Service management jobs

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight

You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

As an Operations Manager you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

About You

We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Ability to build strong relationships with partner agencies

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds.  We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition. 

Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.

Belonging at Leeds Mind

Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.

We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.

By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.

To find out more about how we are developing this you can visit our website.
 

Our Service

Employment is a key part of mental health recovery. Our employment services are delivered in line with the IPS model, supporting people with mental health challenges to retain paid employment in line with their aspirations. IPS is delivered in close partnership with NHS mental health services, employers, commissioners and the wider system.

Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.

The Role

The IPS Team Leader has operational responsibility for the delivery, quality, performance and sustainability of Leeds Mind’s IPS (Individual Placement and Support) teams. The role ensures high-quality IPS delivery, excellent outcomes for people accessing support, and strong partnerships with NHS mental health teams, commissioners and system partners.

The post holder will provide day‑to‑day leadership to a team of IPS Employment Specialists, ensuring high‑quality delivery through effective supervision, coaching, performance management and quality assurance. The Team Leader is accountable for embedding IPS fidelity, supporting staff development and ensuring consistent, person‑centred and recovery‑focused practice across the service.

Essential Skills and Experience:

· Experience providing operational leadership and supervising staff within employment, supported employment or mental health services

· A strong understanding of IPS, SEQF and recovery‑focused employment approaches, with the ability to embed quality and fidelity in day‑to‑day practice

· Experience supporting people with mental health needs, neurodiversity and/or learning disabilities

· Confidence using quality frameworks, performance data and evaluation to drive improvement and accountability

· Proven ability to contribute to service planning, resource management and performance‑led delivery

· A values‑led, inclusive and trauma‑informed leadership style, living our core values every day

· A genuine belief in people’s strengths, potential and right to work

Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check. 

At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.   

 

Lead our flagship partnership with Nationwide Building Society delivering exceptional relationship management alongside inspirational leadership of a portfolio of high-value partnerships. This strategic and creative role is central to our organisational growth and to ensuring we continue to raise vital funds to save the lives of people with cancer everywhere. 

About the role 

As Senior Corporate Partnerships Manager, you will lead our flagship partnership with Nationwide Building Society, delivering exceptional stewardship, strategic planning and measurable impact. You will work closely with colleagues across the Charity and The Royal Marsden to deliver our multi‑faceted partnership, that funds world-leading cancer research, and inspires support from across the business through a wide range of activities including sponsorship, virtual challenges, volunteering and training.

Alongside this, you will provide leadership across a portfolio of other high‑value corporate partnerships, helping to drive sustainable growth.

This is a highly visible, strategic and creative role, ideal for someone who combines strategic thinking and a keen eye for detail, with a passion for building relationships that create lasting, meaningful impact. You will line manage and develop one to two team members as well as playing a key role in shaping our Partnership Management strategy and supporting the wider growth of corporate income. 

Joining our team 

You will be joining an ambitious team of supportive colleagues who together manage a range of high-profile partnerships including Ralph Lauren, Omaze, Banham and many more. Our Charity has ambitious plans for the coming years as we raise £200m in support of the development of The Royal Marsden in Chelsea, our biggest capital appeal to date. Through our work, we ensure the nurses, doctors and research teams at The Royal Marsden can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. 

About you

You will be an experienced and driven partnerships specialist, with a strong track record of managing multi-faceted, high‑value relationships in the charity sector. Confident, creative, highly proactive and a natural leader, you will bring a blend of strategic thinking and hands‑on delivery.
 

You will bring:

• Proven success in corporate/charity partnerships or business development within the charity sector, with demonstrable experience in managing seven-figure, complex, multi-faceted partnerships, with a strong track-record of delivering income against ambitious targets 

• Excellent communication and relationship‑building skills, with the ability to engage confidently with senior stakeholders 

• Strong negotiation and influencing ability, with experience of delivering high‑impact presentations 

• Creative and strategic thinking, with a flair for writing and presenting compelling impact reports 

• Strong organisational, analytical and planning skills, with the ability to manage multiple priorities simultaneously

• A collaborative, solution‑focused approach and the confidence to work both independently and as part of a high‑performing team

• Experience of managing and developing at least one line report.

