Refugee support administrator volunteer roles in london

Support EcoCounts management with administrative tasks, keeping accurate records, and helping smooth operations. 

This is a hybrid role and you will need to attend in person every now and again, so we are looking for someone local to our area in N. London. 

We are looking for someone who has worked in a small, busy office for at least 3 years, preferably at a senior level.

What will you be doing?

• Helping the founder and lead volunteer Adam, the trustees, and the main project leads

• Picking up non-time critical, general tasks from meetings or on-going workstreams

• Fielding external queries to appropriate people

• Overseeing the whole operation with a view to identifying weak spots or neglected areas

• Providing support for a crowdfunder scheduled for February 2026

Are you fluent in Arabic, Tigrinya, Bengali, Farsi , Kurdishor any community language and live in Westminster or nearby boroughs? Join us in supporting refugees, migrants, and vulnerable individuals in your community.

We offer free legal advice to migrants , refugees and asylum seekers  for whom English is not their first language, including people in temporary accommodation or experiencing homelessness in Westminster.

Feel free to take on one role—or as many as you’d like!

Our services include:

• �� Weekly drop-in sessions every Monday at Church Street Library
• �� A dedicated Advice Line on Tuesdays and Wednesday

We have aPartnerships with Citizens Advice Westminster, Age UK Westminster, Deaf Plus, and Green Doctors

We're looking for compassionate volunteers to help us bridge language gaps and empower those in need.

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Asylum Aid runs a drop-in information hub every Monday, as well as an advice phoneline on Tuesdays and Wednesdays, where Westminster residents can get support and advice in a range of areas, such as employment, housing and immigration. We are looking for volunteers who speak one of our community languages (Arabic, Kurdish, Bengali, Tigrinya, Farsi) to support us at this information hub, as interpreters and/or administrative volunteers. There we will also be the opportunity to receive training to become an Adviser or Assessor (this requires longer than the usual 6-month minimum commitment). We particularly encourage Westminster residents to apply.

Volunteers will be trained on the job and will have to opportunity to attend thematic training, as well as receiving on-going support and supervision.

Main tasks and activities:

• Interpreting:
  • Interpreting for advisers and clients as required, depending on language skills
• Administration:
  • Responding to client queries
  • Answering the telephone
  • Assisting and registering clients who come into reception.
  • Taking messages for advisers.
  •  Printing outlook timetable and Advice pro appointments for the day.
  • Inputting data in excel and Advice pro.
  • Helping advisers with general administrative tasks such as typing letters, photocopying bundles, and telephoning clients, keeping client files or local information up to date, amending stocks of leaflets, etc.
• Gateway Assessor Role/General Advice Role
  • Conducting initial client assessments.
  • Conducting client interviews (by telephone and in person) to understand client problems and identify key information such as time limits.
  • Signposting/Referral; Referring and signposting clients appropriately (both internally and externally) following agreed protocols, including making appointments and informing clients of what they can expect.
  • Input data in excel and Advice pro.
  • Assisting clients with general form filling, making phone call to agencies to resolve simple problems with benefit, housing, employers, council, etc.
• Case Recording:
  • All clients’ cases are recorded for quality assurance purposes, and to ensure that the client can be offered an efficient service if the client requires further advice or the case becomes more complex. Your supervisor will discuss case recording with you.

Volunteer Chair of Trustees' at Watford and Three Rivers Refugee Partnership (WTRRP)

Job summary: 

We're looking for a Chair of Trustees' to lead and shape the strategic vision of WTRRP as we move forward into our 25th year as a charity. We are looking for someone to support us with our strategy in line with our mission and our values. In this role, you will oversea the Trustee committee co-chairs of the charity, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance and acting as a senior ambassador of the organisation. We are looking for someone with enthusiasm, availability and leadership skills to work collaboratively with staff and volunteers.

