Service manager jobs in epping forest, tyne and wear

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Care Home Service on Talgarth Road.

Sounds great, what will I be doing?

In this role, you will manage a caseload of clients requiring early intervention or preventative mental health support, deliver group activities and co-produced programmes, and clearly communicate the service's aims and pathways to ensure user understanding and participation. You will empower service users to engage effectively with community professionals such as mental health teams, social workers, housing providers, and Jobcentre Plus. Working flexibly within a team, you will help ensure full service coverage and meet contractual obligations. You will also develop and promote peer support networks and community-based initiatives that support users in achieving their goals. The role involves actively monitoring the wellbeing, safety, and security of service users, responding promptly to concerns, supporting colleagues, and taking initiative in service delivery. Additionally, you will be responsible for accurate and timely administration, including maintaining records, completing referrals, assessments, and service reviews, and participating in supervision, appraisals, and ongoing service development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have lived experience of mental health care pathways, such as emergency department attendance, acute admissions, or involvement with community mental health services. They will have a strong understanding of the challenges faced by individuals with a range of mental health conditions and be able to provide support with dignity, respect, and clear communication. The ability to quickly build and maintain trusting relationships with service users, carers, peer support workers, and professionals is essential, along with well-developed listening skills and the ability to engage effectively with individuals in crisis, both face-to-face and over the phone. Candidates should have good knowledge of local recovery tools, wellbeing resources, and mental health services, and be able to assess needs, risks, and aspirations to offer appropriate signposting. Strong time management and prioritisation skills are key, as is the ability to work dynamically and remain calm under pressure. The role also requires good IT skills, particularly in Microsoft Word, Outlook, and internet use, as well as solid literacy and numeracy skills to produce clear, accurate written communication. A sound understanding of safeguarding issues and how to respond appropriately is essential. The candidate must be able to work both independently and collaboratively within a team and support the induction of new peer staff and volunteers. Excellent communication and partnership-building abilities are crucial to succeed in this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

One-to-one delivery:

· Deliver a wide range of interventions, predominantly one to ones, embedding in a culturally informed and multi-agency approach to domestic abuse in the area.

· Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.

· Adhere to relevant CIFA and other manuals and deliver programme sessions to ensure the integrity of delivery, which is overseen by the Advanced Practitioner and Team Leader.

-       Apply specialised materials to support your delivery to racialised and marginalised communities.

Be responsible and accountable for working with Advanced Practitioner, Domestic Abuse safety advice and line manager to ensure risk is reviewed on a weekly basis.
•
Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT or HMPPS’s requirements.
•
Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.
•
Encourage and facilitate learning with participants on 1.-2-1 or group setting, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.
•
Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
•
Be personally accountable for the completion of assessments, mid-way reports, and End of Intervention reports, and ensure they are to a high standard.
•
Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.
•
Ensure effective planning for the delivery of each intervention with a co-practitioner (if groupwork) in advance of the session.
•
Participate in and pass the necessary training to be able to deliver all interventions.
•
Assist or lead on the delivery of training courses.
•
Create and maintain an effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse.
•
Work with families and extended family members to tackle abuse within the home.
•
Where appropriate, apply pre-session motivational or Deniers sessions prior to attendance on the main course or groupwork intervention.
Integrating the Safety Support Service:
•
Liaise and engage closely with the Domestic Abuse Safety Advisor to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.
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Prior to delivering of Domestic Abuse Interventions, liaise and share information with RISE Domestic Abuse Safety Officers to ensure an integrated and culturally sensitive approach is applied to risk management.
•
Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.
Recording and administrative tasks:
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Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.
•
Maintain an accurate audit trail of all relevant communication with partner organisations involved.
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Complete specialist risk and vulnerability assessments, and reports as per templates provided.
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Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

Job Title: Head of Fundraising (Maternity Cover)

Salary: £52,000 - £55,000

Contract Type: 9 month fixed term contract with potential to extend

Hours: 35 hours per week for full time position, we are open to flexibility too

Location: Can be primarily remote based with occasional travel to Hammersmith head office and regular attendance at events

This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities.

