Service delivery and development manager jobs in brixton hill, greater london

We are hiring a Deputy Manager to deliver quality services to children and young people with learning disabilities and/or Autism.  The job is based in our wonderful five bedded home in Tower Hamlets providing fun-based after school activities and short breaks for a small group of children with Autism in a residential setting.  

The role will involve balancing multiple priorities in running an essential and inspirational service for children and young people with Autism.  You will support with strategic and logistical planning while also carrying out hands-on work alongside the rest of the team, ensuring a child centred approach is maintained at all times, and involving children, young people and parents and carers in decision-making structures. There is ample scope for development, identifying any gaps in existing provisions and expanding services accordingly. This deputy manager will be ambitious to maintain and further develop the positive and invaluable work of this service.

You will support, and be supported by, our Ofsted Registered Manager and be responsible for delivering services that are fully compliant with all relevant legislative and regulatory requirements. You will ensure the safety of service users' health and wellbeing, leading by example with a positive and person-centred approach.  You will be confident liaising with local authority and Ofsted representatives and be committed to supporting your team to provide and facilitate engaging activity groups aimed at developing the life skills, confidence and relationship building of the people we support.

• You will need to have a minimum of two years of supervisory or team leadership experience ideally in a children’s residential environment or a related field working with children, young adults or adults with learning disabilities.

• You will need to have or be working towards Level 3 Diploma for Residential Childcare or an equivalent qualification.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances. 

You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.

Key tasks of the role:

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
• To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
• To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management 
• To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
• To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
• To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate 
• To oversee the production and sharing of papers for trustees in an organised and timeous manner
• To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
• To lead on the delivery of the Network’s Support Grant Programme
• To deputise for the Director as and when required
• Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

About Us:  

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role:

• You will manage a small team who provides vital support to people experiencing homelessness.
• You will have knowledge of statutory and non-statutory housing pathways and the ability to support your team with case work management. ​
• You will utilise your organisational and time management skills to ensure the smooth running of service.
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the team and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.

You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.

Key Tasks

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan 
• To lead on the development and support of Regional Hubs, including support with grant funding and income generation
• To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
• To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
• To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget 
• To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
• To recruit external partners to participate in the Mutual Mentoring programme
• To liaise closely with members of the Amplify Team in the development of national partnerships
• To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
• To deputise for the Director as and when required
• To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Campaigns and Communications Manager (Job share) 

2 days a week, 14 hours a week  

Salary:  £37,035 - Pro-Rata

Duration of Contract: 2 years (Renewable subject to funding)

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.  

IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.  

IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence. 

This is an exciting time to join IKWRO with the opportunity to help shape and implement the organisations’ new campaigns and communications strategies.  

The Campaign and Communications Manager will work under the direction of the Executive Director of IKWRO and will be responsible for drafting and implementing IKWRO’s new campaign and communications strategy to achieve positive systemic legal and policy change, informed by the experiences of the women and girls that IKWRO represents. The role involves lobbying, research, media and communications, networking, events management, engaging with the wider team and the women and girls IKWRO represents to ensure their voices are heard and maintaining and strengthening IKWRO’s leadership in the field. The Campaign and Communications Manager will be both an excellent team player and also have the ability to work independently and manage volunteers.  

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
 

We’re looking for a relational person with good emotional intelligence and communication skills, driven and care about high standards of work. With a background in fundraising or external stakeholder relations, you will join our established team to build new relationships, increasing our Mid-level and Major donors. 

The important stuff 

Salary: from £35,000 dependent on experience

Contract: Full-Time, Permanent, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London. Core team office days are Monday, Tuesday and Thursday with flexibility on other weekdays

Closing date: Monday 2nd June 

Interviews: First interviews will be held in-person on Thursday 19th June. Final interviews will be held online Wednesday 25th June. 

Application pack: Have a look at our application pack for more information about the role and Resurgo.

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)
• Excellent Health Insurance plan, including gym discounts and other perks

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support young people facing barriers to employment to enter work.
• Outstanding people skills; experience of relationship management within philanthropy, or a business development or client account management role.
• Strong written and verbal communicator including effective influencing and negotiation skills.
• Experience of developing and delivering operational plans to meet targets including running and hosting large and small events.
• Proven success of generating income, meeting targets or securing new business is desirable.
• An interest in research and data on the wider landscape that impacts young people facing barriers to employment.

Key Responsibilities

Relationship Management

• Develop and manage relationships with Resurgo’s major donors, asking for financial support at the right time.
• Create individual engagement and stewardship plans for existing major donors and new prospects, including in-person meetings, written updates and reports.
• Help to develop the mid-level giving programme by creating a stewardship plan and tailored written communication.