WTRRP exists to support asylum seekers and refugees in Watford and Three Rivers who do not yet have settled status in the UK or may have specific needs relating to their application process or welfare. The main services of the charity are a drop-in session and social hub every Tuesday (at St Mary’s Church in central Watford), ESOL classes, providing financial support and advice to its clients and assisting them to integrate into the local community.

The Partnership has grown dramatically over the past 5 years, which is why we are looking for a Chair to join us. WTRRP is run by a committee that meets typically every 2 months and it also provides supervision to our 3 staff members and support to our 70 volunteers.

We would welcome applicants with any of the following experience:

• Governance and previous Committee experience
• Business development and charitable fundraising
• Human resources and people management
• Lived experience of being a Refugee or Migrant
• Financial background

Principal responsibilities:

1. Be part of the Committee, supporting the organisation as it grows and develops.
2. Have availability to regularly attend the Tuesday hub at St. Marys church from 11- 2pm to support the team and be present.
3. Oversee the administration and coordination of sub-committees.
4. Serve as line-manager to the Caseworker and conduct planned supervision and appraisals.
5. Represent the Partnership as required to the public or external parties such as funders and Community groups.

This is an important role that will support the charity as we adapt and change. If you feel that you may have some of the skills we are looking for and want to have an initial chat with our chair, then please contact us.

Job Title: Fundraising Events Volunteer – Event Organiser

  Location: Watford (hybrid)

  Time Commitment: Flexible depending on events, 6 months minimum

About Us

Watford & Three Rivers Refugee Partnership is committed to supporting refugees and asylum seekers through practical help, advocacy, and community connection. Fundraising events are essential to raising the funds and awareness needed to continue our work.

Role Summary

We are looking for an organised and motivated volunteer to take the lead in planning and delivering fundraising events. From idea to execution, you will play a key role in creating impactful, engaging events that support our mission and bring communities together.

Key Responsibilities

· Plan and organise fundraising events (e.g. benefit concerts, community dinners, quizzes and sponsored walks)

· Coordinate logistics such as venues, suppliers, schedules, and permits

· Recruit and manage other event volunteers, with support from the volunteer coordinator

· Promote events through flyers, social media, and local networks

· Manage event budgets and donations, with support from the fundraising team

· Ensure health and safety and accessibility considerations are met

· Evaluate event success and contribute to future planning

Skills and Qualities

· Strong organisational and time management skills

· Creativity and initiative in developing fundraising ideas

· Good communication and teamwork abilities

· Comfortable working independently with guidance

· Passion for refugee support and social justice

· Experience in events is a plus, but not essential

What You’ll Gain

· Hands-on experience in event planning and nonprofit fundraising

· Development of leadership, coordination, and communication skills

· Opportunity to see the direct impact of your work

Training and Support

.       Induction and event planning guidance and training

· Ongoing support from the Fundraising Lead  

· Access to charity resources and networks

· Reimbursement of expenses

Apply:

Please apply by sending you CV.

RAMFEL is a charity supporting vulnerable migrants to access justice and providing vital support in moments of individual crisis.

RAMFEL runs a busy client facing service seeing over 5000 clients a year. We provide legal advice, casework support, destitution support and crisis intervention.

RAMFEL is offering volunteering positions for applicants who are looking to gain work experience in the legal sector. We are committing to offer relevant training and experience that would help applicants to enter the job market and for this reason, we are looking for applicants with no/little experience in the legal sector. We particularly value applicants with lived experience.

Working under the supervision of legal advisers and specialist caseworkers, our volunteer will assist with and follow up on immigration legal work whilst gaining valuable training and experience. The volunteer will also assist clients directly with eVisa applications during drop ins.

What will you receive?

• Role specific training on eVisas and issues affecting vulnerable migrants
• Training and hands-on experience in immigration and human rights law, under the supervision of an experienced legal adviser
• Incentive and support to take IAA (Immigration Advice Authority) exam (free of charge) to qualify as an IAA advisor up to level 3
• Ongoing individual supervision and meetings
• Lunch and travel expenses (up to £10 lunch, up to £10 travel)

Where will you be working?

