Service Manager Jobs in Birmingham
ALK Positive Lung Cancer (UK) is the UK’s leading charity for support, empowerment, and advocacy for ALK-positive lung cancer patients. Due to the charity’s success over the past 5 years, we now wish to appoint a part-time Charity Manager to take the charity forward.
We are now seeking to appoint a Manager with a wide range of duties and roles. The post is offered at a salary of £37K FTE on a flexible basis of an average of 20 hours per week (£20K pa), WFH and a fixed term two-year contract
The charity was established over 5 years ago by patients and their families and has grown from 50 members to over 650. We are recognised by lung cancer oncologists, pharmaceutical companies and other related organisations as the voice of ALK-positive patients in the UK.
To date, the charity has been largely managed by volunteers, principally the Chair and Treasurer/Administrator, and has engaged outside contractors to provide specific services. We do not, at present, directly employ staff.
The charity is strongly patient-focused, as indicated in our vision, and the majority of Trustees are patients. Whilst recognising the importance of fundraising for research, the charity believes that other charities are better placed to do this and our focus is on the support and empowerment of patients, advocating for a high level of care and campaigning for early diagnosis.
Closing date for applications is 4pm Friday 12 April.
Please note : we reserve the right to close the ad earlier than the published closing date.
ALK-positive lung cancer is a relatively rare disease with about 400 new cases a year in the UK usually affecting younger never-smokers, o...
Read moreThe client requests no contact from agencies or media sales.
Are you looking for a new challenge or to take the next step in your marketing career? We are recruiting an experienced marketing professional to set up and develop our marketing and communications function and deliver a strategy to support our business objectives.
It’s an exciting time to join us. In this new role you’ll lead on all aspects of marketing and communications to build brand awareness, market services, increase revenue, support fundraising and communicate our impact effectively across our catchment area. You’ll also grow our marketing capability by working with agencies and suppliers, upskilling others, managing volunteers and in time a new team member.
Ideally you will have experience in business planning, setting an appropriate marketing mix across a range of channels, understanding audiences and knowing the importance of measurement and evaluation. You’ll be able to both think strategically and work hands-on, as you’ll oversee the day-to-day marketing activities and track their success.
You will have a collaborative, solution focussed attitude, working as part of a small, friendly management team. You’ll have experience working for or with charities or not for profits and support the aims and work of our organisation.
Based at our Birmingham office, the role will involve visiting our other locations from time to time and attending external meetings, so some flexibility in working hours and some travelling will be necessary. Up to 2 days a week may be worked from home depending on work requirements. We offer ongoing development, 25 days leave, a pension scheme and staff wellbeing support.
If you have any questions/queries about the job or would like an informal chat about the role, please contact us.
Deadline for applications: Tuesday 2 April 2024
Interviews will be held: 11 and 12 April 2024
This post is subject to a DBS check.
Please submit a CV, with a separate cover letter outlining your relevant experience and how you meet the requirements of the role.
Relate Birmingham is a local charity aiming to build better relationships and improve wellbeing for local people across Birmingham, Solihull, t...
Read moreJOB VACANCY – NATIONAL ACTIVITIES MANAGER – FULL TIME
Salary: £34,190.73
Closing Date: 23:59 hrs Sunday 14th April 2024
About This Job
This challenging role is responsible for the planning, selection, budgets, and delivery of HQ Army Cadet sponsored international exchanges, specifically including Exercises Oak and Maple Leaf (Canada), Ex Baltic Guard (Baltic States), the India international exchange and the Poland international exchange. Responsible for the planning, selection, budget and delivery of Army Cadet participation in national level ceremonial events including Festival of Remembrance, the Cenotaph Parade, national ceremonies, and state occasions.
This position is a permanent full time post (40 hours per week) which will be primarily office based in the successful candidate’s home region, however we would prefer a candidate to be located in the Aldershot area. In addition, the post holder will have to be prepared to travel. The starting salary for the post will be £34,190.73 per annum.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 14th April 2024.
Interviews will be held in Aldershot during the week commencing Monday 29th April 2024.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check and an MOD Baseline Personnel Security Standard check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
We believe that by supporting young people in the UK to access the ACF, we can help to develop their physical, mental and social skills to give...
Read moreThe client requests no contact from agencies or media sales.
