The Service Manager we are seeking to run our Neighbour Mediation Service must be a dynamic, resourceful and self-motivated individual to be able to run an efficient, productive service across several London boroughs. The organisation provides conflict resolution including, Neighbour, Family, Community, Youth, Workplace mediation and Restorative Justice.   

Fixed-term contract until June 2021

HMP Swansea

Ref code: AWS-201

Are you a highly organised, efficient and proactive self-starter able to work on your own initiative? Looking for an exciting new challenge? If so, join St Giles Trust as an Administrator, where you will provide vital administrative support and contribute to ensuring compliance with systems and procedures, standards and performance targets relating to the administrative functions.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

This key role will see our successful candidate undertake a broad range of essential office-based, meeting-setting and facilities monitoring tasks. This will involve managing, developing and updating the Client Database, collecting and collating data, and developing and maintaining effective and efficient administrative and office systems, including filing and recording systems.

You will also be expected to process all relevant internal and external correspondence and access emails regularly and distribute messages promptly, while offering general support to Peer Advisers, staff and manager when necessary is also an important aspect of the role.

What we are looking for:

• Strong IT skills, including proven Word, Excel, PowerPoint and Outlook experience 

• An excellent communicator, verbal and written, with impressive interpersonal skills

• A self-starter who is organised and able to manage own workload 

• Strong attention to detail and a proven ability to produce accurate work 

• Impressive time-management, organisational and prioritisation skills

• The ability to develop and maintain filing, database and recording systems

• Sympathy with the aims and ethos of St Giles as an organisation

In return, you can expect a competitive salary and generous leave allowance, staff pension scheme, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more besides.

Please note any appointment is subject to security clearance from the Prison Service and DBS Check.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, 10th June 2020. Interviews: 17th June 2020 (please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interview via video).

Creative Support is a national, fast growing not-for-profit organization providing support to individuals with a wide range of care needs. We are committed to providing responsive, person-centred care which promotes the independence, wellbeing and social inclusion of the people we support.

The Administrator will provide a high-level professional support and assistance to the Bradford Services at all times. The post holder will report directly to the Registered Service Manager covering the Bradford Services. The post holder must be able to plan and prioritise a varied workload, exercising appropriate judgement and responding promptly and appropriately to all enquiries.

The main purpose of the role is to provide an efficient and effective business support function to the Bradford Services. The Service provides dedicated support to adults with Mental Health needs & Autism in supported / shared accommodation and also the community enablement team that is registered with the Care Quality Commission.

It is essential all services maintain excellent and accurate records using systems that support the service to evidence CQC Requirements and Contract Requirements. Developing and maintaining robust recording systems with Service Directors guidance is a key function of the role.

The Individual Giving Administrator will assist the fundraising team to devise integrated marketing campaigns with the aim of maximising giving from existing supporters and acquiring and retaining new donors to SIFA Fireside. The post holder will explore and test new income streams from individuals and increase supporter engagement. The post holder will also be required to undertake administrative duties to support the wider Fundraising team and be involved with the marketing and communication plans and other areas to maximize income generation.

Creative Support is a thriving, dynamic charity providing person centred services to individuals with a wide range of needs nationally. We require a reliable, flexible individual to work as part of our professional front of house team at our regional office in Stockton.

The role involves liaising with administrators based in other areas; supporting staff across the North East region including Senior Management teams; speaking with Carers, families and other professionals. The administration side of the role entails supporting the regional recruitment and training coordinator, experience in recruitment would be beneficial however this is no essential.

The successful candidate will have a bright, positive approach with excellent communication skills; a clear telephone manner; strong organisational skills; data management skills along with MS Office experience. A high standard of customer care is the main purpose of this post. This is a part time role, working two days per week, 15 hours, however candidate must be flexible and willing to work additional hours to cover annual leave and busy periods.

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force. Experience is essential for this part time role and successful candidate must be flexible.

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with autism?

We are seeking a highly skilled, proactive and resilient Service Manager for our specialist service in Ulverston. This service has been developed to meet the needs of people with complex care needs including those with a learning disability, autism and those who display behaviours which can challenge.

Your role will be to lead the service as the Registered Manager, deploying your staff team effectively and creatively to deliver the highest standards of care and support, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, professional, person-centred practice and Active Support across the service. Relationships will be built based on respect and unconditional positive regard. You will be responsible for leading practice development and delivery across the service.

