Service management jobs

MioCare is a values-driven organisation delivering high-quality care and support across Oldham. We’re proud of our supportive culture where people stay, grow, and do meaningful work, and we have a clear ambition to be outstanding, improving outcomes, independence and quality of life for the people we support.

This is a pivotal leadership role as we continue to strengthen quality, performance and impact across our services.

As Service Director for Quality and Performance, you will build on strong foundations to embed a culture where quality is everyone’s responsibility. Working closely with the Managing Director and Director of Care, you will lead and shape our strategic approach, ensuring we exceed regulatory and contractual standards.

You will drive the ongoing enhancement of our quality and performance framework, ensuring we have the right insights to measure outcomes, evidence impact and continuously improve. Just as importantly, you will champion a culture of learning, scaling what works well and embedding learning from incidents to strengthen the excellent care we deliver.

You will also take a strategic approach to workforce, helping us build a sustainable, skilled and engaged workforce for the future.

As part of our Senior Leadership Team, you will play a key role in shaping MioCare’s direction alongside a supportive, collaborative and increasingly ambitious team.

Key Responsibilities:

• Contribute to and help shape the development and delivery of strategy, ensuing plans are realistic and challenging assumptions. Providing guidance on activities and targets, plus anticipating and responding to key issues.
• Ensure MioCare has an effective learning and development offer for employees that provides the workforce with the skills and capabilities to deliver high quality services.
• Ensure MioCare has an effective quality assurance framework in place which meets regulatory and compliance standards and drives improvement.
• Improve and enhance the data infrastructure to identify and capture trends, outcomes, service performance KPIs and forecasting data, ensuring accurate and timely data is available to evidence the effectiveness of service delivery to a range of stakeholders.

Please visit our website to download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package.

We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.

It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

• Manage and monitor service performance KPIs and business plans.
• Lead and support your team through effective recruitment, training and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You

Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.

You will need:

• Understanding of voluntary and statutory agencies in criminal justice, health and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crime of people of all ages including children and young people.
• Experience of working directly with adults, children and young people.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Lead a space that changes young people’s lives

We’re looking for a bold, strategic and hands-on leader to take ownership of our Middlesbrough Hub — a vital community space supporting young people facing real barriers to opportunity.

As Hub Manager, you won’t just run a service. You’ll shape a high-impact environment, design programmes that change lives, and build partnerships that open doors for young people who need it most.

What you’ll do

As Hub Manager, you will:

• Lead and develop the hub as a high-impact community asset, responding directly to local needs of young people.
• Design and deliver programmes that support young people’s physical, emotional and social development, using youth voice to shape provision.
• Build strong local partnerships with organisations, funders and community stakeholders
• Drive impact and sustainability, using data, insight and storytelling to evidence change and secure future financial support
• Lead and inspire a team, creating a positive, accountable and high-performing culture
• Oversee operations, including budget management, facilities, safeguarding and compliance

You will play a critical role in ensuring the hub not only delivers for young people today — but is built to sustain and grow its impact over time.

Who we’re looking for

You’ll bring:

• Strong experience leading youth, community or place-based programmes
• The ability to turn strategy into reality
• A track record of building partnerships and influencing stakeholders
• Confidence in leading teams, driving confidence and performance
• A clear commitment to safeguarding, inclusion and young people’s outcomes

Most of all, you’ll be someone who sees potential — in people, in places, and in what’s possible

Why join us?

At the KFC Youth Foundation, we believe every young person deserves the opportunity to thrive. This role offers the chance to:

• Lead a high-profile, purpose-driven community hub
• Shape innovative programmes that respond to real need
• Work as part of a mission-led organisation with national reach and growing impact
• Be part of a team committed to creating lasting change for young people

Benefits

• 28 days’ holiday + bank holidays
• Up to 9% employer pension contribution
• Flexible and hybrid working
• Private medical cover
• Employee Assistance Programme
• Ongoing training and development

Apply now

If you’re ready to lead a hub that makes a real difference — and help shape the future for young people in Middlesbrough — we’d love to hear from you. 

Interviews

This is a two stage interview process.

For Stage 1, this will focus on your experience, leadership style and approach to delivering impact.

You can expect:

• A structured interview with key stakeholders
• Questions exploring your experience in programme design, partnerships, leadership and safeguarding
• An opportunity to talk through how you would approach leading and developing the Hub
• Space for you to ask questions about the role and organisation

Please ensure you can be available for first round interviews online w/c 6th July

For Stage 2, This stage is designed to reflect the reality of the role and how you operate in a live environment.

