Sale administrator jobs in birmingham

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

• Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
• Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
• Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
• Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
• Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
• Support Business Development strategies to meet agreed objectives and budgets.
• Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
• Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
• Any other centre-facing tasks that need completing at various times of the year.
• To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

• Experience in a customer facing role with an emphasis on customer services
• Experience of working on own initiative and being a self-starter
• An understanding of the principles and importance of data capture to support decision making
• Strong interpersonal and communication skills, as well as confidence to express your ideas
• Creative thinking and solutions focused when addressing challenges
• Ability to present information concisely using Microsoft Office programmes
• Experience of using databases and managing data
• Ability to prioritise own workload
• Able to multi-task, work calmly under pressure and meet deadlines
• A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

• Experience of working in a remote or home working environment
• Analytical thinking and evaluation skills
• Experience of using or creating Power BI reports
• Knowledge of Leadership Skills Foundation qualifications and awards

Role: Financial Administrator – Sales Ledger
Salary: £20,160 per annum (£25,200 FTE)
Hours: Part time 0.8 FTE. Alternative working patterns will be considered.
Location: Hybrid working arrangement, home working & Tamworth (2 days per week, pro-rata for part-time)
Contract Type: Permanent

Are you an organised and detail-oriented administration professional with a passion for numbers and a keen interest in finance? Do you thrive in a supportive, collaborative environment and want your work to make a real difference in the charity sector? If so, we’d love to hear from you!

nasen is looking for a proactive and enthusiastic Financial Administrator – Sales Ledger to join our friendly Finance team. In this pivotal role, you’ll take ownership of the full end-to-end sales ledger process from raising accurate invoices and managing cash collection, to completing period-end reconciliations and reporting.

Your work will be instrumental in ensuring our sales ledger processes run smoothly and consistently across the organisation.

This is a part-time role (28 hours per week), the successful candidate will work within our hybrid working policy, with a blend of home working and office time in Tamworth.

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people.

About the role

nasen is looking to recruit an individual experienced in administration to have responsibility for all aspects of sales ledger administration. You will provide support to the wider nasen team and to customers to make sure the sales ledger runs smoothly.

Key responsibilities include but are not limited to, the following:

• Sales ledger administration and raising sales invoices
• Debt collection
• Daily transfer of CRM extract to SAGE
• Processing bank transactions
• Administration and re-billing of expense claims to relevant customer
• Assist with preparation for and administration of year-end external audit and other key requirements
• Authorised SagePay administrator

Employee Benefits

• 30 days annual leave per year, pro-rata for part-time
• Christmas Closure - additional to annual leave allowance
• Hybrid working (policy available on request)
• 8% employer contribution pension.
• Flexible start and finish time, Friday early closure
• Employee Assistance Scheme
• Life Insurance Policy x3 of your salary
• Cycle to Work Scheme available

Equality, Diversity and Inclusion

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

Application process and interview timetable

Applications are open until 7th December.
We will be reviewing applications as they come in.  
We reserve the right to close recruitment earlier than this date if we receive sufficient quality applicants.  
Interviews are expected to take place the week beginning 15th December.

*Please note that applicants must have the legal right to work in the UK*

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Finance Officer will work within the Finance Department to provide essential day today financial processing, support and advice. The post-holder will be a key member of the team in keeping accurate and up to date records of the organisations financial activities on both the accounting system & associated files.

You’ll be based at the Wildlife Trust’s Head Office at Centre of the Earth, 42 Norman Street, Birmingham, B18 7EP, with some work at our EcoPark site in Small Heath and occasional travel across the region and nationally. 

Key Responsibilities

• Creation and maintenance of processes and systems to ensure the smooth running of the finance function including adding new suppliers and customers to the system
• To be responsible for keeping up to date and accurate records of financial transactions on Excel and the accounting system
• To raise and issue sales invoices, follow up outstanding invoices and resolve any issues.
• To liaise with suppliers and creditors to maintain relationships as part of cash flow management.
• To check and reconcile purchase invoices ready for payment, to investigate and resolve any issues.
• To be responsible for the petty cash system in line with the organisations Financial Procedures.
• To manage the purchase order process ensuring compliance in line with policy.
• To complete regular bank, Petty cash and credit card reconciliations.
• To oversee the credit card processing, ensuring security at all times.
• To ensure all contracts/agreements are central filed and updated on the database.
• To report to statutory bodies such as Entrust
• To support the Director of Finance with the production of finance reports to senior managers on a monthly basis relating to income & expenditure
• To support with the processing of direct debits for membership donations
• To support with ad hoc tasks as the trust requires
• To support the preparation for the annual audit, e.g. stock take reconciliation, fixed asset records, Charity Commission and Companies House checks.
• To run the payroll reports and send to the Director of Finance for review and approval
• Undertake other duties as requested by line manager that contribute to Trust strategies.

