Job title: Assistant Visitor Services Manager

Directorate: National Memorial Arboretum

Contract: Permanent. Full Time, 35 hours per week

Salary: £23,800 to £25,500 gross per annum

About The National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of The Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife.  Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.

In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

We are looking for an experienced individual to become a key member of our Visitor Services team, where you will help us to provides excellent customer service.  You will support the Visitor Services & Retail Manager to plan and deliver a range of strategic initiatives to create a world-class inspirational setting that is freely open to all.  To manage the daily operations of the Visitor Services team to deliver exceptional experiences and to achieve income against agreed targets.  To ensure that all visitor service operations are carried out in accordance with the Arboretum’s health and safety, wellbeing, and security protocols.

You will have experience of customer facing roles within a leisure environment or visitor attraction, you will have the ability to supervise staff and volunteers.  You will have excellent communication and inter-personal skills, together with organisation and planning experience.

This role requires weekend and bank holiday working on a regular basis and some evening work to support Arboretum events.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please apply by clicking ‘Apply online’.

Closing date for this role is: Sunday 19th December 2021. 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

We’re looking for a Service Designer to join our team to:

1. Collaborate with team members to lead the human-centred and community-centred pieces of work with organisations across the asylum and refugee sector.
2. Develop the existing digital products which run across the Good Practice & Partnerships team with support from external developers and support the development of services alongside team members
3. Innovate with the team to understand the changing needs of organisations and their communities to design ways of increasing collective impact.

Our Good Practice and Partnership (GPP) team connects, collaborates and works with over 250 organisations to build capacity and co-design solutions to the challenges they face. The team has built strong, trusting relationships with organisations and work with them to build offers which respond to asylum seekers and refugees’ needs.

Since 2017 the GPP team has been working closely with CAST and SIDE Labs to learn and build design and digital skills and experience within the team to both develop services across the team and build skills across the sector. In 2018 we transformed a traditional service delivery model and created Asylum Guides, a programme which now supports several organisations to provide legal information to asylum seekers across England and Wales.

The Digital Design for Good Practice project is funded by the National Lottery Community Fund under its Digital Fund Programme. The project takes a design-led approach to developing, testing and sharing new services and products to improve service delivery in the asylum and refugee sector, with a focus on immigration legal advice, early action service design and volunteer-led legal literacy programmes. This work aims to benefit 80,000 refugees and people seeking asylum in the UK.

At the beginning of the pandemic we launched our Digital Design for Good Practice project as the Coronavirus Response Project to bring organisations together to adapt to the crisis. We partnered with SIDE Labs throughout the pandemic who provided digital expertise and upskilled the team through collaborative working and peer learning. We published the Coronavirus Asylum Handbook bringing together 40 organisational responses to the pandemic at the end of March 2020 and this was followed by several design sprints centred around different key issues organisations were having to come to terms with. We built a microsite to host learning, guidance and sector stories as well providing a digital space for the other projects across GPP. We also started a monthly newsletter, an online meetup group and a community Slack workspace. In January 2021 we ran the Explore Programme which supported 12 organisations to adapt their services to respond to the challenges posed by Covd-19 and in March 2021 two Experts by Experience Groups Pilots which supported organisations to set up user groups and learn from each other. Insights and learning from the Digital Fund Programme so far highlights our role in supporting other organisations to develop digital skills during the pandemic.

We’re currently reviewing needs and learning and the Service Designer will join the team to lead on the delivery of internal and external design projects as well as developing existing products and supporting design skills development across the team.

To succeed in this role you will have:

• Knowledge and experience of human-centred and community-centered methodologies
• Significant experience working in service design, applying user research, user-journey mapping, prototyping and co-design
• Excellent project management skills and ability to plan and manage own workload
• Insight into the needs, hopes and experiences of asylum seekers and refugees in the UK, and the organisations providing services to them, especially in relation to justice, homelessness and poverty

We want to make sure that we reach to as many potential candidates as possible and that we make the process very accessible so we will be running two ‘info’ sessions where interested people can come and find out more about the role, the work of the Good Practice and Partnerships team and the application process.

Please find further information on these sessions, and advice and information on how to apply by following the link to our Jobs page on the Refugee Action website.

Those with lived experience as a refugee are encouraged to apply.

