Risk and compliance manager jobs
As Research Manager – Contracts and Funding, you will play a vital role in the delivery of Alzheimer’s Research UK’s growing research portfolio. You will lead on the financial and contractual aspects of our research funding processes. You will help ensure our funding is administered responsibly, efficiently, and in a way that maximises impact for people affected by dementia. This role sits within the Research Directorate, an ambitious, supportive and friendly team, and working closely with colleagues across Finance and Fundraising.
Main duties and responsibilities of the role:
Research award financial oversight
· Maintain systems to track financial data associated with funded grants, providing information to internal teams and act as the primary contract for all questions related to financial award data
· Monitor active grants for financial compliance, ensuring timely and accurate financial reporting from researchers and host institutions.
· Collaborate with the Finance team and Research Leadership team to maintain robust grant forecasting and budget control across research programmes.
· Provide advice and training on financial best practices to internal teams
· Implement, oversee and refine a grants audit approach and lead on the annual AMRC data collection
· Work with teams across the organisation to identify efficiencies and improvements to existing procedures
Research contracts and agreements
· Lead the drafting, negotiation, and finalisation of all research-related contracts, including non-disclosure agreements, funding agreements, collaboration agreements, and data agreements, working with the Partnerships manager as appropriate.
· Liaise with host institutions, collaborating organisations, and legal advisors to resolve contractual queries and ensure efficient processing.
· Working with internal and external legal counsel, ensure contracts are consistent with ARUK’s policies, funder requirements, and regulatory obligations.
Research policy and process development
· Contribute to the refinement of ARUK’s research finance and contracts policies and standard operating procedures, ensuring they remain aligned with best practice and compliant with legal and regulatory frameworks.
· Support the development and roll-out of new funding schemes by advising on financial models and contract terms.
· Represent ARUK at relevant sector forums, maintaining up-to-date knowledge of trends and developments in research funding and compliance.
Management Responsibilities
· Line management of a Research Executive, effectively delegating work to support delivery of their objectives
· Help to promote an inspiring team culture across the Research Funding team where personal development is prioritised
What we are looking for:
· Significant experience in research finance and/or research contract management, ideally within a medical research funder, university, NHS, or research setting.
· Sound knowledge of research funding frameworks, budgeting principles, and financial governance.
· Sound financial literacy, including relevant experience of managing budgets, financial reporting and analysing data
· Experience drafting and negotiating research-related agreements, with a good understanding of IP, data sharing, and collaboration issues.
· Excellent stakeholder engagement skills, with the ability to communicate complex information clearly and diplomatically.
· Proactive and detail-oriented, with strong analytical and problem-solving capabilities.
· Strong project management skills, with experience managing multiple priorities and identifying risks
· A team player who can collaborate effectively with a range of stakeholders internally and externally to deliver
· Commitment to ARUK’s vision, mission and values
· Excellent presentation, written and verbal communication skills.
· Excellent eye for detail with a focus on continuous improvement
· Willingness to embrace and drive change to maximise impact
· Excellent time management skills and ability to prioritise competing demands
· Ability to work independently
· Willingness to travel, including occasional overnight travel
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 26th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.
Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology, ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.
We are looking for a dynamic and enthusiastic self-starter to support the Head of PR, Communications and Celebrity Engagement and work collaboratively with Charity colleagues to highlight the impact our supporters and fundraisers make to cancer patients.
You will be equally at home pitching a story to a national journalist, working with a senior consultant to draft a new charity funded treatment story, briefing photographers, liaising with fundraisers to tell their story, writing newsletter copy or devising a communications plan.
The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive the very best care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.
If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North West then this could be the role for you.
Closing date: Monday 19 May
Interview date: Friday 23 May
The client requests no contact from agencies or media sales.
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community Drop In Service
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.
Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements
Key Responsibilities
· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.
· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
· To ensure safe working and risk management
· To ensure feedback is provided on risk mitigation through serious incident reports.
· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
· To complete audits and high quality reports for senior internal and external stakeholders
· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets
· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.
· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.
· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.
· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)
· Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.
· To embed all operational policies across managed services in line with a consistent organisational approach.
· Ensure service users satisfaction surveys are undertaken.
· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.
· Ensure that all managed services are effectively informed by service user feedback.
· Keep up to date with best practice and contribute to the continuous improvement of the service.
· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
· Produce regular service summary reports.
· To be rostered on the on-call rota
· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services
Person Specification
· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
· Experience of managing and mitigating risks
· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
· Understanding of how to report and mitigate risks
· Understanding of suicide prevention
· Understanding of trauma informed care
· Understanding of mental health and safety planning
· An understanding of CQC requirements for mental health
· Managing services for vulnerable people in a service delivery organisation.
· Excellent people and project management skills and significant experience of supporting and managing staff.
· Experience of working in the voluntary sector and/or statutory services
· Experience of motivating, developing and training staff
· Successful track record in performance management of staff
· Experience of creating and implementing safety and risk policies and procedures.
· Compiling and interpreting performance data and reporting against service targets.
· Successful track record in planning and project management.
· Experience of report writing and presentation.
· Supporting people with mental health problems.
· Knowledge of and empathy for the issues facing people with mental health problems.
· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.
· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
· Knowledge and understanding of the relevant statutory authorities including NHS and social care.
· Excellent communication skills and able to communicate effectively to a variety of audiences.
· Commitment to service user involvement and able to work with service user groups to develop this.
· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.
· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach
· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.
· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.
· Team player and able to form positive, professional relationships with staff at all levels.
· Able to work effectively with a range of external stakeholders to promote and develop the service.
· Strong organisational skills and able to take control of own workload and meet deadlines.
· Ability to work independently with minimum support.
· Confident in challenging poor performance assertively, constructively and successfully.
· High professional standards and the ability to communicate these clearly to others.
· IT literate to aid communication and analysis of data.
· Willing to undertake training and development.
· Ability to travel to multiple sites
Desirable:
· Mental health registration (nurse/doctor/therapist etc)
· Mental health qualification
· Has a full driving licence and use of own vehicle (desirable, not essential)
· Experience of working with databases such as Views, IAPTUS, Rio and Python
· Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
As Portsmouth Cathedral continues its journey of growth and expansion, we seek a CFO who will not only ensure financial oversight and compliance but also drive strategic initiatives to foster financial sustainability. Your expertise will be instrumental in solidifying the Cathedral’s financial position, optimising its resources, and advancing our service to the community.
Following the implementation of the Cathedrals’ Measure 2021, and the registration of Portsmouth Cathedral as a charity in March 2024, the new role of Chief Finance Officer, funded by the Cathedrals Sustainability Fund, will support Chapter, the Cathedral’s governing body, in offering strategic financial leadership. Reporting to the Chief Operating Officer (COO), the CFO will be part of the Senior Management Team (SMT) and will manage a small team and will oversee the operational processes and functions, and communicate the necessary assurances, information and reports to the Senior Management Team, Chapter and the Board of our to be established trading company periodically. This will involve communicating complex financial ideas and information to a range of stakeholders (mostly non-financial).
The successful candidate will be CAEW, ACCA or CIMA Qualified or similar and be able to show continued professional and personal development . They will have:
- Demonstrable experience in strategic financial leadership, with a track record of leading financial governance, compliance, and team development.
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Strong knowledge of VAT, tax planning, and advanced accounting practices.
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Excellent verbal and written communicator with an enthusiastic can-do approach and the ability to convey complex financial information to diverse stakeholders clearly and effectively.
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Experience of dealing with colleagues, trustees and stakeholders.
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Excellent analytical and reporting skills, proficient in financial software and Microsoft Office Suite.
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Familiarity with a multi-fund accounting software
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Empathy with the ethos of the Church of England.
They will be:
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Commited to upholding the highest standards of safeguarding practice.
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Commited to equal opportunties and inclusivity and at ease when working at all levels.
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Self-motivated.
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Highly collaborative and have excellent interpersonal skills including warmth, tact, diplomacy, discretion and imagination.
