Service management jobs

Regional Operational Manager

Service: Services and Innovation London

Salary:

• £42,562 - £46,703 FTE per annum (£34,049.60 - £37,362.40 per annum for part-time, 29.6 hours per week)
• Additional £3,866 Inner London Weighting FTE per annum (£3,092.80 ILW per annum for part-time, 29.6 hours) for office based
• OR £480 homeworking allowance per annum (£384 per annum for part-time, 29.6 hours per week) if homebased

Location: Various areas across London

Hours: 29.6 hours per week (part-time) – can also be worked as a 3 day a week role (22.2 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact.

The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital.

Key requirements:

• Proven leadership experience managing services for vulnerable children, young people, and families.
• Strong background in team management, budget oversight, and quality assurance.
• Skilled in stakeholder engagement, partnership building, and service development.
• Experience with tenders, funding bids, and strategic growth.
• Knowledge of safeguarding, compliance, and data-driven performance monitoring.
• Commitment to equity, diversity, and inclusion, with an understanding of intersectionality.
• Excellent communication, project management, and organisational skills.
• A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification.

We welcome applicants with lived experience of the communities we support.

Main Requirements (for details check the job description and person specification):

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Benefits:

• an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours)
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 23rd February at 11.59pm

Interviews are scheduled to take place on March 17th, 2026, at our Head Office in London, with slots throughout the working day and early/late slots available.

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

As education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition.

You will be one of the key points of contact for World Physiotherapy education quality assurance services including physiotherapist entry level programme accreditation and continuing professional development (CPD) recognition. The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of membership, education and development, and other staff working on the education portfolio.

You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services. You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communication with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.

You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confident bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.

Duties and key responsibilities

Education quality assurance service administration

• Act as a primary point of contact for all inquiries related to education quality assurance services including physiotherapist entry level programme accreditation and CPD recognition services.
• Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
• Manage the annual reporting process
• Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
• Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
• Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
• Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
• Organise accreditation committee meetings.
• Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
• Communicate to applicants the final outcome of the quality assurance process and issue certificates
• Maintain accurate records, files, and data related to all quality assurance activities.
• Work with Head of membership, education and development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
• Contribute to continuous improvement of quality assurance processes, tools, and resources.
• Support recruitment and training of reviewers

Operational support

Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).

Manage the data base of reviewers (eg declaration of interest, updated contact information).

Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.

Work with relevant staff to ensure that activities are set up on Teamwork® or other project management software and support their ongoing management.

Support communications activities:

• ensuring that lists of accredited programmes and approved CPD are up to date
• providing information to promote uptake of quality assurance services
• editing and formatting education quality assurance documents for house style

Liaise with different stakeholders including member organisations, regions, specialty groups and networks if necessary and as required by the Head of membership, education and development and other staff.

Maintain office systems and procedures, including data management and reporting.

Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.

Person specification

The education quality assurance service officer must have experience in supporting quality assurance management and administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will have a relevant degree, or equivalent professional experience in quality assurance, education administration, project coordination, or related field. Experience of working with senior staff, academics and boards/committees is essential. Experience working with reviewers, review boards or academic/quality assurance processes is an asset.

The individual must have a legal right to work in the UK.

Attributes

The position requires:

• advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook PowerPoint, SharePoint, and Zoom
• strong communication skills in a cross-cultural/professional environment
• the ability to manage multiple tasks and deadlines with attention to detail
• the initiative to identify new ways in which the skills of the Education quality assurance officer can bring added value and efficiency to the organisation
• cultural awareness and sensitivity
• proficiency with digital workflow tools and document management systems
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of 3 years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• meeting and travel planning experience
• experience with Salesforce
• experience gained working remotely with small teams and individuals across time zones internationally

It is expected that the person appointed will be:

• personable and approachable
• efficient and well organised
• diplomatic
• collaborative and team orientated
• culturally aware and sensitive to diverse needs

