Relationship Development Manager Jobs in London

Are you a confident and experienced leader, with a heart for young people, passionate about social justice and making an impact on society? 

Then this could be the role for you. Join us as our next Centre Manager and use your leadership and interpersonal skills to head up our team delivering employment support.

You’ll be working with St Paul's Church, to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

Key responsibilities:

• Hands-on group and 1-1 coaching with numerous 16-24 year olds: equipping them with practical work-ready skills and resillient mindsets
• Owning and managing the strategy for your local centre
• Building and managing great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• Lead a team and invest in a team culture of excellence, belonging and fun!
• Investing in the professional growth of your Lead Coach and Graduate Coach, driving a culture of coaching in your team

Please apply via our online system – linked through the apply button.

We are interviewing on a rolling basis, therefore may close earlier than the advertised deadline.

Benefits

• 25 days holiday plus bank holidays and the week of Christmas off!
• A culture of fun and authenticity, where you’ll be encouraged to bring your true self to work 
• Monthly staff training days led by our team of highly trained coaches 
• Annual two-day Christmas retreat
• Excellent staff development and training opportunities, including attendance on either our Coaching Academy or ‘Coaching for Leadership’ course – a programme of coaching and leadership training (valued at £3,000)
• Access to our Employee Assistance Programme (a confidential support service for staff) as well as the option to take advantage of Give as you Earn (GAYE) 

About us 

At Resurgo, we believe that if we work together, we can transform society for the better. So, our mission is to inspire and equip organisations to bring about ambitious and sustainable social change - and we do that through our expertise in coaching and impact.

Our flagship initiative, the Spear Programme, supports 16-24 year olds to overcome the barriers they face and thrive in employment. We also work with unemployed adults through Re-Work, and deliver corporate coaching to businesses through Resurgo Consulting.

Our culture strives for excellence and fun. We bring both our professional heads and passionate hearts to work; we honour each others’ successes, encourage honest feedback, and go the extra mile when we need to.

For more detail please see the attached application pack

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Senior Project Manager.

The Project Management Office exists as the standard setters for project management across the organisation. We are the keepers of best practices and project status and a home for project management resource.

We are looking for an ambitious and highly collaborative Senior Project Manager to join our team. The Senior Project Manager will bring a wealth of diverse project and change management experience to the team. The Senior Project Manager will work cross-organisationally to provide specialist project and change management services, leading key strategic projects, campaigns and programmes of work.

The Senior Project Manager can expect to work in a collaborative and supportive manner with colleagues across all areas of the business, maintaining a high standard of delivery.

Act now and visit the website via the apply button to apply online.

Closing date: 4pm, Friday 5 January 2024.

First Interview date: w/c 15 January 2024 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances. 

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We currently have an exciting opportunity for an experienced individual to join our team as a Digital Community Fundraising Manager. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £46,581.14 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Being a critical element of our planned growth, through engagement with digital-first communities, the team empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Manager:

This role requires a digital native, someone with significant experience delivering successful digital product strategy from development, marketing to implementation. You will lead and drive forward our Digital Community Fundraising strategy, with lots of opportunity to shape and innovate our approach. You will lead a team of 3 people, inspiring the team to deliver against plans and embedding effective ways of working, as well as direct line management of our Senior Digital Fundraising Officer. Working closely with our National Community Fundraising Manager and Events Fundraising Team Manager to plan and integrate our plans and activity across the Community and Events department, as well as other key internal stakeholder teams.

A key part of your role will be spotting opportunities with external partners and cultivating relationships with key industry contacts within the gaming industry and develop collaborations which can raise significant funds and audience reach.

What we’re looking for in our Digital Community Fundraising Manager:

- Compassionate, courageous and inspirational team leader

- Expert knowledge of digital products, channels and systems, and experience building and implementing digital-first strategy

- Expert knowledge of digital first communities, specifically within gaming, streaming and content-creators

- Expert knowledge of financial management, budgeting and planning

- Expert knowledge of using a database or CRM to manage fundraising campaigns

- Expert knowledge of relevant governance and regulation, including Fundraising COP, GDPR and PECR

- Exceptional relationship builder who can build genuine, effective and happy working relationships with internal and external stakeholders

What we can offer you:

• salary of up to £46,581.14 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 1st January 2024

Virtual interview date: W/C 15th January 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

 A crucial member of the Impact team, this role is suited to someone who thrives in systems management and can oversee multiple projects simultaneously.

 The important stuff 

Salary: from £35,000 dependent on experience

Hours: 9:30am – 5:30pm, Part-time, 3-4 days a week, (Occasional evening working required (for events such as termly Spear Celebration evenings and our annual fundraising party)

Location: Hammersmith, London – we are an office-based organisation.

