Receptionist jobs

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.

YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. 

About the Role

As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors. 

This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.

Key Responsibilities

First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.

A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.

Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.

Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.

Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.

What We Offer

At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.

We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.

You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:

• Free access to our gyms across all sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work from multiple outer-London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance (for permanent contracts)

(For a full list of staff benefits, please refer to our benefits guide.)

Help shape the welcoming heartbeat of a growing feminist charity. 

Rape Crisis South London is looking for experienced and empathetic receptionists to job share.  

As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building. 

Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience. 

Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.45 hours per week – from 8.45am to 2pm Monday to Friday; second role is 25.15 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays).  Extra hours available for holiday cover.

Interview process
Shortlisted candidates will be invited to a one stage interview process:

Stage one: MS Teams

As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.

Interview questions are sent 5 working days before the interview.

Recruitment is ongoing until the positions are successfully filled, and interviews may be held on a rolling basis.

All applicants must have the right to work in the UK.

EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. 

 Safeguarding
 RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding.

How to Apply

Please submit your CV and a cover letter (up to 1,000 words) explaining how you meet the essential and desirable criteria.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

If you do not hear from us within a month of applying, please assume you have been unsuccessful.

Receptionist

Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then the Diocese is the place for you!

This is a part-time role, based in Oxford.

Position: Receptionist (pm)

Location: Kidlington, Oxford

Hours: 20 hours per week, 4 hours per day Monday to Friday: 12:30 to 16:30

Salary: £13,103.87 per annum (£24,242.20 per annum full-time equivalent (FTE)

Contract: Permanent

Closing Date: 31 December 2025

Interviews will take place at Church House, Oxford on: Thursday 15 January 2026

The Role

The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interactions and telephone communications.

Collaborating closely with the Facilities Manager and job share partner, the role involves efficiently handling queries, managing the reception email account, and coordinating visitor bookings and parking logistics.

Responsibilities also include overseeing incoming/outgoing mail, facilitating large-scale mailings via the Royal Mail online system, managing publications on behalf of the Communications team, monitoring, and replenishing stationery supplies, and producing access cards for new team members and contractors.

Additionally, the Receptionist provides support to the Facilities Manager in handling the café coffee machine and food ordering as needed. The role requires availability for full-time coverage during annual leave and absences of the other job share post holder to ensure the continuous smooth operation of the reception area.

Please be aware that you are required to provide full-time coverage during annual leave and in the absence of the other job share post holder as outlined in the job description. Please note that this is exclusively a non-hybrid role, with your work location being based at Church House Oxford.

About You

You do not need to be a practising Christian or have a faith to work here - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins this vital work. However, all staff do have a desire to make a difference.

We are seeking an individual who embodies friendliness, approachability, courtesy, and helpfulness, coupled with exceptional communication skills, both written and verbal. The ideal candidate thrives on taking initiative, possesses a flexible work approach, excels at multitasking, and adeptly prioritises tasks.

Proficiency in Microsoft Word, Excel, and Outlook is a must, with a willingness to embrace new technologies and learn database management. While being a supportive member of the team is essential, we also value the ability to work independently with confidence.

Additionally, candidates should be open to training as a First Aider/Fire Marshal, contributing to the resilience of our Church House community. If you're ready to bring your skills and enthusiasm to the vibrant team, we'd love to hear from you.

Benefits and Rewards

We offer a generous package including:

• Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees
• In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend)
• Free parking and subsidised on-site café
• Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes death in service benefit (5% employee contribution)
• Electric car and cycle-to-work salary sacrifice schemes
• Access to wellbeing support via Employee Assistance Programme
• Enhanced family-friendly policies and a generous sick pay provision
• Access to low-interest financial services from Churches Mutual Credit Union including loans.
• An attractive modern working environment

The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted. If you do not hear from us, your application has not been successful.

We want the Church of England’s commitment to equality, diversity, and inclusion for all to be reflected in all staff. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

The Church of England is committed to the safeguarding, care, and nurture of everyone within the church community. In the Diocese, the team follow and are committed to the Church of England's House of Bishops’ Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount

You may have experience in other areas such as Receptionist, Admin, Administrator, Administration, Junior Receptionist, Senior Receptionist, Office Manage, Front of House. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking someone with great administrative and people skills to join our friendly team (16 hours per week) to support our Administration and Supporter Relations functions while being the welcoming face of Yeldall Manor. This is a fantastic opportunity for someone with excellent great attention to detail and a passion for helping others to join a Christian organisation dedicated to supporting men in their recovery.