Job Summary

The role will be focused on both existing and new funding, raising income from trusts, corporations, individuals and foundations, including managing a pipeline of existing and new opportunities for the organisation's service portfolio. As the Head of Fundraising, you will steward all grant funding and deliver thorough and impactful reports to the Board and funders. You will bring a solid understanding of the UK fundraising environment, regulation, best practice, client management systems, and confidence in senior stakeholder relationship management.

Working closely with the Director of Development and Insights and Service Directors, you will support financial resilience, ensuring sustainability and growth. With a proven track record of securing and managing funds between five and six figure levels, this role requires a candidate who is able to showcase their knowledge, methodologies and of breadth of philanthropy & fundraising from commercial, private, government donors and securing funds from HNWI’s.

How to apply: 

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday the 10th of August 

• Interviews are taking place w/c 25th August 

What we can offer you - Employee Benefits: 

• A 35-hour working week 

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home 

• Perkbox - an employee discount platform where you can receive free rewards as well as take ad-vantage of savings on clothes, groceries, travel, leisure and more 

• Pension scheme 

• Enhanced maternity/adoption provision 

• Access to our Employee Assistance Programme 

• Employee eye-care scheme 

• Clinical supervision for front line staff and first line management roles 

• Refer a Friend Scheme - £250 for each referral who passes probation 

• Organisation wide away days 

• Thorough induction and training 

• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.  

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups un-derrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job Title: Facilities Technician (Electrical Bias)
Location: Gilwell Park, Chingford, E4 7QW
Salary: £34,465 per annum (Band D, Level 3, incl. London weighting & market supplement)
Contract Type: Permanent, on-site role
Working Hours: 35 hours per week

About Us & The Role 

Join our fast-paced, supportive Facilities team at Scouts HQ and help keep our buildings and estates running smoothly, enabling thousands of young people to enjoy life-changing adventures each year.

We’re looking for a skilled and motivated Facilities Technician with a strong electrical background who’s confident working across a wide range of maintenance tasks. From fault finding, modifications, new installation, and repairs to compliance checks and planned preventative maintenance, you’ll play a hands-on role in keeping our sites safe, functional, and fit for purpose.

What you’ll be doing as our Facilities Technician :

• Carrying out electrical installs, maintenance, testing, and fault diagnosis across sites
• Supporting general building & maintenance works (basic plumbing, carpentry, painting, etc.)
• Managing and prioritising tasks using our CAFM system
• Ensuring safety compliance across all work and documentation
• Collaborating with contractors and supporting projects and upgrades

What you’ll bring as our Facilities Technician:

• Experience with electrical systems (single/three phase, SWA, BS 7671)
• Good knowledge of H&S, compliance, and building maintenance standards
• A team player with strong initiative and a proactive, can-do attitude
• Comfortable using digital systems and interpreting technical documentation
• Physically fit and able to work outdoors and at height

18th Edition certifications and a driving license are required

This is a great opportunity to work in a varied, hands-on role with a highly skilled team, where no two days are the same and your work makes a real impact.

??Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role, and your department
• Double matching pension up to 10% of gross salary
• Family-friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 17th August 2025

Interviews will be held in person, week commencing Monday 1st September 2025

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Strictly no agencies.

Job Title: Independent Gender Violence Advocate (IGVA)

Location: The GAIA Centre (Lambeth)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an IGVA supporting women and children who are impacted by different strands of Violence Against Women and Girls (VAWG). The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

Closing Date: 09:00am 5 August 2025

Interview Date: 14 and 15 August 2025

At Ambitious about Autism we're currently looking for a Prospect Research Lead to join our team.

You will be critical in strategically driving our growth, improving practices and increasing efficiency, through guiding and supporting colleagues across the fundraising department. You will work particularly closely with the Major Donor, Trusts and Foundations and Corporate Teams to help grow pipelines and bring to the forefront the most exciting opportunities.

You'll develop processes and tools relating to prospect research, such as pipeline management and prospect propensity evaluations. You'll also lead regular pipeline review meetings to support, guide and motivate fundraisers to drive movement through pipelines.

