Receptionist Jobs

Contract length: Full time,  permanent

Location: London

Hours per week: 35 (including some weekend and bank holiday work)

Salary:  up to £24k pa depending on experience

Closing date for applications: 23 December 2023

First interview date: First interviews are held over Microsoft Teams

Second interview date: Candidates successful at first interview will be invited to visit the Home and Clinic and to have a second interview in person as part of the selection process

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

We are recruiting a Clinic Receptionist who will share our compassion and commitment for animal welfare to work in our community vet clinic.

Our clinic operates 7-days a week, looking after pets brought in by the public in addition to the animals in our care at the shelter; the clinic is open to the public Monday to Saturday. Our Clinic Receptionist usually works 35 hours per week, Tuesday to Saturday between the hours of 9am and 5pm. We offer a caring and supportive team, lots of variety and the opportunity to make a lasting difference to the lives of dogs and cats and pet owners who rely on us.

Mayhew offers a variety of employee benefits, from enhanced annual leave and sickness pay from day one to Health Cash Plans.

Generally, you will:

• Work flexibly to provide excellent customer service in our clinic reception
• Support the smooth running of our community vet clinic
• Undertake other administrative tasks

To be successful in this role, you need:

• A love and passion for dogs and cats
• Experience working in a busy reception and providing administrative support
• A professional, friendly, calm and caring manner
• Ability to work well in a sometimes pressured and emotive environment

Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Come and join our team as Camden Disability Action’s new part-time (22 hours per week) Reception and Events Supervisor. You will have reception or similar experience and relish the opportunity to provide a first-class customer service experience to all who use our building and hire our rooms. Our supervisor will staff front of house while also leading our team of receptionists and volunteers to deliver important functions for the smooth running of our building in Kentish Town. This is not just an ordinary customer service role. You will be part of a growing charity driving change for Disabled people in Camden.

The core hours are Tuesday (8.30am to 6pm) Wednesday (8.30am to 6pm) and 4 hours on either Monday or Thursday afternoon.

You may also be expected to do some paid overtime work in the evenings and weekends

The deadline for applications is 5pm Tuesday 19th December 2023

Interviews 21st and 22nd December 2023

If you identify as a Disabled person and meet the essential criteria for the role you will be offered a guaranteed interview. Please state on your covering letter if you would like a guaranteed interview.

Role Purpose

As Reception and Office Administrator, you will play a key role in the team; providing a warm, efficient and professional reception service, and being the first point of contact for enquiries.

You will also provide administrative support to contribute to the smooth running and success of services. This will include supporting with the promotion of our services, processing new referrals, managing bookings and payments, and maintaining good record keeping.

Our Centre is open from 9am-5pm on Mondays and Fridays and from 9am-8pm on Tuesdays, Wednesdays and Thursdays. Please note that evening work is required for this role (with working hours 12-8pm in these instances).

Main Duties

• Maintain a professional and confidential reception service; greeting service users and volunteers and responding to telephone calls and emails efficiently;
• Act as first point of contact for enquiries, sharing accurate information and signposting;
• Provide general administrative support to the team, including service promotion, processing new referrals, and managing bookings, payments and day-to-day tasks;
• Maintain monitoring systems and databases in line with the organisation’s processes;
• Carry out marketing activities including designing posters, sending mail-outs and creating and posting simple social media and web content;
• Work collaboratively with other members of the team to deliver agreed objectives;
• Attend and participate constructively in meetings as required;
• Respond proactively to the demands of the role and have a flexible and positive approach.

Please note that this job description is not exhaustive and may change depending on the need and development of the organisation.

I am excited to be working with an amazing independent school in search of a temporary Administrator and Receptionist. This is a London based, full-time post covering two positions of School Administrator and Main School Receptionist. As front of house, you will be required to welcome visitors into the school, be the first point of contact for phone enquiries and handle general office tasks. Good interpersonal and organisational skills are essential.

The school administrator must maintain total confidentiality and courtesy at all times regarding the school in their dealings with parents, staff, prospective parents, and the public at large. The work will vary from day to day, but routine duties are outlined below. Information pertaining to any aspect of the school must not be disclosed to any parties outside of school.

