Refugee support administrator volunteer roles in london
Salary: N/A This is an unpaid volunteer role
Location: UK-based. Meetings are held in London, Manchester, Bradford, and Birmingham
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
Our new 2030 Strategy
Here is the link to our 2030 Strategy; you can read more here.
Everyone involved in developing our new strategy was clear that if we want to create the future that refugees and many people in the UK want, we must demolish the hostile environment. It’s an environment that manifests itself in the racist rhetoric of our leaders and the systems they create; systems that are dehumanising and complex, which segregate people and sap their spirit.
Our current leaders may be stooping to new lows with their words and policies, but they are simply repeating the behaviour of previous Governments. The hostility has been ramping up for years. And that hostility is rooted in a racialised logic that underpins the entire asylum and immigration system.
As a trustee of Refugee Action
We are currently looking to recruit 2 new trustees to join the Board of Refugee Action. Both roles are for people with lived experience of displacement.
You will be responsible for developing and guiding the strategic direction of the organisation and steering the long-term stability of the charity. You will need to persuade, influence and communicate effectively with the rest of the board.
Please don’t be discouraged if this isn’t something you’ve done before, or if you don’t meet all elements of the role specification; we will provide mentoring and training to support new Trustees to understand their role. Please do consider applying if you have the courage and enthusiasm to encourage, challenge and support us to be the best we can be.
All our trustees are committed to being actively anti-racist and removing the barriers to power for people with lived experience. You will need to be committed to and demonstrate an understanding of shifting power to people with lived experience, anti-racist practice and decolonisation.
Overall duties of Trustees
Statutory duties
- To ensure that the organisation complies with its governing document, charity law, company law and any other relevant legislation or regulations
- To ensure that the organisation pursues its objects as defined in its governing document for public benefit
- To ensure the organisation uses its resources exclusively in pursuance of its objects: the organisation must not spend money on activities that are not included in its own objects, no matter how worthwhile or charitable those activities are.
- To contribute actively to the board of Trustees’ role in giving firm strategic direction to organisation, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets
- To safeguard the good name and values of the organisation
- To ensure the effective and efficient administration of the organisation
- To ensure the financial stability of the organisation
- To protect and manage the property of the charity and to ensure the proper investment of the charity’s funds
Other duties
In addition to the statutory responsibilities outlined above, other duties may include:
- Lead and provide guidance to the board in a given area of expertise
- Meet with donors and any other stakeholders to represent Refugee Action and its beneficiaries
- Keep up to date with Refugee Action’s services to clients, Influencing and Fundraising work
- Attend 5 meetings a year– 4 board meetings and 1 away day.
- Read and scrutinise board papers before a meeting so as to be able to contribute fully in the meeting
- Occasional participation in a working group
- Occasional participation in staff interview, disciplinary or grievance panels
Skills, knowledge, and experience need for this role
- Commitment to Refugee Action’s vision, purpose and values and to act in a manner consistent with these, including being committed to shifting power to people with lived experience, anti-racist practice.
- Sound independent judgement with the confidence and insight to make positive contributions to board discussions.
- An interest in and some understanding of charity governance, the role and expectations of trustees.
- An ability to work collaboratively and effectively as a member of a team.
- Ability and willingness to positively represent the organisation.
- A willingness to learn and to enable us to learn from you.
- Experience of strategic thinking and of setting monitoring and reviewing plans
- Ability to read and understand financial information, review organisational policies and practices and identify key areas of risk (Training also offered in these areas if needed)
- Understanding of the role of Trustee and the legal duties, responsibilities, and liabilities this involves. (Training also offered in these areas if needed)
To apply for the Trustee role
To apply for the Trustee role, you will need to submit a maximum of no more than 4 A4 pages explaining how you meet the Experience, Skills and Knowledge section outlined in page 3 – 4 of the Role Description.
Experience may be paid or voluntary, full or part-time, in the UK or overseas. Don’t be discouraged if this isn’t something you’ve done before, or if you don’t meet all elements of the role specification; we will provide mentoring and training to support new Trustees to understand their role.
