Senior programme development manager jobs
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Contract: 12 Month Fixed Term
Salary: £46,700 - £55,800
Closing Date: Tuesday 23 June
Interviews: W/C 6 July
Centrepoint, the UK's leading youth homelessness charity, is looking for a Senior Change Communications Specialist to join our Communications and Campaigns team in London.
About Us
Centrepoint supports over 16,000 young people each year by providing accommodation, health support, life skills and opportunities to access education, training and employment. Our ambition is to end youth homelessness by 2037.
The Communications and Campaigns team helps colleagues, supporters and stakeholders stay informed, engaged and connected to Centrepoint's strategic priorities.
As Centrepoint embarks on a significant period of organisational change and transformation, we're seeking an experienced communications professional to help colleagues understand, engage with and adopt change across the organisation.
The Role
Working closely with senior leaders and programme teams, you'll lead the communications approach across key transformation programmes, creating clear, engaging and effective communications that build understanding, confidence and engagement.
You'll combine strategic thinking with hands-on delivery, helping colleagues navigate change while ensuring communication activities support successful programme outcomes.
Centrepoint operates a hybrid working model, requiring colleagues to work from the office for at least 50% of their working time.
About You
You'll have:
- Significant experience delivering change communications within complex organisations
- Experience supporting transformation, organisational change or culture change programmes
- Excellent written and verbal communication skills
- Strong stakeholder management and influencing skills, including advising senior leaders
- The ability to translate complex information into clear, engaging communications
- Experience developing communication strategies, plans and engagement activities
- Knowledge of internal communication platforms such as SharePoint and Viva Engage
- Understanding of change management methodologies such as ADKAR or Kotter
- A proactive, collaborative and highly organised approach
Desirable:
- Experience within the charity, non-profit or social impact sector
- Experience using data and insight to evaluate communications effectiveness
- Experience supporting communications during risk or crisis situations
What You'll Be Doing
- Leading communications across Centrepoint's change and transformation programmes
- Developing communication strategies, plans and key messaging frameworks
- Advising senior leaders and programme sponsors on communication and engagement approaches
- Creating high-quality content including leadership messaging, presentations, FAQs, briefings and intranet content
- Designing two-way communication activities that encourage feedback and engagement
- Ensuring communications align with change management principles and support successful adoption
- Managing communication risks and implementing mitigation plans
- Overseeing internal channels including intranet, newsletters and briefings
- Using feedback and engagement data to continuously improve communication effectiveness
Why Join Centrepoint?
We offer a competitive salary and excellent benefits, including:
- 25 days annual leave, rising to 27 days
- Healthcare cash plan
- Private medical insurance
- Income protection
- 5% employer pension contribution
- Cycle to Work scheme
- Interest-free travel loan
- Learning and development opportunities
Equality, Diversity and Inclusion
Centrepoint is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and communities and recruit solely on the basis of skills, experience and suitability for the role.
Applications
We recognise candidates may use AI tools to support applications. This is absolutely fine, however all examples and information provided must be accurate, truthful and reflect your own experience.
Don't miss this opportunity to join Centrepoint as a Senior Change Communications Specialist. Apply now.
The client requests no contact from agencies or media sales.
Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Philanthropy is a core pillar of Acorns income strategy, delivering transformational income through Major Donors, high-level Family Trusts and Foundations, alongside their Celebrity Ambassador Programme.
Reporting to the Head of Philanthropy, the role will be responsible for securing gifts from high-net-worth-individuals and family foundations. Contributing to a team income target of £1.5m, you will drive the stewardship of existing relationships and cultivation of new prospects, building a robust pipeline of future supporters.
This is an exciting opportunity to join a charity with a clear fundraising strategy, ambitious future appeals and a compelling case for support. Working closely with senior leaders, trustees and ambassadors, the successful candidate will help inspire transformational investment in Acorns’ work while representing the organisation with professionalism, warmth and credibility.
