Diocese of Llandaff, Church in Wales

Our vision is that all may encounter and know the love of God.

Telling a joyful story, Building our capacity for good, Growing the Kingdom of God.

We are seeking an experienced administrator to support the smooth running of our administration function for the diocese.

As part of the diocesan support function you will be play a key role in the delivery of the vision through building positive relationships and excellent customer service.

You will be responsible for:

• Completing a wide range of administrative tasks to support the diocesan office.
• Working positively and pro-actively with a team of administrators to ensure that a range of tasks are carried out within the team effectively and to an excellent standard
• Providing a high level of service to internal and external stakeholders

We can offer a competitive salary and development opportunities within a small but committed, enthusiastic and ambitious team.   

Llandaff Diocese Board of Finance

The Court, Coychurch, Bridgend, CF35 5EH

Deadline for applications: noon Friday 27th May 2022.

36% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Innovations for Learning (IFL) is a charity focused on using technology to close this literacy gap through a unique online reading support programme called TutorMate. Many children fall behind with reading simply because they lack the opportunity to practice. TutorMate addresses this problem by using a bespoke internet platform to pair volunteer tutors from corporate organisations with struggling pupils.

This role is an exciting opportunity for someone to contribute to the work of our fast-growing charity. You will work as part of the Tutor Support Team, ensuring that volunteers have everything that they need to make a success of their reading sessions with pupils.

Reporting to the Performance and Data Manager, you will work for 30 hours a week (Monday to Friday) and will need to be available for an 8:30 am start each morning. You will work remotely and will need to have access to a reliable internet connection.

This role is ideal for someone home-based who wishes to work part-time.

If you’d like to apply, please read the attached job description and send us your CV and a covering letter, which clearly outlines your suitability for this role and how you meet the role requirements in the job description.

Exeter Community Initiatives is looking for a conscientious and pro-active Lead Administrator to act as the main point of contact for their project Exeter Connect - a city-wide Voluntary & Community Sector Support Service. This is an exciting, varied and responsible role, in which the right candidate will support systems and processes for collection, collation and input of data, supporting the manager to ensure an efficient and high quality service is delivered by the team.

It is essential that candidates have good working knowledge of Microsoft applications, particularly Excel and experience of using business analytics and CRM systems is desirable.

We are offering the possibility for remote working although in-person attendance will be required at times.

Responsibilities 

• Act as the lead administrative point of contact for all VCS project work, associated staff and volunteers 

• Lead on the development and implementation of administrative processes to ensure the efficiency and quality of the service delivered by the team

• Maintain up to date databases and performance logs 

• Prepare reports on behalf of ECI community projects and partner organisations 

• Administrate marketing, PR and communications including producing marketing materials, preparing and sending regular communication and website maintenance

• Organise and support training and other events

• Any other duties that arise as the service develops

Introduction to Solutions for the Planet (S4TP) - Our award-winning Big Ideas Programme is an annual education programme that focuses on sustainability and combines STEM learning and STEM activities with enterprise and employability skills.  The programme starts with a Big Ideas Day where teams of 11-to-14-year-olds learn about sustainability and how science, technology, engineering, and maths (STEM) skills and careers can help solve sustainability issues. The teams then enter the Big Ideas Competition and develop their solutions to compete with other teams from schools across the UK. If the teams get through the Regional Finals, which are held at universities local to their school, they then present their idea at the National Final that takes place at the Palace of Westminster.

The Big Ideas Programme promotes the UN’s Sustainable Development Goals and supports the Government-adopted Gatsby Benchmarks of Good Career Guidance.  The programme involves employees from our Business Partners who spend time mentoring young people so they can develop business plans for their Big Ideas. For businesses, this provides an off-the-shelf employee volunteering scheme that offers management development, employee engagement and a great opportunity to demonstrate corporate social responsibility. 

Over the last nine years we have grown our impact from 600 to 4000 young people each year.  Working with 30 plus secondary schools. We are looking for an individual who will be as driven by our mission flourish and grow in the role as part of the Solutions for the Planet core team.