Main duties:

School Administrator Specifics & Reception

Dealing with all written correspondence for Head, SLT

Managing and responding to parent emails

Organising diary meetings with parents or visitors

Maintaining calendar data entry (sports fixtures, class events & important information) 

Answering phone - dealing with current parents passing on prospective parents to registrar

Arranging appointments for school viewings alongside registrar

Updating registers for late children 

Co-ordinating school events such as individual photos & flu vaccinations

Coordinating school advertising for magazines

Sharing the cover for reception for after school events 

Taking minutes from meetings, writing up and distributing

Manage the school website. Keep school information, social media links, diary dates, term dates, school policies, staff list, news items and school newsletters updated at all times. Use Google Analytics to assess website traffic, bounce rates & conversion rates. Liaise with website development team over any issues or discrepancies.

Welcoming visitors and members of the school community into the building

Handling incoming telephone calls, e-mails etc.

Photocopying and distributing letters as required.

Assisting as requested the registration for prospective pupils

Keeping the school data base updated

Attending any meetings that are appropriate to the post as required

Attending any formal or informal events as required by the head teacher

Assisting when necessary to administer First Aid as appropriate.

If you have the above skills and experience and are available to start this exciting new role from 3 January 2024, please apply online today!

Westway Trust is seeking enthusiastic and motivated individuals to join their dedicated and friendly team of sessional workers to provide ad-hoc support to various departments within the charity. By joining us you will be instrumental in the services and support we provide to our local community in North Kensington. The Trust currently has a need for sessional Administrators; Receptionists and Events Support staff.

About you:

You will need to have the right balance of knowledge and experience with excellent interpersonal and customer-facing skills and will be available to work at short notice.  You ideally will reside in North Kensington or nearby, and will be committed to working for a charity supporting and enhancing the lives of people in the local community.

Key responsibilities of the role include but not limited to:

Administration:

• Handling general administrative tasks such as data entry, filing, photocopying, and document preparation.
• Assisting with office organisation and supply management.
• Diary management.
• Respond to enquiries (internal and external).

Receptionist:

• Provide a professional and friendly welcome for all visitors to the building.
• Manage meeting room bookings.
• Set-up and clear-down meeting rooms.
• Receive and respond to incoming calls.
• Open and close the building at the designated times each day.
• Sort and distribute post.
• Signpost safeguarding concerns in line with the safeguarding policy.

Events Support:

• Provide administrative support and excellent customer service.
• Preparing rooms/areas for meetings and events, including the moving of equipment such as tables and chairs.
• Provide support on event day.

Knowledge and Experience:

You will have experience in one or more of the following roles:

• Administration.
• Event support.
• Receptionist.

Personal Skills:

• Reliable and flexible.
• Confident communicator.
• Excellent organisational skills with a high attention to detail.
• Can proactively support colleagues in delivering a successful event.
• Can take the initiative to get things done.
• Proactive attitude with good problem-solving skills.
• Customer focused, with the ability to provide a friendly and efficient service to customers, staff and community members.
• Good IT skills, including MS Office Word and Outlook.
• A willingness to learn, where needed.
• Ability to work independently and as part of a team in culturally diverse environment.
• Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
• Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
• Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.

About us:

Westway Trust is a charity that was established to steward the 23-acres of space under the Westway flyover and works together with the local community to enable North Kensington to thrive. We dedicate ourselves to the social, environmental and economic wellbeing of this vibrant community. To deliver our ambitions we work with over 60 member organisations ranging from community groups and residents' associations to schools and sports clubs, as well as other local groups and people.

The estate is home to more than three acres of public green space, 120 tenants including more than 20 charities and non-profit organisations, two sports and fitness facilities, 48 light industrial units, 34 offices, 32 shops, community stables and a skate park.

By working with local people we want North Kensington to continue to be a place where everyone has the opportunity to be physically active; participate in arts and culture; get the economic opportunities they deserve; and live in a green and healthy environment.

The application deadline is Sunday 17 December when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early (an early application is strongly recommended) or re-open the advert at any point should we wish to. 

