Service management jobs

We are looking for an experienced and confident Facilities Assistant to join The Royal College of Radiologists (RCR). This is an excellent role a highly organised and collaborative individual looking to use their strong customer service skills to contribute to the smooth running of a charitable organisation with a focus on supporting doctors to deliver medical imaging and cancer services. 

The Facilities Assistant will be a friendly and welcoming first point of call, proactive and customer-focused providing wide ranging support for the RCR’s buildings management and facilities service. In this role you will have some responsibility for asset management, hospitality, reception services, health and safety, security, space management and utilities.

What you’ll do:

• Provide comprehensive facilities service support for all staff, visitors and contractors visiting RCR facilities 
• Support all activities related to the facilities services offer within the RCR building 
• Reception duties, including use of Teams for incoming external calls and monitoring enquiries 
• Administration and upkeep of general building registers 
• Be trained as First Aider, Fire Warden and Evac-Chair operator 
• Oversee service, suppliers, contractors and agency staff at the RCR building 

What you need:

• Strong customer service 
• Strong problem-solving skills, able to think on your feet 
• Strong interpersonal skills 
• Strong communication skills, verbally and written 
• Strong organisational skills with the ability to prioritise and multi-task 

The Facilities Assistant role is a necessary role, integral to the smooth and optimal function of the RCR building and facility services. You will become a part of an organisation whose mission is to deliver and improve imaging and cancer care for all. Please find out more about the Facilities Assistant role, the RCR  and instructions on how to apply in our candidate pack.

Why join us: 

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

You’ll be responsible for leading day-to-day IT operations, ensuring our infrastructure, systems and support services are resilient, user-focused and continuously improved. Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects.

This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high-performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.

We’re looking for an experienced IT leader with strong service delivery, supplier management and project delivery experience, who thrives in a fast-paced, multi-supplier environment and is passionate about using technology to enable organisational impact.

Area Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Area Manager

Location: Royal Borough of Kensignton and Chelsea. please be aware there is no step free access at this premises.

Salary: £45,000

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

Interviews Date: Interviews will commence 12th June 2026.

About the Role

We’re looking for an experienced and driven Area Manager to lead the delivery of high-quality, trauma-informed services across our organisation.

In this role, you will oversee multiple services, ensuring they operate effectively, meet performance standards, and deliver positive outcomes for residents and participants. You will play a key role in driving recovery, rehabilitation, and independence, while fostering a psychologically informed environment.

You’ll lead a team of frontline managers and coordinators, providing strong leadership, oversight, and strategic direction. You’ll also be responsible for managing service contracts, ensuring compliance with organisational policies, and supporting continuous improvement across your services.

Key Responsibilities Include:

• Lead and manage multiple services, ensuring high standards of delivery and performance
• Drive a culture of recovery, inclusion, and continuous improvement
• Oversee service compliance with organisational policies, procedures, and commissioner requirements
• Manage service contracts and support the development and implementation of new services
• Provide leadership, guidance, and support to frontline managers and coordinators
• Monitor performance, analyse data, and implement improvements where needed
• Build and maintain effective relationships with internal teams, partners, and stakeholders
• Ensure services are trauma-informed and promote psychologically informed environments (PIE)
• Support services to achieve positive outcomes for residents, including independence and stability
• Manage risk, safeguarding, and health & safety across services

About You

We’re looking for a confident and compassionate leader who is passionate about delivering high-quality support services.

You will be a proactive and adaptable individual who can lead teams through change, manage competing priorities, and consistently drive improvement. You’ll bring strong leadership skills, the ability to influence others, and a commitment to delivering person-centred services.

You will also be values-driven, with a strong understanding of the challenges faced by individuals with complex needs, and a genuine desire to make a difference.