Working arrangements: Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall)
As Philanthropy Manager, you will:
- Report to the Head of Philanthropy and manage a portfolio of existing (4- to 6-figure) and prospective major donors and family foundations, taking time to understand their motivations, interests and capacity to give
- Support a team major giving income target of c.£1.5m through securing five- and six-figure donations and multi-year commitments
- Shape and drive new business activity to secure new high-value prospects and strengthen the philanthropy pipeline
- Leverage networks across trustees, senior leadership and ambassadors
- Develop compelling, high-quality proposals, cases for support and tailored communications that clearly articulate Acorns’ impact and funding priorities
- Deliver an exceptional donor experience and stewardship journey, ensuring supporters feel valued, informed and inspired
- Feed into pipelines, budgets and forecasts, providing regular reporting on activity, performance against targets and KPIs
- Work collaboratively across Fundraising and the wider organisation to maximise philanthropic opportunities and supporter engagement
Essential skills and experience:
- Major donor fundraising experience is necessary to be considered for this role, with a track record of managing the full donor journey from research and identification through cultivation, solicitation and long-term stewardship
- Track record of personally securing 5-figure gifts, including some from self-generated prospects and new donor relationships
- Excellent relationship-building and influencing skills, with the ability to establish credibility and rapport with HNWIs and senior internal and external stakeholders
- Experience of developing and managing donor pipelines and maintaining accurate prospect plans
- Experience of writing compelling funding proposals and impact reports
- Ability to travel independently across the Acorns region
- A proactive, self-motivated and organised approach, with the confidence to represent Acorns externally and engage effectively with senior stakeholders
Desirable, but not essential:
- Experience of securing six-figure gifts from major donors and/or family foundations through relationship-led fundraising rather than application-led approaches
- Strong track record of identifying, cultivating and converting prospective donors, with experience building and developing major donor pipelines
- Experience of working with, managing or developing celebrity ambassador relationships and engagement programmes
Employee benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme
- 5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Discounted gym membership
Application by CV only in the first instance. For suitable applicants, full support with formal application will be provided by Joe Blythe at QuarterFive.
We encourage applicants use the cover letter section on CharityJob to briefly outline:
1) Your major donor fundraising experience (full cycle)
2) Track record of personally securing 5-figure gifts from HNWIs and/or family foundations (relationship driven). Please clarify if these include from self-generated prospects and new donor relationships.
If 1) and 2) are not already made clear on your CV.
We’re looking for an ambitious and commercially minded Senior Commercial Manager to lead income-generating events, partnerships and activations across some of London’s most exciting South Bank locations, including Oxo Tower Wharf, Gabriels Wharf, part of the south bank walkway and our corporate conference centre. This is a fantastic opportunity to shape a vibrant commercial offer, grow sustainable income, and lead a high-performing team delivering exceptional experiences for businesses, brands and visitors alike. This is a 12-month maternity cover role.
As our Senior Commercial Manager you will:
- Lead commercial events, partnerships and brand activations in a world-class riverside setting
- Drive sustainable income growth while balancing commercial success with community impact
- Manage and develop a talented events team in a fast-paced, customer-focused environment
To be successful you will need to demonstrate the following:
- Experience in sales, negotiation and building commercial relationships
- Minimum 2-3 years’ experience of managing teams and embedding a performance culture
- Customer facing commercial experience ideally in the hospitality/service/event management sector
- Breadth of commercial knowledge events, conferencing, advertising, commercial brand activations
About Coin Street Community Builders
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.
We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Contract
12-month fixed term contract, 35 hours per week (Monday-Friday)
Salary
£53,000 per annum
Extras
- Equivalent of 27 days annual leave (excluding Bank holidays), pro rata for part-time staff.
- 8% contributory pension scheme (5% employer contribution and 3% employee contribution).
- Health and wellbeing support, including online mental health therapy sessions.
- Free gym membership at Colombo, annual flu jabs.
- Commitment to training and development.
To Apply
To apply for the role, please click the following link to be redirected to our Recruitment Portal.
Closing Date
Please submit your application by midnight on Sunday, 21 June 2026
Successful candidates will be required to undertake a Standard DBS check.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.



The client requests no contact from agencies or media sales.
Clinical Research Manager
The Clinical Research Manager will play a key role in advancing ARUK’s drug prioritisation activities as part of the Clinical Accelerator Programme. Working closely with the Senior Clinical Research Manager, this role will drive the identification, evaluation, and progression of high-potential drug candidates toward clinical trials, delivering tangible impact for people affected by dementia.
This role is vital in advancing Alzheimer’s Research UK’s research objectives and organisational strategy and will be key to delivering impact for people affected by dementia. The Clinical Research Manager will manage the planning and delivery of ARUK’s drug prioritisation activities working collaboratively with external stakeholders and various departments across the organisation, including the wider Research, Fundraising and Policy, Communications and Involvement Teams to develop the programme and ensure successful delivery and measurable impact.
