Service delivery manager jobs in perry barr, west midlands

Job title: Health and well-being specialist cancer nurse
Department: Support Services Team
Reports to: Support Service Lead
Location: Remote (UK travel required)
Mandatory staff meeting days in person: 2 days x 4 times a year.
Clearance required: DBS check
Essential: current NMC registration with no restrictions or caution order.
Part-time: 3 days (22.5 hours) per week
Salary: £36,750 full time equivalent (pro-rata £22,050 for 3 days per year)

About Neuroendocrine Cancer UK

Neuroendocrine Cancer UK is a small patient-centric organisation with a wide reach and clear mission: to support and inform patients and families from diagnosis, enabling access to the best care and treatment, whilst stimulating neuroendocrine cancer research, increasing national awareness, and influencing improvements in outcomes.

Our vision is for a world in which people know how to recognise, diagnose, treat, care for, and cure patients with neuroendocrine cancer. 

We are a Charity driven by strong values of equity, excellence, collaboration, honesty, transparency and integrity.

Job Purpose:
To provide specialist support to individuals affected by neuroendocrine cancer—including patients, families, carers, and health and social care professionals—through expert nursing advice, psychosocial support, and the provision of dedicated advocacy and self-management services.

• To deliver accurate, evidence-based information and guidance on neuroendocrine cancer.
• To advise on self-care and promote physical and mental well-being, including appropriate escalation pathways (e.g., GP, CNS/CPN, clinical team, emergency services).
• To contribute to the delivery of direct care and support services, including the national helpline, support groups, and access to counselling and therapy.

This is a unique and rewarding opportunity to apply your clinical expertise in a broader context: you’ll play a central part in shaping the patient experience and in realising our shared vision in promoting equity and excellence across all aspects of care.

Key Responsibilities

• Assess and respond to information and support needs.
• Apply clinical expertise to deliver evidence-based nursing care for individuals affected by neuroendocrine cancer.
• Provide empathetic and informed telephone support.
• Advocate for patients and families, ensuring access to appropriate information and support services.
• Coordinate and facilitate patient support groups (online and in-person) and facilitator support.
• Deliver health promotion and harm reduction interventions that empower self-care and autonomy.
• Co-produce accessible, high-quality information resources.
• Maintain accurate and timely records in line with service protocols and NMC standards.
• Uphold the NMC Code of Conduct and stay informed on relevant policies and professional developments.
• Demonstrate professionalism and integrity in all aspects of work.
• Engage in ongoing professional development, including clinical supervision, appraisals, and training.
• Contribute to internal training and external consultancy teaching events.
• Foster effective communication across NCUK staff, clients, partners, and stakeholders.
• Collaborate effectively with NHS, social care, and charity partners to promote integrated, person-centred care and support joint working initiatives.
• Represent NCUK in internal and external working groups, contributing to plans and reports.
• Support engagement with national and local research projects, as appropriate.
• Adhere to internal policies and contribute to service reviews and improvement initiatives.
• Lead specific projects as assigned by the Service Lead or CEO.
• Provide data and insights for strategic planning, service evaluation, and framework development.
• Participate in and support clinical audits, implementing improvements where needed.
• Ensure service alignment with external policies, guidelines, and strategic targets.
• Comply with all relevant legislation, policies, and best practice guidelines.
• Embody and promote NCUK workplace values, serving as a positive ambassador for the organisation.

Other Duties
The post holder will operate within a dynamic and evolving environment and may be required to undertake additional responsibilities to support the effective functioning of Neuroendocrine Cancer UK.

Requirements

• Must have a current NMC registration with no restrictions on their practice or caution order attachment.
• Min 5-year post reg. experience, within a clinically relevant field: including caseload management
• Be able to provide at least two professional references from your last place of work as a nurse or midwife.
• Please note that a Disclosure and Barring Service (DBS) check will be required.
• Demonstrate a willingness to attend all mandatory training relevant to their role
• Must be flexible to work locally or remotely, and willing to travel to attend support groups, conferences, and events.
• Minimum 1 day/week helpline +/- cover as needed.
• Mandatory staff meeting days in the office (Leamington Spa) 4 times a year.

