Benefits we offer at Age UK Bolton: Up to 7% employer pension contributions, UK Healthcare Scheme. Free Parking at the Ageing Well Centre, Farnworth. Charity offers Flexible & Blended working.

Would you like to make a difference to the lives of older people in Bolton?

We are looking to recruit a Team Administrator (Home from Hospital & Community) to join our flagship Home from Hospital Service.

The service operates 9am to 5pm 7 days per week supporting older people for up to 6 weeks post discharge from hospital.

You will provide administrative and community support to the Home from Hospital Team to help prevent avoidable readmission and enable people to recover safely at home.

We are looking for a resourceful, practical and empathetic individual to deliver a high-quality service, and be part of a caring team. Previous experience in administration is required, and a caring occupation would be an advantage but is not essential however compassion, dedication and commitment is.

To Apply please complete application form and return to Age UK Bolton

Please note CVs will not be accepted

Closing date Monday 25 October 2021, 5pm.

Interview to be held the week of 01 November 2021

Application deadline: 25/10/2021

Creative Support are looking for a motivated Receptionist to provide excellent customer care within our national Head Office in Stockport, Greater Manchester. The successful post holders will join a friendly reception team to provide an efficient and responsive administration and reception service. The role is based in Stockport town centre, with easy access to both the bus and train station located less than a 10 minute walk away. 

You will be the face and voice of Creative Support, providing a welcoming and friendly front of house service to all of our service users, staff members and the public.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Evening Receptionist – 30 hours per week

Weekend Receptionist – 12 hours per week

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. This growth has created the need for us to expand our reception team through the recruitment of two new receptionist roles for our Barnet office.

The purpose of these roles is to provide a welcoming, pleasant, safe, and functional environment for visitors, clients, volunteers and staff and to support the administration of the organisation.

The roles will be based at our Barnet office but you may be required to go to our Enfield office occasionally if necessary.

We are looking for an experienced receptionist to join our vibrant Head Office in Stockport, Greater Manchester.

You will be joining our friendly reception team, providing a welcoming and approachable front of house service to all of our service users, staff and members of the public. Our ideal candidate would be an excellent communicator, both verbally and through email, as well as being a supportive team player who is comfortable supervising our team of Customer Care Receptionists.

At least one year’s experience of reception work, or related admin, paid or unpaid within a busy office environment is essential. As is experience in supervising and working within an established team.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Receptionist

We have an exciting front of house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

The aim of this amazing charity is to help improve the lives of young people in Barnet by giving them somewhere to go, something to do and someone to talk to

Position: Receptionist

Location: Edgware, London.

Salary: £10.85 per hour

Hours: Up to 20 hours per week

About the role:

As Receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area ensuring young people enter the session smoothly, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communication. 

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, pro-active and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people. 

You will also need to bring with you the following skills and experience:

• Previous experience of managing or supervising a reception desk or entrance point
• Working in a customer facing environment and dealing with the general public
• The ability to engage with all types of people from young people, community members and colleagues to official visitors and Board Directors
• The ability to diffuse pressurised situations while remaining calm and in control
• Great communication and interpersonal skills
• The ability to work on own initiative and as part of a team
• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as: Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc.

Full-time - 40 hrs per week - £23,832 pa 

Are you….

• Gifted in customer service, friendly, efficient and welcoming?
• Motivated by working as part of a team?
• Organised, a gifted multi-tasker with excellent attention to detail?
• Experienced in working with vulnerable people?
• Resilient, like a challenge and passionate about seeing the lives of homeless women transformed.

We are looking for a dynamic, vibrant and enthusiastic receptionist to join our team.  If this sounds like you, then read on…
 
At the Marylebone Project, unconditional welcome and warmth is at the heart of what we do.  We are looking for a positive person with a great friendly, can-do attitude, who is passionate in ensuring all feel valued, safe and welcomed at our Project.
As the first point of interaction, whether in person, on email or on the telephone, this role is one of the most important within our Project, in demonstrating our values and culture impeccably.
 
The post holder must be one energised by being busy, finding solutions and communicating with others.  The nature of the work is hugely rewarding but can also be challenging, which is why we look for people who are resilient, like a challenge and passionate about seeing the lives of homeless women transformed.

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending; self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

 Please note that CV's will not be accepted. 

To apply: 
Please see our Job Pack and fill out the Application Form

Closing date for applications: 
Monday 1st November  2021 at 08:00 am

Interview date: 
Friday 12th November 2021

An exciting opportunity has arisen for a clinic receptionist at the RSPCA Hillingdon, Slough, Windsor, Kingston & District Branch animal clinic in Uxbridge.

This role is pivotal to the smooth running of this very busy clinic.  The post holder will interact with a wide variety of public clients, RSPCA staff and other members of Branch staff both in person and on the telephone.

The post holder will undertake the clinic administration, appointment bookings, enquiry handling and dealing with clients who are bringing their animals in for treatment. The post holder will need to demonstrate initiative and self-motivation, together with an ability to communicate effectively and work as part of a team.

The successful candidate will be educated to GCSE in English and Maths or equivalent, computer literate, with excellent customer service and communication skills, and experience of success in an administration and/or reception role.