What We’re Looking For

• Experience managing services within a similar sector (e.g. social care, supported housing, or related field)
• Strong leadership experience, including managing managers or multiple teams
• Knowledge of trauma-informed approaches and psychologically informed environments (PIE)
• Experience managing contracts, compliance, and service delivery against KPIs
• Ability to analyse performance data and implement service improvements
• Excellent communication and relationship-building skills
• Ability to work strategically while remaining hands-on when needed
• A proactive, solution-focused approach in a fast-paced environment
• Strong understanding of safeguarding, risk management, and regulatory requirements
• Commitment to Equality, Diversity & Inclusion

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

This is a new role, expanding the management team in our Services team, and providing some additional focus for our grant making, commissioning and direct service provision work.

This is an exciting time to be joining our team. Our grant making work is providing support for wellbeing services across the county, in addition to the £5m Sunflower Appeal, which will provide a major capital grant for a new cancer centre at the Princess Royal Hospital, Telford. We have recently begun commissioning services directly, with our counselling service for family and carers of cancer patients being our first step into this way of working.

There are huge opportunities to develop our work further. Our Bins for Boys project launched in 2024, and we want to see Bins for Boys venues across our region by 2028. Our monitoring, evaluation and impact work is building, and there is grant potential to shape how we report on the value our work has to the communities around us.

We are looking for someone who is a confident communicator, able to develop strong partnerships and has the skill to understand and interpret new project ideas. A clinical background is not a requirement, but a genuine interest in how we can make a difference for people living with cancer is essential.

Our ideal candidate will have an understanding of managing grant-funded projects, a creative approach to challenges and a supportive attitude to managing others. They will be able to navigate complex governance and work with internal and external stakeholders effectively. They will have the ability to see and realise opportunities for income generation to support their work.

This role will work alongside the Head of Services (Cancer Awareness), and there is an expectation of close collaboration and cross-working between the two sides of the team. It will also form part of the wider Lingen Davies management team, attending senior team meetings and collaborating with others to ensure smooth running and development across the charity.

Please note, this role requires travel across our large, rural region. Therefore, a UK driving licence and access to your own vehicle is essential.

Link Homeless Services Officer

Salary: £29,125 (this includes £1295 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)

Hours: 37 hours per week (covering 5 days on a rota)

Contract: Permanent

Ever thought about a career in Homeless Services?

We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.

We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.

To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time. This advert may close early if we successfully recruit for this position

Closing date: Monday 8th June

Interviews: Friday 29th June and Wednesday 17th June

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions. 

Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support. 

You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements. 

Key responsibilities 

• Manage bookkeeping, invoices, payments, and reconciliations 

• Take responsibility for billing processes and financial records 

• Prepare month-end adjustments (including accruals and prepayments) 

• Maintain accurate financial systems in line with charity and legal aid requirements 

• Support audit and compliance processes 

• Provide general administrative support 

• Use finance and office systems accurately and efficiently 

What we offer 

• Opportunities to develop experience in finance, administration, and legal processes within a charitable setting

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying. 

Head of Support Services - National Charity

Salary: £50,000 per annum.  35 hrs per week.
Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility.
Permanent.

About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us.  We provide free, confidential support, help and advice by phone, email, text and live chat.   We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

The impact you will have
As the Head of Support Services you will lead Missing People’s 121 trauma support and peer support services, ensuring these are high quality, safe, accessible and inclusive, and responsive to needs. You will lead a team of staff and volunteers, ensuring they are well trained and supported. You will promote best practice around involving people with lived experience in the design and delivery of services and a strong approach to evidencing outcomes.

Our Support Services offer emotional, practical and peer support to people with missing loved ones, as well as to young people affected by criminal exploitation and their parents or carers. We provide confidential, tailored help for anyone experiencing the trauma of missing or exploitation, offering expert guidance and opportunities to connect with others who understand what they are going through.

About You
You will need to have:

• Significant experience of leading services providing high quality, trauma-informed emotional and practical support;
• Strong team management experience with proven ability to develop staff and volunteers;
• Demonstrable experience of safeguarding children and adults at risk of harm;
• Experience of setting aims and outcome objectives / key performance indicators for services and reporting against them to key stakeholders; 
• Proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
• Comfortable and skilled at supporting people experiencing trauma and ambiguous loss;
• Advocacy skills and the ability to develop others in how to advocate with other agencies in support of service users;
• An understanding of the emotional impact on families of having a missing loved one;
• Knowledge of the particular risks faced by missing and exploited children and young people;
• Right to work in the UK.

