Recovery support services manager jobs

About the role:

At Single Homeless Project, we believe every young person deserves the chance to build a life beyond crisis. As our Young Person’s Psychotherapist, you’ll play a vital part in making that happen. Working within our in house Psychotherapy team, you’ll provide one-to-one psychotherapy and co-produced psychoeducation groups for young people aged 16–25. Your work will focus on prevention, helping young people make sense of their experiences and build the tools to manage life’s challenges before they reach breaking point.

You’ll be part of a multi-disciplinary team offering a psychologically informed service - collaborating closely with support staff, managers and other professionals to create safe, empowering spaces where young people can explore their emotions, relationships and aspirations. From helping a young person understand their experiences of trauma, racism, poverty, family violence and parental substance to facilitating group discussions on understanding their emotions, assertiveness and boundaries in relationships. 

This is a chance to use your clinical skills where they matter most - in a dynamic organisation that’s committed to growth, reflection and learning. You’ll be supported with regular supervision, access to professional development, and opportunities to shape how psychotherapy continues to evolve across SHP. Join us, and help us break cycles, ignite change and create new possibilities for London’s young people.

About you: 

• Experience providing in-person psychotherapy sessions as a qualified Psychotherapist or Psychologist for a minimum of 2 years including substantial post-qualification experience with young people. 
• An understanding of complex support needs, including but not limited to mental health issues, complex trauma, substance use, youth offending and physical ill health, along with the potential barriers to engagement with services both residential and in the community. 
• An understanding of psychologically informed environments (PIE) and how service development can be achieved in collaboration with clients, staff team and service management. 
• Experience of facilitating team led clinical case discussion, providing staff psychological support and critical incident de-briefs.
• Experience of building trust with young people who may be wary of professionals and create a safe, supportive space. 
• A commitment to ensuring equality of access to psychological and psychosocial support to young people who face multiple systemic barriers, with the aim of involving young people in shaping their own support and outcomes. 
• You’re organised, communicate clearly, and committed to inclusive, anti-discriminatory practice in all you do. 
• BCP, BPS or UKCP registration or full BACP accreditation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 12th April 2026

Interview date: Monday 20th April 2026 at our Head Office in Kings Cross or a Young Person's service in Greenwich. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

IPS – Employment support

For people who need mental health support, getting back into work is a vital step on their recovery journey. The evidence backs this up, but although 90% of people with severe mental illness want to work, only 8% of them are in paid employment.

If you would like to join our team and champion our mission and help people who need employment support to get back into work. You will be supporting clients who are under the care of Secondary Mental Health services to gain and retain paid employment and will be based within a clinical team.

This is an incredibly rewarding role.  You'll have the opportunity to transform the lives of clients, to give them hope, direction and support with their recovery journey alongside other key professionals. This is also a challenging role, so you’ll need to be empathetic, adaptable and dedicated to finding clients a role that’s right for them.

As an Employment Specialist, you’ll build a good rapport with your clients, gaining a real understanding of their key skills, their aspirations and their career goals and finding them opportunities to match. You'll also spend time building productive relationships with employers in order to identify and negotiate job opportunities in the hidden labour market.

Successful applicants for this post will receive training in the IPS approach, giving you the tools, you need to provide expert support and advice to clients, staff within your clinical team (e.g. Psychiatrist, Social Workers or Mental Health Nurse), while also building positive relationships with employers, opening doors and changing perceptions around mental health.

We welcome applications from people with personal experience of using mental health services.

Job Summary

To provide support into employment for people with mental health problems including:

· Managing a caseload of clients who wish to return to paid work, enabling them to find or retain employment by liaising with work and training providers, accessing benefits advice and by personally providing on-going support to clients in job search and after gaining employment, in accordance with evidence based supported employment practice such as the Individual Placement and Support (IPS) model of supported employment.

· Link with local employers and voluntary bodies in order to secure employment opportunities within the community

· Pro-actively support and motivate clients in obtaining employment opportunities

· Provide on-going support according to both the employee’s and employer’s needs to enable clients to both gain and retain employment.

Key responsibilities

 · To work in partnership with individuals to support them in finding paid employment, or taking steps towards this.