For the first week, you will receive online training and you will be then shadowing your supervisor in the Stratford office.

After this initial period, you will be required to attend the office in Stratford/Ilford or partners’ locations once a week. Work from home is generally not expected as part of this role.

What happens if you apply and you are shortlisted?

• We will interview applicants on 15 December
• You will be asked to complete a DBS check before starting (this is a requirement of working with vulnerable adults and children)
• You will be asked to provide a reference
• Mandatory training for the role and induction will take place on 14 and 20 January 2026

Reporting to: Immigration Advisor

Role description

1. Attending eVisa drop ins and assist clients directly with eVisa applications (we currently run the drop in on Tuesday)
2. Support clients to create and/or maintain their UKVI account
3. Keeping accurate case records on the data base
4. Working closely with the immigration advisors / caseworker and assisting them in advising clients
5. Drafting advice letter to clients (under supervision)
6. Completing forms and drafting letters to the Home Office (under supervision)
7. Preparing application bundles
8. Conducting legal research
9. Dealing with external agencies / advocating for clients with agencies who have stretched resources
10. Applying for cash grants applications when required
11. Take on other administrative tasks as identified by the supervisor

Person Specification

Essential requirements:

1. A commitment to volunteer at least one day a week for six months and reliability
2. A calm and professional manner, capable of dealing with complex information whilst under pressure
3. Good knowledge of Microsoft Office programs, including Outlook, Word, and Excel
4. Excellent organisational, written and verbal skills
5. Speak in fluent English
6. Works well individually as well as within a team
7. Detail oriented and committed to meeting deadlines
8. Ability to problem solve in a fast-paced environment
9. Strong interest in human rights, migration or asylum issues

For more details, please refer to the job specification document.

About IRMO

IRMO works to enable the development, agency, and participation of Latin Americans and other Spanish and Portuguese speakers, by responding to both immediate needs and structural inequalities. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change. 

About the Children and Young People Area

Our programme offers a wide range of activities for migrant, asylum-seeking and refugee families, children and young people. These include English classes, mentoring, creative workshops and group trips. We help children and young people secure places in nurseries, schools, colleges and universities, boost educational attainment and make friends while learning, creating and discovering talents. For parents, we offer tailored advice, advocacy and workshops that connect families with essential services, including support for Special Educational Needs and Disabilities (SEND) and emergency assistance. 

About the Role 

The Latin American Youth Forum (LAYF) SPACE Workshop Assistant will be supporting our Youth Project Coordinator with contributing ideas for workshops and preparing sessions, promoting opportunities for young people in the workshops, creating/sharing useful resources and supporting with monitoring and evaluation. The ideal LAYF Workshop Assistant is someone who is fluent in Spanish & English or Portuguese & English; has some experience in working with children and young people and has an idea of the challenges faced by migrant, refugee & asylum seeking young people in the UK. 

Main tasks and responsibilities 

● Support the Youth Project Coordinator to plan and deliver the LAYF SPACE Workshops and facilitate sessions in Spanish/Portuguese. This would include session space set up, registration, welcoming young people, co-facilitation and assisting the Youth Project Coordinator with managing the group. 

● Support with the translation of existing and new resources or comms material from English to Spanish/Portuguese. 

● Support with monitoring the impact of activities and evaluating the young people's progress by giving out questionnaires, feedback forms and collecting information for case studies. 

● Adhere to IRMO’s Safeguarding procedures and report any safeguarding concerns.

We are looking for someone who is/has: 

● Fluent in English and Spanish (essential) and Portuguese (desirable). 

● Aware of the issues facing migrants, especially children and young people, in the UK. 

● A warm, friendly, patient and empathetic approach towards young people with complex needs. 

● Some experience or keen interest in youth work and facilitation with young people. 

● Good time management and organisational skills to be able to assist the delivery of the regular LAYF SPACE sessions. 

● Some knowledge of safeguarding and child protection in the UK.