Closing date: Tuesday 2nd January, 12:30pm (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: We anticipate interviews to commence from Monday 8th January

 Benefits

• 25 days annual leave plus bank holidays, and additional Christmas ‘gift days’
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £2,500)
• Regular staff prayer meetings, conferences, and retreats (one residential)
• Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work schemes
• We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric
• Experience of Salesforce is essential with experience of PowerBi highly desirable
• Excellent time management and project management skills, with the ability to proactively identify priorities beyond the ‘urgent and important’
• Logical problem solver with high attention to detail and the ability to clearly communicate information
• Confident working with different stakeholders in a variety of roles, both internally and externally
• High emotional intelligence, a desire to learn and a sense of fun

Key Responsibilities 

Salesforce

• Manage and maintain Salesforce, as well as Pardot and our Digital Experience (Community) Sites, with the support of a Systems Executive
• Line management of the Systems Executive
• Project manage the design, development and ongoing implementation of Salesforce
• Build a strong understanding of user needs across the organization and work with other teams to understand the business priorities and deliver Salesforce processes and systems (and third-party integrations), in partnership with implementation partner
• Support in the recording, monitoring and analyses of data across all departments

PowerBi

• Manage, construct and organise databases in PowerBi which link to external data sources
• Create and maintain customised reports and dashboards to support delivery, impact monitoring, fundraising and campaigning activity using PowerBi

Staff Training

• Design and deliver engaging systems training for a highly relational team culture, ensuring all new starters are trained on systems during onboarding and oversee ongoing training
• Support the development of an impact culture and encourage best practice across the team in terms of data collection and interpretation, ensuring Salesforce is used to its fullest capacity
• Document processes and produce training and guidance documents for users

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

WorldSkills UK recently launched a new organisational development plan for 2023-25. This exciting role, within the Executive Office, will lead on its delivery and evolution as well as on all areas of HR management for WorldSkills UK. The successful candidate will have the ability to build relationships and communicate effectively at all levels of the organisation and have a passion for supporting staff and managers. This varied role requires a versatile, people focused and experienced HR generalist who has a successful track record of leading and delivering all aspects of an HR function.

WorldSkills UK is a four nations partnership between education, industry and UK governments. It is a world-class skills network acting as a catalyst for:

• raising standards, through international benchmarking and professional development
• championing future skills, through analysis of rapidly changing economic demand
• empowering young people, from all backgrounds, through competitions-based training and careers advocacy.

 We are working to help the UK become a ‘skills economy’, boosting the prestige of technical and professional education by embedding world-class training standards across the UK to help drive investment, jobs and economic growth.

We’re a proud member of WorldSkills, a global movement of over 80 countries. WorldSkills supports young people across the world via competitions-based training, assessment and benchmarking, with members’ national teams ultimately testing their ability to achieve world-class standards in the biennial ‘skills olympics’. The insights we gain from training as part of this global network enables us to embed world-class training standards across the UK to help drive investment, jobs and economic growth.

At WorldSkills UK we value equity, diversity and inclusion and recognise that it is critical to our success.

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital and civil partnership status, pregnancy, religion or belief or sexual orientation.

As a member of the Disability Confident Scheme, we guarantee interviews to all disabled candidates who meet the minimum criteria for our vacancies and are committed to making reasonable adjustments at all stages of the recruitment process to enable candidates to perform to the best of their ability.

Job Title: Operations Manager (Maternity Cover) 

Salary Range: £40,000 - £45,000, depending on experience 

Responsible/Reports to: Executive Director Contract type:  Fixed term (12 months) 

Location: Hybrid (approx. 2 days per week in the office); office premises are located in central London.

Hours: Full time. 25 days’ holiday (plus all public holidays and the week between Christmas and New Year when the office is closed). Flexible working available. 

Start date: Mid / late March 2024, ideally with handover during week of 18 March 2024 (to be discussed)

Role and Responsibilities 

We are looking to recruit an experienced individual with a strong background in operations and office management, human resources, and some experience of communications and financial management, to play a central role within our small but dynamic team. The role focuses on developing and overseeing the smooth running of our internal systems and processes, ensuring legal and regulatory compliance, monitoring the implementation of our strategic plan, evaluating impact, and managing risk. 

This broad and varied role combines strategy, leadership, staff management and operational delivery, with some involvement in communications. You will work closely with the Executive Director and other senior staff to deliver the charity’s strategy and develop suitable systems to monitor and evaluate impact, track fundraising efforts, ensure effective partner engagement, and assist with the project management cycle (including providing information for board and donor reporting obligations). You will ensure that all legal, regulatory and statutory requirements of the charity are met, will be involved in preparing for Board meetings, and will coordinate the production of the Annual Report. You will lead on general office management, including IT systems, events and logistics, and be responsible for some communications  functions, including managing ILP’s website. There may also be some involvement in financial management. Finally, you will work alongside the Executive Director to ensure effective people management, learning and development, staff retention and implement key HR functions.

Key Responsibilities:

1. Strategy Implementation and Evaluation 

• Work with the Executive Director, Board, staff and other key stakeholders to develop a framework to monitor progress against strategy and evaluate impact; 
• Support the Executive Director and Board in developing an updated fundraising strategy in line with the refreshed strategy, in order to diversify funding and develop a strategic, programmatic approach to fundraising; 
• Identify, establish and implement an internal database(s) to (1) ensure smooth coordination of fundraising activities and improve management of internal fundraising data; (2) monitor progress against the strategy; and (3) ensure effective project delivery and evaluation of impact.