The Branch offers a good hourly salary, 28 days’ holiday per annum, together with a pleasant working environment.

If you are interested in supporting this charity and making a difference to animal welfare, you can obtain the full job description including qualification and experience requirements, together with an application form.

CLOSING DATE for applications: Friday 22nd October 2021

Interviews: week commencing Monday 1st November 2021

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. This growth has created the need for us to expand our office administration and reception team through the recruitment of an Office Administrator and Receptionist.

The purpose of this role is to be the face of Mind in Enfield and Barnet, providing a welcoming, pleasant, safe, and functional environment for visitors, clients, volunteers and staff and to work closely with the HR & Office Manager to ensure the smooth day-to-day running of the organisation through good administration. The role will be 25 hours per week.

This role will be based at our Barnet office but you will be expected to go to our Enfield office when needed.

Administrator/Receptionist

We are looking for a highly motivated self-starter with excellent all-round organisational skills to work as an administrator and receptionist for Making The Leap.

Making The Leap is a small and innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity generally (and anti-Blackness in particular). The people here work hard, are good at what they do, and for so many it is ‘home’, with an average tenure of 11 years. It’s a nice environment to be in, friendly, flexible and one that gives you the reward of making a tangible difference in people’s lives – it’s great.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and our brand new initiative Black Charity Leaders.

About us!

Our mission is to break the cycle of homelessness.

House of St Barnabas is a charity and private members club in the heart of Soho. We deliver our mission through our Employment Academy, through which participants experience a holistic programme of long-term support, helping them secure good work, a good home and a good network. Underpinning our Employment Academy is our vibrant member’s club based in our grade 1 listed building, right in the heart of Soho. We fund our work through the profit we make from our club alongside innovation in fundraising. We have exciting plans. For our model to work, we aim to run an outstanding private members club; bringing together a diverse community of creative people who care about social change. We want them to experience an engaging offer of culture and events that entertain and enlighten, a vibrant atmosphere and high-quality food and drink.

Commitment to inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression. This will never change.

“Enter The House of St Barnabas - A public-minded private members’ club in London is demolishing stereotypes” – Dazed and Confused.

Job description This is an incredible opportunity to manage a Grade I listed building in the heart of Soho. You will be responsible for all aspects of the charity’s facilities management to ensure the safety and stewardship of our wonderful buildings at all times. You have three key areas of responsibility – Facilities management, House experience and Health & Safety. With Members, their guests, private hire clients and our own staff frequenting the buildings, Chapel and Soho’s largest private courtyard, you will have a varied and interesting workload. You will make sure that people coming into our building have a welcoming, safe, exciting and memorable visit.

Details:

£34,000 FTE

Part Time - 28 Hours (4 days a week) 

7hrs per day flexible – with occasional evening and weekend work

We ensure all of our employees feel safe at the House and take all Covid safety measures very seriously.

Responsibilities:

Facilities & Building Management

• Oversee strategic planned preventative maintenance & building improvement scheduling providing clear timescales and budgeting
• Manage contractor relationships for hard and soft services
• Coordinate action plans from weekly & monthly building inspections
• Coordinate an environmental sustainability plan for the organisation, taking into consideration the Grade I listed nature of the estate
• Manage day to day IT infrastructure with outsourced IT support service
• Support Private Hire & Events teams to ensure our spaces and their equipment meet the needs of the business
• Support & lead on capital works projects as appropriate
• Implement a developing cyclical decoration programme
• Engaging services of retained architects & structural surveyors as necessary
• Intruder alarm and keyholder oversight

House Experience & Reception Management

• Manage the Reception Team with all aspects of service delivery, online booking portal, customer service protocols, rotas & shift patterns
• Manage the experience of visitors to the building to a set of pre-agreed standards
• Support the Head of Operations to ensure we’re using our spaces effectively and that they create the desired environment 

Health & Safety

• Lead on H&S implementation
• Carry out, record and action Risk Assessments as required
• Manage and maintain Health & Safety, Fire Response & Intruder Alarm contracts
• Be an active member of the Health & Safety Working Group, prepare

Reports/briefs/minutes for quarterly meetings

• Advise on compliance & legislation and update systems, policies and documentation as necessary
• Ensure all relevant Health & Safety staff training is completed

Supporting Others

• Contribute to the overall strategic & operational direction and delivery of our mission
• Work with Head of Operations to manage budget costs, planning & promoting sustainable practices for long term building & budget development
• Work with the Operations Team to review and keep the Disaster Management & Business Continuity Plans up to date, fit for purpose and coordinate regular training
• Manage and supervise staff, in line with relevant employment law and internal policies, to enable them to perform their duties effectively
• Uphold the values of custodianship of a Grade I listed building.
• Support the Employment Academy through being a buddy for participants engaging in work experience with the Operations team as part of our Employment Preparation Programme.

Although this role sits within the Operations team, all staff contribute to the delivery of the overall strategy. In addition to your specific role responsibilities, you are expected to contribute to the whole House culture and to work in line with our values: Encouraging, Creative, Fair, and Inclusive.

