Job title: Casual Administration Assistant / Receptionist – Lister House

Location: Ripon

Directorate: Operations

Contract: Casual hours

Salary: £9.06 per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Administration Assistants and Receptionists to ensure we can withstand the challenges resulting from Coronavirus.

We are looking for motivated and enthusiastic individuals to join our team at Lister House, Ripon on a casual basis.

This role will provide an effective clerical, administration and customer care service to support the effective operation of the home.

You should have a good standard of general education and demonstrable administrative experience.  In addition, you should have experience of working in a customer services role and an awareness of Health and Safety.  Excellent communication skills both written and verbal and good IT skills (including MSOffice suites) are essential.

Please note this role is based at our Care Home which is located at Lister House, Southgate, Ripon, Yorks, HG4 1PG

How to Apply

Anyone interested in any this casual role is encouraged to apply online

Closing date for this role is: 12th April 2020.

Job title: Casual Administration Assistant / Receptionist – Maurice House

Location: Kent

Directorate: Operations

Contract: Casual hours

Salary: £9.06 per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Administration Assistants and Receptionists to ensure we can withstand the challenges resulting from Coronavirus.

We are looking for motivated and enthusiastic individuals to join our team at Galanos House, Southam on a casual basis.

This role will provide an effective clerical, administration and customer care service to support the effective operation of the home.

You should have a good standard of general education and demonstrable administrative experience.  In addition, you should have experience of working in a customer services role and an awareness of Health and Safety.  Excellent communication skills both written and verbal and good IT skills (including MSOffice suites) are essential.

Please note this role is based at our Care Home, which is located at Maurice House, Callis Court Road, Broadstairs, Kent, CT10 3AH

How to Apply

Anyone interested in this casual role is encouraged to apply online

Closing date for this role is: 12th April 2020.

Job title: Casual Administration Assistant / Receptionist – Mais House

Location: East Sussex

Directorate: Operations

Contract: Casual hours

Salary: £9.06 per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Administration Assistants and Receptionists to ensure we can withstand the challenges resulting from Coronavirus.

We are looking for motivated and enthusiastic individuals to join our team at Galanos House, Southam on a casual basis.

This role will provide an effective clerical, administration and customer care service to support the effective operation of the home.

You should have a good standard of general education and demonstrable administrative experience.  In addition, you should have experience of working in a customer services role and an awareness of Health and Safety.  Excellent communication skills both written and verbal and good IT skills (including MSOffice suites) are essential.

Please note this role is based at our Care Home, which is located at Mais House, 18 Hastings Road, Bexhill-on-Sea, East Sussex, TN40 2HH.

How to Apply

Anyone interested in this casual role is encouraged to apply online

Closing date for this role is: 12th April 2020.

Receptionist / Administrator

Our client is looking for a friendly and efficient Receptionist / Administrator to provide a warm welcome to all their visitors.

You will work in conjunction with the other Receptionist/Administrator and have the flexibility to provide cover during periods of annual leave.

Receptionist / Administrator Responsibilities:

In this role you will be the first point of contact for their visitors and will maintain an efficient administration support system. This is a varied role and duties will range from managing telephone calls on the main switchboard, accepting donated stock with associated gift aid; responding and forwarding e-mail enquiries; maintaining meeting room bookings; processing the mail for the site; processing donations including banking / recording and other administration tasks as required.

Receptionist / Administrator Requirements:

They are looking for someone who can demonstrate strong communication skills and is friendly, enthusiastic, professional and empathetic. You will have worked in a role providing general reception and switchboard duties and are able to demonstrate good organisational skills and be proficient in the use of Microsoft packages and Salesforce or a similar database system.

About our client:

They are a registered charity dedicated to the provision of hospice care for children with life-limiting conditions and their families in the South West.

They aim to recruit friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit them.

Location: Based at Little Bridge House, Fremington, Barnstaple

Job Type: Part Time, Permanent, 19.75 hours per week worked over Monday & Tuesday 08:45 – 17:00 and Wednesday 08:45 – 13:00.

Salary: £8,955-£10,045 per annum for (FTE £16,777 - £18,820 per annum)

Benefits: Generous annual leave, occupational health, wellbeing and counselling services, personal pension scheme and of course the knowledge that every day your work makes a real difference to short and precious lives.