Closing date: 29th November

Interviews: 14th December (Remote interviews)

Flexible within England & Wales

Department: Witness Service - National

Interview date: 8 December 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The role

We are looking for an outstanding person to join our team as our Service Support Manager, within the Witness Service.

We are looking for someone with proven experience in administration management support who is comfortable working in a fast paced environment and managing changing demands.

You will have a working knowledge of GDPR and compliance issues and will also have experience supporting the management of grants and/or contracts.

In return you’ll work as part of a supportive, inclusive team with people who are passionate about ensuring witnesses and victims have access to support when they need it.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Creative Support is seeking a dynamic and highly motivated Senior Service Manager to lead the operational management of a range of community-based services across Sandwell and Dudley.

As the Senior Service Manager, you will be responsible for maintaining an overview of all community-based services in Dudley and Sandwell, leading a highly motivated team of managers and contributing to the further development of services within the region.

At these services, we provide quality care and support to individuals with a learning disability, autism, including people with additional complex care and communication needs. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs. You must be highly proactive, resourceful and possess an analytical approach to problem solving.

As the Senior Service Manager you will ensure the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will also hold the CQC registration for the Dudley and Sandwell area. We are very keen to develop new services that meet local needs and promote opportunity, choice, health and wellbeing.

You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard.

Your rewarding role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and support of a team of managers and senior staff
• Deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Compliance with CQC & commissioner expectations and standards
• Contract management
• Providing excellent customer care to all stakeholders

A current, clean UK driving license is essential for this role, you will be required to drive across Sandwell, Dudley and the West Midlands. You must have at least three years relevant experience of supporting people with learning disabilities and/or autistic spectrum conditions and at least two years’ experience of managing and supervising staff.

This role offers unique and challenging opportunities, bringing great job satisfaction and career development opportunities. We provide accredited management training and health and social care diplomas through our own training academy, as well as local coaching and mentoring by experienced qualified social care practitioners. We may support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts ChildLine.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required along with other shift work over evenings and weekend is a regular requirement to ensure Childline can respond to all children’s calls.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

INTRODUCTION TO THE ROLE

This post is hosted by The Active Wellbeing Society (TAWS) on behalf of the Birmingham and Solihull Active Communities Programme.

Salary: up to £40,000

Hours: 36.5 hours Monday - Friday

Location: Birmingham with travel across Birmingham and Solihull (and currently some home working during the pandemic

Are you a confident & creative change manager? Maybe an organisational development evangelist with a dream of shaking things up? Willing to shake things up but hold our hands while we do it?

A note from the recruiting manager Susie 'We need someone to help us find & share & learn from all the great work that’s being done. It’s organisation development (OD) but on a bigger scale – lots of organisations working together not just one! We’re up for trying new ways of working, experimenting (non-toxic) and making mistakes along the way.

Our team is passionate, brave, and a bit nervous about how we do this big job before us. We want someone to guide us through innovation (cos it’s hard), make us stronger and braver (cos we have a lot to do) and share what we’ve learned (so we save everyone else the time and hassle). We’ll challenge and support you and you’ll be part of a movement for a fairer world'.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is an independent social enterprise and a registered Community Benefit Society, which works with some of the poorest communities in Birmingham and beyond to improve people’s health and wellbeing through physical activity. It delivers services on behalf of Birmingham City Council and was previously known as the Birmingham Wellbeing Service.

Its mission is to: Use physical activity, guided by innovation, collaboration and insight, to do the collaborating and development required to create stronger and more resilient communities.

You may like to watch this introductory video which showcases the positive work of The Active Wellbeing Society: TAWS Launch October 2018 - YouTube

Background to Local Delivery Pilots in Birmingham and Solihull

Birmingham City Council in partnership with Solihull MBC tendered to become a Sport England Local Delivery Pilot area. In December 2017 we were informed that our proposal, Active Communities, had been successfully chosen as one of twelve pilot areas across England. TAWS will act as the accountable body for the programme. The post holder will be accountable to Local Delivery Pilot Programme Board.

Local Delivery Pilots are a strategic investment by Sport England, which aim to understand how we can best help people get active in their communities improving their health, wellbeing and resilience. 

