Individual Giving Manager - Dorset County Hospital Charity

Dorset County Hospital Charity exists to enhance the care of patients by raising funds for new facilities and medical equipment. 

This is an exciting time to join our charity as we embark on a new five year fundraising strategy. The team raises money to help make our hospital a better place for the patients we care for each year, and their families. 

From major capital fundraising campaigns to funding improved facilities for individual wards, the impact of charitable support is felt across every corner of our hospital.

The Role

The new post of Individual Giving Manager will plan and implement the Charity’s programme of fundraising from individuals, including regular giving, direct marketing appeals, digital/online giving and legacy marketing across a range of traditional media and digital channels to contribute to growth in income for DCH Charity.

British Gas Energy Trust is a Charitable Incorporated Organisation (CIO) that contributes to the relief of poverty in England, Wales and Scotland; with a particular focus on fuel poverty by helping those who are struggling to pay for their consumption of gas and electricity get back on their feet and remain debt free going forward.

The Trust provides relief and support for around 20,000 people a year through its dual approach of direct debt relief from energy bills and support for vulnerable lower income families and individuals and through funding projects delivered by 17 organisations located across England, Wales and Scotland to provide money and fuel debt advice services.

The Trust is now undergoing a period of change with a new grants administration contract coming into force next April and we will be taking the opportunity to bring certain activities in house. We are therefore looking for an experienced, enthusiastic individual with strong leadership skills who will relish the challenge of this exciting and rewarding role and work collaboratively with a small but highly committed team to lead the Trust towards the next phase of its existence.

To apply please click on the link to the comprehensive Application Pack. Applications are by C.V. and supporting statement.

The role

As the UK’s first comprehensive breast cancer charity, this is an exciting time to join Breast Cancer Now’s Policy, Evidencing and Influencing team to ensure the issues experienced by people affected by breast cancer are at the top of the agenda.

You will work within our Communications and Influencing Directorate which will market and communicate the new charity, our work and impact to all those affected by breast cancer. This will be achieved through the provision of high quality information about breast cancer; ensuring the cause and patient voice is kept high on the policy, political and media agenda to influence policy and practice.

In this role, you will lead on the development and implementation of public affairs and influencing plans and activities across England and Northern Ireland, and support activity in Scotland and Wales. You will build relationships with politicians and relevant policy makers and influence directly on behalf of the charity at external meetings. You will act as a source of expertise across the organisation and externally, working with colleagues to support the development and delivery of influencing strategies in line with policy positions, and developing contacts and relationships to increase the charity’s profile.

About you

Whether you’re currently working in a charity, for a health organisation, at a public affairs agency or otherwise, you’ll need to be able to hit the ground running and, as such, have considerable experience of working in a public affairs and/or policy environment, including designing and delivery of influencing strategies. You will also have excellent networking, communication and interpersonal skills, a sound understanding of parliamentary process, the ability to manage projects and think strategically and able to build strong relationships with external stakeholders to influence change.

This is an excellent opportunity for a cause-driven campaigner to both have a tangible, beneficial impact on the lives of those affected by breast cancer as well as the opportunity to grow your own career in a highly experienced, successful and collaborate team.

About us

We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.

By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well. 

For further information and to apply

Please download a copy of the job description and person specification. Please submit your application, via our online application portal.

Closing date 09:00am on Monday 2 December 2019

Interview date Wednesday 11 December 2019

Supporter Care and CRM Manager
£26 - £29k depending on experience
37 hours per week, Bristol 

Are you experienced in the fields of direct marketing, membership or fundraising? Are you data-driven, a good communicator (written, verbal and digital) confident with CRM databases and have experience of line managing a small team? 

Avon Wildlife Trust is looking for a Supporter Care and CRM Manager to continue to develop and shape our supporter care experience and stewardship programme. With a CRM system (ThankQ), a committed membership community and a wide network of warm leads, this is a role for a professional, innovative and ambitious fundraiser. 

You will have experience of running membership recruitment and retention programmes and successful fundraising appeals. You will have a vision that will inspire people to discover, enjoy and care about their local wild spaces. This role will enable you to make a significant impact on the Trust’s voluntary income.