This role sits within the Clinical Research team in the Research Directorate, an ambitious, proactive and growing team that is driving forward initiatives to bring more clinical trials to the UK for people living with or likely to develop dementia. With the first generation of disease modifying treatments recently approved, this is an exceptional opportunity for an individual with strong research experience who understands the clinical research environment in the UK, to contribute to groundbreaking work in dementia research, aligning with and advancing on the Government's new investment initiatives in the Dame Barbara Windsor Dementia Goals.
Key Responsibilities:
1. ARUK Drug Prioritisation Programme Delivery and Development
· Lead on the identification of therapies with the potential to be prioritised for clinical trials in Alzheimer’s and other types of dementia through literature search and communication with the clinical research community and key external partners, with support from the Senior Clinical Research Manager.
· Lead the development and drafting of high-quality scientific dossiers that directly inform prioritisation decisions and progression of drug candidates.
· Lead the translation of recommendations from external advisory panels into actionable next steps.
· Work with the Senior Clinical Research Manager and the Senior Clinical Programmes Operations Officer to plan drug prioritisation activities, including meeting logistics, panel engagement, feedback and to track and evaluate progress.
· Identify, evaluate, and drive forward high-impact opportunities for drug prioritisation and clinical development in consultation with Partnerships, Evidence and Funding teams.
· Design and embed scalable processes to proactively monitor the global drug development landscape, utilising databases, conference intelligence, and literature to curate a dynamic intelligence log that tracks therapeutic candidates, development progress, and emerging opportunities across industry and academia.
2. Driving the advancement of the Clinical Accelerator Programme and delivery of key components of its strategy
· Drive planning and implementation of new activities as relevant to continually develop and advance the clinical research strategy
· Collaborate in mapping the clinical research ecosystem, identifying gaps in research and recommending actions to address them.
· Keep abreast of developments and trends in dementia clinical research to influence ARUK's strategies and decisions.
· Support and continuously strengthen internal reporting mechanisms, ensuring timely, high-quality updates to Senior Leadership and relevant boards that enable effective governance, informed decision-making, and strong organisational coordination
· Work closely with the Research Involvement Manager to integrate best practices in involvement and co-production to ensure our research is relevant for and supported by people affected by dementia
· Ensure effective information-sharing across internal stakeholders, including Research, Fundraising, Finance, Policy, Communications and Involvement teams, to maximise the visibility, uptake and strategic use of Clinical Accelerator Programme outputs.
· Aid in the planning, production, and communication of clinical research-related content with the ARUK Communications and Fundraising teams.
3. Strengthening Relationships with External Stakeholders
· Foster and nurture relationships with clinical leaders and research funders in the UK to build the profile of ARUK’s clinical research and help us to accelerate research towards a cure.
· Work closely with our Research Partnerships manager to maintain and build partnerships that further our clinical research objectives.
· Support the Senior Clinical Research Manager and Head of Clinical Research in enhancing ARUK’s external profile through active participation in meetings and collaborations with key stakeholders.
Knowledge, skills and experience needed:
· PhD in a relevant biomedical field or equivalent experience in clinical or scientific research
· Strong ability to critically interpret and evaluate pre-clinical and clinical data
· Familiarity with the drug development process of taking a therapy from pre-clinical studies to regulatory approval.
· Excellent stakeholder management skills.
· Demonstrable commitment to collaborative and inclusive working.
· Proven experience in project management with the ability to adhere to deadlines and prioritise tasks.
· Understanding of research programme management.
· Experience or understanding of preparing scientific dossiers or evidence summaries to inform research prioritisation, funding, or strategic decision-making.
· Understanding of dementia research and funding landscapes.
· Experience working with biotech and pharmaceutical companies
· Exceptional scientific communication skills (written and verbal).
· Detail oriented
· Good IT skills.
· Commitment to ARUK’s vision, mission and values.
· Values the involvement of people with lived experience in research.
· Highly self-motivated with the ability to work across different teams and departments.
· Solution-focussed with the ability to problem solve creatively.
· Able to work independently.
· Collaborative approach with ability to build strong relationships with a range of stakeholders.
· Good communicator with the ability to tailor communications to a range of audiences.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £46,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 28th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced Senior Communications Officer to come and join our team in Stoke-On-Trent.
Location – This role is hybrid, based in Stoke-On-Trent with at least one day on site in the programme location.