Our Vision Statement for the Birmingham and Solihull Local Delivery Pilot Programme is: Tackling inactivity, through innovation, collaboration and insight, to do the social knitting, enabling citizens, communities and neighbourhoods to become integrated, resilient and thriving.

We have identified below, four outcomes, which we believe reflect the step changes required to bringing about our vision/transformational statement and make a difference through this Sport England Pilot.

Outcome 1

The “unusual suspects” living in seldom heard communities and places, who do not traditionally access physical activity, report improved health and quality of life.

Outcome 2

Through activity, co-creation and facilitation, citizens will have a sense of place and belonging, resulting in invigorated, strong and resilient communities.

Outcome 3

Sport England and our stakeholders have clearer insight into the impact and effectiveness of a whole system approach to tackling inactivity with citizens, community and place, through integrated data collection and analysis of past, current and future programmes.

Outcome 4

Through vision, leadership and co-creation, Birmingham and Solihull have an effective, dynamic and responsive, whole systems approach to provoking physical activity, integrating with strategic policy decisions; the physical environment; organisations; institutions; citizens, communities and place.

Introduction to the role

Local Delivery Pilots are a high-profile Sport England programme operating across the health, wellbeing and physical activity economy of Birmingham and Solihull. You will be a highly skilled Manager experienced in driving effective learning and sharing throughout the compex programmes and wider systema, to sustain the impact of activities for local communities. You will assist the Programme Manager in creating and curating learning space within the Active Communities (AC) programme; and to enable the process of innovation in, and from, the programme. You will be creative yet understand the complexity of supporting and gathering learning from a diverse range of projects within a multi-million-pound programme.

You will provoke, test, identify, implement or embed and/or communicate learning arising from the impact and practice of the programme (i.e. ‘what AC does’ and ‘how it does it’) systematically and in ‘real time’. That is: as part of the programme and as an actor in the interventions that form part of it. This is not a traditional ‘researcher’ post. The post-holder will need to work across professional and organisational boundaries and across disciplines. In doing so, they will help programme management to make and take opportunities to improve the quality of the work undertaken by the programme and communicate the learning developed by it. 

MAIN DUTIES

 1.With the Programme Manager & Director, develop the Systems and Learning Plan for Active Communities in collaboration with funders, partners and stakeholders.

2.Champion and support new ways of working across the programme – agile methods, rapid development, matrix management and participatory work – using the expertise within the system and external challenge where needed.

3.Work across the programme to embed the “test and learn” approach and the design of effective experiments to support the changes to the wider systems

4.Ensure the learning from the work is embedded in the training and development of our people and leaders, focusing on the skills needed to do whole systems change.

5.Provide a key liaison point for Director of Active Communities to ensure that systems and learning interventions and support are delivered in line with specified requirements

6.Create and maintain effective ways of driving learning and sharing throughout the LDP and wider system, responding to feedback and change when things don’t work yet maintaining momentum

7.Manage risks, resources, relationships and budgets within the agreed processes to ensure delivery is open, transparent and effective, balancing structure with flexibility.

8.Ensure effective challenge and guidance of leaders and teams across the programme, including the Core Group, with timely reporting and feedback, enabling leaders to make informed decisions about the direction of the programme.

9.Procure services in accordance with The Public Contracts Regulations 2006, managing and supporting partners in a proportionate and constructive manner.

10. Work closely with other team members to ensure the effective co-ordination of support within the programme, including where needed, directing the work of the Comms & Marketing resources and planning the Evaluation & Insight needs.

11. Liaise with the Programme Director & Manager to review and plan interventions, experiments, outcomes, priorities and associated budgets and ensure capacity is available to support the work

12. Support the Programme Manager in managing budgets, including establishing and monitoring financial projections, profiling of spend, actual expenditure and variance.

13. Produce reports, carry out presentations and undertake administrative duties in connection with the post.

14. Carry out all other duties as maybe reasonably assigned from time to time and with the level of this Job Description.

15. Support and adopt the mission, aim and values of TAWS, throughout your work and behaviours.

16. To take responsibility for your own personal and professional development, including responding constructively to internal management performance processes.

SKILLS & EXPERIENCE

1.Proven track record of management in a dynamic, fast paced and challenging environment.

2.Demonstrable experience of leading system change via capturing learning and championing innovation across complex multi–agency programmes and delivering results.