This is an exciting time to be joining S4TP, at a time of significant growth and development, and the candidates will require a “can-do” and “muck-in” attitude.

Our Mission: To bring businesses and young people together to share knowledge and skills to shape a more sustainable future.

Our Values:

1. Sustainability and Responsibility
2. Transparency and Integrity
3. Creativity and Innovation
4. Partnership and Collaboration

Role responsibilities

Programme administration:

• Collect and process programme information from participants (teachers/businesses).
• Send mentor assignment/teacher/mentor introduction emails out.
• Create and manage a system for collecting key data throughout the programme
• Provide a weekly report on progress to the Programme Manager and team.
• Coordinate the CREST Awards application and dissemination for students.

Event support

• Send out training invite emails to mentors and teachers
• Send out post-training emails to mentors and teachers
• Set up and manage pre and post-event email automation
• Provide basic technical support on virtual events e.g. MS Teams.
• Create master PowerPoints for Regional Final events including Big Ideas presentations.
• Anonymise and save student submissions into appropriate folders in Office 365.
• Support Programme Manager with events administration (itineraries/risk assessments/invoices etc).
• Collate feedback from judges’ comments after submissions/Regional Finals/ National Final.
• Proof student team feedback before sending it out to teachers.
• Book travel and accommodation

Website support

• Approve relevant users on our website.
• Troubleshoot any issues on the website
• Monitor Survey Monkey/Google Forms and update which students/teachers/mentors have sent in permissions/completed surveys or evaluations.
• Adding Big Ideas to our website.
• Post blogs and news on the website.
• Ad hoc proofing or documents.
• Other administrative tasks that come up throughout the year.

Business administration:

• Send invoices via QuickBooks.
• Process team expenses via QuickBooks.

Person Specification 

Skills & Knowledge 

Essential

• Maintaining and improving management systems
• Excellent interpersonal, written and verbal communication skills
• Ability to work with a wide range of people
• Excellent planning and organisational skills
• Ability to manage own workload, multiple priorities and work to tight deadlines
• Ability to deal with complexity and manage uncertainty
• Demonstrates a can-do attitude, willing to go the extra mile
• Meticulous attention to detail e.g. can spot errors and thinks systematically

Desirable

• Familiarity with QuickBooks or similar accountancy package.

Qualifications:

Essential

• Educated to a minimum of A-Levels or equivalent 

Competencies and Behaviours:

Essential

• Solutions-orientated - ability to work on own initiative to find creative solutions
• Flexible - the ability to work some early mornings/evenings and attend National Final.
• Team Player - the ability to work both independently and as part of a team
• Responsive to emerging needs and priorities
• Clear DBS check
• A commitment to fairness and equal opportunity

Experience of:

Essential:

• Using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Microsoft Forms), file management.
• Developing new ways of working in a small organisation/team
• Using a project management software e.g. Microsoft Planner, Monday or Asana

Desirable

• Using Google Forms, WordPress, Zoom, SurveyMonkey, Mailchimp.
• Basic familiarity with social media platforms particularly Twitter and LinkedIn

Other:

• Willingness to learn and develop personal skills
• Working without direct supervision
• Commitment and loyalty to S4TP’s mission
• Ambition and drive to help the organisation develop
• Open to new software that would help us automate or simplify repetitive tasks (such as Trello, Zapier, Mailchimp etc).

Come Join Us!!!

About the Role

As a Team Administrator in Health and Volunteering Operations, you will provide invaluable administrative support to the Leadership Team in a diverse range of settings. From meeting note taking to support the delivery of projects, you will enjoy a varied and busy portfolio of work which will often require working on your own initiative to see things through to delivery. Your role will be pivotal in ensuring the leadership team are well supported and their time is utilised effectively. You’ll be a self-starter and capable of working under pressure with multiple tasks on the go.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role you will have previous experience working in an administrative position with both customers and clients. You will be comfortable using Microsoft applications and have the ability to handle queries from both employees and volunteers.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 07/06/2022

Application Review Date: 28/05/2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

We have an exciting opportunity for a Service Desk Analyst to join the support team in the St. Mellons area of Cardiff, working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Cardiff and you will be working within a three core shift system to ensure that the IS Service Desk is adequately covered between 9am and 5pm. There may be an occasional requirement to travel in order to support local offices and stakeholders throughout the country. The role is subject to security clearance.

