Service Charge Manager Jobs
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.
This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.
We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Terms & Conditions
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.
Salary: £35,000 – 40,000, dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications.
Please attach a personal statement ( no more than 2 pages long) outlining how you meet the Job Description and Person Specification.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Islington Complex Needs services have a full time Project Worker Complex Needs position (Milton House) and a part-time Project Worker Complex Needs (Ashley Road) position available.
About the role:
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
We are seeking experienced and highly motivated staff members for our Complex Needs Accommodation Service. The role will require you to work alongside the Regional Services Manager , to provide a high level of support to these clients at our Ashley Road and Milton House projects.
You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.
The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)
About you:
- Previous experience of working with people with complex support needs.
- Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.
- A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 2nd June at Midnight
Interview date: 12th-14th June
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for 30 years.
Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.
Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.
Funding from trusts and charitable foundations is vital to our charities ability to provide its vital, life saving work. Support Dogs is going through a period of growth and is looking for an experienced fundraiser to provide support to help us to reach further and maximise opportunities as our existing post holder takes maternity leave.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Senior Fundraising and Marketing Manager
Are you passionate about making a difference?
Do you love devising new and innovative fundraising strategies to achieve goal after goal?
Have you got experience within the Charity sector at a senior level, with a proven track record of strategic thinking and leadership? Then this is the job for you!
Beechwood Cancer Care is currently seeking an experienced and dynamic Fundraising & Marketing Manager to join our friendly Team.
Key responsibilities:
- Forging impactful community and corporate level relationships
- Initiating and executing successfully innovative fundraising campaigns and events to drive growth in aid of the Charity’s mission
- Overseeing all aspects of the Charity’s fundraising and marketing, from grant applications and donor relations, to CRM systems and digital marketing
If you’d like to join us in driving impactful initiatives for local cancer care, download the full job description and get in touch now!
N.B. There will be a presentation and short written exercise as part of the recruitment process.
Candidates can apply via the application form on the Charity's website or by submitting a CV and supporting statement demonstrating their suitability for the role.
Any CV's submitted without a supporting statement will not be considered.
Supporting those affected by cancer, grief and bereavement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.
This role is based in Ockley, Surrey, RH5 5NG
We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.
We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.
The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.
This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.
It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.
Key tasks, responsibilities and outcomes
To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.
To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.
To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.
To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.
To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.
To champion and celebrate good practice, to excite and enhance further great working.
To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures
To assist the Service Manager in ensuring the financial sustainability of the centre and budget.
To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.
To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.
To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.
To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.
To assist the Service Manager in reaching funded occupancy set out in the annual budget.
To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.
To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.
To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.
To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.
To effectively communicate with colleagues, residents and agencies.
To build and maintain open and productive relationships between all parties.
To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.
To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.
To attend events when required and at times deliver presentations.
To work alongside the Service Manager to complete objectives and achieve targets set for the service.
To undertake relevant training that may fall outside of their normal working pattern and hours.
To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.
To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.
Other tasks which may be required to ensure the smooth and effective running of the service.
Personalised support
Encourage and act upon innovation in your area to deliver quality services.
Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.
Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.
Ensure that each young person has a SMART and person-centred support plan in place.
Ensure young people are listened to, responded to with actions taken through various forums
Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.
Safeguarding and safety
Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.
Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.
Report accidents and incidents in accordance with company policies and procedures.
Staffing
To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy
To provide a thorough and comprehensive induction programme to new staff.
To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.
Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.
Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.
Provide opportunities for staff training and development.
Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.
Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.
Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.
Quality and Management
Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.
Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.
Work alongside the Service Manager to ensure all services are delivered within budget.
Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.
Fundraising
To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.
Help facilitate visits of funders to demonstrate the impact of Amber’s work.
To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.
Financial
To follow all financial policies and procedures as required and in the absence of the Service Manager.
To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.
To support the Service Manager in completing and contribute to the annual budget.
In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.
In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.
Experience
Relevant professional or management qualification
Experience in management, preferably in the social care sector.
Experience leading and delivering projects.
Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.
Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.
Proficient in the use of Microsoft Office.