There may also be occasional travel to other programme sites (currently Redcar, Cleveland, Middlesbrough and Scotland) or travel to our London office.
Salary – Up to £35,000 DOE
Employment Type – Permanent
Team – Communications team
About you
We are looking for someone who can demonstrate the following:
- Significant experience in a communications role, including experience with copywriting and content creation.
- Experience producing high quality, clear, compelling and audience appropriate content for a range of platforms.
- The ability to clearly demonstrate our impact and inspire collaboration among our partners by sharing compelling and meaningful stories.
- Demonstrable knowledge and understanding of the local community, including its strengths, needs, and challenges.
- Strong knowledge and skills in Adobe Creative Suite such as Illustrator, InDesign, Photoshop or Canva.
About the role
The responsibilities of this role include:
- Actively identify opportunities where communications can strengthen programme delivery, support parent outreach and increase engagement with families and communities.
- Develop the local stakeholder engagement approach in line with agreed objectives, proactively identifying opportunities to strengthen relationships and using data and team insight to increase engagement.
- Support effective communications with stakeholders across sectors including community, health, education and local organisations.
- Develop and produce compelling, audience focused content for a range of channels, including newsletters, case studies and promotional materials.
- Work closely with the Head of Communications, Programme Leads and colleagues across the organisation to align communications priorities with programme and organisational objectives.
About us
Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five.
Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities.
About our benefits
- Pension contributions – We will contribute 3% and you can contribute 5% towards your pension through NEST.
- 25 annual leave days per year plus bank holidays.
- £100 contribution towards your professional body membership
Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK.
To apply for this role, please submit your cover letter and CV via the Thrive at Five website. Closing date for applications is midnight on Sunday 28 June 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About This Vacancy
Barnabas Aid is recruiting an exceptional leader to serve as Regional Director for Asia. This is a senior leadership role within the International Programmes Team, sitting on both the Programmes Leadership Team and the Strategic Leadership Team, and offering an outstanding opportunity to shape how BAI serves persecuted and suffering Christians across one of the world’s most complex and spiritually significant regions.
The Asia region spans South Asia, Central Asia, and Southeast Asia — some of the most sensitive and complex contexts in which Barnabas Aid works. Many of the communities we serve face active persecution, operate in restricted environments, and depend on the careful, sensitive stewardship of their relationships with BAI and our partners.
This is an extraordinary opportunity for a strategically minded, relationally gifted Christian leader to shape how BAI serves the persecuted Church across one of the world's most complex and spiritually significant regions.
The Role
The Regional Programme Director — Asia will provide strategic leadership for the development and delivery of Barnabas Aid's grant making and project management across the Asia Region. You will lead and develop a team of Programme Managers, build and sustain a strong partner network, and oversee a portfolio of high-quality, biblically grounded projects that deliver measurable impact for persecuted and suffering Christians.
As a member of both the Programmes Leadership Team and the Strategic Leadership Team, you will contribute to BAI's global Programmes strategy and to organisational strategy, culture, and effective cross-departmental working.
Key Responsibilities
Regional strategy and portfolio leadership
- In collaboration with the International Chief Programmes Officer, lead the development, review, and implementation of the global Programmes strategy within the assigned Region, translating strategic priorities into a clear regional plan and pipeline.
- Maintain a balanced regional portfolio aligned with organisational priorities, donor intent, and restricted fund requirements.
- Identify emerging needs, risks, and opportunities in the Region and recommend strategic responses, including new initiatives and partnerships.
- Ensure that the Region is balancing its portfolio of Programmes according to the Country Classification framework.
Grant making and programme cycle management
- Oversee the end-to-end grant making process for Programmes in the region, ensuring proposals are assessed, costed, and approved in line with delegated authority, Gate processes, and Programmes Subcommittee requirements.
- Take lead responsibility for one sub-region and/or a portfolio of countries, leading on partner engagement and the whole project management cycle.
- Ensure robust needs assessments, project design, logical frameworks (where applicable), budgets, partner due diligence, risk assessments, and monitoring plans are in place before grants are committed.
- Oversee project implementation across the regional portfolio, including milestone tracking, reporting, learning, and close-out, ensuring records are maintained accurately and on time.
- Proactively identify project delivery issues and work with team members and partners to resolve them promptly.
- Maintain proficiency in the use of all systems and processes used to manage the workflow of the team.
- Work closely with the Programme Quality Team to ensure best practice standards, continuous improvement, and consistent application of policies, processes, and templates.
