Fixed term contract - 18 months

Based Central Birmingham

The role

At the Canal & River Trust, we believe that life is better by water. We take care of 2,000 miles of canals and rivers, and those waterways have a vital role in the health and wellbeing of local communities and economies. Every role here plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better. And your role is no exception.

A new position within the team, our CRM Data Manager will ensure that our charity’s data management practices are consistent, reliable, and first-in-class. Reviewing a system that handles customer data from waterways up and down the country, you’ll make sure that we’re equipped to deal with complex, varied data sets. You’ll define our data structure and run regular audits to make sure it’s well-maintained. You’ll improve our handling processes wherever you can – and you’ll even help colleagues understand data management, ensuring everyone knows all they need to about data integrity.

The most exciting thing? Because you’re joining us in a new role, at a time when we’re reviewing how we handle our data, this is your chance to implement your own vision. If you’ve got the drive to improve what we do, it’s the perfect opportunity to make change and help us provide an even better service, as we work to protect the UK’s waterways.

What we look for

It goes without saying that you’ve got a wealth of knowledge when it comes to data management. You’re experienced in implementing systems, in handling collation, and in making sure data management systems are in line with wider GDPR policy. You’ve got a real eye for detail, ensuring accurate data entry, and you’ve honed your skills in both SQL and Excel data manipulation.

But ultimately, it’s not just about your data management expertise. It’s also about how you support your team. A natural communicator, you can clearly and confidently put your ideas across for any audience, whether it’s colleagues or stakeholders, and you know that great co-operation makes your whole team stronger. That’s why you share your advice and experience wherever you can, to nurture high standards across our organisation. And in the end, you’re proud that your efforts mean a better service for our customers, and for every community that uses the waterways.

The impact you’ll have

The waterways we look after contribute to the health and wellbeing of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time. These historic, natural and cultural assets form part of the strategic and local green-blue infrastructure network, linking urban and rural communities as well as habitats. Our waterways are on the doorstep of 8 million people and reach some of the most deprived communities within the UK. By caring for our waterways and promoting their use we believe we can improve the wellbeing of our nation. Come and be part of it.

Our diversity

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

To find out more and apply, visit our website.

Please quote reference 2019-6019 when applying.

Closing date for applications: 24th November 2019.

Interviews will be held on 5th December 2019 in Birmingham.  Candidates must be available on this date to attend.

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Centre Manager to further develop and manage the RFEA's client contact centre operations across three distinct delivery pathways (Career Transition Partnership, Veteran's Employment and Project Nova). As the Centre Manager you will have strategic leadership and management of the RSC as well as providing high level direction, planning and integration and coordination of all RSC operational activities to specific delivery standards and a clear set of output targets and performance indicators. You will be the Subject Matter Expert (SME) on all RSC operation issues and manage and integrate three multi-disciplined teams each with its own Team Leader to provide the very best delivery to all CTP clients and RFEA beneficiaries.

The ideal candidate will have proven leadership, management and motivational skills with a commitment to provide quality delivery and best practice across the Centre. A highly collaborative, articulate and pragmatic individual demonstrating excellent influencing and interpersonal skills is fundamental. The ability to embrace continuous improvement and drive forward change is essential.

Principal Responsibilities

• Overall effective management of the delivery of RSC outputs and integration of the three key pathway outputs, including the performance management of the Centre Team Leaders.
• Be the single point of contact for the RSC for cross team matters such as coordinating visits, ISO 9001 Audits and Inspections, standards, safety, Fire Evacuation and office safeguarding.
• Play a proactive role in the RFEA Development Strategy by innovatively generating new ideas and initiatives to improve the business while accurately forecasting resources required to meet the targets.
• Lead on Change Management and Continuous Improvement as well as actively implement new initiatives to improve performance, efficiency and time management.
• Provide strategic leadership and direction for the RSC and high-level advice on all associated issues for RFEA senior management.

