Service management jobs

Senior PR and Communications Manager

The Royal Marsden Cancer Charity
Location: Chelsea, London (Hybrid working, two office days)
Salary: £51,000
Contract: Permanent, Full-time (37.5 hours per week)

The Royal Marsden Cancer Charity exists to transform the lives of people affected by cancer. We fund world-leading research, state-of-the-art equipment and exceptional patient environments, ensuring The Royal Marsden can continue to deliver outstanding care and develop pioneering treatments used across the UK and beyond.

Following significant growth and the successful £70m Oak Cancer Centre Appeal, we are now delivering our most ambitious strategy yet - raising at least £215m over five years, including a major new development in Chelsea.

About the Role

We are seeking a passionate and experienced Senior PR and Communications Manager to lead our PR and Communications function and play a key role in raising the Charity’s profile as a global leader in cancer research funding.

You will lead the development and delivery of a proactive and reactive PR and communications strategy that enhances our reputation, drives awareness, and supports fundraising across all income streams.

Managing a small team, you will work collaboratively across the Charity and hospital to identify compelling stories—from groundbreaking research to powerful patient and supporter experiences—and bring them to life across regional, national and sector media.

What You’ll Be Doing

Strategic Leadership

• Deliver the Charity’s PR and communications strategy to increase visibility, reputation and engagement
• Manage and develop the PR and Communications team, ensuring high-quality, impactful output
• Track and report on media performance, coverage and KPIs.

Media Relations & Reputation Management

• Develop strong relationships with national, regional and specialist media
• Lead proactive media engagement, including story sell-in, press releases and media briefings
• Manage reactive communications, including handling sensitive issues and advising on messaging
• Identify opportunities to position senior leaders as thought leaders within the sector.

Content and Storytelling

• Oversee the development of high-quality, compelling content that showcases the Charity’s impact
• Lead on the production of the Charity’s supporter magazine Progress and key publications, including Annual and Impact Reports
• Work closely with clinical teams, patients and supporters to source authentic, engaging stories.

Campaigns and Partnerships

• Lead PR activity for flagship campaigns and events, including The Banham Marsden March, Celebrate a Life, and the Ever After Garden
• Support major fundraising initiatives, corporate partnerships and new product launches
• Collaborate with Marketing and Digital teams to maximise reach across channels.

Stakeholder Engagement

• Build strong relationships across the Charity, hospital and external partners
• Work closely with clinical teams, senior leadership, and celebrity/VIP stakeholders to maximise appropriate PR opportunities
• Ensure consistent and accurate representation of the Charity’s brand and messaging.

About You

We are looking for a confident and strategic communications leader with strong charity sector experience.

You will bring:

• Significant experience in PR and communications within the charity sector
• A proven track record of delivering impactful PR strategies and campaigns
• Strong media relations expertise, including handling complex and sensitive issues
• Experience of managing and developing high-performing teams
• Excellent writing, editing and storytelling skills
• Experience producing publications such as annual reports or magazines
• Strong stakeholder management skills, with the ability to influence at all levels.

Desirable:

• Knowledge of the NHS or healthcare environment
• Professional qualifications in journalism or communications
• Experience working with VIP or celebrity engagement.

Why Join Us

• Play a pivotal role in a high-impact charity making a real difference to cancer patients around the world
• Work with leading clinicians, researchers and inspiring patient stories
• Be part of an ambitious organisation at a critical stage of growth
• Lead high-profile campaigns with national reach.

Benefits

• Hybrid working between home and Chelsea with occasional travel to Sutton
• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

About the role:

Join a team where your presence truly matters as a Night Concierge at our Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You’ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life.

Your nights will involve a balance of practical responsibilities and compassionate engagement. From conducting regular building checks and monitoring CCTV to managing access and maintaining clear records, you’ll help ensure the smooth running of the service. You’ll also be there to provide person-centred, trauma-informed support, whether that’s through a quiet conversation, offering reassurance to someone struggling to sleep, or responding calmly and appropriately to an emergency. At every step, your role helps create the stability and safety that allows clients to begin thinking about their next steps.

At Single Homeless Project (SHP), we believe in the power of every role to make a difference, and we’re committed to helping you grow while you do it. With structured development opportunities, expert training, and a strong focus on progression, you’ll be supported to build a meaningful career in a values-driven organisation that puts people first.