2. Governance and Compliance 

• Work alongside the Executive Director to ensure that all ILP activities are carried out to the highest standards of integrity and professionalism and in accordance with legal, regulatory and statutory requirements; 
• Oversee the development, review and upkeep of ILP’s internal governance documents, policies and procedures in line with UK legislation and charity sector standards (including meeting relevant Charities Commission and Companies House reporting requirements); 
• ​​​​​Oversee the production of ILP’s Annual Report, including coordinating content additions from the staff team, bookkeeper and trustees; liaising with the auditor; overseeing the design process with an external designer; and ensuring necessary approvals from the Board;
• Liaise with the Board of Trustees and work with the Executive Director to prepare for board meetings, including sending out quarterly meeting invites and papers, drafting agendas, saving and preparing board and AGM documents, and coordinating team input to board papers; 
• Work with the Executive Director and Board to anticipate and monitor risk, putting mitigation measures in place as appropriate. 

3. Operations, office management, and communications 

• Manage IT systems and security processes in liaison with our external IT Support Company, including maintaining IT systems and security arrangements, and implementing any required changes; 
• General office management, including purchasing equipment, overseeing office access arrangements, monitoring the general office email, meeting health and safety requirements where needed (including arranging business and trustee liability insurance);
• Lead on operational projects such as the sourcing and implementation of a CRM database; 
• Assist Executive Director and bookkeeper in reviewing finance systems (e.g. payroll provider, bank accounts) and research alternatives where needed, with possible support on financial management and bookkeeping efforts; 
• Assist the staff team with travel logistics where needed in liaison with our external travel organisation; 
• Assist with the organisation of ILP’s annual overseas team retreat and other meetings and events, including sourcing and booking of meeting rooms, accommodation, catering, and travel arrangements; 
• Regularly ​​​​update ILP’s website and digital communications (e.g. Linked In, Twitter), writing of some communications outputs and involvement in the review of communications strategy. 

4. ​​​​​Human Resources 

• Work with the Executive Director to ensure effective people management, learning and development, internal communications, and engagement; 
• Review, redraft, develop and implement ​​HR policies and processes (including recruitment and inductions) ensuring they create the most efficient and engaging experience for our staff; 
• Work with the Executive Director to develop recruitment and staff retention strategies, guided by best practice; 
• Seek professional advice on employment legislation or other relevant standards as required; 
• Maintain confidential HR documents and answer HR-related queries; 
• Ensure ILP’s UK visa sponsorship system is in place and up to date. 

Candidate Profile 

We are especially interested in candidates with the following skills and experience: 

• Significant, relevant experience as an operations manager (or similar) in a small to medium-sized organisation;
• Demonstrable experience developing, re-designing and implementing systems and processes;
• Substantial experience developing and improving organisational policies in accordance with regulatory changes and industry best practice; 
• Strong compliance and risk management skills with advanced knowledge of the UK and international regulatory environment; 
• Demonstrable HR management experience and knowledge; 
• Experience or demonstrable ability in project management, including donor reporting, monitoring and evaluating impact;
• Some experience and/or knowledge of fundraising and communications;
• Very high level of fluency in spoken and written English, including a succinct and professional communication style; 
• Comfortable working independently and proactively and as part of a small team;
• Strong interpersonal and team working skills; 
• Knowledge in financial management, bookkeeping and budgeting (desirable); 
• Experience of working in the charity sector, particularly international development (desirable). 

Key details about the position  

• Visa sponsorship: we are open to sponsoring a UK visa application for an extraordinary candidate.
• Travel: candidates must be willing and able to travel internationally, including fulfilling vaccination and other requirements.
• Our genuine support for diversity and disabilities is illustrated by our current team.

How to apply 

Applications should be submitted by EOD Sunday 7 January 2024. Please see attached job description for more details. 

​​​​​Interviews are likely to take place during the week of 15 January 2024.  

To be considered applications must include the following: 

1. An updated CV of no more than three pages, including the names of two references; 
2. A cover letter of no more than two pages which concisely explains why you are interested in the role and how you meet all the requirements set out in the Candidate Profile. 

ILP is an equal opportunities employer and welcomes the opportunity to discuss possible modifications to make the interview process and job accessible to all qualified candidates. The Operations Manager is also available to answer any questions you may have.

The role

In this multi-faceted role, you will help drive the fundraising data strategy by providing business intelligence and data analysis. You will ensure robust data management systems and data quality standards are implemented and adhered to and provide the technical expertise and data insights to enable fundraisers to maximise income.

About us

King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. King’s patients are at the heart of everything that we do. We make the best care for patients possible by raising money for cutting edge equipment and facilities, supporting our staff, innovative research and pioneering treatment. Our values of being caring and supportive, ambitious, innovative and creative, working collaboratively and with integrity are the golden thread that runs through the very fabric of who we are and how we operate and we all aim to live them and make them real every day.