Administrative Skills

• Proficient in Microsoft 365 Office applications
• Proficient in accurately entering complex data into secure electronic systems.
• Be able to demonstrate full awareness and compliance with legal and professional requirements (e.g., GDPR, NMC), reporting appropriate concerns through line management to the Data Protection Officer.

Professional Experience & Knowledge

• Demonstrable knowledge and experience within relevant clinical speciality.
• Experience working with individuals affected by cancer, including neuroendocrine cancers and/or other life-limiting conditions
• Skilled in engaging with patients' families and support networks
• Proven ability to assess healthcare needs and implement best practices for physical and psychosocial well-being support via telephone or in-person.
• Experience of coordinating and managing patient care: including addressing safeguarding issues
• Demonstrate a collaborative approach across multidisciplinary teams and organisational boundaries
• Strong verbal and written communication skills
• Experienced in delivering training, teaching, and facilitating group work
• Demonstrate commitment to ongoing professional development
• Effective problem-solving and change management capabilities
• Understanding of resource management, health and safety, clinical risk and quality issues.
• Familiar with audit processes and principles
• Competent in prioritisation, delegation and workload management
• Awareness and management of stress in self and others

Why work with us?

• Be part of a small, passionate, and values-driven team making a tangible difference.
• Receive support for professional development, training, and personal growth.
• Enjoy a remote and flexible working environment.
• There is the potential, pending experience and performance, to progress to support service lead.

About the role? 

We have an exciting opportunity for a Team Leader to lead through coaching, support, training and performance management.

You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients. 

About you 

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will be a qualified advocate. 

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved. 

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice. 

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference? 

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven. 

You will support your team and ensure that they have the necessary skills to make a difference in people's lives on a daily basis.Assisting them to grow in confidence and empowering them to assist those in need of support. 

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected. 

Equality and Diversity 
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.

How to apply 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates: 

Closing date for applications: 12pm Wednesday 7th January, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

We look forward to hearing from you.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness. 

This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do. 

The key responsibilities of this role are:

Impact Measurement 

• Develop and maintain frameworks to measure the outcomes of all services and programmes. 

• Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change. 

• Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services. 

• Design simple, automated reporting processes to reduce manual admin and improve data use. 

Research & Insight 

• Lead internal research projects using beneficiary data, surveys, and feedback loops. 

• Scope and manage external research partnerships with academic institutions or sector bodies. 

• Design and deliver surveys to beneficiaries and the wider bereaved military community 

• Produce evidence to support service development, strategic decisions, influence national policy, and funding bids. 

• Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services). 

• Ensure that lived experience remains at the heart of the charity’s focus on understanding of the need. 

Communication of Impact 

• Create clear, accessible insight reports and data summaries for internal and external use 

• Lead the delivery of the annual Impact Report (content, structure, coordination with teams). 

• Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories. 

• Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling. 

Learning & Collaboration 

• Act as the internal ‘voice of insight’ – bringing beneficiary perspective and data into key conversations. 

• Contribute to team training on evaluation, feedback collection, and outcomes thinking. 

• Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads. 

Policy (Light Touch) 

• Track key developments in bereavement, Armed Forces, and youth policy 

• Produce brief summaries or ‘position snapshots’ where relevant to Scotty’s mission 

• Build relationships with other research and impact professionals in the sector 

The 30-day goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Develop a deep understanding of our current Success Measures, Impact measurements and Theory of Change. 
• Reviewing research and data produced by the charity and related external research previously published. 
• Understand the data structure and reporting capabilities of Salesforce. 
• Understand existing commitments (e.g. funder report, impact reports etc). 
• Taken ownership of our 2026 Community-wide survey (project will be handed over upon start). 

