Service management jobs
Team: Retail
Location: Based centrally in the South of England, travel multiple times per week
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £31,918.98 per annum + £3,600 car allowance (mileage will also be paid)
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Regional Support Manager:
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Drive the efficient operation and performance of our Retail shops within the designated region, increasing income generation whilst setting the standard for Cats Protection retailing excellence.
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Provide inspirational leadership, tailored training, and hands-on operational support to Shop Managers and teams to achieve growth, improve standards, foster team engagement, and minimise loss.
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Provide shop coverage to ensure uninterrupted trading across the region, responding to challenges and maintaining business continuity at all times.
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Champion the Retail Performance Framework, supporting its effective implementation across the region to monitor and enhance performance.
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Act as a brand ambassador and role model for the charity’s values and behaviours, fostering a culture of compassion, teamwork, and innovation that aligns with our mission to help cats in need.
About the Retail & Trading team:
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The Retail and Trading department sits within the Marketing and Income Generation Directorate and comprises a diverse shop estate of 79 shops across England, Scotland and Wales and a growing ecommerce operation.
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Our operation plays a key role in generating income and introducing audiences to Cats Protection.
What we’re looking for in our Regional Support Manager:
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Demonstrable experience in multi-site management within retail
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Proven ability in team management, including recruitment, training, and development of team members
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Experience with sales targets, cash management, loss prevention, and financial processes
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Previous project management experience and familiarity with policy implementation
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Knowledge of health & safety practices in Retail
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A full UK driving license and access to a car, with flexibility to travel throughout the week
What we can offer you:
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a range of health benefits
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26 days’ annual leave plus bank holidays, increasing with length of service
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Salary Finance, which empowers you to take control of your financial wellbeing
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and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 7th July 026
Virtual interview date: 15th July 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Informal meet up
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Become an Apprentice Worker in Bristol and use your lived experience to inspire, while gaining a qualification and working on your professional development.
At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact.
We have a Housing Management Apprenticeship opportunity available for an 18 month fixed term contract in Bristol.
What you’ll be doing
Working as a Housing Management Apprentice Worker, you will complete practical work experience and academic learning to build the knowledge, skills and experience to develop a career in the housing and homelessness sector.
As an Apprentice Worker you will:
- Work as part of a team to support with general housing management and operations of accommodation services.
- Work alongside colleagues, students and volunteers working together directly with residents to support and empower people to recover from homelessness and rebuild their lives.
- Develop the skills to support housing and tenancy management functions and assist with lettings and property maintenance processes.
- Supporting with void management, repairs reporting, rent and arrears processes.
- Gain practical experience and the skills required for future employment in housing management.
- Learn how to deliver day-to-day services while collaborating with colleagues and external partners.
- Have opportunities to shadow experienced staff and receive on-the-job training.
- Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level Housing and Property Management Qualification
- Complete on and off the job learning, shadowing and development opportunities.
- Receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way.
Where you’ll work
Our level 2 pathway provides semi-independent accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in supported accommodation, and a positive move-on into independent housing.
Our residents are male and female living in shared and self-contained properties.
What we’re looking for
Our Apprentice scheme is specifically designed for people with lived experience, and we can only offer places to the people the programme is designed for.
You may have personally experienced homelessness (spent time sleeping rough, or lived in a hostel, refuge or supported accommodation), you may have experienced domestic abuse, mental health struggles, substance misuse problems or had contact with the criminal justice system and have used recovery services as a result.
We’re looking for people with motivation to build a career in housing and homelessness, who can bring:
- Learning and reflections gained through lived experience and recovery.
- Ability to demonstrate how personal lived experience has shaped your approach to support and wellbeing.
- Good communication and listening skills, empathy, and a genuine desire to make a difference.
- Some experience through volunteering or working in a similar setting.
- Basic admin and IT skills and a proactive attitude towards learning.