Leadership and people management
- Support the staff in the regional team by providing clear leadership, coaching, and line management, including goal setting, supervision, performance management, and development.
- Ensure capacity planning across the Region so that project management workloads are realistic and risks are appropriately managed.
- Lead recruitment, onboarding, and succession planning for the regional team, contributing to wider Programmes Team workforce planning as required.
- Deputise for the international Chief Programmes Officer when requested to do so during their absence
- Ensure Regional team members plan overseas trips appropriately and adequately, always factoring in security and safeguarding risks.
Partner engagement and external representation
- Ensure the regional team builds and sustains a strong partner network, with relationships that are effective, mutually accountable, and aligned with Barnabas Aid's mission and values.
- Develop and implement a plan for regular partner engagement and capacity building (including visits where appropriate and safe) to strengthen project delivery, monitoring, and safeguarding.
- Represent Barnabas Aid professionally with partners and other stakeholders, managing sensitive information and security considerations appropriately.
- Engage proactively with peer organisations and networks to bring insight on sector best practice into BAI's work.
Cross-organisational collaboration and governance
- Work closely with Outreach and Support departments to provide timely, high-quality project information and updates that enable supporter communications, fundraising, and reporting.
- Contribute to organisational planning and decision-making through active membership of the Programmes Leadership Team and the Strategic Leadership Team (as applicable).
- Prepare quality papers, dashboards, and narrative updates for internal decision-making meetings and governance forums as required.
Compliance, risk, and safeguarding
- Ensure compliance with Barnabas Aid policies and external requirements relevant to grant making and project delivery, including data protection and information security.
- Maintain effective regional risk management, including project, partner, fraud, security, and reputational risks, escalating issues promptly and recommending mitigations.
- Champion safeguarding and ensure safeguarding considerations are integrated into partner due diligence, project design, implementation, and reporting.
Other duties
- Carry out any other reasonable duties as the organisation requires.
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Background
Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America
The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.
2. Purpose of the Role
The Senior Programmes Officer (Maternity Cover) is responsible for supporting the effective coordination, delivery, and development of a multi-country humanitarian programme portfolio. The role ensures continuity of programme implementation during the maternity cover period by maintaining strong partner relationships, overseeing programme progress, and supporting high-quality proposal development and reporting.
The post holder will act as a key focal point for communication with implementing partners and internal teams, ensuring that programme activities remain on track, compliant, and responsive to evolving needs. The role also contributes to organisational growth through proposal development, donor engagement, and strengthening partnerships.
3.Terms of Reference
- Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
- Reporting to: Programmes Manager
- Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
- Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
- Full time/Part time: Full Time
- Travel: International travel may be required depending on programme and organisational needs.
4. Scope of Work and Key Responsibilities
Programme Coordination and Partner Management
- Maintain regular communication with implementing partners across multiple countries
- Coordinate programme activities to ensure timely and effective delivery
- Support negotiation and alignment with field teams and partners on implementation priorities
- Build and maintain strong working relationships with partners and stakeholders
Proposal Development, Business Development and Donor Engagement
- Lead the development of project proposals, concept notes, and budgets
- Contribute to business development efforts, including drafting marketing materials and supporting donor engagement
- Develop marketing and programme-related materials to support fundraising and visibility
- Build and maintain relationships with donors and external stakeholders
Programme Monitoring, Reporting and Compliance
- Review narrative and financial reports from partners for quality and accuracy
- Track programme deliverables, milestones, and deadlines across projects
- Maintain programme trackers, dashboards, and internal monitoring tools
- Liaise with Monitoring and Evaluation (M&E) teams to support programme tracking and learning
- Ensure documentation and data are organised, accurate, and up to date
Financial Coordination
- Coordinate closely with the finance team on budgets, forecasts, and expenditure tracking
- Review partner budgets and support financial planning processes
- Ensure alignment between programme delivery and financial requirements
Design, Communications and Knowledge Products
- Develop visual and written materials including presentations, one-pagers, capability statements, and reports
- Support media and communications outputs using design tools such as Canva and Adobe Creative Suite
- Contribute to internal and external communications materials to enhance programme visibility
- Support media-related activities, including content development and basic media training where required
Capacity Building and Team Support
- Provide training and guidance to implementing partners on project requirements and standard operating procedures (SOPs)
- Develop and refine internal documents such as SOPs and guidance materials
- Support onboarding, training, and supervision of interns
- Provide support to colleagues across programme activities as required
Systems, Learning and Operational Support
- Maintain and update programme databases and information systems
- Support feedback collection processes, including surveys and learning inputs
- Contribute to problem-solving and continuous improvement across programmes
- Participate in calls across multiple time zones and undertake occasional travel as required
Procurement and supply chain support
- Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
- Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
- Coordinate with the Operations and Logistics Officer in the field on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation.
