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NFP People on behalf of the Stroke Association
Salary circa £22,000 per annum (inner London weighting £2,639 per annum or outer London weighting £1,404 per annum may be applied in accordance to where you live)
Cash for Kids
£40,000 - £42,000 per year + bonus + car allowance
Are you an ambitious & passionate fundraiser looking for the next step? Lead our team in the Midlands & help us make great things happen!
West Midlands Urban Community Homes
West Midlands 3.59 miles
Join us as lead officer to inspire and support the development of community led housing in the West Midlands.
The Royal British Legion
Staffordshire 18.02 miles
£9,607 (£19,215 FTE) per annum
Ambition Institute
£28,000 per annum + £3,000 London Weighting (if applicable)
The Way Wolverhampton Youth Zone
Wolverhampton 12.13 miles
£25,000 - £30,000 per year
Page 1 of 9
Dudley, West Midlands 8.25 miles
£22,407 - £25,690 per year
Contract, 9 Months, Full-time
Job description

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

Due to growth, we have an exciting opportunity for a Deputy Service Manager to join our inspiring and friendly Black Country Helpline team. Your role will be a fixed term position until 31st March 2022 working full time, 35 hours per week based in the service.

Our Black Country24/7 Helpline service is the first main point of access for members of the public wanting or requiring direct access to mental health services, support, or advice.  The service does not replace all other points of access but will function to serve all and eradicate the need for people to be signposted, where the ability to provide direct access can be facilitated. The helpline is open for people of all ages, available 24 hours a day, 7 days week, 365 days per year, providing immediate access to advice, emotional support, and triage.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

  • Monitoring and reporting when required on the effectiveness of support delivery and contract performance.
  • Supporting and guiding staff and volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
  • Maintaining accurate records as required by policies and procedures, using appropriate paper and electronic systems. To maintain up to date details of service and support activities and outcomes on the Rethink Information System.
  • Ensuring effective incident and complaint recording including reporting information on SPHERA.
  • Supporting individuals to express their satisfaction with the opportunities they have accessed by submitting comments, compliments or complaints.
  • Ensuring staffing rota is completed a month in advance and adequate staffing cover is available.
  • Representing individuals interests when they are not able to do so themselves.
  • Enabling individuals to access information about services and resources relevant to their requirements.
  • Communicating, co-working and networking with statutory services and other agencies.

The safety and wellbeing of our service users and colleagues is our first priority, which is why it is now a condition of employment for anyone joining us that they have either had the recommended Covid-19 vaccine or agree to have it when offered by the NHS. You can find more information on our approach and why we have made this important decision in our attached Covid-19 vaccination information document.

Do you have what we are looking for?

  • The ability to make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
  • Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
  • Experience of leading and supporting a team effectively.
  • A strong working knowledge of mental health and appropriate intervention methods QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.
  • Experience of providing support to people with severe mental illness in a community or helpline setting 
  • Diploma or certificate in Counselling or equivalent accredited qualification

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

  • Salary of £22,407.40 to 25,690.03 per annum
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days annual leave rising to 30 days plus bank holidays  
  • Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working  

Don’t just change jobs, change lives!

Due to the ongoing coronavirus pandemic, we're unlikely to be fully reopening our Dudley or Wolverhampton offices in the near future. Therefore, the role will involve a mixture of working from home and if required office working until we’ve fully re-opened the office. We will continue to review the situation inline with government guidelines

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More about Rethink Mental Illness
Rethink Mental Illness

No matter how bad things are, we can help people severely affected by mental illness to improve their lives. We’re Rethink M... Read more

Posted on: 30 July 2021
Closing date: 13 August 2021
Tags: Social Care/Development,Care Management
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