Quality manager jobs in hackney, west midlands

Following two successful appointments of Salesforce Support Specilaists, we have two more exciting opportunities for 2x Salesforce Configuration Specialists to join our Salesforce team and help configure Salesforce for phase 2 of our organisational-wide rollout.  

Working with our existing team, they will help configure Salesforce to replace key legacy systems within our international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
 
About Mission Without Borders International 
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.

Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. 

We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. 

Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support.
 

About the role
Mission Without Borders is seeking an experienced Salesforce Configuration Specialist to focus on three key areas; Configuring a new Salesforce platform, integration of existing platforms, and supporting users around the world.

As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialists and Salesforce team, configuring the new system as well as being the first point of contact for Salesforce support across all staff in all 18 countries. Working with the system solution designs and architecture design documents created by the Salesforce Systems Architect, they will configure a brand-new Salesforce platform for program and beneficiary management. They will also need to ensure it is integrated with our existing NPSP donor management platform and works with other systems and services across the organisation.

In addition to configuration, they will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our International Project Manager and Salesforce Developer and Product Owner to manage change requests. 

Who we are looking for 
You will have proven experience as a Salesforce Administrator and strong experience implementing new configurations from scratch. Educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. NPC would be an advantage. 

A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise competing tasks. You must be able to translate solution designs and technical designs into working solutions. 

You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.

You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Enrollment into our pension scheme 

• Flexible approach to working (involves occasional travel to London, UK office or internationally) 

Stewardship is seeking an inspiring and strategic leader to head our Philanthropy Fund service. As part of our Leadership Team, you’ll champion biblical generosity, drive innovation, and lead a passionate team delivering exceptional service to high-impact donors.

You will lead a team of ten to deliver the vision for our Philanthropy Fund within Stewardship’s corporate strategy, lead and grow our Donor Advisory Board service, cultivate deep client relationships and expand our reach across philanthropy networks.  Driving income growth, providing data-led insights as well as representing Stewardship at key events. 

You'll need to be an empathetic leader, able to work strategically and collaboratively across teams.  A strong communicator with a passion for innovation and client relationships who is motivated by seeing lives transformed through Christian generosity. 

This is a 12 month, maternity cover role. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Project Indigo Lead

Service: Project Indigo

Salary: £40,669 - £44,933 FTE per annum, inclusive of Inner London Allowance (£24,401.40 - £26,959.80 per annum for part-time 22.2 hours a week)

Location: Hackney E9 - The role is 3 days per week, with flexibility for up to 1 day per week homeworking. Our office space is wheelchair accessible.

Hours: 22.2 hours per week (part-time)

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

Project Indigo is the LGBTQIA+ youth service based out of Off Centre at Family Action. We have been running a weekly LGBTQIA+ youth group since 2012, and have since developed our offer to include 1-to-1 key work sessions, and more recently, 1-to-1 specialist therapy, and a mentoring training programme. We are proud to be a LGBTQIA+ led and youth-centred service, creating a safe and welcoming space for young LGBTQIA+ to meet each other, try new things, and get support and advice on issues impacting them.

We are looking for an experienced and dynamic leader for our transformative LGBTQIA+ youth project. This is an exciting opportunity to make a real difference in LGBTQIA+ young people’s lives, leading a dedicated and passionate team.

Main Responsibilities:

• To lead on planning and facilitating group sessions, activities and trips for the Project Indigo group. Planning to incorporate the views and interests of members and develop opportunities for partnership working.
• Managerial responsibilities, including line management, budget management, monitoring and evaluation
• Developing and delivering strategic projects within the City and Hackney CAMHS Alliance to promote LGBTQIA+ inclusivity

Main Requirements:

• Strong experience in LGBTQIA+ youth work, and understanding intersecting social issues impacting young LGBTQIA+ people
• Understanding of best practice for supporting young LGBTQIA+ people and promoting LGBTQIA+ inclusivity within youth services
• Management experience on multi-faceted projects; strong leadership skills, ability to take initiative, and work effectively to manage competing priorities
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Check Child and Adult Workforce with Children and Adults Barred Lists.
• In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful candidate to identify as a member of the LGBTQIA+ community.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata)

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Follow the link to our website and apply via our Careers Hub by filling out our digital application form. 
• Closing Date: Friday 5th September 2025 at 23:59

Interviews are scheduled to take place in early October.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities and disabled candidates as well as LGBTQIA+ candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

• Do you enjoy building robust, well-structured features that improve how people interact with digital platforms?
• Are you confident working across front and back end to deliver accessible, high-quality code?
• Do you thrive in a supportive, agile team where clean delivery matters more than job titles?
• Do you want to play a key role in delivering features that support educators and learners across post 16 education?