We are looking for someone who has:

• Proven experience of identifying and qualifying potential new major donors, trusts, senior volunteers and corporates, resulting in further income for the organisation
• Proven experience in communicating effectively and presenting data, information, trends and recommendations effectively with a wide range of audiences
• Experience of forming, maintaining and growing working relationships and ability to influence and persuade
• An understanding of trends and developments across the high value fundraising sector, as well as prospect research

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Are you a confident and experienced governance or regulatory professional looking for a part-time leadership role in a respected membership body?

Location: London / Hybrid
Salary: £60,920 FTE
Hours: 21 hours per week, flexible across 3–5 days

We’re working with a leading professional membership body to recruit a Head of Professional Conduct. In this key role, you’ll lead the organisation’s approach to professional conduct and disciplinary matters, ensuring members uphold the highest standards of ethical behaviour.

You'll oversee the work of the Professional Conduct Committee, manage a small team, and provide expert advice on complex cases. You’ll also lead on appeals, disciplinary processes, and governance updates—ensuring best practice and legal compliance at all times.

This is a fantastic opportunity to contribute to a globally respected professional body, shaping policy and driving excellence in member conduct.

About you:

• Expert knowledge of codes of conduct and disciplinary procedures (ideally in a professional or regulatory body)
• Strong experience leading or supporting a professional conduct or governance function
• Confident communicator with excellent judgement, discretion, and people management skills
• Comfortable working closely with committees, panels, and legal advisers

Benefits include:

•  25 days annual leave (pro rata)
•  Generous pension options (up to 9% employer contribution)
•  Income protection and life insurance
•  Access to health services, private medical, and EAP
•  Flexible hybrid working

To apply or find out more, please get in touch today. 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Monitoring & Learning Coordinator

Contract type: Permanent, Full Time, 35 hours per week.

Location: London, United Kingdom

UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £44,168 – £46,493 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

This role will be part of a small Project Management Unit (PMU) located within the Programme Operations Team. This team enables the effective management of the International Programmes Department (IPD) through ensuring IPD Teams have access to robust high quality management policies, systems, process, tools and capabilities that work to support the delivery of programmes, enable the effective management of risk, and ensure strong financial planning and management.  The role will report in to the Project Delivery Lead, within the Programme Design & Management Team which is a sub-team that facilitates clear programme direction with standardised results frameworks, monitoring, reporting and financial reporting systems, responsible for donor contract management and reporting.

About the role

The Monitoring & Learning Coordinator will lead the design, coordination, and implementation of monitoring, reporting, and learning processes for WaterAid’s Multi-country Urban Water Project. This is a bold initiative aiming to raise $40 million and reach two million people with clean water in urban areas across six anchor countries: Colombia, Nigeria, Rwanda, Mozambique, Bangladesh, and Cambodia. The campaign also seeks to build a global movement of youth advocates to demand action from world leaders to achieve SDG 6 relating to universal access to water and sanitation.

This role ensures accurate, timely data collection and learning, promotes adaptive management, and supports evidence-based decision-making.  Working closely with country teams and partners, the Monitoring & Learning Coordinator will strengthen monitoring and learning capacity, support the articulation and measurement of project impact, and help consolidate insights to inform both internal learning and sector-wide knowledge on urban water programming. This includes tracking progress towards the ambitious goal of reaching two million people.

The role will also support donor reporting, liaise with Member offices, and deputise for the Project Delivery Lead when required.

In this role, you will:

• Lead the development and implementation of the project monitoring and learning framework
• Support countries with timely and accurate data collections, analysis, learning and reporting
• Provide assurance on data quality and integrity
• Produce consolidated monitoring and learning reports, highlighting progress, challenges, lessons learned, and recommendations for adaptive management.
• Support with donor reporting and communications.
• Facilitate and support cross-country learning and knowledge sharing and work with technical teams to translate learning and into practical delivery changes.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Degree level qualifications or experience or commensurate experience in relevant fields
• Strong demonstrable experience in monitoring, evaluation and learning in international development, preferably in WASH, urban development, or public health.
• Proven experience developing and managing MEL systems and processes for complex, multi-country or large-scale projects.
• Significant familiarity with both qualitative and quantitative MEL methods, participatory approaches, and adaptive management.
• Strong analytical and data management skills, including use of software for data analysis and visualisation
• Excellent facilitation, capacity building, and coaching skills to support country teams and partners.