If this sounds like you, we’d love you to apply. If you’re still unsure why not get in touch with the team who can have a chat and answer your questions.
Take a look at our website for contact details and more information about the scheme.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
visit our website for more information and click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 15 July 2026
Interview and assessments: 29-30 July 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- A full-time, paid role (37.5 hours per week) for 18 months.
- A comprehensive training programme.
- A dedicated team to support and empower you.
- Excellent development and growth opportunities
- A diverse and inclusive workplace
- Great pay and other benefits
RESPONSIBILITIES:
Coordinate annual calendar of volunteer training events
· Work in partnership with the Volunteer Development Manager to understand volunteer recruitment needs across services and the wider team.
· Liaise with services teams to plan and develop the calendar of volunteer training events, both in person and virtual.
· Manage relationships with training venues ensuring desired dates are secured early in line with event requirements and budgets.
· Proactively research new training venues which meet accessibility requirements.
· Work with team members taking a lead on volunteer training delivery to ensure all training materials are up to date and relevant training packs/goodie boxes are distributed to trainees.
· Liaise with trainees to ensure confirmation paperwork is completed in a timely manner and needs relevant to training are met.
· Keep accurate records and maintain database records to ensure services teams are kept up to date with trainee information and any changes to event attendance.
· Circulate post-training communications to help ensure new volunteers are onboarded in a timely manner.
· Collect and distribute feedback from trainees to ensure quality of delivery is maintained to a high standard.
· Lead, sustain and develop strong and effective working relationships across the Back Up team.
Manage volunteer applications and requests
· Work with Volunteer Development Manager to ensure application process is kept up to date and is easily accessible to prospective volunteers.
· Liaise with potential volunteers, following up on expressions of interest, providing triage, answering queries and providing information relating to roles which may be relevant and of interest to encourage applications.
· Maintain database records ensuring swift distribution of applications to services team
· Support the Volunteer Development Manager to identify areas of potential efficiency and improvement in working practices in the recruitment, training and onboarding processes.
· Work across the wider team to understand and support volunteer requests, proactively approaching active volunteers with projects and opportunities for them to get involved.
· Coordinate volunteer request opportunities with volunteers and volunteer managers to ensure requests are fulfilled to raise awareness of Back Up’s services.
Other duties and responsibilities
· Maintaining accurate records on the database, adhering to all relevant policies and procedures.
· Be a ‘Data Champion’, leading by example on the importance of good data practice and hygiene, and using the system to its best efficiency.
· Raise awareness of volunteer opportunities via external websites e.g. GoVo, NHS Volunteering.
· Work as a team, consulting with others to ensure you give and receive high quality support.
· Other duties as required by the Volunteer Development Manager.
PERSON SPECIFICATION
Essential:
· Excellent planning skills and disciplines with demonstrated experience in the management and coordination of tasks and events.
· Highly organised. Able to manage time effectively to balance competing priorities.
· Excellent interpersonal skills, tact and diplomacy to relate positively to stakeholders and promote good relationships.
· Ability to communicate confidently with people at all levels.
· Exceptional skills and confidence in the use of a range of computer software and database solutions.
· Able to build constructive positive relationships with external and internal contacts to achieve results.
· A commitment to quality with an eye for detail, excellent written, verbal and presentation skills
· Highly computer literate and a competent user of charity fundraising databases; able to generate reports for analysis
· Strong team working orientation; collaborative, flexible and supportive
· A creative and proactive approach to all areas of work
· Ability to represent Back Up appropriately to service users, senior managers and members across partner agencies.
· Knowledge acquired through experience or training.
· Commitment to continued professional development.
· Willing and able to work occasional evenings and weekends and to travel when required
Desirable:
· Experience of managing projects
· Personal experience of spinal cord injury and the issues affecting people
· Understanding of spinal cord injury and/or disability issues
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Lead a space that changes young people’s lives
We’re looking for a bold, strategic and hands-on leader to take ownership of our Middlesbrough Hub — a vital community space supporting young people facing real barriers to opportunity.