Then this could be the role for you.
 

Learning on Screen is looking for experienced Full Stack Developers to build, maintain and improve our flagship platforms—Box of Broadcasts (BoB) and TRILT. Reporting to the Digital Development (Technical) Lead, you will join a small, agile team focused on accessibility, performance, and continuous improvement. You will take ownership of feature development, write production-ready code, and help shape our cloud-native AWS infrastructure. This is a hands-on role where you will deliver regular feature releases, enhance platform stability, and support secure, user-centred services for post 16 educators and learners.

Role Overview

Job title: Full Stack Developer
Salary: £40,000 (£50,000 FTE)
Hours: 28.8 hours/week (4 days, 0.8 FTE)
Contract: Permanent
Location: Remote
Reports to: Digital Development (Technical) Lead

What you will be doing

• Building and maintaining features across BoB, TRILT, and related platforms
• Developing secure, high-quality code across front-end and back-end systems
• Creating responsive, accessible user interfaces and improving usability
• Working in an AWS-hosted environment to support performance and reliability
• Supporting API development, data integrations, and CI/CD pipelines
• Debugging, maintaining, and optimising platform features
• Collaborating with the Digital Development Lead and wider team in agile delivery cycles
• Following best practices in documentation, version control, and secure development

What we are looking for

• Proven experience in full stack development using modern frameworks (e.g. JavaScript/TypeScript, Node.js, React)
• Strong understanding of front-end and back-end development principles
• Hands-on experience with AWS services (e.g. Lambda, S3, CloudFront, RDS, CloudWatch)
• Experience working with APIs, databases, and cloud-based deployment pipelines
• A user-focused approach with strong attention to accessibility and interface quality
• Experience working in agile teams and delivering to sprint goals
• A collaborative mindset with strong problem-solving skills and attention to detail

Bonus if you have:

• Experience building platforms for education or mission-led organisations
• Knowledge of WCAG accessibility standards and inclusive design
• Awareness of GDPR and secure data handling
• Interest in streaming or audiovisual technology

This is a brilliant opportunity to apply your technical skills in a meaningful way—building platforms that support both educators and learners and make a real impact across the UK education sector.

About us

Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and learners access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.

This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand. You’ll play a key role in helping us reach more young people and maximise our impact.

As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.

We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.

Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.

If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.

Role purpose:

1. Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.

2. Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.

3. Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.

 Key responsibilities:

Planning

• Shape and deliver the Primary Sector Development Plan.

Sales & growth delivery

• Drive income and centre growth targets across all relevant programmes.
• Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
• Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.

Marketing and lead generation

• Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
• Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
• Plan and deliver events related to the Primary sector and represent the organisation externally when required.
• Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.

Customer Experience (CX) & retention

• Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
• Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
• Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.

Collaborate across teams and support innovation

• Contribute to team planning meetings, training sessions, and department-wide initiatives.
• Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
• Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development. 

Skills, experience, and knowledge

Essential 

• Proven experience leading sales, sector development, or programme growth.
• Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
• Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
• An understanding of education systems in the UK, particularly the primary sector.
• Experience of working on your own initiative, taking a pro-active approach to your work.
• Strong communication and interpersonal skills.
• High level of presentation skills to external stakeholders.
• Experience of data management and analysing insight to inform decision making.
• An ability to network, influence and build relationships with key stakeholders and customers.
• Collaborative mindset with the ability to build strong working relationships across teams
• Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
• An ability to prioritise your workload and focus on importance of tasks.

Desired

• Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
• Experience working directly with or selling into primary schools, MATs, or local authorities.
• Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
• Understanding of education inspectorate frameworks, and how they impact school decision-making.
• An understanding of awarding body function and responsibilities.

We're looking for a Recruitment & Retention Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the People Team, this role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with the Charity. You will manage all recruitment systems, administration, and relationships with external recruiters, while leading improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them

Salary: £28,712 - £32,240 annual salary 
Contract: Permanent 
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

People Operations

• To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.