Operational risk management
- Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
- Provide timely updates to the Programmes Manager on issues requiring escalation or re-prioritisation.
5. Qualifications and Experience
- Degree or equivalent experience in international development, humanitarian studies, or a related field
- Minimum of 3 years of relevant experience in programme coordination, project management, or humanitarian/development settings
- Proven experience in proposal development, including budget preparation
- Strong experience working with implementing partners and managing multi-country programmes
- Experience reviewing narrative and financial reports and ensuring donor compliance
- Familiarity with working alongside finance and monitoring and evaluation (M&E) teams
6. Core Competencies
- Strong organisational and coordination skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills, with fluency in English required; Arabic is desirable
- Strong analytical and problem-solving abilities
- Experience developing presentations, reports, and programme materials
- Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with tools such as Canva or Adobe
- Ability to work independently, take initiative and coordinate across multiple time zones in a fast-paced environment
7. Compliance, Safeguarding and Ethics
The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.
The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.
The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.
Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
The client requests no contact from agencies or media sales.
Living Wage Places
The Living Wage Places scheme is pioneering a collaborative, place-based approach to tackling in-work poverty. Local action groups made up of public and private sector Living Wage Employers, work together with charities, unions and civil society on a three-year action plan to tackle local in-work poverty and grow the number of employers committed to the Living Wage, Living Hours and Living Pensions.
Since the scheme launched in 2019, we have recognised 20 cities, boroughs and city-regions for Making Living Wage Places.
Living Wage Places taps into the power of place, recognising and developing local champions within our network and supporting them to engage and influence their community’s employers. It feeds into broader local economic plans such as community wealth building and local anchor institution work.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Main Responsibilities
The Programme Manager for Living Wage Places plays a central role in delivering and growing a pioneering, place-based approach to tackling in-work poverty. The role is responsible for managing and developing the Living Wage Places programme, supporting local action groups to deliver ambitious action plans, and embedding wider standards including Living Hours and Living Pensions. They will be the first point of contact for regional leads seeking guidance in their work/regions. Working across a broad range of internal teams and external stakeholders, the Programme Manager will build strategic partnerships, strengthen regional networks, and ensure effective monitoring, evaluation and learning across the programme. The role combines strong
project management with relationship building, strategic thinking and a commitment to increasing the scale and impact of the Living Wage movement.
Working as the Programme Manager, reporting to the Senior Programme Manager for Living Wage Places, ,
your main responsibilities will include:
Contribute to CUK and Project strategic objectives
· Support and grow the Living Wage Places project and ensure it is embedded in CUK’s overall strategy
· Collate and share good practice across teams to ensure strong collaboration and that civil society remains at the heart of Living Wage Places
· Support strategy development around local and general elections, identifying opportunities to grow the scheme and influence stakeholders
Build and manage projects and achieve work targets effectively
· Monitor, evaluate and draw out learning from across the Living Wage Places project
· Lead the development of systems for monitoring and evaluating impact and progress
· Support action groups to design and deliver Action Plans including Living Hours and Living Pensions
· Facilitate roundtables, meetings, and milestone activities
· Identify opportunities to expand Living Wage Buildings and Zones
· Deliver project milestones and reporting
· Deliver additional projects aligned to team business plan
Learning & Expertise
· Develop expertise in local economic policy including community wealth building and devolution
· Support internal teams to understand Living Wage Places principles · Build knowledge of priority sectors and apply to strategy
· Lead internal learning sessions
· Provide guidance on Living Hours and Living Pensions
· Continue personal professional development
Develop and manage external relationships
· Build and manage relationships with regional stakeholders
· Support development of new partnerships
· Represent the organisation at meetings and events
· Co-deliver the Living Wage Places network
· Develop relationships that support long-term impact
Communications
· Support development and delivery of communications strategy
· Gather and share case studies
· Maintain communications channels
· Support local action groups with communications
Develop and manage internal relationships
· Build capacity of organisers and programme staff
· Lead delivery of learning strategy
· Support collaboration across teams
Generate income and manage resources
· Support development of funding proposals
· Collate evidence for funder reporting
· Contribute to budget development
· Support sustainable growth of programme
Personal Specification
(D) Desirable, (E) Essential
Key skills and knowledge
· Excellent project management skills with the ability to manage a wide range of competing demands (E)
· Outstanding communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E)
· Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)
· Ability to take in and interpret information and present in a succinct manner (E)
· Understanding of the policy and campaign landscape around inclusive local economic strategies and devolution deals (E)
· Ability to support monitoring and evaluation reports for external funders and internal impact monitoring (E)
· Strong IT skills to include MS Office and CRM software (E)
· Understanding of database and systems management (D)
Personal qualities & values
· A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
· Able to work within a team, responding to needs and achieving results collaboratively (E)
· Commitment to equality, diversity and inclusion and the mission of the Living Wage Foundation. (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider
applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
The client requests no contact from agencies or media sales.