What we offer

• Competitive salary of £47,000-£50,000 

• Hybrid working between home and Chelsea with occasional travel to Sutton 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Training, support and development opportunities 

• Access to the Blue Light discount scheme and other discounts opportunities 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

• Opportunities for training and career development. 

Inclusion matters 

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

How to apply 

On CharityJob, please send a CV and cover letter of no more than two pages, setting out how you meet the criteria in the person specification of the job description by 23:30 on Sunday 17 May 2026. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

About the role:

This is not a role where you sit on the sidelines. This is a role where you show up, stand alongside women, and help create the kind of safety and belief that many have never experienced before.

In our Women’s Respite Service in Camden, you’ll be working with women who have faced abuse, exploitation and homelessness, often after systems have let them down. You’ll be part of a space that feels different. A space where women are listened to, where their experiences are understood, and where they can begin to rebuild a sense of control over their lives.

No two days will look the same. One moment you might be de-escalating a crisis, the next you’re advocating with services, or sitting alongside someone as they begin to make sense of what they’ve been through. You’ll use your understanding of trauma, gender informed practice and the realities of violence against women and girls to shape how support is delivered, making sure every interaction is grounded in safety, dignity and respect.

You’ll hold a small but complex caseload, working intensively with women to build trust, navigate risk and move towards stability and independence. You won’t give up easily. You’ll stay curious, creative and persistent, even when progress feels slow or uncertain.

As a senior in the team, your impact goes further. You’ll lead by example, guiding colleagues through complex situations and helping to embed a way of working that truly recognises what women have experienced and what they need to move forward. You’ll help shape a service that doesn’t just respond to crisis, but creates real, lasting change.

For roles in our women's services we ask for applications from Women only. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• You have experience supporting women who have faced abuse, exploitation and multiple disadvantage, and you understand how this shapes trust, behaviour and recovery
• You build relationships that feel safe, consistent and real, even when someone has every reason not to trust
• You stay grounded in challenging moments, able to respond calmly, think clearly and make sound decisions when risk is high
• You bring strong judgement and confidence in complex casework, and you’re comfortable guiding others to deliver high quality, consistent support
• You’re persistent, resourceful and proactive, able to advocate, challenge systems and keep moving things forward for the women you support

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 3rd May at midnight

Interview date: Tuesday 12th and Wednesday 13th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Overview

The Premier League Foundation is seeking to appoint an experienced Communications Manager to support the Head of Communications in delivering strategic, impactful communications that advance the charity’s work, ensure recognition for our funding partners, and raise awareness of the work of both the Foundation and the wider football club charity network.

The Communications Manager will be responsible for the day-to-day delivery of the communications action plan. This is an exciting, fast-paced and varied role within a small, committed team and will involve regular collaboration with communications leads across football club charities, as well as Policy, Communications, Editorial and Marketing colleagues from the Premier League.

We are looking for an individual with excellent interpersonal skills who can build effective relationships and work confidently with a diverse range of stakeholders. The preferred candidate will be able to adapt seamlessly between shaping and executing strategy, drafting compelling copy, and developing engaging success stories. Outstanding written, oral and digital communication skills, alongside strong attention to detail, are essential.

Requirements for the role

· Proven communications experience in a fast-paced environment, with the ability to build effective relationships at all levels.

· Demonstrable experience in one or more of the following areas: strategic communications, public relations, digital communications, or internal communications.

· Experience working with multiple partners and managing competing priorities across a varied workload.  

· Proven writing, editing, proofreading, publishing and report development skills.

· Excellent interpersonal, influencing and relationship management skills.

· Proven ability to work independently, exercising sound judgement and demonstrating strategic leadership without close supervision.

· A collaborative team player with excellent communication and organisation skills.

