Senior welfare benefits advisor jobs in westminster
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme by providing expert legal advice and casework, and supporting the wider development of the charity and our strategic goals.
This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break.
The role
You’ll provide excellent employment legal advice, and support the Head of Employment in supervising our two senior legal advisers. You’ll also use your expertise to create accessible public-facing legal information, deliver training to other advisers, and collaborate with colleagues in the policy team. This is a real opportunity to support vulnerable workers' individual and group claims, while contributing to systemic change.
About you
We seek a qualified solicitor or barrister who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has:
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Two years of practising experience in the UK, with some experience in employment law;
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Experience of working in a legal team
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Excellent analytical skills with ability to conduct legal research
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Excellent case management skills
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Excellent client management skills
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Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.
Please download the job description for full responsibilities and complete person specifications.
How to apply
Please send your CV and Cover Letter by 21st June 2025 and don’t hesitate to reach out with any queries about this opportunity.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose of Position:
To provide urgent information, advice and guidance support for individuals in dealing with complex interlinked issues through intensive 1-1 personalised support service. Ensure clients are equipped with the knowledge and understanding needed to make a tangible, material difference to their lives. Ensure excellence in project and service delivery throughout the Information, Advice and Guidance service and deliver work as an integral part of the organisation.
Responsibilities/ Core Duties:
To provide a support service through 1-1 interview sessions, telephone contact, face-to-face and in-depth support with follow-up and record keeping. This post primarily involves providing focused support to help individuals deal with urgent financial, housing, health and benefits issues and provide ongoing support often acting as a conduit, with liaison, advocacy and referral to specialist agencies in health, housing, finance and debt advice, counselling, benefits, domestic violence, immigration and other legal matters. The post-holder must support Nova’s aims, objectives and ethos for clients, staff, senior managers and trustees.
Please provide a CV and covering letter explaining your suitability for the post and motivation for the role. Applications without a covering letter will not be reviewed.
Registered Charity
21 - 50
Creating the circumstances through which people have the opportunity to achieve their potential & improve quality of life regardless of background.
The client requests no contact from agencies or media sales.
Thank you!
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Scope of role
The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.
Key Responsibilities
Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.
- Conducting debt-advice interview observations.
- Undertaking debt advice file reviews.
- Identifying advisers’ soft skill and technical training needs.
- Providing constructive feedback, and pastoral support, to advisers and their line managers.
- Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.
Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.
- Ensure partner organisation are kept up to date with the requirements for external assessments.
- Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
- Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.
Ensure project compliance and quality requirements are achieved
- Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
- Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
- Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.
Contribute to Team
- Work to an agreed work-plan meeting targets and milestones
- Prioritise and manage your own workload.
- Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
- Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
- Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.
Other
- Travel across London as required, and occasionally the UK
- Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.
Purpose of the role:
· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.
· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.
Registered Charity
21 - 50
Our mission is to help older people to age well in Wandsworth.
The client requests no contact from agencies or media sales.
Thank you!
Salary: £65,000 FTE (£55,714 - £65,000 depending on working hours)
Working hours: Flexible - 30-35 hours/week - This role is being offered for between 30 and 35 hours per week. We’re open to discussing how those hours are distributed across the week and can accommodate school hours, early starts, or condensed days where possible.
Department: Human Resources
Number of posts needed: 1
Location: Hybrid - at least 2 days/week in Toynbee Hall office
Working Pattern: Monday to Friday (flexible)
Reporting to: Chief Operations Officer
Contract: Permanent
Application Closing Date: 9 June 2025
We reserve the right to close the vacancy early if we receive sufficient applications from suitably qualified candidates. Early application is encouraged. Interviews will be conducted on a rolling basis, and we encourage early applications, as the vacancy may close ahead of the stated deadline due to high volumes of interest.
At Toynbee Hall, our HR Team supports our most important asset – our people. We are committed to delivering a high-quality, inclusive HR service and to exploring new ideas and perspectives so we can grow and develop the function together.
The HR Team supports colleagues throughout the employee lifecycle – from recruitment and onboarding to people development – ensuring that every experience at work is a positive one. Inclusion is at the heart of everything we do, and we are dedicated to fostering a workplace culture that reflects our values and where everyone feels respected, valued, and able to thrive.