Closing date: 23:59 28 September 2025
Interviews: 15 October 2025
Refugee Action only operates in the UK, so all roles are UK-based.
Thank you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.
We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.
Purpose of the role:
Our trustees play a vital role in making sure that the Refugee and Migrant Forum of Essex and London (RAMFEL) achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that RAMFEL has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the CEO and senior management to enable us to grow and thrive, and through this, achieve our mission.
Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.
Duties:
- Support and provide advice on RAMFEL’s purpose, vision, goals and activities.
- Review and approve organisation strategies and policies, and monitor and evaluate their effective and efficient implementation.
- Oversee RAMFEL’s financial plans, budgets, and statements, and monitor and evaluate progress
- Ensure that key risks are being identified, monitored and controlled effectively.
- Provide support and challenge to RAMFEL’s management team in the exercise of their delegated authority and affairs.
- Keep abreast of changes in RAMFEL’s operating environment.
- Contribute to regular reviews of RAMFEL’s own governance.
- Contribute to the broader promotion of RAMFEL’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts.
As a small charity, there will be times when trustees will need to be actively involved beyond Board meetings and sub-committees. This may involve providing advice and guidance on new initiatives, reviewing or advising on operational documents (e.g. operational and business plans, new team structures, outreach and engagement events) or other issues in which the trustee has special expertise.
What we are looking for
We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board. We are furthermore particularly looking for those who can contribute one or more of the following:
- Migrants or refugees, who have lived experience of the impact of immigration policy and practice
- Expertise in RAMFEL’s core service delivery, especially regarding advice, immigration or legal services
- Networking and fundraising ability
- Experience of campaigning and/or external communications
- Organisational and administrative skills
Previous governance experience is desirable but not essential and we will provide a full induction to the organisation and the workings of the Board.
This is a fully voluntary and unpaid position. Reasonable expenses will be reimbursement.
Please refer to the job description for more details and application instructions.
If you are interested in the Trustee role and would like more information, we would be pleased to arrange an informal discussion with our CEO or one of our current Trustees.
We will only be shortlisting candidates who have submitted a CV and a cover letter explaining their interest in the role will be shortlisted.
Shortlisted candidates will first participate in an informal chat, followed by a formal panel interview.
Registered Charity
21 - 50
RAMFEL is a charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Events Volunteer – Event Organiser
Location: Watford (hybrid)
Time Commitment: Flexible depending on events, 6 months minimum
About Us
Watford & Three Rivers Refugee Partnership is committed to supporting refugees and asylum seekers through practical help, advocacy, and community connection. Fundraising events are essential to raising the funds and awareness needed to continue our work.
Role Summary
We are looking for an organised and motivated volunteer to take the lead in planning and delivering fundraising events. From idea to execution, you will play a key role in creating impactful, engaging events that support our mission and bring communities together.
Key Responsibilities
· Plan and organise fundraising events (e.g. benefit concerts, community dinners, quizzes and sponsored walks)
· Coordinate logistics such as venues, suppliers, schedules, and permits
· Recruit and manage other event volunteers, with support from the volunteer coordinator
· Promote events through flyers, social media, and local networks
· Manage event budgets and donations, with support from the fundraising team
· Ensure health and safety and accessibility considerations are met
· Evaluate event success and contribute to future planning
Skills and Qualities
· Strong organisational and time management skills
· Creativity and initiative in developing fundraising ideas
· Good communication and teamwork abilities
· Comfortable working independently with guidance
· Passion for refugee support and social justice
· Experience in events is a plus, but not essential
What You’ll Gain
· Hands-on experience in event planning and nonprofit fundraising
· Development of leadership, coordination, and communication skills
· Opportunity to see the direct impact of your work
Training and Support
. Induction and event planning guidance and training
· Ongoing support from the Fundraising Lead
· Access to charity resources and networks
· Reimbursement of expenses
Apply:
Please apply by sending you CV.