As Administration Assistant, you will provide crucial administrative support for the Administration & Supporter Relations Manager and other staff with tasks such as processing and recording residents’ leave applications, preparing thank you letters, assisting in the preparation and despatch of the monthly prayer diary and supporting the wider staff team with other administrative tasks as applicable (copying, laminating, data entry, document creation and editing).

As Receptionist, you will be the first point of contact for visitors, callers, and residents. You'll warmly welcome guests and help direct enquiries as needed, and handle reception duties with professionalism. This includes staffing the reception desk, accessing calendars, sending emails, and performing other basic administrative tasks to keep the front office running smoothly.

Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.

This is a part-time, permanent position (16 hours per week). You will share Reception duties with the existing Administration Assistant/Receptionist, based in the ground floor Main Office of Yeldall Manor, located in a beautiful rural setting. Lunch is provided daily with staff and residents.

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.

Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, so the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, we opened our new sitting-around areas, reception, performance rooms and meetings room. Last January, we opened our first café, Nook, on our Docklands campus. In September, we opened a second café, Idle, in Stratford.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As cafés manager, you'll be responsible for the management and operation of our social enterprise activity in our two cafés, including the co-ordination of supervision, staffing, cleaning, development and promotion, and delivery of excellent standards of service. Our cafés, Nook and Idle, employ almost 30 student staff, and their training and development is a key part of our social enterprise model.

You'll need to be enthusiastic about training and supporting our ever-changing team of student staff, who have a mix of catering experience - from extensive to none whatsoever - and ensuring we maintin top-quality service.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, we opened our new sitting-around areas, reception, performance rooms and meetings room. Last January, we opened our first café, Nook, on our Docklands campus. In September, we opened a second café, Idle, in Stratford.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

You’ll be responsible for supporting the development and delivery of activities and events, including establishing and working with student-led groups such as societies, communities, media and fundraising. You'll also deliver training and other development programmes for student leaders in student groups.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, we opened our new sitting-around areas, reception, performance rooms and meetings room. Last January, we opened our first café, Nook, on our Docklands campus. In September, we opened a second café, Idle, in Stratford.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As an advice caseworker, you’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes. (We have two vacancies.)

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

Contract: Permanent, part time (34 hours per week) 

Salary: £25,768 - £29,962 per annum (FTE £31,830 - £37,012 per annum)

Location: Grimsby Animal Hospital, DN32 7DE

Closing date: Sunday 4th January 2026 

Interview dates: 12th and 13th January 2025 

Help us change lives — one pet at a time. 
Blue Cross is a leading animal welfare charity dedicated to improving the lives of pets and the people who love them. Our veterinary hospitals provide essential care to pets whose owners might otherwise struggle to afford treatment and we’re now seeking a compassionate, organised and forward-thinking Deputy Hospital Manager to help us continue this vital work. 

More about the role

As Deputy Hospital Manager, you will support the Hospital Lead in overseeing all aspects of the hospital’s daily operations while contributing to long-term planning and service development. This role is ideal for someone currently working as a Practice Manager in a veterinary setting who is ready to step into a broader, mission-driven leadership opportunity.

You will provide direct line management for our receptionists, taking responsibility for recruitment, induction, rotas, training and performance management. Ensuring our reception teams deliver consistently excellent service will be central to your role. You will ensure all financial processes from cashing up to payment plans and debt collection are completed accurately and in line with internal policies and external regulations.  You will also provide support in the coordination of onsite Information Services and Estates and Facilities activities, as well as the welfare management of strays. 
 

A core part of your responsibilities will be ensuring reception areas operate safely and efficiently, adhering to health and safety requirements, data protection rules and organisational SOPs. You will oversee robust stock control processes for both clinical and non-clinical items, ensure all non-clinical complaints are processed appropriately, and work closely with clinical and non-clinical colleagues to maintain smooth and joined-up client journeys. 
 

Alongside this, you will provide comprehensive administration services that support our clinical teams in delivering veterinary care to thousands of pets each year. You will play an active role in continuous improvement by identifying opportunities to enhance reception and client services, making them more efficient, effective and aligned with the needs of the hospital. Experience in fundraising or events is a valuable advantage and will help strengthen our community engagement efforts.