Experience of working with disadvantaged young people.
Effective Budget and Resource management.
Experience of effectively managing change and delivering service improvements.
Networking, influencing and negotiation skills
Personal Qualities
To be relationship focused and understand and address the needs of your staff team and young people.
To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.
To be assertive, confident, resilient and have the ability to initiate action when required.
To have passion, enthusiasm and drive.
To be a reliable, supportive and a professional role model for effective leadership with the centre.
To work flexibly according to the organisational requirements.
Job Types: Full-time, Permanent
Salary: £33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)
Experience:
- Management: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £31,200 to £38,000 pa
Reporting to – Chief Operating Officer
Contract type – 10 months maternity cover (with the possibility to extend)
Location – Midlands, Liverpool or Newcastle (homebased with weekly field travel within the Midlands, North East, North West and London office)
Hours – Full time 37.5 hours
Start date: August
We are looking for someone to carry out maternity cover for our Programme Manager (Midlands & North). The Programme Manager role purpose is to lead on all aspects of service delivery within the Midlands & North area, which currently covers the following hubs: Birmingham, Solihull, Leicester, Northumberland, Tyne & Wear, County Durham, Liverpool, Warrington & Oldham. This is a 10 month fixed term role with the opportunity to extend employment at the end of the contract.
This includes accountability for the delivery of our in person services, digital delivery (Player Profiles), impact, employability, regional fundraising, regional partnerships, business development and people across all regions in the Midlands & North. You will directly line manage at least 3 people but be responsible for a wider team of circa 15 people.
This is a varied and hands on role that will be full of purpose. You’ll be joining a supportive and driven team that works hard to help young people change their lives. As a manager you will play a key part in the leadership of the organisation and driving the implementation of strategic plans on the ground.
It is important to us that this role remains embedded within the delivery of our interventions, therefore the post holder will be required to spend up to 25% delivering our programmes or working alongside staff for quality assurance.
Who you are
- At least 2 years experience leading a team and the ability to manage a team across a broad geography.
- Someone who aligns with our playbook values: play as a team, tell it like it is, future focused and high energy.
- A passion for our cause and ability to engage with young people effectively.
- Previous experience working in a charity, social justice, sport, youth work or teaching would be advantageous.
Applications
Email us your CV and cover letter by 12th May.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
Here at Battersea, we are looking for someone to join our Finance & Corporate Services Team to provide comprehensive and proactive executive assistance to the Director and departmental functions across the Directorate.
The successful candidate would be responsible for providing effective EA support, convening and supporting committees and regular meetings across the directorate, supporting on strategic workstreams across the Directorate, and providing a range of administrative and co-ordination support to the Heads of the Finance & Corporate Services Teams including support for team projects.
We are looking for someone who has experience in a similar role with a demonstrable track record of inbox and diary management, administrative support to a Director across multiple functions, with a proven ability to manage the day-to-day operations of a busy office, prioritising a high-volume workload effectively and exercising a high degree of judgment, tact, and discretion at times working to deadlines.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 24th May 2024
Interview date(s): w/c 27th May 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Would you like to be part of a passionate team working to prevent harm to children?
· £26,207 FTE plus pension and NI contributions
· Monday to Friday 8.30am-2.30pm – or Part Time or Job Share
· Free parking
· Term time only. Annual Leave compensation included in FTE salary.
· Employees’ Assistance Programme
· Uniform provided – polo shirt and fleece
You will be a key team member, being the first to welcome schools when they arrive in the morning. You will take them through their day, facilitating and making everything run smoothly.
On days that you’re not Visit Managing you’ll be a Guide for small groups of children, taking them on their interactive educational journey through the safety zones.
This role could suit you if you are…
Well organized and have experience of managing different scenarios calmly, with confidence, and good humour. You will be able to engage, and enjoy working with, people of all ages from 10 to 80 years old. A real team player who is prepared to take responsibility for ensuring a smooth service for all involved. Someone that has strong safeguarding values and passionate about promoting the well-being of children and young people.
Experienced in working in face-to-face delivery in any sector, having an education or training background would be desirable.