The client requests no contact from agencies or media sales.
Thank you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Welcome volunteer
Team: Tooting Hub – CARAS ESOL (Youth/Adult)
Supervised by: Team Project Coordinator
Location: Tooting Hub site
Activity times: Monday or Wednesday
Time commitment: 2 hour shifts on a rolling basis.
We ask that volunteers commit for a minimum of 4 months
About CARAS:
Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.
Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.
We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.
Our values are at the centre of all our work:
• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.
• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.
• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.
About the Role:
We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).
Who will you be?
We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.
Volunteer Tasks and Responsibilities:
· Signing up to a shift/s on the Tooting HUB welcome team rota
· Able to be at Tooting Hub in person to complete agreed shifts
· Welcoming staff, volunteers, existing and potential new community members and visitors
· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting
· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies
· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity
· Conducting induction tours of the building and introductions to facilities, key staff, and partners
Requirements (all experience can be from paid or voluntary roles):
Essential:
· A calm, friendly, kind, and patient approach
· Happy and confident to meet new people and put them at their ease
· Excellent communication skills, especially with people with varying levels of English
· To be non-judgemental and able to engage with people from diverse backgrounds
· Confidence in using one’s own judgement to follow agreed policy
· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc
· A commitment to confidentiality and data protection
· Punctual and reliable
· To be able to volunteer on Mondays or Wednesdays for a minimum of four months
Desirable:
· Lived experience of seeking sanctuary and/ or the UK immigration system.
· Personal experience of working with people seeking asylum.
· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.
We will prioritise applicants with lived experience of the asylum process.
Benefits to Volunteering:
· Learn about issues relating to refugees and people seeking asylum.
· Work as part of a friendly, welcoming team.
· Develop your skills and competencies.
· Be able to access relevant training, including safeguarding training.
· Obtain a reference from us relating to your placement after 3 months’ regular volunteering
· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *
· You will also receive training and support relevant to your specific role.
Registered Charity
6 - 10
We provide firm foundations for new-arrival asylum seekers to build happy and successful lives.
The client requests no contact from agencies or media sales.
Thank you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Co-chair at Watford and Three Rivers Refugee Partnership (WTRRP)
Job summary:
We're looking for a Co-chair to lead and shape the strategic vision of WTRRP as we move forward into our 25th year as a charity. We are looking for someone to support us with our strategy in line with our mission and our values. In this role, you will act as one of two Trustee committee co-chairs of the charity, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance and acting as a senior ambassador of the organisation. We are looking for someone with enthusiasm, availability and leadership skills to work collaboratively with staff and volunteers.
WTRRP exists to support asylum seekers and refugees in Watford and Three Rivers who do not yet have settled status in the UK or may have specific needs relating to their application process or welfare. The main services of the charity are a drop-in session and social hub every Tuesday (at St Mary’s Church in central Watford), ESOL classes, providing financial support and advice to its clients and assisting them to integrate into the local community.
The Partnership has grown dramatically over the past 5 years, which is why we are looking for a co-chair to join us. WTRRP is run by a committee that meets typically every 2 months and it also provides supervision to our 3 staff members and support to our 70 volunteers.
We would welcome applicants with any of the following experience:
- Governance and previous Committee experience
- Business development and charitable fundraising
- Human resources and people management
- Lived experience of being a Refugee or Migrant
- Financial background
Principal responsibilities:
- Be part of the Committee, supporting the organisation as it grows and develops.
- Have availability to regularly attend the Tuesday hub at St. Marys church from 11- 2pm to support the team and be present.
- Oversee the administration and coordination of sub-committees.
- Serve as line-manager to the Caseworker and conduct planned supervision and appraisals.
- Represent the Partnership as required to the public or external parties such as funders and Community groups.
This is an important role that will support the charity as we adapt and change. If you feel that you may have some of the skills we are looking for and want to have an initial chat with our chair, then please contact us.