This role operates on a rolling rota with the following working pattern:

Week 1: Mon, Tues, Wednesday, and Thursday

Week 2: Mon, Tues and Wednesday

About you:

You don’t need to have done this exact role before but we’re looking for people who are:

• Reliable, observant, and able to maintain clear professional boundaries.
• Experienced in supported housing, security, homelessness services, or similar environments.
• Confident managing challenging situations, including escalating or de-escalating incidents.
• Understanding of safeguarding and the importance of creating a safe environment.
• Comfortable with a mix of routine tasks (like checks and monitoring) and responsive, people-focused work.
• Able to apply a trauma-informed, empathetic approach, even during difficult or unpredictable moments.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 31st May at midnight

Interview date: Tuesday 9th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

The Youth Endowment Fund  

Senior Change Manager, Children’s Services 

Reports to: Head of Change, Children’s Services 

Salary:£54,300 per annum, depending on experience  

Location:  Central London or Hybrid*(see below) 

Contract: 2-year fixed term contract

Closing date for applications: 12 pm on Monday, 1st June 2026 

Interview dates: Week commencing 15th June 2026 

About the Youth Endowment Fund 

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope.    

But it doesn’t have to be this way.    

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.   

A big part of the movement that we need to build is in the world of children’s services. We need to inspire and connect with senior leaders in England and Wales to spread what works and make our country safer for some of our most vulnerable children. We need someone who can deliver this whilst understanding and working within the context of the major sector reforms that are currently being delivered via the Families First Partnership programme. 

Key Responsibilities  

We are at an exciting moment in our work. In June we will publish our children’s services practice guidance, setting out the evidence for what works to reduce serious youth violence in the children’s services sector. 

We have plans to work with the sector over the rest of the financial year and beyond, including designing a self-assessment tool to help senior sector leaders benchmark their existing practice against the evidence. We will also launch a new change programme, working hand-in-hand with the sector to implement the evidence for what works, gaining valuable insights in the process.

Your role is to help us turn these plans into a reality. 

This will include launching the self-assessment tool and promoting its use within the sector. It will also involve planning, designing and delivering the change programme to turn the theory into reality.

You will also contribute by designing and delivering a range of sector engagement activities, such as webinars, events and learning opportunities, that reach the sector, helping to build momentum, understanding and commitment across children’s services.

Lastly, you will support the Head of Change for Children’s Services with government engagement as required and support the establishment of a new network for senior sector leaders to share the latest evidence and best practice. 

Key responsibilities will include: 

• Supporting the launch and roll-out of the children’s services self-assessment tool, driving up demand and ensuring widespread completion of the tool across the sector; 

• Work hands-on with Local Authorities to help them put evidence into practice via our change programme; planning, delivering and learning as the work continues; 

• Continuously capture and act on learning from the self-assessment tool and deep dive change programme to inform future work; 

• Supporting the design and roll-out of a children’s services network to spread learning of what works to reduce serious youth violence; 

• Spend time genuinely understanding the pressures, priorities and constraints facing children’s services leaders to inform our longer-term approach to change. 

As part of your wider contribution to the organisation, you will also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.

• Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

You are this sort of person: 

• You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

• You understand the children’s services sector. You understand how the sector really works. This could include experience of working with/supporting senior sector leaders to facilitate change and improvement that improves the lives of young people.

• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a social worker and a 15-year-old student. Listening to people from all backgrounds matters to you.

• You have experience of developing resources which support children’s services. You understand and take a curious approach to learning about the needs of sector leaders. You are able to skilfully translate these insights into helpful resources and tools which support leaders to improve practice. 

• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.

• You understand young people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.

• You are committed to equality, diversity and inclusion. 

You must have this sort of experience 

• Delivering positive change within children’s services: You have significant experience of working with sector leaders to support the development and improvement of practice.

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Hybrid Working 

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. 

To Apply 

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by Monday 1st June 2026 at 12pm. 

Application Questions 

1. How have you used evidence to deliver effective change and improve outcomes? How did you gather and use the evidence and influence senior leaders to act differently? 

1. Describe your experience and understanding of working in or with the children’s services sector, in particular working with senior sector leaders. Please be specific about the context and impact you made.

1. What personal and professional experiences shape your understanding of the children’s services sector and its role in preventing youth violence? 

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

Interview Process 

This will be a two-stage interview process. Interviews will take place the week of 15th June 2025. 

Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 25 days annual leave, 3 days end of year shut down, plus Bank Holidays 

• Four half days for volunteering activities 

• Employee Assistance Programme – 24hr phone line for free confidential support 

• Volunteering days - 4 half days per year 

• Death in service - 4 times annual salary 

• Flexible hours. Core office hours 10am – 4pm 

• Financial support including travel and hardship loans 

• Employer contributed pension of 5%. 

Your Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 

Project and Engagement Coordinator

Job Title: Project and Engagement Coordinator
Location: Shropshire and Telford & Wrekin / county-wide community-based role
Responsible to: Head of Operations and Service at Stay
Responsible for: Intensive Support Workers and associated delivery
Hours: 37.5 hours per week
Contract: Fixed term, linked to project funding
Salary: £32,103 Per Annum
Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required

Job Purpose

The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin.

This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project.

A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective.

The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance.

Key Responsibilities

1. Project Coordination and Delivery

• Coordinate the day-to-day implementation of the Partners for Change project across the partnership.

· Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis.

• Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments.
• Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action.
• Work closely with partner organisations to support consistent and coordinated operational practice.
• Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer.
• Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership.

2. Line Management of Intensive Support Workers

· Provide direct line management to the Intensive Support Workers employed as part of the project.

· Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions.

• Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response.
• Monitor staff workload, performance, wellbeing and professional development.
• Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy.
• Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations.
• Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice.

· Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team.

• Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support.

3. Oversight of Outreach Delivery

• Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin.
• Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage.

· Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services.

• Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers.
• Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention.
• Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion.
• Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping.
• Provide additional support or escalation where cases are particularly complex, high risk or blocked.

4. Partnership Working and Multi-Agency Coordination

• Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders.
• Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups.
• Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies.
• Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums.
• Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred.
• Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients.

5. Monitoring, Data and Reporting

• Oversee the collection, recording and monitoring of project activity, outputs and outcomes.
• Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems.

· Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records.

• Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting.
• Contribute to reports for funders, managers, trustees and partnership governance arrangements as required.
• Monitor progress against targets and help identify where corrective action or additional support is needed.
• Support a culture of evidence-led delivery, accountability and continuous learning.

6. Client and Community Engagement and Volunteering

· Lead community engagement activities to raise awareness of homelessness and rough sleeping.

· Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies.

· Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement.

· Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams.

· Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer.

7. Service Development and Quality Improvement

• Contribute to the ongoing development and improvement of the project model and operational practice.
• Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project.
• Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement.
• Support consistency in standards, approaches and quality across partners where possible.
• Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working.
• Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership.
• Support innovation and practical problem solving in response to emerging needs or operational challenges.

8. Safeguarding, Risk and Compliance

• Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately.

· Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability.

• Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently.
• Promote safe working practice for staff delivering outreach in community settings and high-risk environments.
• Contribute to incident review, learning and service response where safeguarding or serious concerns arise.
• Maintain clear accountability, professional boundaries and lawful information handling at all times.

9. Communication and Representation

• Act as a professional and credible representative of the project and host organisation in meetings, networks and partnership settings.
• Communicate clearly and constructively with colleagues, clients, partners and stakeholders.
• Support internal and external communication relating to project activity, engagement and impact.
• Help ensure that information shared across the partnership is timely, accurate and useful for delivery.
• Contribute to presentations, briefings, updates and promotional materials as required.

General Duties

• Work at all times in line with the organisation’s mission, values, policies, and procedures.
• Promote equality, diversity, dignity, and inclusion in all aspects of the role.
• Undertake any other reasonable duties consistent with the nature and level of the post.
• Travel across Shropshire and Telford & Wrekin and work flexibly in response to project needs.

Person Specification

Essential

• Experience of coordinating projects, services or multi-agency work in a housing, homelessness, community, health, social care or voluntary sector setting.
• Experience of supporting or managing staff in a frontline service environment.
• Experience of working with people who are homeless, at risk of homelessness, or affected by multiple disadvantage.

· Experience of working with people in crisis and those facing multiple disadvantage, including individuals who may be excluded from or unable to engage with mainstream services.

• Strong understanding of trauma-informed, person-centred and strengths-based practice.
• Experience of partnership working and building effective relationships across organisations and sectors.
• Ability to coordinate operational delivery, manage competing priorities and maintain oversight of multiple workstreams.
• Experience of case oversight, support planning, referrals, safeguarding and risk management.
• Experience of monitoring performance, maintaining records and contributing to reporting requirements.
• Strong organisational, communication and interpersonal skills.
• Ability to lead with clarity, empathy and accountability.
• Good IT and data management skills, including confidence using case management or monitoring systems.
• Ability to travel across the county and work flexibly as required.