Enhanced DBS check with children’s barred list information required
To apply send your CV and a covering letter telling us why you’d like to be one of our Visit Managers to the email address in the Job Description
Deadline is midnight on Sunday 2 June 2024
If you’d like a chat about the role before applying just call Elaine on 0116 262 9739
To apply please send CV and covering letter telling us why you'd like this job and how you fulfill the criteria
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities. Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager. As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.
ABOUT YOU
- An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
- An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
- A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels
ABOUT US
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
Closing date: 29th May 2024
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for someone with experience of developing and delivering a successful support programme to service users in a prison, probation or social care setting to join us as an Older Prisoners’ Activities Manager within The Salvation Army, this position is called CAMEO Manager.
In partnership with HMP Liverpool and Liverpool City Council we run CAMEO (Come and Meet Each Other) a programme which offers a supportive, caring and stimulating environment for older people in prison. As Manager you will be in charge of setting up an innovative and engaging day centre which will provide meaningful activity and positive relationships, improves wellbeing, reduces social isolation and offers opportunities for rehabilitative interventions.
Key Responsibilities:
- Build positive relationships with service users and foster effective stakeholder relationships with internal and external agencies in order to develop innovative and collaborative approaches to meet the needs of the prisoner cohort
- Be responsible for the overall development and continuous improvement of the service, keeping updated with and implementing best practice to maximise the effectiveness of the service
- Provide effective line management and support to the Assistant Manager
- As required, undertake and ensure that all relevant administration, data collection and analysis is collated and reported on, including monthly and annual reports to line management
- Be an active part of the wider CAMEO team, bringing meaningful contributions to team meetings, departmental strategy and development of the wider CAMEO programme
- Be accountable for ensuring the finances of the service remain within budget
- Contribute to any security checks, planning and risk assessments as needed
- Undergo training in safeguarding, security awareness, conditioning and manipulation awareness, and other HMPPS/TSA training deemed necessary by line management
To succeed, you will need:
- Strong experience of developing and delivering a successful support programme to service users in a prison, probation service or social care setting
- Strong experience of working collaboratively with multiple agencies and stakeholders
- Strong interpersonal skills with the ability to develop successful and collaborative working relationships with service users and colleagues, including vulnerable client cohorts
Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.
Appointment subject to satisfactory references, proof of right to work in the UK, a satisfactory Enhanced DBS with Barred List Check and Prison Security Clearance.
As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Job Purpose - Project Delivery Manager
Responsible for the overall management of a defined project(s); establishing the membership of a cross functional project team; ensuring that the work is done within agreed time, cost, and quality tolerances; ensuring execution; ensuring post project evaluation.
Dimensions
- The post holder will have a high degree of autonomy to deliver project(s) benefits.
- The post holder will have matrix management responsibility for project team members.
- The post holder will have responsibility for the effective management of allocated project(s) and associated budget (Budget will vary depending upon the size / scale of the project implementation).
Key Result Areas
- Deliver the definition, planning, development, and operational implementation of a new system(s) across the organisation.
- Developing the Project Initiation Document for Sponsor sign off that ensures effective estimation of cost, timescales, and resource requirements, including a detailed Quality Plan.
- Active management of project progress, scope, budget, risks, issues, resources, dependencies, stakeholders, vendors, and requirements throughout the project lifecycle, escalating to the Project Sponsor, as appropriate.
- Ensuring that Delivery Partners produce robust and realistic detailed project plans which enable critical path analysis, ensuring action is taken where these deviate from agreed tolerances.
- Manage supplier relationships – Using strong negotiation and influencing skills, you will ensure that suppliers / vendors keep to project delivery plans, that SLAs / KPIs are met, and that performance / delivery remains at a high standard. You will lead in the resolution of any blockages / challenges.
- Assuring and overseeing the effective management of all project workstreams to agreed quality criteria throughout the project lifecycle.
- Assuring and overseeing the development and execution of a stakeholder engagement plan to manage relationships, ensuring buy-in, timely involvement and commitment of key stakeholders.
- Put in place governance and control structures for the design, implementation and management of business process, infrastructure, data/data quality design.
