Service administrator jobs
Want more results?
Add job titles:
OVERVIEW OF THE ROLE
This is an exciting opportunity to join the Client Services Team which operates within Helen Bamber Foundation’s vibrant, multi-disciplinary team. The duties of a Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to assist with overseeing the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation.
The role will work closely with the Office Manager and Appointments Lead as part of the Client Services Team. It includes support and cover to the Appointments Lead and any other operations tasks set by the Office Manager and Director of People. You will be at the heart of an exciting team of experts, working as the face of Helen Bamber Foundation and the first point of contact for both external and internal queries.
MAIN DUTIES AND RESPONSIBILITIES
RECEPTION FUNCTION
· Greet clients and visitors and fielding a wide range of queries (in-person, on the telephone, via e-mail and WhatsApp) in a timely manner;
· Ensure all site visitors and staff sign in/out using our Visitor Management System
· Handle the charity’s post ensuring that the appropriate persons receive it daily
· Deal with Walk ins in line with the charity’s policy
· Triage queries that come to reception internally to the multidisciplinary team;
· Provide accurate and detailed signposting advice as well as occasional casework for clients that might arise from fielding queries;
· Create and maintain signposting resources as needed
· Open and close reception at the specified times (typically 8.30am and 5pm);
· Order office supplies, refreshments and any other purchases authorise as necessary.
· Handle and accounting for petty cash, including client travel and staff/volunteer expenses;
· Record petty cash transactions on the appropriate spreadsheet and inline with internal policies
· Report discrepancies with Finance and investigating this in line with internal guidelines
· Lead, training, and supervising reception volunteers as well as providing ad hoc training to other members of the team as needed
· Provide administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping
· Assist with monitoring and evaluation (client surveys, Key Performance Indicators (KPIs) etc.)
· Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post
SELECTION PROCESS
We will invite candidates to an initial 15-minute online screening meeting week on Friday 27th February followed by shortlisted candidates attending in-person interview on Tuesday 10th March or Wednesday 11th March. We will also ask you to complete a short exercise on the day.
At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.
We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a standard DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.
The client requests no contact from agencies or media sales.
Thank you!
The role
We’re seeking a Services Administrator to join our fantastic Information Team!
Help us support thousands of people affected by pancreatic cancer each year. We support people through our nurse-led Support Line, our online, print and video information, webinars and our peer support Circles.
This is a varied, part time role reporting into the Senior Information Manager but working across our information and support services teams. Some of what you’ll be doing will involve:
- Providing administrative support across our information and support teams, including processing service users’ data, booking meetings, monitoring email inboxes and sending communications.
- Supporting the team with our digital platforms, including our website, social media and online shop.
- Carrying out regular data entry into our CRM, and collating feedback, data and statistics for team reports.
About You
We’re looking for someone who is process driven, always makes sure they get the details right, and is constantly learning and improving.
- You have good written and verbal communication skills.
- You are able to prioritise and manage a busy and varied workload.
- You have experience of administration, data entry and using a CRM database.
- You can use your own initiative and have great problem solving skills.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and wellbeing and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; [EM1] therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate support. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, and we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 1-2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply:
- You can download the Job Description and Person Specification on our website's advert for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Emily Morgan (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that interviews will be held at our office on 25 February 2026.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Thank you!
The Royal Statistical Society is an international professional body championing the vital role of statistics and data in society. We’re seeking a Professional Services and Member Development Administrator to deliver high-quality administrative support across professional certification, accreditation, and member development — helping ensure our members receive an outstanding experience at every stage of their journey.
This role is perfect if you’re motivated to keep processes running smoothly, enjoy working with people, and take pride in delivering excellent service. You’ll play a key role in supporting professional recognition activities, engaging with members and volunteers, and maintaining accurate records that underpin the Society’s work.
In this role, you’ll be:
-
Administering professional certification and accreditation processes
-
Supporting member recruitment and onboarding
-
Coordinating meetings and committees, including preparing papers and taking minutes
-
Maintaining accurate data in CRM systems
-
Responding to member enquiries and providing first-class customer service
-
Supporting volunteers and professional panels
This is a fantastic opportunity for someone who is driven to make a meaningful difference by supporting professional standards, strengthening a vibrant membership community, and contributing to work that advances statistical excellence across society.
Application Instructions
You will be redirected to the Royal Statistical Society's website, where full instructions on how to apply will be given.
Please ensure you have read the full role specification before you submit your application.
The successful candidate must have the right to work in the UK. Visa sponsorship is not available for this role.
The deadline for applications is Tuesday 17 February 2026.
Interviews to be held on Tuesday 3 March 2026.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a warm, highly organised, efficient and compassionate administrator to support our service team. This is a pivotal role, helping us implement and embed a new CRM system, keeping data accurate and usable, ensuring our admin systems and workflows run smoothly, effectively and safely.
The role involves some direct contact with women we support (mainly by email and phone), so you must be able to communicate sensitively, calmly and professionally with women who may have experienced trauma.