· To develop strong links with other agencies such as voluntary, statutory and businesses in the development of work opportunities for clients.

· To support Community Mental Health Team colleagues with information about work and training opportunities.

· To report on outcome measures for the service.

· To provide monitoring/audit information to the Senior IPS Employment Specialist responsible for Employment Services.

Main duties

 · Manage a caseload of people who have experienced mental health problems who wish to work.

· Prepare individuals for employment by assessing each person’s individual vocational needs which might typically include identifying strengths, help with benefits, support networks, travel to work plans, etc.

· Co create employment action plans with the individual, and provide this to the care co-ordinator and other professionals where appropriate.

· Assist individuals in job search and prepare them to apply for employment/education, liaising with colleagues as required e.g. Disability Employment Advisors, Jobcentre Plus, DWP contract providers and local colleges.

· Contact and meet with employers to identify job opportunities for individual clients.

· Have a proactive approach in developing jobs tailored to suit individual clients’ needs by contacting local employers, discussing mutual requirements and negotiating opportunities.

· Accompany job seekers to interviews if required.

· Provide education and support to employers, as agreed with the individual and provide job retention interventions to people at risk of losing their employment, negotiating adjustments to the job role with employers to enable the person to retain their employment.

· Support clients in the workplace by supporting them to learn the job role if necessary, and/or negotiating with employers to adapt the role at the start of employment or if difficulties arise in the workplace.

· Identify any barriers for return to work and develop appropriate strategies to overcome those barriers for clients who wish to gain or retain open employment maintaining a positive attitude to addressing challenges.

· Contribute to the opportunities for an individual’s increased social inclusion by developing partnership working with voluntary sector agencies, and linking with primary care employment and job retention initiatives.

· Promote the Mindful Employer initiative and best practice in mental health and employment within the mental health services and in other organisations in the local area.

· Maintain and develop close links with referrers, care co-ordinators and Community

· Regularly attend Team meetings.

· Complete data monitoring sheets and keep accurate caseload records.

· Maintain high standards of personal development and undertake further training as may be required.

· Undertake regular supervision and annual appraisal.

· Undertake other duties as may reasonably be required by the organisation

Person specification

Qualifications and experience

Essential

· Educated to degree level or equivalent experience

· Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector

· Experience of working with someone on a one-to-one basis

· Experience of managing multiple tasks at any one time

Desirable

· Trained in IPS approach

· Experience of supporting people to obtain or keep work

· Experience of working within health, social services or voluntary sector with people who have experienced mental health problems.

· Experience of working assertively to influence decision makers

· Own personal lived experience of recovery from mental health difficulties

· Previous experience of delivering a service using the IPS model is a bonus

· Proven experience of meeting and exceeding outcomes and targets

Skills and knowledge

Essential

· An understanding of the employment needs, and challenges faced by people who experience mental health difficulties

· Developing a knowledge of a broad range of occupations and jobs

· Able to use IT systems, databases and tools such as MS Word, PowerPoint and Excel

· Strong motivational, communication and listening skills

· Outstanding interpersonal skills and ability to build rapport with a range of people

· Good organisational ability

· Natural ability to build close, trusting and productive relationships with people

· Team orientated and able to work collaboratively within a mixed-disciplinary team

· Ability to work independently and use initiative to develop and promote a service

Desirable

· Knowledge of DWP and disability/employment related benefits

· Knowledge of good practice in employment legislation protecting Disability and Equality

Interviews will take place on 14th, 16th and 21st April 2026. 

Job title: Administrator for MindCHWF TTAD and ACH Outreach Services

Service: Talking Therapies for Anxiety and Depression (formerly IAPT)

Responsible to: Clinical Services Manager - Talking Therapies for Anxiety and Depression

Salary: Starting salary is SC4 SP19 £27,509.64

Hours: 37.5 hours

Contract type: Fixed Term. Please be advised that this job will be reduced to 22.5 hours from July 2026 as the ACH Outreach Service Ends

Location: The Hub, 15 A Homerton Row/ Hybrid

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new.

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

DBS clearance at Enhanced (without Barring) is required for this role.