You will have:

Working knowledge and experience of data management is essential as the role will involve managing all aspects of the database and associated data systems and processes as part of the Charity’s fundraising products and the Charity’s web systems and pproviding the expertise and insight to support an integrated data strategy across fundraising and communications advising on and sharing best practice.

We are looking for an individual who is flexible with a highly organised, meticulous and thorough approach to work. A team player, you will have experience of managing and coaching a team and excellent interpersonal skills  that will enable you to communicate clearly and concisely, both orally and in writing with a variety of stakeholders, internally and externally. You will also possess intermediate or advanced experience and skills in MS Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook and that of online meeting platforms such as Teams, Zoom

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life.

Please review the job pack for full details on the role. We want to hear from if you are interested in helping us make a difference in our communities, possess the skills and experience outlined in the job pack and our values resonate with you. To apply, please send a cover letter of no more than two pages, setting out how you meet the criteria and an up to date CV by 13 December 2022.

This is an exciting opportunity for a skilled fundraiser to join Impetus as a Development Director and work for an organisation that helps to transform the lives of young people from disadvantaged backgrounds.

About this role

The Development Director is a talented and ambitious fundraiser who will join our dynamic, collaborative Impetus Philanthropy Team and have responsibility for delivering the team’s annual fundraising target by managing a portfolio of prospects and major gift donors who support Impetus’ core work.

The post holder will work collaboratively with the Director of Philanthropy and Partnerships on all aspects of fundraising and will oversee the delivery of the Volunteer Engagement Programme and Pro Bono Programme. They will also work with Events colleagues to ensure the success of Impetus fundraising events.

The Development Director will act as a senior member of Impetus. They will provide important support to the Director of Philanthropy and Partnerships and Senior Management Team (SMT). They will have direct line management responsibility for two Heads of Engagement and will also provide leadership to more junior members of the Philanthropy Team.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger organisations.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with charities that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide these charities with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining an established, high performing team who are warm and supportive and keen to learn from one another.

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of twelve staff and is led by the Director of Philanthropy and Partnerships. 

The Philanthropy Team works with major donors, corporates and family foundations. We work collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’ corporates supporters (led by our Heads of Engagement) as well as an ambitious events programme (delivered by a team of three events professionals), including a gala dinner which raises over £1m annually.

Key responsibilities

• Manage a portfolio of major gift donors and prospects from the Private Equity Industry and surrounding “secondaries” such as banks, law firms and management consultants, as well as raising funds from family foundations and individuals. 
• Provide strategic oversight of the delivery of the Volunteer Engagement Programme and Pro Bono programme and help both programmes to further grow. 
• Line manage Heads of Engagement providing guidance and support in development of growth strategies, monitor KPI’s and financial targets, mentoring professionalism and best practices. 
• Contribute to meeting the Philanthropy Team annual target. 
• Maintain high-level relationships with donors and prospective donors, maximising opportunities to secure new sources of income. 
• Leverage the contacts of Trustees and pro bono supporters to good effect.
• Provide support and meticulous follow-up to the Chairman, Trustees, senior management and senior volunteers to encourage introductions to potential sources of giving and to ensure their successful involvement in the fundraising process. 
• Work collaboratively with the Director of Philanthropy and Partnerships on all aspects of fundraising, producing regular reports of progress against plan. 
• Work with the Communications team to ensure all communications with external stakeholders is prompt, clear and compelling, this includes the continuing testing and honing of all fundraising collateral to continuously improve the fundraising ask and stewardship strategies. 
• Work with the Head of Events and team to ensure fundraising events are a success, in particular the annual awards dinner. 
• Contribute effectively to the wider operational and strategic development of the organisation working at a strategic and cross organisation level.
• Apply technical and digital skills to effectively use platforms such as Office 365 or Google Workspace.
• Use Salesforce and other internal systems and processes to effectively manage work and drive performance.
• Identify and maximise appropriate opportunities for internal collaboration with colleagues .
• Demonstrate a level of professionalism and best practice across the philanthropy team and within the organisation that is exemplary. 
• Fully comply with all of the organisation’s employment and other policies and procedures. 

Person specification

Fundraising skills and experience

• A proven track record in corporate or major donor fundraising, supported by evidence of raising or managing six or seven figure donors. 
• Experience of operating at a senior level with demanding and challenging people including trustees and external stakeholders. 
• The ability to direct, lead and personally work through the fundraising cycle with donors. 
• Intellectually strong, able to grasp and interpret complex ideas, including the venture philanthropy model of Impetus. 
• Strategic thinking, planning and doing – with an ability to generate concepts and ideas, translate then into tangible tactics and execute them.
• Evidence of an innovative, creative approach and the ability to think laterally.
• Proven experience of building a pipeline for new business.