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Meet the standards required to pass a Fit and Proper Persons test.
Safeguarding
The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.
Benefits
- Annual leave allowance of 27 days per annum (FTE) plus public holidays
- Employer pension contributions of 7.5% plus employee contribution.
- Commitment to professional development and training
- Cash health plan
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Candidates invited to interview will be required to complete an application form as part of our Safer Recruitment procedure.
The client requests no contact from agencies or media sales.
Fauna & Flora is seeking a highly experienced and motivated conservation professional to fulfil the role of Senior Programme Manager, Eastern & Southern Africa, providing and facilitating the enabling conditions for staff, projects and partners in the region to excel. The role has a capacity building focus and that also acts as a backstop and assumes overall responsibility for Fauna & Flora’s work in the region.
The successful candidate will have operational and managerial experience in conservation project and programme management, including people management, risk management and mitigation, proposal writing, technical and financial management and reporting of large funds and grants, preferably with statutory or multilateral/bilateral donors and preferably in Africa, as well as a commitment to organisational and national legal compliance.
Excellent people management skills are essential to the role to ensure a professional and motivated team that delivers effectively against project aims, objectives and timelines. The role requires a skilled and credible communicator, who is confident in developing the capacity of in-country teams and partners, both directly and by facilitating the engagement and skills of UK based cross-cutting teams, and ensuring the focus remains on in-country leadership and delivery of results.
The successful applicant will also have substantial experience in the field of conservation, a commitment to rights-based conservation and upholding the highest standards on social safeguard and safeguarding matters. They will enjoy working in a dynamic environment where the ability to respond swiftly and thoroughly to challenges and opportunities is paramount. Spoken and written fluency in English is essential.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 18 May 2025. First interviews are likely to take place during the week commencing Monday, 26 May 2025, with a written assessment and second interviews planned for the week commencing Monday, 2 June 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: (UK): £29,339 (0.8FTE - 30 hours per week (£36,674 FTE)) plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
The role:
As Risk Manager, you will be supporting our Head of Risk & Assurance in the management of risk and compliance across our global network. You will help ensure our key organisational risks are being proactively identified, managed and reported to safeguard delivery of our vision, mission and strategic aims.
Working closely with a wide range of stakeholders across a variety of geographies and cultures, you will help employees capture and consider the implications of our key organisational risks through regular engagement, oversight of our risk registers and providing targeted reporting and analysis.
With the support of our external brokers, you will also manage our MMI insurance programme and provide oversight and guidance to the wider network.
Key duties:
- Support the Head of Risk & Assurance to evolve our risk management framework in line with organisational culture and growth of the network.
- Provide ongoing guidance to our global teams on managing organisational risks.
- Plan and facilitate risk assessment sessions with teams to map and evaluate operational, financial, reputational, and security risks associated with MMI functions, projects, programmes, and fundraising.
- Analyse risk information from across the movement to produce meaningful and dynamic risk reports that are tailored to the intended audience.
- Facilitate agile reporting and escalation of emerging risks to management.
- Conduct periodic reviews of insurance coverage and brokerage within MMI and Programme Affiliates to ensure coverage remains proportionate and complete.
- Document any risks or gaps within our insurance coverage and work with the Head of Risk & Assurance to ensure they are clearly understood, escalated and responded to.
- Manage the annual renewal process for all relevant MMI policies and perform a coordination role on any changes notifiable to the insurer or insurance claims.
- Provide guidance on our Programme Affiliate insurance programmes, including providing direction on policy coverage and supporting local staff on significant claims.
About you:
With proven experience of working in a risk management role, including developing risk processes and overseeing risk registers, you will be skilled in the development of strong working relationships. You will have strong analytical skills and be confident in challenging and assimilating data to reach conclusions across a variety of functions. Excellent written and verbal communications skills are essential, and you will demonstrate integrity and a strong detail focus in when handling sensitive information.
About us:
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work life balance, we also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to
change the lives of over 2.6 million children who today will receive Mary’s Meals. We are a values-driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.
Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.