3.Evidence of implementing successful support for complex programmes, and processes and procedures for new services and activities.

4.Experience of supporting teams to change how they work

5.Demonstrable risk management experience.

6.Proven track record of managing financial resources and matrix management.

7.Strong interpersonal skills and presentational skills across a range of mediums.

8.Strong Knowledge of learning and evaluation processes and tools and implementing continuous improvement across projects.

9.Evidence of procuring services and contract managing partners to deliver services.

10. Preparation of information for reports up to Programme Board level.

11. Experience of applying Emotional Intelligence when working with peers, managing staff and developing partnership with stakeholders, communities and citizens.

12. Evidence of an ability to bring a considered and informed view at an operational level to local projects, strategic programmes and partnerships.

13. Understanding of models of community development that promote health, wellbeing, community and individual resilience.

14. Hold a project management qualification / certification.

15. Demonstrate empathy and understanding with the citizens and communities who access our services.

16. Evidence of a commitment to ongoing personal development and training.

17. Digitally literate and familiar with a range of software packages including utilising social media.

STAFF BENEFITS

• Nest Pension – 8% employer contribution - 3 % employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day)
• Death in Service – x4 your salary paid to beneficiary.
• Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
• Flexible working
• Hybrid working options
• Bring your own device - £20 towards your phone bill monthly
• Fantastic volunteering opportunities within The Active Wellbeing Society every month

APPLICATION DETAILS

Please submit a Cover Letter and CV.

When writing your cover letter we would suggest include an introduction of your experience of the 'Main Duties' and 'Skills & Experience' sections of the advert, but as a minimum please address the following:

1. Proven track record of management in a dynamic, fast paced and challenging environment

2. Demonstrable experience of leading system change via capturing learning and championing innovation across complex multi–agency programmes and delivering results.

3. Evidence of implementing successful support for complex programmes, and processes and procedures for new services and activities.

4. Experience of supporting teams to change how they work

5. Demonstrable risk management experience.

6. Proven track record of managing financial resources and matrix management. 7. Strong interpersonal skills and presentational skills across a range of mediums. 8. Strong Knowledge of learning and evaluation processes and tools and implementing continuous improvement across projects.

9. Evidence of procuring services and contract managing partners to deliver services.

Closing date: 5th December 2021

Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP

Successful applicants will be required to be DBS checked prior to starting.

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.

About the role:

This role will lead the Regular Giving team and implement the Regular Giving programme working across a mix of donor acquisition channels and retention strategies to ensure long term sustainable income and to maximise donor lifetime value.

The Regular Giving Manager is a new role within the Supporter Engagement Team, and will play an essential role in our plans to grow NHS Charities Together by helping to deliver our five-year fundraising strategy. The emphasis of this role is to both recruit and retain the support of regular givers.

You will have a track record of delivering regular giving fundraising activity within a not-for-profit organisation. This will require strong analytical and strategic planning skills, confident communication skills, and an in-depth knowledge of the fundraising market and regulation.

Who we are looking for:

We are seeking an exceptional Regular Giving Manager who has experience in delivering a successful Regular Giving programme.

Suitable candidates will have worked within all aspects of Regular Giving, ideally bringing experience of lottery and face-to-face.

This person needs to be a creative and critical thinker, who finds solutions to complex challenges. It may be that you are currently working in a generalist Individual Giving Manager role in a smaller charity, or equally part of a larger IG team and seeking a role where you will have greater input on strategy.

We are looking for ambition, determination and passion to help support our incredible NHS, as they continue to take care of our nation through immensely challenging times.

Location: NHS Charities Together offers and encourages flexible working.  You will be required to work from the Warwick office regularly which is the official place of work, as well as travel to other locations, primarily for the purposes of NHSCT’s events and supporting the members, supporters and key stakeholders.

The closing date for applications is Tuesday 30th November 2021.

1st interview: Tuesday 7th December

2nd interview: Tuesday 14th December

For more information please refer to the recruitment pack. 

School Service Leader

City Year UK believes in the power of young people to change the world. We empower 18-25 year olds to make a difference to pupils from disadvantaged communities, while gaining valuable leadership experience and boosting their own career prospects. We are currently recruiting a School Service Leader for our Greater Manchester and Coventry programme.