As a Service Desk Support Analyst you will be working to support circa 1200 staff nationally working within an ITIL structured environment. You will work in a high volume environment and you will be dealing with circa 35-40 tickets a day. You must have the ability to take ownership of issues and see them through to resolution while providing excellent service.

You will need:

• Service Desk (Support Analyst) experience in a Microsoft Windows environment and Citrix VDI, providing technical support including application support of bespoke applications (CRM).
• Solid 1^st & 2^nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
• Experience with Citrix VDI including XenApp and XenDesktop
• Windows Server 2008/2012, Active Directory and Exchange 2010 experience
• Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
• Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
• Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
• Desktop and browser security components: including site security certificates, firewalls and anti-virus
• IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
• Ability to multitask across multiple incidents, be organised and have a keen eye for detail

Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Why work for us?

CARE International UK is developing its new strategic plan and IT plays a major part in this. The new IT Strategy is being developed with focus on supporting other teams to improve efficiency and performance and ensure cross-team coordination on IT.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The post holder is expected to have these skills and experience in the following:

Solutions

• Acting as CARE UK internally/externally hosted database and SharePoint Intranet administrator, meet with business teams to define needs, implementing those needs, and working with the internal IT dept.
• Manage data manipulation by using e.g., stored procedures, transactions, triggers etc. to provide information to help management decision.

Managing implementations

• Implement business need by identifying the correct delivery method.
• Take leadership role in Project Managing the upgrade or implementation of all relevant business solutions, be a focal point for delivery across the organization.

Database Management

• DBA Support - administration, maintenance, and technical support of CIUK’s database systems and BI Tools .
• Technical Application 3rd line support – providing technical expertise to Care’s IT Helpdesk/Support Engineers relating to in-house built applications.
• General administration of CARE databases including but not limited to backups, maintenance, security and necessary upgrades when required or needed.

For more information, please read the Candidate Brief.

About the role

The post holder has responsibility for maintaining the relevant CIUK’s Business Applications and Information Systems and working with different departments in identifying IT issues to support CIUK’s existing business processes and operations.  The post holder also needs to be an expert in this field.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact hr team.

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please click on the apply button to be redirected to our website for the application form. Also, download and read the Business Systems Administrator Pack,  including the Job Description and Person Specification for more details on the role. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact hrteam. Please note, Curriculum Vitae’s (CVs) will not be accepted..

Closing date for applications: 23:59 Wednesday 25th May 2022

Interview date: w/c Monday 6th June 2022

Role overview
We’re looking for a creative, innovative, strategic thinker to join our senior management team. The Haven is going through a continued period of growth and we’re looking for someone to join the team who is driven to manage the development and effective implementation of our central services strategy.

Whilst your experience and expertise are important, equally as important is your approach. The postholder will be responsible for areas of work that are underpinned by processes and procedures; IT, HR and Health and Safety and Data Management and Procurement. Nevertheless, we need a disruptive thinker who isn’t confined by the status quo, but can demonstrate capability for thinking creatively, to ensure The Haven is implementing these functions in the way that ensures we keep pushing forward, enhancing the way we work. If you want to tick some boxes and appreciate a business-as-usual approach, this probably isn’t the role for you.

If you can tell us about how you’ll be able to bring a creative and innovative approach to central services and demonstrate and understanding of how central functions are critical to developing effective service delivery models, we’d love to hear from you.

We welcome applications from candidates who can demonstrate a tangible commitment to the progression and empowerment of women and girls, and to ending VAWG.