About the Psychological Therapies & Wellbeing Services Department

Mind CHWF’s Psychological Therapies &Wellbeing department has been BACP accredited since 2016 and we specialise in:

·trauma-informed and compassion-focused practice 

·lived experience leadership and representation 

·‘third wave’ cognitive behavioural/evidence-based therapies (group and one to one models based on Acceptance and Commitment Therapy, mindfulness-based therapies, Compassion-focused therapy, and Dialectical Behaviour Therapy)

·a Practitioner Training Programme for our evidence-based model, ‘Radical Self-Care (RadSec)’, currently undergoing accreditation with BAMBA (British Association for Mindfulness Based Approaches)

·clinical research with our academic and NHS partners (City, University of London and NELFT)

·psychological therapies for:

ocommon mental health problems such as anxiety and depression via our Talking Therapies Service for Anxiety and Depression (formerly IAPT - Improving Access to Psychological Therapies). Our Step 2 provision uses ‘third wave’ group modalities, particularly Acceptance and Commitment Therapy (ACT). Our Step 3 focuses on Person-Centred Existential Counselling for Depression (PCE-CfD).

oAfrican Caribbean heritage communities (in partnership with our IRIE Mind project), 

oLGBTQ+ communities (in partnership with our Rainbow Mind project)

ocomplex developmental trauma and enduring mental health conditions (City and Hackney Wellbeing Network)

opeople who have lost someone to suicide (Grief in Pieces project)

oalcohol and substance misuse (City and Hackney Recovery Service)

All staff, trainees and volunteers have opportunities to participate in a wide range of in-house and external trainings through our networks.  Practitioners in specialist services are offered relevant evidence-based training (IAPT Step 2 practitioners receive training in group protocol using Acceptance and Commitment Therapy, and our Recovery Service workers receive intensive training and supervision in our group models: Radical Self Care, Acceptance and Commitment Therapy and Managing Anger & Difficult Emotions). 

At Mind CHWF, we offer significant personal and professional development opportunities, encourage innovation and initiative from our committed and talented practitioners, and offer skill-building and experience of working across multiple projects and modalities in an award-winning mental health organisation.

Purpose of the post: 

The Administrator will play a key role in supporting the delivery of Mind in the City, Hackney and Waltham Forest’s Talking Therapies for Anxiety and Depression service, alongside the African Caribbean Heritage (ACH) Outreach Project.

Working within a multidisciplinary team, the post holder will provide high-quality administrative and operational support to ensure the smooth running of the service. This will include supporting referrals, screening processes, appointment coordination, record keeping and data monitoring within the Talking Therapies system.

The role will also provide administrative support to the ACH Outreach Project, helping coordinate community engagement activities designed to improve access to mental health services for African Caribbean Heritage and wider Global Majority communities.

The Administrator will contribute to creating a welcoming and efficient service for clients, practitioners and partner organisations, ensuring accurate record keeping, effective communication and compliance with organisational and service requirements.

Mind CHWF has a long-standing commitment to improving equitable access to mental health services, and the Administrator will play an important role in supporting initiatives that reach communities who may not currently access psychological therapies.

About Us

Bringing Unity Back into the Community (BUBIC) rebuilds lives through peer support, practical action and unwavering community presence. A peer‑led charity supporting people facing substance misuse, homelessness, exploitation and multiple disadvantage in Haringey.

Job Purpose

As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.

Please see attached the full job description.

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have experienced homelessness and addiction. We run a Housing First project, a Recovery Hub, supported housing and social enterprises that help people rebuild their lives. Our charity shops are a vital part of that work, raising income to support our services and connecting us with the communities we serve.

SCT is recruiting an Assistant Shop Manager to work across our East London charity shops in a floating role, supporting the day-to-day running of multiple stores.

This is a full-time position (35 hours per week, worked across 5 fully flexible days including weekends and bank holidays) with a salary of £26,936 per year.

A bit about you

You’re friendly, hands-on and organised, with strong retail experience, excellent people skills and a real enthusiasm for charity retail and preloved fashion. You’re confident supporting shop performance, delivering great customer service, leading volunteers and maintaining high standards across different locations.

You’ll be adaptable, proactive and solutions-focused, with the ability to build strong relationships with colleagues, volunteers and local communities. You’ll also be comfortable with stock processing, merchandising, shop administration and using systems such as MS Office and POS.