The client requests no contact from agencies or media sales.
Thank you!
Location: Remote (with occasional attendance to in-person events)
Hours: 8 Hours per month
Expenses: This is an unpaid remote position; however, reasonable expenses will be reimbursed.
Closing date: 19 September 2025
Role Overview
Joining a dynamic and passionate Board, the ideal candidate will provide expert oversight, guidance, and support for the Charity’s strategic objectives and as Chair of the People & Remuneration Committee, work closely with senior leadership on current and future strategic People (HR) matters.
Key responsibilities
- Provide Board level oversight, support and challenge of Migrant Help’s strategic objective of being a ‘Great Place to Work’
- Contribute constructively to the charity’s strategic plans, progress and decision making
- Chair the People & Remuneration Committee effectively, developing the meeting agenda with the People & Culture Director
- Lead on people matters at Board meetings in relation to the charity and its trading subsidiary Migrant Help Trading Limited (MHTL).
- Work in partnership with the CEO and Senior Leadership Team
- Oversee the governance of People (HR) Risk
- Provide input on organisational policies in line with best practice and employment legislation
- Act as an ambassador for the charity to external bodies, corporate partners and major donors
- Trustees share collective responsibility for the charity’s governance, ensuring the charity’s mission is achieved and its operations are effective. Trustees support the CEO by contributing to strategic planning, offering expertise, and working together to provide the necessary oversight and direction for the charity’s growth and success.
The skills and abilities you need
- Senior strategic leadership and management experience
- Demonstrable expertise in people & culture, strategy, recognition, reward and organisational development
- An inclusive leader, with good interpersonal and relationship building skills
- Independent judgement and strong communication skills
- Act with integrity and respect when working with others.
- Previous experience as a trustee (desirable).
For more information about the role and requirements of Trustees at Migrant Help see here
Mandatory Training Requirement
The Safeguarding Trustee must complete trustee governance and safeguarding training within the first three months of appointment. Additional training will follow as needed.
Terms of Appointment
- Trustees serve an initial three-year term, with the option for renewal up to a maximum of a second term of three years.
- All trustees must complete governance and safeguarding training within the first three months of appointment. Additional training available as required.
- This position is subject to an Enhanced Disclosure and Barring Service (DBS) check and references.
- Unremunerated, reasonable expenses reimbursed
Time Commitment:
- 8 hours per month, including:
- Attending quarterly board meetings, in-person (London) or virtually
- Chairing the People & Remuneration Committee, 2 to 3 times per year, virtually
- Annual half-day strategy session to contribute to the charity’s direction.
About Migrant Help
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- All voluntary roles are subject to satisfactory references and an enhanced DBS check.
How to apply
To apply for this role you will be asked to upload a copy of your CV along with an expression of interest letter.
We particularly welcome applications from people with first-hand or indirect experience of displacement, either recently or in past generations
The client requests no contact from agencies or media sales.
Thank you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience in Fundraising?
Connection Support are seeking a Trustee that will support us in our vision of being a thought-leader in the prevention of homelessness, mental ill-health, and leading innovative services that prevent crises from happening.
About us
At Connection Support, our team of staff and volunteers work alongside people to overcome life’s challenges. We do this through our values of empowerment, collaboration, compassion and taking a personalised approach in all aspects of our work.
We believe in a future where people are free from crisis, and effective prevention is the key. But for times when crises do happen, we’ll be there to help every step of the way.
About the role
The trustee will support the board, the CEO and wider senior team with advice, guidance and sharing their experiences specifically related to:
· Supporting the team and wider charity to achieve our fundraising goals.
· Supporting and encouraging the fundraising team in their work.
· Ensuring that our fundraising activities are in line with organisational values and the Fundraising Code of Conduct.
· Help develop a fundraising culture across the organisation.
· Share your knowledge and expertise to enhance our fundraising efforts and maximise the effectiveness of our activities.
This is an exciting time to join Connection Support as we start to see the impact of our Prevention first strategy.