You will be asked to:

• Deliver a short practical session or activity with young people, demonstrating your ability to engage, communicate and create a safe, inclusive environment
• Complete a scenario-based exercise or presentation linked to hub leadership, programme design or local impact
• Take part in a follow-up discussion with the panel, reflecting on your approach and decisions

This stage allows us to see how you balance strategic thinking with hands-on delivery, and how you connect with young people — a critical part of the role.

Second stage interviews will be held 4-6pm on either Monday 14thJuly, Tuesday 15th July, Friday 17th July in person and you must be available for one of these dates.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

· advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

· user involvement projects that help organisations improve what they offer by listening to people who use their services

· local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

This position involves supporting the Finance team by providing financial assistance to the Head of Finance in maintaining the organisation’s financial records and internal controls.

You will utilise your finance skills to ensure that transactions are accurately and promptly recorded, and you’ll assist in preparing high-quality month-end reports. You will also collaborate closely with the Finance Officer and wider teams to contribute to the organisation’s financial reporting and planning.

Key responsibilities

• Prepare monthly management accounts and internal reports for departmental managers and participate in regular review meetings; conduct variance analysis against budget and forecasts and provide commentary for senior management.
• Prepare, check, and submit end-of-month financial data to external accountants.
• Respond to internal and external finance queries in a timely and professional manner.
• Process the month-end transactions on Quick Books.
• Assist the Head of Finance with payroll processing, audits, financial reports, and ad hoc finance-related tasks.
• Prepare budgets and financial forecasts in collaboration with the Head of Finance and ensure accurate upload into the financial system.
• Monitor cash flow and support cash flow forecasting.
• Contribute to the development and enhancement of financial procedures and systems to improve efficiency and accuracy.
•  Assist with the preparation of year-end accounts and liaise with auditors as required.
• Ensure compliance with relevant financial regulations, internal policies, and reporting standards.
• î  Support the Finance Officer in reconciling bank accounts.
• î  Undertake any other duties as required by the Head of Finance to support the effective running of the finance function

General responsibilities

• Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
• Participate in personal, team and organisational development.
• Contribute to internal and external monitoring reports.
• Adhere to organisational policies, including those related to health & safety, safeguarding, and risk management.
• Work in alignment with our mission, vision, and values.
• Person specification
• We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

• Proven experience in a finance role, preferably in a management accounting or analytical capacity.
• Strong understanding of financial principles, reporting, and analysis
• Excellent attention to detail and strong organisational skills.
• Proficiency in Excel and financial software systems.
• Highly organised with the ability to prioritise a heavy workload and multi-task
• Strong interpersonal skills and the ability to communicate financial information clearly to non-finance colleagues.
• Ability to work flexibly and to tight deadlines
•  A proactive, solution-focused approach to improving systems and processes. 

Desirable knowledge, experience and qualifications:

• Accounting qualification or studying towards an accounting qualification (e.g. ACCA, CIMA or equivalent)
• Experience of working in the charitable or voluntary sector.
• Knowledge of data protection regulations and managing confidential information.

Essential qualities and attributes:

• Understanding of the role and responsibilities of an advocate.
• Understanding of issues faced by people with mental health conditions, physical health conditions and learning disabilities.
• Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests.
• Excellent interpersonal and communication skills (written and verbal). Good at working with a wide variety of people including commissioners, service users and colleagues.
•  IT literate, including working knowledge of Microsoft packages (Excel, Word, Outlook).
• Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
• Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
• Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
• Commitment to ongoing professional development.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

·user involvement projects that help organisations improve what they offer by listening to people who use their services

·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project.  You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services.  Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key.  You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.

Key responsibilities

î  Answer calls professionally and in line with our customer service standards

î  Manage the info email box ensuring all queries are dealt with in a timely and professional manner.