Scope of role
The Head of People and Culture is a member of the Senior Management Team (SMT), responsible for leading and embedding a strategic and inclusive People function that supports Toynbee Hall’s purpose, values, and vision for a fairer and more equitable society. This role will shape and champion a workplace culture that is people-first, values-driven, and committed to equity, diversity, inclusion, and belonging (EDIB).
The Head provides strategic and operational direction and hands-on leadership to ensure every colleague’s experience at Toynbee Hall is supportive, developmental, and empowering.
Responsibilities and Accountabilities
Strategic Leadership
- Co-create and implement a progressive People Strategy aligned with Toynbee Hall’s organisational goals and values, with a strong focus on equity, inclusion, and belonging.
- Lead the development of measurable KPIs and outcomes to evaluate progress in people and
culture initiatives. - Partner with SMT and staff to embed a co-produced EDIB strategy, including a clear statement of intent, inclusive action plan, and transparent reporting processes.
- Act as a cultural ambassador, promoting practices and policies that reinforce a positive, inclusive, and purpose-driven working environment.
HR Operations
- Deliver a high-quality, person-centred HR service, with clear, accessible, and values-aligned policies and processes.
- Ensure policies are inclusive, legally compliant, and regularly reviewed—covering remuneration, flexible working, wellbeing, performance, and development.
- Oversee a fair and inclusive recruitment and resourcing process that reflects our commitment to equity and community.
- Lead performance management practices that are developmental, supportive, and reflective of individual and team contributions.
- Maintain robust, GDPR-compliant employee records and HR systems.
- Oversee compliance in employment checks, safeguarding requirements (including DBS), and risk management procedures.
- Lead the HR team with all case work on a weekly basis to review and guide on case load.Take on complex HR case work with the support of the COO and HR consultants/Advisors.
Equity, Diversity, Inclusion, Engagement & Culture
- Be a visible leader in embedding a culture of inclusion, care, and psychological safety across the organisation.
- Champion well-being and engagement initiatives that reflect the diverse needs of our people and foster belonging.
- Co-lead EDIB learning and development opportunities for staff, ensuring ongoing reflection, growth, and dialogue.
- Review and promote equitable pay, terms, and recognition practices in line with our values and commitment to fairness.
- Work closely with managers to foster inclusive leadership and team cultures through coaching and support.
Team Leadership and Development
- Lead, coach, and support direct reports and the broader organisation in creating a high-performing, values-led People function.
- Promote a culture of learning, empowerment, and proactivity within the People team and across all departments.
- Create and deliver a meaningful annual work plan aligned with strategic priorities and cultural aspirations.
Senior Leadership Responsibilities
- Contribute actively to SMT discussions and organisational decision-making, ensuring People considerations are central to planning and implementation.
- Collaborate with the COO and CE on organisational performance, people data, and budget alignment.
- Build strong cross-organisational relationships to support change management and continuous
improvement. - Communicate openly and regularly with staff and stakeholders about People-related developments and opportunities.
Safeguarding, Risk, and Wellbeing
- Ensure all People-led activities are risk assessed and comply with health, safety, and safeguarding requirements.
- Promote a culture of care and responsibility, supporting psychological and physical safety across the organisation.
- Ensure systems are in place for reporting incidents and learning from them.
Finance and Payroll
- Work collaboratively with the finance team to ensure payroll is updated and released on time each month.
- Support with the Year End Audit requirements that relate to staffing.
- Overall responsibility of the HR function budget including training and resources.
What You’ll Bring
- A commitment to equity, diversity, inclusion, and social justice in every aspect of your work.
- Significant experience in senior HR/People leadership roles, ideally within a mission-led or community-focused organisation.
- A deep understanding of inclusive and trauma-informed HR practices.
- Excellent people leadership and coaching skills, with a strong focus on collaboration, development, and wellbeing.
- Up-to-date knowledge of employment law, HR best practice, and change management.
- Experience working with Trade Unions and employee voice mechanisms.
Additional Information
- We are in the process of reviewing the HR function and you will be leading on the implementation of this to ensure that the team is working with inclusive strategies, as well as ensuring that we can best support the organisation with the needed support in a timely and efficient manner.
- Toynbee Hall are in the process of reviewing the pay banding and scales and this will be a part of your role to implement the changes and work closely with the finance team to achieve this.