 ● Non-judgemental, empathetic and committed to IRMO’s mission and values.

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing. 

Why do we need you? 

Triage volunteers are an essential part of our team, making sure that clients are able to access the right service. You will deal with initial client enquiries (in person, over the phone or by email), assess what support clients need and help the access the right service for them.  This might be with us, a partner or another external service. 

Our triage team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our triage team are the first people that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our triage team, you will volunteer alongside staff and fellow volunteers to: 

• Welcome clients to our office/Migrant Hub and speak to them about their needs

• Help clients and referrers understand the services we offer and how to access them

• Respond to new referrals and upload them onto our case management system

• Contact clients to book in appointments and follow up referrals 

• Take on other administrative tasks as identified from time to time 

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

Our triage volunteers are based at our Migrant Hub drop-in service (in Woolwich on Tuesdays)

You will be supervised by the Business and Operations Manager and/or Migrant Hub Coordinator but will liaise with staff across the organisation as appropriate. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years 

• Gain experience of admin work in a business environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision from the Business and Operations Officer

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent communicatiuon skills

• Proactive and able to use own initiative 

• Organised and methodical 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support to apply or volunteer, please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering one day a week during office hours (Mon-Fri)  for at least six months. 

About the organisation:
Diaspora Woman is a social and cultural organisation dedicated to promoting the empowerment, visibility, and leadership of migrant, Afro-descendant, and Spanish-speaking women in the UK and internationally.

We generate vital spaces for training, connection, and participation for women and families who are survivors of conflict and gender-based violence, as well as Afro-Latin communities and individuals of diverse backgrounds and identities. We drive social change through community organising, education, art, and comprehensive support.

About the Role: 
We are seeking a proactive and committed Volunteer Administrative Assistant to help strengthen our internal structure and increase our impact. This role is crucial for ensuring our data, records, and institutional memory are well-organised, allowing us to focus on our core mission.

Key Functions will include:

• Database Management: Organise and update the database of attendees and participants for training and events.
• Funding Records: Create and maintain a database of potential funding entities.
• Archiving & Digitisation: Systematically classify and digitise our institutional photographic and documentary archives.
• Institutional Memory: Support the overall systematisation and documentation of institutional and project memory.

Your Commitment:

• Hours: 6 to 8 hours per week (flexible).
• Duration: 3 months (with the possibility of extension).
• Location: Hybrid (Remote work + online follow-up meetings every 15 days).
• Supervision: You will be supervised by the Diaspra Woman Coordinator.
• Please note, volunteers will occasionally be required to attend in-person events in London (approximately once every two months), depending on our yearly program schedule.

What We Are Looking For:
We are looking for individuals committed to equity, human rights, and social transformation. All nationalities, genders, and gender identities are welcome.

Essential Requirements:

• Bilingual Proficiency: Fluent spoken and written Spanish and English is required.
• Commitment: Interest in migration, gender equity, culture, and sustainability issues.
• Skills: Strong abilities in organisation, communication, and administrative/social management.
• Work Style: Ability to work autonomously and collaboratively in diverse environments.
• Availability: Must be able to commit to 6-8 hours per week.

Why Volunteer With Us?
This is a significant opportunity to be part of an international network of women and communities transforming lives through solidarity and empowerment. You will:

• Gain Experience: Learn about social project management, international cooperation, and communication for change.
• Develop Skills: Enhance your organisational, leadership, and community management skills.
• Make a Difference: Directly impact Spanish-speaking migrant women and communities in the UK and beyond.
• Receive Recognition: Upon completion, you will receive an Official Volunteer Certificate detailing your role, hours, and competencies acquired. Reference letters may also be provided based on performance and commitment.

Ready to use your administrative skills to support empowerment and social justice? Apply today!

The aim of Safe Haven Alliance is to relieve the suffering and advance the human rights of LGBTQ+ refugees, asylum seekers and migrants, particularly those facing persecution due to their sexual orientation or gender identity, by providing support, advocacy, access to essential services, and programmes which promote wellbeing, safety and inclusion both domestically and abroad.