Essential Competencies

• Proven leadership, management and motivational skills.
• Motivated self-starter with commitment to quality delivery.
• Ability to manage effectively a high performing, integrated multi-disciplinary team dedicated to achieving strategic outcomes.
• A highly collaborative individual who can demonstrate excellent influencing and interpersonal skills with the ability to quickly establish credibility, influence and build relationships with key stakeholders at all levels.
• Passionate and driven to lead and uphold the RFEA Values in the workplace
• Ability to exercise appropriate judgement, identify, manage and clearly mitigate risk.
• An accurate and methodical approach with strong attention to detail.
• High quality verbal and written communications skills with a personable manner and strong presentational skills.
• Excellent problem resolution skills; ability to use own initiative to proactively and creativity to tackle new and recurring issues where no guidance or protocol exist.
• Evidence of continuous improvement management ability through track record of providing innovative and creative solutions.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 5 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 37 hours per week. A competitive salary and employment benefit package of £32,000 to £36,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

Our Bereavement Support Team provides support for children from the age of 5, young people and adults who have experienced a bereavement. Consisting of paid counsellors, practitioners and student placement counsellors in training, the team provides one to one support to over 450 individuals across the Wyre Forest each year.

We are looking for an experienced Bereavement Support Team Leader/Manager will be responsible for supporting the team to deliver high quality support to our clients and in achieving our strategic aims.

We are looking for someone with:

• Minimum Level 5 Diploma, or equivalent, in Counselling.
• BACP or equivalent body accreditation.
• Experience of supervising or managing others. 

When you work with KEMP Hospice, the role you play here matters and you matter to us. Whether you’re interacting directly with our patients and clients as a counsellor, part of our Care Team, or slightly more removed as a driver for our shops, a Fundraiser or an Administrator, every minute of your time with contributes to us being able to achieve our aim of providing Exceptional Care and Support.

For further information on the role including contact details please visit the vacancy on our website. 

Service Manager (Contract)
Kings Heath, Birmingham (with travel throughout the Sandwell area)
£22,501 per annum

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary time to support the NHS and older people at home and in the community. We are now looking for a Service Manager to join us for a fixed-term contract from January 2020 to January 2021.

If you are a collaborative individual with experience of managing and motivating teams of staff and volunteers, this is the perfect opportunity to enhance your skills with our incredible charitable organisation.

In this exciting role, you will have the chance to lead a passionate team of staff and volunteers and deliver pivotal service.

As the Service Manager, you will oversee the Supporting Your Recovery service for older people across the Sandwell area.

The Supporting Your Recovery service is a volunteer supported programme for older people being discharged from hospital or who are at risk of re-admission. You will ensure that patients are accompanied home after a hospital stay and are provided company and reassurance once they are back home.

Specifically, you will:

- Recruit, motivate and manage a team of volunteers
- Line manage two part time Co-ordinators
- Promote the service to all NHS contacts and build strong relationships
- Manage the service budget
- Deliver growth and uptake of the service
- Increase numbers of people able to volunteer
- Build a stronger partnership with health and social care

To be considered, you will need:

- Experience of managing and motivating teams of staff and volunteers
- To be commercially aware with relevant experience of managing a similar service type
- Knowledge of the needs of the community and the groups, providers and bodies within it, including health and social care providers
- An understanding of how to use basic data to monitor trends and provide forecasts

As the Service Manager, you will have excellent communication skills and be able to work on your initiative. You will be able to motivate staff and volunteers and establish positive and effective relationships with both internal and external parties.

This is a full time role, working 35 hours per week, Monday to Friday.

The closing date for this role is the 6th December 2019. Interviews scheduled to be held on the 17th December 2019 in Birmingham.

To apply for the role of Service Manager (Contract), please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Community Service Manager, Community Services Manager, Volunteering Supervisor, Volunteering Team Leader, Community Support Manager, Volunteer Manager, Volunteer Supervisor, or Volunteer Team Leader.

As we enter a new phase in the Association’s development and growth, we are seeking an experienced and enterprising individual to play a pivotal role in managing, developing and growing a broad range of community projects, services and enterprises that meet the Association’s strategic objectives.

You will be successfully implementing the Association’s development strategy, responding to new business opportunities and expanding the scope and scale of services that maximise community impact. You will be working alongside, as well as leading, motivating and developing a talented staff and volunteer team.

