We require a full-time member of staff, on a 12 month fixed term contract, to support our office work as we recover from the pandemic. The role includes finance, HR, supporting our volunteers and other tasks.

The new role will support our finance officer with regular duties to ensure that our finance systems operate efficiently.

The role will assist in recruitment, from advertising vacancies to inducting a new colleague.

The role will support our team of reception volunteers, who may have learning disabilities, including answering phones; taking messages and greeting visitors.

The role will help ensure that Barnet Mencap remains compliant with GDPR and other data protection legislation.

The role will alert safeguarding concerns and respond accordingly, with reference to Barnet Mencap policy and national legislation.

The role will offer IT and administrative support to all staff and volunteers working for Barnet Mencap on a day-to-day basis as directed by the Business & Strategy Manager.

Please see the full Jod Description and Person Specification for more a more detailed description of the role.

This role is a full-time position with a fixed term contract of one year from the start date.

Creative Support are looking for a motivated Receptionist to provide excellent customer care within our national Head Office in Stockport, Greater Manchester. The successful post holders will join a friendly reception team to provide an efficient and responsive administration and reception service. The role is based in Stockport town centre, with easy access to both the bus and train station located less than a 10 minute walk away. 

You will be the face and voice of Creative Support, providing a welcoming and friendly front of house service to all of our service users, staff members and the public.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

We are currently seeking an enthusiastic individual with a commitment to customer service to join us as a Receptionist at our thriving Mitcham site. You will join us working 16 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £7,665.29 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. In 2020 27,000 cats were rehomed,15,000 of these through our hand-free homing service, and 1,900 more reunited with their owners. This success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.

Responsibilities of our Receptionist:

As a Receptionist, you will provide information and assistance to the general public, volunteers and other stakeholders over the telephone, through face to face communication and via email, as well as providing administrative support to the Centre.  Please note this role does not include hands on cat care.

What we’re looking for in our Receptionist:

• Previous receptionist experience, on a busy desk
• A confident communicator with excellent organisational skills.
• A strong, flexible team player
• Lots of energy teamed with a positive upbeat attitude.
• Experience using Microsoft Office, including Outlook, Word and Excel

What we can offer you:

• salary of up to £7,665.29 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Receptionist and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications that are received after the closing date may not be responded to.

Closing date: 28 July 2021

Virtual interview date: 11 August 2021

Are you…
* Gifted in customer service, friendly, efficient and welcoming?
* Motivated by working as part of a team?
* Organised, a gifted multi-tasker with excellent attention to detail?
* Experienced in working with vulnerable people?
* Resilient, like a challenge and passionate about seeing the lives of homeless women transformed.

We are looking for a dynamic, vibrant and enthusiastic receptionist to join our team.  If this sounds like you, then read on…
 
At the Marylebone Project, unconditional welcome and warmth is at the heart of what we do.  We are looking for a positive person with a great friendly, can-do attitude, who is passionate in ensuring all feel valued, safe and welcomed at our Project.
As the first point of interaction, whether in person, on email or on the telephone, this role is one of the most important within our Project, in demonstrating our values and culture impeccably.
 
The post holder must be one energised by being busy, finding solutions and communicating with others.  The nature of the work is hugely rewarding but can also be challenging, which is why we look for people who are resilient, like a challenge and passionate about seeing the lives of homeless women transformed.

 Please note that CV's will not be accepted. 

To apply: 
Please see attached our Job Pack and fill out the Application Form

To find out more: 
E-mail recruitment or call us, details of this can be found in our Job Pack.

Closing date for applications: 
Tuesday 3rd August 2021 at 08:00 am

Interview date: 
Wednesday 11th August 2021

Location: Head Office Islington
Salary: £21,500 - £23,500 per anum
Hours: 37.5 hours per week (Full-time, 9am to 5pm) 
Contract: Permanent
Vacancy Reference: SWA3140

Closing Date: 9th August
Interview Date: Week Commencing 16th August 2021

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service 

This is a unique role within a busy Business Support Team at our Head Office.
You will play an integral part in ensuring Solace’s Reception runs smoothly for all services and staff and is delivered to a high standard. You will also be available to assist with other administrative duties which include health & safety, facilities and security at our Head Office in Islington.