How to apply:
This is a fantastic role where your daily work has real impact. If you are looking for more from your role and our work and values resonate with you, please click Apply to send your CV and a short covering note telling us why you would be a great Risk Manager here at Mary’s Meals International.
Benefits (UK Based):
- 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Medical insurance for candidates located in Kenya, Liberia, Malawi and Zambia
- Pension - depending on the location of the candidate. Any pension contribution paid as part of salary will be subject to normal statutory deductions/ taxation
Closing date for applications is Sunday 11th May 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The mission of Jews for Jesus is to “Relentlessly Pursue God’s plan for the salvation of the Jewish people.” Our missionaries carry out the core work of the ministry in the greater London area. The objective of the role is to support the Charity in operational management, governance, and compliance. The position is essential for ensuring smooth day-to-day operations while strengthening internal policies, implementing a robust risk management framework, and assist with accurate reporting to the Board.
The Administrative Manager is a vital part of our team coordinating all the administrative and operational areas of the charity enabling the missionary staff to focus on sharing the Gospel with Jewish people. Specific responsibilities include day-to-day finances and bill paying, budget development, daily and long-term upkeep of facilities, general administration, HR, and project management. Problem solving is a significant requirement of the position. The successful candidate should be able to anticipate needs, evaluate solutions, and resolve problems that arise within the branch.
Benifits include 28 days holiday plus bank holidays and 10% employer pension contribution.
We relentlessly pursue God’s plan for the salvation of the Jewish people. We are relentless in our pursuit of God’s plan for His people.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham.
£42,000.00 per annum, working 40 hours per week.
This role is maternity cover, the expected duration is 9 months.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
What you'll do:
Leadership Accountabilities:
Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)
For the full list, please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Have the ability to lead and motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure
For the full list, please see our website.
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Experience managing supported living and/or Registered services for adults with learning disabilities and autism
For the full list, please see our website.
Desirable:
Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
St. Edmund and St. Joseph, Southampton City Centre Parish are seeking a Property Manager.
To oversee the parish property and buildings for the two sites St Edmunds and St Joseph’s Southampton which comprise of listed churches, halls, offices and residential properties.
Proactive property management, working with instruction of the Diocesan Estate team to comply with diocesan policies.
Be accountable and submit reports to the Diocesan Estate Team as required.
This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve.
The Catholic Diocese of Portsmouth is a registered charity. Employees working in parishes are formally employed by the Diocese of Portsmouth and must comply with all diocesan policies and procedures, as well as those related to local arrangements specifically authorised by the Parish Priest.
Property Manager - Job Description
Main Duties
Repairs and Maintenance
- Manage the repair and maintenance of the parish site to ensure they are safe, clean, and welcoming.
- Undertake regular property and site inspections and manage actions.
- Responsible management of religious and listed buildings.
- Contractor management – Coordinate works to deliver value, meet quality and safety standards.
- Arrange periodic building inspections, liaise with estates on associated work.
- Submit reports to the Diocesan Estate Team as required.
Health & Safety
- Management of Statutory Inspection – arrange, manage and monitor.
- Use WorkNest H&S management system to manage compliance and risk issues.
- Work with H&S Competent Person and Estates Team, adhering to health and safety legislation.
Residential Lettings and Hall Hire
- Proactively manage income generating residential properties and parish halls.
- Work in partnership with managing agents so that rental properties are safe and achieve competitive rent.
- Periodically meet with managing agents to ensure that the best service is being provided.
- Maintain good relationships with tenants who use our halls and office space.
- Manage parish hall hire queries and coordinate the compliant use of facilities.
Governance and Compliance
- Ensure parish compliance with all diocesan policies.
- Maintain a parish asset register, inventory and annually review insurance cover. .
- Assist the Parish Priest in preparing reports and documentation for diocesan audits and reviews.
- Implement and oversee GDPR policies related to parish data collection and usage.
Volunteer Coordination
- Support and guide parish volunteers involved in facilities, or health and safety activities.
- Organise and oversee rotas for volunteers assisting with maintenance tasks.