- Ensure that robust frameworks are in place for User Acceptance Testing by systems users, project members and maintain oversight/approve resolution plans and changes.
- Support the Head of IT / Director of IT in contract management.
- Assuring the project(s) are managed according to best practice principles and appropriate governance is in place.
- Assuring and overseeing the provision of accurate and timely reporting to the Project Board, PMO and Digital Steering Group
Person Specification Essential Requirements:
Skills and Knowledge:
- Excellent Knowledge of project management methodologies – Prince 2, Agile.
- Excellent knowledge of business process re-engineering methodologies, approaches and tools.
- Highly organised; ability to work with minimal. supervision to tight deadlines and manage others within a project environment.
- Excellent leadership skills, knowing how to take charge.
- An effective communicator with the ability to adjust style depending upon the audience.
- Effective negotiation skills; experience of working with multiple stakeholders at all levels.
- High level of commercial awareness with the ability to confidently manage a substantial budget.
- Ability to solve problems quickly.
- Proficient in a range of project management software tools including MS project, Excel and PowerPoint
Values and Attitudes:
- Takes personal responsibility and holds others to account.
- Is solution focused and has a “can do attitude”.
- Is able to inspire others with their passion and enthusiasm.
- Demonstrates honesty and integrity and demonstrates through their behaviors the organisational values.
- Embraces change, viewing it as an opportunity to learn and develop.
- Accurate and methodical in approach to work
Experience:
- At least 5 years’ experience project managing large scale system/CRM implementation projects.(MS Dynamics)
- Proven track record of re-engineering existing business processes.
- Proven ability to drive change whilst maintaining strong stakeholder relationships.
- Proven ability to deliver large scale implementations on time and to budget.
- Experience of managing cross functional teams.
- Experience of working with external suppliers.
Qualifications & Training:
- Educated to degree level or equivalent.
- Project Management qualification e.g. Prince2/Agile
Other:
- Must be a driver with own method of transport and a clean, valid driving licence, willing to travel to other sites, when required.
Additional Project Information:
You will be leading on the implementation of a real-time care management system built on a Microsoft Dynamics platform. This will be a major opportunity for the organisation to completely reengineer our front-end processes, enabling our support staff to capture data at the point of activity and eliminating paper. Also provide robust management information to effectively monitor the quality and compliance of the services we provide to the people we support. This will assist us in our ambition to be the sector leader in quality, value and personal outcomes.
If you feel you have the relevant skills and experience and are interested in managing this groundbreaking project for a fixed term 18-month contract, we want to hear from you now!
To deliver outstanding personalised support that creates independence and value.
The client requests no contact from agencies or media sales.
Purpose of the Role
The Digital Marketing Manager will implement and help develop a new digital marketing strategy, crucial to the ongoing development of ArtsEd’s profile and reputation and the successful delivery of all our programmes.
Understanding the needs of current and prospective students and pupils and their parents, and being able to identify digital plans and initiatives which will enable ArtsEd to meet both the long and short-term needs is a central aspect of the role.
The Digital Marketing Manager will lead in the planning and implementation of digitally creative and customer focused campaigns and will be responsible for the achievement of student and pupil recruitment targets. They will work closely with senior staff and the rest of the Marketing team to deliver highly effective experiences to all stakeholders and potential stakeholders.
The Digital Marketing Manager will be responsible for the continuing development of ArtsEd’s online profile amongst all of our target audiences, including high-level industry connections, potential supporters and the local community, alongside potential students, pupils and parents.
In addition, the Digital Marketing Manager will be responsible for ensuring that ArtsEd’s messaging is consistent, innovative and compelling across all platforms.
Digital Marketing
- Plan and execute digital marketing, including SEO/SEM, email, social media and display advertising campaigns in collaboration with the wider marketing team.
- Use digital marketing expertise to create effective user funnels to optimise conversion rates, tracking user behaviour in order to refine processes.
- Collaborate closely with staff across the organisation to identify storytelling opportunities to ensure a full understanding of ArtsEd’s broad range of target audiences.