As Hub Manager, you won’t just run a service. You’ll shape a high-impact environment, design programmes that change lives, and build partnerships that open doors for young people who need it most.
What you’ll do
As Hub Manager, you will:
- Lead and develop the hub as a high-impact community asset, responding directly to local needs of young people.
- Design and deliver programmes that support young people’s physical, emotional and social development, using youth voice to shape provision.
- Build strong local partnerships with organisations, funders and community stakeholders
- Drive impact and sustainability, using data, insight and storytelling to evidence change and secure future financial support
- Lead and inspire a team, creating a positive, accountable and high-performing culture
- Oversee operations, including budget management, facilities, safeguarding and compliance
You will play a critical role in ensuring the hub not only delivers for young people today — but is built to sustain and grow its impact over time.
Who we’re looking for
You’ll bring:
- Strong experience leading youth, community or place-based programmes
- The ability to turn strategy into reality
- A track record of building partnerships and influencing stakeholders
- Confidence in leading teams, driving confidence and performance
- A clear commitment to safeguarding, inclusion and young people’s outcomes
Most of all, you’ll be someone who sees potential — in people, in places, and in what’s possible
Why join us?
At the KFC Youth Foundation, we believe every young person deserves the opportunity to thrive. This role offers the chance to:
- Lead a high-profile, purpose-driven community hub
- Shape innovative programmes that respond to real need
- Work as part of a mission-led organisation with national reach and growing impact
- Be part of a team committed to creating lasting change for young people
Benefits
- 28 days’ holiday + bank holidays
- Up to 9% employer pension contribution
- Flexible and hybrid working
- Private medical cover
- Employee Assistance Programme
- Ongoing training and development
Apply now
If you’re ready to lead a hub that makes a real difference — and help shape the future for young people in Middlesbrough — we’d love to hear from you.
Interviews
This is a two stage interview process.
For Stage 1, this will focus on your experience, leadership style and approach to delivering impact.
You can expect:
- A structured interview with key stakeholders
- Questions exploring your experience in programme design, partnerships, leadership and safeguarding
- An opportunity to talk through how you would approach leading and developing the Hub
- Space for you to ask questions about the role and organisation
Please ensure you can be available for first round interviews online w/c 6th July
For Stage 2, This stage is designed to reflect the reality of the role and how you operate in a live environment.
You will be asked to:
- Deliver a short practical session or activity with young people, demonstrating your ability to engage, communicate and create a safe, inclusive environment
- Complete a scenario-based exercise or presentation linked to hub leadership, programme design or local impact
- Take part in a follow-up discussion with the panel, reflecting on your approach and decisions
This stage allows us to see how you balance strategic thinking with hands-on delivery, and how you connect with young people — a critical part of the role.
Second stage interviews will be held 4-6pm on either Monday 14thJuly, Tuesday 15th July, Friday 17th July in person and you must be available for one of these dates.
The client requests no contact from agencies or media sales.
Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week
This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.
As Director of Community Services you will:
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Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.
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Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.
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Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.
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Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.
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Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.
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Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.
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Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.
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Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.
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Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 12 July 2026
Interview dates as below:
- Stakeholder sessions: 20th & 21st July 2026
- Final panel interviews: 27th & 28th July 2026
Supporting people who are deaf, have hearing loss or tinnitus
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Primary Responsibilities
Salesforce Platform Management
· Day to day management of the Back Up Trust Salesforce system
· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information
· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency
· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions
· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.
· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities
· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate
User Training, Support & Adoption
· Create and maintain user guides, training materials, process documentation, and knowledge resources
· Lead onboarding and refresher training sessions for new and existing staff
· Provide ongoing user support and troubleshooting to promote confidence and effective system use
· Identify gaps in user knowledge and recommend targeted training or process improvements
· Promote best practice use of Salesforce and associated systems across the organisation
· Gather feedback from users to improve system usability, processes, and adoption
· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams
· Develop a Salesforce adoption strategy to maximise organisational value from the platform
· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability
Reporting
· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making
· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities
· Support the development of a data-driven culture across the organisation
Governance & Data Stewardship
· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks
· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer
· Monitor and improve data governance practices, ensuring consistency of data standards across teams
Supplier & Project Management
· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner
· Support project delivery for future Salesforce developments and integrations
Data Protection Officer (DPO) Responsibilities
In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.
- Lead on compliance with UK GDPR and other relevant data protection legislation.
- Advise staff and leadership on data protection obligations, risks and best practice.
- Monitor compliance with organisational data protection policies, procedures and controls.
- Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
- Promote a culture of data protection, data quality and responsible data management.
- Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
- Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
- Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
- Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
- Deliver training and awareness activities to support staff understanding of data protection responsibilities.
- Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.
Additional Responsibilities
In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:
· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.
· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.
· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.
· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.
· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.
· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.
PERSON SPECIFICATION
Experience
Essential
· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support
· Experience of working on the continuous development of a Salesforce system
· Experience managing CRM-related projects or workstreams
· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels
· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications
· Experience of developing effective working relationship with external development partners
· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality
· Experience with third-party form-builders such as Form Assembly
· Ability to manage testing, documentation and change processes in a structured and consistent manner
Desirable
· Experience of a large-scale Salesforce implementation project in the Not for Profit sector
· Experience of working with email marketing platforms
Knowledge and skills
Essential
· Relevant Salesforce Administrator certification
· Project management experience, with demonstrable ability to deliver projects to time and budget
· Strong analytical skills and ability to design systems and processes to facilitate data analysis
· Knowledge and experience of UK data security law and principles
· Ability to communicate technical language to non-technical audiences, visually and verbally
· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality
· Be an enthusiastic, approachable and confident team player, with a willingness to learn
Desirable
· Project management qualification
Closing date: Rolling recruitment
We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Location: Westminster, London
Contract: 6 months FTC (Maternity Cover)
Salary: £40,780 (NJC Scale 26-28) incl. LW + pensions and other benefits
Hours of work: Full-time 35 hours per week excluding breaks
Annual leave: 35 days per year, including Bank/ Statutory Holidays
Closing date: Friday 3rd July 2026
About the role
The People Services and Volunteers Partner is responsible for delivering an efficient, responsive and people-centred service across the full employee and volunteer lifecycle. The role acts as a key first point of contact for managers, staff and volunteers, ensuring high-quality administration, recruitment coordination, onboarding, compliance, record-keeping and people support.
Main duties
People Services Operations
- Act as the first point of contact for day-to-day People Services queries from staff, volunteers and managers, providing advice and guidance
- Own the employee and volunteers lifecycle support and administration (new hire paperwork, pre-employment checks, induction, role/salary changes, Personio updates, time off management, benefits administration, leaves and terminations, involving the preparation of documentation), tracking/processing information and record-keeping.
- Support the rollout, optimisation, and ongoing maintenance of our HRIS (Personio), ensuring accurate employee lifecycle data, leveraging data insights for continuous improvement, and maintaining compliance with HR policies.
- Maintain our Volunteer Management Software (Better Impact), ensuring volunteer data is accurate and up to date.
- Maintain accurate, confidential and up-to-date people records and documentation in line with data protection requirements and internal procedures.
- Identify opportunities to streamline ways of working, reduce duplication and improve the overall effectiveness of the People Services function.
Recruitment and Selection
- Coordinate recruitment activity for staff and volunteers, including managing vacancies via the organisation’s website, liaising with hiring managers, arranging interviews.
- Help ensure recruitment processes are efficient, inclusive, well organised and compliant.
- Work with departments to understand their needs and help shape appropriate volunteer roles.
Payroll Administration
- Undertake payroll-related administration and ensure relevant staff information is processed accurately and within deadlines.