Recruitment

• Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy
• To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.
• Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.
• Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent
• Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.
• Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews
• Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.
• Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies

Onboarding

• Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.
• Provide comprehensive in-person inductions for all new starters
• Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods
• Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.
• Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate
• Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.

Information Systems

• To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.
• To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Officer as appropriate.

General

• Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• Experience and interest in recruitment, onboarding of new starters and retention of employees
• Experience in a wide range of administration activity in a People/HR function
• Experience of providing administrative support in a fast-paced environment
• Experience of using a range of systems and software applications

Qualifications

• Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post

Skills & knowledge

• An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace
• Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively
• Good communication skills (both written and verbal)
• A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel
• An understanding of confidentiality and data protection

Abilities

• Excellent accuracy and attention to detail
• Ability to develop good working relationships and rapport with internal/external stakeholders.
• Ability to work as part of a team as well as being able to use own initiative
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to set up and work according to schedules

Personal qualities

• A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Strong sense of responsibility and accountability
• An understanding of and commitment to the values of Your Place
• Willingness to occasionally work outside of normal office hours
• Committed to continuing professional development

Desirable

• Qualification in Business Administration or Human Resources
• An understanding or experience of using a people Information and payroll system
• Some knowledge, experience or understanding of people management processes and best practice

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

In September 2024, National Numeracy launched a new ‘Schools & Families’ programme to support Primary School staff, parents and carers in increasing pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside of the classroom. The programme also works to improve parents’, carers’, and school staff’s own confidence with numbers and with supporting children with their maths.

The programme has been hugely successful and is growing rapidly – we have now secured funding to deliver activity in all four nations of the UK and we are working with almost 300 schools currently.

The Schools & Families Programme Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, particularly delivering online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer near Brighton, in East Sussex, but the expectation for this role is that you will be based at home, travelling occasionally as needed across the UK.

Role: Finance & CRM Administrator

Reporting to: Financial Controller, with a dotted line to the Directors/Fundraising team

Purpose of job: To work with the Finance and Fundraising teams to provide excellent finance, CRM & other systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include maintaining financial records, managing and maintaining a CRM database of contacts, supporting other digital systems, and some general administrative duties including IT support.

Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.

Contract: Permanent

Salary: £28,000-£30,000pa depending on experience

Who we are looking for

Are you fascinated by data with an excellent grasp on finance, IT and digital systems? Are you interested in the role financial, CRM & other digital systems play in how arts organisations and cultural projects are managed? Are you looking to take the next step in your arts finance, administration or fundraising career?

The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of Finance & CRM Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM which began in 2023.

This new role is essential to the success of the Finance & Fundraising teams, in providing effective finance and CRM administration support. The Finance and CRM Administrator will support income generation activities including fundraising and venue hire, as well as playing a vital role in keeping the Museum’s accounting systems working effectively.

This includes processing all types of financial transactions on Xero and maintaining records on Beacon. You will work as a key part of both teams supporting the Museum’s strategy through the provision of high quality financial & other data, and the maintenance of the underlying systems.

This is an exciting opportunity for a highly organised individual with strong financial skills, an attention to detail, and a flair for collaborative working and information management. You will be looking to expand your skillset and make a tangible impact on our work,

through the effective use & development of the main systems underpining our financial strategy & income generation.

Key objectives

· Supporting the Finance team with accurate & timely processing & reconciling of all types of Museum transactions & ledgers including sales, purchases, banking & cash.

· Continue ongoing migration of supporter and customer data to Beacon CRM, working with all teams

· Support all staff with SharePoint migration project ensuring effective record management

· Continue seeking opportunities to improve the use of our digital systems to increase organisational efficiencies & income generation

Key responsibilities

Finance

· Raise sales invoices

· Process credit card transactions

· Credit control & reconciliation of the sales ledger

· Financial management of shop takings

· Process bank & cash transactions

· Bank reconciliations

· Produce financial reports & other ad hoc duties as required by the Financial Controller

· Gift Aid Claims support

· Training in and promoting use of XERO to staff

CRM Administration

· Maintain and update Beacon with all fundraising transactions including applications, prospects, & funding receipts

· Process donations, pledges and ticket payments from individuals, organisations, trusts and foundations

· Day-to-day administration of the Museum’s Friends & other membership schemes

· Maintain up-to-date and accurate records of contacts ensuring that strict confidentiality and GDPR legislation and guidance is adhered to

· Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM

· Lead on development of improving existing CRM systems within Beacon CRM

· Assist in data capture and gathering to support fundraising compliance & applications

· Training in and promoting use of CRM to staff including building reports.

