Service administrator jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.
This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.
You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.
At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.
If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.
About the Role
Smart Works Scotland is undergoing an organisational restructure to ensure our continued sustainability and impact. As part of this process, we are recruiting for key roles that will help shape our future direction and strengthen our delivery.
The Service Delivery and Outreach Manager will have responsibility for the day to day operations of the Edinburgh centre, with prime responsibility for the smooth running of client appointments, and co-ordination of volunteer activities, whilst ensuring a welcoming atmosphere for all visitors. They would also be responsible for nurturing existing and developing new referral partner relationships.
We are looking for someone who can demonstrate their track record of building strong relationships and making things happen. As this role will be the first point of contact for all clients, volunteer and visitors who come to our Edinburgh centre, our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day. They must be a natural relationship builder. They will also be organised, an excellent multi-tasker and will thrive in a fast-paced office. We are looking for a true team-player, with a proven track record of rolling-up their sleeves and delivering results.
The role would be based in the Edinburgh centre. It is anticipated that approximately 3 days will be dedicated to client appointments and two days for outreach activity. There will be occasional evening and weekend work as the role holder will provide key events support which would be covered by our TOIL policy.
How to Apply
Please submit a CV and a cover letter through our recruitment system on our website by 5pm on Tuesday 18th November 2025.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.



This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.
We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
We’re looking for a highly organised administrator to support our global and membership activity. With responsibility for organising events, meetings and supporting senior staff, you’ll have initiative, great attention to detail and the ability to juggle a varied workload, often to tight deadlines.
As the Global Administrator, you’ll play a key role in delivering our international strategy, supporting global engagement, and helping our growing global membership community thrive. You’ll work with colleagues across the College and external partners worldwide to ensure smooth delivery of our global events, travel, and partner liaison activities.
What you’ll do
- Lead the organisation and coordination of the RCR’s global events and activities.
- Arrange travel, accommodation and logistics for senior staff and elected Officers.
- Prepare briefings, itineraries and event materials for global meetings and conferences.
- Act as a liaison point for international partners, maintaining positive and professional relationships.
- Coordinate meetings, networking events and follow-up actions with global stakeholders.
- Support the wider Membership Team on recruitment and retention initiatives.
- Maintain accurate records, databases and website information.
What you’ll need
- Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
- Strong written and verbal communication skills, with excellent attention to detail.
- Confidence liaising with a range of internal and external stakeholders.
- Calm, adaptable and proactive approach to problem-solving.
- Willingness to travel overseas occasionally as part of global event support.
- Experience of successful working within a team and the provision of a professional, friendly, and reactive service to colleagues is helpful, but not essential if you meet other requirements.
The client requests no contact from agencies or media sales.
We are seeking a highly organised and proactive Senior Administrative Assistant to provide high-quality administrative and organisational support across the school. This is a key role in ensuring the smooth and efficient running of our office and business functions.
A central part of this role involves accurately taking minutes at HR and staff-related meetings, ensuring clear records and timely follow-up of agreed-upon actions. The postholder will also assist with financial administration and provide wider administrative support to colleagues across the school.
Key Responsibilities
- Attend and take accurate, confidential minutes at HR and staffing-related meetings.
- Produce clear, concise and timely minutes, ensuring actions are recorded and followed up.
- Support HR administration, including drafting letters and documentation.
- Assist with day-to-day financial administration such as raising purchase orders, placing orders and processing invoices.
- Liaise with suppliers regarding finance-related queries.
- Maintain and update the school's MIS (Arbor) and other databases.
- Manage meeting room bookings and ensure rooms are reset at the end of each day.
- Support general administrative duties including photocopying, filing, and preparing documents.
About You
You will be a confident and efficient administrator with excellent communication and organisational skills. You'll have a strong eye for detail, particularly in minute-taking, and the ability to manage multiple priorities with discretion and professionalism.
Why Join Us?
At TreeHouse School, part of Ambitious about Autism, you'll be part of a supportive, dedicated team committed to making a real difference in the lives of autistic children and young people. We offer excellent professional development opportunities, generous holiday allowance, wellbeing support, and a friendly, inclusive environment.