People and project management

• Experience in managing a high performing team with the ability to mentor on the job and deputise for the Director of Philanthropy and Partnerships when necessary.
• A track record as a high-performing member of a team, helping to run the team and contribute beyond own area of responsibility. 
• Solid financial management with an ability to establish and deliver a budget, streamlining and finding economies where necessary.
• Working well under pressure with the ability to meet tight deadlines in a fast-paced environment while managing multiple projects. 
• Broad knowledge of platforms such as Microsoft Office or Google Workspace and experience with CRM platforms.

Communication skills

• Excellent written and verbal communication skills, including exceptional negotiation skills. 
• Excellent relationship skills, with the ability to establish and maintain contacts and maximise networks with key internal and external stakeholders.

Commitment to mission and values

• A commitment to Impetus’ mission 
• A commitment to equality, diversity and inclusion

Our commitment to equality, diversity and inclusion

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time, job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Our employee benefits

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these please download the job information pack from the Impetus website.

How to apply

For details on how to apply and more information about the benefits of working at Impetus, please see the information pack.

School Relationships Officer

Salary range: £28,346 to £31,656 depending on experience

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

For more information on why we think you should apply for the role, see the “Why work for us” section at the end of this job description.

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management, driving high levels of engagement, retention and renewal and enabling our membership to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and network

• Build and manage strong relationships with member schools and key stakeholders across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

• Use your regional budget and your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or sending free tickets to a school for an event).

• Manage group projects in your region, including sending communications, project planning and reporting to group commissioners or funders.

• Represent Voice 21 effectively to external audiences in meetings and events (e.g. virtual webinars to support schools as they start their membership or progress meetings with group project commissioners).

• Develop our school network in your region (e.g. organising and delivering regional network events), using this to enhance school experience and act as a tool for growth, value and retention.

• Identify and develop strategic relationships with key stakeholders in your region in order to understand the educational landscape and work with colleagues in the Engagement (Growth) team to strengthen and grow our network.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support their membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Begun to get to know the key stakeholders and member schools in your region.

• Built relationships with your closest colleagues in our Engagement and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered regional network events and reflected on how these went with the team.

• Led a cycle of renewal in your region and used this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Experience team: made up of our Head of Member Success , your fellow School Relationships Officers, a School Membership Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Growth team who recruit schools to join our membership and raise awareness of and support for the Voice 21 approach. 

• Our Programmes team who lead and deliver our work with teachers on programmes.

Where you’ll work: Remote, with regular regional and national travel to visit schools and attend Development Days/meetings, including some overnight stays. 

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below via the Voice 21 website with the subject “School Relationships Officer application”:

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships Officer (Max. 600 words).

We are ideally seeking to appoint  2 x  School Relationships Officers to be based in the London/South East Region.

Please also click here to fill out our Equality and Diversity Monitoring Form.

Closing date: 6pm, Sunday 31st December 2023 . 

Interview date: Provisional dates for initial phone interviews w/c 8th January with second round interviews on Zoom w/c 15th January TBC

Start date: ASAP

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success 

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

Why work for us?

We hope that we have given you a good sense of what life at Voice 21 is like and what the role entails - please see below for some more reasons to apply!

Holiday:  25 days annual leave plus additional Christmas closure period. Holiday entitlement increases linked to length of service.

Benefits: Employer contribution to pension (5%), interest-free season ticket, cycle and technology loans and work from home allowance. 

Wellbeing: We provide an Employee Assistance Programme through Health Assured which provides all Voice 21 employees 24/7/365 support if needed.

The way we work: We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively. 

You will also have regular opportunities to get together as a whole staff and in your team, including away days, social events and other development events.

Development opportunities: We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

If you want to volunteer as a school governor, trustee or in some other capacity for a mission-aligned organisation. We support our team to take on these commitments without taking annual leave. 

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Voices of Voice 21

We recently asked our team what they enjoy most about working at Voice 21. Below is a selection of their responses: 

“I really enjoy working in an organisation that strives for innovation and is rooted in research of what actually works for teachers in the daily life of a classroom and a school curriculum.”

“At Voice 21, there is a strong culture of sharing expertise and this ensures that your voice is valued and ideas heard, no matter your role. Although a lot of the day-to-day work is virtual, relationships are strong. The very purposefully planned in-person meetings help these relationships to grow and flourish, as does the high level of collaboration in teams.”

“One of the many things I love about working at Voice 21 are the opportunities for professional development. Working in a small, fast-growing organisation has given me the chance to grow professionally and to expand my skill set in a supportive environment.”

“I find it inspiring being part of the Voice 21 team - being surrounded by passionate, mission-driven people makes me want to bring my best every day, because I know that my fab colleagues won't let a good idea gather dust - everything will be snapped up and built into something that helps us make a difference for the students in our schools.”

“Since working at Voice 21, I’ve been invited to take part in multiple projects and tasks outside of my ‘core role’, because we’re encouraged to develop our areas of interest and expertise across the board. It’s incredibly refreshing to work for an organisation that sees every employee as a key asset.”

As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within Yorkshire and The Humber.