Admin support

· Basic IT support working with outsourced IT contractors and the Operations team

· Manage the ordering of office items

· Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins

· Supporting the Director’s Office Project Manager with governance & meetings

Other

· To perform any other tasks as reasonably requested by the Directors, Financial

Controller and Fundraising team

Person specification

Essential

· Excellent financial, administration & analytical skills

· Experience of financial systems such as Xero, Sage or QuickBooks

· Good understanding and experience of Excel

· Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders

· Solid experience working with not-for-profit databases, such as Beacon CRM

· The ability to also work independently and take initiative within a small team

· Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities

· Excellent IT skills including in depth knowledge of financial systems, CRM, Microsoft 365, SharePoint, and other cloud based digital systems

· An enjoyment of and willingness to engage with a wide variety of people and organisations

· Able to act with discretion and maintain professional confidentiality at all times

· Appreciation of and support for the aims, values and ethos of The Foundling Museum

Desirable

· An interest in and engagement with the work and ethos of the Museum

· An interest in and engagement with the arts, heritage and/or music

· Experience of working in a finance or fundraising environment

Benefits

· 25 days annual leave per year (pro rata) + bank holidays (pro rata)+ Birthday leave + Volunteering leave

· You will be eligible to join a group contributory pension scheme (3 months after your start date)

· Discount from the Foundling Museum Shop and local partner businesses

· Access to season ticket , rental deposit and cycle to work scheme loans (3 months from your start date)

· Free and discounted access to partner museums and galleries

· Free access to our fully funded Employee Assistance Programme for wellbeing – WISDOM

· Training support from our on line learning platform

Interview timetable :

Closing date: 5pm 17 Aug 2025

First interview date: Week commencing 25 August 2025 (NB interview will include a job related task)

Second interview date for shortlisted candidates: Week commencing 8 September 2025

How to apply:

To apply please use the link to our application portal where you will be asked to upload our standard application form.

The form will ask you for: details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post; Details of your notice period and names of 2 referees, together with the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission); Telephone numbers, which will be used with discretion.

Please also tell us what makes you a good fit for the role, for example,giving evidence of your ability to match the criteria outlined in the Person Specification.

PLEASE NOTE: the application portal will request a CV. This is not necessary and can be ignored. Where it requests a CV please only upload the completed Application form, and the optional Equal Opportunities form.

Please get in touch with us if you have any access requirements, for example if you would prefer to send your application via video.

About the Foundling Museum

‘A seaman, a composer and a painter, and the moving story of the charity they started 270 years ago. It is a recipe of art and care, which still looks after kids today. Coram, Handel, Hogarth, what’s not to love?’ - Grayson Perry CBE, Foundling Museum Trustee

The Foundling Museum tells the compelling story of Thomas Coram’s Hospital for foundlings, the UK’s first ever children’s charity, now named Coram, and its first public art gallery, now the Foundling Museum.

Inspired by three great 18th-century activists - Thomas Coram, William Hogarth and George Frideric Handel - our mission is to inspire change and transform lives through the power of the arts. We believe in creative action that brings past and present together, to stimulate imaginations and enrich lives.

Examples of our work include:

· Art projects which explore how our historic story of care still resonates today by addressing stigma and supporting mental health. We do this by working in a connected way, establishing collaborations with local health and community partners.

· ‘Tracing Our Tales’, our flagship training programme for care-experienced young people which was named Learning Programme of the Year at the 2022 Museums and Heritage Awards. Supported by our Learning Team, trainees learn art or creative writing skills in weekly sessions led by dynamic artists and poets, to build a creative portfolio.

· Exhibitions, collections and displays, ranging from tiny, touching identifying tokens left by mothers with their babies, to composer George Frideric Handel’s will. Around the Museum, you’ll find works of art by contemporary artists like Yinka Shonibare CBE RA, Tracey Emin and Michael Craig-Martin, as well as 18th-century artists William Hogarth, Thomas Gainsborough and Joshua Reynolds.