Prospects

• Develop and implement the prospecting strategy, attending networking 
  events, asking for introductions and being confident using LinkedIn to 
  look for new opportunities, identifying, researching and contacting 
  potential supporters.
• Work with the corporate teams to cross-sell opportunities; identify and 
  further engage high level individuals within businesses and vice versa. 

Events

• Assist with the planning and delivery of a variety of fundraising events, 
  working closely with the impact, communications and finance teams to 
  generate strong results.
• Help to develop and deliver new strategic events to further engage 
  major and mid-level donors with Resurgo’s work.

Financial Management

• Help to monitor the major donor pipeline, regularly reporting on income and progress against targets and help with financial management using a CRM (Salesforce).

Active Participation in the Philanthropy and Wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

We are seeking a Dementia Carers Support Officer who can make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge. We are a Queen's Award winning charity with over 30 years experience of supporting unpaid carers in Redbridge. The post holder will focus on supporting carers of someone with dementia, by providing them with advice, information, referrals and access to peer social and learning activities.  The role requires an understanding of health and social care services, particularly in relation to support for unpaid carers and someone who can show compassion and understanding to carers in crises or facing complex challenges.  A key outcome is ensuring carers can live a healthy and fulfilling life alongside caring and not be at risk of acute isolation.

This is a varied role, suited to someone with the experience and confidence to lead peer groups, activities, outreach and work with professionals at all levels.  There is plenty of scope within the role to develop new services in response to carer needs.  The post holder will work within a team of Community Support Officers. This is a job-share post with an existing part-time Dementia Support Officer.  The role is based mainly in Ilford and throughout Redbridge, with some home working.

This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.

This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.

The main aims of this aspect of our operations are:-

• Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
• Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
• Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
• Developing more efficient and technology-based solutions as to how to  run our front of house and triage service
• Having oversight of data collection at this initial triage stage 

Flexible home working, with requirement for travel to BDA Office Birmingham twice a month.

Salary £50,755 per annum - full time 36 hours per week (job share will be considered)

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits and a company pension scheme.

Deadline for applications:    Friday 23rd May 2025

Interview Date:  Thursday 5th June 2025

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by protecting and improving health and care services, developing health and social care policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a new Research Manager to work as part of the Education and Professional Practice Team, leading on the research and impact activities of professional dietetic practice. The role will also provide line management within the team.

The role will support the BDA’s Strategic Plan 2024-34 and lead the growth and delivery of the annual Research Symposium. The role will suit a candidate with a sound understanding and experience of the breadth of dietetic practice and research, and the factors that influence it. Working innovatively the post holder will develop and progress research within dietetic practice, building confidence in the dietetic workforce to be research active.  

 Ideal candidate:

We are looking for somebody who is an expert in research methodologies, and appraisal and is comfortable setting and influencing research strategy.  Ideally we would like somebody who has or is studying for their doctorate in dietetics and experience working in a practice setting would be advantageous. This is a senior internal and external facing role working alongside the Director of Education Practice and Research, and the Education and Practice Managers. The candidate will enjoy supporting colleagues and members to engage and deliver research related projects, and demonstrate impact through evidence-based practice.

In return, we offer exciting opportunities to raise the profile of research, innovate, and build purposeful external stakeholder relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos. The role will require somebody who enjoys the challenges that come with delivering and reporting on strategic targets and measuring impact.

For full details of the role, please download and refer to the Job Description.

We would strongly encourage any dietitian interested in the role to contact the BDA for an informal, confidential discussion about this post and opportunities for flexible working. Please refer to our website for contact details.

The job advert is shown on the BDA website, and for discussion about the role, please telephone the Birmingham office number and ask for Najia.

Please note: Only applicants who submit a covering letter will be shortlisted for interview.

Title: Advice Services Manager

Responsible to: Operations Manager

Hours: 35 hours per week

Salary: £36,000 - £42,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Services Manager.

The Advice Services Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of welfare and housing advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that casework and projects are delivered on time.

In 2025, BIAS is expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Services Manager will work closely with the Operations Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff and partner organisations.
• Creating a positive working environment in which equity and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services in both Brent and Haringey boroughs, and contributing to further expansion.
• Maintaining a small personal caseload (approximately one to two days’ work per week).
• Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

These are the basic duties required of the Advice Services Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices in Willesden and Haringey[1] but there may be some options for flexible working (i.e. one or two days per week).

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (detailed in the PDF job description), with supporting examples.

The deadline for applications is 6th June 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to establish a permanent office in Haringey later in 2025.