It would be helpful if the person appointed had:

• understanding of the physiotherapy profession
• ability to speak French or Spanish or another language

Only candidates invited for interview will be contacted

The ideal candidate

We are seeking a compassionate and experienced psychotherapist manager, deeply committed to helping vulnerable and marginalised individuals. The candidate should possess:

• Leadership and Team Management
• Provide regular clinical and line management supervision to six practitioners.
• Support staff wellbeing, development, and performance through reflective practice and professional guidance.
• Lead on recruitment, induction, and ongoing training of team members.
• Oversee referral pathways, allocation of cases, and management of team caseloads.
• Monitor service delivery to ensure high-quality, safe and effective clinical practice.
• Lead risk management processes and provide senior oversight of complex or high-risk situations.
• Hold a small caseload, providing assessment, formulation, and psychotherapeutic interventions in community settings.
• Participate in organisational planning, meetings, and strategic discussions.
• Promote the service externally and support its integration within wider multidisciplinary networks.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Role overview

It is essential that you have

• UK-recognised qualification in Psychotherapy or Counselling Psychology.
• Accredited psychotherapist or counsellor (e.g., UKCP, BACP, BPS, HCPC) or equivalent professional body registration.
• Ability to work flexibly in varied settings.
• Proficient in assessing client needs and offering tailored services.
• Strong team leadership and collaboration skills.
• Excellent communication and interpersonal abilities.
• Proven experience in engaging with vulnerable adults.

About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance use issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life. 

Benefits
We offer a range of benefits including a pension scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities.

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Wednesday 12 February 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Office Manager is responsible for the smooth running of our renovated, spacious open plan office, ensuring that it is welcoming, safe and inclusive.  The postholder will lead on day-to-day office management, health and safety, and contribute to a high-quality employee experience in the office and working from home. 

You should have demonstrable experience in office management and knowledge of, or ability to learn quickly about, property and office facilities management. You will be confident in managing Health and Safety in the workplace and maintaining supplier relationships. A person-centre approach and strong communication and interpersonal skills, along with the ability to prioritise effectively, are also key. The role involves managing a small portfolio of non-office properties, so an understanding of landlord responsibilities would be an advantage. 

The role is part-time, 28 hours over 4 days per week. We would also be open to this being worked over 5 shorter days. The role is majority office based due to the responsibilities of the role, with a minimum 3 days per week in the office, with the option of some home working. The postholder will be responsible for ensuring in-person coverage across the working week in conjunction with a part-time Facilities and Office Assistant.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, there are many inclusive features to our office, and there is no dress code. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working and some hybrid working is available in this role.  If you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be required for the successful candidate.

Closing Date: Sunday 1 March, 23:59

Interview Dates: week commencing 9 March (first interview on Teams, second interview in person

LD:NorthEast is a local charity supporting people across North Tyneside who have lived experience of learning disabilities, learning difficulties and autism.

You’ll be responsible for:

· Managing and leading the Community Outreach team who provide support to people with learning disabilities, learning difficulties and/or autism.

· Ensuring LD:NorthEast provides a high quality Community Outreach service via 1:1 support in the community, group sessions and a short break service.

· Ensuring the Community Outreach service provides person centered support in line with individual support plans and/or requirements, family requirements and local authority commissioning.

· Ensuring the quality of life of the people we support is maintained or improved and they are given full support to achieve the best possible outcomes to Live Life their Way.

· Promoting the Community Outreach Service to commissioners, professionals and families.

· Ensuring the Community Outreach support team adheres to Safeguarding reporting procedures.

· Being a member of the Senior Management Team.

· Providing direct Outreach support when required.

Contract: 8-month fixed term maternity cover, full time - 37.5 hours per week

Salary:  £25,787 - £27,886 per annum

Location: Southampton, SO30 2HL

Closing date: Wednesday 18th February 2026

Interview date: Thursday 26th February 2026 

We’re looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September 2026.

