4 Service manager jobs in Birmingham, West Midlands

Salary: £36,565.90 per annum 
Terms: 12 Month Fixed-term contract, maternity cover
Location: Warwickshire Community Based Domestic Abuse Services with on-site attendance required
Hours: 37.5 hours per week, Monday to Friday, 9am–5.30pm, with an unpaid lunch hour each day. Participation in the out-of-hours on-call management rota, including attendance at site when required.

About us

Refuge is the UK's largest provider of specialist services supporting women and children experiencing domestic abuse.

The work we do is vital, life saving and life changing, and our people are at the heart of it. Joining us means you'll be part of an award-winning organisation of talented and committed individuals making an impact, both on the frontline and behind the scenes.

Ready to make a difference? Apply today.

The role

We are looking for a Deputy Service Manager to join our Warwickshire Community Based Domestic Abuse Services on a maternity cover basis, supporting women and children experiencing domestic abuse to increase their safety and regain control of their lives. You'll develop your leadership experience across advocacy, outreach and helpline services while helping teams deliver high-quality, needs-led support.

In this role you will:

• Support the Service Manager to deliver and develop high-quality independent domestic violence advocacy, outreach and helpline services.
• Provide line management, supervision and guidance to staff, including support with complex casework and operational emergencies.
• Oversee risk assessment, safety planning and safeguarding for children and adults, keeping survivors' needs central to decisions.
• Build effective partnerships with local agencies, contribute to multi-agency risk assessment conferences and support training delivery.
• Monitor service quality, case records and outcomes, using survivor feedback to improve support and help meet contractual requirements.

Who we're looking for:

• In-depth understanding of domestic abuse, survivors' rights and options, relevant legislation and the impact of trauma.
• Experience of assessing risk and needs and providing tailored support to people with a range of support needs.
• Strong communication and partnership-building skills, including experience of delivering training to professionals.
• The ability to prioritise competing demands, maintain professional boundaries and keep accurate records and reports.
• A commitment to feminism, empowerment and equality, with an understanding of the overlapping barriers survivors may face when accessing support.

Full information can be found in the downloadable Role Profile.

Benefits

Our benefits go beyond rewarding and meaningful work, find out more by downloading our Benefits Booklet.

Our commitment to inclusion

We are an intersectional feminist organisation committed to providing a diverse and inclusive work environment. Our vision is to have a workforce that is reflective of the communities we serve and are committed to doing what we can to support our colleagues.

Important information

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

We are committed to safeguarding and undertake basic disclosure checks (DBS) in accordance with the DBS Code of Practice for all roles. We undertake an enhanced DBS check for our roles working directly with survivors.

How to Apply

Apply now by clicking the Apply button and submitting your application by 11:59pm on Monday 23 November 2026. Interviews will be held via MS Teams on 3 December 2026.