î  Listen to voicemails and take appropriate action

î  Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case

î  Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System

î  Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer

î  Upload reports received from external agencies into our Case Management System

î  Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data

î  Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe

î  Call the Duty Advocate and request assistance on complex cases

î  Raise potential issues and problems with your manager at the earliest possible opportunity

General responsibilities

î  Participate in team meetings and training

î  Participate in personal, team and organisational development

î  Contribute to monitoring reports

î  Keep to our policies, including health & safety, safeguarding and risk regulations

î  Work to our mission, vision, and values

î  Carry out other projects and tasks as needed

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

î  Aligned to our values – voice, rights, and choice

î  Calm empathetic professional manner

î  Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face

î  Proactive and responsive

î  Committed to high quality work

î  Team player

î  Experience of customer care or helplines, including handling telephone calls

î  Good knowledge of IT – Microsoft Office and other databases

î  Experience of data entry

î  Experience of working to customer service standards

Desirable knowledge, experience and qualifications:

î  Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial

î  Good understanding of advocacy

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

East Kent IPS Employment Service Manager

Location: East Kent (Thanet, Folkestone, Hythe & Romney Marsh, Canterbury, Dover, Deal, Ashford)
Hours: 21 hours per week (0.6 FTE)
Contract: Permanent
Work type: Field‑based
Reporting to: Head of Area
DBS: Enhanced Disclosure with Adults Barred List

Who we are

At Rethink Mental Illness, we believe everyone severely affected by mental illness should have a good quality of life. We listen, we work together, and we challenge inequality — always putting people at the heart of what we do.

Our Individual Placement and Support (IPS) Employment Service helps people with mental health challenges find and sustain paid employment that matters to them. We’re now looking for a passionate and experienced IPS Employment Service Manager to lead and develop our East Kent service.

About the role

As Employment Service Manager, you’ll lead a small, dedicated team of Employment Specialists delivering high‑quality, recovery‑focused employment support across East Kent. You’ll ensure the service meets contractual requirements, achieves positive outcomes for people we support, and reflects Rethink’s values in everything it does.

Working closely with the Head of Area, you’ll provide day‑to‑day leadership, oversight of performance and quality, and strong external partnership working — all while championing innovation, inclusion, and continuous improvement.

You’ll manage four part‑time Employment Specialists and play a key role in shaping how the IPS service responds to local need.

What you’ll be doing

• Leading, supporting and developing a dispersed staff team to deliver safe, effective and person‑centred services
• Ensuring strong performance against contract targets, quality standards and reporting requirements
• Embedding safeguarding, data protection, equality and health & safety into everyday practice
• Providing regular supervision, coaching, appraisals and performance support
• Building effective relationships with commissioners, referrers, mental health services and community partners
• Managing recruitment, staff resourcing, budgets and operational processes
• Promoting service user involvement and ensuring voices of lived experience shape the service
• Identifying opportunities for service improvement, innovation and local engagement

Who we’re looking for

You’ll be a confident, values‑driven leader with experience of managing services in health, social care or a related setting. You’ll bring a collaborative approach, a commitment to recovery‑focused practice, and a genuine passion for supporting people affected by mental illness into employment.

You’ll need:

• Experience of managing and supporting staff teams, including supervision and performance management
• Knowledge of mental health, recovery approaches and best practice
• Experience of safeguarding, incident reporting and regulatory compliance
• Strong organisational, communication and partnership‑working skills
• Ability to plan, monitor and evidence outcomes and service impact
• NVQ Level 3 / QCF Diploma (or equivalent) in a health or social care related subject
• Good IT skills, including confidence using Microsoft Office

We’d love it if you also have:

• Lived experience of mental ill health or using mental health services

Why join us?

• Be part of a values‑led organisation making a real difference
• Work flexibly and autonomously with strong leadership support
• Access learning, development and career progression opportunities
• Join a caring, inclusive workplace where equity, respect and openness matter

Interested?
If you’re ready to lead a service that changes lives through meaningful employment, we’d love to hear from you.

Rethink Mental Illness is committed to creating a diverse workforce and welcomes applications from people with lived experience of mental illness.

Service Delivery Coach

We’re looking for an enthusiastic and motivated individual to join our team as a Service Delivery Coach in North-West England from September 2026

Applications from individuals who are seeking flexible working options are welcomed.

Position: 000015 Service Delivery Coach

Location: Homebased, North West England. However, regular travel across the region will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Part-time, 28 hours per week (flexible working available)

Salary: Circa £29,300 per annum (FTE circa £36632.28 per annum)

Contract: Fixed term until 31 August 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 12 July 2026

Interview Date: 20 or 21 July. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The purpose of this role is to support and empower Stroke Association Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke. 

Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.

Supporting our organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke.

You will support and empower Stroke Support Coordinators through a coaching ethos to:

· Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke. 