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Job Description – Programme Manager – FLEX and Food Intervention
Reporting to: Head of Food Alliances
Location: Field based with travel
Contract: Permanent
Hours: 35hrs
Salary: £35,245 - £37,100
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.
We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
FareShare’s Food Team works with the UK food industry to rescue as much surplus food as possible. Our ability to build strong and meaningful partnerships with food businesses is central to our long-term strategy and our continued ability to support charities with much needed food. FareShare have ambitious food volume targets and must remain agile and innovative to continue to access and redistribute food.
As the Programme Manager – FLEX and Food Intervention you will be central to this ongoing agility; leading and delivering important projects which improve our flexibility and offer to the food industry. This role will be primarily delivering our Food Life Extension Project (FLEX).
The FLEX project is a pioneering UK project exploring ways to manage the inconsistency of surplus food supplies and to prevent gluts of produce going to waste.
THE PROBLEM - FareShare has always faced a challenge during UK harvest periods of being offered more of a particular food than our charities can possibly use in time, farmers and growers must estimate yields and with a fluctuating climate this can often lead to surplus.
THE SOLUTION - We are taking short life foods, particularly produce, and canning, freezing, juicing and cooking them turning them into long life sources of nutrition for our charities. We aim to increase the volume of accepted produce, expanding our year-round offering to communities and create a national store of food which can be drawn upon when fresh supplies are low.
The Julia and Hans Rausing Trust have supported this initiative with a generous donation over 3 years. Our ambition is to use this funding to build long term sustainable solutions for FareShare to accept these gluts of produce to ensure year-round support for communities. The project has been running small scale trials for the first phase, and we are seeking a dynamic and entrepreneurial individual to take this project into the next phase, delivering a significant step change in the volume of food rescued over the upcoming UK harvests.
You will work closely with Account Managers in the Food Team to ensure that projects align with wider partnership plans, whilst being understood and engaged with by all relevant stakeholders. Furthermore, for the FLEX project you will be central in our continued reporting to the Julia and Hans Rausing Trust on how their generous donation has helped save previously wasted food and supported communities.
Excellent organisational and project management skills are an essential part of this role; you will need to co-ordinate and lead several, often complex projects concurrently. You will need to ensure that all projects have clear timelines and measurables, and that any key risks are identified, communicated and mitigated. Timelines are particularly important with the fluctuating and short dated nature of the produce we seek to rescue.
We are looking for a dynamic and confident individual who can bring creativity and initiative to The Food team and project programmes to move from initial trial phase through the development of the governance and blueprint, and into embedded business as usual operations. This is an opportunity to play a key part in fundamentally changing the way the UK food industry manages and interacts with harder-to-reach surplus and gluts of produce whilst supporting millions of people in the process.
Main areas of responsibility
FLEX Project
Programme Strategy & Development
- Collaborate with FareShare's senior management to support in the development of a holistic strategy and operating model for the FLEX programme.
- Define clear targets, goals, and deliverables for the programme.
- Coordinate with internal and external stakeholders to effectively publicise the programme and expand the project network.
Partner Engagement & Onboarding
- Working closely with the account managers in the Food Team, particularly within Produce to actively identify and engage with new and existing FareShare partners to participate in FLEX.
- Work across Food, Network and Marketing teams to ensure that partner’s contributions via FLEX are appropriately celebrated and the programme has regular and relevant coverage in the media.
- Ensure that the funding partner is kept informed of progress and feed into the regular reporting structure with them.
Operational Management and Coordination
- Facilitate coordination of any further trials in previously untested areas of processing
- Ensure smooth and efficient operation of the FLEX programme
- Monitor and track programme performance against strategic KPIs.
- Ensure compliance with all regulatory and FareShare standards.
- Ensure any FLEX programmes are commercially viable and within budget
Food Team innovation -
- Think outside the box on new ways of approaching existing barriers and challenges; find ways to do things differently, creating a vision for new ways of working.
- Listen to and understand the requirements of food partners by working closely with account managers and suggest new trials and projects that can help FareShare deliver excellent partnerships.
- Work across a range of teams to ensure that projects are delivered successfully and are well documented, measured and monitored.