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with
If you would like more information about the role or would like an informal, confidential discussion, please contact Stephen Vickers.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
We’re looking for a Corporate Services Administrator to play a key role in supporting our Corporate Services work. You will be someone who is able to maintain order, craft professional materials, and build positive relationships with colleagues and business partners alike.
Working closely with the Head of Business Development, you’ll ensure the smooth running of our corporate services by managing administrative processes, coordinating training events, and supporting partner engagement. From handling enquiries and maintaining records, to preparing proposals and scheduling meetings, you’ll be at the organisational heart of our corporate facing work.
This role also offers room for creativity: you’ll assist in producing clear, attractive marketing materials, contribute to social media content, and help Lifecentre present a professional, values-led brand to our corporate audiences. It’s a wonderful opportunity for someone who enjoys combining efficiency with design and communication.
The client requests no contact from agencies or media sales.
We're offering an exciting opportunity for a proactive and experienced Administrator to join our Children's Services team on a 12-month maternity cover contract. This role is ideal for someone who thrives in a dynamic environment, is highly organised, and communicates confidently with a range of stakeholders.
If you enjoy working both independently and collaboratively and are passionate about supporting services that make a difference in children's lives, we'd love to hear from you.
This is a hybrid role, but candidates must be based in Essex, as regular on-site meetings within the Essex remit are required. A full UK driving licence, access to a car, and business-use insurance are essential.
You'll be part of the Essex Child and Family Wellbeing Services (ECFWS) – a partnership between Barnardo's and HCRG, delivering integrated early intervention services for children and families aged 0–19 (up to 25 with SEND).
Some of the Key Responsibilities:
- Coordinate service and subcontractor meetings, including scheduling, preparing agendas, distributing papers, and taking accurate minutes with clear actions (in-person or via Teams).
- Manage and arrange mandatory training for Barnardo's colleagues, ensuring compliance and providing regular updates to service leads.
- Liaise across teams to support quality and competency compliance.
- Lead internal communications within the service.
- Update FEEE2 eligibility and assign caseloads using monthly ECC reports on Systm1.
- Produce regular FEEE2 reports from service user records and ECC data.
- Maintain service assets and resources, including IT equipment, staff contact lists, and training documentation.
What We're Looking For:
- Proven administrative experience, ideally within the charity or healthcare sector.
- Strong organisational and time management skills, with attention to detail and accuracy.
- Experience supporting meetings and taking comprehensive minutes.
- Skilled in managing shared mailboxes and providing general administrative support.
- Ability to work independently and meet deadlines with minimal supervision.
- A proactive and collaborative team player.
- Proficiency in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint).
- Excellent written and verbal communication skills.
Before applying, please refer to the Job Description and Additional Information Sheet to support your application.
If this sounds like the right fit for you, we'd love to hear from you!
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at a pivotal moment as we transform 100 years of sight loss support for the digital age. You'll be the reassuring first voice for people navigating technology challenges, helping them discover independence they didn't know was possible.
This isn't your typical customer service role. At BWBF, you'll support people with sight loss as they explore technology, and connect with the digital world. Every call matters - from helping someone hear their first audiobook to guiding them through video-calling their grandchildren.
Working with our distributed team across the UK, you'll handle enquiries with empathy and efficiency, knowing that your patience might be the difference between someone giving up on technology or discovering new freedom. You'll collaborate with our Service Delivery team to ensure every person gets the right support at the right time.
We need someone who combines natural warmth with practical problem-solving, who finds satisfaction in small victories, and who understands that behind every technical query is a person seeking independence.
In return, you'll gain skills in assistive technology, work flexibly with a supportive team, and go home knowing you've genuinely improved lives. This is meaningful work with tangible impact.
The client requests no contact from agencies or media sales.
Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service
Responsibilities
- Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
- Answering telephone and email queries from partner organisations, external agencies and parents/carers
- Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
- Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
- General administration work including filing, archiving, retrieving information and documents
- Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
- Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
- Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
- Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
- Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
- On-boarding of new referrals ensuring are contacted within the agreed contract guidelines. Once initial calls are completed, to ensure these are moved to the correct service pathway
- Monitor the return of consent and registration forms
- Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
- Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
- Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
- Carry out ‘check in’ communications with families on our waiting list and escalate any new concerns to appropriate staff
- Record all communications with families and professionals related to specific cases on Evide
- Create, maintain and monitor attendance lists for any groups
- Ensure all data and information is uploaded onto all relevant databases
- To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
- To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
- To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
- Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
- Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient
Organisational requirements
- Understand and act when safeguarding issues need to be escalated
- Work within Eikon’s internal policies, safeguarding and data protection regulations
- Work as part of a team and attend team meetings, training events and participate fully in 1:1
- Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
- Be responsible for equipment/resources
- To promote, monitor and maintain health safety and security in the working environment
- Other work as requested by your line manager as needed to support our aims
Helping young people feel safe, heard and supported



The client requests no contact from agencies or media sales.
Manchester Mind works with Greater Manchester Mental Health Trust in order to deliver some roles within Community Mental Health Teams. One of these roles is a Community Mental Health Team (CMHT) Administrator.
Community Mental Health Teams are exceptionally busy and rely hugely on excellent administrative support. So, if this is you and you would like to work 14 hours per week – please do apply.
Post: Community Mental Health Team (CMHT) Administrator
Salary: £9,262 (actual) + 5% pension contribution
Hours: 14 hours per week
Annual Leave: 28 days per year + plus bank holidays (pro rata)
Reporting to: Manager, CMHT
Employing Organisation: Manchester Mind
Location: North Mersey CMHT Kingsley House, Francis Road, Withington, Manchester, M20 4XP
The skills and knowledge that are important to us are:
· Working collaboratively with staff and people using the service.
· Administration skills.
Application documents can be downloaded from our website.
Applications must be received by 12noon on Tuesday 25th November.
Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.
Our purpose is to create a space where mental health comes first.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. This role will be working across two teams who work with clients who have mental health support needs, wanting to gain paid employment.
We are recruiting an Administrator for a new primary care Individual Placement and Support (IPS) employment service in the London Borough of Enfield.
The Administrator will play a key role in the teams, supporting the team of employment workers as well as working alongside the Team Leads to ensure that records are kept up to date and data is easily accessible for reporting.
Experience of working in an employment team is not essential but you must be highly organised, have a problem-solving attitude and be willing to work with the other teams’ Administrators to develop joint systems and processes.
Good organisation skills are essential for this role, in addition to at least intermediate level knowledge and skills of office software including Outlook, Excel, Word and Power Bi. The successful candidate will need be able to communicate with a wide range of people.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 17 November at 9am
Telephone interviews: These will be scheduled in as applicants come through so please apply early, if we get enough applicants we may close the advert early
Final Stage interviews: TBC
Please complete the CV cover form which includes the personal statement section
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
General Overview
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
As the Therapeutic Team Manager, you will oversee the qualified and non-qualified therapeutic staff working across multiple teams.
We provide group trauma recovery, facilitated by Adult Therapeutic Practitioners, domestic abuse education, Children Therapeutic Practitioners, and specialist Counsellors. These offerings help people who have experienced trauma, like domestic abuse, to recover. We use a survivor-informed, peer-led model for self-advocacy, empowerment, and independence to help people through a person-centered approach.
As Team Manager, you will play a pivotal role in fostering a psychologically safe and supportive environment for staff working in emotionally demanding roles. You will lead with empathy and integrity, ensuring team members feel heard, valued, and empowered to raise concerns without fear. Through regular supervision, reflective practice, and wellbeing initiatives, you will promote resilience and mental health, enabling staff to deliver high-quality, trauma-informed support to survivors of domestic abuse.
You will support teams to deliver consistently excellent support to people using our services, ensuring contract compliance, and drive continuous improvement and innovation in a changing landscape.
FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.
This role may include evening and weekend work when required.
Key Responsibilities
To provide leadership, direction and support to practitioners including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high-risk service users.
On a day-to-day basis oversee the performance of practitioners and Senior Practitioners, acting as the main point of contact for the staff.
To line manage the Senior Practitioners and Counsellors, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential.
To continue the development of practitioners and counsellors into a cohesive and supportive team, through the use of open communication, team meetings and coaching. This will include developing the specialist therapeutic roles.
Additionally, to support the MARAC process and wider information sharing with statutory partners.
Ensure the services work to applicable accreditations and professional standards.
To promote a culture of engagement, improvement and best practice within the therapeutic teams, to deliver a high quality and accessible service.