About you

You’ll be an excellent problem-solver who thrives in a fast-paced environment with multiple competing demands. Your ability to prioritise, communicate clearly and delegate with confidence will help you balance the needs of diverse teams. You’ll bring strong leadership experience, ideally from a veterinary or clinical setting and a genuine interest in strategic thinking and shaping future services. Above all, you’ll share our commitment to supporting pets and the people who love them.  
 

 Essential qualifications, skills and experience:

• Experience in a busy customer service environment 
• Experience supervising or managing staff teams 
• Strong communication and conflict resolution skills 
• Experience of financial management, including cashing up and reconciliation 

Although not essential, it would be great if you also had:

• Experience in a hospital, clinic, or veterinary environment 
• Experience in staff recruitment, training, and development 
• Understanding of animal welfare and client care issues 

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

To act as a first point of contact for people experiencing mental health and wellbeing problems responding to phone, online, email and face to face contacts in a professional and compassionate way treating everyone with dignity.

To work with people to identify the support they need to address the problems or challenges they are experiencing and to help them to access that support.

To provide administrative, reception and finance support to the services, clients, staff and volunteers of Mind in Gwent to ensure the efficient running of the organisation.

To act as a first point of contact for people experiencing mental health and wellbeing problems responding to phone, online, email and/or face to face contacts alongside the reception and administration team providing regular support and cover when needed such as annual leave and sickness.

To work with people to identify the most significant problem or problems facing them and to work out how it, or they, can be resolved, who is best placed to assist with the resolution, what steps they need to take to resolve it and actively supporting clients to take the necessary steps.

To provide person centred single session support to respond to a person’s most significant problem within a single meeting or call working with the person to develop a clear plan of action.

To support people work through problems on a one at time basis, if a single session is insufficient, to respond to one problem in each session developing a clear plan of action.

To act as a link worker for support groups supporting the groups to be self-facilitating and self-supporting, offering expertise, insight, encouragement to group members as well as supporting people to successfully join the support groups.

To work with a range of statutory and third sector individuals and organisations to maximise the support, resources and opportunities available for clients to take action to respond to the problems they face.

Interviews to be held on Thursday 18th December

Office Manager - Front of House

Temporary | Onsite | Monday–Thursday (30 hours per week)
London SE11 | £18.62ph
Duration - 2-3 months
ASAP Start 

We’re delighted to be partnering with a long-established national organisation to recruit a confident, organised and welcoming Office Manager to join their National Head Office on a temporary basis. This is a fantastic opportunity for someone who thrives in a people-centred, front-of-house environment and enjoys keeping a workplace running smoothly.
Based in a modern, recently refurbished office, you’ll play a key role in ensuring staff, visitors and contractors receive a professional and friendly experience. With around 15 people on site each day, this is a role where you can truly make an impact and be the trusted face of the organisation.

What you’ll be doing

• Overseeing the day-to-day running of the office, including inspections and coordination of any reactive repairs
• Managing all front-of-house duties: greeting visitors, answering calls, handling post and monitoring shared inboxes
• Maintaining security access systems, key fob administration and supporting emergency procedures
• Ensuring statutory compliance records are accurate, monitored and up to date
• Supporting basic facilities coordination, scheduling and petty cash
• Providing light support with the Estates CMS and the organisation’s new Dynamics 365 system
• Leading the reception rota and supporting a small administrative team to maintain consistent cover

What we’re looking for
We’d love to hear from you if you are:

• Personable, proactive and confident interacting with a wide range of people
• Highly organised, with the ability to switch comfortably between reception duties and operational tasks
• Calm under pressure, with a can-do attitude and a focus on delivering excellent service
• Experienced in office management, front-of-house work and/or supporting building services
• Comfortable ensuring compliance processes are followed and documented

This is a welcoming, sociable team where your contribution will be valued. There are opportunities to develop your skills, support wider projects and gain exposure to additional sites as the organisation continues to grow.
The details

• Fully onsite, Monday to Thursday (30 hours per week)
• A handover will be provided
• Immediate start preferred

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: mostly remote work with some travel required. Based in Surrey or Hampshire you will deliver a face-to-face service to clients in their own home or safe meeting place across the Surrey and Hampshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 

· Birthday day off 

· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 

· Enhanced sick pay and compassionate leave 

· Death in service benefit 

· Pension 

· Employee Assistance Programme 

· Clinical supervision and excellent support 

· A rewarding role with purpose 

· Be part of a skilled, friendly team with an engaged Board of Trustees 

· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident in the Surrey or Hapshire area. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 

• Competency in I.T skills to work remotely. 

Desirable Experience: 

Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.  

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat. 

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.