Desirable

• Experience of managing outreach or community-based support services.
• Knowledge of homelessness systems, housing pathways and local authority processes.
• Experience of working within funded projects with outputs, outcomes and reporting requirements.
• Experience of co-production, peer support, service-user engagement or community engagement.
• Experience of using In-Form or similar client record / case management systems.
• Knowledge of the challenges affecting people with no recourse to public funds, substance use needs, mental health needs or neurodiversity.
• Full driving licence and access to transport, where required for the role.

Key Skills and Attributes

• Strong leadership and coordination skills
• Calm, organised and solution-focused approach
• Compassionate, professional and non-judgemental manner
• Ability to motivate, support and develop staff
• Strong partnership and relationship-building skills
• Commitment to high-quality, inclusive and trauma-informed practice

· Ability to engage effectively with people in crisis and those experiencing multiple disadvantage, including individuals who may face barriers to accessing mainstream services.

• Confidence in handling complexity, challenge and change
• Ability to balance strategic oversight with practical operational delivery

Additional Information

This role combines project coordination, staff management, partnership working and frontline service oversight. It requires a flexible, organised and relationship-based approach, with the ability to work across organisational boundaries and support both strategic delivery and day-to-day operational practice.

The postholder will be expected to work with people experiencing crisis, exclusion and multiple disadvantage, and to support staff working in complex community settings.

The role is subject to satisfactory references and an enhanced DBS check where required.

Role: Head of Charitable Services

Reporting to: CEO

Salary: £40,000 (pro-rata)

Terms: Permanent, 3 days a week with option to extend to 4 days a week within 6 months (FTE 37.5 hrs a         week)

Background

Buckinghamshire has a fast-growing older population who are the heart and soul of our communities – for example as employers, workers, volunteers, mentors, carers and child-minders. They help make our worlds go round. But when the challenges of older age feel overwhelming, and someone’s own world shrinks, Age UK Bucks is there to support them. Based in Aylesbury and working across the county, our services support older residents to maintain their independence and well-being, especially when times are difficult, helping local older people age batter and access support they deserve.

We have grown as an organisation recently, expanding our services and increasing staff numbers and income as we endeavour to meet the needs of older people in the county, who are struggling to cope with the cost-of-living crisis, after the lasting impact of the pandemic.
 

The Head of Charitable Services is a new role and will play a pivotal part in leading this growth and supporting and developing the teams and culture that deliver them. Alongside this, a key priority is person-centred support and empowerment, and a focus on staff, volunteer and client safety and safeguarding, and skills development. We’ll also be looking to engage service users more dynamically to measure impact and co-produce new services they need and want. 

With growing demand for our services and ambition to be an even more effective voice and empowering champion of older Bucks residents across our communities, there has never been a more exciting time to join Age UK Bucks.

Job purpose
Lead services and teams that support, champion and empower older Bucks residents to meet the many challenges and opportunities of ageing, through charitable services that have high impact and that are sustainably funded, working with all communities in Bucks and through partner collaboration.

The role

Will oversee the development and delivery of high quality, person-centred, compassionate and effective support and services for older people across Bucks that has demonstrable impact and quality - building community connection and championing older people’s needs and opportunities. You will help shape the charity’s charitable approach, work on developing new services, funded from grant applications and community collaboration, and build cases for support and demonstrable impact case studies. Reporting to the CEO, you will work closely with the Head of Commercial Services and Development, dovetailing referral pathways and aligning practice and processes.
 

Key tasks and responsibilities

• Meet the needs of older Bucks residents through effective, high quality, safe and compassionate support and services that can demonstrate impact and are sustainable financially, meeting appropriate quality standards where required
• Develop our people and volunteers, including supporting our safeguarding lead on best practice supervision, risk assessment and mitigation, case work guidance, safeguarding, line management and people development
• Work with SLT to support our Trustee Board, Board Officers and Sub-Committees to enable them to guide and steward the charity appropriately, including developing reports and information/KPIs
• Develop and deliver financially sustainable services, planning and managing income and costs in line with strategy and budgets, working with the Finance leadership and SLT
• Help develop and transform our data collection and story-telling, enabling the organisation to create and share compelling and inspiring impact and outcome reports for stakeholders 
• Support the maintenance and development of our website and social media strategy and assets to support our work and programmes
• Optimise and raise awareness of our services and impact, through developing effective outreach and presentations to key stakeholders, groups, communities and funders
• Act as a champion of older people and an Age Friendly Bucks, representing the charity at key forums, Boards and activities in order to achieve our mission and strategic goals, bringing the voice and needs of older people to the fore.