· Ability to communicate effectively with different audiences, including children and young people, across different formats, with written communication to an excellent standard.

· Strong project management skills, including the ability to manage complex stakeholder networks.

· Ability to work effectively under pressure, make informed decisions and solve problems proactively.

· A strong understanding of, and commitment to, equality, diversity and inclusion, including best practice in inclusive communications.

· A commitment to safeguarding and an understanding of its importance within communications activity.

· High level of computer proficiency, particularly in Microsoft Office. Experience with Pulse CMS (or a similar system) is desirable but not required.

· Willingness to travel within England and Wales as required.

· Satisfactory enhanced DBS check.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a driven and relationship-focused Corporate Partnerships Manager – Pharmaceuticals to lead and grow our work with the pharmaceutical sector. In this role, you’ll manage and develop high-value partnerships, secure significant income (c.£500k annually), and identify new opportunities that support groundbreaking research and services for people affected by blood cancer. Working closely with senior stakeholders, you’ll shape compelling proposals, represent the organisation in pitches and negotiations, and ensure partners are engaged through excellent stewardship and impact reporting.

You’ll be a confident communicator with a strong track record in high-value fundraising, or equivalent transferable experience, and skilled at building relationships at all levels. Collaborative and proactive, you’ll work across teams to develop ambitious, mutually beneficial partnerships aligned with organisational priorities. 

Regular travel to our London office and donor meetings will be required, typically once or twice per month, or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. state this in your cover letter when applying. 

We are open to receiving applications from candidates wishing to work part-time, with a minimum of 28 hours per week. Please indicate in your cover letter if you wish to work part-time.

Philanthropy Manager

Location: York or Burgess Hill / Hybrid

Salary: £42,000 - £45,000 per annum DOE

Hours: 35hrs per week

Why join us?

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:

 The Philanthropy Manager will lead the development and delivery of Brainkind’s capital fundraising initiatives, cultivate and steward high-net-worth individuals, and grow strategic corporate partnerships.

The role will play a critical part in securing transformational gifts, building long-term philanthropic relationships, and developing sustainable income streams to support capital developments and service expansion.

This is a fantastic opportunity to work on some exciting projects and really make a difference to people we support.

 MAIN TASKS AND RESPONSIBILITIES:

Key Responsibilities

1. Capital Fundraising Leadership

• Develop and deliver capital fundraising strategies to support major infrastructure and service development projects.
• Create compelling cases for support aligned to organisational strategy and impact.
• Identify and secure major gifts (£25k+) to support capital appeals.
• Work closely with senior leadership and Trustees to activate networks and fundraising influence.
• Monitor and report on capital fundraising performance against agreed targets.

2. High-Net-Worth Individual (HNW) Engagement

• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop bespoke engagement and stewardship plans for each donor.
• Lead face-to-face solicitations and gift negotiations.
• Deliver exceptional stewardship to maximise lifetime value and long-term engagement.

3. Corporate Fundraising & Partnerships

• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.
• Develop sponsorship opportunities linked to capital projects, events, and services.
• Manage key account relationships and ensure high-quality reporting and impact demonstration.
• Explore cause-related marketing and CSR partnership opportunities.

4. Strategy & Collaboration

• Contribute to the overall fundraising strategy and annual income planning.
• Collaborate with communications and service teams to develop impactful donor materials.
• Ensure accurate record-keeping and pipeline management using CRM systems.
• Maintain compliance with fundraising regulation and best practice
• To undertake any other duties as may from time to time be specified by Brainkind that is within the level and responsibility appropriate to the grade of post.