Closing Date: 24th March 2020

Anticipated Interviews: 2nd April 2020

Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. They welcome applications from all sections of the community.

You may have experience of the following: Receptionist, Administrator, Admin Assistant, Administrative Assistant, Office Assistant, Office Administrator, Customer Service Advisor, EA, Executive Assistant, PA, Personal Assistant, etc.

Ref: 92651

Job title: Casual Administration Assistant / Receptionist – Halsey House

Location: Cromer, East of England

Directorate: Operations

Contract: Casual hours

Salary: £9.06 per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Administration Assistants and Receptionists to ensure we can withstand the challenges resulting from Coronavirus.

We are looking for motivated and enthusiastic individuals to join our team at Halsey House, Cromer on a casual basis.

This role will provide an effective clerical, administration and customer care service to support the effective operation of the home.

You should have a good standard of general education and demonstrable administrative experience.  In addition, you should have experience of working in a customer services role and an awareness of Health and Safety.  Excellent communication skills both written and verbal and good IT skills (including MSOffice suites) are essential.

Please note this role is based at our Care Home which is located at Halsey House, 31 Norwich Road, Cromer, NR27 0BA

How to Apply

Anyone interested in this casual role is encouraged to apply online

Closing date for this role is: 12th April 2020.

Office Hero!

The most valued person in an organisation is the one that everyone notices is on holiday, and that is usually our apprentice.  The Business Admin (Office Hero) Apprentice role is varied and an excellent opportunity to gain multiple skills across reception, administration, marketing and events.

Essential criteria are a friendly, professional attitude with bags of enthusiasm.

The role will suit any person wishing to develop these skills whether it is your first role, change of role or returning to work after an absence.

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will be working within our donation processing team.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be involved in processing incoming donations on our gifts database (Raiser’s Edge), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.  Additionally, you will be responding and answering supporter queries on the phone.

What will you need:

• Strong attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.

Salary is dependent on skills and experience.

You will be working within our Donations Processing team from our UK office in Coventry. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

To apply, select the apply button and follow the instructions on our website.

Rare opportunity to join our well-established Freedom Team in both Salford and Manchester, providing 1-2-1 support to help people achieve their goals and improve their physical, mental, social and economic wellbeing. The role includes training, case management support and external supervision. We recruit for values and train for skills, so if you are compassionate as well as competent, and our values resonate with you, please apply. 

Our values: 

• Belief in people - working with people where they are, focusing on strengths 

• Dignity for all - kindness, respect and compassion underlie how we work 

• Opportunity – creating opportunities for people to improve their lives 

• Diversity – embracing the differences and valuing the contribution of all 

• Partnership – commitment to working in partnership 

Role Purpose 

Provide structured support for people on the Freedom project helping to encourage and motivate them towards their own goals for progression. Establish and maintain working relationships and pathways with local statutory agencies, charities and other 3rd sector organisations. Establish pathways through Mustard Tree into employment, education and training. Provide crisis support for up to 1 day per week on our busy reception, including referrals to other agencies.

What you will be doing: Job Description 

• Work in line with our values, providing a consistent and welcoming approach, advocating for Freedom trainees inside and outside the organization, and signpost clients onto appropriate agencies.

• Coordinate referrals and liaise with external agencies and colleagues to provide pathways into the Freedom Project,

• Conduct initial meetings and enrol Freedom trainees onto the project including risk assessments and documentation

• Working with the team to develop and deliver the induction process of new Freedom trainees

• Manage a caseload, schedule diary and deliver up to 20 x 121 sessions per week as well as telephone update sessions

• Provide drop in and group activities within the structured programme

• Use regular outcome measures and tools at every structured 121 sessions as well as writing case studies and reports as required

• Build and maintain strong relationships with local employers and job centres, encouraging their support of the Freedom Project through placements and training

• Understand and contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalating issues to the management

• Ensure effective discharges including person-centred Progression Plans, informed and helpful feedback/references and monitoring next steps as Freedom graduates leave the programme

• Attend training, research and keep up to date with relevant legislation and local provision of statutory services including housing, , mental health, domestic violence, benefits and budgeting

• Work to an evidence-informed model of support including Motivational Interviewing through training, external supervision and peer support

• Provide a point of contact for staff to raise queries and concerns around working with Freedom trainees and helping to mediate any issues

• Provide regular support to the reception and referrals team, including booking appointments, meeting with clients and drop-ins who need emergency support, and training Freedom trainees in the reception area.