Position: School Service Leader

Location: Based in schools in Greater Manchester and Coventry

Hours: 35 hours per week, over a 9-month contract

Salary: £17,300 per annum, pro rata

Duration: Permanent

Start Date: November - December 2021

Benefits: 43 days of holiday leave (minimum) per annum to be taken during school holidays only, up to 5% pension employer contribution, interest-free loan for season ticket or bicycle, 2 volunteer days per year.

Closing Date: 3rd December

The Role

As a School Service Leader you will spend your year helping children in schools in disadvantaged communities by acting as a positive role model and near peer mentor.  You will provide additional capacity within City Year’s school-based teams supporting pupils to improve in their social, emotional and academic achievement. You will encourage pupils both in and out of the classroom to help them engage with and enjoy learning. As a School Service Leader you will be well-placed to create meaningful relationships with children who need help to do well at school. You have the chance to bring a new perspective to learning and boost pupils’ confidence, while improving behaviour and helping pupils to feel safe, empowered and happy.

The School Service Leader will also provide support to the Volunteer Mentors in school, offering mentoring and coaching advice and ensure that a high quality programme is delivered. You will support the local Impact Officer with the day to day management and support of the team, and work with them to maintain a positive partnership with the school and school leaders. There will also be the opportunity for you to help with the delivery of City Year’s Leadership and Development programme.

Primary responsibilities include:

• Assisting with supervision of the volunteer mentors
• Delivering interventions to pupils
• Maintaining a strong partnership with the school
• Preparation and Planning Support

About You

To be successful in this role you will need to be passionate about social change and serving a great cause. As the School Service Leader you will strive for excellence and support the core vision and values of City Year UK.

You will have a strong commitment to City Year’s mission and values and be able to connect with others in consistent, positive and meaningful ways to effectively coordinate a team. You will be able to make a great impression in a school and work with a wide range of stakeholders.

You will bring with you the skills and understanding as below.

People Skills

• Connects with others in consistent, positive and meaningful ways
• Influences others by meeting them where they’re at
• Holds space that nurtures inclusion and belonging
• Uses an asset-based approach to supporting people
• Shares “the why” and facilitates meaning-making

Understand of Context

• Collaborates towards a common purpose with a deep sense of ownership
• Practices strategic thinking and sound-judgment
• Effectively prioritizes and organizes to execute results

Understanding of Self

• Seeks out opportunities for self-improvement grounded in self-awareness
• Models authenticity and powerful vulnerability

You will be asked to submit your CV and Covering Letter and we will be interviewing candidates as we receive applications.

The appointment is subject to clearance through the Disclosures and Barring Services and receipt of satisfactory references.

Other areas of experience may include School Liaison, School Partnerships, Primary School, Senior School, Early Volunteer Coordinator, Volunteer Recruitment, Teacher, Education, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteering, Impact, Teaching, Volunteer Engagement, Schools, Teaching Assistant, Teaching, Youth, Mentor, Youth Mentor, Programme, Programme Delivery, Programme Assistant, School Coordinator, Programme Coordinator, Administrator, School Administrator, Teaching Assistant, SEN, School Liaison Officer, School and Young Person Liaison Officer, School Liaison Coordinator, School Liaison Assistant, Learning Mentor, Education Welfare, Education Welfare Officer, Tutor, Private Tutor, Education Administrator, Education Support Worker, Community Education Officer, Education Officer, Schools Project Officer, Schools and Family Officer, School and Programme Coordinator, School Wellbeing Worker, School Inclusion Officer.

We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.

Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
• To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
• Ensure support is provided through our model of trauma informed care.
• To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
• To oversee the allocation of cases across the regional staff team.
• To consult with local partners and services referring into the service to establish pathways of care.
• Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
• Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
• Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
• To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
• To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
• Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
• Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
• Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
• To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
• To deputise for Head of Service during periods of leave, sickness, absence.
• To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
• To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
• To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.

You bring

Essential qualities

• Experience of managing services working with people in crisis with acute vulnerabilities and risks.
• Experience of managing and co-ordinating teams, including remotely.
• Experience of staff management and HR policies and procedures.
• Evidence of stakeholder and funder partnerships.
• Experience of report writing for funding bodies.
• Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement and managing services in this area.
• Knowledge of safeguarding, risk management and GDPR procedures.
• Experience of using a case management support framework.
• Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.  