To develop and maintain a culture and systems that promote trauma informed practice and equality within the therapeutic team, valuing diversity and offering empathy to victims of abuse, people who cause harm and violence.
To lead on reporting outcomes linked to the therapeutic team and the support of people using services.
Carefully monitor and evaluate the performance of the therapeutic team, with a focus on quality assurance.
Proactively build relationships with the wider statutory and voluntary partners across FearFree services, with a focus on supporting high risk adult victims of domestic abuse.
Actively network across the operating area to build the charity’s reputation and harness support for the organisation.
Application
To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.
There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
For information about the processing of your personal data at FearFree, please visit our website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Help us tackle health inequalities and support people excluded from care.
You’ll coordinate and deliver DOTW’s (London-based) outreach clinics and national advice line, guiding volunteers and ensuring compassionate, high-quality services for people facing destitution, violence, trafficking, or homelessness.
We’re looking for someone with excellent coordination and advocacy skills, emotional resilience, and experience supporting vulnerable groups. You’ll lead with empathy, think on your feet, and keep service users’ safety and dignity at the heart of everything you do.
We offer clinical supervision, wellbeing support, and training in trauma-informed and safeguarding practice.
We warmly welcome applicants with lived experience of migration, homelessness, or exclusion from health services.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
We are seeking a 12 months fixed term Casework Services Coordinator to ensure the efficient management of high-level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.
You will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.
Your responsibilities will include ensuring legal documents are securely managed, tracked, and handled with precision. You will act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations. Regularly liaising with beneficiaries, you will introduce them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal. Additionally, you will identify further RBL services that may assist beneficiaries and make referrals where needed.
This is a full-time role, offering 35 hours per week (Monday to Friday), with the flexibility to work from home three days a week and two days from the office.
What we are looking for:
We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
JFF Administrator/Executive Assistant
Job Title: Administrator/Executive Assistant
Responsible to: Director of Programmes and Innovation
Contract: 3 month Fixed Term contract, possibility of extension
Hours: 4-5 days/28-35 hours per week
Location: Hybrid/Home based, in the London area with regular travel in the Greater London area (approx. twice weekly) and occasional National travel
Salary: £30,000 FTE (£24,000 pro rata)
Leave: 22 days + bank holidays, pro rata.
The Role:
To provide high-quality administrative, coordination, and communication support across the charity. This role ensures smooth day-to-day operations, supports the Director and fundraising team, and contributes to the effective delivery of projects, workshops, and events. The postholder will play a key role in strengthening systems, improving efficiency, and supporting the charity’s mission to build children’s financial confidence.
Main Duties
Executive and Administrative Support
· Manage the Director’s diary, meetings, and correspondence.
· Prepare and format documents, reports, and presentations.
· Coordinate travel, logistics, and meeting arrangements.
· Maintain accurate and well-organised filing systems.
· Support refinement of administrative processes to improve efficiency.
Governance and Board Support
· Collate and coordinate board papers and meeting packs.
· Prepare and circulate trustee newsletters and updates.
· Maintain trustee and senior stakeholder contact lists.
Fundraising and Data Administration
· Process and acknowledge donations, ensuring accurate records on the CRM.
· Support fundraising communications and donor stewardship.
· Assist with fundraising research and preparation of proposals or reports.
· Provide administrative support for fundraising campaigns and events.
Workshops and School Liaison
· Liaise with schools to coordinate logistics and materials for workshops.
· Prepare and send workshop resources and packs.
· Support event delivery, including assisting on the day
Events and Community Engagement
- Coordinate logistics for internal and external events, including venue booking, catering, and invitations.
- Help at events to ensure smooth delivery and a positive experience for participants.
- Liaise with suppliers and partners as needed.
Communications and Design
- Format and design materials in PowerPoint and Canva.
- Support production of newsletters, social media content, and reports.
- Maintain brand consistency across all outputs.
Systems and Office Support
- Maintain shared calendars, contact lists, and databases.
- Handle general office administration and supplier coordination.
- Identify ways to improve systems and working practices.
Closing date: 5pm Wednesday 26 November. Interviews will take place online throughout the shortlisting process.
Please note we will only consider applications that include a CV and covering letter.