SCT is a growing organisation with opportunities for people with strong motivation, initiative and a commitment to our values.

Please see the full Role Overview and Role Responsibilities attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Recovery Worker to play a pivotal role in our Recovery House in Medway.

Sounds great, what will I be doing?

You will be co‑producing risk assessments, crisis plans, and safety plans with service users, their loved ones and professionals, while delivering person‑centred support that adapts to changing needs, strengths and progress. You will be supporting individuals to achieve outcomes around wellbeing, safety, economic stability and positive contribution, alongside managing crises, substance‑misuse risks and mental health relapses. You will also take on caretaking and housing‑management duties, conduct flat checks, maintain building security through health and safety checks, alarm and CCTV monitoring and regular patrols, and complete nightly cleaning tasks to ensure the environment remains safe, secure and well maintained.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring experience of supporting people with mental health and complex needs, ideally including work with individuals affected by substance misuse. You will understand Recovery approaches and co‑production, and be able to design activities that reduce anxiety, build confidence and support self‑defined recovery. You will maintain high standards in challenging situations and draw on knowledge of legislation such as welfare reform, the Care Act and housing pathways. You will engage clients in assessments and co‑produce support plans, use MS Office and case‑management systems effectively, understand basic building safety, communicate clearly in English, work flexibly out of hours and accurately handle petty cash.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Purpose of the post

The Financial Planning & Analysis Manager will support the Associate Director of Finance to provide insightful analysis of financial trends and oversee the recoverability of funds.

They will coordinate the month-end process and work with Finance Business Partners to coordinate the quarterly forecast and the 2026/27 budget.

They will also act as Finance Business Partner to a number of teams, working closely with Budget Holders and external partners to provide effective management of resources and risk, and monitoring of quarterly partner reporting.

Main responsibilities

Financial Planning & Analysis element of role (60%):

• Coordination of month-end process: overseeing the month-end checklist and coordination of FBPs; production of monthly management accounts using JET reports
• Coordination of quarterly forecasting and annual budgeting across cost centres and funds: preparation of forecasting templates; coordination of FBPs; upload and review of forecast onto finance system
• Coordination of long-term (high level) forecasting across all cost centres and funds to end of current Core Funding cycle
• Oversee the cost recovery process of new and existing funds (overhead recovery and monitoring of funding gaps)

Finance Business Partnering element of role (40%):

• Work with Budget Holders to manage financial performance, forecasts, and budgeting including understanding financial opportunities and risk for the area of business partnership.
• Provide donor reporting and analysis as required to funders of specific programmes.
• Consolidation of quarterly partner reporting

Experience

• CCAB qualified with a minimum of 5 years practical experience in financial analysis or business partnering roles

Desirable

• Experience of fund management
• Experience of Microsoft Dynamics 365 Business Central
• Experience of JET reports 
• Experience in the academic or scientific research sector
• Experience working with UKRI and/or Research Councils
• Experience of funding under Full Economic Costing (FEC) model
• Experience of managing stakeholder relationships within an academic or not-for-profit environment

Skills

• Excellent quantitative skills, use of Excel and finance systems
• Excellent written and verbal communication skills with the ability to communicate effectively and confidently with people at all levels.
• Excellent interpersonal skills and ability to handle sensitive issues positively
• Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment and to working in an agile, flexible and pragmatic way
• Ability to quickly learn and adapt to new environments
• Ability to lead and work as part of a team
• Ability to work autonomously and make decisions without supervision
• Ability to process complex information and present targeted messages to different audiences.

This post is offered as a secondment/fixed term opportunity for 6 months

£53,600 - £57,778 (pro rata for part time)

We have an exciting opportunity for someone to join us as a Senior Service Manager in Camden, specifically overseeing the housing management element of our accommodation services with Camden alongside our Regional Head. The pathway includes vital accommodation services such as high need 24-hour services high accommodation & semi-independent accommodation, supporting over 150 clients across the borough.