As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders, including other charities, local authorities, funders and local champions. A full driving license and access to a vehicle for work purposes is essential for this exciting role.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  20th December, however we will interview candidates as applications come in. We reserve the right to close the vacancy early, and we encourage candidates to apply asap!

Benefits:  We offer 26.5 holiday (including Christmas close down) plus bank holidays, and a flexible and friendly work environment. Staff benefit from our private medical package and our pension scheme, available after three months.

This role is home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.

FoodCycle is an equal opportunity employer, and we value diversity and inclusion. We are a Disability Confident Scheme member. Please email our Recruitment inbox if you require assistance or adjustments when applying.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Bexley Voluntary Services Council (BVSC) require a Development Officer with excellent interpersonal and communication skills to work closely with charities and voluntary organisations in Bexley.  You will provide an organisational development support service to build the capacity, sustainability and resilience of the sector.  You will develop an offer of both group training and one-to-one support, have good knowledge or experience of governance, compliance, funding, and organisational growth.  You will have a strong interest and/or experience of Equality, Diversity and Inclusion (EDI) ensuring we raise the bar in Bexley!

Purpose of Job

BVSC is the Council for Voluntary Services and Volunteer Centre covering the London Borough of Bexley. We offer support to Bexley’s voluntary and community organisations, from strategic representation to advice and guidance, to supporting and empowering the voice of the sector.  This is an exciting time to join BVSC!

You will be responsible for providing a wide range of organisational development support service and activities to assist VCS (Voluntary and Community Sector) organisations to develop, thrive and remain sustainable.

You will work closely with the VCS within Bexley to ensure services are accessible, connected, consistent and to a high standard. Development work strives to build the capacity and capabilities of local groups, provide partnership/networking opportunities that enable them to carry out their own objectives effectively and offer high quality services.

You will work flexibly and nimbly to provide consistent and seamless support to organisations.  You will support across the whole spectrum of charity development, but in particular focus on EDI (Equality Diversity and Inclusion), governance, funding, safeguarding and developing a holistic training package in a variety of formats suitable for all members of the voluntary and community sector.

Summary of main duties

1. To work with the CEO to produce an annual plan of organisational support to the sector that is structured, transformational and focused on leadership, governance, funding and quality of services. 

2. Develop and deliver evidence-based support to local VCS organisations to identify their key issues and needs for support and development, offering both in house training and bringing in specialist knowledge where needed.

3. Gather insights into the changing needs of local small and medium sized organisations.

4. Work with a wide range of delivery partners and other key stakeholders to maximise the use of community resources and ensure opportunities are maximised.

5. Build and promote positive working relationships between VCS groups and organisations, statutory partners, commissioners and funders.

6. Encourage and support groups to seek funding from a range of sources including contracts and grants, and provide both training and one-to-one support to complete high-quality funding applications. 

7. Support grant funded groups to become ‘commission-ready’.

8. Support sector organisations to form consortiums and partnerships to create bids and proposals that address local priorities.

9. Support the production of high quality internal funding bids which help BVSC achieve its aims.

10. Use our database to keep well maintained records of support given, funding achieved as a result of our support, case studies and outcomes, compiling summary reports for monitoring and development purposes.

11. Undertake community and outreach work – particularly to parts of the borough where the VCS voice is less heard

12. Seek to support groups/individuals that experience disadvantage and/or discrimination, and address barriers to participation in training and support opportunities  

13. Actively contribute to the priorities of BVSC and activities to further develop the work of VCSE sector in Bexley.  

Person Specification

Candidates will be required to demonstrate how they meet the following skills and experience in their supporting statement

SKILLS, KNOWLEDGE AND EXPERIENCE

Excellent interpersonal skills:

· friendly, patient and approachable communicator and networker who can motivate groups to develop their potential

· excellent written and verbal communications skills with proven success in influencing and negotiating at all levels

· initiative to plan and organise your own workload

· be curious about all BVSC services and how they fit together as a CVS

Finance:

· evidence of successfully setting and managing budgets,

· evidence of delivering outcomes within the resources available

· understanding of full cost recovery in funding applications

Development experience:

· capacity building for small and medium sized organisations

· providing training or identifying specialist trainers

· understanding of the benefits and challenges of collaborative working

· building relationships with a range of groups with differing cultures

· understanding of the challenging factors that most affect VCS sector

· supporting organisations to write high quality funding applications

Experience and knowledge:

· previous experience of the voluntary or community sector

· comprehensive understanding of voluntary sector governance and voluntary sector specific issues

· the process of applying for funding including grant-writing, collecting evidence of need, creating case studies, monitoring and evaluation

· EDI policies and practice and how they can be implemented

· working with ‘seldom heard’ and ethnic minority organisations

· a good understanding of use of policies and procedures in good governance eg risk management, skills audit, safeguarding, GDPR

· managing grant funded projects

· how charities can use marketing and comms to raise profile

· enabling groups to maximise their potential through their website

· day to day operational activities of both small and large VCS groups

· experience of local partnership working and collaborations

· sound understanding of electronic forms of communication & social media

· knowledge of Microsoft 365 package and CRM database

Specialist knowledge in some of the following areas: (desirable not essential)

· Community Development

· Children and young people’s services and structures

· Adult social care services and structures

· Safeguarding

· EDI

· Governance

Other:

· very occasional evening and weekend work

· ability to travel throughout Bexley and London

· must have access to a car/motorbike/cycle to enable regular travel throughout the whole borough – public transport is not the quickest way to get around Bexley!