 Essential qualities:

• Strong and demonstrable people leadership and management skills
• Strong operational delivery experience and skills
• Empathetic to the needs of older people and their families
• Significant Adult social and/or health care experience and knowledge, including safeguarding
• Budget planning and delivery
• Significant impact and outcomes reporting and data collection experience
• Service creation and mobilisation experience
• Experience managing and liaising with commissioners/funders/partners
• UK driving licence

Equal Opportunities

Age UK Buckinghamshire strives to meet the needs of all older people in Bucks but is also aware that some communities could be better served by us. We therefore want to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

Application Process: 

• Submit your CV and cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the criteria specified in the job description with examples.
• Closing Date: 5th June 2026

This is a new role, expanding the management team in our Services team, and providing some additional focus for our grant making, commissioning and direct service provision work.

This is an exciting time to be joining our team. Our grant making work is providing support for wellbeing services across the county, in addition to the £5m Sunflower Appeal, which will provide a major capital grant for a new cancer centre at the Princess Royal Hospital, Telford. We have recently begun commissioning services directly, with our counselling service for family and carers of cancer patients being our first step into this way of working.

There are huge opportunities to develop our work further. Our Bins for Boys project launched in 2024, and we want to see Bins for Boys venues across our region by 2028. Our monitoring, evaluation and impact work is building, and there is grant potential to shape how we report on the value our work has to the communities around us.

We are looking for someone who is a confident communicator, able to develop strong partnerships and has the skill to understand and interpret new project ideas. A clinical background is not a requirement, but a genuine interest in how we can make a difference for people living with cancer is essential.

Our ideal candidate will have an understanding of managing grant-funded projects, a creative approach to challenges and a supportive attitude to managing others. They will be able to navigate complex governance and work with internal and external stakeholders effectively. They will have the ability to see and realise opportunities for income generation to support their work.

This role will work alongside the Head of Services (Cancer Awareness), and there is an expectation of close collaboration and cross-working between the two sides of the team. It will also form part of the wider Lingen Davies management team, attending senior team meetings and collaborating with others to ensure smooth running and development across the charity.

Please note, this role requires travel across our large, rural region. Therefore, a UK driving licence and access to your own vehicle is essential.

Programme Manager

As the UK's biggest Children's Charity, Barnardo's is committed to improving outcomes for all children and young people. We supported 382,872 service users in 2020/21 and for the service users where ethnicity data was collected, 17.8% were Black or Asian. 

Evidence indicates that many African, Asian and Caribbean communities face particular disadvantages and can experience barriers to accessing vital support services. Children and young people from these communities experience higher levels of social deprivation, school exclusion, unemployment, and contact with the criminal justice system. Maternal and infant outcomes are dramatically worse for Black and Asian women than for White women, and furthermore, the ethnic inequalities in health and wellbeing that existed in the UK before the pandemic have been exacerbated and made more apparent. We need to do something about this.

Now established with funding support, including from the People's Postcode Lottery, Barnardo's has launched SEEN, a Centre for Children & Young People of African, Asian & Caribbean Heritage. The Centre aims to deepen understanding of the experiences and challenges faced by these communities and drive improvements in outcomes through collaborative, cross-sector working – spanning health, social care, education, criminal justice, and the voluntary and community sector, including grassroots organisations.

We are now seeking a Programme Manager to provide strategic oversight, guidance, and support across the Centre's portfolio of work. The role will be responsible for developing and maintaining effective programme governance, enabling delivery, and supporting the overall operation of the Centre.

The successful candidate will bring strong expertise in systems change and a demonstrable commitment to advancing race equity, with the ability to translate these into impactful programmes, partnerships, and practice.