In the role of Senior Service Manager, you will:

• Focus on the continued development and improvement of housing management within these services, best practise around this and maintaining strong compliance  
• Ensure we have high quality accommodation for those that access St Mungo’s accommodation services in Camden
• Support, motivate and manage Service Managers and teams across multiple sites to ensure they can deliver a high standard and effective service to clients in relation to housing management, encouraging a person-centred approach in line with our recovery ethos and within psychologically informed environments.
• Work closely with the Regional Head to contribute and lead on the promotion, strategic and operational planning of the service (in relation to housing management) within St Mungo’s and the sector
• Build highly effective relationships with partners, landlords, commissioners, and other relevant agencies to deliver an effective service in relation to housing management
• Work with services to ensure our buildings are welcoming, safe and psychologically informed environments
• Ensuring voids and repairs are manged to a high standard
• Working with teams to ensure that Health & Safety tasks are all completed on time and to a high standard  

We support a flexible approach to work with opportunities for agile working; from home, and other St Mungo’s London or regional locations.

About you

We’re looking for someone who can lead a coordinated, consistent and strategic approach to housing management replated work across our Camden Accommodation services. If you bring the following, we’d love to hear from you:

• Have experience in housing management and support services
• Excellent communicator and able to use influencing skills in advising and supporting colleagues
• Methodical, highly organised, and able to manage multiple priorities and projects under pressure.
• Good working knowledge of housing management processes (including voids, rents, repairs, H&S tasks within an accommodation setting etc).  

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London. 

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 25th March 2026

Interview and assessments on: 1st April 2026

What we offer 

• Excellent Development and Growth Opportunities

• A Diverse and Inclusive Work Place 

• Great Pay and Other Benefits

About the role

This senior leadership role provides strategic and operational oversight of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for survivors of Violence Against Women and Girls (VAWG).

As Head of Clinical Services, you will lead a multidisciplinary team delivering individual therapy, group work, body-based therapies and web-based counselling within WGN’s intersectional Black feminist framework and Holistic Empowerment Recovery (HER) Model. You will shape the strategic direction of clinical services, strengthen partnerships, embed strong clinical governance and safeguarding practice, and foster a culture of collective care, reflective practice and anti-oppressive leadership.

This role combines strategic leadership, service development, clinical oversight and people management to ensure WGN’s therapeutic services remain sector-leading, accessible and survivor-led.

About you

As Head of Clinical Services, you will:

• Provide strategic and clinical leadership across all therapeutic services, ensuring high-quality, trauma-informed, strengths-based and non-pathologising support within an intersectional feminist framework.

• Lead and develop multidisciplinary teams, line managing senior clinical staff and embedding reflective practice, wellbeing and anti-oppressive leadership.

• Hold responsibility for safeguarding and risk management as Designated Safeguarding Lead, ensuring robust case oversight and partnership working to keep survivors safe.

• Drive service development and innovation, using data, survivor feedback and best practice to shape responsive therapeutic pathways and specialist trauma interventions.

• Ensure equitable and inclusive access, strengthening referral pathways, managing demand with service managers and reducing barriers for marginalised survivors.

• Oversee monitoring, evaluation and quality assurance, ensuring compliance with professional standards and funder requirements and using learning to improve services.

• Build partnerships and sector influence, representing WGN externally and contributing to training, knowledge-sharing and policy discussions.

• Embed survivor voice and co-production across service design, delivery and development.

Closing date and Interviews

This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.

We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.

About us

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.

WGN is an equal opportunities employer. 

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.

The Wildlife Trust of South and West Wales is looking for an experienced Financial Manager to lead our finance function covering the charity and trading subsidiary.  You will join the Senior Management Team working together to ensure strong and coordinated operational management across the charity. The role is accountable to the CEO and the Finance Committee for all aspects of the organisation’s finances, for ensuring that all income and expenditure are managed and monitored systematically, prudently and legally. We have a variety of income sources including charity fundraising, a trading arm, landing fees (for Skomer Island), membership subscriptions, investment income, legacies and multiple grants of varying sizes.  We are currently in a healthy position with our finances and have clean audits every year.

Development Phase: Visitor Destination Development Manager

Fixed Term to November 2027

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone. 

This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder. 

But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.

You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.

The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement.