More about the role

Our Southampton rehoming centre plays a vital role in supporting animals and their people, with on-site kennels and a cattery providing direct care and rehoming services. As part of a compassionate and dedicated team, you’ll help oversee day-to-day operations, support our clients, and ensure we’re making a positive difference in the lives of pets and their owners every day.

As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:

· Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support

· Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey

· Use data and insights to shape services and continuously improve client experience

· Collaborate with the local leadership team to meet targets and drive pet welfare outcomes

· Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

This is an 8-month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7.  Overnight shifts are usually undertaken by team members who live on site.  Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.

About you

You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.

As a people manager, you're confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed.

A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.

Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.

Knowledge, skills, and experience

· Significant experience of managing a team.

· Experience in delivering high level customer service.

· Experience of working in a fast-paced environment.

· High standard of verbal and written communication.

· Proven decision-making ability.

· Current full driving license.

· The ability to demonstrate, understand and apply our Blue Cross Values 

It would be great (but not essential) if you also had: 

· Performance management and improvement experience.

· Understanding of safeguarding issues.

· Experience of admission and adoption processes in a rescue environment. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply 

Click the apply button below and complete the online application process before the closing date Wednesday 18th February.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:  

· Enhanced annual leave entitlement: 30 days plus bank holidays   

· Pension scheme with enhanced employer contribution

· Health cash plan 

· Life assurance

· Unlimited access to an employee assistance programme 

· Programmes for physical and mental wellbeing support 

· Free access to GP via MetLife 

· Recognition scheme Annual volunteer days

· Claim for professional fees 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Are you passionate about human rights and committed to ending ‘honour’-based abuse (HBA) and harmful practices? We are seeking a Direct Intervention Service Manager to lead our frontline service, supporting those at risk and driving change across communities.

The Role

This is a rewarding leadership role where you will:

• Lead and support the Direct Intervention team to deliver safeguarding and advocacy services;
• Manage referrals, complex cases, and ensure person-centred support;
• Build and maintain partnerships with agencies and professionals;
• Contribute to organisational development, fundraising, and strategy;
• Ensure safeguarding, risk management, and service standards are upheld.

About You

We’re looking for someone with:

• Experience managing frontline safeguarding or domestic abuse services;
• Knowledge of working across diverse communities, particularly those where HBA and harmful practices are more prevalent;
• Experience in leading, mentoring and supporting staff and volunteers;
• Experience in service development, project management, and budgeting;
• Commitment to Savera UK’s values of respect, inclusion, compassion, innovation, and ambition.

What We Offer

• 28 days annual leave (plus bank holidays).
• Wellbeing support and external supervision.
• Ongoing training and development opportunities.
• Employer pension contribution (3%).

Equality & Occupational Requirement

This post is open to female applicants only, in line with Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role and the needs of our service users. We welcome and encourage applications from women of all backgrounds.

At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.

You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

Facilities Manager (Hard Services)

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with Friday homeworking

Salary £40,000 pa plus benefits

As the Facilities Manager, you will ensure the University’s buildings and working environment remain compliant, functional, efficient, and safe at all times from a hard services FM perspective. You will focus mainly on the Horizons site however you will also deputise for and support the Head of Facilities, in the wider work of the team.

You will champion sustainability, concentrating on elements relating to carbon management, energy, and water management. You will uphold building compliance and energy-related requirements, for example L8, ESOS and SECR, and provide advice and guidance to others as necessary. In addition, you will have full responsibility for contract management of FM service providers and proactively manage PPM at all University properties.

You must have extensive knowledge and experience of hard FM services and be a confident and experienced engineer. Other essentials include familiarity with a BMS, experience of ISO140001, BREEAM, and contractor management.