Adult Casework Volunteer - Role description 

Role: Adult Casework Volunteer 

Team: Casework 

Supervised by: Adult caseworker 

Location: Tooting office on a Thursday afternoon (2-5.30pm)

Time commitment: 3.5 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS :  

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do 

About CARAS casework:

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support adults to navigate the asylum system, understand their options, access benefits, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues.

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves.

About the Role:

We are currently recruiting for 2 volunteers to join our Adult Casework team. 

The purpose of the Adult Casework volunteer role is to support adults with a refugee or asylum seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities.

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Adult Casework team hold a support session at our office in Tooting on Thursday afternoons from 2-5.30pm.  Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members.  These can be related to a range of topics.  Currently our biggest areas of work are around housing for people seeking asylum, access to college, nursery/school places for children, referrals to mental health providers, searches and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards.  Volunteers also support with administrative tasks such as updating our databases, collating resources and creating information guides. 

Adult Casework Volunteer Tasks and Responsibilities:  

• Working in an empowering way with individuals and promoting their independence through goal-setting.  

• Supporting people to develop their knowledge of rights and entitlements.   

• Assisting with filling out forms 

• Signposting and referring onto other services and organisations.  

• Gathering information from experts and disseminating information to people in an accessible manner.  

• Engaging in collaborative internet and phone research on services, organisations and grants.  

• Flagging safeguarding concerns and other issues where further support is required.  

• Keeping accurate casenotes 

• Supporting to maintain our signposting database 

• Researching and collating resources 

• Working collaboratively as a team and assisting to shape the Adult Casework project.  

• Adhering to CARAS Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.  

Requirements:

Essential

• Experience of doing 1:1 advice work/casework.

• Excellent communication skills, especially with people with varying levels of English.   

• Confidence in using IT (Microsft office, outlook, zoom, Google search, online forms)  

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• A commitment to confidentiality and data protection 

• Thorough with good attention to detail 

• Reliable 

• A high level of spoken and written English 

• Ability to gather information from people in a sensitive way  

• A calm, friendly, kind and patient approach 

• Enjoyment in speaking to new people 

• A commitment to working in an empowering way 

• Able to maintain boundaries 

• Able to work autonomously 

• Currently resident in the UK 

Desirable 

• Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights and entitlements for people seeking asylum 

• Experience of working with interpreters 

• Direct experience of the UK immigration system.  

• Past experience of working with people seeking asylum 

• Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu or Vietnamese.  

We will prioritise applicants with lived experience of the asylum process 

Benefits to Volunteering:

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

•  Be able to access relevant training, including safeguarding training. 

• Obtain a reference from us relating to your volunteering 

All volunteers must complete a basic DBS check for volunteers working with adults and attend training with us before starting.  You will also receive training and support relevant to your specific role. 

To Apply:

To apply for this opportunity, download and complete the CARAS volunteer application form, using this volunteer role description to inform your answers.

 Applicants will have an informal meeting with the Adult caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will undergo training and induction with our team. 

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions. The volunteer will work with the Advocates, assisting the Inpatient Advocacy service, on the wards of The Limes and St Bernards Hospital. Our volunteer will the opportunity to support the Advocacy team with various tasks, including administration, (once trained), with the possibility of being trained as peer advocate.

Main Responsibilities

To work closely with the Advocacy team and Adult Services, Day Service Manager, attend ward rounds at The Limes and St Bernards Hospital and support the service in general. There will also be a further opportunity to train as a volunteer Peer Advocate in the future.