Time commitment
The anticipated time commitment for a Trustee is up to a day a month. Approximately 2-3 hours per month in person, and then 2-3 hours of supporting with projects which can be from home.
Trustee positions are not paid but travel and subsistence expenses are reimbursed.
About you.
Our values are extremely important to us, so it is essential that your personal values align with ours, and you are passionate and motivated by the impact you can have by being part of Connection Support. We would also like you to have the following;
· A diverse range of experience in fundraising and charitable income generation at strategic and operational levels, (e.g., instance trusts and foundations, major donors, corporate partnerships, regular donors and legacy giving).
·Knowledge of the fundraising landscape and the challenges facing medium-sized, regional charities in securing funds.
Previous experience is not necessary as we provide a full induction. We pair new Trustees with an experienced member and offer training opportunities to Board members.
How to apply
On application we will email you and request the following:
· We want to know why you’re interested in becoming a trustee. Please send us a cover letter or email telling is why you want to join the Board of Trustees, and your experience as outlined above. If you would like to share your experiences with us in a different way, please let us know and we are happy to support.
· We want to know more about you! Please send us an up to date CV of your career history, key responsibilities and achievements. If you do not have a CV, you can send us an email with a summary of your experience.
· We need to know what others say about you. Please send us two professional references(only contacted with prior consent). If you have any difficulty with references, please contact us and we can discuss alternatives with you.
Interviews
Interviews will be held as suitable people apply, so we encourage you to apply as soon as possible. We reserve the right to close this advertisement early.
If you are interested in finding out more about the opportunity and would like to discuss the role informally, please email us and we will arrange a chat with our CEO Chris Keating or our Chair of the Board Emma Duke.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is for people who already have some previous experience in people facing roles. We are looking for people who have empathy, are good listeners and are non-judgemental. You will be supporting a small number of clients who have more complex needs and require extra support to get through difficult situations. We are looking for people who have two to four hours a week to spare. You will be offered support in this role by the Partnership.
Support clients by:
- Providing moral support in meetings and making sure the client understands.
- Making phone calls or supporting a client to make calls.
- Helping with form filling and letter writing
- Working with clients on solutions to more complex issues e.g. debt.
Benefits for you:
- Support from a Case Worker Co-ordinator
- Increasing your knowledge of the asylum process and immigration law
- Improving your knowledge of community resources and how to support clients to access them
- Establishing relationship with clients who appreciate someone walking alongside them
If you are interested in becoming a Caseworker please submit your CV and someone from the Partnership will contact you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.
BACKGROUND:
- The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we:
- Provide a home to 39 young people
- Offer support to local children and families at risk
- Help families keep or find a stable home and manage their money
- Mentor people to find work or training
- Help people secure their legal right to remain in the UK and access homes, work and benefits.
Last year we helped over 1200 people including nearly 600 families and 230 children and young people. Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life. We want to see the value in each individual and nurture potential, helping young people and families to thrive.
The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy.
OUR PEOPLE - We believe each person matters:
Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere.
We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work.
Our staff and volunteers:
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness.
The HUB on Medway Street is the main entrance for clients who wish to access the services on offer. Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services.
Summary of Role.
You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)
Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.
This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.
What will you be doing?
- Answering the intercom and buzzing clients in when they arrive
- Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
- Registering new clients and booking an appointment with the Assessment team
- Assisting with the collection and distribution of client mail
- Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
- Printing off and posting out letters to clients
- Possibility of assisting with benefit claims/forms
Other tasks that can be undertaken during quieter periods:
- Assisting clients and staff with phone calls if volunteer speaks a needed language
What are we looking for?
- You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
- Some experience of customer service or dealing with a diverse range of people desirable
- Good listening skills
- An ability to communicate well and with confidence when handling enquiries
- Some IT skills useful
- A non-judgemental attitude towards people’s problems in their lives
What is the time commitment?
We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly!
How will you be supported?