 ABOUT YOU:

• Strong understanding of major gift fundraising techniques and donor cultivation cycles.
• Financial literacy and ability to develop and manage budgets and forecasts.
• Competence in CRM systems and pipeline management.
• Significant experience in major donor fundraising and/or capital appeals.
• Experience managing high-value donor relationships and corporate partnerships.
• Experience developing fundraising strategies and delivering against income targets.
• Be able to research, identify and build on opportunities for fundraising initiatives.
• An understanding and commitment to Equality, Diversity & Inclusion and an alignment to  Brainkinds values

 REWARDS:

You can look forward to excellent benefits including:

• A competitive salary of £42,000 - £45,000 per annum DOE
• 38 days annual leave (inclusive of bank holidays) (pro rata)
• Buy and sell up to 5 days annual leave.
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance.
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

To join our friendly team, click the Apply Now button.

**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

About the role:

If you’re someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We’re looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it’s about creating a calm, organised and positive environment where people can begin to rebuild their lives.

Based across our hub offices in Brockley and New Cross, you’ll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you’ll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You’ll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track.

You don’t need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you’ll gain invaluable hands-on experience, expert training and the chance to develop your career in one of London’s leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry-level roles just like this one. So, if you’re ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey.

About you:

• Bring warmth, professionalism and excellent customer service to every interaction. 
• Are highly organised and confident in managing day-to-day tasks and admin with care and precision.
• Have a genuine drive to help people experiencing homelessness create lasting, positive change.
• Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way.
• Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 10th May at midnight 

Interview Date: Wednesday 20th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Job Title: Quality and Service Coordinator

Reporting To: Service Manager

Salary Range: Up to £31,000

Contract Type: Permanent

Location: London or Sheffield (Hybrid working afforded)

Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.

Duties and Responsibilities 

• reating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
• Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
• Work proactively with the business to understand key systems and how they work.
• Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
• Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
• Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
• Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
• Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central.
• Adhering to team set KPIS on ticket resolutions
• Retrospective reviews regarding test plans, facilitation of testing and manually testing.
• Monthly calls with the service manager to pass on learnings and review process of tickets.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Landlord & Lettings Partnership Manager at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Safe housing is crucial to the recovery of survivors and two-thirds of the women we support have a housing need. This is an exciting new role to help build pathways and partnerships with housing organisations and landlords to support women and children to safety and recovery.

About the Role

The Landlord & Lettings Partnership Manager will lead on securing suitable accommodation for our service users both while they are in Solace’s services (including refuges and supported accommodation for women experiencing multiple disadvantage) and as they transition to independent living, by building strong partnerships with private landlords and registered housing providers.

As part of the business development team you will work independently to source properties, developing landlord relationships and ensuring sustainable tenancies that benefit both landlords and tenants. You will act as the bridge between landlords and applicants — identifying opportunities, negotiating agreements and supporting successful placements.

You will act as a key link between landlords, housing providers and frontline services, building a pipeline of landlords, establishing systems and processes to delivering a new letting broker service and delivering this as a working concept. Your work will directly contribute to service targets and long‑term housing solutions for survivors.

About You

You bring experience working with landlords, lettings or housing services, ideally within supported housing, homelessness or the private rented sector. You are confident building relationships, negotiating effectively and managing a varied workload in a fast‑paced environment.

Committed to Solace Women’s Aid’s feminist and intersectional values, you bring a collaborative, survivor‑centred approach, balancing practical housing solutions with sensitivity, professionalism and a strong commitment to anti‑discriminatory practice.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Role/Job Title: Head of Kent Services
Location: Pembury, with travel between services as required 
Contracted Hours Full time -37 hours per week (Mon-Fri)
Salary: £55,000 - £65,000 per annum FTE

Application Deadline Date:  Friday 24th May 2026 / Interviews to take place at Cornford Lane site (Pembury) on Wednesday 10th June
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

FULL JOB DESCRIPTION

Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.

Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East.
 

About the role:
This is a tremendously exciting time to join Aspens. With our new Chief Operating Officer in place, we are actively shaping how we work to ensure we deliver the very best for the people we support. Her focus and ambition are centred on establishing consistent, high-quality practice across the organisation and ensuring that everything we do enhances, in a meaningful and measurable way, the lives of those we support.
 