· Identify and address capability gaps and build volunteer capacity where required. 

· Build strong relationships with key stakeholders, internally and externally.

· Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

About You

You will have experience of:

· Effectively balancing a number of competing priorities.

· Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management

· Experience in managing performance improvement

· Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.

· Using excellent communication skills.

· Championing diversity internally and externally.

· Identifying and supporting quality improvement, based on an understanding of how work really happens.

You will be:

· Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.

· Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.

· Experienced in overseeing and supporting change and development.

· Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.

Applications

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)

Are you a skilled operations professional with a background in finance?

We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.

You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.

Who we are:

Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.

What you’ll do:

Finance

- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.

Operations

- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.

Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.

What we're looking for:

You'll be a motivated and experienced professional who is passionate about making a difference. You should be:

- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.

If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.

We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:

- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health

Building a diverse and safe team:

At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.

Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).

Early applications encouraged!

This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!

The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.

Apply today and tell us why you'd be a great fit for our team.

Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.

We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.

Job Title - Member Services Team Assistant

Contract - Permanent

Hours - 17.5 hours per week

Salary - £13,468 per annum (£26,936 FTE)

Location - Coram Campus, London - Hybrid of office and home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.

The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.

The Member Services Team Assistant will provide administrative assistance to the Member Services Team, including both membership and the forms licence scheme. Key activities include: monitoring the Membership and Licences inboxes; responding to general enquiries and directing service-specific or more complex enquiries to the appropriate colleague/team; maintaining and updating member/customer records in the CRM database; helping members to set up website accounts and resolving access issues; and assisting with payment chasing of membership and licence invoices.

If you have good customer service skills, an excellent eye for detail and are keen to be part of a busy team at the heart of CoramBAAF’s activities and services then we would like to hear from you!

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 13th July 2026 at 12pm

Interview Date: Week commencing 20th July 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

Initial 6 Month Fixed Term Contract | Full Time | Circa £50,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for an experienced Procurement Manager to provide professional expertise and guidance on procurement processes, contract negotiation and supplier relationship management across different directorates within the Fund. You will be responsible for supporting all stages of the procurement process and ensuring budget holders across the Fund support our strategy through their procurement activities.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 3rd July 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members        on    all matters relating to people.
• Support managers to create an inclusive culture and workplace that gets the best out of our people.
• Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values         and policies.
• Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance             management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
• Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re-       organisations.
• Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
• Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
• Work with the Finance Manager to ensure the accurate processing of payroll.
• Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
• Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.

ROLE

• Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
• Support the Director of People with the development of reward and recognition programmes
• Support the Director of People in creating learning and development programmes
• Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
• Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
• Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.

PERSON SPECIFICATION

Experience

• Experience in managing, coaching and developing employees
• Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
• Proven experience in managing the employee lifecycle (recruitment to exit)
• Adept at stakeholder management and relationship building across multiple teams
• Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
• Experience of planning and delivering L&D projects
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.

Skills & knowledge

• Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
• Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
• Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
• High in emotional intelligence, psychological agility and a coaching mindset
• Highly numerate with strong analytical and problem-solving

Personal qualities

• Track record of delivering to tight deadlines and overcoming setbacks
• A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
• Requirement to work at pace to respond to customer requirements whilst balancing key priorities
•  A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

Desirable criteria

• Experience in managing TUPE and redundancies

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Job Title: Business Development Manager

Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website.

Location: Remote - Covering Warwickshire, Northamptonshire, Leicestershire, Derbyshire and Rutland

Hours: 37.5

We’re seeking an experienced Business Development Manager

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Core working hours 10:00am – 15:00 pm
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks. Want to find out more? visit our website www.theairambulanceservice.org.uk. 

What You’ll Be Doing:

• To proactively develop regional corporate income, creating and maintaining a sustainable pipeline of high value relationships, whilst supporting our Community Fundraisers to develop consistent stewardship and maximise income potential.

  You will be responsible for identifying, cultivating and winning corporate partnerships in a specified geographical area.

What We’re Looking For:

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives.
• Passion for the work that TAAS does.
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Proven track record of generating new business with corporate fundraising, in particular of identifying, cultivating and winning multiple high value corporate partnerships.
• Experience of researching and developing targeted proposals to prospective supporters.
• Excellent interpersonal skills, ability to liaise with people at all levels, strong communication skills.
• Good attention to detail and accurate record keeping.
• Strong networking and relationship building ability.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.

Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.

You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.

Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.

If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.