Service administrator jobs

Property Services Reconciliation Administrator

St Mungo's

Farringdon, Greater London (Hybrid)

£34,116 - £38,115 per year

Full-time

Contract

Housing and Homelessness

Save Saved

Job description

Are you an organised, solution-focused administrator with experience in financial reconciliation?

This post is offered as a 12 month fixed term contract, or secondment for internal candidates.

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation Administrator. In this role you will help us deliver a high-quality service that makes a real difference to our residents across multiple accommodation services.

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.

Key responsibilities include:

Processing property services related invoices and payments.
Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
Using relevant IT systems and processes including our Asset Management System.
Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.

Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

About You

We’re looking for proactive people with a positive, can-do attitude and good communication skills. You will enjoy working in a busy team and delivering great service.

Experience working in a housing or charity environment is helpful, but enthusiasm to learn and take on a new challenge matters most. If you can demonstrate the below we encourage you to apply:

Proven experience in financial reconciliation, invoice processing, or payment control.
Strong organisational skills and the ability to manage a busy workload.
Experience of using IT systems and Microsoft Office packages to complete admin tasks.
A team player who can build constructive relationships with colleagues and partners.
Ability to prioritise tasks and resolve issues in a customer-focused way.
Understanding of housing options available and the challenges these can create, such as semi-independent housing, and supported accommodation is beneficial.

Above all, you’ll share our commitment to providing an excellent service, and supporting people to rebuild their lives. We value people who take responsibility, build strong relationships, and care about the experience of our clients.

How to apply

Please note, we may close this advert early and recommend early application if you are interested in this post.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10:00 am on 5 August 2026

Interview and assessments on: 24-26 August 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

Excellent Development and Growth Opportunities
A Diverse and Inclusive Work Place
Great Pay and Other Benefits

Organisation

St Mungo's View profile

Registered Charity

More than 1000

View profile

Posted on: 22 July 2026

Closing date: 05 August 2026 at 10:00

Tags: Administration, Social Care / Development, Housing, Accounting, Accounts Payable, Homelessness, Property Management

Save Saved

Does something look incorrect in this job listing?

Service Administrator

Shelter

Norwich, Norfolk (On-site)

£27,212 per year

Full-time

Contract (Fixed term contract until 31st March 2027)

Housing and Homelessness

Save Saved

Job description

Salary: £27,212 per annum

Contract: Fixed term until 31st March 2027

Full time: 35 hours per week

Location: Norwich

Closing date: Monday 27th July 2026 at 11.30 pm

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About the role

You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed. In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.