Your accountabilities and responsibilities include:

• Ensure all building statutory testing takes place and act as the responsible person and duty holder across multiple systems, including but not limited to L8, Fgas, PAT testing, low voltage electrical systems and lifting equipment (LOLER)
• Proactively manage Planned Preventative Maintenance (PPM) at all University properties, including fire alarm and emergency lighting
• Assume full responsibility for contract management of FM service providers including utilities, air conditioning, the Building Management System, fire prevention, lift servicing, drainage and plumbing, and water hygiene testing (L8)
• Ensure that internal systems, procedures, and processes relevant to the role, support the delivery of the University’s sustainability aspirations

Our main requirements:

• Technical FM qualifications or extensive knowledge of Hard FM services with supporting experience
• IOSH Managing Safely
• Experience in a similar role and knowledge of FM building operations
• Familiarity with Building Energy Management Systems, monitoring and targeting software

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site: Explore our current vacancies - University of the Built Environment

Vacancy closes on Monday 09 February 2026 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

Introduction and Purpose of the post: 

We are seeking an experienced, values-driven Clinical Services Manager to provide clinical leadership, operational oversight, and strategic development for our Talking Therapies for Anxiety and Depression service. 

You will be responsible for ensuring the delivery of safe, effective, high-quality, and culturally responsive psychological therapies, while supporting and developing a multidisciplinary clinical team. 

This role combines clinical leadership, service management, workforce development, and quality assurance, with a strong emphasis on inclusive practice and community accountability. 

Main duties and responsibilities: 

Clinical & Professional Leadership 

• Provide senior clinical leadership across the service, ensuring safe and ethical practice in line with professional, legal, and organisational standards. 

• Maintain oversight of clinical risk, safeguarding, and governance arrangements. 

• Promote culturally responsive, anti-oppressive, and LGBTQ+ affirmative clinical practice. 

Service Management & Development 

• Lead day-to-day operational management of the Talking Therapies for Anxiety and Depression service 

• Oversee access, waiting times, outcomes, and service performance 

• Use data, feedback, and community insight to drive service improvement 

• Contribute to service development, innovation, and funding or commissioning requirements 

Workforce Leadership & Supervision 

• Line manage clinical staff, including therapists, supervisors, and trainees 

• Ensure high-quality clinical supervision, reflective practice, and CPD opportunities. 

• Foster a supportive, psychologically safe, and inclusive team culture 

• Provide training, supervision, guidance, and consultation to other professionals who directly contribute to the formulation and treatment of individual patients, including those in other teams within the organisation.  

Equity, Inclusion & Community Engagement 

• Embed anti-racist, culturally informed, and LGBTQ+ inclusive frameworks across the service. 

• Work collaboratively with community organisations and stakeholders 

• Champion the voices and experiences of ACH, Global Majority, and LGBTQ+ service users 

Personal specification  

The remaining sections outlines what criteria will be used to appoint the suitable candidate.

Criteria are marked as (E) are essential and (D) desirable. (I) would indicate which criteria shall be evaluated at the interview. 

Experience, Knowledge, Skills, Abilities - Values and Motivations: 

Connected: Creating a compassionate and supportive community. 

• Ability to build trusting relationships with staff, service users, and external partners (E, I) 

• Experience of collaborative, multidisciplinary team working (E, I) 

• Strong communication skills, including the ability to engage sensitively across cultural, racial, and LGBTQ+ identities (E, I) 

• Commitment to reflective practice, supervision, and staff development (E, I) 

• Experience of engaging with service user feedback to inform service delivery (E, I) 

• Experience working in partnership with community organisations, voluntary sector, or grassroots groups (D) 

• Lived or professional experience working closely with ACH, Global Majority, and/or LGBTQ+ communities (D) 

• Experience co-producing services or pathways with service users and communities (D) 

Fair:  We strive for equity - no-one's needs should go unmet. 