General Work duties:

• Support trainees to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative

• Work within health & safety guidelines and Mustard Tree policies and procedures

• Supporting other staff and departments and providing practical relief cover for work-streams

• Take responsibility for professional development, attending training courses as required

• Leading by example, embodying Mustard Tree values and represent the charity as required

• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices

• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification 

Essential:

• 2 years’ frontline experience in 3rd Sector supporting people and/or working with vulnerable adults
• Good verbal and written communication skills, with the ability to proactively listen, and use effective questioning techniques.
• Effective time management, self-management, diary planning and organisation skills
• Ability to multi-task, work independently and as part of a team
• IT literacy including Microsoft Word and Excel, and good administration skills

Desirable:

• Understanding of health and safety regulations, safeguarding and incident management
• Experience of delivering a person-centred approach and empowering others to set goals
• A Levels or equivalent academic level

Counselling Officer

Closing Date: 5pm on Tuesday 24th March 2020

Contract: 12 months with potential for extension

Hours: Part-time 10 hours per week to be worked on a Wednesday evening 4 to 8.30pm and one other evening per week, likely to be a Tuesday or Thursday. There may be potential for hours to increase as the service grows.

About Richmond AID:

Richmond AID provides a range of services including our benefits advice, money advice and information navigation service, a range of peer network social activities, counselling service, Spade gardening service, job club and much more. We have over 60 volunteers and we currently provide services in Richmond, Kingston and Hounslow boroughs. We support more than 2000 people each year and it continues to grow. The charity has an excellent reputation and enjoys strong support from the communities it serves.

 The Counselling Officer Role:

 We started the Counselling service at Richmond AID just over two years ago and since then it has grown steadily. We offer a low-cost counselling service with a sliding scale. Our Counselling Coordinator recruits and supports volunteer therapists and has overall responsibility for running the service.

The Counselling Officer will work closely with the Counselling Coordinator who has overall responsibility for the smooth and effective running of the service. The Counselling Officer will have responsibility for the day to day running of the service and ensuring all the administration functions are completed in a timely way.

It is essential that the Counselling Officer is reliable, timely and accurate. They must be able to prioritise actions, understand what needs to be done to run a service effectively and be able to work independently.

Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

To apply

Please email your CV and a covering letter telling us how you meet the Job Description and Person Specification – Experience and Knowledge section points.

Richmond AID is an equal opportunities employer and particularly welcomes applications from disabled candidates.

Richmond AID has been awarded the Disability Confident Employer quality mark meaning any disabled candidates that meet the minimum criteria will be invited for interview. Please tell us if have a disability or long term health condition that you want us to consider.

Different formats are available on request.

Regd charity No. 1074788. Company limited by guarantee, Regd in England No. 3612476.

Extraordinary Opera, extraordinary people

We have an exciting new opportunity within our Development department. Working as Development Coordinator, you will be responsible for researching donor prospects, maintaining accurate departmental records, assisting with incoming partnership enquiries and providing general administrative support to our busy team.

Fundraising experience is not essential for the role, but the successful candidate will be keen to develop their skills and knowledge and to be involved in all our activities, such as assisting with key fundraising receptions during the Glyndebourne Festival between May and August and at other events throughout the year.

To find out more about joining our world-class team, visit our website via the apply link.

Closing date: Monday 30 March 2020

We are an equal opportunities employer

As part of the application, please make sure to answer the competency questions at the bottom of the advert.

About us

Christian Aid Ireland is committed to exposing the scandal of poverty, helping in practical ways to root it out from the world, and to challenging and changing the systems that favour the rich and powerful over the poor and marginalised. We also recognise that in a crisis people cannot wait for change to happen, they need support immediately. Our humanitarian work aims to provide immediate support where necessary, doing so in a way that can lead to lasting change in the future. You can help us achieve our vision.