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Experience in developing and delivering training programmes.
• Completion of safeguarding and/or risk management training.
• Project management qualification or equivalent experience in practice.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Work with us

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. If you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Who we’re looking for

Are you passionate about changing the way we treat animals? Do you want to help reduce damage to our environment? Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great? We’re looking for an enthusiastic Development Manager who can help to support both individual behaviour change and system change.

Equality, Diversity & Inclusion

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.

The role

The Development Managers primary objective will be to identify new business opportunities and translating these into appropriate projects and strategies. They will lead on a diverse range of projects for the Business Development Department including those supporting the international expansion of the Vegan Trademark and activities related to the development of the VEG 1 brand. 

The role will be dynamic, managing existing projects, delivering innovation projects from other teams and bringing their own ideas to life. There will be a strong focus on reporting, delivering income targets, analysing data and trends, as well as developing excellent external relationships. 

A key element of the role will be to develop the existing Partnerships function including, designing and influencing its future strategic direction via strategies and horizon scanning, bringing on board new and exciting partners that deliver added value to our stakeholders and taking a thorough, creative, and collaborative approach to how we work internally.

The successful candidate will have significant business development experience ideally within the charity sector, a proven track record of delivering income targets, solid project management experience and a good understanding of sales and marketing theories. 

As Development Manager you will:

• Lead on the product development plans including bringing new products to market under the VEG 1 brand.

• Lead on various innovation projects that will support international expansion for the trademark and VEG 1.

• Work with the Marketing team to identify and develop new opportunities for the trademark, VEG 1, and TVS merchandise.

• Work with the Communications department to coordinate content and ensure materials are on brand 

• Working with the Campaigns, Policy and Research department to identify opportunities for our clients and partners to       support TVS campaigns and activities.

• Design and deliver the partnerships strategy. 

• Develop tracking and reporting methods and identify key metrics.

• Ensure success metrics are being met and evidenced via clear and timely reporting

• Identify and scope potential partnerships

• Ensure the Development team are following best practice via clearly defined Service Level Agreements and on brand communications materials

• Critically evaluate partnerships and sell the benefits to potential partners 

• Support officers working across other teams to develop TVS Merchandise.

To be considered as our Development Manager you must have:

• A business development related qualification or significant experience in a directly related post.

• A proven track record of meeting income targets, prioritising deadlines. managing multiple successful projects and managing a partnerships function.

• An understanding of corporate identity and branding 

• A proven ability to create partnership’s strategies, business plans, relevant communications plans and external facing content for variety of channels

• The ability to analyse data to identify trends and potential risks and opportunities.

• An understanding of business development techniques and practices

• An understanding of the importance of excellent customer service.

• An understanding of the marketplace, our competitors, customers’ needs and economic trends 

What we offer

• A fun and supportive team

• A solution-focused atmosphere and hard-working environment

• Flexible working hours

• Employee Assistance Programme and health cash-back scheme

• Cycle-to-work scheme

• Childcare vouchers scheme

• Animal companion compassionate leave

• Ethical pension scheme (5-7% employer contribution)

• Death in service benefit

• 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days) 

Additional information 

This is full time role (37.5 hours per week) role with a salary of £28,672- £36,922 per annum

This is a predominantly home-based position, but the successful candidate must be willing to travel to our head office in Birmingham when required.

The application deadline is 9am on Friday 3rd December 2021. 

Interview’s will be held on the Monday 13th December 2021. 

Find out more about what it is like to work for The Vegan Society by reading our recruitment pack. 

Helpline Deputy Manager 

Birmingham 

£24,610 per annum

Our client is a leading provider of mental health services in Birmingham and the West Midlands. 

Their Helpline service is aimed at service users and their carers living in Birmingham and Solihull, to offer a range of interventions to support individuals who are experiencing psychological distress and/or a mental health crisis. Additionally the service has been designed and developed to help reduce the burden on statutory services including A&E departments and the police.

The role:

The Deputy Manager for the Helpline service will provide support to a team of Helpline Intervention workers and volunteers with the day to day management of the Helpline Service.