Title: Administrator (Services, CRM & Data)
Location: Office-based in Eastbourne, East Sussex (with occasional travel to other sites as required)
Hours: 14 hours per week (2 days)
Salary: £10,800 per annum (pro-rata, based on £27,000 FTE)
Length: Permanent
Reporting to: Service Manager
Role Description
Given the part-time nature of the role, priorities wi l be agreed weekly with the Service Manager. Core tasks revolve around CRM/data quality and referral administration. Other duties wi l be delivered by agreement and as capacity alows, so the role remains sustainable and the “must-do” work is completed reliably.
Key Responsibilities
CRM implementation, data quality, workflows and reporting
- Phase focus (first 6 months): Prioritise supporting the implementation and embedding of Cimplify CRM system, including data clean-up and migration, establishing clear ways of working, templates and workflows, as well as supporting the team to use the system consistently and confidently.
- Act as a day-to-day CRM and data champion, supporting staff with basic questions and liaising with the CRM supplier as needed.
- Support data migration and clean-up from spreadsheets and other systems into the CRM, checking accuracy, removing duplication and improving consistency.
- Maintain strong ongoing data quality and housekeeping (e.g. naming conventions, minimum data standards, duplicates, retention/archiving, configuration items, managing users).
- Help design and maintain efficient workflows and light-touch automations (e.g. referral tracking steps, reminders, task prompts, fo low-ups), reducing manual admin and improving consistency.
- Create and maintain dashboards and reporting views for different audiences (service team, CEO, trustees, funders) ensuring data is kept up to date and usable.
- Support the regular flow of insight into team meetings and contribute data/metrics for funder and annual reports in colaboration with the Service Manager, fundraisers and the CEO.
Referrals and service administration (trauma-informed)
- Provide practical programme admin support to the service team, as and when possible.
- Monitor shared inboxes, triaging messages, forwarding appropriately and supporting timely, sensitive responses and follow-up.
- Track referrals and service workflows: scheduling calls/meetings, sending emails, using templates and maintaining accurate records.
- Keep mailing lists up to date (including referrer communications where relevant) and send programme updates as required.
- Maintain confidentiality and handle sensitive information with care, following data protection and safeguarding procedures
Systems, documents and office administration
- Maintain clear filing and information systems (digital and paper), ensuring documents are easy to find and consistently stored.
- Support upkeep of key internal documents and templates (e.g. guidance notes, handbooks, simple policy documents), keeping versions tidy and up to date in colaboration with the Service Manager.
- Arrange meetings and room bookings; take minutes and maintain simple action trackers.
- Order and maintain office and programme supplies, keeping relevant inventories.
- Liaise with IT support regarding wi-fi, hardware or printer issues.
- Support the planning and administration of events (e.g. referrer events/open events/fundraising activities) as and when possible.
Personal Specification
Essential experience and skills
- Experience in an administrative role, carrying out a variety of administrative and general office duties.
- Strong organisation and prioritisation skills; able to maintain reliable records and systems with a focus on efficiency, quality and accuracy.
- Confident using digital tools (e.g. email, online documents), databases/CRMs/case management systems and AI tools (or confident in learning quickly).
- Strong understanding of confidentiality, data protection and handling sensitive information professionally (both in general and when using AI).
- Strong communication and customer service skills, with the ability to communicate sensitively and effectively (verbally and in writing) with a range of stakeholders.
- Confident working with processes and workflows; able to spot opportunities to streamline, standardise and reduce manual admin.
- Basic analytical confidence: able to pull key data and insights for reporting and decision-making.
- Ability to take initiative and work effectively both independently and collaboratively.
- Demonstrates an empathetic approach and commitment to trauma-informed, personcentred ways of working with women who may have experienced trauma.
Desirable experience and skills
- Experience supporting CRM implementation, data migration, and/or setting up dashboards and reporting views.
- Experience improving workflows and building simple automations/templates to reduce admin burden.
- Experience supporting monitoring, evaluation and learning data capture and reporting.
- Experience working in a charity, community, or frontline service setting, particularly with women impacted by trauma, exploitation, abuse or displacement.
Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.
Before accepting anyone for this role, we will ask you to participate in a Basic DBS check
Registered Charity
6 - 10
We support female survivors of abuse, exploitation and displacement, equipping them with the confidence, knowledge and skills for a brighter future.
The client requests no contact from agencies or media sales.
Thank you!
You will respond to referrals, making sure that survivors receive clear information about waiting times and next steps. You will book clients into assessments, arrange their first meetings and speak with them by phone, offering a warm and client-centred approach throughout. You will collect feedback and ensure that clients have the information they need when they need it. You will also prepare and manage performance data, and administer key service meetings including team development days and monthly allocations meetings. You will use Microsoft apps and Salesforce to support a part-time, remote team of freelance counsellors.
Location: Galop’s offices are located in London. Hybrid working is available.
Hours: 0.6 FTE: 21 hours a week
Contract: Permanent
Reports to: Therapeutic Service Team Lead
Salary: £19,192.15 per year (0.6 of FTE salary £31,986.91)
Closing Date and Applications
Applications should be submitted by 10am on 12th February 2026.
Interviews will be held on 27th February 2026.
REF-226 067