The 60-day goals for this role are:

• Audit current data quality and gaps across the F-Team Programmes. 

• Support the publishing of the 2025 Impact Report (NB this might have be published but let’s put it in for now). 

•  Scoped and invited members to join our first adult lived experience advisory group.

• Analysed and shared results of 2026 Community-wide survey. 

• Reached out to relevant impact and research groups to introduce yourself, particularly those attached the military or bereavement charitable sectors. 

• Identified 1-2 relevant conferences or forums for Scotty’s to present at. 

The 90-day goals for this role are:

• Held at least 1 adult lived experience advisory group session. 

• Created and shared the first quarterly Impact Review for internal use.

• Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year. 

• Proposed an outline for the Annual Family Feedback Survey in September. 

About You

Must-Have 

Proven experience in research and/or impact evaluation, ideally in the charity or public sector 

Strong skills in data collection, survey design, and analysis 

Excellent written communication and reporting skills 

Able to translate data into real-world insight 

Nice-to-Have 

Experience working with or around the Armed Forces community 

Understanding of trauma-informed or bereavement support practices 

Experience producing Impact Reports or funding insight packs 

Familiarity with Salesforce or CRM data tools 

Some knowledge of public policy or third sector trends 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About the role

Reporting to the Digital Product and Delivery Lead, you’ll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter’s income generation, advocacy campaigns and advice services.

As part of the Digital Team, you’ll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams.

You’ll develop Shelter’s ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products.

Role specifics

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

 An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Overview

We have an exciting opportunity to drive ARMA’s engagement with political and health sector stakeholders and lead our communications. Working closely with the CEO, you'll help raise the profile of the Alliance, influence policy outcomes, and support members to collaborate to effect change.

Over 20 million people live with musculoskeletal (MSK) conditions in the UK.

ARMA brings together patient charities, professional bodies, research organisations and industry partners to work together for better MSK treatment, care and support.

You can help us to make MSK health a higher national priority and thereby improve the lives of millions of people.  You can also make a wide ranging contribution to us developing as a charity and Alliance.  This role will offer lots of opportunity for personal and professional development.

Key responsibilities

· Develop and implement ARMA's influencing and political engagement plans.

· Build relationships with key stakeholders, including politicians, government departments, and advisers.

· Monitor research, policy and legislative developments affecting MSK health.

· Draft briefings, consultation responses, letters, and parliamentary correspondence.

· Represent ARMA at meetings, roundtables, and political events.

· Chair and manage meetings and webinars comprising the policy and communications leads of member organisations.

· Lead and co-ordinate the annual Bone and Joint Week campaign activity and the combined efforts of member organisations.

· Develop and manage campaigns and external communications that promote the work of ARMA and our members, including social media channels, our monthly newsletter and website.

· Assist the CEO in policy and public affairs work and support the wider delivery of our strategy and operational plan, as required.

About you

We're looking for someone who brings:

· Experience working in a public affairs, parliamentary, or policy role either in-house, in an agency, or in a political setting.

· Excellent political awareness and understanding of UK policymaking.

· First rate written and verbal communication skills.

· A proactive and collaborative approach, with the ability to build relationships at all levels.

· An interest in health policy.

· Alignment with our vision and values.

This is a fantastic opportunity to join a respected and important charity at the heart of a growing Alliance of organisations. You'll have autonomy, visibility, and the chance to make a meaningful impact whilst working with high profile members and stakeholders.

The role

The Project Officer will be responsible for the day-to-day delivery of our Council funded Adult Bereavement Service in Cornwall and the Isles of Scilly. This service aims to provide accessible, accessible, empathetic and effective support for adults affected by bereavement, particularly sudden or drug/alcohol-related deaths. The Project Delivery Officer will work collaboratively as part of the local and regional volunteer and staff team. We welcome applications from candidates who wish to job-share the responsibilities of this role.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is the 17th of December 2025 with interviews taking place on W/C 12th January via zoom or Teams due to the festive break.