Tasks

All relevant training will be provided

· Attend Ward Rounds 3x per week with the Advocacy staff

· Support/work with the Advocacy staff on the Ward Round

· Provide information on the Advocacy Services

• Triage clients for the service through an onboarding process

· Register potential Clients, wanting to access Advocacy services

· Complete Advocacy Action Plans (training will be provided)

· Support with follow up surveys for those who have accessed the project and obtained their feedback to improve our services

· Support the Advocacy team to promote the service within the local community

· A willingness to undertake training courses

· Uphold HFEH Mind values and behaviours

General Responsibilities

All relevant training will be provided

• Undertake any other duties commensurate with the level of the role

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination

• Share our commitment to safeguarding adults and children at risk of harm

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy and/or any Allied Health Profession with a focus on supporting those with mental health needs.

However, your attitude, motivation and commitment are just as important as your training/qualifications and/or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying, even if you do not meet all the criteria listed below.  

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian and minority ethnic communities.

Essential

• An interest in supporting those with mental health needs to access Advocacy services

• An appreciation of the complex factors that can precipitate, maintain and exacerbate mental health problems 

• Good oral and written communication skills, (including listening skills); the ability to communicate in a patient, considered and empathetic manner 

• Excellent organisational skills, with the ability to follow administrative procedures

• A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment

• IT skills: able to update spreadsheets, use web-based applications, video-conferencing software and Microsoft Office applications 

Desirable

• Advocacy experience, including with friends and family

• Experience of supporting people with mental health needs, in a voluntary, paid and/or personal capacity, (i.e. friends and family) 

• Previous involvement with local community groups / networks / feedback groups

• Awareness of the cultural barriers that may exist to seeking mental health support

Time commitment and expenses:

· 6 - 10 hours per week, 9am - 12pm

· 2 - 3 days per week: Tuesday & Thursday and/or Wednesday

• • Please indicate your preferred volunteering day(s)/time(s) on your application

· We request a minimum commitment of 3 months of volunteering after the completion of your induction

· We will provide volunteers with an induction, training and ongoing mentoring to support them in the role

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

We’re looking for a motivated finance professional to join our Trustee Board as Treasurer, provide us with financial strategic direction and help us maintain our long-term sustainability

Working closely with our Chair and Chief Officer, your key responsibilities will include:

• Keeping the Board informed about its financial duties and responsibilities

• Guiding and advising the Board in the approval of budgets, accounts and financial statements

• Chairing the Board’s Finance Sub-Committee

• Reviewing the quarterly and year end accounts produced by our Administrator

• Presenting the year end accounts at the Annual General Meeting

• Ensuring that proper financial procedures and controls are in place to safeguard the charity’s resources

• Ensuring that the charity has appropriate reserves and investment policies

You don’t need to have been a trustee before, but you’ll need to:

• have recognised professional financial qualifications or experience

• ideally, have some knowledge or experience of charity finances

• be familiar with Quickbooks accounting systems and spreadsheets

• have the skills to analyse proposals and examine their financial consequences

• be able to explain complex financial information in an accessible way

• be able to exercise good independent judgment and if necessary to make difficult recommendations

• work effectively as part of a team

• have the time and flexibility to respond to the demands of the charity

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality, equality and data protection

• represent Citizens Advice professionally at all times

Please note that while a large part of the role can be performed remotely, in-person attendance is expected for the board and trustee meetings.

If you are interested in joining our successful and expanding service, as we continue to meet the advice needs of the diverse communities we serve, we would love to hear from you. 

We are looking for a new governor with strong financial expertise, likely qualified as an accountant or with similar experience. You’ll be excited by delivering an excellent education for our students and keen to engage with our school’s development.

What will you be doing?

About You

We are looking for a new governor with professional experience accounting or financial management. The successful candidate will become part of a Governing Body comprising 18 members, all of whom are representatives of the school, and join the school’s Finance & Resources Committee. 

Time Commitment

Governors usually spend ~20 hours per term on core governing duties.

The Governing Body meets four times a year to undertake its regular duties, with occasional meetings for urgent or time critical decisions. Regular meetings currently take place on Wednesdays during term time, usually at 5/5.30pm. Governors also need to allow time to read papers and prepare for meetings.