- Use excellent communication skills to consult and inform team members in an appropriate and timely way and be prepared to manage challenging conversations.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Essential Criteria
- Extensive experience of delivering complex, collaborative projects
- Experience of setting up and running new service improvement and/or service development projects, involving a range of stakeholders
- Experience of managing and communicating change projects, working with key stakeholders and teams to build support and engagement
- Detail-oriented and analytical, with the ability sit across multiple projects at once and synthesise complex information for different audiences
- Excellent written/verbal communication skills with the ability to communicate credibly with senior internal stakeholder and external partners including through the creation of written decks/briefings
- Experience of collaborating across multiple teams and have strong prioritisation skills to align consensus around key goals and targets
- Quick to learn new processes and technologies particularly within manufacturing, and to build the working relationships required to deliver fast, sustainable results
Desirable Criteria
- Proven experience in project management, preferably in the food industry, manufacturing or related sector
- Project Management qualification e.g. Agile, Prince
- Excellent organisational, leadership, and communication skills with ability to line manage or mentor colleagues
Competencies and behaviours
- Commitment to FareShare’s mission and values and strategy
- Flexibility and ability to work well as part of a team and alone.
- A commitment to Equal Opportunities.
- Strong IT skills and knowledge of Microsoft Office.
- Able to present FareShare professionally and act as an ambassador
- Able to demonstrate respect for work colleagues and FareShare beneficiaries
- A positive and “can-do” attitude
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
At FareShare we are fighting hunger by tackling food waste - we rescue good food for frontline charities
We save food & c...
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Good Shepherd has a long history of supporting the most disadvantaged people in Wolverhampton. Our mission is to end homelessness, support recovery, and create pathways out of poverty. We provide, food, practical support, 1-1 and group support for people who are homeless, have multiple complex needs, vulnerable families, and people on low incomes. We support people to obtain accommodation, move towards employment, access training or education and develop skills to build self-reliance.
We’re recruiting a Volunteer Coordinator to join our team in Wolverhampton, leading on the development and management of the Good Shepherd’s volunteering programme and corporate volunteer offer.
At the Good Shepherd we value lived experience. If you would like a copy of our policy on recruiting ex-offenders or want to discuss anything before applying then please contact us.
PLEASE NOTE CV'S WILL NOT BE ACCEPTED
Good Shepherd supports individuals to obtain accommodation, move towards employment, access training or education and develop skills to build s...
Read moreThe client requests no contact from agencies or media sales.
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Part-Time Case Manager – The Solicitors’ Charity
We’re looking for a part-time Case Manager to join the Wellbeing & Grants team at The Solicitors’ Charity. We are the independent charity that, since 1858, has been supporting solicitors and their dependants in times of need or crisis.
Starting Salary: c£24,000 - c£27,000, rising to c£25,000 - c£28,500 after successful completion of 6-month probationary period. These salary ranges are for 3 days/21 hours per week (core hours 10:00 to 15:00) and dependent on your location.
Flexible working arrangements are possible, including homeworking with occasional attendance in person at meetings, largely in London. Other members of the team work remotely, and we also currently have an office in Southwest London.
The Case Manager role
Working as part of a small team of fellow case managers, you’ll manage a caseload of clients looking for support from us. You’ll have conversations (via phone and email) that allow you to gather information and data so that you have a holistic view of their life circumstances and needs. Working with each client, you will design support packages that help them return to self-sufficiency and independence or will provide longer term support where this is not possible. You will have authority to decide on the awarding of many grants, whilst for others you’ll make a persuasive case to the charity’s Awards Committee of trustees and volunteers. You will ensure appropriate due diligence is carried out to underpin the stewardship of our charitable funds.
You’ll also have the opportunity of being involved in wider projects that help us to develop understanding of how effective our work is and to continue to expand the support we offer.
We’re looking for someone with a minimum of 2 years’ direct experience in a client facing role dealing with people who may be experiencing anxiety, mental or physical health problems, including those in crisis. Individuals may also have financial or career issues which they need appropriate support with. You will have at least this length of experience of having difficult conversations often with people in distress. You will also have a working knowledge of the welfare benefits system.
The successful candidate will also have the demonstrable skills and experience to:
· engage with clients in an empathetic and non-judgmental way, working with complete confidentiality & discretion.
· gather and analyse a wide, and often complicated, range of client data and information and develop recommendations for action based on the analysis.