Key Responsibilities
1. Operational Management

• Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard.
• Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations.
• Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams.
• Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly.
• Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication.
• Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams.
• Coordinate and manage external contractors for maintenance and repairs.
• Provide procurement support to secure value for money on consumables and equipment.
• With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs.
• Ensure adequate stock of operational supplies and equipment to support daily operations.
• Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls.
• Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency.
• Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant.
• Contribute to delivery of the Operations Strategy, including key developments for FSSW.
• Carry out other duties as required to support the successful running of the hub.

2. Team Management

• Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment.
• Manage, supervise, and develop Line Reports, including performance management, appraisals, and training.
• Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner.
• Work with temporary staffing agencies to arrange short term hire drivers, when necessary.
• Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days.
• Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions.
• Foster a positive and productive team culture in line with FareShare South West values.

3. FareChance Employability Programme

• Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team.
• Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams.
• Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
• Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
• Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
• Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress.

4. Health & Safety (H&S) and Compliance

• Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times.
• Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance.
• Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly.
• Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills.
• Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up.
• Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards.
• Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety.
• Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment.

5. Quality Assurance and Continuous Improvement

• Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice.
• Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency.
• Work with others to identify and implement improvements to systems, processes and workflows.
• Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered.
• Collaborate cross-functionally with other teams to support service development and innovation.

Person Specification
Essential

• Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs.
• Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity.
• Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes.
• Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management.
• Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure.
• Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar).
• Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication.
• Able to demonstrate good judgement and decision-making, including escalating issues appropriately.
• Physically able to carry out the role, including manual handling and operating in warehouse conditions.
• Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
• Full UK driving licence, Forklift truck operator’s qualification (or willing to train as an essential part of the role)

Desirable

• Formal training or certification in health & safety, manual handling, or food hygiene.
• Experience of working in a charitable, volunteer-led, or community-based organisation.
• Experience of route planning and/or vehicle logistics coordination.
• Experience of working within a regulated or audited environment
• Experience contributing to or delivering change initiatives.

Attributes & Values

• Committed to FareShare South West’s work to fight hunger and tackle food waste
• Strong team player who supports collaboration and mutual accountability.
• Organised and methodical, with strong attention to detail.
• Reliable, consistent, and takes pride in maintaining high standards.
• Acts with integrity and openness; willing to learn from feedback and take responsibility.
• Enjoys being hands-on and actively involved in operational delivery.

Behaviours

• Leads by example and motivates others through positive, proactive behaviour.
• Calm and solutions-focused in challenging situations.
• Values and supports diversity and inclusion across the team.
• Communicates with respect and clarity, adapting style to suit audience.
• Champions a safety-first culture while enabling productivity.
• Embraces change and drives continuous improvement.
• Confident working within clear procedures and standards.

Additional Information

• Role may involve some manual handling; training will be provided.
• Enhanced DBS check required.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. 

<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant">

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

</article>

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About the role

The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

We welcome applications from those with experience in supported housing and rent arrears management. 

Responsibilities

• The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.

• Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.

• Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.

• To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.

• To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.

• Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance

• Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.

• Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.

• Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them

• To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.

• To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.

• To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.

• To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.

• To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

• Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures

• Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.

• To undertake such other duties within the competence of the post holder which may be required from time to time.

• Person specification

• Experience

• Demonstrable experience of working in a supported housing environment in a similar or related role

• Experience of supervising a person or team

• Qualifications

• GSCE (or equivalent) in English, Maths

• Skills and Knowledge

• Knowledge of supported housing sector and housing law

• Detailed knowledge of rent arrears issues and processes

• Detailed knowledge of housing and welfare benefits

• Understanding of trauma informed practice

• Abilities

• Capable of developing and maintaining constructive and positive working relationships both internally and externally

• Personal qualities

  • Be creative in problem solving and seek out practical solutions to complex problem

• Demonstrate a high degree of accountability and decision making

• Full driving licence held and maintained

• Desirable criteria

• Housing or a related qualification

•  

• Be able to meet deadlines and balance priorities

• Be able to delegate and allocate work effectively

• Be able to monitor operational and customer service performance and suggest and implement ways of improving performance

• Be able to manage change, introduce new initiatives, and revise systems and processes

• Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures

• Interview process

  Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.

  Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week