Residential Head Of Operations Jobs in South Bank, Greater London
Phoenix Futures have an exciting Remote opportunity for someone to join the Business Development team and help shape the future of specialist treatment for people recovering from addiction.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity
The Role
This is a work from home post and can be based remotely anywhere within the UK. There will be the need to travel to meetings in London occasionally and travel to our services across England and Scotland on an ad hoc basis.
As the newly appointed Business Development Finance Partner, you will work closely with the Head of Business Development and Director in identifying and evaluating new opportunities as well as working across the Organisation to support ongoing contract management and financial business management activities.
You will support our operational leadership across the UK to evaluate, monitor and review the financial aspects of new business opportunities, leading on financial elements of tenders and grants as well as contract management and risk appraisal processes.
The position provides an ideal opportunity for individuals with a strong finance background (qualified or part-qualified accountants) to develop and enhance their careers through transitioning into a business management role.
You will be part of a passionate and skilled Business Development team, supporting the vital work delivered by Phoenix Futures across the UK.
About You
To join us as Business Development Finance Partner, you will need:
- Proficiency in the use of Microsoft Excel
- Excellent literacy and report writing skills
- Experience of budgeting for tendering / contracting for services
- Excellent communication skills and ability to interpret and explain budgets and pricing to operational staff
- Qualified in or working towards a professional accounting qualification
- Empathy with the mission and values of Phoenix Futures
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
So, if you’re seeking your next challenge as a Business Development Finance Partner, please get in touch or apply today.
Your Rewards
- Salary of £34,400 pro-rata (FTE £43,500) working 30hrs across the week with flexibility that allows you to balance home and work
- Up to 8½% performance related pay annually
- 25 days’ annual leave pro-rata, plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Team
The Business Development team are responsible for leading on new and emerging opportunities to support people with substance misuse issues – securing opportunities to deliver residential rehabilitation, community, housing and prisons services.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. Find out more on our website.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams in June.
Successful candidates will be selected for a face-to-face interview, for which there will be a psychometric assessment and aptitude test to complete, in the form of a systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have an exciting opportunity for a Head of Compliance, Risk and Audit to join the wider Compliance, Audit and Risk team at SIG! You will have the overall responsibility of keeping participants, residents, and staff safe. The team manages the development, monitoring, and reporting of several areas including but not limited to accidents, incidents, and near misses (AINMs), safety reviews, safeguarding, whistleblowing, complaints, policy and procedure, health and safety, internal audit, business continuity planning and data protection.
As The Head of Compliance, Risk and Audit, you are the lynchpin of the wider team, linking strategic vision with solid and accountable implementation. You will be responsible for developing the team in the broad space of compliance as well as in their own areas of specialism, ensuring that a transparent and accountable compliance framework is implemented and embedded in line with regulatory and legislative change.
Working Pattern: 37.5 hours per week, Monday to Friday. At least 2 days per week in central office (Islington) and our services which are in and around London, Brighton & Hove, Kent, Havering, Bedford, Luton, Nottingham, and Liverpool.
The additional 3 days can be worked from home. You may at times be required to visit a service more than 2 times within a week.
Our Central Office is based a 10 minute walk from Highbury and Islington station, Angel station is a 15 minute walk away
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for someone who is methodical and detail oriented in their approach, who is a compassionate leader, able to set an example of our values (Ambition, Empowerment, Transparency, Inclusivity). You will have an in-depth and broad knowledge of all areas of compliance, with a background in health, social care or housing. You will be required to have excellent report writing skills, with the ability to coach and support others, able to influence a process led culture in respect to your area, and a keen interest in continuous improvement of services and a positive safety culture!
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management and leadership throughout employee lifecycle this includes; Recruitment, Onboarding, Inductions, training, support and supervision, relations, wellbeing support, and other areas.
- Formalise Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) to monitor objectives.
- Provide both line management and professional consulting using best available forums and mechanisms, including meetings, support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Deputise for the Director as required.
Safeguarding, Audit, and Compliance
- Oversee the compliance audits across departments and services, providing support, and follow up with operational teams on a regular basis.
- Oversee the Safeguarding infrastructure, deputising for the designated safeguarding lead (DSL) as necessary. Oversee complaints and other processes and develop these to ensure they are safe, fair, equitable, and fit for purpose.
- Support services with commissioner led quality assurance framework (QAF) inspections and those registered with the CQC to maintain their portfolios and ensure they are ready for inspection at any time to retain their registrations.
- Promote and support a positive whistleblowing culture, assist Champions, People and Culture, managers and the audit and compliance team on concerns raised and ensuring the whistleblower is protected.
Reporting and Analysis
- Attend and develop AINMs review meetings for maximum impact in terms of positive safety culture. Ensure the lessons learned from AINMs reviews, safety reviews, and safeguarding concerns are shared and feedback loops are closed.
- Review the collation and analysis of AINMs and Safeguarding alerts, developing the Audit and Compliance team, as well as other operational teams in reflection and root cause analysis
Data Protection
- Monitor the use of external data protection and compliance partners to ensure we maintain ICO requirements and maintain our Data Security Protection Toolkit Certification.
