Service manager jobs in battersea, greater london

Location: The Baytree Centre, London
Hours: 21–28 hours per week (to be agreed between Monday–Thursday, 9AM–6PM)
Salary: £50,000–£59,000 per annum (FTE, pro-rated)
Application Deadline: 1 September 2025 at 23:59PM
Eligibility: This post is open to women only under Schedule 9, Paragraph 1 of the Equality Act 2010.
Contract: 12-month interim (Fixed Term Contract with view to permanent)

About the Role:

As Fundraising & Communications Director, you’ll lead Baytree’s fundraising, communications, and corporate engagement—driving income and influence making it possible for even more girls and women to achieve their potential. You’ll report to the CEO and play a key role on the Senior Management Team, shaping strategy and unlocking new opportunities for growth.

This is a dynamic and outward-facing role for a strategic thinker with a passion for storytelling, partnership-building, and social impact.

Key Responsibilities:

• Fundraising Leadership: Deliver a diverse income strategy across trusts, corporates, major donors, digital campaigns, and events.
• Communications: Shape Baytree’s voice and tell bold, data-driven stories that resonate with stakeholders.
• Corporate Engagement: Build long-term partnerships that align with Baytree’s mission and add real value.
• Team Development: Lead and coach a high-performing team, fostering a culture of excellence and care.
• Strategic Leadership: Contribute to organisational strategy, performance reviews, and risk management.

What We’re Looking For:

• Proven experience in fundraising and income generation
• Strong communication and stakeholder engagement skills
• Strategic mindset with experience in team leadership
• Ability to align fundraising with programme needs and impact
• Commitment to Baytree’s mission and values

Job Title: People and Data Reward Officer

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £34,093.64 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Fixed Term Contract (12 months) 

Hours: 37.5 hours per week

Are you passionate about making a difference through data and people focused initiatives? Refuge is looking for a People Data and Reward Officer to join our People and Culture team.

In this varied role, you’ll report to the People Data and Reward Manager and play a key part in ensuring the smooth and accurate delivery of our monthly payroll, annual pay awards, and employee benefits. You’ll also contribute to the ongoing development and upgrading of our HR systems, alongside providing quality and timely data.

In this role, you will be delivering a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.

You will also be delivering accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies.

Job Closing Date: 09:00am 25 November 2025

Interview Date: 5 December 2025

The Talent Set are partnered with leading Health organisation who is seeking a Senior Media and PR Manager – Policy, Campaigns and Public Health to join their ambitious media and PR team. This is an exciting time to join the organisation as they launch a new five-year strategy this autumn to supercharge efforts to transform lives. This role is a fixed-term, 12-month contract.

Key responsibilities

• Develop and lead the delivery of ambitious annual media and PR plans for the charity's policy, campaigns, and public health activities, ensuring alignment with the new overarching strategy.

• Lead media and PR activity to build profile that increases the charity's influence, engagement, and support among target audiences.

• Champion the needs of people affected by breast cancer within the media.

• Engage key policy decision-makers and the NHS with the charity's calls to action.

• Communicate vital early detection health information and messaging to health professionals and the public.

• Digest and translate complex health information and policy subjects into accessible and engaging copy for the media at pace.

• Apply an instinctive news sense to identify proactive and reactive media opportunities to secure impactful media profile and share of voice.

• Work closely with colleagues to forward plan and maintain tight alignment and consistency across all communications output, demonstrating a strategic mindset.

• Play a key part in supporting the day-to-day leadership of the wider media and PR team.

• Effectively prioritise multiple and complex projects, handling conflicting demands and tight deadlines.

Person Specifications

• Excellent ability to build and nurture impactful relationships, both internally and externally, at all levels.

• An effective negotiator with the ability to balance complex and sensitive stakeholder needs to secure media profile that delivers critical information to key audiences.

• A sensitive communicator in interactions with people affected by cancer who support the charity’s work.

• Strong experience working in health communications, and media/PR relations environments.

• A natural planner with a strategic mindset who considers the bigger picture.

• Proven ability to digest and translate complex health information and policy subjects into accessible and engaging copy for media.

• Proven ability to prioritise multiple and complex projects and manage conflicting demands and tight deadlines.