Please be advised that if you do not hear from us by Thursday 8th January unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

· Applicants in Scotland: Disclosure Scotland Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Customer Experience Director

Location: Remote

Salary: £94,671.46 per annum

Closing Date: 19 December 2025

We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!

We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.

We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.

You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.

Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.

Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.

We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.

The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters

If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!

Please note: Final stage interviews to be held on 17th December at our Reading office.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Contract Type: Permanent

Salary: Circa £32,300

Hours: 37 per week

Department: People Culture & Leadership

Directorate: Continuous Improvement

Location: Working from home, with occasional UK travel

Reports to: Senior PCL Specialist

As part of the NFCC People Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change.

The postholder will use their subject matter knowledge, skills and experience alongside the principles of project management to support the design, development and implementation of a range of PCL products and services. Whilst the role supports all PCL activities, the role will have a focus on Equality Diversity and Inclusion (EDI)-related projects, therefore experience in this area is particularly desirable. Moreover we require someone with relevant knowledge and experience in one or more fields of the people/HR/OD/EDI profession.

Evaluating the effectiveness of the NFCC’s PCL products and their benefits to FRS’s will be a key aspect of the role and the postholder will undertake a range of evaluation activities to identify improvements and make recommendations for improvement. They will be responsible for implementing agreed changes and maintaining PCL products to ensure they remain fit-for-purpose.

Stakeholder engagement is a key element of the role by building effective relationships and establishing networks to improve the uptake/adoption of PCL products and drive culture change.

If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job description on the NFCC website and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.

Closing Date – 4 January 2026 with interviews being conducted on the 15 January 2026.

PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Volunteer Recruitment Officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Volunteer Recruitment Officer role is critical to the charity's long-term sustainability and is pivotal in ensuring our branches have the volunteers and guidance they need to support our clients going forward.

This is both an internal and external-facing role, focused on recruiting volunteers and developing initiatives that will streamline how we recruit and welcome new volunteers into our network of branches.

We are seeking an experienced volunteering officer, who has a strong background in both volunteer recruitment and project delivery. Experience in being part of a team going through a change programme involving volunteers is advantageous. You will thrive in a busy environment, have excellent people skills and have a positive ‘can-do’ attitude.

As a small charity, the role will require balancing practical tasks with project delivery and innovation. Building on the strategy that has already been prepared for you, you will work closely with our Volunteer Administration Officer and our Operations Manager to help REMAP support our branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 1/2 nights away for year-round events.

Working Hours: 22 hrs (pattern to be discussed)

Salary: 13,400 - £15,000 (actual salary), dependent on experience

Holiday entitlement: Begins at 25 days per annum (pro-rata), in addition to public holidays.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the job description and personal specification. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 12th January 2026.

Interviews: Interviews for the role will be held on the week commencing 19th January 2026.

If you would like further information about the role, or have any questions, please contact Kelly, Operations Manager via the contact us information on the REMAP website.

At the Community Fund we are committed to making a bigger difference in the years ahead.  That’s why being 'impact-focussed’ is one of our core values.  We want to transform how we use insight in our organisation so that we can: identify the communities that most need our funding, demonstrate the difference we make and take an equity-based approach.  Our 2030 strategy ‘It starts with community’ sets stretching goals and puts impact at the heart of what we do. 

We’re recruiting for a Process Improvement Lead in our Evidence and Impact team.

In this role you will help make sure that the Evidence and Impact team is working effectively so that we deliver a brilliant service for community organisations, colleagues and external partners.

You will proactively identify improvement opportunities within our UK-wide team.  Putting the voice of the users at the forefront of your work, you will help our team fully understand the needs of customers. You will coach and challenge us to continuously improve by assembling multi-discipline groups to undertake root cause analysis, gather user experience and design new processes. The processes you build will support stronger cross-team working, reduce duplication and deliver time savings and efficiencies for colleagues at all levels.  They will also help us make better use of established and new technologies to improve how we work. 