Avon Wildlife Trust is a charity working to protect and restore wildlife in Bristol, Bath and the West of England. We want to enable nature to recover on a grand scale, with more abundant wildlife in our cities and countryside. We work with schools and communities, landowners and volunteers, people of all ages and backgrounds - to develop wildlife-rich places and wildlife-rich lives. We create, connect and care for places rich in wildlife, champion the value of nature, and inspire people and communities to care for wildlife. The Trust has over 16,000 members, manages 31 nature reserves and educates 10,000 children a year.

Closing Date: 9am, Tuesday 3rd December 2019

Interviews: Shortlisted candidates will be invited to a first interview on Tuesday 10th December 2019

Charity No: 280422

We would like to hear from you if you’ve worked as a Fundraising Manager, Membership Manager, Direct Marketing Manager, Marketing Executive, Marketing Manager, Supporter Engagement Manager, Senior Fundraising Officer, or Senior Supporter Engagement Officer.

So, if you’re seeking your next challenge as a Supporter Care and CRM Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

To build a fair education for all, we need to unlock the potential in all children – not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge – and we need your help to take it on.

We are seeking an exceptional relationship manager, with experience working across client accounts, external partnerships, business development, director level relationships. The role will manage a portfolio of high-value corporate partnerships each with their own partnership deliverables and KPIs. You will be expected to champion Teach First’s vision and mission and deliver the level of service that we are renowned for. Please note this role is a 13-month Fixed Term Contract, ideally from February 2020.

• Are you experienced in high-value partnership management and do you have proven expertise in thinking creatively to develop and grow partnerships?
• Do you have a natural ability to build and develop relationships?
• Do you have a positive ‘can do’ approach and natural diplomacy?
• Do you have the skills to deal with complex supporter issues?
• Do you have outstanding and persuasive verbal and written communication skills?
• Do you have experience at juggling conflicting internal and external stakeholder needs?

Yes to the above? Then we want to hear from you. You might be our next Senior Partnership Manager.

Please note, interviews will be held on Friday 29th November.

Take a look at the job description and then complete an application on our careers website. Make sure you’ve got your CV and cover letter showing how you meet our essentials ready to upload.

To apply for a vacancy at Teach First you are required to complete an application on our careers website. If you are applying via an external job board you will be redirected to our careers website where you should complete your application. We will not progress any applications that have not been submitted in this way.

Business in the Community is the oldest and largest business-led membership organisation dedicated to responsible business. We were created nearly 40 years ago by HRH The Prince of Wales to champion responsible business. 

We inspire, engage and challenge members and we mobilise that collective strength as a force for good in society to:

• Create a skilled, inclusive workforce today and for the future

• Build thriving communities in which to live and work

• Innovate to repair and sustain our planet

Today, we have a vibrant membership of hundreds of businesses, large and small, connected by the conviction that their success is inextricably linked to society’s prosperity.

The Role

This is an exciting role at BITC which will be instrumental to provide ongoing support to our membership department.

The Membership Support Officer will work closely with the Relationship Managers in the delivery an outstanding service to our members.

Some travel to our national regions will be required.

Experience

We are looking for someone with knowledge in responsible business and/or corporate social responsibility and ideally experience of CRM databases (e.g. Salesforce).

You will have excellent written and oral communication skills

Excellent interpersonal skills will be essential.

You will be able to work independently and creatively, responding well to tight or changing deadlines.

This role offers you a fantastic opportunity to grow, work collaboratively with fantastic colleagues and make a real difference. This is a great opportunity to come and work for BITC at a really interesting period of growth. If you like the sound of what we do and want a challenge, please apply.

To view the full job description and person specification please go to our website.

Closing date: 4 December 2019 (midnight) 

We have a simple application process but please be aware that to be considered you must submit both CV and cover letter.

Please note that applications will be reviewed on an ongoing basis and a first round of telephone interviews will take place as and when applications are reviewed

2nd round of interviews will be scheduled on 19 December 2019

The successful candidate must be eligible to work within the UK.

The role

Breast Cancer Now’s researchers are working tirelessly to find ways to prevent breast cancer, to stop people dying from the disease and to improve the lives of those affected by breast cancer. Right now, we’re funding just over £26 million worth of ground-breaking research projects and supporting almost 340 of the world’s brightest researchers.