Key Tasks and Duties-

• Working as part of the Duty Manager Rota, which covers seven days a week which includes ensuring the robust leadership of the service.
• Providing direct support to service users for part of your working week.
• Working alongside staff members as they deliver support to monitor and observe their interactions and practice with service users, offering guidance, support and opportunities to learn how to dynamically respond to risk appropriately.
• You will be required to provide a practical response to service users behaviour that challenges, for example if you are present when there is an incident, you will be expected to respond to ensure that staff feel fully supported with such challenges.
• You will be responsible for reviewing all Behavioural Incident Reports, providing feedback on the approaches used using our Airtable Reporting Mechanism.       You will carry out debrief and reflect with staff following all incidents and will use your time to coach and mentor staff and junior managers to ensure they understand the importance of following behavioural guidelines.
• You will hold regular core staff meetings, providing staff with opportunities to reflect upon support difficulties and positive outcomes. You will provide staff with opportunities to build and develop emotional resilience in their work.
• You will work with the Complex Care Lead and other members of the team to present your findings following incident analysis and from staff consultations to ensure a round approach is delivered.
• You will ensure actions recorded on Clinical Action Logs are completed and will bring any concerns to your Service Director.
• You will provide accurate and robust updates to the multi disciplinary teams involved with our service users, ensuring they have access to appropriate analytical information to enable them to have confidence in our approaches.
• You will attend all MDT meetings for service users and will prepare appropriate and regular updates for all such meetings.
• You will be responsible for assessing new referrals for the service and will be able to create robust formulations of need, including appropriate transitions and initial support information.
• You will attend all contract review meetings and you will ensure your contribution is well prepared in advance.
• Developing the skills, knowledge base and professional practice of the senior team.
• You will be responsible for auditing all aspects of your service and developing action plans and systems to ensure continual service improvement.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. Our services in London and the South East employ over 600 staff supporting around 1,000 people with care and support needs.

Closing Date: 09 June 2020

HR Administrator

£22,000 per year

37.5 hours per week

Based in Windsor

We are currently looking to recruit a HR Administrator to join our friendly HR team. With our new Hospice opening later this year in Bray, this is an exciting time to join Thames Hospice as we recruit the additional staff needed to support our expansion plans.

This is a busy role that requires you to manage conflicting administrative priorities, so experience of effectively prioritising your workload is essential alongside high attention to detail and good IT skills, to include databases.

A HR background is not essential as full training will be provided, but you must be able to demonstrate a breadth of administrative skills that will add value to our team.

For an informal discussion about this role, please contact Alison Lindsay, HR Manager.

Closing date: 5pm, Sunday 7 June 2020

Interview date: TBC

This appointment is subject to a Standard Disclosure and Barring Service check.

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

This is a unique opportunity to take on a new role in a much-respected local charity and lead on all matters related to the support of people who are experiencing homelessness.

Jimmy’s currently runs a range of services in Cambridge, which this post will take responsibility for: -

• 24/7 emergency accommodation service based on East Road, with 26 beds, where people stay with us generally from 28 – 56 days.
• People can then move onto one of our 9 shared houses, where we support people for up to a period of 2 years, while helping them into more sustainable accommodation.
• 24/7 Controlled Drinking Project, supporting people who are alcohol dependent to control and reduce their alcohol consumption.
• Extended or ‘floating’ support, where we support people who have moved on from Jimmy’s accommodation, but still need our help.  
• Emergency winter service (SWEP), providing an extra 26 beds during colder nights between October and March in a partnership with the City Council.
• 6 new single-occupancy modular homes, in a partnership with Allia Future Business.

The role will be responsible for leading, supporting and developing our committed team of staff and volunteers, ensuring we continue to provide a caring, supportive, and high-quality service.

As essential workers, the team have come to work every day to ensure our services remain open. It continues to be a difficult time for many people, with unprecedented support to rough sleepers during the pandemic, and Jimmy’s will need to adapt to meet the continued challenges many people will face in the future.

About You

The person will come with experience of running high quality services that support people who have complex needs and who face a wide variety of challenges. This does not have to been in this sector, this is about meeting the needs of the people we support, so a background of service planning linked to improving outcomes for people with complex needs is required. The person will have excellent coaching and line management skills, someone with great communication skills, who can build relationships with people. They will be very well organised. We are a small charity, and a willingness to be ‘hands on’ as required is needed. Overarching this, the person will come with an understanding and genuine interest in supporting people who are experiencing homelessness.