Professionalism and Values
- Uphold and promote the ethos and values of the Catholic Church.
- Work collaboratively with the Parish Team to ensure the Parish Priest is effectively supported.
Key Internal and External Relationships
- Parish Priest, clergy and Pastoral Area colleagues
- Diocesan Teams - Finance, HR, Estates, Safeguarding, Communications, and Governance
- External suppliers and contractors
Property Manager – Person Specification
Competence, Expertise and Knowledge:
Essential
- Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
- Solid experience of property management
- High level of proficiency in IT, including Microsoft Office and financial software.
- Knowledge of property management, including maintenance and health and safety compliance.
- Excellent communication and interpersonal skills, with the ability to engage with people at all levels.
- Valid driving licence and access to a vehicle.
Desirable
- Professional property or Health & Safety qualification
- Knowledge of the values and teachings of the Catholic Church.
- Experience working in a parish, charity, or non-profit organisation.
- Knowledge of safeguarding and data protection practices.
Salary, Benefits & Location
Salary: £30,000 - £32,000 Depending on experience and skills
Hours: Full Time, 37.5 hours per week
Contract: Fixed-Term 1 Year
Location: Based at St. Edmund Church Parish Office, The Avenue, Southampton, SO17 1XJ
Benefits:
25 days holiday plus bank holidays
Life Assurance and Employee Wellbeing
Contributory pension scheme with Scottish Widows
How to Apply
Please send a comprehensive and up to date Curriculum Vitae along with a covering letter setting out your suitability for the role and motivation in applying.
The Diocese of Portsmouth is an equal opportunity employer and welcomes applications from all who support the ethos and values of the Catholic Church.
We encourage an early application as we may close this advertisement at our discretion before the date stated, if a high number of applicants apply.
The closing date for applications is Saturday 17th May 2025, at 6pm.
Interview Information
You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview.
Appointment
Any offer of employment to work at the Catholic Diocese of Portsmouth is conditional upon receipt of two satisfactory employment references, provision of relevant certification of qualifications held, and completion of pre-employment checks.
You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.
Bringing people closer to Jesus Christ through His Church




The client requests no contact from agencies or media sales.
Flexible home working, with requirement for travel to BDA Office Birmingham twice a month.
Salary £50,755 per annum - full time 36 hours per week (job share will be considered)
Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits and a company pension scheme.
Deadline for applications: Friday 23rd May 2025
Interview Date: Thursday 5th June 2025
We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.
We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by protecting and improving health and care services, developing health and social care policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.
Role details:
The BDA is seeking a new Research Manager to work as part of the Education and Professional Practice Team, leading on the research and impact activities of professional dietetic practice. The role will also provide line management within the team.
The role will support the BDA’s Strategic Plan 2024-34 and lead the growth and delivery of the annual Research Symposium. The role will suit a candidate with a sound understanding and experience of the breadth of dietetic practice and research, and the factors that influence it. Working innovatively the post holder will develop and progress research within dietetic practice, building confidence in the dietetic workforce to be research active.
Ideal candidate:
We are looking for somebody who is an expert in research methodologies, and appraisal and is comfortable setting and influencing research strategy. Ideally we would like somebody who has or is studying for their doctorate in dietetics and experience working in a practice setting would be advantageous. This is a senior internal and external facing role working alongside the Director of Education Practice and Research, and the Education and Practice Managers. The candidate will enjoy supporting colleagues and members to engage and deliver research related projects, and demonstrate impact through evidence-based practice.
In return, we offer exciting opportunities to raise the profile of research, innovate, and build purposeful external stakeholder relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos. The role will require somebody who enjoys the challenges that come with delivering and reporting on strategic targets and measuring impact.
For full details of the role, please download and refer to the Job Description.
We would strongly encourage any dietitian interested in the role to contact the BDA for an informal, confidential discussion about this post and opportunities for flexible working. Please refer to our website for contact details.
The job advert is shown on the BDA website, and for discussion about the role, please telephone the Birmingham office number and ask for Najia.