The Head of Kent Services is a leadership role responsible for the strategic, operational, and financial oversight of services within Kent, currently residential services for adults with autism and/or learning disabilities, supported living services, and services for children and families across Kent.

The postholder will ensure the delivery of safe, high-quality, person-centred care and support that promotes autonomy, dignity, inclusion, and positive outcomes for individuals and families. The Head of Kent Services will lead and develop a small team of locality managers ensuring regulatory compliance, financial sustainability, and continuous service improvement across the portfolio.

The Head of Kent Services will be a member of the Inclusive Executive Leadership Team, working in collaboration with other leaders to drive the best outcomes for the People we Support and the Charity.

 

Knowledge and Experience:

We’re looking for someone who brings a combination of the following experiences, whether gained through formal roles, lived experience, volunteering or other pathways.  We value diverse routes into leadership and welcome applications from individuals who may not have followed traditional career paths.

Essential Experience:

• Significant senior management experience in health and social care.
• Proven leadership experience managing CQC Registered Managers.
• Strong knowledge of autism and learning disability support models.
• Experience managing budgets and financial performance.
• Demonstrable experience of regulatory compliance and inspection processes.
• Experience working with commissioners and local authorities.
• Experience managing large-scale change programmes.
• Significant experience in building team capability and managing complex employee relations.
   

Essential Skills & Competencies:

• Strategic thinking and operational delivery capability.
• Strong financial acumen.

• Experience overseeing impactful, outcomes-driven services at a strategic level.

• Strong project and programme management skills.
• Excellent leadership and people management skills.
• Excellent analytical and data interpretation skills.
• High-level communication and stakeholder engagement skills.
• Ability to manage complexity and drive change.
• Strong problem-solving and decision-making ability.
• Ability to build and sustain relationships, with trust and integrity
  
  
   

Desirable:

• Relevant professional qualification in health or social care (Level 5 or above).
• Experience overseeing multiple residential and/or supported living services.
• Experience in service mobilisation or turnaround.
• Experience with Positive Behaviour Support at strategic level.
   

Core Values & Leadership Expectations:

• Commitment to person-centred, rights-based and autonomy approaches.
• Passion for inclusion, dignity, and empowerment.
• Dedication to safeguarding and promoting welfare.
• Evidence-informed decision-making.
• High levels of integrity, resilience, and accountability.

• Reflective, open to feedback and committed to continuous learning
• Brings authenticity, empathy and a collaborative spirit
  
   

What we can offer you:

• An exciting and rewarding role that you can really make your own
• An opportunity to learn and grow in a supportive environment, with formal and informal training and development initiatives.
• Member of the Inclusive Executive Leadership Team.
• Hybrid working
• Adjusted Hours or compressed working weeks
• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS 
• Annual Leave / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Aspens High Street Stores -20% discount on all items for Aspens’ staff
• Bluebell cafe- Discounted staff menu available
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’
• Wellbeing initiatives such as: no email/meeting Fridays, no meetings over lunchtime to ensure people can take a break, encouraged not to read or reply to emails outside of working hours, and access to counselling

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need.

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Multiple Disadvantage Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service 

The Multiple Disadvantage role is aimed at providing specialist support services to women living in refuge with multiple needs, who have experienced domestic, or sexual violence and who have mental illness or use substances problematically. You will liaise with partner agencies ensuring services delivered are of the highest standard in line with the organisation aims and objectives.

About the Role 

You'll be working with women in refuge across two London boroughs if applying for the 37.5hrs creating tailored support plans to address their immediate practical and emotional needs. This includes conducting risk assessments and safety plans, helping with benefits and budgeting, and exploring pathways for resettlement. You'll also promote social inclusion, encourage independence, and help women build resilience. Ultimately, you'll be creating a support network and enabling engagement with other services.

About You 

You have hands-on experience in specialist support services, working directly with women and families facing multiple challenges. Your case work has focused on offering proactive and emotional support to women recovering from domestic abuse. You are adept at collaborating with various agencies, always approaching these partnerships with a professional and proactive attitude.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.