About the role

This role will provide effective and efficient administrative support to enable the smooth functioning of the Dublin office and will be the first point of contact for the public with Christian Aid Ireland through reception and telephone duties. The post holder will work with the Programme Development Unit (PDU) and Policy and Advocacy Units to provide administrative support. The role is also responsible for general office support, office health and safety and fire safety and acts as the office Digital Champion.

About you

The following is essential:

-Educated to leaving cert standard in a relevant discipline.

- High level of computer literacy including knowledge of Office programmes including Word, Outlook, PowerPoint and Excel. Knowledge of relevant database systems.

-An understanding and interest in global development issues

-Experience of working in an office based environment.

-Experience of using financial and administrative systems, setting up meetings and taking minutes.

-Experience of working in a rapidly changing environment where flexibility is essential

-Excellent interpersonal skills.

-An ability to work co-operatively as a member of an interdisciplinary division.

-An ability to juggle and prioritise competing demands in a calm, professional manner

-An ability to communicate positively with supporters and with colleagues by telephone, email and letter

-To be a proactive team worker, with a willingness to cover other positions in the unit when required.

The following is desirable:

-Educated to degree level in relevant discipline

-A demonstrable interest in digital monitoring and evaluation tools in the context of development or humanitarian work

-Experience working for a non-profit organization

-Experience using and managing SharePoint pages

-Written or spoken French, Spanish or Portugese

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Strive for Improvement: Tell us about a time when you took an initiative to solve a problem

Build Partnerships: Tell us about a time when you contributed time and ideas to a piece of work which was beyond you or your team's role

Deliver Results: Tell us about a time when you planned, monitored and delivered a SMART (Specific, Measurable, Achievable, Relevant and Time-bound) work objective to the standard required

I am currently looking for a versatile Team Administrator for an amazing museum. This role will see you dealing with a variety of tasks within the Development / Operations team.

There would be a large element of data entry, so I am looking for efficiency and accuracy
Main duties:
Assisting with data entry (Raisers Edge) of guest lists for Exhibition and Gallery opening events.
Helping with research into existing and prospective major donors.
Helping with removal of sensitive information from archive files in preparation for GDPR.
Reviewing annual reviews from other major museums and updating records for donors and prospects identified as having given to them.
Adding data to Raiser's Edge relating to historic memberships.
Potentially helping with some out-of-hours events (e.g. checking off expected guests from a list as they arrive for an evening reception) though this would only be if it suited.
Stuffing envelopes with several hundred event invitations!

If you have the above skills and experience and are immediately available, please apply online or contact Sekai today!

The Connection at St Martin-in-the-Fields (CSTM) provides services which help 4000 homeless people each year in London avoid, move away from and stay off the streets. The charity has an annual turnover of £4.2m, a staff team of 80 and 50 regular volunteers.

Our new strategy from April 2018 includes our aim to develop our services in new ways. This will include implementing a strengths based approach to client work, consolidating the implementation of a new service model, creating better pathways for clients into health and treatment services and improving our systems to demonstrate impact.

The Service Host will provide a high quality, efficient and professional welcome and “shop window” for clients, doing everything possible to encourage their engagement in services which will tackle the underlying causes of their homelessness as well as the initial presenting issues. The Service Host will also manage telephone enquiries from partner organisations, service users and wider community members ensuring that enquiries are dealt with promptly and by the appropriate team and/or staff member.

About you:

• Strong interpersonal and administrative skills and the positivity and resilience to work in a busy and challenging environment.

• Understanding of, or willingness to learn about and embrace, co-production and a strengths based approach to working with people who have multiple and complex needs.

• Ability to manage telephone enquiries in a fast paced environment.

• Ability to provide a welcoming and engaging “reception” service.

• The ability to respond appropriately and effectively when faced with challenging behavior.

Application Process:

To apply, please read and then complete the application form, ensuring that you have clearly demonstrated that you meet the requirements of the role set out in the person specification.