Essential Criteria:
- Very good knowledge of UK employment regulation and HR practices.
- Experience of advising, coaching and challenging senior staff when needed
- Significant practical experience in delivering human resources functions /activities
- An excellent understanding of and commitment to Equality, Diversity, and Inclusion and proven experience of implementing successful EDI strategies and plans.
- That they are proactive in spotting challenges and offering solutions
- Excellent organisation, time and project management skills with demonstrable experience of combining effective operational delivery and strategic work.
- Effective in setting out and delivering against plans; and reporting against objectives.
- First rate communication skills; able to relate to and work alongside colleagues at all levels in the organisation, with the ability to explain technical issues to non-HR colleagues, reinforce difficult messaging when needed, and to coach and support managers.
- Good written English with proven ability to write policies, complex correspondence and business reports.
- Emotionally Intelligent, transparent, principled.
- Ability to work independently but also be champion of collaborative working
- Attention to detail and thorough review of HR related documents
- An understanding of safeguarding and safer recruitment
- Alignment with Toynbee Hall’s mission and strategy
- HR related qualification (CIPD level 5) / Degree in HR
- Ability to present HR data/ analytics to SMT and Trustee with thorough evidence and clear decision-making information
Alignment and willingness to work in line to our values
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SPANA
SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.This is an exciting time to join us, as we grow and expand our global programmatic work and team.
About this role
SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive.
The Head of Community Engagement, SBCC and Education holds a key leadership position in delivering our mission—ensuring our global partners implement high-quality, evidence-based programmes that foster meaningful community engagement, promote effective learning and drive lasting behaviour change.
This role provides strategic and technical leadership across SPANA’s work in community engagement, education and Social Behaviour Change Communication (SBCC), ensuring that all interventions are contextually relevant, grounded in best practice and aligned with SPANA’s 2023–2027 strategy.
The postholder will shape the direction of these critical programme areas, support capacity strengthening across our partner network and ensure measurable contributions to SPANA’s strategic objectives and key performance indicators
Salary, contract and location
This is a full-time (34.5 hours per week) permanent role. This role is hybrid UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan.
Further details and how to apply
Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.
Applications will be reviewed on a rolling deadline until the role is filled.
The client requests no contact from agencies or media sales.
Thank you!
Hours: Full time
Contract: Permanent
Benefits:
- 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.
- Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
- Attractive family friendly policies.
- Private healthcare cover.
- Season ticket loans.
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Office location: London
Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at the above office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Public Affairs Officer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/
Our vision is for a country where everyone can live in a good quality home they can afford. We work with our members to make this vision a reality – delivering ambitious programmes that lead to lasting, positive change.
We work at the forefront of the political debate – not only on housing, but also on a wide range of other policy issues including welfare, homelessness and climate change. Our work affects the lives of millions of people and diverse communities across the country.
Our dynamic Public Affairs team has built close working relationships at the most senior level of politics. We have a proven track record influencing policy, shaping legislation and building trusted relationships with key decision makers.
Our Public Affairs Officers independently lead on their own policy areas, creating influencing strategies designed to achieve impactful results for our members. Following a period of significant political change in Westminster, we need you to play a crucial role to ensure social housing maintains its political salience, and that housing associations are understood as an integral part of the solution to the housing emergency.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Developing and leading public affairs strategies to influence the main political parties on topics that matter to our members.
- Building effective relationships with parliamentarians, ministers and shadow ministers, researchers and political advisers.
- Collaborating with colleagues through project groups and providing expert public affairs advice on a range of policy issues.
- Monitoring Parliament and key political development to ensure NHF staff and our members are informed on key issues.
- Drafting high-quality briefings, letters and other documents for national politicians.
- Making the case for the NHF’s influencing asks in face-to-face meetings with key political stakeholders and presenting to internal and member groups.
The successful candidate:
The successful candidate will be able to demonstrate:
- A proven ability to develop and implement effective influencing strategies.
- Experience of building and maintaining strong relationships with key stakeholders.
- Commitment to working collaboratively with colleagues across the organization.
- Exceptional written and oral communication skills.
- A good understanding of the political environment and climate in the UK.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.
Disability confident employer
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 2 June 2025
Interview date: 12 and 13 June 2025