This is an exciting opportunity to work within the newly formed Policy, Evidence and Influencing team, and alongside our research team, to help to ensure a supportive environment for breast cancer research.

You will develop evidence-based positions and recommendations and build strong relationships with key external stakeholders on medical research policy and other related areas. You will act as a source of expertise across the organisation and externally, working with colleagues to support the development and delivery of influencing strategies, and developing contacts and relationships to increase the charity’s profile.

You will work within the Communications & Influencing Directorate which markets and communicates the new charity, its work and impact to all those affected by the disease, provide high quality information about breast cancer, and keep the cause and patient voice high on the policy, political and media agenda to influence policy and practice.

About you

You will have experience of working in a relevant policy role delivering significant change, of undertaking research and analysing data to support policy development, and of advising on the development of influencing strategies. You will have excellent communication and interpersonal skills, the ability to manage projects and think strategically, and to build strong relationships with external stakeholders to influence change. You will have an excellent understanding of the current policy landscape.

About us

In April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.

By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well. 

For further information and to apply

Please download a copy of the job description and person specification. Please submit your application through our online application portal.

Closing date: 11:55pm on Sunday 24 November 2019

Interview date: Wednesday 4 December 2019

We are looking for a Senior Marketing Officer to join our ambitious and growing type 1 diabetes charity, JDRF, as part of the national marketing team.  Based in London, you will create and implement marketing and communications campaigns to raise our profile, build supporters and boost donations.  You will help us transform the charity to help us reach more people with type 1 through the delivery of a new digital strategy.

An experienced marketing professional, you may have worked for charities before in similar roles.  You will be driven by insight and able to use a wide range of communications channels to reach your audiences. You will be ever-curious, always seeking to improve your skills and adopt new approaches.

You’ll have previous experience of:

• Planning, producing and evaluating integrated marketing and communications campaigns to support fundraising activity
• Creating digital advertising campaigns and analysing performance
• Producing content and copy for multiple communications channels
• Leading the production of supporter-facing magazine or similar
• Managing creative and digital agencies

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.  We are a trusted source of information, provide support and raise the condition up healthcare and government agendas.

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

As an employer we offer you:

• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days and bank holidays
• Health cash plan
• Season ticket and cycle loan
• Pension scheme

We support flexible working and will consider a compressed hours arrangement.
To apply please complete the form below.

Closing date: Monday 9 December at 10:00am
Interview date: Tuesday 17 December

JDRF is the type 1 diabetes charity in the UK.  We are committed to eradicating type 1 diabetes and its effects for everyone in the UK with type 1. We:

• Fund our world-class research which is approved and administered by our international research programme to cure, treat and prevent type 1 diabetes
• make sure research moves forward and treatments are delivered as fast as possible
• give support and a voice to people with type 1 and their families

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’

Could you identify and pursue opportunities to increase the number of people cycling in Wales. To include scoping opportunities, establishing and building relationships, influencing decision makers, and supporting and growing Cycling UK’s network of volunteers in Wales. Reporting to Cycling UK’s Head of Campaigns and Advocacy, whilst also liaising with Cycling UK’s Volunteering, Engagement, Policy and Development Teams. If so, then we'd love to hear from you.

The Atlantic Institute was established in 2016 with the support of The Atlantic Philanthropies, and in collaboration with the Rhodes Trust, Oxford (UK).

The Institute supports the global Atlantic Fellows Program, which empowers catalytic communities of emerging leaders to advance fairer, healthier and more inclusive societies.  Our Fellows are mid-career individuals from diverse professions, backgrounds and areas of expertise who are learning from one another to achieve demonstrable impact and solve distinct 21st century problems.  We are currently have more than 250 Fellows participating in seven programs across five continents and this network will grow to thousands of Atlantic Fellows over the next twenty years, as a result of The Atlantic Philanthropies committing more than US $600m to seed and support the program.

The Atlantic Institute is seeking a Senior Fellow Engagement Lead, who will work with the Program Director to develop a strongly connected lifelong community of senior fellows who together amplify their impact in the world and ultimately “bend the arc” of global inequity.