About the Role 
The Receptionist works closely with the rest of the Business Support team to provide a wide ranging support service, and is an information hub for the organisation.  She is often the first person at Solace that women seeking help will speak to, connecting them with the services they need. You will, manage the switchboard and busy email accounts for the Business Support team and Solace’s [email protected] service. Ensure donation offers are published on our intranet. Manage courier and taxi services. Organise meeting rooms and assist in arranging events. Order office supplies. Contribute to the team knowledgebase and staff information source on our intranet, ensuring the information is accurate and current. Liaise with building management to ensure the smooth running of the office. Act as one of our fire marshals and first aiders.
Support the team to deliver services across the whole organisation.

About You

You will be seeking to work in a dynamic charity which supports vulnerable women and children. You will create a strong first impression for the organisation. You are able to work in an independent manner.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment all successful candidates will be required to complete a satisfactory DBS (Disclosure Barring Service) disclosure.
No agencies

ABOUT THE ROLE

Job Title: Reception & Workspace Supervisor

Salary: £20,000 per annum Job Role Band: B

Working Hours: 37.5 per week

Based at: JERICHO, 196-198 Edward Road, Birmingham, B12 9LX

The primary role of the Reception and Workspace Supervisor is to ensure the smooth day-to-day running of the head office reception and the Jericho Workspace social enterprise whilst training a small team of beneficiaries on JERICHO's social projects.

MAIN DUTIES AND RESPONSIBILITIES

Jericho Reception

• Answering and directing phone calls for JERICHO & workspace tenants
• Greeting visitors & dealing with their enquiries
• Sorting & distributing incoming post
• Photocopying, filing, laminating and other office duties
• Training and supporting a small team of beneficiaries for a wide range of reception and admin duties
• Delivering JERICHO's training manual
• Supporting beneficiaries to ensure they remain engaged and reach their potential
• Supporting beneficiaries with their qualifications
• Liaising with the People Support Team regarding beneficiaries' progress and concerns
• Maintaining health & safety records
• General building housekeeping
• Any other duties deemed necessary by the Line Manager

Jericho Workspace

• Building and maintaining relationships with current and potential Workspace tenants
• Showing potential tenants around the workspace
• Setting up new licence agreements
• Sorting coffee, tea, milk, printers, room bookings, setting up for meetings
• Any other duties deemed necessary by the Line Manager

PERSONAL SPECIFICATION

Values

• Commitment, understanding and living of Jericho’s five values: Respect, Equality, Love, Integrity and Excellence
• An appreciation of the Christian ethos of the organisation

Skills & Experience

• A self-motivated person, with a mature, professional outlook, who can also motivate others
• Evidence of ability and/or experience at helping people grow in confidence and self esteem such that they can achieve their true potential
• Knowledge and experience of supporting and training others
• An ability to prepare one’s own work plan and manage the activities of others
• Experience of managing a reception or administration team
• Good working knowledge of the Microsoft Office suite of programs 

Additional Consideration Will Be Given For The Following

• Evidence of ability and/or experience of working with socially excluded or marginalised people
• A recognised business administration qualification
• Experience of working in a multi-ethnic, multi- faith setting 

TO APPLY

Please apply through our website. You will be asked to fill in an online application form and to submit your CV.

Closing Date: 5pm on Wednesday the 18th August 2021 

Interview Date: Thursday the 26th August 2021 

We are re-opening our thriving community centres in Watford and need to recruit a new reception team to take bookings, maintain and refresh the centres, and support some great activities. 

If you're smiley, efficient, like being part of a team, enjoy meeting new people, and love your community - you'll fit right in! 

RECEPTIONIST / ADMINISTRATOR, EMPLOYMENT AND SKILLS, PERMANENT,

37 HPW, FRWK05 £18,661 - £20,385 FTE

Are you an experienced administrator or receptionist who would enjoy supporting services that make a difference to the lives of disadvantaged people? Do you also have experience in social media and communications you could bring to the role?

Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. We empower people to achieve financial stability, social inclusion and independence.

As Receptionist/Administrator for Framework’s Employment and Skills Service you will be the first point of contact for all visitors to The Training Centre in Bulwell, Nottingham, which provides a diverse range of learning opportunities to Framework’s service users.  Your role will also include completing all administrative duties and external communications support for both the Training Centre and Volunteering Team. This includes social media promotion, managing all referrals to our courses and new volunteer applications, completing monitoring for our funders and supporting both teams to run smoothly.