Please note: Only applicants who submit a covering letter will be shortlisted for interview.
Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.
Our experienced, specialist youth workers engage with and support young people, aiming to reduce serious youth violence. We often meet young people at a moment of change and work with them to find a positive way forward.
We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.
Job Description
The Senior Service Manager (SSM) provides strategic oversight of Redthread Services (currently working with 9 hospitals in London and Birmingham) providing line management to ensure high quality delivery that improves outcomes for children and young people and be successful in seeking opportunities for further growth. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area, including taking and making opportunities to grow our services, and supporting new service implementation as need requires.
The role can be home based, but time spent in each of the services alongside travel across the UK will be required in order to support delivery and growth of services across the Hub. The ideal candidate will have experience of delivering and managing similar services and the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs.
Duties and accountabilities are split into two core areas, management and development of Redthread service delivery, including direct management and coordination ensuring high performance that improves outcomes for children and young peopleand supporting implementation of the YPF growth strategy
- Line management of service managers and operational oversight of service contracts.
- Supporting the implementation of the YPF strategy, including making opportunities for organic and new growth. Work with Business Development and other business partners and engage Commissioners and other funders to develop our delivery models and to bid for services (organic growth and nationally).
- Supporting the implementation of the Clinical Governance policy and responsible for ensuring relevant services adhere to this guidance.
- Contribute to national stakeholder engagement plans and local, geographical influencer plans to promote our hospital based youth work offer and support growth.
- Ensure that staff and volunteers within services are engaged with Redthread’s vision and strategic plan, are motivated and understand their role and contribution to the wider organisation.
- Provide robust management and accountability for service budgets and in building budgets for new services working closely with Redthread’s finance business partner.
- Monitor and ensure that contractual commitments are met and that service performance is maximised; acting promptly to respond to and resolve performance and compliance issues. A core component of the role will be to ensure the confidence of our Commissioners including by assuring the quality of delivery, through Brilliant Basics audit, review, observation and ongoing service development.
- Ensure the provision of high quality reports for Redthread, commissioners and other strategic groups on the work of the services with clear evidence of quantitative and qualitative outputs – particularly signing off service commissioner reports / performance prior to external distribution.
- Ensure that services operate effective multi-agency working processes, such as referral, assessment and review and to ensure a high quality standard of lead professional, meeting chairpersonship and co-ordination from workers.
- Promote and support the participation of service users so that they are appropriately informed, consulted and involved in their own plans and the design and delivery of services.
- Be responsible for ensuring that all service activity is safe for all involved, to include adherence to Redthread’s health and safety policies including safeguarding, accidents, incident and injury reporting, fire safety and risk assessment. Review audit activity within services and work to ensure a consistent approach across services.
- Undertake other duties as required to ensure the effective delivery of the services.
Qualifications
Professional qualification in a relevant discipline such as youth, community or management or demonstrable equivalent experience.
KNOWLEDGE
Knowledge and understanding of relevant current issues and research (including emerging trends youth violence work and associated areas of risk)
EXPERIENCE
- A proven track record of developing and managing projects in the public, private or voluntary sectors.
- Extensive experience of working with young people (11 – 18 years) and their families, identified as vulnerable or as having complex needs preferably within a community setting.
- Demonstrable experience of staff management including recruitment, induction, supervision and support.
- Proven track record in scoping and developing new business activity, including engaging and developing positive relationships with commissioners.
- Experience of preparing bids e.g service model development, articulating delivery within tenders - for significant projects/services and participation in the business development process e.g. responding to tender questions etc
- Experience of working using own initiative to an agreed action plan and effectively monitoring service quality standards and performance.
- Commitment to young people’s participation
- Substantial experience of working in a multi-agency environment and the proven ability to develop effective working relationships with other professionals/organisations.
- Experience of managing services for young people and their families, and empowering them to make positive and informed choices in their lives.
- Experience of developing new contracts and development opportunities with commissioners and partners.