About You

• Highly organised with excellent attention to detail 
• Able to manage multiple priorities in a busy environment 
• Confident using Microsoft Office, especially Excel and Outlook 
• Strong communication skills and able to work independently 
• Experience in the charity sector is desirable 

What We Offer

• A chance to make a real impact in local communities and the natural environment 
• A supportive and inclusive team culture 
• Flexible working arrangements 
• Opportunities for professional development 

How to Apply

We are interviewing suitable candidates on a rolling basis, so please submit your application as soon as possible. For more information or to apply, visit our website or contact us directly.  

Equal Opportunities

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic. 

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

We are looking for an ambitious, passionate and confident individual to join our charity.  An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters

To thrive in this role, you’ll need to be an ambitious individual, with the skills to work in a 
fast-paced environment. You’ll be required to:
• Manage accounts and registrations, successfully motivating and inspiring supporters 
to increase the charity’s total number of annual eventers. Responding to all inbound 
enquiries in a prompt and efficient manner.
• Work closely with the Challenge Events Manager to deliver flagship events such as the 
Great Run Series, overseeing up to three third-party events per year. 
• Monitor digital fundraising challenge participant groups, managing admin processes 
through GivePanel and JustGiving and coordinating with fulfilment partners to ensure 
supporters receive their fundraising packs on time.
• Support the wider public fundraising team with administration tasks such as dispatching 
fundraising materials, processing personal data, maintaining donor records on Salesforce 
and working with the Supporter Services Team to create, monitor, improve and 
automate excellent supporter care journeys.
• Plan and deliver risk assessments, logistics, income and expenditure, account 
reconciliation and evaluations to shape future recommendations and continuously 
improve effectiveness. 
• Attend supporter or charity-organised fundraising events, always acting as a proud and 
inspiring ambassador for the charity. 
• Build and maintain relationships with key supporters, utilising the Fundraising Hub to 
communicate information about the impact of the charity and the changing fundraising 
needs.
• Maximise all opportunities with supporters and potential fundraisers, using persuasive 
and motivational skills to drive support for the charity on a long-term basis.
• Lead on the creation of event content for the charity website and social media platforms 
with support from the wider events team and Marketing and Communications Team.
• Input into existing and future plans for data capture, making updates and additions 
to policies and procedures, being responsible for developing and meeting a range of 
performance KPIs.
• Support with key strategic projects to ensure the charity’s sustainable income growth 
and impact within the hospital

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Information Pack and then send through your CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.

The closing date for return of applications is midnight  1 December Interviews will be held in Birmingham on 11 December . Please note, we will close applications early if we receive sufficient applications. 

Are you a brilliant event coordinator? Do you have experience developing training events? Can you spot opportunities to inspire, educate and engage audiences?  

The SLA supports approximately 2000 members with advice, training and advocacy across the UK. The Events Manager will form an essential part of the SLA team working to run a high quality, inspiring and engaging events and training to help us deliver on our mission to support members, so that more children and young people reach their full potential through the school library. You will lead on the organisation of our annual conference; develop and maintain a calendar of events and training for members and non-member audiences; and support the team with all event related administration and logistics.  Events at the SLA include member meet ups (in person and online), events in our branch network across 23 regions, professional development and training, and our SLA Awards ceremonies.

Your work will be at the forefront of our member offer, helping to build links with membership, support members, build relationships with key stakeholders and sponsors, delivering high-quality training and impactful events offer across the year. An agile and flexible thinker, you will be creative, with a flair for spotting opportunities for professional development, and have a keen eye for detail with an ability to manage multiple projects and deadlines. Using your project management experience, you will work with the CEO, SLA team colleagues and subject matter experts and facilitators to develop and deliver a high quality and competitive calendar of events and training. 

This is a full time role (37 hours per week) working throughout the year. Find out more about the role including full job description and how to apply by downloading the job specification pack. 

Application deadline: 19th December 

Interviews: First round interview (online): 13th/14th January

Second round interview in person TBC: 20th/22nd January 

Applications without a covering letter will not be considered. No agencies please.   

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.