• Strong commitment to equity, diversity, and inclusion in mental health services (E, I) 

• Understanding of structural inequalities and their impact on mental health and access to care (E, I) 

• Experience delivering or overseeing culturally responsive and LGBTQ+ affirmative psychological therapies (E, I) 

• Knowledge of safeguarding, ethical practice, and clinical governance frameworks (E, I) 

• Commitment to fair, transparent, and supportive people management practices (E, I) 

OVERVIEW OF THE ROLE 

This is an exciting opportunity to join the Client Services Team which operates within Helen Bamber Foundation’s vibrant, multi-disciplinary team. The duties of a Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to assist with overseeing the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation.

The role will work closely with the Office Manager and Appointments Lead as part of the Client Services Team. It includes support and cover to the Appointments Lead and any other operations tasks set by the Office Manager and Director of People. You will be at the heart of an exciting team of experts, working as the face of Helen Bamber Foundation and the first point of contact for both external and internal queries.

MAIN DUTIES AND RESPONSIBILITIES 

RECEPTION FUNCTION

· Greet clients and visitors and fielding a wide range of queries (in-person, on the telephone, via e-mail and WhatsApp) in a timely manner;

· Ensure all site visitors and staff sign in/out using our Visitor Management System

· Handle the charity’s post ensuring that the appropriate persons receive it daily

· Deal with Walk ins in line with the charity’s policy

· Triage queries that come to reception internally to the multidisciplinary team;

· Provide accurate and detailed signposting advice as well as occasional casework for clients that might arise from fielding queries;

· Create and maintain signposting resources as needed

· Open and close reception at the specified times (typically 8.30am and 5pm);

· Order office supplies, refreshments and any other purchases authorise as necessary.

· Handle and accounting for petty cash, including client travel and staff/volunteer expenses;

· Record petty cash transactions on the appropriate spreadsheet and inline with internal policies

· Report discrepancies with Finance and investigating this in line with internal guidelines

· Lead, training, and supervising reception volunteers as well as providing ad hoc training to other members of the team as needed

· Provide administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping

· Assist with monitoring and evaluation (client surveys, Key Performance Indicators (KPIs) etc.)

· Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting week on Friday 27th February  followed by shortlisted candidates attending in-person interview on Tuesday 10th March or Wednesday 11th March. We will also ask you to complete a short exercise on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a standard DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

Are you looking to work with an organisation that is supportive and puts the need of the Young People that we support at the forefront of everything we do?

We are looking for a Senior Residential Manager and Responsible Individual to join our Children and Families Team.  You will be working across several of our Children’s Residential Services in Greater Manchester, being the designated Responsible Individual for these services you will work closely with the Registered Managers and their teams to ensure our services are evidencing best safeguarding practice and are judged Good or Outstanding by Ofsted.

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of Children, Young People, and Adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

We are an employer that promotes a caring work environment and individual employee wellbeing with an excellent work / life balance. 

Location         Hybrid working across Greater Manchester 

Hours           37.5 hours – with some on call duty (£40 for weekdays, £80 for weekend days and £120 for Bank holidays)

Salary £55,184 - (£28.30ph) with 2 yearly increments

The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all our staff and volunteers to share this commitment.

If you are successful in your application, you will be employed under the job title “Principal Manager” as shown on the job description that is attached to this vacancy.

About the Position…

Our Senior Residential Manager and Responsible Individual supports the Head of Service in the delivery of the Trusts residential services for cared for children. You will oversee several services that provide support to vulnerable young people, working across a range of differing needs.

• Line-manage and support children’s residential registered managers to ensure high‑quality person‑centred care across all services.
• Ensure all registered children’s homes comply with standards, regulations, policies, and procedures, with effective systems supporting staff in delivering care.
• Act as the Responsible Individual for designated children’s homes or services.
• Lead quality‑assurance processes to maintain good or outstanding practice and clearly evidence outcomes for children.
• Ensure registered managers promote and safeguard the welfare and well‑being of children in residential care.
• Work with our People and Culture team to improve staff recruitment and retention, supporting managers with staffing matters including disciplinary, capability, practice concerns, and internal investigations.
• Promote the trust’s residential services externally, develop relationships with external stakeholders, support referrals and placements, and participate in relevant conferences and events.
• Ensure delegated budgets are managed in line with financial procedures and that each residential service meets income and expenditure targets.
• Maintain up‑to‑date knowledge of relevant legislation, including the Children’s Homes (England) Regulations 2015 and the Social Care Common Inspection Framework.