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Imagine arriving in a new country, a new city, trying to build your life and integrate. Not knowing how the system works and everything being new. You do not speak the language, do not know anyone. That is the reality for many refugees and migrants when they arrive in the UK. There are many barriers they face to being able to settle and integrate effectively.

We support refugees and migrants by providing free services including immigration advice OISC accredited up to level 3, Education, training and access to employment support, welfare benefits advice, access to healthcare and housing advice.

For the past 6 years we have also developed expertise in providing wraparound resettlement support for refugees who arrived via schemes such as SVPRS (Syrian Vulnerable Resettlement scheme), ARAP/ACRS (Afghan. Relocation Assistance Policy), UKRS (United Kingdom Resettlement Scheme), BNO (British National Oversees) and HfU (Homes for Ukraine Scheme).

The post holder will work within our very diverse and multi skilled Resettlement Team where everyone is valued and collaboration within this team and at all levels across the wider organisation is essential.

Why work for us?

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. 

Main Tasks and Responsibilities

Manage a caseload of clients/households

· To hold a caseload of host – guest households

· Provide pre and post arrival support to hosts

· Provide initial reception and orientation at client’s homes and within their local community settings

· Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the client’s homes

· Negotiate specialist intervention with external agencies as appropriate according to the client’s needs

· To be the lead contact for all agencies and responsible for coordinating support for your key clients

· To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means

· To jointly agree a plan leading to beneficiary independence and service exit as per project requirements

· Where possible deliver the service in a community language

· To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year.

· To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees

· To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services

· To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice

· With the support of the HfU Project Coordinators and Managers, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.

· To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes

· To keep full, accurate and up-to-date case records

· To provide written and oral reports as required

· To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries

· To carry out monitoring and evaluation processes as appropriate

For the Charity

· To play an active role in one or more RMC’s working groups as required.

· To liaise with other teams in RMC as appropriate

· To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork

· To participate in supervision, appraisal and training as agreed with the Manager.

· To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on RMC’s database)

· To carry out other duties consistent with the nature of the post, and in furtherance of the project

· To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities

The above duties will be prioritised by the Regional Resettlement and Integration Manager in consultation with the post-holder. The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.

Flexibility

In order to deliver the stated aims of for this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Please see the attached Person Specification.

The Membership and Events Manager will be responsible for delivering Air Ambulances UK’s membership offering and events playing a pivotal role in supporting and expanding membership.

Membership and Events Manager
Location: Home-based in Bristol or Midlands
Hours of Work: 30 - 37.5 hours (Monday to Friday)
Contract: Permanent, Full Time
Salary: £30,000
Reporting to: Head of Income Generation
Direct Reports: Membership and Events Officer

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post

The postholder will be responsible for AAUK’s online digital community the Members Hub, developing additional membership benefits and creating a Membership Development Strategy. Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at Helitech, Emergency Services Show and other relevant events.

The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Responsible for the delivery of AAUK’s Annual Conference and Awards of Excellence including managing key suppliers, delivering the speaker programme and managing income/expenditure.
• Creation of a sponsorship pipeline for key events in collaboration with other members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
• Ensure maximum benefit from AAUK’s attendance at events such as The Emergency Service Show and Helitech.

Membership

• Creation and management of a varied membership pipeline to support the expansion and diversification of membership.
• Working in collaboration with other organisations and partners to further develop the current membership offering to include additional benefits.
• Develop a Membership Development Strategy to underpin membership activities to support membership satisfaction and growth.
• Respond effectively to member enquiries, providing timely and accurate information, advice and guidance as needed.
• Responsible for all membership materials.
• Responsible for ensuring accurate membership information is recorded on AAUK’s CRM.
• Ensure membership engagement in key AAUK campaigns such as Air Ambulances Week.

Members Hub

• Ownership of the AAUK Members Hub, the digital community for members including the ongoing development of the platform.
• Identify new functionality and opportunities to develop the Members Hub to maximise engagement from and benefit to members.
• Provide relevant content, moderation and identification of key trends and areas of positive and negative member feedback within the Members Hub.