Location: Remote
Department: Finance & Business Services
Contract type Permanent, Part Time
Hours 30
Salary £40000 Pro rata 
Benefits Competitive

Ref : 132886

Frontline Services Helpline Adviser

Full time at 35 hours per week

Home based, UK 

Salary: £25,375 - £28,420 Dependent on experience

Permanent

Closing date: 9am Thursday 19th May 2022

Interviews will be held via Microsoft Teams w/c Monday 30th May

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling Helpline (24 hours a day, 365 days a year) to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

We are looking to recruit three Frontline Services Helpline Advisers to work flexibly across a four-week rota on shifts between 7am and 11pm, which includes weekends (two out of four) and evenings as part of a team which includes a Team Leader, Senior Adviser and 7-10 advisers.  There may also be opportunity to work permanent night shifts should this suit the candidate.

Advisers Key Responsibilities include:

• Providing empathetic advice, support and guidance to callers, who are affected by problem gambling, via our Freephone Helpline, Live Chat (Netline) and digital platforms.
• Enabling client led support, responding to their needs using facilitation skills, motivational interviewing and other therapeutic techniques.
• Ensuring issues of risk are responded to and dealt with effectively in line with our safeguarding policies.
• Knowledge and awareness of the wider issues which those affected by problem gambling may experience – and the appropriate services to signpost them to.
• Collaborate and engage professionally with other remote-working colleagues as part of a Helpline team.
• Using various IT systems; including call handling systems, CRM and internal communication platforms.
• Capturing client data in order to improve understanding and help us to tailor our support to those in need of support.
• Moderating our online Forum and Chatrooms.

You should have experience of working within a therapeutic support/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.  You will also be allocated time to focus on personal wellbeing.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Owen Young, Frontline Senior Operations Manager at or our Lived Experience Manager Colin Walsh.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Dementia Connect Local Service Manager

Contract Type: Permanent
Location: Home based - Leeds
Salary: £33,438 - £36,515 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 27 May 2022
Interview Date: 13 June 2022 via Zoom or Teams

As a Dementia Connect Local Services Manager you will provide leadership and management to local service teams across Tees Valley, North & East Yorkshire holding responsibility for the management and delivery of specific contracts, while supporting the Area Manager to deliver the Alzheimer’s Society’s strategy.

You will lead the local delivery of services across a designated area, ensuring that those services are of high quality, person centred, safe and that people affected by dementia are at the heart of all service delivery.

You will have direct line management responsibility for Dementia Support Workers/Advisors who provide support and guidance to people with dementia within a person-centred approach.

The Dementia Connect Local Services Manager will report directly to the Area Manager and will be a member of the Tees Valley, North & East Yorkshire management team. There will be a requirement for travel across the designated area with expenses paid in accordance with our expenses policy.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

We are the UK’s leading dementia charity. Every day we work tirelessly to find new treatments and ultimately, a cure for dementia. We provide expert information and support services to all those who need our help, and we are also creating a more Dementia Friendly Society so that people with the condition can live without fear and prejudice.

Our people are our greatest asset, and it is only through our people that we will achieve our strategy, therefore we are looking for an inspirational Leader who will truly role model our organisational values.

About you

As a Dementia Connect Local Services Manager you will be someone who can demonstrate the ability to build and nurture relationships with stakeholders to ensure that the lived experience of people with dementia is shared widely so that it can influence decision making, service quality and delivery, in line with our strategic priorities. We are looking for someone who has knowledge of key roles in the Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to organisation for all things dementia related.

You will have experience as a great people manager having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service. We want someone who role models our values and behaviours in all they do, who can work effectively with internal teams to achieve mutual outcomes. You should have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities. You will be someone who can work well as part of a multi-disciplinary team.