Fixed term contract until 31 March 2020

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Citizens Advice strives to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services officer to put our client-focused philosophy into practice. Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgment under pressure, and you'll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Closing date: 17/11/2019

Interview date: 27 November 2019

Job title: Community Manager 

Contract: Full time

Reporting to: Europe Director

Location: Birmingham, UK

Who are we

Christian Vision (CV) is an international Christian organisation, founded in 1988 in the United Kingdom. Our organisation has offices in more than 35 countries of the 7 regions: North and Latin Americas, Europe, Africa, Asia Pacific, CIS and Middle East. Today over 400 employees worldwide work in CV.

As part of our mission and vision to introduce a billion people to Jesus, we specialise in projects using modern technologies, in particular, Internet resources. One of our key activities being yesHEis.

Our team consists of passionate Christians, who love Jesus and use their gifts and talents to tell people about Him. See more information about us on our website www.cvglobal.co

Job Overview

We are looking for a Community Manager.

The Community Team are engaged in the development of partnerships with churches and denominations within the Christian community, in the UK and across Europe, as well as building awareness of and promoting the products of Christian Vision. The team are also responsible for the development of the resources which enhance growth and expansion of local church communities.

The Community Manager is responsible for the delivery of all aspects of the community strategy across the region.

Strategic Responsibilities

• Develop and implement the Community strategy;

• Developing relationships for partnership engagement with CV’s projects;

• Participation in the development of new products and resources of the organisation;

• Launch and coordination of representatives in the countries of the region;

• Communication and exchange of experience with the organisation’s offices in other countries;

• Deploying the strategy to the UK team and representatives in the countries of the region.

Operational Responsibilities

• Leadership and team management;

• Achievement of goals and growth of KPIs of the department;

• Searching and implementation of communication technologies (CRM, chatbots, messengers, etc.);

• Development and maintenance of operational reporting and budgeting;

• Regular web conferences with global operations;

• Organisation and coordination of events;

• Providing systemic and professional communication for internal teams and external partners;

• Regular participation in conferences and events.

Essential Skills/ Experience/ Education

• Team management and leadership (3+ years);
   
• Experience in project management and Proficiency with MS Office / Google Docs;
   
• Sociability, strategic thinking, responsibility, autonomy in work, openness to innovation.
   
• Experience in the Corporate environment (3+ years)
   
• Strong Christian faith is an occupational requirement 
   
• Graduate education;

What We Offer

CV offers a dynamic and unique working atmosphere, with a lively team focused on using the internet for evangelism and mobilising Christians to share their faith. Teams contribute to a well-funded and resourced global strategy, to use the latest technologies and online best practices, to create demand in Christian faith and connect interested individuals to church networks for follow up and discipleship.
 

• Work in an international Christian organisation;

• Creative and friendly team;

• Training and opportunities for professional growth;

• Comfortable office / cutting edge vibrant office culture / posh coffee and annual hot cross buns and mince pie tasting.

Applicants must send a CV with a covering letter.

Salary and Benefits: Discussed at interview, based on experience and expertise of the candidate

Closing date for applications: Tuesday 19th November 2019

Please, send your CV, with a portfolio of experience and examples with a cover letter to the address provided.

By submitting a CV for this vacancy, you consent to the use of personal data by the organisation in the framework of the current legislation of the UK. CV EU guarantees the confidentiality of applications and the negotiation process when selecting candidates for the vacancy.

Job Title: Food Services Assistant
Directorate: National Memorial Arboretum
Location: National Memorial Arboretum, DE13 7AR
Contract: Permanent, Part Time, Average 30 hr per week, 5 days out of 7
Salary: FTE £17,143 per annum pro rata

About The National Memorial Arboretum
The National Memorial Arboretum is the UK’s centre for year-round Remembrance - a vibrant, living landscape of reflection and inspiration. Located in Staffordshire, the 150-acre Arboretum is a special place honouring those who have served, and continue to serve, our nation in many different ways. The site includes the iconic Armed Forces Memorial, a lasting tribute to those in the Armed Forces who have lost their lives in the service of their country. Recent multi-million-pound investments have doubled the size of the extensive visitor and learning facilities and created a brand-new events facility for public and private use with a banqueting capacity of over 300. The Arboretum now welcomes over 300,000 visitors each year, hosts over 200 events and engages with around 16,000 student visitors. The centre is part of The Royal British Legion.

