitment by 20 June 2025
Your CV. Ideally in Word format.
A completed supporting statement form
A completed equalities monitoring form
Interview dates taken place via teams: 1st and 2nd of July 2025. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above
To be considered for this role you must have the right to live and work in the UK for your application to be progressed.
Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
Senior Research Interpretation Officer
Permanent
Salary: £32,000 - £35,000 per annum, plus benefits
Full time – 37.5 hours a week
London N1
We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.
Closing date: 5pm, Thursday 19th June 2025
Interviews:w/c 30th June 2025
Would you like to contribute to a unique research programme that plays a key role in advancing knowledge about cancer prevention?
An exciting opportunity has arisen to work on World Cancer Research Fund International’s Global Cancer Update Programme (CUP Global). CUP Global (previously known as CUP) is a unique, long-standing, and rigorous research programme that systematically gathers, analyses, and judges the strength of the global evidence on how diet, nutrition, physical activity and body weight affect cancer risk and survival. This work led to the publication of the authoritative Third Expert Report in 2018, which now needs updating in places to remain relevant and impactful.
As Senior Research Interpretation Officer, you will be a valuable member of the Research Interpretation team and the CUP Global scientific Secretariat. Your core work will be supporting the management of CUP Global on a day-to-day basis to help deliver its main objective of updating the Third Expert Report. You will provide scientific input, administrative support, and help coordinate specific work areas of CUP Global.
We are looking to recruit someone who has a Masters degree in public health sciences, particularly nutrition and/or cancer research, and with a good understanding of epidemiological concepts. We are seeking someone with experience of writing scientifically, copywriting, editing and proofreading, with good attention to detail and with experience of reviewing and interpreting scientific research/literature. We require someone who can co-ordinate and manage projects, who can produce concise, well-constructed, written communications with the ability to present orally to various audiences in a clear and persuasive manner, and who can provide administrative support, including taking meeting minutes and writing professional emails.
This is a permanent role within the Science and Policy Department at World Cancer Research Fund (WCRF) International. WCRF International is a not-for-profit organisation that leads and unifies a network of cancer prevention charities based in Europe, the Americas and Asia and is responsible for cancer prevention science, policy, strategic and operational direction to the network charities.
Application Details:
If you are interested in this role/s and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date.
You must have current right to work in the UK.
Please note: Your cover letter should demonstrate your understanding of our organisation and highlight how your skills and experience will make you a strong fit for WCRF International and the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Senior Training Design Officer
Location: National Support Centre, London, SE1 / Hybrid working
Contract: Full time, fixed term one-year contract.
Salary: £32,500 gross per annum
Closing Date: 26 June 2025
Are you an educator looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for a Senior Training Design Officer to join the Sea Cadet’s Learning Development team.
If you enjoy creating fun, high-quality session plans, activities and resources for indoor and outdoor learning this could be the role for you.
Responsibilities
- Create fun, engaging learning activities and sessions
- Work with subject matter experts to ensure sessions are accurate and practical
- Promote the use of the sessions by engaging with volunteers at all levels
- Manage the creation of how to videos to support learning
- Participate in training reviews and evaluation
- To advise and consult on the creation of learning materials enabling a more inclusive Sea Cadet Experience
- Support active collaboration and sharing of effective practice.
- Lead working groups to empower young people to take ownership of their own learning
Requirements
Requirements
- Experience in creating fun, engaging learning activities
- Experience designing outdoor learning
- Confident writing high-quality session plans
- Experience working with young people
- Experience working with subject matter experts to create content
- Demonstrable experience in project management
- Strong IT literacy
Desirable
-
- Knowledge of STEM subjects or Community Engagement
- Experience with e-learning
- Video editing skills e.g. Premier Pro or graphic design skills e.g. Illustrator or Canva
- Experience of working with 9-12 year olds – and creating age appropriate learning resources
For further information, please download the Recruitment Pack.
Benefits
- Some hybrid working opportunities
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.
If you are interested in this Senior Training Design Officer vacancy, applications must consist of an including a 500 word supporting statement around they think they fit the job description and person specification, along with a CV. Without this, we sadly will be unable to consider your application for this role.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check, and successfully acquire MoD security clearance.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Would you love to use your expertise in automated, insight-led marketing journeys to deepen supporter engagement and drive income for a truly compassionate, community-based organisation?
Charity People is delighted to be partnering with Wakefield Hospice, which has been providing expert, holistic care to people in the Wakefield area for over 30 years. We're looking for a Digital Communications Fundraiser who will play a pivotal role in shaping how supporters connect with the hospice's work and help secure its future for the next generation of patients and families.
Salary: £32,000 - £35,000 per annum (depending on experience)
Hours: 37.5 hours per week with flexibility
Location: Wakefield Hospice, with the opportunity to work from home
Excellent Benefits Generous holiday entitlement, with the option to flex it through Annual Buy and Sell Leave Scheme, wellbeing initiatives (including wellbeing activities and events, physio access, a mental health app, GP 24/7 access, massage, reiki and reflexology and a menopause friendly work environment), discounts and offers, employee assistance programme, life assurance, on-site parking, an onsite restaurant, and pension options.
About Wakefield Hospice
Wakefield Hospice provides high quality care and support to people with life-limiting conditions, and their families, championing quality care across the Wakefield district. The hospice takes a holistic approach to promoting quality of life for its patients, giving equal consideration to the physical, emotional, social and spiritual needs of them, their families and carers.
About the Role
This is a brilliant opportunity to take the lead on designing and optimising digital supporter journeys that build lasting relationships and inspire giving. You'll use insight, data, and automation to:
- Build segmented, multi-channel supporter journeys that boost retention, increase lifetime value and enhance the donor experience.
- Identify key moments for personalised communication and ensure each touchpoint reflects the values and voice of Wakefield Hospice.
- Work closely with the fundraising and marketing teams to align campaign messaging and deliver strategic, story-led engagement.
- Analyse supporter behaviour and journey performance to constantly refine, test and optimise.
About You
You'll bring experience of developing insight-led supporter or customer journeys across digital channels. You'll be someone who naturally seeks to understand behaviour and motivations, and you'll be confident using CRM and digital tools to build automated journeys that feel anything but robotic.
A strong communicator, you'll have the ability to translate data into compelling, meaningful content strategies that deepen supporter loyalty and emotional connection. This role would suit a data-savvy communications professional who is as passionate about personalisation as they are about making a difference.
Above all, you'll be motivated by making every supporter feel valued, seen and integral to the hospice's mission.
To find out more please get in touch with your CV to Ellen Drummond at Charity People in the first instance.
Deadline: 9am on Wednesday the 18th June
Interviews: TBC
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
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