We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.
The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.
Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.
These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.
As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.
To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.
You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.
For more information please find the Job Description on our website.
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Background
Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America
The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.
2. Purpose of the Role
The Senior Finance Officer leads financial control, budgeting, expenditure monitoring, and financial reporting for Osman Consulting's project support role. The post ensures that financial information is accurate, timely, well documented, and compliant with contractual and internal requirements.
3.Terms of Reference
- Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
- Reporting to: Finance Manager
- Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
- Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
- Full time/Part time: Full Time
4. Scope of Work and Key Responsibilities
Budget management and control
- Maintain project budgets, budget lines, forecasts, and expenditure tracking tools for management use.
- Monitor expenditure against approved allocations and identify variances, burn-rate concerns, or unsupported cost movements requiring management action.
- Support financial planning and provide management with clear financial visibility for decision-making.
Financial Documentation and reporting
- Review financial records, supporting documents, reconciliations, and payment-related files to ensure accuracy and completeness.
- Prepare periodic financial reports, summaries, and management updates in the required format and within agreed deadlines.
- Coordinate with the Sudan Finance Officer to obtain complete and accurate field finance information and supporting documentation.
Internal Control and Compliance
- Ensure that payment controls, authorisation workflows, segregation of duties, document retention, and audit trail requirements are followed.
- Support audit preparation and respond to internal or external financial review queries as assigned.
- Flag any suspected non-compliance, fraud risk, or weak supporting documentation immediately through the appropriate escalation channel.
5. Qualifications and Experience
- Bachelor’s degree or Diploma in Accounting, Finance, Business Administration, or related field
- At least 5 years of relevant project finance, donor compliance, experience, or NGO financial management.
- Good understanding of financial control and audit-readiness requirements.
- Strong organizational, attention to details and communication skills.
- Full professional proficiency in English.
- Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.
6. Core Competencies
- Financial discipline and accuracy
- Confidential handling of information
- Analytical thinking.
- Service orientation and teamwork
7. Compliance, Safeguarding and Ethics
The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.
The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.
The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.
Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
The client requests no contact from agencies or media sales.
At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
This is an exciting opportunity to play a key role in shaping the future of Samaritans developing Online Chat service. Online Chat enables volunteers to provide real-time emotional support to people in distress through a written word, digital channel helping us reach more people who may not otherwise seek support. Currently operating on limited hours, the service is entering an important phase of development as we strengthen its foundations, improve service delivery and work towards our ambition of growing into a 24/7/365 service alongside our Helpline.
The Online Chat Service Manager will have the opportunity to lead the day-to-day delivery of this life saving service and influence how it evolves whilst ensuring it remains safe, effective and positive for both callers and volunteers.
If you’re energised by making services better, supporting volunteers, and using insight to drive change—this role offers real purpose and impact.
Contract
- £45,000 - £49,000 per annum plus benefits
- Full time (35 hours per week)
- Permanent
- Hybrid working with travel to Ewell office and occasional travel to branches and other locations related to the role
- In-person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month.
- We are passionate about flexible working—talk to us about your preferences
About the role
This is a pivotal role at the heart of our growing Online Chat service. You’ll lead daily operations, working closely with volunteers, branches and stakeholders to create a safe and positive experience for everyone who engages with the service.
What You’ll Do
- Lead the day-to-day delivery of the Online Chat service, ensuring it operates safely, effectively, and in line with agreed service standards.