The activity of the Centre will exist around three elements:

The Spine: Our systems change work that will focus on 4 key work flows: Education and Employability, Physical Health and Emotional Wellbeing, Social Care & Informal Community Care, Police & Custody – looking at how we can change practice to improve outcomes

The Heart: Our work with Children and Young People so that they can feel the presence of the Centre and co-produce models for effective advocacy and policy change

The Arms: Our reach with locally rooted organisations that connects the work we both do to create change for Children and Young People

If you:

-have successfully managed projects or programmes

-can lead and inspire others to create lasting positive change for Black and Asian children and young people    

-are a highly motivated and enthusiastic individual who views safeguarding children as the highest of priorities  

-meet the person specification for the role

-have experience and/or understanding of the issues that affect children and young people of African, Asian and Caribbean heritage in the UK (desirable but non-essential)

...we would love to hear from you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our partnerships, training programme and systems change work. 

About Disability Law Service 

Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To develop and deliver partnerships, policy advocacy, and systems change activity that improves access to justice and outcomes for Deaf and Disabled people. 

Overview 

You will lead on partnerships, policy influence, and systems change work, working across a range of stakeholders to strengthen networks, influence policy, and deliver strategic change. 

Key responsibilities 

• Build and maintain strategic partnerships across sectors 

• Lead on systems change and policy advocacy work 

• Manage programmes focused on training and capacity building 

• Use data and evidence to inform systems change activity 

• Manage staff and volunteers and support team development 

• Develop stakeholder networks and collaborations 

• Contribute to policy campaigns and strategic initiatives 

• Support monitoring, evaluation, and impact reporting 

What we offer 

• Opportunities to develop experience in policy, advocacy and systems change while working across a varied and dynamic workload with diverse stakeholders

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role. 

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

The Barnardo's Better Futures Service works with children, young people and young adults where there are concerns in relation to their sexual behaviour and/ or their risk to sexual exploitation.

The service offers direct assessment and intervention to children and families, as well as offering training to professionals and influencing work. 

We are a small but busy service, based in Pyle, Bridgend.

Roles and responsibilities specific to this post

The role of the Service Administrator is to ensure administrative support to the team, as well as supervising the secretarial assistant.  The role is based at the centre in Pyle.

This is a full time post. 

 Job specific requirements:
It is especially important that the successful candidate is able to demonstrate experience of and/or an understanding of the following:

Education/Knowledge

• Well-developed numeracy and literacy skills at a level which will enable post holder to perform moderately difficult calculations and produce reports.

Experience

• Proven substantial office experience.
• Proven substantial experience of using IT packages including word processing, spread sheets, databases, Windows applications.
• Experience of operating financial systems including petty cash, budget monitoring and control.
• Experience of premises/facilities management.
• Experience of dealing with members of the public and other agencies.

You will need a friendly and welcoming disposition with good communication skills, the ability to work to deadlines, provide attention to detail, and multi-task.  You will work as part of a committed, professional and friendly team to support improved outcomes for children and families. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

 Key Responsibilities

 1. Operational & Administrative Support

 · Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.

· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.

· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).

· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.

· Support with provision of data for analysis and insight

· Administer internal systems including intranet content, document repositories and online resources.

· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.

· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..

2. Project & Process Coordination

· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.

· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.

· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

3. Stakeholder & Customer Service

· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.

· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

4. General

· Undertake such other duties as the line manager shall from time to time determine

· Demonstrate the values and cultural aspirations of RDA in all work.

· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

· Strong administrative and organisational skills with experience managing multiple priorities

· Excellent customer service and communication skills, including via phone, email and digital channels

· High attention to detail and accuracy, particularly in data handling

· Proven ability to deliver against deadlines and service standards

· High computer literacy, including MS Office 365 and CRM/databases

· Ability to use initiative, problem-solve and identify opportunities to improve processes

· Comfortable working in a busy, multi-functional team

· Empathy with RDA’s values, aims and approach

Desirable

· Experience supporting governance, compliance or operational procedures

· Experience with Salesforce, WordPress or other CRM/content systems

· Experience managing stock, orders, or supplier relationships

· Familiarity with training/qualification pathways or membership administration

· Experience working with volunteers or in a volunteer-led environment

· Understanding of disability, equestrian context or charity operations

Greater Change

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an NGO providing cash grants to support people to overcome the financial barriers on their pathway out of homelessness using personalised budgets.

We partner with frontline charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses etc. 

On average, Greater Change spends £1,400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum. 

Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness. 