This job might be for you if:

You have a welcoming personality and a great way with people. You are friendly, non- judgemental and enjoy engaging with people from all walks of life

You are accurate, organised and have great attention to detail. You are familiar working with a range of computer packages and are equally happy doing data entry, writing minutes or collating reports

You are familiar with social media and how it works and would feel happy gathering, creating and publishing information on Facebook and other platforms

You have a confident phone manner and are happy both answering incoming queries or calling volunteers or learners for follow ups on the service they have received.

You enjoy managing your own workload and thrive in a constantly evolving environment. You are proactive and keen to take on new challenges.

This is a flexible role and we welcome applicants who would consider part time/job share working arrangements.

If this sounds like the role for you then please see the person spec and job description and complete our online application form. If successful you would need to be available for an assessment and interview on Thursday 2nd September 2021.

Candidates may be subject to a DBS check.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

CLCC Ltd is a counselling centre in the heart of Birmingham. For over 50 years we have been dedicated to providing a low cost first class counselling service for adults from Birmingham and the surrounding area. We are now seeking a Receptionist & Administration Assistant to help us deliver our service.

Job Description

Job Title:  Receptionist & Administration Assistant
Hours per week: 16 hours (variable shift pattern according to needs of service, including evening work up to 20.45 hours)
Rate of Pay: £9.50 per hour (real living wage).
Length Of Contract: 12 Months (with potential to extend - This is because the post is dependent on the financial restraints of a small charity)
Probation Period: 6 months, with a review after 3 months.
Location: Carrs Lane Counselling Centre, Carrs Lane, Birmingham, B4 7SX. In event of a lockdown some remote working may be required.
Line Manager: Counselling Service Manager.
Annual Leave: 5 weeks (25 days) and 8 public/bank holidays pro rata.

Main Duties:

1. Reception:
1.1  Respond appropriately and accurately to telephone, email, and face to face queries.
1.2  Maintain appointment & room bookings diary and ensure messages are relayed to counsellors and clients regarding any appointment cancellations or adjustments.
1.3  Conduct telephone assessment of clients and maintain client waiting lists.
1.4  Meet and greet all visitors / clients to the counselling centre.
1.5  Ensure Client Waiting Area is fit for purpose, and refreshments area clean and tidy and stocked appropriately throughout office hours.
1.6  Ensure counselling rooms have correct seating, an adequate supply of donation envelopes, tissues, and are kept fit for purpose at all times.

2. General Administration
2.1  Ensure all counselling document packs, and other relevant standard documentation are available for issue to counsellors as required, prior to any assessment or counselling session.
2.2  Ensure all Supervision logs are made available for clinical supervisors in advance of the group supervision meeting.
2.3  Assist the Centre Manager in operation of systems and procedures.
2.4  Open non-private post, deliver to the appropriate person and send standard responses when required. Receive and respond to electronic mail in a professional manner.
2.5  Report complaints to the Centre Manager
2.6  Produce and circulate correspondence and documents as requested.
2.7  Photocopying and filing.
2.8  In consultation with the Centre Manager and following written procedure, respond appropriately to requests for client information from outside agencies in accordance with the Data Protection Act and in consultation with Centre Manager.
2.9  Maintain office stationery and equipment
2.10  Maintain notice boards for clients and counsellors
2.11  Monitor housekeeping and security arrangements
2.12  Inform the Centre Manager of any health and safety risks

3. Digital Archive:
3.1  Scan all necessary documentation as directed to ensure the centre’s Digital Archive (including client counselling records, group supervision log scans, appointment diary scans and other centre documentation) is maintained.

4. Day to Day Running of the Counselling Centre
4.1  Assist counsellors to follow administrative procedures correctly.
4.2  Assist trainee, probationary and volunteer counsellors and clinical supervisors with administrative enquiries.
4.3  Inform the Centre Manager of any situations where a counsellor is not complying with the Counselling Centre’s administrative procedures
4.4  Communicate to the Clinical Supervisor and the Centre Manager any issues relevant to a counsellor’s non-attendance at group supervision e.g. illness, sabbatical

5. Management Information
5.1  Monitor and record counsellor/client caseloads, duty commitments, attendance at supervision and continuing professional development (CPD) workshops.
5.2  Record any statistical information that may be required by the Centre Manager.
5.3  Maintain any records necessary for compliance with the British Association of Counsellors and Psychotherapists (BACP) accreditation.
5.4  Inform the Centre Manager when a volunteer or staff member’s Disclosure and Barring Service (DBS) check is due for renewal

6. Finance
6.1  Maintain petty cash float, and present all petty cash claims to Manager for approval before claims are paid.
Maintain up to date record of all petty cash purchases and payments.
6.2  Administer bookings and payments for a room hire operation for private counselling practice in consultation with the Centre Manager.
6.3  Assist the Treasurer to maintain accurate register of HMRC Gift Aid scheme participants and amounts paid and assist in the processing of the annual submission to HMRC.
6.4  Collect monies from remote clients (for example, Assessment Fees and donations/contributions for counselling sessions.).