Our Values and Behaviours
Does the following describe you?

• A desire to deliver a great customer experience
• Enjoy and thrive working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

The Arboretum is looking to recruit a Food Service Assistant, to work alongside the established team. Reporting to the Food Services Manager, key responsibilities include:
• To deliver high standards of customer service, food quality, cleanliness and presentation standards as laid out in the Food Services Strategy.

• Support all areas of activity within the food service department to supply: visitor day catering, which includes a 380 cover Restaurant, a Coffee Shop and Satellite outlets within the grounds of the Arboretum.

• To be part of the hospitality team for table waited functions in Aspects Events Centre, which holds daytime and evening events catering up to and including formal banqueting for up to 500 attendees.

The successful candidate must have proven Food Services experience, good interpersonal and communication skills are essential.  Attendance outside normal working hours will occasionally be required and the ability to work under pressure will be essential.

How to Apply
Please apply by clicking 'Apply Online'

Please specify preference of working hours in your application.

Closing date for this role is Monday 25th November 2019.

Department: Business Development

Contract Duration: 6 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Citizens Advice is a leading provider of debt advice and financial capability services across England and Wales.  In the last year, we helped 380,000 clients with 916,000 debt issues through our local network and had 3.2m page views of our debt content on the Citizens Advice Website.

To support this work, Citizens Advice has a team focused on money advice development team covering debt and energy advice alongside financial capability. Reporting to the Head of Money advice, this role is responsible for the development and delivery of the programmes of work under the debt and financial capability strategies.

We are seeking an exceptional candidate with significant experience of debt advice and financial capability work whilst the current postholder is on secondment.

It is crucial that the successful candidate has highly developed project management and strategic thinking skills and has significant experience of managing effective organisational design and change, particularly where there is a high level of public interest in the outcome.  The successful candidate will be experienced in using their analytical and judgement skills, with the ability to develop and compare alternative courses of action and arrive at well-reasoned recommendations.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: 2nd December 2019

This is an exciting time for Birmingham and Solihull Women’s Aid as we prepare to move in to the next phase for our work.  As such, a new opportunity has arisen for an Operations Manager to join the Leadership Team.

You will play an important role as a senior member of a leading Violence against Women and Children organisation that seeks to deliver exemplar services whilst informing the shaping of responses to violence against women and children. We need a leader with significant management experience within the violence against women and children specialist sector with the commitment to ensuring the safety and wellbeing of women and children affected by gender-based abuse including domestic violence, rape, sexual assault, female genital mutilation and forced marriage. We believe that women and children have the right to live free from violence, abuse and fear. We offer a range of services from accommodation to support in the community.

As an Operations Manager, you will join the Leadership team to support the implementation of BSWAID’s strategic plan; to deliver our vision, and ensure the delivery of exceptional services. You will represent us in multi-agency and partnership meetings, champion the organisation, whilst taking specific line management responsibility for the delivery of our refuge provision and offering your expertise around housing and homelessness. In return, we offer an excellent benefits package including a contribution based pension and an attractive annual leave entitlement.