What you will get in return
Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK.  We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

Find out more and apply
If you want to be a lifeline when someone goes missing, click apply to read the full job description.  You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.  We look forward to receiving your application.

Closing date: 3rd June 2026.  We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
Interviews: 11th June 2026

REF-228 677

We are seeking a collaborative leader ready to transform service desk operations. We're seeking a Service Desk Lead who can elevate support quality, be solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement.

Key Responsibilities

• Lead, develop and support a team of Support Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence
• Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues
• Own and improve service quality standards, ensuring incidents and requests are resolved efficiently within agreed service levels and that users receive consistent, high-quality support
• Monitor and report on Service Desk activity and KPIs, using data analysis to drive continuous improvement
• Configure and optimise Service Desk tools and reporting systems to improve efficiency, visibility and decision-making capability
• Manage day to day Service Desk operations, including logging, tracking and escalation of incidents and service requests, with clear communication to stakeholders
• Maintain and develop the Service Desk knowledge base, documentation and IT asset registers to support efficient resolution
• Collaborate with IT, Digital and Data teams on service improvements, system enhancements and testing to ensure slick user experience across new implementations
• Deputise for the IT Operations Manager as required and provide support across the wider IT team

About You

• Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation
• Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences
• Proficiency with Service Desk and ITSM tools (particularly ManageEngine) and strong technical knowledge of Windows OS, Microsoft 365, Dynamics and Entra ID
• Demonstrated success in improving operational metrics, reducing ticket volume and building high performing, engaged teams
• Analytical mindset with the ability to identify patterns in data, spot root causes and drive evidence-based process improvements
• Experience in a charity or not-for-profit organisation, or a demonstrable understanding of mission-driven environments (desirable)

Hybrid working expectations: office attendance one day per week with requirement to be onsite 2-3 days per week for initial 3 months.

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

At TLG, we’re passionate about building an exceptional team to help us bring fullness of life for every child, no matter what struggles they face. We’re excited to offer a unique opportunity for a motivated, mission-driven individual to join us as Therapeutic Hub Head of Service in Greenwich.

We’re looking for a skilled and innovative individual to lead one of our pioneering Therapeutic Hubs, developed in partnership with a local church. This role sits at the front line of responding to the growing mental and emotional health needs of children, young people and families, offering high-quality therapeutic support to intervene early and prevent crisis.

As Head of Service for the Hub, you will provide strong clinical leadership, delivering targeted therapeutic support for complex cases while overseeing referrals and therapeutic pathways within the Hub. You will lead and support a multidisciplinary team of volunteer counsellors, trainees and therapeutic coaches, modelling trauma‑informed, relational practice shaped by PACE values and reflective supervision.

Alongside direct delivery, you will play a key role in developing the Hub’s reach and effectiveness, working collaboratively with TLG, the partner church and local referrers. Safeguarding, quality and professional excellence are central to the role, with responsibility for ensuring the hub is a safe, welcoming and effective space for children and families from diverse backgrounds to find healing and hope.

Due to the pioneering nature of this role, its scope may initially feel broad, as a key focus in the Hub’s early stages will be on shaping and developing the service with the church and central TLG team. TLG has a clear and realistic understanding of time and capacity, allowing the role to grow at a manageable and sustainable pace. As the Hub becomes more established, you will have the opportunity to work collaboratively with the team to refine and focus the role in line with emerging needs and capacity. You will be supported throughout by a strong central team, working alongside you to ensure the role remains both manageable and impactful as it evolves.