To be successful in this job you will have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

You may have experience of the following: Service Manager, Services Manager, Registered Manager, Care Manager, Care Management, Dementia Services, Dementia Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Ref: 132 744

Job Description

Title: Service Delivery Co-ordinator (please note that this role is know as Patient Services Co-ordinator within the charity)

Reports to: Administration & Services Lead

Based at: Remotely – Must be able to travel as required for General Meetings and Charity Events

Job Purpose: To provide direct emotional and practical support to patients and carers

Key Responsibilities, but not limited to:

• Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity
• Using the central database to record all correspondence, ensuring permission is gained to follow GDPR.
• Identifying gaps in patient information and assist in developing relevant medically approved resources to reflect current guidelines, treatments, services and advances
• Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums.
• Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global F Aware Week, Know Your Pulse & Support Groups etc
• Build a central database of case studies
• Gather content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources and interviews with medical advisors as necessary
• Propose titles and speakers for patient educational events and develop virtual educational videos

Person specification:

• Must hold a full and clean UK Driving License
• Educated to GCSE level (or equivalent)
• Excellent verbal and written communication skills
• Computer literate, with basic knowledge of Microsoft Word, Excel and Outlook
• Excellent organisational skills, with the ability to prioritise and manage own workload
• Can work flexibly, and as part of a team
• High standard of care to approach with attention to detail
• Can undertake a wide variety of tasks and multi-task with ease.
• Friendly and polite, with the ability to sympathise

Employee Support Assistant

Contract Type: Fixed Term contract for 18 Months.
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 30 May 2022
Interview Date: TBC (via Zoom or Teams)

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer's Society

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

About the role

We have new opportunity available for individuals who are looking to enhance their HR and employee support experience with the Alzheimer's Society.

Our centralised People Services team are responsible for supporting our people and their managers to use/interpret/apply the systems, policies, processes and procedures that support our people throughout their work life-cycle with the Society.

This role is integral to the delivery of an excellent experience for everyone who comes into contact with People Services by providing a professional first point of contact advisory service, alongside an efficient and effective administrative service.

This is a great opportunity for someone who has a great customer service approach and looking to further develop their career in HR.

About you

- Excellent communication skills both verbal and written (essential)
- Ability to work collaboratively as part of a team (essential)
- Be able to use your own initiative and search/offer resolutions to complex queries
- Provide high quality advice, guidance and support by email and telephone to our employees and managers
- Strong interpersonal skills you will develop good working relationships with your team and customers.
- Experience of working in a customer focussed role
- Demonstrate strong administrative skills and be conversant with using a database.
- Experience of working in a HR environment (desirable)
- Ability to demonstrate your highly-developed inquisitive skills to ensure full understanding of an issue, with the ability to explain complex and technical information clearly and simply.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You may have experience of the following: Support Assistant, Customer Service Advisor, Customer Service Assistant, Customer Service Agent, Support, Administrator, Employee Support Executive, Employee Service, Employee Services, Administrator, Admin Assistant, Office Administrator etc.

Ref: 133 012

Every childhood is worth fighting for. This is our belief. It drives us. And it’s why our Technology team work so hard to deliver effective management and development of its IT infrastructure to leverage maximum value out of its information systems for the benefit of children and enable staff to work effectively. Join us as an Application Support Engineer and make a contribution that really makes a difference.

The Technology Division works strategically and operationally with other divisions to ensure that we are able to support the business. The Applications support team, in ensuring the availability and reliability of our applications, is critical to achieving this objective.

This is a very exciting time to be joining our team as we expand and focus on taking the next step in the technological evolution of the NSPCC systems whilst also maintaining BAU activities to a high level.

As Application Support Engineer will be a senior member of a small, busy, and dynamic team working within a supportive environment. We have an extremely diverse set of applications, so you will need to have a broad range of knowledge across many disciplines and be driven to provide excellent service to our customers, as this is a very hands-on role.

We are looking for an Application Support Engineer who has a can-do attitude, a desire to learn new skills, and is a team player; bringing fresh ideas, perspectives and solutions.

If you have a broad range of technical expertise with a strong background in support and business process and have excellent communication and relationship management skills; this role is for you.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.