Other

• Represent and be an ambassador for AAUK.
• Work to support AAUK‘s vision, purpose, values, goals, and priorities.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Report and present to the AAUK Board when necessary.
• Support and promote diversity and equality of opportunity in the workplace.
• Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion:

AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

The Brent Centre for Young People is looking for a dynamic and committed person to take control of the Centre’s building facilities and provide clinical administration to the Centre’s Private Service.

The Brent Centre for Young People is a charity based in North West London that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional and mental health difficulties. The Centre has an international reputation for clinical work and research and delivers world-leading evidence-based practices to young people across North West London. In 2021-22, through its in-house and outreach Services, the Brent Centre helped over 700 young people to be healthier and better prepared for adulthood.

The suitable candidate will have at least three years’ experience of supporting a Senior Manager and clinical and/or general administration. The applicant would be committed, enthusiastic, confident in Information Technology, able to deal with building contractors, maintain a client database, a good team worker with good client focus skills, reliable, adaptable and flexible. He/she would have excellent organisational, communication and interpersonal skills, to produce work of a high standard, demonstrate a high level of professionalism and confidentiality, and be able to manage own work to meet deadlines. The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work. Experience with young people or with mental health is advantageous. 

The candidate will have excellent skills, when carrying out duties of the post.

Last date for applications: Open until post is filled

Your duties will vary with each assignment but will include: customer service; data entry; typing; filing; and MS office use. Assignments will be offered to meet the needs of the business, with details of the role and the required skills, hours of work, length of assignment, and reporting line, provided at the time. Adapting to each role and maintaining your professional skillset and availability for The Children’s Trust will be key.

Staff benefits include free shuttle bus, and more… Read more below.

Role Requirements

Duties and Responsibilities can and will vary from each assignment and will include the following;

• Supporting the requirements of the individual teams for each assignment.
• Handling incoming enquiries and communicating with external stakeholders in a professional
• and welcoming manner.
• Minute taking for various meetings and audio typing on an ad-hoc basis.
• Provide efficient and flexible administrative support to teams.
• Arrange visits for external visitors, including: notifying reception; arranging car parking; informing
• relevant staff members; “meet and greet”; and escorting visitors where required.
• With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
• Manage incoming phone calls and voicemail, taking messages and disseminate information
• appropriately.
• Scan and distribute relevant information where required.
• Format professional, high quality documents, proof prior to being sent off for approval.
• Input data and any other relevant information into organisational databases / systems.
• Carrying out general administrative duties such as typing, posting, filing letters and documents.
• Diary management.
• Arranging meetings, including: booking of rooms and refreshments, organising agendas and
• attendees.
•  

Interview Date: TBC

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Coulsdon South, Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offender’s

We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.

NHS Covid Pass

The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Your new company
This organisation is state-funded schools and fee-paying private schools operating in England. It is one of the 10 largest charities with the most employees in the UK, with central offices in Peterborough, London and Salford. It is governed by a board of trustees and run by an executive team.

Your new role
To provide first point of contact for visitors to the London office and on the United Learning main telephone number. This position will ensure the London office runs smoothly, providing administrative support.

What you'll need to succeed

• Good knowledge of Microsoft Office, particularly Outlook (including Outlook Calendars), Word, and Excel.
• Competent in the use of various types of IT including Teams/Zoom etc.
• GCSE Standard or equivalent.
• Administration and typing skills.
• Excellent organisation, time management, communication, and team-working skills.
• Excellent telephone manner and interpersonal skills.
• Friendly manner.
• The ability to work under pressure, prioritising, and meeting deadlines.
• Flexibility in dealing with an ever-changing workload is essential.
• Attention to detail is imperative for this role.
• Good team player.
• Answering external/internal calls for both the London and Peterborough Office and dealing with appropriately.
• Checking Group email enquiries and forwarding to the relevant person/team.
• Dealing with all incoming and outgoing post and distributing them to relevant departments in a timely manner.
• Meeting and greeting all visitors.
• Managing meeting room calendars and room requirements for those using the meeting rooms, i.e. booking lunches, video-conferencing, whiteboard, arranging refreshments to ensure everything is in place for meetings.
• Managing hot-desk bookings to ensure desk availability for all those visiting and working in the London office.
• Booking taxis for staff in the London Office.
• Arranging hire cars for staff.
• Maintaining stationery/kitchen stocks.
• Maintaining general office housekeeping to a high standard and liaising with the cleaners for any issues.
• To liaise with the Landlord/suppliers regarding any facilities issues to ensure smooth operation of London Office for all staff and visitors.
• Ensure the London office meets H&S regulations by working closely with the Executive Assistant to the CEO, the Group H & S Manager and Landlords.
• Central Office premises invoices – setting up new suppliers, raising purchase orders and processing invoices.
• General administration as required to include printing name badges, printing and collating conference papers and travel arrangements.
• Assisting the Estates Capital Accountant with Estates Finance related issues such as setting up new suppliers, raising purchase orders and processing invoices.
• Holiday cover for team members.
• Other duties as requested by the Executive Assistant.