As an active member of the Evidence and Impact leadership, you will help build a continuous improvement culture across our whole team.  Mentoring and supporting others will be a critical part of the role, as you support colleagues to grow their own skills and build experience in continuous improvement.  

We’re looking for someone whose enthusiasm and energy can help our team reach new heights. You will bring extensive experience of delivering meaningful long term changes through continuous improvement projects.  You will be able to pair this with a solid understanding of methods such as six sigma, kata or vanguard and excel at applying them to a service context. 

Finally, you’ll be comfortable working across a complex organisational landscape, ideally with experience of delivering in a UK context, and you will relish taking on process challenges that span multiple departments.  You will bring the skills and experience to translate our overall strategy into efficient processes that deliver real benefits for communities and our own team members.

Interview details:

• Date: 26th and 27th January 2026
• Format: Virtual
• Location: UK Wide

Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

We will be hosting a briefing session on: Tuesday 6thJanuary 2026,  11:00 – 11:45am. To register or ask any questions please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential

• Strong knowledge of business improvement methodologies such as lean six sigma, Kata or systems thinking/analysis.
• Experience of coaching and supporting colleagues at all levels of seniority to help develop a continuous improvement culture.
• Demonstrable experience of leading service or enabling functions to improve their processes, with measurable results.
• Excellent facilitation skills and the ability to lead multi-disciplinary teams to break down problems and understand root causes from the user/customer perspective.
• Strong knowledge of project management principles and the interaction between PMO requirements and continuous improvement.
• Ability to communicate effectively across all levels of the business.
• Ability to understand and breakdown complex issues and communicate to a variety of stakeholders.

Desirable

• A willingness to understand the external functional standards for the work of the Evidence and Impact team.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Salary: £58,504.00 per annum plus a company car

Location: Home based with regular travel across England and Scotland including visits to shops and Old Street

Contract: Permanent

Hours: Full time 37.5 per week

Closing date: Wednesday the 14th of January at 11:30pm

Interviews will be taking place on the 23rd and 27th of January online

Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.

You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.

About the role

This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.

You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.

With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.

About you

You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.

Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.

• We create change and align behind our strategy
• We enable decision making
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About SCEC

SCEC was founded over twenty years ago to provide learning enrichment opportunities to primary school children in disadvantaged communities in south London. Together with our partners, several leading independent schools, we currently operate four schemes in math, literacy, science and art. Children learn through fun, engaging group activities like science experiments, storytelling and mathematical treasure hunts, all taught by qualified teachers with added support from student mentors. Through the schemes, children explore their curiosity, build knowledge and develop their confidence as learners.

Your Role

The Scheme Director is a newly created role that will be pivotal in helping SCEC extend its reach. Reporting to the Board of Trustees, you will help SCEC design and implement an expansion programme as well as coordinating the delivery of the existing schemes via our school partners. You will also serve as a trusted partner to the Board in the administration of the charity.

Similar to a COO, this role straddles the operational and the strategic. We are looking for a confident communicator and relationship builder who can work across varied stakeholder groups. You will have project management experience that can be applied to challenges like process design and change management. You should be able to grasp the big picture and have an eye for the details needed to deliver successful outcomes.  This is an exciting opportunity for the right candidate to join SCEC on a transformational journey working with excellent learning partners and established leaders to improve educational outcomes for children.