You will be supported by the Advice and Assessment team
You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty
You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.
Recruitment Procedure
Apply> Informal interview> Reference and DBS checks> Trial period
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.
The role will require you to:
- Greet guests who are visiting the Community Wellbeing service for the first time
- Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
- Signpost to local services and partners that come into the space
- If needed, book an appointment for the member with an advisor
- Update Sufra’s case management system, keeping detailed notes of appointments
Skills required
Professional
- No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
- You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
- Digital literacy is essential.
- You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.
Personal - We need volunteers who:
- Are friendly
- Are non-judgemental
- Can actively listen
- Are passionate about supporting local families to access the support they need
- Are empathic
- Preferably be able to speak another language: Arabic, Persian, Spanish
- Are confident communicating to people without a shared first language
- Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
- Have a good understanding of confidentiality
Thank you!
We are looking for 2 Helpline Volunteers to play an essential role in ensuring service users (SUs) receive timely, empathetic, and confidential support, as well as clear signposting to relevant services.
You will support the SBS Helpline in providing high-quality, trauma-informed advice, information, and emotional support to Black and minoritised women and girls affected by domestic abuse and other forms of gender-based violence, including forced marriage, rape and sexual abuse, so-called honour crimes, and related issues such as immigration and No Recourse to Public Funds (NRPF).
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to become involved in a prestigious charity at the forefront of key issues on child protection. Founded in 1955, Children and Families Across Borders (CFAB) helps vulnerable children who are separated from their family overseas.
We are looking for a new trustee, preferably with public affairs and stakeholder management expertise, to help us deliver on our ambitious new strategy.
Background:
CFAB is a unique charity that has the capacity to change the lives of vulnerable children at a time when demand for its services is growing year on year. We are led by a dedicated and committed staff and a Board of Trustees who have built on the organisation’s longstanding record of achievement to position us firmly for the future. With a balanced budget and strong reserves, CFAB can now achieve more by increasing its earned income to deliver direct services, by growing its philanthropic funds to reach more children who find themselves outside the system, and by expanding its training offer to strengthen our role as a sector leader in this specialist field.
What makes CFAB Special:
CFAB is the only charity in the UK with a specially qualified children’s international social work team. We use expertise gathered over 70 years to ensure that vulnerable children are cared for and protected, no matter where they come from. We operate through our International Social Service network to professionally evaluate care options in more than 120 countries – giving children with family overseas the best possible chance of a secure, stable and loving home – and wherever possible reuniting them with family members.
CFAB runs the UK’s only professional, free Advice Line dedicated to international child protection, and provides specialist consultancy to help resolve complex international cases. CFAB also provides training to disseminate learning on how best to manage inter-country social work cases involving children and families. We also advocate for legislation and best practice to meet children’s needs and to ensure families separated by international borders are supported to reunite when this is in the child’s best interests.
Who we are looking for:
If you have an interest in child protection or children’s rights, as well as a background in public affairs or stakeholder management, we’d love to hear from you. This is a chance to be a trustee for a well-known charity that is making a real difference in children’s lives. You’ll be joining a dedicated and friendly group of trustees with a diverse range of skills and backgrounds. The board recently agreed on an ambitious new strategy that emphasises the enhancement of CFAB’s public profile. We are looking for trustees who can help us deliver on that, through their expertise and enthusiasm.
We welcome applications from those who are experience trustees as well as those who do not have previous experience as a trustee, but who have relevant personal experience and are willing to show a commitment to CFAB and our mission.
To make an application, please submit your CV and a cover letter outlining how you meet the Person Specification requirements. We will be holding interviews on a rolling basis, with a view to appointing someone by October 2025.
Role Description:
A. Public Affairs and Stakeholder Management Trustee Role Description
Role description
The Trustee should:
- provide leadership to the Board in the area of public affairs, policy and stakeholder management. This could include a focus on PR, public affairs, external communications or local government engagement. You do not need to have experience in all areas.