· summarise recommendations clearly and concisely.
· Plan and organise your work to cope with periods of heavy workload and varied and changing demands.
· work on your own initiative to tight deadlines.
· work both autonomously, and collaboratively with other Wellbeing and Grants team members and more widely in the organisation.
Why should you join us at The Solicitors’ Charity?
We are a small, friendly, largely virtual organisation with an enthusiastic, skilled, and experienced workforce. We are currently concluding the development of a new strategy that will ensure we embed a holistic approach to improving the wellbeing of solicitors in need and their dependants.
Besides competitive salaries we have generous pension arrangements (up to 10% matched employer/employee contributions) and holiday entitlement (30 days plus Bank Holidays for a full-time member of the team). There is an Employee Assistance Programme and staff discounts scheme in place, and we are flexible about working arrangements (hours and location). Case Managers also receive supervision support from an external expert.
To apply please send a CV (max 2-3 pages) with a covering letter (no more than 2 pages) fully explaining how you meet the criteria set out in the job description and person specification to the email address specified.
Closing date: Your application must reach us by noon on Tuesday 2nd April. Please also address any questions to this email account.
We plan to carry out initial interviews in the week of 8th April. These may be held online. Please note, if we receive a high number of applications, we may close this advertisement early. We encourage you to complete your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. The Boparan Charitable Trust exists to create brighter futures for them. Over the last decade the charity has continually increased the number of children it helps year on year. Whilst maintaining its core values of being accessible and flexible to families, offering one of the quickest turnaround times for applications of any charity in the UK.
The charity has ambitions to continue to meet the increasing demand for its services, making this an exciting and pivotal appointment, as you will become the driving force behind the charity’s enviable portfolio of events and fundraising initiatives.
We are looking to recruit an experienced, entrepreneurial, enthusiastic, and highly organised Events & Fundraising Manager to work alongside our Charity Director on a full range of in house, supported events and fundraising initiatives, each year including our prestigious annual flagship Bright Star Ball in Mayfair, Premier League Stadium 5 A-side Cup and Ryder Cup Course Golf Classic.
You will need to have excellent communications skills, be persuasive, articulate and results driven, with top class administration and organisational abilities. Competent in Microsoft Office packages and experienced in using a CRM System.
A very varied role, you must be able to juggle the demands of several events and able to priorities whilst ensuring all supporters and stake holders receive professional, first-class customer service, communications, and the best possible experience.
You will work with the Charity Director to develop and deliver the National event strategy and grow income at an agreed ROI.
MAIN DUTIES & RESPONSBILITIES
· Embrace and grow the existing portfolio of events and fundraising, whilst identifying new opportunities.
· Ability to demonstrate the skills of an experienced fundraiser, the eye to spot opportunities.
· Manage your own event P&L’s, in partnership with the Finance Manager, maintaining paperwork, researching suppliers.
· Create sales plans, with an ability to actively sell the events and gain sponsorship for them when required.
· Create supporting documents for events to include guest packs, design, PR and marketing briefs, briefings for guests and VIP’s.
· Dealing with different stakeholders, suppliers, beneficiaries, participants and guests, developing effective relationships.
· On the day event management.
· Assist in the development and management of a supporter database.
· Debrief, evaluate, and improve events.
The above list is not exhaustive.
SKILLS & EXPERIENCES REQUIRED:
· Must have experience of delivering a portfolio of events that raise over £600k
· Experience in delivering events with limited budgets and to specific ROI targets.
· Ability to work independently but also as part of a team.
· Able to work under pressure to meet deadlines.
· Strong IT and administrative skills.
· Organised and proactive approach.
· Flexible and able to travel throughout the UK and overseas.
· Must hold a full UK driving licence and have access to own vehicle.
HOW TO APPLY:
Application is by way of a CV and supporting statement.
All interviews will take place at the charity offices in Central Birmingham.
The Boparan Charitable Trust was set up in 2009 to aid children and young people across the nation who are disadvantaged by disability, life li...
Read moreThe client requests no contact from agencies or media sales.
Are you a highly motivated professional with team leadership experience in a fast-paced customer service environment? Do you hold excellent attention to detail and enjoy data analysis? Are you familiar with using data and reports to monitor key operational activities and drive process and system improvements?