In particular, the Senior Fellow Engagement Lead will:

• Support the development and delivery of a strongly connected AF Program community
• Support the design and implementation of programs in support of the work of Senior Fellows (underpinned by critical and inclusive pedagogy) and the development of a strongly connected lifelong community of action among Senior Fellows
• Support offerings for Senior Fellows such as Learning and Connection Grants, Externships, and Leadership in Residence opportunities
• Support the Program Director (in consultation with Director of On-line Engagement) to develop a convening/engagement framework for 2021 – 2026 that incorporates new approaches to community building (including Augmented Realities)
• Support the development of a network of contacts with the University of Oxford and beyond who can serve as speakers, facilitators and resources for Institute convenings.

Ideal candidates for this newly created role will be educated to Masters level and have 5 years’ experience in critical and transformative curriculum design and adult teaching and learning (including co-design and narrative change). We’re looking for someone with a critical understanding of the root causes of inequity, and a commitment to social justice, from an authentic leader and skilled communicator with the ability to engage successfully across diverse cultures.

Please see the job description on The Rhodes Trust website for more information and details on how to apply.

The closing date for applications is 12noon (GMT) on Friday 29 November. Interviews will be held in Oxford on Friday 6 December.

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

About Orbis UK

Orbis is an international eye care charity that prevents and treats avoidable blindness and visual impairment.

Of the 253 million people in the world who are blind or visually impaired, 75% have conditions that are preventable or treatable. We screen for and treat eye conditions, raise awareness about eye health, and train and mentor local eye care teams in Africa, Asia and Latin America, where most of those people live.

We do this through our long-term programmes as well as on the Orbis Flying Eye Hospital, a state-of-the-art ophthalmic teaching hospital on board a customised aircraft.

You will be joining Orbis UK at an exciting time as we have rapidly grown over the past few years, with our income increasing from under £3M in 2010 to over £8M in 2017.  This success has been, in large part, due to working closely with our programme teams in the UK and around the world to develop and deliver large scale, community-based eye care programmes, that have resonated with foundation and statutory donors.

About the role

The Senior Trusts Fundraising Officer leads on all our Trusts and Foundations relationships and activities. By delivering excellent and tailored stewardship to existing supporters, and a rolling research plan to ensure the pipeline of opportunities is continually refreshed, this post manages the portfolio of Trusts and Foundations which contributes over £300,000 funding to Orbis UK.  This post reports to the Head of Partnerships who has overall responsibility for Corporate Partnerships and Trusts and Foundations Fundraising.

Title: Senior Trusts Fundraising Officer

Department: Fundraising and Communications (team of 20)

Reports to: Head of Partnerships

Location: London, UK (near Monument)

Contract: Full time, 37.5 hours per week permanent

Salary: £28,000- £32,000 per annum (depending on experience)

The main responsibilities of this role include

Deliver first class stewardship and relationship management to Trusts and Foundations donors to maximise the value and length of their support.

• Produce general and bespoke reports (as required) to keep donors updated on the work they are funding.
• Develop a creative strategy to engage Trusts and Foundations to increase income, including tailored communications and timely updates on relevant information. 
• Bring an innovative approach to pipeline development, generating new opportunities from a range of sources and approaches.
• Represent Orbis UK externally at meetings, presentations and networking events to raise awareness of our work and increase credibility with potential or current donors.
• Actively engage in identifying opportunities to leverage Trusts and Foundations relationships to maximise high value donations through other income streams.
• Ensure all activity in relation to Trusts and Foundations fundraising, pipeline development and reporting are accurately recorded on Raiser’s Edge, and data management complies with GDPR.

Full details of the job description can be downloaded from our website or Charity Jobs website.

Benefits of working for Orbis UK

Before completion of probation:

• 22 days holiday plus three days between Christmas and New Year
• Life Assurance
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Access to low cost gym within the building
• Flexible working including flex-time

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan

Application and interviews

Closing Date: 9am Monday 25th November 2019
First Interviews:  Thursday 28th November 2019

Second Interviews: Thursday 5th December 2019

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Successful applicants may be subject to an enhanced DBS check. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by Friday 29th November, your application has not been successful.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We will ensure that no job applicant receives less favorable treatment either directly or indirectly, on the grounds of age, race, disability, gender, marital status, religion or faith or sexual orientation.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks.