1. Reporting to the CEO, you will be responsible for the operational performance of a range of services across Birmingham and Solihull. Initially this will focus upon our refuges, development of BSWA building portfolio and the implementation of our Asset Management plan.
2. You will offer expert knowledge of homelessness legislation, in particular as it applies to domestic abuse.
3. You will work closely with your counterpart Operations Manager (development and community-based services) to identify opportunities and innovative ways of working, contribute towards our strategic development and manage change.
4. Work closely with your counterpart Operations Manager and deputise for Senior Leadership team members as required
5. To foster excellent, collaborative strategic and operational relationships with partner organisations and key stakeholders, ensuring appropriate agreements are in place and effectively managed.
6. Engage with housing providers across all tenures around referral routes and allocations to secure units for Women’s Aid.
7. To keep abreast of strategic and policy issues affecting the work and to contribute to policy analysis activities as appropriate.
8. To share and embed best practice in Supported Housing delivery and lead on the implementation of any strategic plans for delivery.
9. To support the commissioning of services needed to support the housing and buildings function e.g. maintenance contracts.
10. To produce monthly Project Management Reports for performance monitoring purposes.
11. To take overall responsibility for the sustainable development of the Housing offer
12. To lead by example in building the enthusiasm, confidence and commitment in our staff team.
13. To line manage a team of project managers that deliver best practice, achieving quality outcomes for women and children. Ensure that services achieve against contractual and organisation requirements; by using excellent leadership, and offering advice, guidance and support as necessary to enable managers to fulfil their roles.
14. To manage project expenditure within budget using our finance manual and guidelines, advising gaps in resources to inform budgeting and fundraising targets.
15. To contribute to the organisations Risk Register, using it as a live document for all aspects of our work.
16. To contribute to the development and review of policies and procedures.
17. To undertake any other delegated duties as reasonably requested.
18. To promote BSWAID and have a high degree of corporate responsibility and loyalty to the charity.

Projects & Performance Officer

Salary £21,000 - £23,000 per annum

Working Hours 37 hours per week (19 hours on Bridges and 11 hours on

Family Matters). This post is part funded by the European

Social Fund and the National Lottery Community Fund

Length of Contract Until March 2022

Location West Bromwich, B70 9SJ

Sandwell Consortium are looking for a skilled and enthusiastic Projects & Performance Officer whose role will be to manage and support effective, efficient and high quality programme and project service delivery of employment support, ESOL , Advice and other community based services across Sandwell and the Black Country to those most in need and hardest to reach.

In particular we are looking for someone to support the management of Big Lottery & European funded Building Better Opportunities, Bridges and Family Matters, employment support programmes and Sandwell Council funded ESOL and Advice programmes.

The Consortium delivers primarily through its member organisations, and you will be responsible for supporting, managing and monitoring member delivery.

We are looking for someone:   

• With experience of and skills in planning, managing and monitoring projects and programmes with a range of targets, outputs, and outcomes to time and quality standards
• With the ability to process financial claims and monitor project budgets
• The ability to manage multiple priorities and plan workload to meet tight deadlines.
• Who is self-motivated, excellent communicator, and used to working in multi-disciplinary –multi agency partnerships.

Job description and person specification is available on our website.

To apply

Please send a comprehensive CV and a supporting letter (maximum three sides of A4) demonstrating your relevant skills and experience and how you meet the person specification.

Closing Date 5:00 pm Monday 11th November 2019

Engineering matters. It underpins our daily lives, drives economic growth, plays a critical role in addressing major societal challenges and helps ensure our readiness for the future, from providing a sustainable supply of food, water and clean energy, to advancing healthcare, and keeping us safe and secure.

As the UK’s national Academy for engineering and technology, the Royal Academy of Engineering brings together the most talented and successful engineers – our Fellows – to advance and promote excellence in engineering for the benefit of society.

Our education programmes team is currently recruiting for a STEM Education Programme Manager who will be based in the West Midlands area. The post holder will be responsible for developing and delivering a significant STEM education programme in secondary schools and further education colleges in the West Midlands region, with the aim to inspire and support the next generation of engineers and technicians. 

The programme is funded by the Department for Business, Energy and Industrial Strategy and is one of a number of programmes developed as a tribute to the late Lord Bhattacharyya CBE FREng FRS, founder of the Warwick Manufacturing Group. You will have a demonstrable track record of success in the management and delivery of STEM education programmes and an understanding of the current 11-18 school and college systems in the West Midlands. 

Possessing excellent project management and administrative skills, you will be a self-starter who has the ability to work on your own initiative. You will also have an interest in the education of young people and a commitment to widening participation in engineering education.

In return, we offer an unrivalled package of benefits including a non-contributory pension scheme, BUPA cash plan, private medical insurance, subsidised restaurant (when in the London office), regular social activities, health and wellbeing programmes and the possibility of flexible working, as well as significant investment into your personal and professional development. You will be based in the West Midlands area with the post being a combination of home-working and working from the Warwick Manufacturing Group where hot-desking facilities will be available. Regular travel to the Academy's headquarters, based in a prestigious location opposite St James's Park in London will be required for which travel expenses will be reimbursed.