TPP are recruiting a Service Delivery Manager on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.
The Role:
As a Service Delivery Manager, you will oversee the efficient processing of registrations and card production within the organisation and maintain service excellence in line with client's values, fostering a 'customer-first' culture, and driving operational efficiency. You will also lead, recruit, develop and manage performance as well as coach team members.
Main responsibilities:
*Ensure the timely processing of registrations and cards, maintaining system availability and efficiency.
*Report on operational delivery including team activities, service tickets, service level achievements, issues, risks and mitigation.
*Provide first-contact resolution for customer inquiries, exceeding service levels and providing valuable feedback to internal teams.
*Support business development by providing timely and accurate feedback from customers.
*Lead and develop the Support team, driving performance and continuous improvement.
Essential requirements:
*Experience in leading teams in a fast-paced customer service environment.
*Strong analytical skills and a focus on driving process improvements through data analysis.
*Effective time management and attention to detail.
*Ability to cultivate strong relationships with stakeholders.
*Clear communication and presentation skills.
*Excellent Microsoft Office knowledge (especially Word, and Excel).
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS
TPP Recruitment is a specialist, highly respected and well-established UK-wide consultan...
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We are currently in search of a dedicated Association Manager to join the Association of Master Upholsterers and Soft Furnishers (AMUSF). This role presents an opportunity for a creative thinking individual with excellent organisational and communication skills to contribute significantly to the success and growth of our organisation.
Working Hours: This is a full-time position (40 working hours). Flexibility is integral to this role, with occasional weekend and evening work. The Association values a two-way flexibility approach and is open to exploring different working models.
Salary range: approx. £30,000 per annum subject to experience and qualifications with a potential 10% annual bonus tied to predefined criteria.
Location: Remote / home based
Additional Benefits: Nest pension scheme and Access to fabric buying scheme
We believe in creating an environment that values both your professional contributions and personal well-being. If you are looking for a role that offers flexibility and an autonomous work environment, we encourage you to apply and become an integral part of our team.
Role Overview:
Your primary responsibility will be to ensure the effective implementation of Board policies, contributing to the development and seamless operation of AMUSF. Working remotely, you will have the autonomy to lead initiatives independently.
Key Responsibilities:
· Promotion and Outreach: Foster the visibility of AMUSF among upholsterers, soft furnishers, and the broader public. Implement strategic marketing initiatives to establish AMUSF membership as a hallmark of professional competence.
· Digital Presence: Oversee the maintenance of the website and member database, ensuring they are consistently updated. Manage the distribution of monthly newsletters, maintaining relevance and quality.
· Development Initiatives: Proactively identify and implement strategies for the continuous development of AMUSF, considering improved services, effective communication, and advocacy opportunities. Establish a strong connection with members through visits and collaborative efforts.
· Membership Acquisition and Quality Assurance: Develop and implement efficient systems for handling inquiries from prospective members. Drive membership acquisition with the aim to double membership in the next 2 years. Oversee the assessment of new and existing members, ensuring adherence to quality standards.
· Complaints Management: Take charge of the complaints system, ensuring timely responses, informal resolutions, and formal assessments when necessary. Navigate diplomatically through communication with both complainants and members.
· Training provision: Collaborate closely with the Director of Training to support and maintain the training centre qualification system as well as the training assessment process ensuring alignment with our high standards.
· Operational Oversight: Manage day-to-day operations, including task delegation and handling of routine activities. This role is supported by an administrative position.
· Committee Participation and Board Management: Actively participate in relevant committee meetings, evaluating the ongoing value of AMUSF's representation. Serve as the secretary to the Board, ensuring efficient organization and follow-up actions.
· Event Coordination: Arrange and oversee the Annual General Meeting and Ordinary General Meeting, ensuring compliance with statutory requirements.
Skills Required:
· Effective communication skills, verbal and written
· Excellent organisational skills including event and project management
· Experience in proactive selling and marketing
· Strong customer service skills
· Strong IT and administration skills
· Interest and /or training in upholstery and soft furnishings
· Prior experience in a managerial role desirable
Why Join Us:
AMUSF offers a unique opportunity to be part of a community dedicated to excellence in upholstery and soft furnishing. We are seeking an engaged collaborator who can build effective working relationships to contribute to the organization's continued success.