Key Responsibilities

• Oversee scheme operations including pupil recruitment, enrolment and attendance to ensure the smooth running of schemes and maximum impact
• Promote the charity to prospective partners and donors
• Support the Board in developing, implementing and monitoring an expansion programme
• Monitor and report on scheme performance and impact
• Prepare and manage budgets and disbursement of funds 
• Build and maintain systems and processes to support scheme operations, compliance and monitoring

Key Qualities

• Passionate about making a difference in the lives of children
• Demonstrated success in developing and implementing strategic plans to achieve organisational goals
• Track record of effectively managing programmes and services, including programme development, implementation, and evaluation
• Committed to working collaboratively to build strong relationships with business partners and colleagues and proactively engaging stakeholders when making decisions
• Self-motivated and highly organised, you have a strong sense of initiative and take a hands-on approach to planning and administration

Child Protection

SCEC is committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole organisation (trustees and staff).  An enhanced DBS Disclosure is required for this role.

For more information, please see the attached Job Description below

In2STEM Alumni Officer

Job Description 

Reports to: Head of Programmes

Part Time (0.6) - £27,675 FTE 

As the Alumni Officer, you will be someone who enjoys working with young people and is passionate about supporting them to progress to vibrant degrees and careers in STEM. The post holder will have strong knowledge and understanding of the barriers facing young people from low socioeconomic backgrounds accessing STEM education and careers across the UK.

The Alumni Officer will deliver the continuation of support for hundreds young people who complete the In2STEM programme every year, supporting them with continued support throughout year 13/S6 as they progress to post FE education, apprenticeships and training, and providing long term careers opportunities.

The post holder will be an organised and motivated self-starter who thrives in the face of change, enjoys creative problem solving, working in a team and can achieve deadlines on a tight timescale.

In2scienceUK is a remote-based organisation, that requires occasional travel across the UK for events, internal & external meetings and staff co-working days.

Your specific duties will include:

• Evaluate existing alumni activities to recommend and implement improvements and new initiatives to support the delivery of a high quality programme experience to support In2STEM alumni, aligning with learning objectives, feedback and our theory of change.

• Develop and deliver engaging alumni communications e.g. newsletters & email updates, to keep In2STEM alumni informed of news, opportunities and events.

• Plan, organise and support the delivery of online workshops aligned to support In2STEM alumni progression milestones. 

• Maintaining up to date alumni records, in accordance with data protection, as well as working closely with the Data, Impact and Evaluation Manager to evaluate In2STEM participant progression.

• Support with the collection and creation of case studies and alumni stories to promote alumni achievements and strengthen the community.

• Support the planning and delivery of organisational in-person events e.g. celebration days/conferences.

• Work closely with the In2STEM programme and fundraising teams to ensure funder requirements are met.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The post holder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.

Essential: 

• Prior experience managing alumni communities.

• Prior experience of working with students transitioning from further education (particularly year 13/S6) into STEM degrees and careers.

• Excellent organisational skills, able to multitask and manage a varied workload while paying attention to the tiny details

• Experience delivering programmes and/or projects within the education, career development and/or employability sector.

• An understanding of the social and economic barriers that prevent some people from progressing into STEM degrees and careers.

• Experience working with one or more of the following groups: young people, people from low-socioeconomic backgrounds, volunteers, universities or STEM professionals/employers.

• Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.

• Experience designing and delivering events, both online and in-person, such as workshops and networking events.

• Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.

• Flexible and adaptable, with an ability to pick up new tasks quickly, showing resilience when faced with challenges.

• Knowledge, understanding or experience of programme or project evaluation. 

• Working collaboratively and supporting fostering a collegiate workplace environment.

• Upholds the values of our code of conduct and is respectful to all.

• Competent user of Google Suite, Word, Excel, Canva, Powerpoint, Gmail, email marketing software.

Desirable: 

• Level 6 qualification or higher in careers guidance and development from the CDI.

• Prior experience of working with Gatsby Benchmarks of good careers guidance.

• Prior knowledge or experience of GDPR and safeguarding.

• Experience of using task/project management software and databases.

Benefits: 

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with guidance from your line manager to get you to the next level from day one. 

Although we take our career development seriously we also value work life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy. 