The Girls’ School Governing Body has three sub-committees – Finance & Resources, Curriculum, and Health & Safety and Personnel. These meet at least termly.

We encourage governors to attend one governors' day per term when specific topics central to educational outcomes are highlighted for discussion with staff and students. Governors are also invited to attend public events such school play performances, music concerts and prize-giving ceremonies.

Skills and Background

Following a recent skills audit, we are particularly interested in individuals who have had experience in finance. We encourage applications from all members of society, regardless of background, gender, ethnicity, disability, or age.

Being a Foundation Governor

Governors come from a wide range of backgrounds and professions and include some appointed by the staff of the school, parents and the Tower Hamlets Local Authority.  A majority of the governors are appointed by the Central Foundation Schools of London. As an Educational Charity we support two schools in inner London, the Girls' School and also Central Foundation Boys' School in Islington. This appointment will be a joint appointment by the Foundation and the Girls' School governing body.

Training on the of role of governor will be provided for successful candidates.

Becoming a Girls’ School Foundation Governor

The governing body has three core functions:

1. Ensure clarity of vision, ethos, and strategic direction of our school;
2. Hold the executive leaders to account for the educational performance of our school and its pupils, and the effective and efficient performance management of staff; and
3. Oversee the financial performance of our school and make sure its money is well spent.

The successful candidates will join the governing body in Spring 2026 and will receive a full induction which is supported by ongoing training and development for all governors. 

What are we looking for?

Who we are looking for

We are looking for a new governor excited by and committed to the delivery of an excellent education for our students. We encourage applications from all members of society, regardless of background, gender, ethnicity, disability, or age.

Applicants need to have a keen interest in the school and are prepared to play an active part in the governing body’s work to  improve opportunities and outcomes for students. We are particularly interested in individuals who have had skilled and professional experience in accounting or finance. 

More widely, we are keen that new governors add a breadth of skills, perspectives, and experience to enhance our work. We want people who are good verbal communicators, will ask insightful questions, are able to build strong relationships and have good analytical skills. It would be beneficial to also have local knowledge. Most important, you would have a keen interest in the school and be prepared to play an active part in the governing body’s work to help improve outcomes for our students. 

What difference will you make?

Your impact matters

As a Foundation Governor you will play a critical role in fulfilling our vision that through an exceptional Central Foundation education, every student learns, develops, and grows so they can reach their full potential. 

The Girls' School provides a high-quality education for girls from 11 to 19 years old. A school that is rightfully proud to continue a long tradition of excellence in education as well as caring for the welfare of our students. A Central Foundation education involves providing students with a wide range of educational experiences not available to many state schools or students from the communities and backgrounds we serve.

As a governor at Central Foundation Girls' School, you will

• help to create an inclusive and empowering environment where every student thrives.
• help to transform lives through an unwavering commitment to high expectations and standards for all.
• be part of a school with a passion for learning which drives us to challenge and support each other, fostering excellence in every endeavour.
• value and celebrate the achievements of all community members, recognising the unique contributions each person brings.
• nurture positivity, creativity, innovation, and inspiration, to help cultivate a vibrant community where every individual feels empowered to succeed and make a difference. 

Central Foundation Girls’ School is rightfully proud to continue a long tradition of excellence in education as well as caring for the welfare of our students. The school was originally established in 1726 and is now one of the largest schools in the London Borough of Tower Hamlets. As a Foundation Governor you will ensure that tradition of excellence continues while keeping pace with the modern, changing world.

Before you apply

Please apply through Reach in the first instance. 

Please send your CV with a short covering statement telling us why you are interested in joining the Central Foundation Girls' School Governing Body and what you think you would bring. 

Interviews will take place in December and January with the Chair of Governors, Hilary Evenett. An appointment confirmation meeting will take place with the Chair of the Foundation Board of Trustees.

There will be the opportunity to visit the school as part of the interview process. 

New governors will be invited to join the Governing Body at their Spring Term meeting.

Please contact us via Reach with any questions.