The client requests no contact from agencies or media sales.
We are recruiting for a new Home Manager to lead the team in our CQC rated ‘Outstanding’ Solihull Home. This is an exciting opportunity that offers the chance to make a meaningful impact in the lives of residents and their families every day.
We are looking for a special person to join us and lead a fantastic and supportive team of dedicated staff. Our Home is one of only a select few in the country that has achieved CQC ‘Outstanding’ in all five areas and we are looking for someone who can uphold and develop the exceptional standard of care we provide going forward.
The Home is a place of love and laughter and this is obvious from the moment you step through the doors. Residents come to live life to the full, make friends, try new things and to relax in our spacious and well-designed environment.
The ideal candidate will be someone who is passionate about our values, someone with positive energy and dedication who wants to really make a difference.
The role offers opportunities for professional development and advancement, as well as a competitive salary and comprehensive benefits package. You will also be joining an innovative environment with opportunities to pilot technology to enhance residents lives and expand our services through a range of projects across the organisation.
Royal Star & Garter is a charity that provides loving, compassionate care to veterans and their partners living with disability or dementia...
Read moreThe client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Role:
As Campaign Manager you will be responsible for the end to end planning, project management and delivery of multiple fundraising campaigns running simultaneously for our charity partners.
You will lead on optimisation, testing and the implementation of strategic changes during live campaigns to maximise performance, whilst being responsible for the day to day management of a cross functional team.
You will be an innovative problem solver, confident working across multiple disciplines and comfortable working in a fast paced start up environment, operating decisively at pace with available resources.
Background:
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.
Key Responsibilities:
- Campaign Management:
- Onboard clients effectively and on time, working closely with our Growth, Customer Success and Stewardship teams clearly managing roles, responsibilities and hand over points.
- Collaborate with Customer Success team on campaign builds and ensure everything required is in place to launch on time.
- Perform thorough QA and testing on campaign builds before go live.
- Project manage campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions including your direct reports.
- Be technically proficient across multiple software platforms, maximising each in the delivery of exceptional and innovative supporter journeys.
- Provide comprehensive and insightful post campaign analysis and evaluation to internal and external stakeholders.
- Fundraising:
- Monitor and analyse campaign KPIs to ensure that they are met, working in collaboration with internal and external stakeholders to effectively strategise on performance.
- Iterate, optimise and implement changes to improve live campaign performance.
- Drive performance through the team that you will manage covering diverse areas of responsibility including marketing, ads, supporter journey and fundraising disciplines.
- Line Management:
- Responsible for assigning tasks and deadlines to your team and their day to day workload.
- Responsible for the quality of work delivered by your team and managing their performance.
- Responsible for the training and development of your team.
- Responsible for supporting your team and their long term professional development.
- Innovation:
- Support Head of Supporter Journeys and Innovation with feasibility reports for new innovations and optimisations.
- Advise and make recommendations on product roadmap to Head of Supporter Journeys and Innovation, and Head of Product based on learnings in campaign delivery.
- Identify new requirements based on client feedback.
- Lead on continuous improvement and optimisation of existing products and services in a test and learn environment.
- Lead on identifying, testing and developing new products and services.
Skills and Knowledge:
- Experience of managing a fundraising team.
- Experience of using innovation techniques to drive income growth.
- Experience of delivering and growing mass participation fundraising products.
- Proven ability to evaluate complex data, and understand market trends, to inform decision making.
- Experience of planning, managing and overseeing effective multi-channel campaigns, and knowledge of techniques for driving action and acquisition through digital channels.
- Experience of overseeing the delivery of outstanding supporter experiences at scale that increase engagement, fundraising rates, average value and other key metrics.
- Ability to understand client’s objectives, offer product enhancements and present back learnings on tests.
- Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.
All your social fundraising tools in one place. Struggling to maximise Meta Fundraising? We’ll help you unlock it's full potential an...
Read moreThe client requests no contact from agencies or media sales.
Are you passionate about making a difference in people's lives?
Do you thrive in a dynamic and compassionate work environment?
Primrose Hospice & Family Support Centre is seeking a dedicated Fundraising Manager to join our team and help us continue providing vital care and support to individuals and families in need.