What’s on Offer:

• This is a 12 month FTC, starting as soon as possible. 
• Hybrid working set-up - 2 days a week in central London 
• Salary banding £47,000-£52,000
• Full-time role, due to the busy nature of the role we can only consider applications who can work 5 days. If you already work in a job share, we could consider two applications from candidates who have previous worked in that setting together. 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

Job Title: Communications Coordinator

Hours: 28 hours per week               

Salary Scale: £30,892 – £33,672 pro rata*

Duration: Permanent

Pension: 6% employer pension contribution

Holiday: 26 days plus bank holidays pro rata 

Reports to: Digital Communications Manager

The appointment is subject to a satisfactory DBS check 

We particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.

*Appointments are made at the start of the salary scale, with annual pay progression based on satisfactory performance. In addition, the salary scale is reviewed annually in the light of cost of living and operational budgets.  

About the Role

The Communications Coordinator contributes to the planning and delivery of all communications and digital activities for the South London Gallery. Working alongside the Head of Communications and Digital Communications Manager, the Communications Coordinator supports the implementation of the SLG’s communications strategy, reaching new audiences, creating engaging digital content, and enhancing visitor experience online and on site.

The role involves the full range of communication channels including print marketing, signage, press, digital, audio-visual interpretation and social media to profile the SLG’s programme, Communities and Learning activities, bookshop and café. The Communications Coordinator also provides administrative support and assists at special events as necessary.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00 
Salary: Salary £32,140 per annum pro rata (£18,365 actual)
 
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
 
Job Summary
 
When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.
 
You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.
 
You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.
You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.
 
Key Accountabilities:
 
Service delivery
• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate
 
Team Working and external communications
• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance
 
Volunteer supervision and support
• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy
 
About you
• You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.
 
Abilities, Skills and Knowledge:
• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.
 
Closing date: 23:59 on 26 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 1 December 2025
Start: ASAP
 
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role
 
You may also have experience in the following: Missing Persons Support, Family Support Worker, Publicity and Media Liaison, Case Management, Helpline Support, Casework, Family Advocacy, Family Caseworker, Family Support Advisor, Missing People, Helpline Worker.
 
REF-225 047

We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support. The receptionist will be embedded within our Youth Work team, providing both an administrative and young people focused role. The role will suit an approachable and dynamic individual, who thrives working under pressure and is motivated to deliver the best possible service to young people.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November

Business Development Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Business Development Officer

Location: Based within our Central Office which is in Islington, with home working possible and regular visits to services which span across London, Brighton, Luton, Bedford, Kent, and Liverpool. You may also be required to work at other locations as per required. Please note that our central office and some of our other services do not have step free access.

Salary: £32,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00

About the Role

This is an exciting new opportunity to join our Business Development team as a Business Development Officer, reporting to the Head of Business Development!

You will play a pivotal role in supporting the growth, reach, and expansion of the services in which we deliver at Social Interest Group (SIG). The role focuses on identifying new funding and tender opportunities, preparing submissions, managing documents, and supporting with our Marketing efforts. Some of what this role entails includes:

• Leading on developing processes and procedures for approvals and submissions of grants and tenders
• Supporting with Marketing Communications including the intranet, social media, and merchandise management
• Conducting research and analysis to identify fundraising and tender opportunities
• Completing competitor analysis data to monitor trends and opportunities
• Taking the lead on drafting responses for small tenders and fundraising submissions for smaller bids and applications
• Preparing budget sheets for tenders and grants

About You

This is the perfect opportunity for someone who has a passion for supporting organisational growth within a sector which positively influences many lives. You will play a big part in ensuring we continue to grow and deliver exceptional services to our residents and participants, impacting many more lives. We're looking for someone who is proactive, detail oriented, and organised and has:

• Familiarity with tender processes and fundraising principles
• Ability to create and write engaging content, with proofreading skills
• Proven ability to prioritise and juggle multiple tasks and competing priorities within a fast paced environment
• Excellent communication skills; written and oral
• Attention to detail and quality
• Creative, proactive, and results driven approach
• Ability and willingness to travel and attend market engagement events and to visit services to gain greater understanding of what SIG offers and to inform teams of relevant tender responses
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We’re seeking an innovative Finance Officer to support our work and
build a strong internal resources team. If you enjoy looking for better ways of working, process improvement and
the challenge of integrating emerging technology into everyday finance, this may be the role for you. You will work closely with the Secretariat, providing cross-cover support, facilitating our teams to deliver our Impact goals, strengthen locally led action, and help shape our global positioning for children and families.
If you’re an innovative, pro-active, finance professional we’d love to hear
from you!