COMMUNICATIONS AND WORKING RELATIONSHIPS

External:

• External suppliers – stationery companies; caterers, photocopier supplies and Landlord.
• Board members, trustees and all other visitors who come to the London office via reception, including assisting with taxi bookings.

Internal:

• All staff within the central office and schools are either by telephone or face-to-face.

What you'll get in return
Flexible working options are available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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The Role

Working within the Community and Events Fundraising Team, the Events Fundraising Officer will manage and deliver a calendar of third party and own events, with a focus on growth in net income and the engagement of participants to maximise on the funds they raise. They will report as to the success of the charity’s involvement in each event and have input into the research and development of a varied event portfolio, with the ambition to launch our own St George’s Hospital Charity mass participation event.

The Events Fundraising Officer will be responsible for planning, promoting and organising all third party and own events throughout the year. This will include working alongside the Communications Team to create marketing materials, update the website and use social media to market the events and bring in supporters.

The Events Fundraising Officer will implement supporter journeys in order to build excellent relationships with all participants as well as post event supporter journeys to increase supporter retention and encourage them to repeat fundraise.

Whilst the main focus of this role is challenge events, there will be the need to work alongside all fundraising colleagues and support on community events, flagship events and special events throughout the year. They will also play a key role in identifying supporters who might be interested in supporting other areas of our work.

About You

It is important that you are passionate about improving healthcare and the work of the hospitals, clinicians and researchers whom the Charity supports. You are an ambitious self-starter with a passion and experience in events. You will have strong communication and stewardship skills, able to build great relationships with fundraisers. You will be able to manage a variety of different events including logistical management, fundraising and budget.

Main duties and responsibilities

Event Delivery

• Deliver a range of third party and own events with a focus on growth in net income and engagement of participants, including London Marathon, London to Brighton, Skydives and our own Abseil for George’s.
• Research and develop of a varied event portfolio whilst maximising our return on investment.
• Work towards launching our own St George’s Hospital Charity mass participation event in 2024/25.
• Implement supporter journeys, building excellent relationships with participants, growing supporter retention and development to maximise the amount raised.
• Implement post event supporter journeys to retain participants, delivering an increase in repeat fundraising for St George’s Hospital Charity.
• Work closely with colleagues to ensure we maximise potential with community, corporate and high net worth supporters to engage with and participate in our events.
• Manage and co-ordinate on the day events activities such as cheer points and post event receptions including management of Event Volunteers.
• Manage the registration process, web systems and maintain database records for all event participants, volunteers and events stock management.
• Be the main point of contact and build close relationships with third party organisers and suppliers, being responsible for contract handling and signing when needed.
• To prepare and present Event Fundraising evaluation reports including reporting against financial and non-financial key performance indicators and trends.

Marketing

• Work closely with the Digital Communications and Marketing Officer to produce marketing and fundraising materials and content needed to inspire participants who take part in St George’s Hospital Charity events.
• Work closely with the Digital Communications and Marketing Officer to keep the website up to date with event information and make changes to any pages where necessary.
• Develop communications plans alongside the Communications Team to ensure we are able to maximise on the number of events participants.
• Work with the Communications Team to generate engaging and impactful case studies for use in the media and online.

Finance

• Work with the Events and Community Fundraising Manager to develop budgets for events within your portfolio.
• To be responsible for reaching financial targets as agreed and adhering to expenditure budgets.
• Track and monitor performance of events within your remit and maintain detailed records of key KPI’s of recruitment and income.
• Maintain detailed and accurate records on the CRM, updating communication preferences and registrations where necessary.