As the Fundraising Manager, you will play a pivotal role in securing the resources necessary to sustain and expand our services. Your responsibilities will include:
- Developing and implementing fundraising strategies to meet organizational goals
- Cultivating relationships with donors, sponsors, and community partners
- Organizing fundraising events, campaigns, and initiatives
- Managing donor databases and ensuring effective stewardship of supporters
- Collaborating with the marketing and communications team to promote fundraising efforts
We are looking for someone who is proactive, organised, and driven to make a positive impact. The ideal candidate will have:
- Previous experience in fundraising or a related field
- Excellent communication and interpersonal skills
- Strong project management abilities
- A passion for our mission of providing compassionate care and support
The Fundraising Manager will:
- work with the Chief Operating Officer (COO) and Chief Executive Officer (CEO) to plan and deliver the growth of fundraising income, in line with the plans and ambitions of Primrose Hospice.
- work collaboratively with senior managers across the charity as part of the senior management team, to develop and deliver the vision and aims of Primrose Hospice.
- work in conjunction with the COO and CEO to develop, implement and monitor the annual fundraising budget, including income and expenditure.
- lead and motivate the fundraising team to meet financial targets across all income streams.
- develop and preserve relationships within the community and with corporate partners and local businesses, to maintain and enhance the profile and reputation of the Hospice and ensure sustainable income.
- work collaboratively with the Marketing & Communications Officer to maximise stakeholder reach, grow support, generate income and assist in the production of print material, press releases, social media and internal communications.
By joining Primrose Hospice & Family Support Centre, you will be part of a caring and supportive team dedicated to improving the lives of those facing life-limiting illness and bereavement. You will have the opportunity to make a meaningful difference every day. If you are ready to use your skills and expertise to help us continue our important work, we want to hear from you!
Visits to the Hospice are more than welcome, or for an informal discussion please contact:
Angélique Dalton, Chief Operating Officer.
Salary: £40,000 FTE (adjusted pro rata) effective April 2024
Contract Type: 37.5 hours per week, permanent (30 hours per week considered)
An Enhanced DBS Disclosure check is required for this post
Further details of how to apply can we found on the Hospice’s website
Please complete the Application and Equal Opportunities forms and send with a covering letter to:
Diane McCallion, Primrose Hospice, St Godwald’s Road, Bromsgrove, B60 3BW.
Closing date: 5pm Monday 25 March 2024
Interview Date: Thursday 4 April 2024
Staff Survey 2023 – 100% of staff said they were ‘proud to work for this charity’.
Contract: 12 month fixed term contract, full time 37.5 hours per week
Salary £25,011 - 27,500 per annum
Location: Bromsgrove B61 0RJ
Closing date: Sunday 24 March 2024
Interview date: Tuesday 2 April 2024
We’re recruiting an Assistant Manager – Onsite Services to join our Bromsgrove rehoming centre, to ensure that the right pet is placed in the right service for both the client and the pet, in the quickest amount of time and all our clients receive excellent care throughout the admission and adoption stages of the rehoming process.
We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.
More about the role
At Blue Cross we are ambitious, and the work carried out by our Centres is key in achieving our strategy and ensuring that ultimately, we help more pets.
This is a wonderful opportunity to join Blue Cross to lead a team in ensuring a high level of client care, efficient and connected decisions relating to pet welfare, and the delivery of high-quality rehoming services.
On a day-to-day basis you’ll be leading your team and ensuring the smooth running of the refill and adoption stages of our rehoming services. You’ll work closely with operational colleagues to ensure we have a pipeline of new pets and pool of adopters ready for a pet.
The refill and adoption stages of our rehoming services is critical, so this role will see you working closely with your team and colleagues with a strong focus on finding the right homes for pets as efficiently as possible and refilling to optimise caseloads for our Pet Care Specialists. While delivering robust rehoming services are important to us, so is the client experience and it will be up to you to ensure that we monitor and continually look for ways to uphold and improve our client journey.
For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that your team put client service is at the heart of every interaction, this includes making sure public areas and facilities are welcoming and engaging and that administration of the admission and adoption process complies with internal processes and compliance legislation such as GDPR.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays. At Bromsgrove rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.
About you
You will be an excellent manager of people, having skills which are finely honed by working in a similar, animal related environment with expert knowledge and application of pet welfare and care.