Closing Date: Monday 30th March 2020 – 12pm

Interview Date: TBC

Sir Gabriel Wood's Mariners' Home specialises in Residential Elderly Care and Korsakoff Syndrome, situated on Newark Street, Greenock. We are located in a quiet residential area of Greenock, with pleasant gardens at the front and rear of the building with just under 8 acres of land. It is one of the finest A listed buildings in the West End of Greenock with a prestigious history. It was founded by Sir Gabriel Wood's in 1850

We aim to provide the highest standard of individually tailored person centred care for the elderly, those with Korsakoff's Syndrome, Dementia & Alzheimer's, special needs, rehabilitation, short term and long term care and also end of life care with the intention to make life as comfortable, fulfilling and satisfying as possible.

Job Title:  General Manager

Responsible to:  Committee of Management

Job Specification: To take responsibility as the person-in-charge for the day-to-day running of the home.

To take Joint professional accountability in respect of the clinical management of the home alongside Care Manager.

To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.

To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.

To ensure that each service user receives care appropriate to their individual need.

To manage expenditure in accordance with allocated budgets.

To ensure achievement of S.G.W.M.H  Standards by the implementation of the Investors in People Standard Principles

To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with Codes of Practice and ensure that all outcomes are met.

 Job Description:

Day-to-day running of the home

1. To manage the day-to-day running of the home and to act as person-in-charge.

2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.

3. To arrange and access trial visits.

4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family.

5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.

6. To ensure that adequate arrangements are made for the introduction and reception of new service users.

7. To investigate complaints in accordance with Care Inspectorate Guidelines and Charity Policy, take appropriate action and report to Committee of Management or the Care Inspectorate.

8. To liaise with and co-operate with Care inspectors and inspections.

9. To implement and operate the Charity Quality and Observational Tool.

10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.

Service User Care

1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.

2. To support service users in the taking of decisions in matters which affect their lifestyle.

3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with Care Inspectorate and Charity requirements.

4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.

5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held.

6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.

7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.

8. To be responsible, for the efficient running of the domestic character of the home, which will include the following:

a) Planning menus with service users and Head Cook.

b) Ensuring that the dietary needs of the service users are met

c) Ensuring that good standards of food presentation are maintained

d) Ensuring that supplies are ordered

e) Ensuring that good standards of hygiene and cleanliness are maintained.

f) Planning social events/activities with service users and staff

g) Ensuring that the house has an homely feel and is tidy

h) Ensuring that fresh flowers are visible daily

i) Ensuring that background music is played throughout the day

9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.

Staff Matters

1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Charity Policy and Care Inspectorate requirements.

2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every 3 months and Head of Department meetings every month.

3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Charity Training Plan.

4. To ensure that employment protection legislation is implemented.

5. To oversee staff rotas one month in advance.

6. To implement the Holiday Management System in accordance with Company guidelines.

7. To oversee and manage the preparation of payroll to ensure correct payment of staff.

8. To oversee the mentorship of SVQ  students within the home.

9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the Charity documentation.

10. To enforce any disciplinary procedures and dismissals when necessary. To ensure Charity Indemnification.

11 To ensure that each member of staff is providing safe and good care for each resident by following the Charity Policy and Procedure in respect of staff supervision.

12. To provide regular teaching sessions on topics relevant to activities and residents within the home.

Premises

1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Committee of Management  of any issues that have been addressed.

2. Ensure that the Monthly environment audit is carried out.

3. Ensure that risk assessments are carried out as per Charity and Legislative requirements.

4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Committee of Management and Maintenance Officer immediately if there are areas of risk.

5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Committee of Management and Trustees accordingly where action is required.

6. To read the Annual Health and Safety Reviews and instigate all requirements.

7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines

Finance

1. To be responsible for overseeing all petty cash transactions, and accurate records and auditing the funds on a monthly basis.

2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Committee of Management.

3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.

4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.

5. To ensure that monies collected via donations are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.

6. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.

Marketing the Home

1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.

2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the Charity.

3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.

4. To ensure that the Client Contact Base is kept up to date at all times.

5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Ensure that all Enquiries are followed up on a weekly basis.

6. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.

8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.

9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.

Personal Responsibilities

1. To act at all times in a manner that promotes the Charities best interests.

2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.

3. To maintain at all times a dress code appropriate to the working environment and the Charity.

4. To undertake the Registered Manager Award and keep up to date professionally.

5. To undertake any training necessary for the completion of your duties.

6. To undertake any other duties as and when required.

7. To abide by all Charity Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.