Wider Fundraising Support

• Working together with the Events and Community Fundraising Team, help to support a wide range of ‘In Aid Of’ fundraisers, taking part in their own events.
• Where necessary, support Hospital staff on the delivery of fundraising events such as bake sales, own challenges etc.
• Play a key role in wider fundraising team projects, supporting where needed on flagship events and special events such as a large-scale fundraising dinner with AFC Wimbledon in May 2024.

Other

• To ensure all fundraising activity is compliant with fundraising regulations and data protection law and take responsibility for maintaining knowledge of Fundraising Regulations and best practice.
• To represent the Charity at events when required.
• Occasional weekend and evening work when required.
• Other duties as required to support the fundraising team and the wider Charity.

Location: Camden

Salary: 4.3 £38,570 - £41,107.50 per annum. (Please note, successful candidates are usually appointed at bottom of relevant band)

Hours: 37.5 hours a week - 3 days a week at Head Office/or another London site

Contract: Permanent

Closing Date: Applications will be reviewed on a rolling basis until 12th December 2023 at midday or until a suitable candidate is identified

Virtual Interview Date: 19th, 20th or 21st December 2023

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Business and Facilities Support Manager at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are a small, dedicated Business Support Team, working closely with staff teams and managers across the organisation.  We are responsive to the needs of the organisation, and continuously seeking ways to improve our business services to the charity.  

About the Role

Business and Facilities Support Manager supports the Interim Director of Finance and Business Support with managing and providing Facilities, Health and Safety and IT management and administration including Property Maintenance and Reception Services for the charity.

You will ensure a comprehensive, proactive, inclusive and customer-focused service for staff and volunteers, working closely with the Business Support Team.

About You

The ideal candidate is committed to Solace Women's Aid's values and exhibits behaviours and competencies that align with our mission. You bring extensive experience in health and safety management, office, and facilities management, with a proven track record in project management. Your training in H&S, fire risk assessments, and building services, coupled with proficiency in IT tools and software packages, demonstrates your commitment to ensuring statutory and regulatory compliance. Your ability to report quarterly management information for H&S and Facilities, coupled with commercial acumen and knowledge of GDPR, confidentiality, and policy development, make you an ideal candidate. In addition to your technical skills, you possess excellent interpersonal skills and a demonstrated ability to manage a business support team effectively. You are accurate, methodical, efficient in managing your own time, and flexible to move between Head Office and sites within London.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

About the Freedom Fund

The Freedom Fund is a global fund with the sole aim of helping end modern slavery.

We are a catalyst in the global effort to end modern slavery, working in the countries and sectors where it is most prevalent. We invest in and partner with organisations and communities on the frontlines of ending exploitation.

By partnering with those at risk of modern slavery as well as visionary investors, governments, and anti-slavery organisations, we bring together the knowledge, the capital and the will needed to dismantle the systems that allow slavery to exist and thrive.

Through our investments and support, we aim to shift power, so that frontline organisations and communities can shape and drive the change required to bring modern slavery to an end.

In its first eight years, the Freedom Fund has supported over 140 organisations in Bangladesh, Brazil, Ethiopia, Indonesia, India, Kenya, Myanmar, Nepal, and Thailand.

About the position

This is an exciting opportunity for an ambitious individual looking to work in the international development sector, with a dynamic non-profit organisation that is working to improve the lives of millions of the most vulnerable people around the world.

The Freedom Fund has a full-time role available for an energetic, committed, and thoughtful professional to support the administrative needs of our Events team. Reporting to the Partnerships and Events Manager based in London, the selected candidate will provide high-quality administrative support to ensure the successful delivery of Freedom Fund events, with a particular focus on its Global Staff Retreat that is due to take place in June 2024.

The Global Staff Retreat is a key internal event in the Freedom Fund’s calendar of activities. Every two years, staff from all our locations gather for a week to participate in cross-learning and strategizing sessions, as well as team building activities.

The selected candidate will need to be able to start from January 2024.