- Monitor and ensure integrity in document control, policy, and procedures as they are developed, reviewed, and published.
- Understand and support an Information Security infrastructure alongside additional teams in the organisation and support Managers and teams with training and challenges where necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to JDPS attached for more info
KEY CRITERIA
What we are looking for:
- Proven experience in complaints and incident handling, safeguarding, data protection, and audits
- Proven experience in governance systems and structures which can include auditing, risk management, investigations, complaint handling, policy, procedure, and report writing
- Experience and/or ability to coach, develop, and manage direct reports
- Background in health, social care, criminal justice, and/or supported housing systems
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Adequate understanding of the importance and mechanics of document control and writing policy and procedure
- Working knowledge of health and safety processes and procedures
- Ability to write reports in a clear, readable format
What we would like, but not essential:
- Knowledge of the ISO9001 QMS System
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
London Youth has a track record of providing high quality outdoor learning and trips away from home, for over 75 years. You will be joining us at a critical time as we seek to provide these opportunities for more children and young people than ever before.
As the Director you will oversee the smooth operation of Hindleap Warren, in East Sussex, and Woodrow High House, in Buckinghamshire. You will also lead on the safety and safeguarding aspects of London Youth’s work, supported by a strong and well-qualified team.
Having already undertaken substantial renovations at Woodrow during the pandemic, London Youth is making plans to improve the Hindleap site. You will be leading that capital investment programme.
London Youth aims to make more trips happen for our member youth organisations and young Londoners who would not otherwise get the chance. You will have a key role to play in maintaining existing support for this work and securing new opportunities.
Working closely with a highly committed and skilled Senior Team, the Director of Outdoor Centres is a key appointment to the team to enable us to realise our ambitions.
To be considered for this role we are looking for a highly motivated, values-based leader with a passion for improving the lives of young people.
London Youth is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability. To be successful in this role you will need to be personally committed to our anti-racism approach and our broader diversity work.
You will be expected to be on site at least three days a week.
Further details about the role and London Youth can be found on our Careers page, please take a look by clicking the apply through company site button.
If you wish to have an informal discussion about the opportunity, please contact, Alison Henderson, Director of People with the contact details on our job page.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
We are looking for a capable and creative individual to join the leadership of Resurgo, with oversight of strategy development and implementation, finance and governance. As a strong leader and people manager with experience across strategy and finance, you will have an ability to lead projects with multiple complex priorities through to completion, be a confident decision maker and communicator, and be passionate about social transformation.
The important stuff
Salary: from £70,000 with significant flexibility
Contract: Interim
Hours: 5 days per week (4 considered), 9.30am – 5.30pm, with occasional evening work for events such as our Spear Celebrations.
Location: Hammersmith, London – we are an office-based organisation with some work at home possible in agreement with the line manager
Closing date: Friday 17th May, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Interviews: We anticipate interviews to commence from w/c 6th May.
Application Pack: Have a look at our application pack for more information.
Person Specification
- An active Christian, passionate about personally representing the values and beliefs of Resurgo, and a demonstrated commitment to social impact and our mission to play a meaningful part in the repair of our social fabric
- Strong strategic thinking and business and financial acumen – experience in a management consulting or financial management role is essential
- Self-motivated forward planner with the ability to navigate complex fast-moving environments, adapt to changing circumstances, and exercise initiative, with a track record of driving growth and achieving results
- Financially literate, with experience overseeing strategic financial processes, e.g., budgeting, financial management and resource allocation
- Good IT skills with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook and PowerPoint. An awareness of charity regulatory and compliance requirements is beneficial
- Strong proven leadership skills and the ability to relate confidently to a range of audiences
- Relational team player with high emotional intelligence, a sense of humour and fun, and the ability to inspire and motivate diverse teams
Key Responsibilities
Strategy Development and Implementation
- Leading the organisation through the iterative development and implementation of strategic projects to serve the ambition of Resurgo, to “inspire and equip organisations to deliver ambitious and sustainable social change”
- Provide direction and support to Heads of Department, setting them up to succeed in the implementation of ambitious plans
- Line management of the Strategy Managaer, who project manages and drives the delivery of annual departmental targets and strategic projects across the organisation.
Finance
- Line management of Head of Finance, providing strategic leadership in the development of the finance function and oversight of organisational financial management
- Lead the annual planning process, working with the Head of Finance and Director of People, Culture & Operations to shape and deliver annual financial planning
Oversight of Governance, Risk and Opportunity
- Executive Chair of the Strategy, Finance and Risk steering group, owning the most significant risks and opportunities facing Resurgo at an organisational level, ensuring actions are taken to mitigate risks and that we are set up to maximise opportunity
- Responsible for overseeing governance structures and ensuring they are fit for purpose as the organisation develops and grows
- Supporting the Executive Assistant to the CEO in the facilitation of the effective running of the Boards of Resurgo Trust and Resurgo Consulting, including planning and overseeing Board and key Steering Group meetings.
Active Participation in and Support for Resurgo’s team and mission
- Help build and develop Resurgo’s ethos and Christian life as a team member, including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
The client requests no contact from agencies or media sales.