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Top job
Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 6 days ago Apply Now
Top job
Closing in 4 days
The Health Foundation, London (Hybrid)
Up to £67,752 per annum plus excellent benefits
Posted 1 day ago
Top job
Pancreatic Cancer UK, EC3R, London (Hybrid)
£48,919 per year inclusive of London weighting plus benefits
Are you looking for a new role? We are seeking a Senior Events Manager to join our dynamic and high-achieving Events team!
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Top job
Church of England, Remote
Up to £59248 per annum
WE ARE LOOKING FOR A PROGRAMME LEAD
Posted 2 days ago
Top job
Closing in 4 days
Pancreatic Cancer UK, EC3R, London (Hybrid)
£31,904 per year inclusive of London weighting plus benefits
Do you want to make a real difference in people’s lives and deliver an outstanding service? Look no further and apply today!
Posted today
STEM Learning Ltd., London (Hybrid)
£47,000 - £57,000 per year
Posted 5 days ago
Village Water, Remote
£33,000 - £36,000 per year
Passionate Corporate and Trusts Fundraiser required to grow vital income streams for this small impactful International Development Charity
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Stour Trust, London (Hybrid)
£45,000 - £50,000 per year
Come support Stour Trust's communications, programme growth, story telling and outreach.
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BeyondAutism, London (Hybrid)
£25,000 - £27,323 per year
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Closing in 6 days
Worldwide Veterinary Service, Remote
£40,000 - £50,000 per year
Worldwide Veterinary Service is searching for an experienced manager to support the growth of our global education programme.
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The Royal Marsden Cancer Charity, Chelsea (On-site)
£35,000 - £38,000 per year
Posted 1 week ago Apply Now
Social Interest Group, N1, London (On-site)
£61,800 per year
We're looking for a Clinical Lead to take lead in shaping, leading, and delivering our clinical strategy.
Posted 2 days ago
Page 11 of 26
Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work