- Experience of project development
- Experience of training / public speaking to a wide range of audiences
SKILLS & ABILITIES
- Proven ability to lead and coach others in their professional development
- Demonstrated ability to manage and monitor budgets (up to the value of £1m p/a), working within organisational financial procedures.
- Ability to lead, motivate and oversee administrative processes.
- Excellent negotiation skills, and an ability to handle sensitive matters with tact and diplomacy.
- Demonstrated ability to incorporate and demonstrate an equal opportunities perspective in all areas of work
- Ability to achieve results and meet deadlines and to motivate and manage staff to do the same.
- Computer literacy including the use of Email, Word, Excel and PowerPoint.
- Strong organisational skills.
- Ability to build and establish effective working relationships at a range of levels, including with commissioners, funders and external influencers.
- Creative, flexible and able to work well with others in a team.
- Honest and reliable.
- Commitment to the organisation and also to their own personal and professional development.
- Commitment to enabling children/young people and their families to participate and achieve their full potential.
Additional information
Hours of work: Full time, 37 hours per week
Place of Work: Home based with expectation of national travel*
Contract Type: Permanent
Level of screening: Enhanced DBS
*You will be required to work on a on-call basis (days, evenings, weekends, bank holidays) supporting on-call staff with risk assessments ad decision making.
Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing.
The role: World Physiotherapy is seeking a dynamic and experienced development programme manager to lead and manage our portfolio of development projects and initiatives. The ideal candidate will be responsible for overseeing the planning, implementation, and tracking of specific short-term projects or a series of long-term projects, with the aim of advancing global physiotherapy practice.
Key responsibilities:
· Project leadership: Plan, manage and evaluate international development projects (25–40% travel)
· Cross‑functional collaboration: Align programmes with events and membership activities; partner with marketing, finance and HR
· Fundraising and reporting: Draft grant applications; compile narrative and financial reports to funders
· Risk and compliance: Conduct risk assessments; ensure adherence to internal policies and donor regulations
· Communications: Develop project updates; represent World Physiotherapy at global forums
Requirements:
· Degree in public health, international development, social sciences or related field; project management qualification desirable
· 5+ years’ experience managing international development or capacity‑building projects
· Strong grant‑writing, report‑writing and stakeholder‑management skills
· Proven ability to multi‑task, work under pressure and drive cross‑team collaboration
· Familiarity with donor compliance, risk management and low‑resource contexts
· Fluent English; additional language (eg French, Spanish) a plus
What we offer:
- A vibrant, international work environment committed to global health improvement.
- The opportunity to make a significant impact in advancing physiotherapy standards worldwide.
- A competitive salary and the flexibility of a hybrid/remote work arrangement.
How to apply: Interested candidates should submit their CV and a cover letter detailing their suitability for the role to Charity Jobs link . Applications must be received by 09/05/2025.
World Physiotherapy is dedicated to fostering an inclusive environment that reflects our diverse membership. We adhere to best practices in equity, diversity, and inclusion in our recruitment process.
Join us and contribute to a connected global community dedicated to health and wellbeing through physiotherapy!
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Responsible to: Service Director
Responsible for: Service Delivery team managers and administrator in Loughborough
Hours: 37.5 hours per week
Contract: Permanent
Location: Baca office, Loughborough, England with regular travel to locations where Baca’s services are delivered.
Salary:£36,900 - £41,000 per annum for full time hours
About Us:
Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders. We are looking for a passionate and dedicated Service Manager to lead our young people services in Loughborough.
Overall Purpose: As a Service Manager, you will be an active leader in our vision and mission, ensuring our values are practiced in words and deeds. You will provide leadership for the young people services, ensuring they align with Baca’s vision, mission, and values.
Key Responsibilities:
Service Delivery:
- Lead and coordinate young people services in Loughborough.
- Ensure effective partnerships with social services and key external partners.
- Oversee and develop the service delivery team.
- Act as deputy Designated Safeguarding Officer, ensuring all aspects of safeguarding.
- Manage the service delivery team budget and grant-funded projects.
- Ensure high-quality service delivery in line with our Theory of Change.
- Oversee systems involved in service delivery, working closely with the Operations Manager.