7. Liaison with Carrs Lane Conference Centre
7.1  Organise room bookings for Counselling Centre activities, as requested by the Centre Manager.
7.2  Maintain record of conference centre room bookings and costings.
7.3  Ensure compliance with Conference Centre security requirements.
7.4  Ensure Counselling Centre Manager is informed about any building work affecting the Counselling Centre

8. CLCC Ltd Standard Entry Training Programme, Advanced Level Entry Programme and
Trainee Placements
8.1  Assist the Centre Manager with answering applicant queries and sending out documentation.
8.2  Assist the Centre Manager with arrangements for the recruitment and selection of trainee placements, including arranging interviews and reference checks.
8.3  Assist the Centre Manager with arranging the delivery of induction training.
8.4  Assist new counsellors with administrative issues

9. Continuing Professional Development
9.1  Support the Centre Manager in co-ordinating continuing professional development workshops, including room hire, refreshments, meeting and greeting the training provider, attendance records, feedback sheets, payments.
9.2  Attend training sessions and undertake training in line with the organisation’s training and development policy.
10. First Aid
10.1  Ensure that the first aid box is readily available and that the stock is up to date.
10.2  Act as First Aid Responder (Training will be provided).

 11. Other
11.1  Please note that there may be some lifting and moving of furniture, boxes, copier paper, water jugs, and other heavy items. When handling any heavy items, the CLCC Ltd Health and Safety Policy must be adhered to.
11.2  Perform any other duties as requested by the Centre Manager commensurate with the level of the post.

Job title: Business Centre Administrator/Receptionist
Salary: £17,200 per annum
Hours: 37 hours per week
Location: The Greenhouse Business Centre, Annfield Plain, Co Durham

About us

Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work.

Each year Groundwork makes an incredible difference to communities across the North East and Cumbria. We work on hundreds of individual projects each year, supporting disadvantaged communities but what’s most important is how we change people’s lives. Our local programmes and services are tailored to the needs of partners and communities in each locality. When all that local activity is added together, it becomes a major force for regional change.

About the role

As a first point contact for the Greenhouse Business Centre, this role will provide a high quality and professional reception and administration service for all users and visitors to the centre.

The role will support the Commercial Property Manager to develop the business and support its ongoing improvement and sustainability. They will work as part of The Greenhouse team to provide administration support for the centre, tenants and meeting room customers. This role will provide reception cover, requiring a high level of face to face customer interaction, requiring experience in customer service and management.

A bit about you

We are looking for an experienced individual with great communication skills who can work effectively with external clients, partners, contractors and suppliers. You’ll thrive working in a busy and friendly environment and have excellent organisation skills. You will have the ability to plan and prioritise tasks to ensure deadlines and customer needs are met.

You will be self-motivated to work on your own initiative, whilst having the ability to work flexibly and proactively as part of a team. Experience of social media platforms, twitter, Facebook and Instagram is essential as well as having knowledge of a variety of general office equipment,

Closing date: Midnight on Thursday 5th August

This role is subject to a Basic Disclosure endorsed by the Disclosure and Barring Service.

Interested?

If you would like to find out more, please click the apply button to be directed to our website where you can complete your application for this position. 

Make yourself at home:
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work.

Groundwork NE & Cumbria is committed to safeguarding and protecting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

No agencies please.

Housing Management Assistant

Lewisham

£22,645 - £23,410

Permanent, Full Time (37.5 hours per week)

 Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

Hither Green (Spring Gardens & Hilda House) is a supported accommodation service for single men and women, many of whom have a variety of support needs including mental health and substance use.  They provide a safe and welcoming environment for their clients who are going through their individual recovery.

The post-holder will provide first contact, reception and basic housing management to their clients. You'll be responsible for controlling access to the building, dealing with emergencies, clearing and preparing rooms, carrying out Health & Safety checks and reporting on any events or concerns.