Salary: £28,000 plus London Weighting (£2,600) dependent on location

Location:Remote with frequent travel to projects in Hampshire, Berkshire and London. This includes projects in Aylesbury, High Wycombe, Havant, Portsmouth, Southampton, Slough and Reading. You can also work from FoodCycle’s office in Vauxhall, London

Hours: Full time, 37.5 hours per week

Contract: Permanent

If you love food and people, then this is the ideal job for you! We are FoodCycle, a multiple award-winning charity, with a vision to make food poverty, loneliness and food waste a thing of the past for every community.

In this role you will have the opportunity to manage and develop our community meals projects in your region. Our projects are spaces where volunteers are empowered to run their own community meals using surplus food. Our guests can look forward to a hearty weekly meal in their local community where they will make friends and feel well nourished.

You will manage recruit and train local volunteers to be empowered to run these projects. You will liaise with a network of charities, build local relationships and create the most incredible community meals in your area. You will also line manage a Project Support Officer working across London and the South East.

You will be an excellent communicator, with experience of recruiting and managing volunteers. Using strong organisation skills, you will ensure our volunteers are trained, supported and on-message with FoodCycle strategy, and are confident enough to self-organise and make a success of their projects.

You will live within Berkshire, Hampshire, Surrey, or London with easy access to these counties (South, West, or North West London). You will be willing and able to travel within the region, and to work some evenings and weekends.

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Monday 26th May 2025.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Are you looking for a role where your planning expertise can help shape organisational impact?

We're seeking a Planning and Performance Manager to lead the way in developing and embedding new planning and performance management processes to drive delivery of our new and ambitious strategy.

Reporting to the Head of Strategy & Programme Management and working closely with senior managers and teams across the organisation to ensure our strategy is effectively implemented and progress is clearly measured. You'll bring proven experience in developing and implementing planning and performance management processes, a collaborative approach, and the ability to provide an effective bridge between implementation and strategy.

Key Responsibilities:

• Develop and manage annual planning and performance reporting processes in partnership with the Head of Strategy & Programme Management, the Board, and the Executive Leadership Team (ELT).
• Align organisational plans with budgets in collaboration with the Finance team.
• Work with senior managers and teams to implement performance measurement systems across the organisation.
• Building effective relationships at all levels across the MND Association, supporting and challenging to drive improvement.
• Develop and maintain organisational KPIs and manage reporting processes, including a Corporate Balanced Scorecard, measuring impact and inform decision-making.
• Produce accurate, clear reports and plans for the ELT and Board on a quarterly basis.
• Build organisational capability and confidence across the Association in partnership with Learning & Development colleagues.
• Collaborate with Governance colleagues to ensure planning is aligned with Board and Committee requirements.
• Represent and promote The Association's behaviours and values throughout your work.

About You:

• Proven experience managing cross-organisational planning and reporting processes in organisations of a similar size and complexity.
• Strong understanding of frameworks such as Balanced Scorecard, dependency planning, and prioritisation tools.
• Ability to work closely with senior leaders to embed planning and performance tools and approaches.
• A strategic thinker who can link implementation detail to broader objectives.
• Skilled in producing clear, well-structured reports and dashboards.
• Comfortable engaging with colleagues across different functions and levels.
• Committed to inclusive, accessible and values-led working.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

A range of excellent benefits including:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1-2 days per week with flexibility to attend more regularly in line with organisation requirements. We are open to candidates interested in a Fixed Term Contract, part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience managing cross-organisational planning and performance reporting processes in complex organisations.

• A strong understanding of planning and performance management frameworks and approaches including Balanced Scorecard, dependency planning and prioritisation tools.

• Experience working closely with senior stakeholders from a range of internal teams and functions to drive alignment and build capability in planning & performance management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you are looking to apply your skills in a role with clear purpose and organisational influence, we'd love to hear from you. Apply now to become our new Planning & Performance Manager and help shape how we deliver and measure what matters.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll be responsible for the organisation, delivery and development of our in-person and online services for people with breast cancer. This includes coordinating service events in Northern Ireland, supporting the delivery of UK wide online services, recruiting, training and working with sessional staff and volunteers.

A key part of the role involves developing and maintaining relationships with healthcare and allied healthcare professionals and other stakeholders to promote our services and increase reach and uptake in Northern Ireland.

About you

Do you thrive on challenge? Can you demonstrate a passion for supporting people with breast cancer?

You must have experience of organising, developing and delivering information, health or other support services and have knowledge of UK healthcare systems. Your excellent verbal and written communication skills help you manage successful relationships with a range of different stakeholders, often remotely. You are organised and have excellent time management skills. You use your initiative and prioritise your workload.

Working as part of a busy established team across different geographical sites can be challenging, you’ll will need to be a supportive and resilient colleague.