- Ensure records across systems are accurate, current and aligned with internal reporting and compliance standards.
Volunteer Experience Coordination
- Build positive relationships with volunteers and managers to ensure volunteers feel valued, informed and well supported.
- Act as the first point of contact for volunteering enquiries, manage applications, conduct interviews, and manage references and onboarding requirements.
- Assist with volunteer scheduling / rota-related activity where required, helping to ensure appropriate volunteer coverage and a positive volunteer experience.
- Help promote volunteering opportunities through local networks and online platforms.
- Support the planning and coordination of The Passage’s volunteer celebration events (including the Christmas Party), working closely with the People Services team, Primary Services and other Services to ensure successful delivery.
General responsibilities
- Work with your line manager to ensure the role continues to meet the strategic aims of The Passage.
- Attend internal and external meetings, training sessions, and events as required.
- Participate in regular supervision and annual appraisals, identifying your own development needs.
- Follow all organisational policies and procedures, especially those related to Health and Safety, Confidentiality, and the Code of Practice.
- Support the implementation of The Passage’s Diversity and Equality Policy in all aspects of your work.
- Maintain a high standard of professionalism, aligned with the values and ethos of The Passage.
- Carry out any other duties appropriate to the role.
Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and People Services team continue to evolve, the role may evolve in consultation with the postholder.
Desired experience
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your application, please address essential criteria demonstrating your understanding and knowledge, and give evidence of your experience and abilities.
- E1: Experience in a HR, Volunteers, Recruitment or an office administrative role, demonstrating proficiency in effectively managing high-volume workflows.
- E2: Experience of handling confidential records and applying data protection principles in practice.
- E3: Experience using HR / volunteer management systems, ideally including Personio and Better Impact or similar systems (desirable)
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Desired Knowledge and Skills
K1: Basic understanding of employment laws, regulations and compliance requirements.
S1: Confident IT skills, including Microsoft Office and HR systems.
S2: Ability to build excellent working relationships at all levels
S3: Acute eye for detail and accuracy is crucial to ensuring accuracy in data entry, documentation, and HR processes, minimising errors and discrepancies
S4: Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment.
S5: Ability to handle and analyse large volumes of employee data accurately, ensuring data integrity and maintaining strict confidentiality.
S6: Aptitude for identifying and resolving HR-related issues promptly and efficiently, while adhering to established policies and procedures.
S7: Ability to work independently and collaboratively, maintaining professionalism and confidentiality.
As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
3 days a week
We are seeking an experienced and results-driven Manager to proactively support the growth, development and geographical expansion of our services. This is a fantastic opportunity to join a dynamic charity in a highly rewarding role that will drive key developments in our services. You will focus on targeted initiatives including:
· The planning, launch and growth of new Outside the Box day activities for adults with learning disabilities in our neighbouring town of Otley;
· The development and target achievement of our Outside the Box day service portfolio; and
· The expansion of our Carers and Companions services (Independent Living Services and elderly homecare services).
You will be someone who: can quickly build strong working relationships with internal and external stakeholders; has strong commercial acumen with a proven ability to grow services; and is skilled in the delivery of projects ensuring they are effectively planned and executed in line with agreed timescales and scope.
You will be highly organised with strong problem-solving skills, have excellent written and verbal communication skills combined with marketing and events experience and a passion for making a positive difference to the lives of others.
The role is initially offered on an interim basis (6 months) but offers the potential for transition into a senior management role with the charity.
To apply for this role please send a copy of your CV with covering statement (no more than 2 sides A4). If you wish to discuss this opportunity please send an email with full contact details and we will get back in touch.
We have a growing community of generous, dedicated donors, eager to increase in their generosity; it is our goal to rise to the challenge by partnering with them and facilitating their generosity with biblically grounded, practical guidance.