- Set up digital advertising campaigns through Meta, Google Ads and other platforms
- Utilise excellent graphic design skills to collaborate with the team on the design and delivery of different digital campaigns for all stakeholder groups. This will include mass e-mails, social media posts and digital collateral as required.
- Instrument conversion points and optimize user funnels.
- Monitor social media communications (both comments on posts and direct messages) and respond in a timely and appropriate manner.
Design & Brand
- Be a guardian of the ArtsEd brand, ensuring correct and effective use of our branding and house style both internally and externally.
- Ensure all digital information is accurate, up to date and relevant.
- Ensure ArtsEd embraces and celebrates diversity and inclusion through all digital marketing touchpoints.
- Develop and manage image library including liaising with relevant staff to select images, co-ordinating in-house photography and film requirements, up-dating plasma screen and fulfilling external requests for images.
- Ensure all touchpoints communicate ArtsEd visual identity. Working with the wider Marketing team to review and implement ArtsEd brand architecture structure on digital platforms
Graphic Design
- Create print and digital advertising material using Canva or similar software.
- Design and create in-house digital signage and support the Marketing Officer where needed.
- Support the print production process, liaising with printers and publications, proof reading and adapting print collateral as required.
Recruitment
- Lead on the implementation and delivery of a robust digital marketing strategy to optimise student and pupil recruitment across the whole organisation. This will include:
- Building on existing digital activity to maximise its reach and impact against all of our target audiences, including digital and associated print advertising.
- Managing an associated programme of recruitment focused events and activities, both virtual and face-to-face, to raise our profile and to maximise our enquires, registrations, applications and acceptances across all of our activities.
- Supporting the relevant teams in the delivery of this programme, which will include existing activity e.g. Day School and Sixth Form Open Days, degree audition days and our outreach programme.
- To programme our email marketing conversion communication using software Mailer Lite/MailChimp
- Overseeing the production of all marketing collateral.
Social Media
- Overseeing the planning and delivery of a social media plan that aligns with and enhances all strands of the marketing and communications strategy
- Create engaging and content drive social media assets.
- Oversee and a schedule the delivery of day-to-day social media content
- Work with the marketing officer to Launch as short form video content strategy for all platforms with aligns with the Marketing and organisations strategy.
- Be the expert in understanding movements regarding social networks ensuring ArtsEd has a presence and brand building content on the right platforms.
- To have responsibility for all digital advertising, including social paid adverts.
Website
- Manage through line managed staff all aspects of the ArtsEd website, ensuring that it remains relevant to all users at all times. This will include:-
- Ensuring factual content is kept up-to-date, imagery and video is regularly refreshed and that the overall site reflects ArtsEd’s unique offer.
- Identifying opportunities to create and update brand focused content
- SEO
- Analytics
Market Analysis/Planning
- Review and analysis of data to identify competitor tactics, market trends, new opportunities and challenges.
- Ability to understand different audiences and relevant content to ensure successful conversion rates and enhance the student and stakeholders experience.
- Explore new methods for collection of data and how this can be used to improve recruitment processes
- Complete quarterly digital impact reports
- Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
- Implement regular surveys of students and staff, collecting quantitative and qualitative material to support marketing and communication campaigns.
- Stay up to date with the latest trends and best practices in online marketing and measurement.
- Shape outcome based on data.
Events
- Work with team on the planning and delivery on a programme of events, including Auditions, Open Evenings and Open Events.
Other
- Carry out any other duties as reasonably requested.
- Commitment to equity, inclusion and diversity
- Line management of direct report
Type of role: Full time, permanent
Annual Salary:£28,000 to £31,000 (depending on location and relevant experience)
Holidays:25 days per year and up to 5 discretionary efficiency days
Location: London, Victoria or Manchester Ancoats
Working Hours & Pattern: 40 hours per week. Monday to Friday, 9am to 5pm (flexible)
Start date: As soon as practicable
Welcome to Ada!
We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.
We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).
We stand apart from other Colleges due to:
- The quality of teaching, learning and assessment of computer science and related subjects
- Our fantastic progression outcomes for our learners
- The breadth and depth of our industry partnerships
- Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
- Our high support, high expectations culture for staff and learners
We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.