The Helpline Service is a 7 day a week service operating between the hours of 9am -11pm and requires a member of the management team present at all times. Under the direction of the service manager you will support the running of the Helpline service in line with contractual requirements, their Vision and Values, its Operating Policy and Procedures, and any relevant legal requirements.

About you:

The successful candidate will possess the following skills and experience;

• Experience in a supervisory role.
• Previous experience of working either in a voluntary or paid role within the Health and Social care sector.
• A positive attitude to people who have experienced mental health difficulties.
• Experience of managing challenging situations and working under pressure.
• Excellent verbal and written communication skills.
• A flexible approach in terms of your working hours which will include evenings and weekends. 

Rewards:

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training Programme.

Our client's people are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

If you wish to apply please provide a detailed explanation of how you feel that you have the skills and experience required for this position.

The closing date for applications is Sunday 12th December 2021

Interviews will take place on Wednesday 22th December 2021

A unique opportunity has arisen to join the Health & Safety Team at The Prince’s Trust. We are looking for someone who’s creative and enthusiastic to become the new Regional Health & Safety Manager. This role will involve supporting Scotland, North and Central England and preferably based in Birmingham, Manchester or Leeds.

All our work is geared towards supporting disadvantaged young people aged 11 – 30 and giving them the opportunity to create a better future through employment, education and enterprise. You will act as a trusted advisor on health & safety matters associated with the work we do to support young people. By helping build a strong safety culture and implementing a robust Safety Management System you will ensure The Prince's Trust complies with its legal obligations and achieves its strategic aims.

Through good risk management, you will enable programmes and events to operate safely and more effectively and allow colleagues to make a positive difference to the lives of young people. With our strong network of supporters, volunteers, employers and delivery partners, you will provide guidance and assurance that safe systems of work are in place.

You will work independently to maintain consistent H&S compliance in the regions of responsibility and play an active role in leading the continual improvement in H&S performance through stakeholder engagement, monthly reporting, management meetings, delivering training and communicating information in user-friendly language that is engaging.

With established experience in Health and Safety and professional qualifications, you will bring new ideas and innovative ways of working safely and supporting people’s wellbeing.

Please click 'apply now' to be directed to our website.

This role is being recruited by the trading subsidiary of the Active Wellbeing Society - Active Wellbeing Works Limited 

Salary: £36,000 per annum

Hours: 36.5 hours per week

Contract Type: 1 year Fixed term contract 

Location: We are flexible as to where you are based (remote home working). The role involves regular travel across the UK including visiting new and existing partners, attending meetings, and carrying out site-visits and may include occasional overnight stays. As part of this role there will be a requirement to travel across the South of England including London (locations south of Birmingham). There will be a requirement to visit our Head Office in Birmingham multiple times a month.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) are a community benefit society and cooperative working to tackle inequality and promote community wellbeing. Our work with communities cuts across a wide range of policy agendas – from health and social care to transport and planning, community cohesion to climate action, jobs and skills to physical activity – and is increasingly recognised nationally as demonstrating best practice in reaching and supporting those from our most disadvantaged communities and achieving significant system and behaviour change.

You may like to watch this introductory video which showcases the positive work of The Active Wellbeing Society: TAWS Launch October 2018 - YouTube

The Big Bike Project

Our Big Bike Project (formerly Big Birmingham Bikes) has demonstrated significant impact on supporting active travel behaviour change – particularly within deprived communities – as well as system change within transport, planning and physical activity. We’re now working with partners across the country to share our expertise and develop a national free bikes movement.

Introduction to the role

As Regional Development Manager (Active Travel Specialism), you will support The Active Wellbeing Society to share our experience and expertise with partners across the country by identifying opportunities for influence and development, building relationships with key stakeholders, promoting our work, and securing funding in support of our charitable objectives.

This role, based in the Funding & Strategy team, will have a specific focus on promoting our Active Travel/Cycling work and subject matter expertise in this area is required. The postholder will also develop a strong understanding of the wide range of services that we offer and be able to identify opportunities for collaboration across the organisation, drawing in relevant stakeholders as required.