As an accomplished, positive, and innovative manager, you will know how to inspire, motivate, and drive continuous improvement. You will be able to lead a team of Pet Care Specialists, developing and empowering them through effective management and coaching.
With your excellent communication skills, you will have the ability to adapt your approach to suit different audiences. As there are always many ‘plates spinning,’ you will be naturally calm and organised, and be prepared to make decisions in a high-pressure environment.
You will have strong analytical skills and the ability to rigorously monitor, assess and evaluate in order to deliver improvements. You will not ‘rest on your laurels,’ you will have an appetite to continually improve onsite facilities and services, ensuring your team and others involved are engaged.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support your team and members of the public.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Significant experience in delivering high level client service in a fast-paced environment.
- Experience of developing, mentoring, and coaching operational teams.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Understanding of and ‘hands on’ experience of pet care.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values.
It would be great (but not essential) if you also had:
- Client relationship management experience.
- Performance management and improvement experience.
- Change management experience.
- Delivering training and presenting to large groups.
- Experience working with volunteers.
- Qualifications in management, leadership, or coaching
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 24 March 2024. The recruitment process will consist of a competency based interview and an animal handling assessment.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
We're a charity that has been helping sick, injured, abandoned and homeless pets since 1897. Pets help us in so many ways and they depend e...
Read moreThe client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
- Crafting content that educates the public about pregnancy, pregnancy loss and our work
Our values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
We are looking for an outgoing and enthusiastic customer service professional with previous charity experience and experience of supporter relationship work to join our Fundraising team.
This is a new post that will oversee the development and implementation of a Supporter Experience strategy in line with income generation priorities and objectives.
We are looking for someone who is a data driven and innovative professional, passionate about delivering high class journeys for Life supporters with the overall aim of increasing net income and converting supporters into donors.
We are looking for a committed individual who can implement strategic plans and create operational business plans. You will manage and motivate a small team and have an advanced use and understanding of CRM databases to manage supporters and maximise their value.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
- Paid DBS check
- Birthday Leave
- Extra annual leave for long term service
- Length of service awards
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Our Values and Commitment to Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to Apply:
If you think you have the skills to offer us, please send a CV and covering letter to Life jobs
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our servic...
Read moreThe client requests no contact from agencies or media sales.
An opportunity has become available within the Business Development team to cover maternity leave for the Senior Business Development Manager. This fixed term role is available at an exciting time as the team develop and execute plans for income generation across the organisation, in line with AoC’s strategic plan. (Please note that this is a fixed term contract to cover maternity until February 2025.)
Managing the delivery of business development across AoC, the Senior Business Development Manager is responsible for delivering a coherent approach to income generation for funded projects, sponsorship, and commercial partnerships across a range of functions. We are seeking someone who has experience of managing key partners and stakeholders and leveraging these relationships to maximise funding opportunities and who also has experience of sourcing and securing funded project work across a range of funding bodies and charitable trusts. The Business Development team contribute to the delivery of AoC’s strategic objectives and support our members to deliver excellent outcomes for students.
Please refer to the job description and person specification for more details about this role. To discuss this role, please contact Morag Gallagher.
Interviews: W/C 8th April 2024
AoC has a culture of high performance and commitment and we expect and get a lot from our staff. We offer trust and autonomy in a highly flexible working environment with a great package of rewards that includes a generous holiday entitlement, final salary pension scheme, opportunities for professional development including sponsorship of professional qualifications. We also know that our passion for the further education sector, and our focus on enabling colleges to help people realise their talents and ambitions, act as a great motivator for working at AoC.
How to Apply
1. Please prepare a current CV with a cover letter detailing your key skills and strengths that make you an exceptional candidate for this role.
2. Please complete our equality and diversity monitoring form and attach it with your application.
3. Please send your complete application, including CV and cover letter using the 'Apply' button below. Applications that do not include both attachments, will not be considered.
Please note that your equality and diversity monitoring form will be separated from your application and will not be considered by the shortlisting panel.
AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation. To service our members and their students well, we need a workforce and Board that is more representative of those we serve. That’s why we welcome applications from everyone, from all backgrounds, who share our vision and values and want to be a part of this journey with us.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please email us to let us know.
Thank you for your interest in this opportunity to join the AoC team.
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