What they’re looking for

You don’t need to have direct experience, but you do need a real desire to support their clients.  To be successful in this post you need a can-do attitude and to have a basic level of numeracy and literacy to be able to carry out administrative duties. An understanding of the issues that affect their  clients and ability to display initiative in identifying action required and taking appropriate measures are essential for the successful post holder.

You will also be able to demonstrate a clear understanding of confidentiality and be able to adapt your approach, to suit a variety of situations, individuals and groups.

You must be willing to work a rota which includes working evenings and weekends and periods of Lone Working.

What they offer

• Excellent Development and Growth Opportunities

Their employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of their vacancies were filled by promotions. In 2019 they achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say it is a great place to work.

• A Diverse and Inclusive Work Place

Our client is equality, diversity and inclusion are central to the organisation's values and how they work. They are proud of their commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Their Networks include: Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

They are proud to pay client facing staff above average for the sector. They run a cycle to work scheme and also offer season tickets loans to all staff.

They contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What they do

Their vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, their clients are at the heart of what they do, and in 2019 they supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Their  staff are crucial to making this happen.

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 12 August

Interview and assessments on: 25 and 26 August, to take place via video call

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on their current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We are looking for a Venue Hire Administrator to join our team. We are all passionate about promoting arts and art education in East Anglia, and you will play a key role in hiring out our beautiful spaces in a Grade II listed building to generate income for the charity. 

About Anteros

The Anteros Arts Foundation is a charity for education and the promotion of the arts in Norfolk. Housed in an ancient Tudor merchant's house that is grade 2* listed, we teach short courses in fine art skills alongside the six-month Anteros Arts Diploma, hire out rooms for music events, weddings and meetings, and hire out gallery space for a rotating programme of exhibitions from local artists. We have a thriving community of aritsts, studio holders, visitors and students. 

About the Role

The Venue Hire Administrator supports the opening of the building to the public by working on reception and works to maximize income through managing venue hire bookings and uptake, including the hire of the venue for weddings and music events. The role has responsibility for volunteer supervision.

Main Duties:-

Work on Reception

Work in reception welcoming visitors and promoting Anteros’ courses and exhibitions.

Act as a point of contact for all inquiries from visitors, artists, studio holders, tutors and the Merchant’s House Café, including answering the reception phone.

Promote art and retail sales by keeping the shop space stocked up, ensuring all items are priced and well displayed, and encouraging visitors into the shop.

Responsible for taking cash and card payments.

Responsible for keeping the Reception area clean, tidy and up to date.

Room Hire

Receive and process all room hire enquiries to maximize room hire income.

Work with the Engagement Officer to promote opportunities for venue hire.

Maintain the venue hire diary and ensure the team are briefed on all bookings as needed.

Raise and send invoices for room hire deposits and final balance payments, ensuring they are paid in a timely manner.

Meet those enquiring about room hires to show them the spaces.

Wedding Hire

Receive and process all wedding function enquiries to maximize event income.

Work with the Engagement Officer to promote Anteros as a wedding venue and secure wedding bookings.

Work with the Merchants House Café to schedule in bookings and offer catering.

Maintain the venue hire diary and ensure the team are briefed on all bookings as needed.

Raise and send invoices for wedding deposits and final balance payments, ensuring they are paid in a timely manner.

Meet couples for wedding show arounds. 

Staff the wedding event and ensure successful delivery of weddings at Anteros helping to establish it as a wedding venue in Norwich and upholding our customer service standards.

Music Events

Responsible for finding artists and delivering a calendar of music events to maximize income, following health and safety policies and ensuring the events fit with the Anteros ethos.

Ensure all events are evaluated and identify any opportunities for improvement

Volunteer Supervision

Supervise visitor welcome volunteers, and other volunteer roles as necessary.

Finance

Work towards venue hire income targets.

Act as Petty Cash Officer.

Health and Safety

Follow all Anteros’ policies and procedures and ensure all venue hires have signed risk assessments and comply with health and safety policies.

Reporting to the Systems Development Manager, the IT Solutions Apprentice will possess a keen interest in and passion for IT and is responsible for providing hardware installation and data analysis support across Mercy UK, supporting the Systems Development Manager in providing excellent IT service and solutions that facilitate the maintenance and growth of Mercy UK’s operation in addition to reflecting its values and culture.