Responsibilities

Working closely with the Partnerships and Events Manager and the wider Events Team, the successful candidate will:

Support the 2024 Global Retreat (60%)

• Act as the main point of contact and coordinator (with oversight and support from the wider Events team) for the delivery of the Freedom Fund’s 2024 Global Staff Retreat in the UK, in June 2024.
• Coordinate and contribute to the overall logistical planning.
• Manage travel bookings and visa applications, liaise with, and communicate plans effectively with attendees.
• Liaise with venues and other suppliers, such as interpreters and AV teams, as required.
• Monitor and update attendee and rooming lists.
• Set up and actively contribute to planning meetings, and update planning and monitoring tools.
• On site event coordination and management, in close collaboration with the Events Team.
• Conduct post-event evaluation, including finalising budget reporting, post-event surveys (where applicable), lessons learned etc.

Provide additional events support (40%)

• Further support the Events team as needed on activities such as board meetings, donor trips, conferences, receptions, team retreats and webinars: venue research and communication on-site help at Freedom Fund events to meet and greet guests and assist with technical support; manage logistics, invitations, RSVPs, and guest lists.

Qualifications and experience

• At least 2 years’ experience in supporting the organisation of medium to large complex in-person, multi-day events and overseas travel.
• Strong experience of working with multiple stakeholders, suppliers and vendors.
• Previous experience of working within a budget and monitoring costs.
• Previous experience of booking international travel for a team, including flights and visa support.
• Excellent written and verbal communications skills in English, including experience with formal business correspondence.
• Proficiency with using MS Office (Excel, Word, and PowerPoint), Google Doc, Google Sheets, Zoom, and Gmail. Knowledge of the Salesforce database is an advantage.

Personal attributes

• Highly organised, with strong prioritisation and administration skills, including excellent attention to detail and a proven ability to work to deadlines.
• Ability to learn new processes quickly.
• Ability to work autonomously, think creatively, proactively identify key issues, think ahead, anticipate needs and use judgement to adapt solutions to meet situational needs.
• The ability to work and communicate well with others - including with relevant stakeholders across multiple countries and time zones.
• Team player committed to the Freedom Fund’s values.
• Have the right to work in the UK without work permit sponsorship from the Freedom Fund.
• Ability to work from the London office at least two days a week, plus at any other time that is deemed necessary to meet with the team, relevant stakeholders, and vendors.

Compensation

• £31,144 - £32,783 per annum, (£18,167 - £19,123 for 7 months) dependant on experience
• 10% non-contributory pension scheme.
• 25 days holiday per annum, plus public holidays (pro rata).

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Facilities and Estates Manager

Salary: £32,000 - £38,000 per annum

Location: Hammersmith

Hours:   35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

Reporting to the Director of Finance & Operations, you will be responsible for delivering effective and efficient facilities, spaces and infrastructure resources that support ADVANCE’s objectives to deliver and maintain a safe and positive environment for all our service users, staff and external partners. The role necessitates working closely with our suppliers and deliver value for money to enable maximum impact for the organisation.

The Facilities and Estates Manager will be responsible for organising and managing the activities, such as pro-active and reactive maintenance, implementation and maintenance of our Health & Safety protocols that facilitate the smooth running of all ADVANCE’s properties and offices, including maintaining and developing office policies and procedures, risk management, managing all relevant third-party contracts and managing the facilities budget.

About You:  You will be able to work as part of a team, as well as having the ability to work independently and use initiative. You will have good research and planning skills and be able to remain calm under pressure and adapt to change quickly.

 You are approachable, positive, flexible and ready to take on a wide range of tasks.

 To be successful as the Facilities and Estates Manager you will need the below experience and skills:

You will have previous Facilities and Estates Management experience, including maintenance & security, risk management and Health & Safety; being COSHH, NEBOSH or IOSH qualified with a good knowledge of Health & Safety, environmental and statutory regulations and their practical application. An IWFM qualification would be advantageous. You will have experience of setting up and renewing leases and working with suppliers to obtain value for money. You will be a competent user of MS Office software like Word and Excel.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

· Closing Date for Applications: Sunday 7 December 2023 @ 23:59

· Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.