This is an exciting role supporting a specialist service that requires a high level of accuracy, responsiveness and care. The team manages a broad range of responsibilities, including customer service, account and relationship management, compliance checks, legal and investment-related activity. You will play a crucial role in enhancing customer satisfaction by providing Stewardship donors and partners with a seamless, impactful service that brings our mission to life.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
Rugby District Children & Family Centre's are a friendly welcoming service who work together withour partner agencies to support families and young people to achieve the best possible outcomes and improve their life chances.
The service is tailored to local need with specific provision based on in-depth understanding of the local communities it serves. The Children and Family Centre service includes the following core elements: Coordination and administration of the designated Children & Family Centres, associated outreach provision and volunteer co-ordination; Provision of a range of stay, play and learn opportunities Service, locality and community development.
This is a 9 month maternity cover, fixed term position for 30hrs per week starting in September 2026. If you are an internal applicant, please liaise with your line manager if you are interested in applying for this role. This will require at least 75% working in one of the centres within Rugby.
Outline of job: for further details please read job description and use this as guidance when completing our application form.
- Preparing financial information, dealing with income and expenditure
- Supervision of a staff team of 5 permanent admin assistants plus As & When Admin Assistants; and there may also be responsibility for supervising volunteers who are assisting with administrative tasks.
- Support the Children's Services Manager in overseeing the health and safety systems and procedures.
- To be responsible for ensuring the administrative support to a service or group of services is provided in an efficient and effective manner.
- Provide and/or supervise the provision of efficient office systems, e.g. opening and distributing post, message taking, room bookings and staff movement systems.
- Support with the production and collation of data reports from internal and external systems - training will be given on these.
- In accordance with Barnardo's policies and procedures, ensure appropriate authorisation and enter staff employment information, e.g. leave, sickness
For more information on the role, please contact Children's Services Manager, Sara Rattenbury - sara.rattenbury @ barnardos. org. uk
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Brief role description
The Key Account Manager will drive employer engagement across the Technology and Manufacturing Sectors.
In this role you will build and develop strategic relationships with employers to create high-quality career opportunities for the Armed Forces community, including Service Leavers, Veterans, Reservists and their families. You will play a key part in connecting talented individuals with forward-thinking organisations while shaping sector-specific pathways aligned to future workforce needs.
You will shape and deliver an insight-led employer engagement approach that reflects sector needs, creating meaningful opportunities across a range of roles while building strong talent pipelines. The role will also involve targeted campaigns and representing the organisation through high-quality events and engagement activities that connect employers with the Armed Forces community.
Who we are looking for
To be successful in this role you will need to have extensive experience in business development and networking and have a comprehensive understanding of recruitment and selection.
You will need to be a motivated self-starter, with an ability to deliver output against demanding schedules. You will also need to have strong presentation and administrative skills and excellent communication and interpersonal skills with the ability to collaborate effectively with both internal and external stakeholders.
The ideal candidate will be able to demonstrate empathy and an understanding of the Armed Forces community, including the unique challenges and strengths related to their employability. They will also have experience in marketing and public relations and be resilient, adaptable and capable of managing the demands of the role with a proactive approach.
Although this is a home-based role, you should be based within a reasonable commuting distance to London to attend key meetings, networking events and employer engagements as required.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 19 July 2026.
Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
Public Practice is a small social enterprise that works with the public sector to build capacity and develop placemaking capabilities. As our Recruitment Manager, you will support the delivery of our recruitment activity across various strands of work. The role is split into four key areas of work:
- Use your people and communication skills to build meaningful relationships with prospective clients throughout their journey;
- Use your organisational skills to manage our candidate recruitment, assessment and selection processes, and support occasional event management;
- Use your attention-to-detail to see through matching successful candidates with our placement opportunities to a high and consistent standard; and
- Use your technical confidence and data management skills to support the development and embedding of AI across processes within our recruitment work.
You’ll be managed by the Head of Recruitment and will also work closely with the Programmes team to ensure alignment across recruitment, delivery, and organisational priorities. You will regularly meet with and collaborate with colleagues from across the company.