Location:  Remote, home based within the UK

Contract type:  Permanent

Working hours:  24.5 / 0.7 FTE (flex up to 0.8 FTE per week)

Grade:    C

Reporting to:    International Finance Manager

Line manager for:  N/A

Job Purpose:

This role sits within Family for Every Child’s (Family) Sustainability team, providing comprehensive support for all aspects of financial management.  The Finance Officer will work closely with the Secretariat, providing a central support function for the Sustainability, Impact, and Innovation teams.  This role will support the International Finance Manager (IFM) in building an internal finance function and will work with Family’s outsourced financial service provider in the UK to transition support in-house, ensuring efficient income and expenditure processing, reconciliation and reporting.

This role includes study support to become a qualified accountant (ACCA) with the potential for role development linked to successful exam progression. Family offers a study leave policy of 10 days over a rolling 12 month period (pro rata for part time staff).

Scope and Limits of Authority:

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set, and to exercise sound judgement in many critical decision-making areas.

• Purchase delegation of £1,000; invoice approval delegation of £2,000

• This role does not have budgetary or line management responsibility

• Processing of personal and confidential data

Key Responsibilities:

Finance administration

• Principal point of contact for staff and suppliers (purchasing, expenses and payments).

• Managing and organising the finance inbox, ensuring queries are answered in a timely manner and ensuring good supplier relations are maintained.

• Processing all invoices and expenses onto the accounting system, ensuring correct coding and allocation of costs.

• Preparation of domestic and international payment runs, ensuring international payments are compliant with local requirements and following up on any issues.

• Working closely with the Programme Officer to track the status of grants and ensure outgoing payments are received.

• Managing the prepaid cash cards and monthly sign off of spend, supporting staff with purchases and expenses, checking and updating expense claims prior to processing of payment.

• Bank reconciliations, monitoring bank activity, ensuring invoices/expenses paid by direct debit are processed and approved as required, maintaining supplier details up to date.

• Preparation of monthly journal entries for review and approval by the IFM.

• Acting as the main point of contact for staff to provide guidance on all operational financial policies and procedures.

• Leading on continuous improvement to operational finance processes, including the use of AI technology to streamline processes and improve efficiency.

Payroll

• Preparation of monthly UK payroll.  Working closely with the HR Officer to ensure all adjustments are processed.

• Preparation of monthly UK pension submissions within the required deadline.

• Processing all pension changes, including auto-enrolment and adjustments to contributions.

• Checking calculations for EOR and international payrolls.

• Preparation of monthly payroll allocation journals for review and approval by the IFM.

Financial budgeting and reporting

• Supporting and coordinating the budgeting process with the International Finance Manager and budget holders, updating the budget templates and checking the draft budget for accuracy and completeness.

• Supporting the production of monthly and quarterly financial reports and cash flows, reviewing trial balances prior to accounts consolidation, carrying out income reconciliation  review by the International Finance Manager, and completing sample checks of the financial reports.

• Supporting the preparation of the accounts for the annual audit and financial report

• Supporting the Impact team by reviewing project budgets, re-forecasts and financial reports prepared by members

Income processing and reporting

• Carrying out the income reconciliation between the Bank and Salesforce, working with the Database Officer and Analytics & Process Officer to ensure the necessary adjustments to the database are made.

• Ensuring income recognition is in line with accounting standards and preparing and uploading draft journals for recognition of income to Xero.

• Preparing and completing HMRC Gift Aid submission files, monitoring the Gift Aid debtor balance and receipts from HMRC

• Assisting the IG Finance Manager in administering and reporting on legacy income 

• Carrying out financial analysis and reports as needed for donor reporting, forecasting and financial modeling.