If this sounds like you, we would love to hear from you.

To find out more and to apply, please visit our website via the apply button.

Closing date: 3pm on Tuesday, 19th November 2019.

Interviews will be held at the Warwick Manufacturing Group, University of Warwick, on Thursday, 28th November 2019.

A DBS (Disclosure Barring Service) check will be required for this role.

In recognition of our continued dedication to workplace diversity and inclusion, the Academy has been named one of the Inclusive Top 50 Employers in the UK. We are also a Disability Confident Committed employer.

The Royal Academy of Engineering is an equal opportunity employer and values the diversity and different perspectives that people from diverse backgrounds bring to their work. It is the Academy's policy to ensure that no job applicant or employee is disadvantaged or receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for an Area Community Support Manager to join our team based in the Midlands.

About the Area Community Support Manager role

You will provide a community support and advocacy service to people whose lives are affected by Epidermolysis Bullosa (EB) through effective communication and liaison with all sections of the community and other stakeholders.

You will also be a resource to the EB community and DEBRA team on the subject of an area of special interest to be agreed eg Welfare Benefits.

Key responsibilities as our Area Community Support Manager:

On appointment each area manager will agree and be appointed an area of special interest in relation to their role as a DEBRA community support manager. The aim is for each manager to have a different area of interest in which they can develop knowledge and expertise so they can act as a resource to the team.

Areas of interest may be schooling, housing, benefits, work place, social isolation, bereavement, knowledge of others organisations/services that could benefit the EB community, developing self-help publications and DEBRA web site info that supports the community etc.

What we’re looking for in our Area Community Support Manager:

- Relevant experience working face to face with the public within an advisory or health and social care setting

- A willingness to gain expertise in EB, welfare reform, community support

- A commitment to continued professional development in order to maintain knowledge require for the post

- Ability to put people at ease and build trust

- Ability to use efficient and appropriate planning techniques to achieve team and organisational goals in a cost efficient and timely manner

- The ability to travel throughout the required area/areas, and further afield occasionally.

- Knowledge of current welfare provision and understanding of statutory organisations and their responsibilities is highly desirable

The Benefits!

- 10% non-contributory pension

- 5 weeks’ holiday + BHs

- Life assurance – 3 x salary

- General sick pay

- 33% discount in DEBRA shops

- Flexible working

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

Our vision:

We have a vision of a world where no one suffers from the painful genetic skin condition EB.

Until that day, DEBRA focuses its work in two areas:

- We fund pioneering research to find effective treatments and, ultimately, a cure for EB.

- We provide care and support to individuals and families living with EB.

We couldn’t do any of this without raising substantial funds, which is why you will be so integral to our success.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Area Community Support Manager please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Unlocked Graduates more than doubled in size from its first to its second cohort of outstanding graduates. The third cohort saw the expansion of the programme into the North with our first ever placements in prisons around Manchester and Warrington. For the 2020 cohort, we are going to be expanding into the Midlands and intend to place in several prisons in and around Birmingham and Staffordshire. As a result we are looking for an exceptional individual to work as Regional Manager for the Midlands.

The regional manager will, with the support of the Head of Region (North), set the culture, ambition and quality of the programme in the midlands. As such, the regional manager (Midlands) will be a critical bridge between the central head office team and the regional team. For this, communication, teamwork and feedback skills are essential.

It is imperative that the regional manager shares the passion, drive and work ethic to make Unlocked’s vision a reality. Enthusing and empowering others will be critical. This centres around governors of prisons in the local area, both before and during placement and also includes local organisation and individuals. Gaining the support of local stakeholders is key for the programme’s success.

They will lead a team of Mentoring Prison Officers (MPOs) in the midlands, supporting their development so that they can effectively support the participants on the wings. This will include delivering training on coaching, mentoring and adult facilitation.

The regional manager will take responsibility for the performance of the participants in the region, striving to develop staff and systems as appropriate to maximise participants’ impact on prisoners and the prison system.

For further information, please see the attached job pack.