How to Apply

To apply, please send us your CV and a supporting statement setting out how you meet the requirements set out in the Person Specification, both no more than 2 sides each, and an Equal Opportunities Monitoring Form. Closing date for applications is 2nd July 2020. We will be holding first stage interviews virtually, with a second stage likely to be in person, subject to the latest guidance at the time. To apply, and any questions, use the email in the Job Description.

Contract Duration: 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million

people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

We’re looking to recruit an excellent data administrator to join the Continuous Improvement function. It’s an opportunity to use your skills on a range of fascinating and important issues seen by our clients within the Help to Claim programme.

You’ll have experience of undertaking data analysis, collating and interpreting data, and report writing. 

Just as importantly, you’ll have a passion for using data to solve problems and in providing insight to a wide variety of stakeholders which informs the way we deliver our service. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Please note, subject to the volume of applicants, applications may close early at the discretion of Citizens Advice. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Office Administrator

This is a remarkable time to be joining their organisation as they focus on their growth and expansion in delivering world class Nursing and Care.

They are now looking to add a new Office Administrator to their team. You will ensure the smooth running of the Office by providing efficient and effective administration and office support. You will present a friendly, helpful, positive and professional image as the first point of contact for staff, visitors, suppliers and partners both in person, in video conference and over the telephone.

Office Administrator Responsibilities:

You will be responsible for general office administration including calls, office minutes, supplier liaison and managing catering and conferencing equipment. You will also support the recruitment, training and operational teams as required.

Office Administrator Requirements:

You must be comfortable communicating appropriately to a variety of clientele and using tact and discretion with confidential information. It is preferable you have a minimum 4 years in an office administration role and experience as a receptionist presenting the face of the company

They are looking for a friendly outgoing person who is organised, proactive in their approach to work and willing to go the extra mile.

About the company:

Delivering world class Nursing and Care. Their daily and live-in care enables their clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.

Established in 1996, for over 20 years their organisation has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support. Now expanding out of London and driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

Location: London

Job type: Full Time, Permanent

Salary: £Competiitve

You may have experience of the following: Office Administrator, Office Assistant, Administrator, Assistant Administrator, Administrative Assistant etc.

Ref: 93114

GamCare – Service Manager (Leeds)

Full Time – 35 hours per week

Salary £35,000 - £42,000 pa. – Dependent on experience

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

In September 2019 we launched the Leeds Community Gambling Service with our regional partner NECA. This service is integrated with the new NHS gambling provision for the North.

The Leeds Service is now seeking a full time Service Manager to oversee this exciting and relatively new service.  As the Service Manager, you will lead the team engaging, supporting and providing treatment for people concerned about their own or someone else’s gambling, and training to a wide range of local professionals and community groups to enable them to identify those at risk of gambling related harms and refer them into services.  

You will be a self-starter, with a passion for delivering innovative, quality services, and a collaborative style. You will have experience of leading and managing teams and of effective partnership working.

This post is subject to an enhanced DBS check

For further information please contact Helen Garratt, Director of Clinical Services

Previous applicants need not apply

Please note we do not accept CVs

To apply please complete the application form on via our GamCare website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Closing date for applications is Thursday 11th June at 9am.

Interviews are expected to take place on Wednesday 24th June

Are you experienced at motivating and leading a team and now looking for the next challenge? Our Lewisham Youth Accommodation Services have a vacancy for a new Service Manager to join the team.

Based over several sites, our services in the London Borough of Lewisham, provides a variety of accommodation with support to young people aged 16 and over. 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

As the Service Manager, your role will require you to develop the service and to lead and motivate the team, to deliver a creative and responsive support that empowers our young people to achieve their aspirations and make positive and sustainable life changes.

You will need to be comfortable leading the team within a strengths framework, as well as being creative and motivated to inspire opportunities for our service users to access.

We are looking for an individual who is passionate about and experienced in working with young people, as well as being capable of confidently leading a team. You will also be able to:

• Manage the delivery of a service to young people with a diverse range of needs; including those leaving care, offending, substance use, mental health and homelessness.
• Build and maintain strong partnerships with stakeholders.
• Motivate and lead a team through change and shape services to meet local priorities.
• Develop and build on our structured opportunities programme specifically for young people. 

If you think you’ve got what it takes, we would love to hear from you. 

Closing date for applications: 19th June 2020 (at Midnight)

Interviews to be held: 26th June 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Head of Services (Cancer and Cancer Prevention) 
Harrogate, North Yorkshire (with frequent travel across Yorkshire)

About Us 

Yorkshire Cancer Research is one of the most exciting and innovative charities in the UK. The charity is a leading funder of cancer research in the region and has a track record of supporting ground-breaking projects and clinical trials to help prevent cancer and increase survival. 