Main Responsibilities

1.Respond to opportunities across the region including tenders and grants, but also generating new leads and identifying prospective partners/funders

2.Develop strong relationships with all key contacts and influencers within the region and positively contribute to raising TAWS’ profile

3.Understand key policy developments and their impact on business development opportunities within the region

4.Engage with existing partners/funders to maximise opportunities and secure funding

5.Ensure all key contacts are aware of The Active Wellbeing Society services and expertise, particularly our expertise in Active Travel behaviour change programmes

6.Provide innovative thinking wherever possible and have the vision to see opportunities and add value

7.Provide technical advice and support to local authorities interested in procuring services in our areas of work, including through producing feasibility studies and reports

8.Produce compelling proposals and presentations that contain and highlight strong business case information

9.Work with the marketing team to produce appropriate resources to support our business development

10. Write engaging applications for bids and tenders that meet requirements

11. Engage with the wider team – including finance, HR and delivery teams – to provide fully costed quotes/budgets and proposals in response to opportunities

12. Build and manage an opportunity pipeline ensuring relevant teams are engaged and kept informed

13. Manage the successful handover of new business to relevant teams ensuring a high-quality service to all our existing and potential partners/funders at all times.

Knowlege & Skills required

1.Understanding of best practice within active travel, cycling and behaviour change initiatives

2.Experience of securing funding and business opportunities within the region

3.Understanding of funding opportunities in the region and key stakeholders

4.Proven communication skills – including ability to speak confidently at events, network and deliver engaging presentations

5.Ability to proofread and excellent attention to detail

6.Experience in project management and planning, including developing budgets and managing contracts

7.Experience of navigating public sector procurement and contracts

8.Experience of preparing funding bids or proposals - particularly within a public sector context

9.Ability to build successful working relationships and work collaboratively with partners, both internal and external

10.   A passion for tackling inequality and promoting community wellbeing.

Staff Benefits

• Nest Pension – 8% employer contribution - 3 % employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day)
• Death in Service – x4 your salary paid to beneficiary.
• Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
• Flexible working
• Hybrid working options
• Bring your own device - £20 towards your phone bill monthly
• Fantastic volunteering opportunities within TAWS every month

Application Details

Please submit a Cover Letter and CV.

Application Closing date: 28th November 2021

Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP

Successful applicants will be required to be DBS checked prior to starting.

Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.

Health and Safety Manager

We are looking for a Health and Safety professional to provide expertise, guidance and Health and Safety leadership for a group of Hospices who are leaders in compassionate end of life care.

Position: Health and Safety Manager

Salary: £35,975 per annum

Location: Warwick, Coventry & Rugby

Hours: full time, part time also considered

Benefits: up to 7% employer pension contribution, 28 days annual leave plus statutory holidays, death in service benefit, free on-site parking, flexibility to work from home up to 2 days a week, access to Blue Light Card benefits, free Employee Assistance Programme

Closing date: 8th December 2021

About the role:

As Health and Safety Manager you will work across all aspects of the Hospice including clinical services, fundraising events, head office functions and shops.  Delivery of Health and Safety related training for staff and volunteers including Fire Warden and manual handling is also a key part of the role.

As a Manager within the Hospice you will get to know all aspects of the charity, and play a key part in ensuring the safety of the environments within for patients, visitors, staff and volunteers. You will be responsible for liaising with the senior leadership team on issues relating to Health and Safety, ensuring that they are informed and that the organisation keeps up to date with Health and Safety legislation.

About you:

This role is varied and wide ranging so we are looking for someone who thrives on a varied role within a health care or not for profit organisation.

You will need to have the following skills and experience:

• NEOBOSH Diploma qualified or working towards this
• Experience in a similar role, ideally within a healthcare or Non-Profit setting
• expert in Health and Safety legislation and best practise
• Overall knowledge of the CQC
• IT literate with Microsoft packages
• An in depth understanding of Fire safety requirements
• Chartered Member of IOSH
• Ability to travel across sites

This role will require some flexibility of working hours and covers 3 Hospices and 25 shops, as such part-time hours will be considered (min 30 per week) as well as a flexible approach to working hours.

Other roles you may have experience in Health and Safety, Head of Health and Safety, Health & Safety Manager, QHSE Manager, Health Safety & Fire Consultant, Health, Safety & Environment Lead, Health, Safety and Facilities Manager, Health and safety Adviser, NEBOSH, IOSH, H&S Manager, etc.