Flexibility to travel (throughout Northern Ireland and occasional travel in the UK) and work outside normal office hours, with occasional overnight stays is essential for this role.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role

This role is home based, although postholder would need to reside in Northern Ireland as it involves regular travel in the locality, and occasional travel outside of Northern Ireland.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Tuesday 27 May 2025 at 9:00am

Interview date

1st stage interview: Monday 9 June 2025 (online)

2nd stage interview: Friday 20 June 2025 (online)

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Head of Service Delivery your role is to make this a reality by overseeing the delivery of our operational programmes and services. You will be responsible for helping the team to the successfully deliver our four main areas of work:

• Our grants programme

• Our support programme

• Our directory (digital and book)

• Our penfriends programme

Over time, it will include other products and services developed to meet the needs of people on long sentences. This role has a strong focus on team management and development, helping us build staff capacity across our operations to deliver our goals.

Your key responsibilities are to:

1. lead a motivated, happy team 

2. work with colleagues to ensure day-to-day systems are in place for that team to deliver excellent results for long term prisoners 

3. develop and refine our programmes and services 

As an experienced team manager, you will have the ability to use your management and leadership skills to encourage joined-up working, come up with new ideas and approaches, and build a positive, values-based and solution-focused culture across a growing and changing organisation. You will help to ensure our programmes are delivered to a high standard, that they have a positive impact, and that they meet the needs of long-term prison leavers today. 

You are someone that likes to get things done and put necessary operational systems in place to allow great work to be done.  You are someone whose practicality and optimism inspires people in your team to do their best work and thrive in the organisation. You will work with our mission at the heart of what you do, with an eagerness to support those we are here to serve.

You will work closely with the CEO, Finance Manager, and Fundraising & Communications Manager. You will use your relationship building skills to connect The Hardman Trust to the broader CJS sector, raising awareness of our work, learning from others, and helping us to build partnerships.

With one eye on the day-to-day operational delivery of our work and one on the strategic horizon, you will play a key role in shaping and defining our future as we innovate and grow. 

Job description

1. Lead and manage the service delivery team

• Ensure excellent individual performance through regular one-to-one line management.

• Promote and facilitate impact across the team. Foster collaboration and effective communication across programmes.

• Foster a culture of learning, reflection, and professional development in alignment with organisational values and culture.

• Oversee safeguarding across the organization

2. Support operations across the SLT

• Write quarterly trustee reports on delivery impact and contribute to the annual report.

• Feed into fundraising bids and provide data and insights for funder reports as required.

• Build and nurture relationships (and formal and informal partnerships) across the Criminal Justice System (CJS) to promote the work of the Hardman Trust, expand our reach and enhance service delivery.

• Engage with other agencies to ensure best practice, improve sector knowledge and collaborate where it serves our strategic objectives.

• Model The Hardman Trust’s values and contribute to a culture of learning, teamwork, and development.

• Hold the delivery budget, working closely with the Finance Manager

3. Oversee programmes and services

• Develop and deliver the business plan, monitoring progress against objectives and addressing any delays or challenges.

• Ensure high-quality service provision that maximises impact for long term prisoners.

• Oversee the development and implementation of a volunteer strategy 

• Use ethical processes to collect and analyse feedback and data to assess and improve service impact.

• Develop the use of Salesforce to monitor and develop programme impact measurement across operational programmes.

• Unblock obstacles within services and programmes with a creative, solution-focused approach.

To undertake other duties and responsibilities commensurate with the role, as may be reasonably required by Hardman Trust or as a mutually agreed development opportunity. This Job Description will be subject to periodic review in consultation with the job holder.

Person Specification

Essential Experience

• Leadership and effective high-support, high-challenge line management

• Working within (or lived experience of) prisons or criminal justice settings 

• Strong knowledge of service delivery and impact measurement

• Excellent organizational, planning and communication skills

• Safeguarding knowledge and practical implementation

• Project / programme and budget management 

• Digital / remote work fluency

• Ability to write clear, succinct reports, emails and other key communications

• Designing, developing, or implementing programmes or services

 Desirable Experience:

• Contract management

• Volunteer management and best practice in this area

• Galvanising and supporting a remote team

• Stakeholder engagement and partnership development

• Salesforce or CRM development

• Strategy development

Personal Attributes

• Commitment to the mission and belief in the importance of specialist support for long-term prisoners

• Committed to anti discriminatory and inclusive working practices

• An adaptable, solution-focused, can-do approach

• A systems-thinker who can be clear and decisive and support people to make projects fly

• A team player who can navigate the demands (and celebrate the joys!) of small charities

• Skilled at building relationships across the organisation and beyond it

• Unfazed by leadership of a remote team

• Curious and open to learning
   

Circumstances

• The right to work in the UK

• The ability to gain prison clearance

• The ability and desire to work remotely