Application is via curriculum vitae and covering letter to HR Manager.

Greensleeves Care are now recruiting for three Divisional Support Manager to join the Trust to support the Divisional Director in the delivery of high quality outcomes and financial performance of a business division, comprising a growing portfolio of Greensleeves Care homes.

The three posts are split by region, these are: East of England & Midlands/London & Kent/South & West.

ABOUT THE ROLE
As Divisional Support Manager you will have responsibility for varying tasks across a specified division; you will be integral in ensuring our care homes deliver the highest possible standards of care and service while achieving key financial performance.

You will be supporting the Divisional Director in achieving quality and business targets and KPIs, whilst coordinating and delivering professional support to a growing portfolio of Greensleeves Care registered services.  As line manager of the Property Advisor, HR Advisor and Learning & Development Advisor, you will have the opportunity to strengthen a dedicated team for your division. 

Supporting the registered managers with the day-to-day running and development of their home, you will also contribute immensely to the successful integration and mobilisation of new homes within the division.

ABOUT YOU
You will bring with you demonstrable experience of financial management, budget setting and will have key experience of delivering against strategic and business plans in relation to care delivery services.

With substantial understanding and familiarity of working within the Regulatory Framework relevant to Residential Care Home, you will have working knowledge of Legislation and the Regulatory Framework underpinning practice in relation to the care of older people, including Health & Safety at Work Act and Care Standards Act.

A Management Degree, Registered Managers Award or equivalent management experience, along with robust experience of managing professional staff e.g. HR, Learning & Development and Property is essential for success in this position. 

ABOUT US
At the heart of our organisation is the friendship - this is a palpable and genuine feeling that you get as a staff member, visitor or resident. While many may use similar words, you can rely on the fact that Greensleeves Care delivers on its promise to care, day in and day out.

OUR PEOPLE
We know that recruiting and retaining the best people is one of the most important elements of having a great care home. To compensate our employees for the wonderful work they do, we reward them through a combination of an attractive and sector competitive salary, high levels of engagement and involvement, and a commitment to employee development.

Benefits for this position include 33 days annual leave (inclusive of public holidays and bank holidays), competitive salary, pension scheme, employee assistance programme, and many more. 

NEXT STEPS 
If you are passionate and dedicated and want to use your skills, knowledge and experience to join an organisation dedicated to delivering exceptional care then we would encourage you to submit an up-to-date copy of your CV together with a covering letter across!

In the covering letter, please indicate:

• Divisional Support Manager role of interest (i.e. East of England & Midlands/London & Kent/South & West)
• Current salary and benefits package
• Notice period
• Source of Advert (i.e. Indeed/Charity Jobs.)

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

About the Role:

The post holder will play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The Supporter Experience team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

The main responsibilities of this role will be to:

• Maximise retention of existing supporters and grow the long-term value of the supporter base.
• Maximise the effective use of insight, data and knowledge in building and maintaining long-term relationships with supporters.
• Complete an audit of current supporter journeys across the organisation.
• Through research, testing and analysis, create new supporter journeys to increase engagement and improved income generation.
• Ensure we provide first class supporter care and stewardship through personalising and valuing our donors, fundraisers and volunteers and to build long term relationships.
• Ensure that all teams are enabled and empowered to identify opportunities and resolve issues to improve supporter care, loyalty and supporter retention.

About You:

To be successful in this role you will have:

• Significant supporter/customer care experience obtained from the commercial or charity sectors.
• Proven experience developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
• An understanding of the ‘Supporter Journey’ preferably gained in the charity sector
• Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities.
• Thorough understanding and experience of the principles of stewardship and a proven attitude of customer care.
• Excellent understanding of customer service and complaints management practices.

Why you should apply:

If you are process and data-driven and motivated by providing high standards of customer care, this role is an exciting opportunity for an goal-orientated individual to be able to lead on the mapping of the supporter journey and to build the processes supporting that journey.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

[For Country Offices]: Please do not include photo/Date of Birth/Marital Status/ Religion/Address on your application.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.