Person specification

• Demonstrable experience in building & facilities management, including contract management, tendering, business development, continuity planning, and hospitality services
• A proven track record of leading reception & support services teams
• Experience of events and venue management
• Excellent people management skills and role model for the team in championing customer service
• Experience of budget management and cost control
• Experience of IT infrastructure planning and management
• Excellent knowledge of software packages ideally including Salesforce and Sharepoint
• An enthusiastic and motivated individual
• Ability to demonstrate the values and behaviours of the House of St Barnabas
• Experience of working in or managing a Grade I listed, or Heritage Property is desirable but not essential
• Knowledge of AV equipment setup including p.a. systems & lighting is desirable but not essential

Essential

• FM qualification or IWFM accreditation
• H&S qualification – IOSH Managing Safely or NEBOSH
• Fire Safety & First Aid training or qualification
• Ability to remain positive with a willingness to learn
• Strong commitment to diversity and inclusion
• Able to work on own initiative without high levels of supervision
• Comfortable using and adapting to new technology
• Reliable, with a willingness to work flexibly, occasional evenings and weekends, if required

How to apply

Please send your CV and covering letter of no more than two pages FAO Drew, by 5pm on 25th October!

We can't wait to hear from you and to hopefully join our great team! 

Position: Customer Services and Central Administration Lead
Type: Full-time (35 hours per week), permanent
Location: London office-based, N4 with flexibility to work up to 3 days a week remotely
Salary: £38,506 - £43,897 per annum plus excellent benefits
Salary Band: Band F2
Department: Customer Service and Central Administration team

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

The MS Society is a community of people living with and affected by MS and vital supporters including campaigners, volunteers and fundraisers. Our Customer Services and Central Administration team is focused on providing an excellent service for our supporters and internal customers. Our Customer Services and Central Administration Lead will be responsible for the operational delivery of this fast-paced and crucial function providing leadership for the supporter services, banking and thanking, administration, reception and facilities management across the MS Society.

As the successful post holder, you’ll be experienced in leading and continuously improving a customer service function, handling large volumes transactions and data whilst ensuring excellent quality and full compliance with policies and relevant legislation. You’ll have exceptional organisational skills and the ability to use digital and technology to develop innovative solutions. Ultimately, you’ll inspire and lead people to excel.

We offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

Closing date: 12pm on Monday 1 November

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.  We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application.

As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.  

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

No agencies please.

Starting Salary: £27,555 - £28,656

Contract: Permanent

Hours of work: 35 hours per week

Location: London (this role is office based)

CAFOD, one of the UK’s leading international aid agencies, is currently looking for a Supporter Care Assistant. Our busy Supporter Care team plays a key role as the main point of contact for our supporters and is responsible for handling enquiries by phone, email, letter and face to face.

This role will be helping us maintain a high-quality service to our supporters and you will be the ‘Face and Voice of CAFOD’. Your duties will include handling calls, emails and mail for most supporter enquiries including accepting donations, general enquiries about our work, taking and processing resource orders, inputting data to the database and responding to feedback – all within agreed standards. This position also covers reception duties including meeting and greeting visitors.

Key Responsibilities

Deliver exceptional customer service to create a positive impression of CAFOD

• Deal with telephone, email, postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way
• Handle complaints/ feedback from supporters
• Write bespoke responses to acknowledge supporter’s enquiries and feedback
• Process resource orders and handle event enquiries
• Take telephone credit card donations and set up Direct Debits ensuring security requirements are fully observed
• Update and maintain supporter information onto our databases
• Meet our service commitments to supporters
• Comply with Privacy, Data Protection and Gift Aid legislation

Reception duties

• Welcome visitors and staff at Reception and handle switchboard callers whilst providing excellent customer service in a courteous, professional and informed way
• Responsible for mail collections, deliveries and courier’s services
• Book taxis/ other transport needs as required
• Make public address announcements clearly as and when required
• Responsible for front of house security and safety ensuring all access requirements are adhered to
• Maintain a well-presented front of house area and as this is a customer facing role, staff should dress appropriately
• Undertake all related Reception tasks

To read more and apply, please visit CAFOD website to begin filling out the application process.

We are looking for a full time Centre Coordinator who is passionate about creating a welcoming and accessible atmosphere for older people in a dedicated space. In this role you will ensure the centre runs smoothly on a day to day basis. This entails a range of responsibilities that focuses on engagement and positive member experience. You will need to have the ability to both organise and prioritise own workload and work flexibly and pro-actively.

About Open Age:

Open Age was established in 1993 and we’re now celebrating over 25 years of championing an active life for older people. Each week we run over 380 different activities for older people from our own three centres and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improve the physical and mental wellbeing of our members, and in doing so address the issue of loneliness and isolation among older people.

We are working with a fantastic health charity to recruit a temporary HR & Office Assistant, you will be based at their office in Vauxhall and will support with a range of tasks including reception, administration, and HR support.
 

Main Duties:
Reception, dealing with face-to-face enquiries
Office coordination and administration
HR and recruitment support

You will have:
Good customer service skills
Excellent attention to detail
Ability to multitask

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.