- Manage and mitigate risks in service delivery.
- Ensure compliance with internal and external regulatory expectations.
- Participate in on-call duty as part of the team rota.
Service Development:
- Foster a learning culture, learning from young people and stakeholders.
- Develop young people services in collaboration with the Service Director.
General:
- Support the organisation’s activities and maintain data confidentiality.
- Embrace and reflect Baca’s Vision and Values in your work.
- Treat all staff and young people fairly, adhering to Baca’s Equality and Diversity policy.
- Follow safeguarding procedures and adhere to all Baca’s policies and procedures.
- Work flexible hours as needed.
Person Specification:
Character/Attributes:
- Highly organised, able to work under pressure and prioritise tasks.
- Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
- Aligned with Baca’s values and strategic goals.
- Flexible and able to respond to change at short notice.
- Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
- Critical and creative thinker, able to innovate solutions and make challenging decisions.
- Resilient, able to work under pressure and meet deadlines.
Experience:
- Proven experience at Senior Manager level in a comparable organisation.
- Experience in delivering young people services and working constructively as part of a team.
- Experience in analysing service delivery challenges and presenting solutions.
- Experience in developing and leading high-performance teams.
- Experience in managing projects with multiple stakeholders, including user engagement and budgets.
- Experience in the charitable sector (desirable).
Knowledge/Qualifications:
- Relevant qualification from a UK recognised professional body (desirable).
- Strong Microsoft Office skills.
- Knowledge of issues faced by unaccompanied asylum-seeking young people.
- Genuine concern for those the charity serves.
- Knowledge of team motivation and support.
Skills:
- Excellent communication and presentation skills.
- Strong organisational, project, and time management skills.
- Strong leadership skills, able to motivate and make difficult decisions.
- Ability to translate vision into financial plans.
- Ability to manage multiple tasks and prioritise workload.
- Initiative and problem-solving skills.
- Ability to make decisions with incomplete information.
Other:
- Ability to drive/travel to all service locations.
- Enhanced DBS check required.
How to Apply:
If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.
Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support




The client requests no contact from agencies or media sales.
ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.
We are looking for a Conference and Major Events Manager to lead on the delivery of our successful annual conference and other major events.
The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.
This role will work closely with our Head of Membership Engagement, the chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).
For full details about this role, our work and the skills required please refer to our role profile.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Operations Manager
Reporting To: Director of Operations
Salary: £36,750.00 per annum
Location: London/Head Office Tooting Works
Contract: Permanent/full-time
Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)
About Us:
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business.
Role Summary:
The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Role Responsibilities:
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
- Ensure the lettings process is well-managed and aligned with policies.
- Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
- Contribute to strategic operational planning and continuous improvement initiatives.
- Identify and resolve operational challenges in collaboration with senior management.
- Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.
Building Maintenance
- Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
- Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
- Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
- Conduct regular building inspections and implement corrective actions as needed.
- Drive sustainability initiatives, including energy efficiency and waste reduction.
- · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
Health & Safety
- Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
- Develop and monitor health & safety procedures tailored to the site.
- Organise relevant training for staff and enforce contractor compliance.
- Maintain accurate H&S records, incident reports, and lead periodic audits.
- Support development and execution of emergency response and business continuity plans.
- Fire safety responsibility ( Fire Safety designated person))
Lettings and Lease Management
- Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
- Check we are maintaining up-to-date tenancy records,
- Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
- Carry out twice-yearly audits of lease documentation.
- Maintain relationships with tenants to support retention and satisfaction.
- Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
- At least 2 years’ experience in operations work.
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software,or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Rewards
- 25 days of annual leave plus bank holidays
- Personal annual training budget following probation.
- Employee assistance programme, including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance following probation.
- General eye test.
- Well-being day (one day per year).
- Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check.
- Receipt of two satisfactory references.
- Proof of eligibility to work in the UK.
- Level 3 safeguarding (can be trained on the job).
Please email your CV with a cover letter stating why you are interested in this role.
Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.
The client requests no contact from agencies or media sales.