In2scienceUK offers a Pension Salary Sacrifice Scheme along with other staff benefits. These include financial and wellbeing support through our employee assistance programme (EAP) and 100’s of retail and high street discounts.

You will have 28 days of annual leave per annum (pro rated to 0.6 FTE equivalent), plus bank holidays. 

Commitment to Safeguarding: 

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. 

The following pre-employment checks will be undertaken as applicable:

• References 

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure 

• Identity check 

• Right to work in the UK 

• Evidence of qualifications applicable to the role 

• Confirmation of registration with applicable registered body where applicable 

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.

Job Description

Do you want to join a vibrant and growing charity group, whose mission is to deliver positive change for all those affected by heart rhythm conditions? Would you like to play an important role in supporting the three heart charities who are part of the Group to provide exciting educational learning opportunities that are tailored to our audience needs?

Title: Senior Events Coordinator

Reports to: Associate Director of Business and Operations

Based at: Remotely – however must be willing and able to travel to represent the charities as and when required to meetings and/or events nationally and internationally.

Job Purpose: To organise the planning and execution of healthcare events including marketing and promotion; maintain a high level of accuracy and detail throughout. To represent the Group in a professional manner

The role:
Arrhythmia Alliance Group is recruiting a Senior Events Coordinator on a full-time, permanent, remote basis. Your skills will be essential in strengthening the Group’s profile through event planning, coordination, execution and evaluation.

Essential requirements:

- Experience in organising, marketing and facilitating healthcare and medical related events, liaison with both healthcare professionals and healthcare industries.

- Experience working with vendors and negotiating contracts.

- Must have experience promoting and advertising events across digital and traditional channels to maximise attendance and engagement.

- Excellent organisational and project management skills.

- Ability to manage budgets and financial planning for events.

- Ability to work under pressure and handle last-minute changes.

- Ability to engage with a wide range of stakeholders including healthcare professionals, patients, caregivers, sponsors and exhibitors.

- Creative thinker and problem-solver.

Main responsibilities:

· Plan, coordinate, and execute a range of events.

· Oversee all event logistics, including venue selection, transportation, accommodation, and catering arrangements.

· Agenda and room allocations.

· Liaise effectively with various vendors and service providers.

· Evaluate each event’s success through feedback collection and analysis, making necessary recommendations for improvements.

· Promote the organisation's brand image, values, and initiatives.

· Ensure all events comply with relevant health and safety standards and other regulations.

· Develop and execute marketing and advertising strategies to effectively promote events across social media, email campaigns, and other relevant channels.

· Diary management, arranging meetings, travel, room booking and catering requirements.

· Support in production of presentations and be able to present for the group whilst attending events online or in person.

· Process registration payments as and when needed.

· Attend and represent the charities at physical meetings and events.

· Support the production of recording healthcare professionals, patients, caregivers for educational webinars/events through but not limited to, Microsoft Teams or Zoom.

· Support the delivery of all Arrhythmia Alliance group events, projects, campaigns and initiatives, including but not limited to Heart Rhythm Update meetings, Heart Rhythm Congress (HRC) (our flagship annual congress), European Pacing Summit (EPS), Know Your Pulse, Defibs Save Lives, World Heart Rhythm Week and Global AF Aware Week.

Person specification:

- Educated to a minimum A-Level standard, with further relevant training, experience and professional development in marketing, event planning and execution.

- Excellent verbal and written communication skills essential.

- Advanced knowledge in Microsoft Word and Excel.

- Excellent organisational skills, with the ability to prioritise and manage own workload.

- Can undertake a wide variety of tasks and multi-task with ease.

- Ability to work on own initiative.

- Excellent attention to detail and accuracy.

- Ability to work flexibly, and as part of a team.

- Professional, methodical and thorough approach to work.

- Friendly, professional, respectful, punctual and polite.

- The postholder must hold a valid UK driving licence and passport to meet the travel requirements of the role.