About the you…

Do you have the following skills and experience,

• Level 5 Leadership and Management for Residential Childcare of equivalent 
• Significant Children’s Residential experience as a Registered Manager or suitable equivalent, experienced in promoting high quality children’s residential services.
• Strong knowledge of childcare legislation and OFSTED inspection requirements.
• Extensive experience leading high-quality residential services for young people with complex social or health needs, understanding care planning, transitions, and leaving care.
• Demonstrated ability to build effective relationships with local authority officers and commissioners.
• Knowledge of leadership and management principles, including managing change and managing of service budgets, including income and expenditure.
• An analytical approach to report writing, continuing improvement of services and measurement of care outcomes.
• A full current driving licence – mileage will be paid at 45p per mile
• Up-to-date IT skills and the ability to use electronic recording systems (Clearcare) to improve service delivery.
• A flexible approach to work, including some weekend on-call requirements.

Benefits Include…

• 27 days’ annual leave plus 8 bank holidays, increasing to 30 days after 5 years and 33 days after 10 years.
• Generous pension scheme with 4% employer contributions and death in service benefit up to 6× basic salary.
• Occupational sick pay and family-friendly policies, including enhanced maternity, paternity and adoption leave.
• Discount and rewards platform with savings on retail, travel, insurance and more.
• Eligibility for the Blue Light Card.
• Proud to be a Real Living Wage employer.
• Refer-a-friend scheme with financial rewards.
• Extensive training and development, including apprenticeships.
• Long service awards, including cash gifts and additional leave.
• Wellbeing support, including Mental Health First Aiders and free weekly yoga (in person or online).
• Employee Assistance Programme available to you and adult members of your household.

To discover the full details of this rewarding role within the Together Trust look at our Job Description and Role Profile that are attached to this vacancy.

The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all our staff and volunteers to share this commitment.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way, please talk to the Recruitment or HR shared service teams and we will do what we can do to support you

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).

This role will involve regulated activity.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

The role

We’re seeking a Services Administrator to join our fantastic Information Team! 

Help us support thousands of people affected by pancreatic cancer each year. We support people through our nurse-led Support Line, our online, print and video information, webinars and our peer support Circles. 

This is a varied, part time role reporting into the Senior Information Manager but working across our information and support services teams. Some of what you’ll be doing will involve:

• Providing administrative support across our information and support teams, including processing service users’ data, booking meetings, monitoring email inboxes and sending communications. 
• Supporting the team with our digital platforms, including our website, social media and online shop.
• Carrying out regular data entry into our CRM, and collating feedback, data and statistics for team reports. 

About You 

We’re looking for someone who is process driven, always makes sure they get the details right, and is constantly learning and improving. 

• You have good written and verbal communication skills.
• You are able to prioritise and manage a busy and varied workload.
• You have experience of administration, data entry and using a CRM database.
• You can use your own initiative and have great problem solving skills.

If this sounds like you – we’d love to hear from you!

About working for us 

This is a fast-paced organisation that is committed to making a difference. 

Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and wellbeing and your work-life balance, and you will feel that your contribution is valued and matters. 

About us  

We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.

Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.

We bring more break throughs through research, more change through campaigning and more support through our expert nurses.

We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.

Because people with pancreatic cancer need more than hope.

Underpinning this vision are our three values: 

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; [EM1] therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate support. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, and we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 1-2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply:

• You can download the Job Description and Person Specification on our website's advert for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Emily Morgan (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held at our office on 25 February 2026.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.