If you are a skilled clinician with a heart for children, families and the local church, and you’re excited to help shape an innovative model of care, we would love to hear from you.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time, 2.5 days (18.75 hrs) per week (0.5 FTE)

Closing Date: Thursday 18th June

Initial Interviews: Tuesday 23rd June – Online

Final Interviews: TBC – at Emmanuel Church London

Job Title: Project Manager

Location: Hybrid, with a requirement to travel to service locations especially within Warwickshire and sometimes London, Derby or other service locations - to be agreed with the postholder.
Salary: £41,643 per annum  (An additional £3000 per annum London weighting allowance may be added to the above salary. Please be advised that  this may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-Time, Fixed Term Contract (12-24 Months)

Hours: 37.5 hours per week

Refuge is embarking on significant transformation to expand and enhance safe accommodation across its services. At the heart of this journey is an opportunity for a skilled Project Manager to help turn vision into reality—shaping spaces that are not just buildings, but foundations for safety and rebuilding lives.

In this role, you won’t simply manage projects—you will lead end-to-end, guiding properties from acquisition through to refurbishment and handover and ensuring the programme delivers the benefits intended. Working within a dynamic team, you will navigate complexity with confidence, bringing together contractors, stakeholders, and internal teams to deliver at pace, on budget, and with purpose. It’s a role that calls for both structure and adaptability—where disciplined project management meets agile ways of working in a fast-moving and evolving environment.

We are looking for someone who is not only experienced in property projects, but who is energised by the impact their work can have. Someone who thrives on collaboration, can manage competing priorities, and understands the intricacies of delivering high-quality, compliant and trauma-informed spaces. Above all, we are seeking a Project Manager who wants their work to matter—who sees beyond bricks and mortar to the lives being rebuilt within them, and who is ready to play a meaningful part in Refuge’s transformational journey.

Closing Date: 09:00am 3 June 2026

Interview Date: 11 / 12 June 2026

NEF is looking for a Senior Economist to lead ambitious, policy-relevant work on Universal Basic Services, public services and economic security. This is an exciting opportunity for a rigorous, creative and politically engaged economist who is motivated to develop bold, practical and well-evidenced policy ideas that can improve people’s access to life’s essentials and help shift public debate.

The successful candidate will lead work across a wide range of areas, including public services, social infrastructure, care, childcare, transport, housing, digital inclusion, local services, public value, delivery models, fiscal design, distributional impacts, and the role of universal provision in building a fairer economy.

We are particularly interested in self-starters: people who can identify important economic questions, immerse themselves quickly in the evidence, and use data tools and AI intelligently to develop substantial projects from early idea through to impactful, public-facing outputs with limited supervision.

Role: Senior Economist – UBS
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary: £54,470 - £60,480
Location: London (in-office minimum two days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 8th June 2026
Interviews:  First stage interviews 22nd June with second stage in person interviews on the 29th June

Start date: ASAP

Please send your CV and your answer to the following questions in Word format.

1. Set out how your experience meets the essential criteria in the job description (300 words max)

2. Identify one economic policy idea that NEF should develop over the next year. What problem would it address, what evidence would you need, and who would need to be persuaded? (300 words max)

3. Tell us about a substantial project or workstream you led, ideally from conception to delivery. How did you shape the question, manage any uncertainty and ensure the work had impact? (200 words max

4. Explain a complex economic issue you have worked on or wish to work on and do so as if you are briefing a busy MP. (200 words max)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at NEF:

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

Accessibility and Equal Opportunity:

We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

Job Title: Quality and Service Coordinator

Reporting To: Service Manager

Salary Range: Up to £31,000

Contract Type: Permanent

Location: London or Sheffield (Hybrid working afforded)

Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.

Duties and Responsibilities 

• reating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
• Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
• Work proactively with the business to understand key systems and how they work.
• Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
• Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
• Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
• Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
• Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central.
• Adhering to team set KPIS on ticket resolutions
• Retrospective reviews regarding test plans, facilitation of testing and manually testing.
• Monthly calls with the service manager to pass on learnings and review process of tickets.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Staffordshire. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 18.75 hours per week covering North Staffordshire Justice Centre & Stoke Crown Court.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.