- Monitor service performance and service user/ volunteer experience, using data and insight to identify trends and drive continuous improvement.
- Support the safe and sustainable expansion of the service, including onboarding new branches and supporting their readiness to deliver Online Chat.
About You
You are a collaborative, data-driven and operationally focused professional who thrives in complex environments and is passionate about delivering high-quality, safe support services.
You’re someone who can turn insight into action—using data, research and feedback to improve services, embed best practice and support sustainable growth. You’re equally comfortable managing day-to-day pressures as you are contributing to longer-term development and scale-up.
Crucially, you’re a strong relationship-builder and communicator, able to engage volunteers and senior stakeholders alike, while maintaining a clear focus on performance, risk management and continuous improvement.
What You’ll Bring
- Experience running or coordinating services in complex environments
- Background in helpline, online chat or digital support services
- Proven ability to drive service improvement using data and insight
- Strong stakeholder and volunteer engagement skills
- Good understanding of risk, quality and safeguarding
- Experience supporting service growth or change initiatives
- Excellent communication and organisational skills
Full Job Description and Person Specification below
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV and cover letter.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Applications close: 9am on Monday 29th June
Online interviews: w/c 13th July
Please note there may be a second stage following online interviews. It will be in person in our office in Surrey (KT17 4AA).
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.
This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Background
Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America
The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.
2. Purpose of the Role
The Senior Operations Officer supports operational planning, procurement follow-up, documentation control, and implementation support systems so that project delivery requirements are translated into timely and well-organised operational action.
3.Terms of Reference
- Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
- Reporting to: Project Manager
- Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
- Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
- Full time/Part time: Full Time
4. Scope of Work and Key Responsibilities
Operational planning and tracking
- Support the Project Manager in maintaining operational plans, procurement trackers, action logs, and implementation support schedules.
- Monitor progress of operational actions and follow up with responsible staff to minimise avoidable delays.
Procurement and Supply chain support
- Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
- Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
- Coordinate with the Sudan Operations and Logistics Officer on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation
Documentation and Asset control support
- Maintain orderly operational records covering procurement files, delivery notes, inventory information, service agreements, and other control documents.
- Support tracking of assets, equipment, and key operational commitments linked to project implementation.
Operational Risk Management
- Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
- Provide timely updates to the Project Manager on issues requiring escalation or re-prioritisation.
5. Qualifications and Experience
- Bachelor’s degree or Diploma in operations management, logistics, supply chain, Business Administration, or related field
- At least 5 years of relevant experience; preferably in humanitarian or project environment.
- Good understanding of procurement workflows, record keeping, and implementation support systems.
- Strong organizational, attention to details and communication skills.
- Full professional proficiency in English.
- Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.
6. Core Competencies
- Operational organization
- Confidential handling of information
- Analytical thinking.
- Service orientation and teamwork
7. Compliance, Safeguarding and Ethics
The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.
The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.
The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.
Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
The role of Senior Events and Partnerships Manager will lead the Events and Partnerships Teams to deliver their strategy and plans. Working with the Head of Public Fundraising the Senior Events and Partnerships Manager will carry out a programme of continuous improvement to shape our programme of events for supporters, the local community, our children, young people and their families and retain and grow our partnerships and community fundraising programmes. This work is vital in helping us to achieve our strategic aims of increasing our net contribution and growing our supporter base.
The successful candidate will proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families. They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust. You will lead a small team of events and partnerships managers to secure and manage a range of new and existing partnerships and events (including owned and third party).
Income generation and strategy
- Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
- Utilise audience insight to develop a broad and innovative range of income generating products to engage new and steward existing partners (including community supporters, businesses, groups and schools)
- Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
- Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
- Work with the Partnerships team to implement processes that streamline and integrate relationship management across the team
- Lead the team to maximise growth and opportunities from businesses, community supporters, groups and schools through supporter journeys, stewardship, and cross-sell
- Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
Events and relationship management
- Build and maintain strong relationships with both new and existing corporate partners, groups, supporters, senior volunteers and committees
- Work with the Events and Partnerships Managers to create account plans for corporate partners, groups and schools, as well as supporter journeys for community supporters and participants in our events programme
- Work with Events and Partnerships team to ensure that we are maximising opportunities within our relationships, achieving long-term growth and retention of all supporters and working with teams across the directorate to cross-sell other appropriate opportunities for support
- Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised
- Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
Interview date: TBC
Staff benefits include free staff parking, and more… read more below
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.