The Digital Project Manager will lead the redesign and development of our new website, working with third party agencies and colleagues across the charity to ensure we deliver an audience first website that will help us grow our brand and our income. We’re looking for someone who is passionate about project management, web development, collaboration and fundraising. If this is you, we’d love to hear from you!

About the role

The Digital Project Manager will:

• Successfully project manage the delivery of our new website to time and budget, from briefing and procurement, to development, testing and deployment.
• Work closely with the Marketing & Digital team, colleagues across the Charity, our web agency and other third parties to both deliver the website and support the integration of platforms where necessary.
• Create comprehensive project and work plans that incorporate financial resourcing, capacity and milestones

Please note that this role will also manage the Digital Project Officer.

About you 

You're an excellent project manager, with experience of managing complex digital projects from inception to delivery, able to deliver to agreed budgets, timescales and quality levels. You'll be confident in managing workflow and delivery and will also have experience of content management systems and websites. You'll be a highly skilled communicator, able to manage relationships with different teams across the Charity as well as externally with third parties. If this sounds like you, we'd love to hear from you! 

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.4m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

We are looking for a Trusts and Foundations Manager to cultivate and develop the relationships that will enable the Ri to achieve our strategy.

The role is key in maximising supporter engagement and income from charitable trusts and foundations, collaborating across the Ri to develop innovative and compelling proposals, delivering excellent account management and stewardship to existing donors, and identifying, researching and engaging new prospects.

You will develop cultivation strategies for current and prospective charitable trusts and foundations and research relevant trusts and grant making bodies to prepare, write and submit applications. You will use your outstanding relationship building skills to build relationships with Trust and Foundations that are new or lapsed and create opportunities to introduce the work of the Ri.

About you

Driven and motivated, you will be an engaging communicator and creative thinker with experience at writing persuasive funding proposals and the ability to communicate complex messages to a range of audiences.

Do you have:

· Substantial experience of fundraising in the cultural or similar sector,

· Exceptional relationship-building and networking skills

· Trusts and foundations fundraising experience and knowledge of public sector income streams and trust and foundation practices and principles

· Experience preparing fundraising applications, and a track record of fundraising success

· Demonstrable experience of maximising opportunities from researching prospects. generating meetings, securing income and managing relationships with donors

· Ability to tackle challenges constructively, and find creative ways forward

If so, we’d love to hear from you!

Job Overview

Diversity Role Models (DRM) is driven by its dedicated volunteers. Volunteer engagement, education, retention, and recruitment is vital to the success and growth of DRM. This role oversees and manages our strategic approach in strengthening existing volunteer relationships and building new ones.

The DRM community is made up of over 300 volunteers across the UK, who support the charity in a range of ways. Most often, our volunteers support our educational services through volunteering at student workshops and teacher trainings. This role is responsible for developing and implementing the volunteer engagement strategy and ensuring every volunteer’s experience with the organisation is a positive and impactful one.

Job Description

Diversity Role Models is a LGBTQ+ education and anti-bullying charity that actively seeks to embed inclusion and empathy in the next generation. Our vision is a world where everyone embraces diversity and can thrive. This will help create a world in which children and young people exhibit positive attitudes and behaviours towards their LGBTQ+ peers. Our mission is to create an education system in which every young person will know they are valued and supported, whoever they are.

We are looking for a new Volunteer Manager to manage, support, and grow a diverse pool of volunteers. You will oversee the volunteering experience, communication, education, and operations with DRM from recruitment to offboarding. You will lead on writing and delivering our volunteer strategy to ensure we are improving volunteer engagement, impact, retention, and experiences. You’ll work closely with the Head of Operations to improve, implement, and administrate all volunteering processes including background checks, DBS certificates, and opportunity assignment. You’ll work with our Head of Relationships to deliver volunteer training sessions in workplaces, and support volunteer promotion and recruitment at a range of events to varying stakeholders and audiences. You’ll work with our Head of Education to deliver sector-leading volunteer training and continuing education, and to ensure volunteers understand and abide by our Safeguarding policies and procedures.

To succeed in this role, you should be passionate about the aims and mission of the charity. Our Volunteer Manager will need to be flexible, organised, and adept at coordinating people and projects. They will have a good insight into volunteering experiences, expectations, priorities, and wellbeing. They must also be able to tell people confidently and creatively about opportunities to volunteer with us, and the impact of our work. 

Equal Opportunities

Diversity Role Models aims to create a positive working environment for all staff and is constantly striving for a more diverse workforce.