- monitor decisions made at the Board in relation to Public Affairs and Policy work and ensure that they are implemented
- assist in setting the strategy of the organisation and in setting and monitoring performance against targets.
- actively participate as the key member of the sub-committee of the Board
- assist in securing additional exposure of CFAB’s work, particularly through facilitating opportunities with press, guiding digital publications (whether social media or online media opportunities) and amplifying CFAB’s voice with relevant audiences, including local and national government or supporters
As with all Trustees, this Trustee is also responsible for:
- ensuring CFAB complies with its governing document, charity law, company law and any other relevant legislation or regulations
- ensuring CFAB pursues its objects as defined in its Articles of Association, and that it uses its resources exclusively in pursuance of its objects
- ensuring CFAB operates within the parameters laid down by the CFAB Governance Manual
- safeguarding the reputation and values of CFAB
- ensuring the financial stability of CFAB and its effective and efficient administration
- protecting and managing the property of CFAB and ensuring proper investment of funds
- appointing and monitoring the performance of the Chief Executive
- representing CFAB externally
Every Trustee is asked to use their specific skills, knowledge and professional experience to help the Board of Trustees collectively reach sound decisions.
This includes ensuring Trustees:
- scrutinise Board papers and actively contribute to Board discussion
- participate in relevant committees
- respond to any request from the CEO, for advice and support to the CEO or other team members on specific initiatives
- remain conscious of any conflicts of loyalty or interest.
- take decisions solely with the best interests of CFAB in mind.
B. Person Specification
The Trustee should bring to CFAB a skill mix appropriate to the governance of CFAB, including:
1. Public Affairs Strategy
- Experience developing and advising on public affairs strategies that influence policy and public service priorities.
- Understanding of how to align public affairs with organisational goals and impact measurement.
2. Policy Understanding
- Strong grasp of local government structures, priorities, and decision-making processes.
- Knowledge of policy areas relevant to the charity’s mission (e.g. safeguarding, family services, children’s welfare).
3. Stakeholder Mapping and Engagement
- Ability to identify, map, and prioritise key stakeholders including local authorities, elected officials, council executives, and public sector partners.
- Strategic thinking around managing and nurturing high-value relationships over time.
4. Local Authority Relations
- Experience working within or alongside local authorities.
- Understanding of commissioning processes, partnership frameworks, and funding mechanisms in local government.
5. Advocacy and Influence
- Experience in shaping public debate, contributing to consultations, or influencing policy outcomes.
- Confidence in representing the charity at public meetings, sector forums, or roundtables.
6. Communication Skills
- Excellent verbal and written communication skills for engaging with senior stakeholders, writing policy briefings, and contributing to thought leadership.
- Ability to distil complex policy issues into accessible messages.
7. Strategic Governance Insight
- Understanding of the role of a trustee in public affairs oversight (e.g. ensuring activity is compliant with charity law).
- Ability to challenge and support the executive team in shaping an ethical and impacƞul engagement strategy.
8. Political Acumen
- Awareness of the political landscape at local and national levels, including the ability to identify risks and opportunities for engagement.
- Insight into how local priorities may shift due to political changes or economic pressures.
9. Crisis and Issues Management
- Experience supporting or advising on responses to public scrutiny, policy changes, or contentious issues involving local authorities.
10. Collaboration and Diplomacy
- Skilled at building consensus across diverse stakeholders.
- Sensitive to the reputational considerations of engaging with public bodies.
11. A clear commitment to CFAB’s values and beliefs and the fulfilment of its mission
C. Commitment
CFAB has four regular Board meetings per year of which one is held concurrent with the AGM. There is also a Marketing committee which meets four times per year, which the Trustee should attend wherever possible. Additional Extraordinary Board meetings may be called as necessary. Other trustees will participate in committees including: Finance & HR, Fundraising and Policy & Practice. Overall time commitment is approximately 2 – 3 hours a month.
Registered Charity
11 - 20
CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.
The client requests no contact from agencies or media sales.