Job Purpose
The post holder will work cross-functionally to provide front-line administrative and transactional systems support to the People team and the Finance team. Within the HR/People elements of the role, the focus will be on day-to-day systems and process queries, recruitment, HR system support to Ada’s staff, compliance and general HR administration. This will require the post holder to have strong communication skills, strong attention to detail, and have the ability to manage and prioritise their workload.
To be successful in the role the post holder will:
- Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth;
- Be consistent and accurate and have a keen eye for detail;
- Have experience in and be committed to following careful procedures to protect the sensitive personal data involved in this role;
- Have excellent numerical skills and good knowledge of Excel;
- Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation;
- Be able to take the initiative and demonstrate a creative problem-solving approach;
- Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely.
Role Responsibilities:
Finance Support: 60%
Support the Assistant Finance Manager in updating the Purchase Ledger:
- Ensure that purchase requisitions are received and processed on the accounting system in a timely manner,
- Ensure that all expenditure is recorded against the relevant nominal code and cost account, and that the correct VAT code is used,
- Ensure all suppliers’ invoices are attached to purchase requisitions on ApprovalMax
- Prepare mid and end of the month BACS payment run and ensure that suppliers are paid within payment terms,
- Receive and check all statements from suppliers,
- Investigate and action any issues that arise with regards to creditors,
- Regular review and maintenance of the outstanding purchase order and goods received notes report,
Support the Assistant Finance Manager in updating the Sales ledger:
- Ensure that all income is recorded against the relevant nominal code and cost account and that the correct VAT code is used,
- Ensure that all requests for sales invoices are processed and sent to debtors promptly,
- Ensure that all requests for sales invoices are monitored and chased so that the prompt payment is received
Petty Cash:
- Ensure that the disbursement of the funds, keeping records of those disbursements and requesting replenishment of the fund is done accordingly to the Petty Cash Policy;
- Ensure that the reconciliation of the business petty cash transactions is done on the bi-weekly basis in the Xero finance system.
Other finance duties:
- Support Assistant Finance Manager in preparation of the pay runs;
- Monitoring finance account inbox and dealing with staff, students and supplier queries to ensure they are quickly and properly resolved;
- Support staff in following the financial policies and procedures, such as: filling out charge card tracker, purchase orders, setting up new supplier;
- Support the Finance team in setting up a Fixed Asset Register and making sure it is kept up to date on a regular basis;
- Support the Finance Team with any other queries that may arise.
HR Support:
Recruitment
- To work with the HR Manager to draft adverts for posts being advertised, ensuring that they are well-written and engaging.
- To obtain quotes for advertising on various job boards and recruitment media channels in a timely and accurate fashion ensuring the best possible exposure for vacancies
- To coordinate interview/selection logistics including room bookings, diary management, scheduling and preparation of relevant materials and sending invites to candidates
- To support the HR Manager with the administration processes around onboarding and offboarding of staff including consultants, mentors, volunteers and governors.
Inbox Management & Staff queries
- To manage the recruitment inbox, responding to candidate and hiring manager queries in a timely manner
- To work with the HR Manager to manage the HR inbox, responding to staff enquiries in a timely manner recognising that some correspondence will be highly confidential and/or sensitive in nature.
Systems & Compliance
- To be the main point of contact for all HR system queries and to action all first-level system transactions, escalating more complex transactions to the Head of People & Talent or the HR Manager.
- To send out reference requests for all shortlisted candidates, chasing responses and passing on to the relevant line manager
- To maintain spreadsheets and trackers to ensure all relevant HR information is collected and collated (eg vacancies, DBS and other pre-employment checks, probationary periods, performance management, exit interviews.)
- To create and maintain electronic copies of personnel files
- To support with the updating of the Single Central Record for all staff, volunteers, consultants, agency workers and governors
- Under the direction of the Head of People, issue relevant letters to staff in relation to Employee Relations (ER) matters ensuring that timelines are strictly followed, meetings arranged, notes/minutes taken and all paperwork, including checklists, is fully completed.
- To support the People team with all HR policies, processes and projects as required.