About the role:

At the heart of Camden’s mission to end rough sleeping, the Gray's Inn Road project offers short-stay accommodation for 16 individuals experiencing some of the most challenging periods in their lives. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service plays a pivotal role in ensuring rough sleeping in Camden is not only rare but brief and not repeated. Residents typically stay between three to six months, during which time the focus is on creating pathways into safe, sustainable housing and renewed independence.

You’ll be part of a dynamic, forward-thinking team dedicated to delivering trauma-informed, psychologically informed support. You’ll work closely with clients facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and histories with the criminal justice system. With your own caseload, you’ll conduct in-depth assessments, build tailored support plans and facilitate interventions that reflect the needs, strengths and aspirations of each person. Every day brings new opportunities to connect people with education, training or employment, to help them rebuild practical life skills, and to foster progress towards long-term goals.

This is a role where no two days are the same, and the impact you’ll make is tangible. From supporting someone through a housing move to witnessing the first steps towards recovery or reconnection. You’ll work alongside a wide range of services including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway, as well as contribute to the operational running of the service and uphold high standards in safety and compliance. At SHP, you’ll be part of an organisation that values learning and growth, offering you access to high-quality training, reflective practice and real opportunities to progress your career. Most importantly, you’ll be part of a team that believes in people’s potential and in your ability to help unlock it.

Please note: We have three vacancies available, two permanent and one fixed term until 31st March 2026 (possibility of extension or permanent depending on circumstances.)

About you:

• The ability to assist individuals who face multiple disadvantages to identify their personal goals and guide them through the process of change.
• Managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.
• Understanding of professional boundaries and their importance when delivering trauma informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 24th August at midnight

Interview date: Monday 1st September online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

ISEAL is offering an exciting opportunity for a proactive and well-organised individual looking to start a career in the sustainability sector. The role works across two important organisational areas, gaining valuable exposure to ISEAL’s approach to catalysing global efforts to advance on critical social and economic sustainability issues. If you are looking to apply your existing administration and/or customer service skills in sustainability and gain experience across a range of activities, this position will provide you with some excellent insights and networks that will benefit your progress. 

The Assistant will play a key role in ISEAL´s team, providing assistance to two managers to ensure efficient administration of their respective work areas - membership and operations. In the operations team, the successful candidate will get involved in the processes of running an international not for profit organisation, while also supporting the membership team in high quality member communications and data management.

To be considered for this role, you will need to be well-organised with great attention to detail and an excellent ability to follow up agreed tasks. Working efficiently and reliably under direction, you have a friendly and professional demeanour and are comfortable in your communications and interactions with colleagues and external stakeholders. You enjoy working on a varied and changing set of tasks to support the implementation of a project or a collaborative group process.  You have a natural aptitude with IT systems and data and enjoy helping others get the most out of them. Having worked on data analysis before would be a real bonus.

Please note that to fulfil the operations support tasks effectively, the postholder will be required to be present in the office on at least 2 days per week.

The key responsibilities we entrust you with

Operations Support

• Guide and assist ISEAL staff in using software tools effectively by leading inductions, writing guidance, sharing best practice, providing training and trouble-shooting issues that arise
• Manage IT equipment and liaise with external IT support
• Facilitate internal communications by supporting regular and ad hoc staff meetings
• Work closely with Senior Manager Operations on improvement projects, including leading smaller projects
• Assist in promoting best practice in use of IT, communications and knowledge management systems across the organisation and suggest and help implement improvements
• Support management of ISEAL’s office space in London, including liaising with landlord and ensuring office works well for staff
• Lead on procurement of items needed for smooth running of office, for staff leading events and equipment for staff home offices
• Participate actively in team and organisational planning and activities
• Participate in internal staff management processes such as performance reviews, supervisory meetings, etc.