We are entering a very exciting period in our development. Following our commitment in 2015 to invest at least £100m in cancer research and service by 2025, our cancer and cancer prevention services work has already led to the creation of several pilot and larger scale programmes and we now require talented and motived people to expand and develop this vital work further.

We are currently seeking two exceptional individuals to join us as Head of Services and develop, deliver and manage a portfolio of evidence-based cancer and cancer prevention services.   

The Benefits

- Salary of circa £50,000 per annum DOE
- Pension scheme 
- Private medical insurance 
- 25 days’ holiday plus Bank Holidays (increasing with service to 30 days after 5 years’ service)
- Offices within walking distance of the train station/free onsite parking 

Both roles are permanent, although we will consider a temporary appointment for a minimum of 6 months for the right candidate. 

If you have experience of leading the delivery of health services, this is a superb opportunity to help us achieve our goal of saving an extra 2,000 lives a year in Yorkshire by 2025.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Head of Services, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player.

The Role

These are exciting, and continually developing roles for the charity, working in partnership with local authorities, Clinical Commissioning Groups, NHS Trusts, community and voluntary organisations and most importantly with patients and service users. The post holders will each take responsibility for a section of our cancer and cancer prevention portfolio depending on the post holder’s expertise and experience.

The full portfolio will aim to:

- Improve the early diagnosis of cancer by increasing uptake in national screening programmes and increasing awareness of signs and symptoms of cancer across Yorkshire
- Improve the early diagnosis of lung cancer by developing and expanding lung health checks using learning derived from the Yorkshire Lung Screening Trial (a clinical trial by Yorkshire Cancer Research)
- Reduce the risk of cancer recurrence through physical activity following an initial diagnosis of cancer
- Reduce cancer in Yorkshire through smoking cessation programmes 

About You

To join us as the Head of Services, you will need: 

- At least three years’ experience at a senior manager/team leader level in a relevant environment (such as delivering or commissioning services in a public, healthcare or third sector setting) 
- Substantial experience of implementing, managing and evaluating a strategic portfolio of health services
- Substantial experience of developing health services in collaboration with partners, patient advocates and service users
- Substantial experience of developing and maintaining strong relationships with stakeholders, including health service providers, commissioners, patients and service users
- Experience of commissioning health services 
- A degree level qualification in a public health, service management or health related subject OR a degree level qualification with at least five years’ experience in a relevant area, such as delivering or commissioning health related services in the public, healthcare or third sector setting

Other organisations may call this role Head of Cancer Prevention Services, Head of Healthcare Services, Healthcare Programme Manager, Cancer Prevention Programme Manager, or Head of Cancer Services. 

The closing date for applications is the 19th June 2020.

Webrecruit and Yorkshire Cancer Research are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next challenge as our Head of Services, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Customer Service Manager, an opportunity to join a growing Health Charity based in West London.

As the Customer Service Manager, working with the Head of Customer Services and supporting the Administration Manager, you will ensure the effective and smooth running of the UK office and provide excellent customer service to a range of stakeholders.

As the Customer Service Manager, you will be responsible for;

• Managing the daily customer contacts across all channels, to the set SLA standards and contribute to the department KPIs and goals.
• Take responsibility for collecting data across all customer channels, and analysing reasons for contacts to inform continuous improvement or highlighting issues in the customer journey.
• Working with the Head of Customer Service you will help to deliver improvements across all customer journeys across the organisation.
• At all times collaborate across all departments to ensure potential and actual donors, supporters, suppliers and other stakeholders receive the best possible service.
• You will also be responsible for managing the Admin Assistant and Customer Service Administrator, building and facilities management. In collaboration with the Head of Customer Service, manage the office health and safety requirements, carrying out risk assessments as necessary and following up on any required actions.

Our client is looking an exceptional Customer Service Manager who has solid experience in a comparable role, who has excellent customer service skills with the ability to demonstrate sensitivity and empathy. In addition;

• Experience in implementing customer service technology platforms, eg, live chat.
• Experience of implementing and managing a Knowledge Base.
• Knowledge of creating and updating customer service email and templates.
• Experience handling supplier relationships and managing SLAs and KPIs.
• Experience working with satisfaction surveys to inform improvements to customer journeys.
• An understanding of data protection/GDPR requirements in the context of the customer contacts.