General Administration
- To provide accurate data for Education and Skills Funding Agency (ESFA) in monthly data returns,
- Liaising with CIVICA support team to seek advice on better use of MIS (REMS),
- Acquire data from primary and secondary sources and update database system REMS,
- Keeping up to date with the latest ESFA funding rules and regulations.
Additional duties:
- Undertake confidential shredding and filling,
- Coordination Support for the Finance or People/HR elements of staff on-site events
Person Specification
- Previous Officer/Administrator experience and used to working with limited supervision ideally in a Human Resources field.
- Ability to undertake administrative tasks and development of effective office systems and procedures
- Ability to use information technology for,word processing, spreadsheets and databases and excellent typing skills
- Ability to pick up new applications and software quickly
- Ability to work under pressure in a constantly changing and demanding environment
- Excellent written communication skills
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- A good understanding of equal opportunities issues as they affect our stakeholders
- Strong stakeholder management, working with individuals across an organisation
- Aligned with the values of the College in their approach to their work.
- Perform duties with the highest level of confidentiality and have a strong sense of integrity
Other Requirements:
- Passion for working with young people and adults to help improve their life chances
- A commitment to on-going personal development
- A willingness to work flexibly and where necessary outside of normal working hours
- Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.
Variation to this Job Description
This is a description of the job as it is at present, and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.
Safeguarding
We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us.
How to apply for the role
Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have in the subject field please write “Application for Finance and HR Officer” followed by your name.
Closing date for applications: Monday 20 May 2024 at 09.00
The client requests no contact from agencies or media sales.
We are currently recruiting for a Head of Treasury to join our growing Association. As a senior member of the finance team the role is responsible for delivering a first-class treasury management and business planning service to the Association.
About Us
Hightown Housing Association Limited is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, providing a wide range of housing and support services for families and single people including people with disabilities.
Hightown currently manages almost 9,000 homes and employs over 1,000 staff. The housing association has an annual turnover of £136 million and a development programme through which the Association will grow to 10,000 homes by March 2027.
About the role
Reporting directly to the Director of Finance, the role will manage and motivate the Treasury team ensuring that it runs as an efficient and effective service whilst fulfilling internal and external customer requirements.
Key to the role is managing the Association’s portfolio of over £850m of bank loans and capital borrowings, ensuring that accurate and up-to-date records are maintained, and excellent relationships are preserved with our banking and institutional investor partners.
The Head of Treasury is also responsible for creating and maintaining the long-term financial business plan for the Association and producing detailed sensitivity analysis and multi-variant stress-testing.
About you
You will be a subject matter expert and will drive continuous improvement in the efficiency, security and control of daily treasury and business planning activities.
Holding a professional accountancy qualification, (eg ACA, ACCA, CIMA) and ideally a treasury qualification (eg MCT, ACT) you will:
- Be proactive with the ability to work to a general brief with minimal supervision
- Have excellent financial analytical and treasury skills
- Have experience of managing a loan portfolio in excess of £500m
- Have experience of negotiating and managing loan agreements with banks
- Have experience of arranging borrowings from institutional investors through the capital markets
- Have the ability and experience to develop and maintain appropriate treasury systems procedures and internal financial controls
- Have experience of building and maintaining complex business plan models
- Be a great leader and able to manage and motivate staff to achieve high standards of performance
Benefits
We offer a range of benefits which include:
- Salary of £95,000 based on a 35-hour week
- Generous 33 days annual leave allowance, rising with service, (inc bank holidays)
- Hybrid working (3 days office / 2 days home)
- Monthly attendance bonus
- Annual bonus based on performance
- Workplace pension scheme
- Mileage paid for business usage.
- Employee Assistance Scheme to support your health and wellbeing
- Life assurance of three times your annual salary
- On-site parking and gym
- Blue Light Discount Card
- Commitment to health & wellbeing with the Five ways to Wellbeing
Closing date: 31 May 2024
Interview date: w/c 10 June 2024
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We are an Equal Opportunities Employer.
We are a Disability Confident Employer.
The client requests no contact from agencies or media sales.