We welcome applications from diverse backgrounds. We encourage applications from people of colour (PoC) and other racially minoritised communities, trans, non-binary and/or disabled people. As part of our commitment to increasing diversity, we ask that all candidates answer Equalities Monitoring form as part of the application process. The Equalities Monitoring form will not be visible to the hiring managers.

Safeguarding

Diversity Role Models believes that a child's welfare should always be paramount to all that we undertake as an organisation. We work to ensure to the best of our ability that the children who access our services are safeguarded from abuse. You can find out more about our approach to safeguarding by downloading our full Safeguarding and Child Protection Policy, via our website.

Key Accountabilities

Volunteer Management

• Managing volunteer processes and systems; from communicating and coordinating onboarding and training, organising volunteer availability and placement, to offboarding processes and systems.
• Coordinating initial training and continued volunteer education to develop volunteers’ skills and ensure volunteers are engaged and supported to deliver high quality services to beneficiaries.
• Working with our service providers to ensure up to date background checks, DBS certificates, references, and due diligence are maintained for all our volunteers.
• Supporting the Safeguarding Team as Deputy Designated Safeguarding Lead, undergoing all necessary training to best support volunteers' compliance with Safeguarding policies and procedures.
• Keeping all volunteer records up-to-date and accurate on our organisation CRM (Salesforce) as per GDPR best practice.
• Coordinating volunteer support, championing volunteer wellbeing, and signposting support given the personal and sensitive nature of some of our volunteer roles.

Strategy, Evaluation, and Reporting

• Developing and implementing a Volunteer Strategy to meet the needs of the organisation and provide a positive volunteer experience for every volunteer.
• Evaluating and continuously improving the volunteer experience at DRM through a range of methods including coordinating our Volunteer Voice group.
• Ensuring quality assurance, risk assessment and effective evaluation of volunteer contributions, impacts, and outcomes.
• Supporting the effective monitoring and evaluation of our work and communicating this effectively to volunteers and prospective partners.
• Building and strengthening relationships with other organisations, community groups, networks, and events, especially with intersectional LGBTQ+ or ally focus.

Communications and Events

• Being the primary point of contact for all volunteers and supporting them through their volunteer journey, utilising a range of communication methods including direct communications, social media, and organisational updates.
• Working with the Marketing and Communications Manager to develop effective communications about how the organisations talks about, celebrates, and promotes volunteering across all platforms.
• Leading on the recruitment of volunteers, working with colleagues across the country to deliver volunteer recruitment events and workshops, and building and promoting volunteering partnerships with other organisations and companies.
• Providing support to DRM-led events and campaigns, including coordinating and managing volunteer support at these events.

Other

• This is not meant to be an exhaustive list of duties. The need for flexibility is required. We are a small team, and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Person Specification

Essential

• A minimum of 3 years’ work experience within Volunteer Management, CSR Management, or Human Resources Learning and Development (with a preference for 10+ years of experience).
• Proven experience and confidence in building positive relationships with volunteers/stakeholders, growing volunteer/stakeholder engagement, and ensuring retention.
• Confident in providing excellent volunteering experiences with reflective insight into volunteer circumstances, priorities, and wellbeing.
• Excellent written communication skills, including written correspondence with volunteers and sharing organisational updates.
• Strong facilitation and communication skills with confidence to deliver volunteering training and recruitment sessions both in person and online.
• Experience of implementing a strategy and evaluating its impact with a strong understanding of monitoring and evaluation processes.
• Strong strategic planning, project management, multitasking, and decision-making skills.
• An understanding of intersectional LGBTQ+ identities and issues, especially in relation to education and inclusion in the workplace.
• Able to be proactive, flexible, to work under pressure, and have a willingness to support the wider team.
• Willingness to undergo Enhanced DBS and reference checks in line with our Safeguarding Policy.

Desirable

• Experience of writing and delivering a volunteer strategy with proven measurable success.
• Experience and knowledge of data protection protocols and dealing with confidential/sensitive data.
• Experience supporting volunteers in education (or similar sectors such as youth, charity, and community work) with an understanding of safeguarding best practice.
• Proven success using mass communication tools and campaigns (such as Brevo).
• Experience and skills with Salesforce or similar customer relationship management (CRM) systems.

Terms and Conditions

• Hours – 35 per week
• Annual Leave – 28 per annum plus 4 organisation closedown days and bank holidays.
• Probation period – post subject to successfully completing a six-month probationary period.
• As an organisation we follow a hybrid method of working. London-based colleagues work from home and our office in London. Commutes to our London office are self-funded so please bear this in mind if you don't live locally.

Colleague Benefits

• Generous leave allowance of 28 days annual leave plus 4 closedown days.
• Employer’s contributory pension at 4% of annual salary.
• Employee Assistance Program.
• Smart health private GP appointment system.
• Life insurance/Long-term sickness cover.
• Retail discount portal.
• Two paid volunteering days.
• Flexible working to support a healthy work/life balance (including time off in lieu).
• Informal dress code.