Please note, we are recruiting for this vacancy on a rolling basis, which means we will review and interview suitable candidates during the advertising stage, so we'd encourage you to apply as early as possible.

The National Road Victim Service is looking for dedicated caseworkers who can genuinely make a positive contribution to the lives of those traumatically bereaved or seriously injured as a result of road traffic collisions.

A rare and exciting opportunity to help us to help others

Do you want to make a genuine difference to people’s lives and be part of an enthusiastic, energised, and dynamic team delivering world class support services to people at a time when they are most vulnerable? Can you help us reach greater numbers of people in need and build upon an established foundation to create an enduring legacy?

Are you capable of working in emotionally challenging scenarios, delivering support to people suffering the horrendous consequences of road death and serious injury, whilst providing high quality care?

Did you know that every 20 minutes, someone is killed or seriously injured on our roads? The impact of that on individuals and their wider families is profound and far reaching and it can happen to any of us, at any time.

This is definitely not the average 9 to 5 job, and it is not every day that opportunities like this come along. You could be playing a significant part in our commitment to roll out our clinically developed, trauma informed support services across the country.

Who we are

We are Brake, the national, acclaimed road safety charity which provides the National Road Victim Service (NRVS). We have been supporting victims of the carnage on our roads since 1995. We also campaign for positive change to prevent future collisions and save lives.

Who you are

We are embarking on an exciting period of expansion with the creation of a number of new roles across the country which will involve the face-to-face provision of emotional and practical support to bereaved or seriously injured people. We need energised, self- starters who are passionate about helping others, to join our fantastic team.

We are looking for people who have a background in providing emotional support and practical research and advocacy for vulnerable people after a serious psychological trauma such as the death of a loved one in violent circumstances.

Specifically we are seeking candidates with:

• experience of frontline care for people in crisis with acute vulnerabilities and risks.
• research and advocacy skills – you get crucial things done through liaison with external agencies.
• significant resilience, and willingness to be professionally developed and clinically supervised.
• a full UK driving licence, with access to your own transport and willing to use it for work purposes (we reimburse travelling expenses). Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

We are interested in receiving applications, not to the exclusion of others, from people with a track record and references relating to backgrounds of working with people who have suffered sudden bereavement or working with people with heightened vulnerabilities.

The greatest reward comes from knowing you have made a real positive difference to someone’s recovery from psychological trauma, and the emotional or practical challenges presented by their sudden bereavement or serious injury.

We have roles available in the following locations:

• Gwent, North Wales, South Wales
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• Dyfed Powys
  29 hours per week, split evenly over 4 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• East Midlands
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• West Midlands
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• Eastern England
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• South, Southeast and Central England
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm
  1 role available
   
• West and Southwest England
  21.75 hours per week, split evenly over 3 days Monday-Friday, worked between the hours of 8am-6pm2 roles available
• Aberdeen, Edinburgh, Lothian and Borders and Lanarkshire and Motherwell
  36.25 hours per week, split evenly over 5 days Monday-Friday, worked between the hours of 8am-6pm
  3 roles available

If you are seeking out a new challenge and think you have the skills, passion, and commitment that we are looking for, we would be interested in hearing from you.

NRVS Regional Manager quote,

“I love my job because we share the same vision and are all committed to supporting people who are experiencing traumatic loss. This creates a warm and energising team spirit where everyone is there for each other. The Charity is constantly evolving, and I feel privileged to be a part of this process. I am trusted to deliver, and I work hard to maintain that level of trust, which ultimately allows me to deliver my very best to the people we support.”

Deadline for applications: Friday 20 May 2022

Interview date: Shortlisting will take place on two separate dates:

• Monday 9 May 2022, with those shortlisted invited to attend an online training and assessment centre on Thursday 12 May – 10.00-16.00; and
• Tuesday 24 May 2022, with those shortlisted invited to attend an online training and assessment centre on Tuesday 31 May 2022 – 10.00-16.00.

Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.