Responsibilities
Working closely with the Head of Recruitment, you will deliver the below responsibilities:
- Customer Service & Relationship Management (25%)
Respond to prospective clients at various stages of the sales journey, and progress them through our matching process. - Business Development Support & Collaboration (15%)
Support broader proactive business development activities and cross-team collaboration. - Recruitment and Assessment Management (10%)
Support the delivery of our bi-annual online assessment process for the Associate Programme. From the initial online application and assessments through to their entry into the candidate pool. - Candidate Communications & Engagement (15%)
Manage communication with our candidate pool, ensuring candidates are informed, engaged and have a positive experience. - AI & Continuous Improvement (20%)
Ensure systems and digital tools are used effectively to manage relationships, track activity and support reporting. You will proactively design AI into our workflows and process with the Head of Recruitment. - Reporting & Performance Support (5%)
Support the Head of Recruitment with reporting, forecasting and improving outreach effectiveness.
The other 10% of your time will be covered by central business activities, such as planning, team meetings and professional learning and development.
Each team member is given individual quarterly objectives that they are responsible for delivering and reports on these during our weekly team meeting. Your line manager will work with you on setting and achieving these objectives and provide regular one-to-ones to ensure you have what you need to be successful in the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
Slade Gardens Community Play Association is a small registered charity that operates a 1.25-acre staffed adventure playground in the heart of Lambeth. Our open-access service welcomes children and young people aged 0-21, providing them with the freedom to come and go independently while enjoying a diverse and stimulating play environment designed to support exploration, creativity and development.
About the Role
This is a genuinely hands-on, hybrid role. In this small organisation, one person will carry operational playwork leadership alongside fundraising, safeguarding, finance, governance, line management and community partnership. If you’d love being out in the playground itself as much as building the plans and partnerships that keep it thriving, we would like to hear from you.
Please get in touch for the full job description, or if you have any questions. We look forward to hearing from you!
Please send your CV together with a supporting statement (maximum two sides) addressing the essential criteria. Informal enquiries and visits are warmly encouraged — please get in touch.
Our process has two stages:
1. Application: CV plus a supporting statement no longer than two sides.
2. Interview: a panel conversation and a short, scenario-based discussion, plus an informal visit to the playground during a session — for many candidates the most enjoyable and revealing part of the process.
Children aged 0-21 in the borough of Lambeth have the right to play freely and safely in a healthy outdoor environment.
The client requests no contact from agencies or media sales.
Pay: £63,099.00 per year
Job title: Director of Services
Hours per week: 37 hours Monday to Friday
Salary: £63,099
Location: Coventry and Warwickshire
About the role
Would you like to play a key role in improving the lives of older people living within Warwickshire and Coventry? We have a rare and exciting opportunity to join our senior management team at a time of significant change for the charity. Trustees have set out an ambitious strategy for growth and long-term sustainability that is supported with significant investment in technology, buildings and staffing resources. This investment will enable us to expand the reach of our current service offer and enable the growth of new services that meet the growing needs of our communities.
Our current service offer includes a range of dementia support services, home support, advice, financial support services, counselling, befriending, social groups and activity centres.
As Director of Services, you will maintain and develop service quality, support and develop a team of managers. You will build strong strategic stakeholder relationships and play a significant role in the broad leadership of all aspects of the charity.
How to apply
Please apply directly on our charity website Age UK Coventry & Warwickshire. If you would like an informal discussion regarding the role please email or phone us.
Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Staff benefits include:
- Employee Assistance Programme
- Blue Light Discount Card
- Age UK Discount Portal
- Tickets for Good
- 27 days annual leave + Bank Holidays (Pro Rata)
Closing Date: 8am on Monday 6th July 2026
Interview Date: Week Commencing 13th July 2026
Work Location: In person
The client requests no contact from agencies or media sales.