Member communications

• Gather and prepare content for member mailings, including our monthly member-only newsletter, the ISEAL Insider
• Maintain the internal Mailchimp schedule, liaising with staff in the Communications team to plan and schedule mailings effectively
• Support other ISEAL teams to communicate appropriately with members through our different channels and mailing lists, checking for adherence to brand guidelines
• Support the Membership Coordinator and Membership Manager with drafting blogs, news items, and group posts to share updates with members via the ISEAL Platform
• With the Membership Coordinator, regularly review content on the ISEAL Platform to ensure it remains accurate and up to date, liaising with other teams where necessary

Monitoring our membership programme

• Regularly collect data to help monitor our member communications, engagement with member-only events, and use of the ISEAL Platform
• Create and update quarterly reports and dashboards to help identify and communicate key trends and inform improvements
• Support the Membership Manager with the preparation of quarterly and annual engagement reports to send to members
• Deliver administrative processes that underpin member relationship management and track member engagement, including maintenance of member records within Salesforce

Other

• Provide occasional support for member-only Zoom webinars and at in-person events
• Be a collaborative and effective member of both the Membership and Operations teams, liaising with colleagues at all levels across the organisation where needed
• Support the Membership Manager and Membership Coordinator on member engagement projects

Experience, Knowledge and Attributes

• Experience working or interning in a support/administrative or customer service/communications role, ideally in international NGO, professional or membership organisation
• Enthusiasm for using data to drive customer engagement and aptitude for working with data, ideally some experience in extracting and working with analytical information
• Good organisational and time management and ability to organise multiple simultaneous tasks efficiently and establish priorities
• Ability to communicate confidently and sensitively with a diverse global community
• Proficient written and spoken English
• Proficient IT skills, familiarity with virtual meeting tools (e.g. Teams, Zoom, etc.) and the use of contact management databases (e.g. Salesforce) and MS Office (especially Excel), as well as a demonstrable willingness to learn new tools and systems
• Experience using CRM systems, e.g. Salesforce
• Ability to communicate and work in a dynamic, international work environment and working with multiple managers
• Interest in and some understanding of sustainability issues

Additionally desirable

• Previous experience with support for IT systems and users
• Experience using Salesforce CRM
• Experience of using email marketing platforms such as Mailchimp, website content management systems, and/or Google Analytics 4

About ISEAL

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org. 

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Well-being, Creativity and Celebration.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum number of days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is an initial contract of one year with the possibility of extension

Salary:   £28,800-£31,800 p.a. depending on experience (full time, 37.5 hours per week)

Location: London is the preferred location, and a presence in the office is required at least two days per week. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.

Deadline for applications is 31 August 2025

Please note that we will only contact shortlisted applicants.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): 9-11 September

Pre-interview timed exercises (between 60 – 90 minutes from home): 13-15 September

Panel interviews (Teams): w/c 22 September

Decision: by 30 September

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.

Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Providing support with personal care as required
• Excellent communication and record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.  

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance 
Contract type: Part Time, Permanent 

Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover. 

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.

The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 3rd September 2025

Interview Date: 11 and 12 September 2025

Do you want to shape the future of a global scientific community tackling the world’s biggest health challenges? Join us in strengthening our community and ensuring our members feel informed, connected, and valued. We’re looking for a proactive Membership and Grants Officer to lead the operational delivery of our membership journey and grants programmes — supporting a vibrant network of researchers, educators, clinicians and more. In this key role, you will deliver exceptional service, strengthen relationships, and share data-informed insights that drive change.

Your role will include:

• Managing membership processes (applications, renewals, enquiries)
• Strengthening how we use our CRM (Microsoft Dynamics) to support insight and engagement
• Leading monthly and annual reporting to identify trends and improve experience
• Overseeing grant schemes from application to post-award
• Contributing to engagement projects aiming to support membership growth and retention

About you:

• Excellent organisational and communication skills
• Experience using CRMs for reporting and record management
• Strong attention to detail, with the ability to work independently and manage multiple priorities
• A proactive mindset and confidence working with internal and external stakeholders
• Experience in a membership organisation or managing small grants (desirable)

Why join us?
As part of a small, collaborative team, you will have the opportunity to take ownership of key processes, and develop your skills in a supportive environment. You will be able to take advantage of flexible hybrid working (2 days in our London office), and excellent benefits, including private medical insurance and enhanced pension contributions.

How to apply
To apply, please send your CV and a covering letter outlining how your experience aligns with the role.

PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RIGHT TO WORK IN THE UK. We do not offer sponsorships.