Our Values 

• Trust & Support 
• Growth & Development 
• Passion with Boundaries
• Clarity & Communication 
• Emotional Security & Maturity 
• Impatience for Change

Philanthropy Manager 

We are looking for an entrepreneurial, ambitious and relationship-driven Philanthropy Manager to help grow Greater Change’s income, impact, and profile. Reporting to the Head of Growth and working closely with the CEO, this is a hands-on role suited to someone who can be creative and structured.

You will lead key income streams across High Net Worth Individuals, Trusts and Foundations, and fundraising events, delivering high-quality proposals and thoughtful stewardship that strengthens long-term partnerships.

The ideal candidate will be someone who understands how we are maximising impact and cost-effectiveness. You will be able to clearly communicate how our work delivers meaningful outcomes.

Above all, we are looking for someone proactive and thoughtful, who is motivated to play a key role in scaling a high-impact, evidence-led solution to homelessness.

Main Responsibilities

1. Work closely with the CEO on philanthropic relationships, including supporting the Development Board’s engagement, meetings, and follow-ups.

2. Lead all trusts and foundation activity end-to-end, including prospect research, applications and producing reports, while tracking funding deadlines, maintaining a clear pipeline, and providing regular progress updates to the CEO and Head of Growth.

3. Prepare high-quality proposals, cases for support, presentations, and donor communications.

4. Co-lead on developing and maintaining corporate partnerships with the Head of Growth 

5. Manage individual giving, with a focus on donor stewardship and growth.

6. Lead the planning and delivery of fundraising and stewardship events, including stewardship and fundraising events organised by the Greater Change and our Development Board

7. Supporting the Comms team to deliver donor communications across our newsletter and social media channels

Essential Skills, Knowledge and Experience 

• Excellent relationship management skills, with the ability to build credibility and trust with senior stakeholders, including high-net-worth individuals and funders. 

• Highly analytical, with the ability to understand, interpret and clearly communicate impact, cost-effectiveness, and outcomes to a range of audiences. 

• Strong written and verbal communication skills, including the ability to develop compelling, evidence-based cases for support and deliver persuasive presentations. 

• Demonstrable ability to think strategically and entrepreneurially, identifying and pursuing new funding opportunities and approaches. 

• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. 

• Proactive and self-directed, with a problem-solving mindset and the ability to navigate ambiguity and complex challenges. 

• Alignment with our mission

Desired Skills, Knowledge and Experience 

In addition to the essential skills, we are especially keen to hear from candidates who are able to meet some, or any, of the additional experience requirements below: 

• Understanding of the homelessness sector or social impact 

• Experience developing fundraising strategy or contributing to organisational growth plans. 

• Confidence in presenting complex ideas (e.g. impact, cost-effectiveness) to senior or non-technical audiences.

• A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed. 

• Strong IT skills in particular G-Suite, Canva and Microsoft Office. 

Personal Attributes 

• High and positive energy levels; you thrive when working at pace. 

• You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others. 

• Willingness to roll up your sleeves, Greater Change is a ‘hands on’ environment. 

• Strong team player who can collaborate and work with others to achieve results. 

We welcome applications from candidates with lived experience of homelessness.

What we offer 

• Salary - £40,400 

• Up to 5% pension matching 

• Hybrid working model at home and in the office - we are an outcomes driven team, so we want you to work in the way that's most productive for you.

• 9 day fortnight (every alternate week is a 4-day week). 

• Macbook or PC. 

• A work from home budget of up to £250 to buy what you need for your home setup.

• Frequent team lunches, and quarterly team activity days. 

• Training budget of £800/year, to upskill on anything directly related to your work. 

• A remote working allowance of up to 10 days per year (pro rata). 

• A wellbeing budget of £400/year (pro rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing. 

How to Apply 

Please apply with a CV and Covering Letter. Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge. Please demonstrate how you reflect our core values and personal attributes throughout your application. 

Interview process

We will review applications as we receive them, so we encourage you to submit your application as early as possible. 

Candidates will be required to participate in up to 3 recruitment rounds following application. This will include an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes. 

• Application Deadline  - Sunday 7th June 2026 
• Stage 1 (Work test) - Rolling Basis 
• Stage 2 (Online competency based  interview) - Wednesday 10th or Friday 12th June 
• Stage 3 (Final stage Inperson) - Tuesday 16th or Wednesday 17th June 
• Ideal Start Date  - July 2026