Working closely with the Systems Development Manager and Administration Manager, you will receive a wide range of tasks and projects, as well as support. We hope to not only educate and empower you in your duties, but also empower you in your role, building confidence and creating future opportunities. 

Job Description:

The post will include but is not limited to:

IT:

• Serving as point of contact for staff regarding IT Hardware installations, repairs and replacement

• Ability to understand data, technical terminology, analyse systems requirements and input to software solutions

• Raise purchase orders for IT equipment and peripherals as required for sign-off by the Systems Development Manager

• Support the Systems Development Manager in liaising with contracted telephone and IT support service providers to resolve problems

• Assist in the logging IT assets

• Assist the Systems Development Manager in the research of technological advances and their potential impact on IT systems at Mercy UK

• Assist the Systems Development Manager in maintaining the Salesforce and other Mercy IT systems (e.g. user and data management, creating new fields, processes, workflows, dashboards and reports)

Health and Safety:

• Take an active role in maintaining IT hardware across the Mercy UK site to an excellent standard, ensuring any IT installation is health and safety compliant (e.g. check for trailing wires and/or faulty cables)

Other:

• Carry out any other reasonable duties within the overall function of the role.

• The ability to self-organise and work closely with the Maintenance and Project Coordinators to accomplish certain tasks and projects as required.

• Liaise with the Administration Manager to provide ad-hoc support to Front of House (e.g. Reception) as required to cover absences.

• Working closely with all departments and functions across Mercy UK and assisting with data input where required.

• A willingness to remain flexible and contribute strength as a member of a wider team through providing cover where needed and in cultivating a strong and unified team culture.

• Upholding and sharing the strong Christian foundation on which Mercy UK is built.

• A willingness to attend conferences, exhibitions or events as a Mercy UK advocate. This will include opportunities to engage, minister and pray with people-helpers as well as vulnerable individuals; attend different church expressions, worship and sermons and manning the Mercy product/information stand as part of a team.

• Commit to actively fundraise, create positive partnerships and raise the profile of Mercy UK.

• Undertake training, attend staff meetings and show commitment to personal and professional development.

• Adhere to strict confidentiality, disclosure and safeguarding policies and use discretion at all times.

As the HR Apprentice, you are hungry to develop HR administration skills in an active work environment, alongside regular online learning and self-study days. You thrive on attention to detail and are passionate about gaining the foundational knowledge and experience needed to deliver a seamless HR service to your colleagues at Mercy, making a good impression and gaining the confidence which will help you to succeed in the role and prepare you for a  future career within HR.

Working closely with the HR Administrator and reporting to the Administration Manager, you will assist with a wide range of HR tasks, projects and processes, receiving the support needed to deliver your work with excellence. You will apply the knowledge gained from your studies to real-life situations, whilst learning to balance compliant practice with effective communication and a collaborative approach.

Job Description:

The post will include but is not limited to:

• Bringing efficient administrative assistance to the HR department and delivering HR services to the highest possible standard to members of the Mercy UK team, including day to day tasks such as document creation, using excel spreadsheets, room bookings, electronic filing, and distribution of information. 

• Assisting in a range of HR processes, including recruitment and selection, pre-employment checks, on-boarding, off-boarding and administrating staff changes

• Responding to and redirecting, as appropriate, day-to-day HR queries

• Assisting with the efficient delivery of our payroll and pension processes

• Assisting with setting up new employee records and facilitating the smooth onboarding and induction of new employees

• Keeping records and offering administrative support to HR meetings and training

• Ensuring the appropriate handling and security of employee personnel, sensitive and confidential information, upholding discretion at all times and ensuring that employee data is processed in line with relevant regulatory requirements

• Updating and maintaining accurate records within digital HR Management Systems

• Assisting with HR-related projects

• Providing ad-hoc support to Front of House (e.g. Reception) as required

• Providing cover and assistance for the smooth running of Mercy UK, adding your administrative skills, where needed.

• Presenting the vision and mission of Mercy UK and being willing to deliver training to Christian audiences of all denominations and backgrounds as well as bringing an example of healthy Christian leadership in line with Mercy UK’s statement of faith and lifestyle policies. 

• Remaining discerning, innovative and open to change, offering your skills and support across the charity, as needed.

• Undertake continued training, be an active participant and show commitment to personal and spiritual development.

• Adhere to ethical practice, strict confidentiality, disclosure and safeguarding policies and use discretion at all times.