Cross Cover support

• HR:  Managing the monthly payroll process with the outsourced provider including provision of data, and checking reports and calculations, for UK payroll and all international payrolls

• HR: Maintaining day to day liaison with line managers and any outsourced payroll and employment providers (EOR).

• Fundraising:  Assisting the Supporter Care team with income processing, including regular payment processes

• Impact:  Assisting the Programme Officer with purchase orders and grant management as needed to cover periods of leave and heavier workloads (i.e. during events, etc…)

Self management

• Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and an innovative approach, supporting colleagues to thrive in a remote working environment

Undertaking any other reasonable duties as required to support effective financial support across the Secretariat and wider Alliance.

The Key Responsibilities above set out the priorities for this role which will shift and develop to respond to the evolving nature of Family.

Family for Every Child is evolving and in order to support the Alliance the role of the Secretariat has to adapt and respond to the changing needs of the members.  This has an impact on each and every role within the Secretariat, therefore flexibility is key and the ability to respond to change, shift responsibilities and work collaboratively underlies the approach all staff need to take.

Person Specification:

Education, qualifications, knowledge and experience

Essential

• Proven experience of working within a finance function.

• Working knowledge of UK accounting standards, bookkeeping and finance administration

• Advanced IT literacy, with strong knowledge of Microsoft Excel

• Experience of using accounting software, ideally Xero with ezzybills and ApprovalMax

• Excellent numeracy and analytical skills with a high level of accuracy and attention to detail.

• Confident use of fundraising databases and/or customer relationship management systems

• Willingness to undertake professional qualification in accounting (ACCA).

Desirable

• Qualified AAT level 3, HNC or equivalent bookkeeping/finance experience 

• Experience of working remotely or with remote-working colleagues and of working as part of an international team across different timezones.

• Experience of working within a network organisation.

• Experience of working in a multicultural setting

• Experience of working with Google Apps

• Knowledge of Charity SORP, Power BI, Salesforce

• Payroll qualified or ability to take on payroll training.

• Willingness to explore the use of AI and other technologies to improve and enhance the finance function.

Skills and personal attributes

Role specific skills

• High standard of numeracy and analytical skills

• Strong organisational and time management skills, with the ability to prioritise a high volume of work and meet deadlines.

• Excellent reconciliation skills, with a systematic and rigorous approach

• Quick and accurate keyboard skills, and attention to detail, with the ability to maintain high standards of accuracy under pressure

• Ability to manage delays and solve problems

• Ability to maintain a high degree of confidentiality in relation to a range of information

The following skills and personal attributes are expected of all staff

• Flexible and adaptable; willing to contribute to other streams of work and across teams

• Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and a ‘can do’ mentality, supporting colleagues to thrive in a remote working environment.

• Highly skilled communicator, in different formats, capable of working across languages and cultures with a high level of fluency in English (using translation and interpretation support as relevant)

• Flexibility to work outside typical working hours and days and across time zones

• Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks

• Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently

• Ability to use initiative and work without close supervision, working both as part of a team and as an individual

• Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, Russian, Arabic or French is appreciated to broaden the range of language skills within the Secretariat 

Travel

• Limited to annual team planning day (UK)

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Permanent

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 19 November 2025

Iterview Dates: 2 and 3 December 2025

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please note that this position will require weekend availability. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Providing support with personal care as required
• Excellent communication and record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.  

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (until March 2026)

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 November 2025

Iterview Dates: 27 and 28 November 2025

We are seeking a proactive, detail-oriented and data-focused [IT/data confident] administrator to support our CRM and audience development activities. 

Hofesh Shechter Company is a boundary-breaking international dance company, led by Artistic Director Hofesh Shechter. Our work includes large-scale touring, film projects, the emerging talent programme Shechter II interwoven with our Shechter Moves learning programme.

This newly created position is central to our data strategy, focusing on centralising audience and supporter information using our new specialist CRM and event management systems, Monad and YesPlan. You will be responsible for data integrity, analysis and supporting us to turn rich audience insights into a powerful tool for storytelling and growth, helping us build deeper relationships with our diverse audiences. 

This is an ideal role for someone passionate about IT systems and the arts. It suits a recent data/business analytics graduate looking for a role with real-world impact in the UK’s vibrant creative sector or an aspiring arts administrator who thrives on a mix of analytical and creative work. 

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025