Closing date: 
The closing date for applications is 22 August however we reserve the right to conduct interviews as suitable candidates apply, and to close this advert at any time once sufficient applications have been received.

Accountability & Learning Officer - Improve humanitarian responses through evidence and  learning
London, N1
Full-time, Permanent
Salary of circa £36,000 per annum

When humanitarian crises strike, the DEC stands poised to co-ordinate and deliver incredible responses around the world.

Learning and insight are essential to improving how we respond and we’re now looking for an Accountability & Learning Officer to directly contribute to learning and growth for the DEC and our 15 member charities.

We need someone with monitoring and evaluation experience and a strong understanding of humanitarian crises globally to play a vital role in our dedicated charity.

About Us

The Disasters Emergency Committee (DEC) is a unique membership organisation made up of 15 of the UK’s leading humanitarian charities: Action Against Hunger, ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee, Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund, and World Vision UK.

When large-scale disasters strike countries that lack the resources to respond, we bring our member charities together to raise funds quickly and efficiently. In times of crisis, our mission is to save, protect, and rebuild lives through effective humanitarian action.

Working as one, we coordinate the UK public’s response to overseas disasters. Through our Rapid Response Network of media and corporate partners, we raise the alarm with the UK public and make donating as easy as possible, with most funds raised within the first two weeks of an appeal.

Since our launch in 1963, we have run 79 appeals and raised an astounding £2.5bn, helping save countless lives and rebuild communities.

At the DEC, accountability and learning are not just processes, they are a commitment to the people affected by disaster and will aid our growth and the development of our members. Your work will help ensure the funds we raise are used effectively and transparently, and that every appeal we launch is an opportunity to do better, together.

***Please download the job description for full details*** 
 

What You’ll Do
This role enables the DEC and our 15 member charities to effectively respond to humanitarian emergencies and provide timely, quality, community-focused assistance.

As an Accountability & Learning Officer, alongside your efforts to contribute to our learning and growth, you will shape our work to influence key policy agendas. You’ll be working across such areas as climate adaption, flexible funding for humanitarian action, and locally led humanitarian responses.

Overseeing our monitoring, evaluation, accountability and learning activities, you will support the set-up of projects, build relationships, and co-ordinate activities in all our current operational theatres.

Specifically, your role will involve:

- Assessing humanitarian crises for DEC appeal eligibility
- Maintaining and improving reporting templates
- Setting up and overseeing key learning activities over the appeal cycle
- Overseeing our Collective Initiatives and Shared Services portfolio
- Supporting a range of DEC research and learning projects and reviews
- Helping members to achieve their climate and environment targets
- Leading the design and set up of regular learning events and workshops
- Acting as the key focal point for members’ and partners’ queries
- Acting as deputy for the Accountability & Learning Manager

What You’ll Bring
To thrive in this role, you’ll need:
- Experience with monitoring, evaluation, and research design and/or implementation
- Experience in the international humanitarian/development/charity sector for an NGO, UN Agency or similar
- A strong understanding of humanitarian crises globally
- Detailed knowledge of humanitarian principles, programming, and how the sector operates
- A good understanding of Monitoring & Evaluation frameworks and methodologies used to monitor programmes and measure outcomes
- An understanding of and interest in key policy areas within the humanitarian system
- The ability to thoroughly check and clean large datasets and analyse quantitative and qualitative data
- A degree-level qualification (ideally a post-graduate level qualification) in a relevant discipline

How We’ll Support You
- Flexible working hours (outside of an appeal)
- 25 days' annual leave, rising with length of service (3 years: 27 days. 5 years: 30 days)
- 3% employers’ pension contribution, rising to 8% post probation
- HealthCare Cash Plan, providing an array of health services (~£1,660 cash value, per year)
- Wellbeing support
- Discounted access to various health club providers (via Gympass)
- Discount schemes for various retailers and businesses
- Discounted tickets for events, via Tickets for Good
- Season ticket loan (post probation)
- Financial hardship loan (post probation)
- Cycle-to-work & Car scheme (post probation)
 

How to apply 

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter by 9am, Monday 11th August 2025

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures. 

Other organisations may have titles such as Monitoring Evaluation and Learning Analyst, Monitoring and Evaluation Officer, or Planning, Engagement and Evaluation Officer.