Although not essential, we’d prefer you to have:

• Experience working with urban WASH programmes, particularly in low- and middle-income countries.
• Experience in participatory MEL approaches and adaptive programme management.
• Experience designing surveys using mWater software, or equivalent.
• Knowledge of safeguarding, gender equality, disability inclusion, and social accountability in MEL processes.
• Fluency in Spanish, Portuguese or other relevant languages is an advantage.

Closing date: Applications close 12:00 PM UK time on 4th August 2025. Interviews are expected to take place week commencing 11th August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Voluntary Community Service. 

Sounds great, what will I be doing?

As part of a multidisciplinary NHS team, I work alongside clinicians, social workers, and community partners to support adults experiencing moderate to severe mental illness. I manage a caseload of service users, serving as their key contact and contributing to care planning, progress monitoring, and discharge support through the RiO clinical records system. I collaboratively develop person-centred recovery plans with individuals, focusing on their social goals and community integration. Central to my role is building strong therapeutic relationships through trauma-informed and strength-based approaches, empowering service users to achieve personal recovery goals. I support individuals in accessing local resources, attending appointments, and participating in wellbeing activities, peer support, and psychoeducational groups. Additionally, I promote and model recovery-focused, jargon-free communication across services and advocate for co-production and integrated care.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

To be successful in this role, candidates should hold an NVQ Level 4 in Care (or equivalent) or have at least two years' experience in a mental health setting. A strong understanding of mental health issues, recovery, and co-production principles is essential, along with experience working collaboratively with professionals, services, and communities. Knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act is also required. Excellent communication, relationship-building, and group facilitation skills are vital, as is the ability to work independently and as part of a team in a fast-paced environment. Confidence in using IT systems, including electronic case management tools, is important. The role demands resilience, adaptability, and the ability to maintain clear professional boundaries, alongside a high level of commitment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Location: Head Office/ Pan-London (Hybrid)

Salary: £31,531 - £33,696 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 31st January 2027)

Closing Date: Monday 4th August 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Housing First Multiple Disadvantage Outreach and Advocacy Worker at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Housing First supports the most entrenched, excluded and hard to reach service users. It focuses on finding permanent housing as quickly as possible and then addressing the issues that have contributed to an individual’s homelessness. The Ruby Project, is a specialist Housing First programme supporting women who have experienced VAWG and other difficulties such as, substance misuse, experience of the criminal jusice system, having children removed from their care, mental and physical health issues etc.

‘I want someone who I can do nice things with, too, not someone who just talks about what has gone wrong, or drugs and other things……I think about those negatives all the time anyway and I want a worker who I can feel positive with, happy’ (service user supported by another Housing First Project).

About the Role

Accountabilities

• Provide a high-quality case work support and information service to victims/survivors who have experienced domestic and/or sexual violence.
• Advocate on behalf of clients with external agencies where appropriate, including at the MARAC
• Provide Solution-focused casework interventions with women who have experienced VAWG and Multiple Disadvantage
• Provide emotional support using a trauma informed approach.
• Build and maintain supportive relationships with women.
• Contribute to the completion of outcomes reports and funding returns when required.
• Complete all documents when support work commences and keep up to date with any changing risks to or from the woman.
• Empower women to access benefits and services they need.
• Involve service users in the design, development, and delivery of the service.
• Engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users.
• Promote coordinated, joined-up service delivery for service users between violence against women services and drug and alcohol agencies, mental health, housing, health and legal agencies.
• Contribute to a service-wide communications plan and ensure that information about the service is widely available locally to other agencies and is also readily accessible to potential service users.
• Educate a wide range of agencies and stakeholders about the challenges faced by women experiencing multiple disadvantage.
• Contribute to monitoring and evaluation of the Project
• Be self-motivated to research processes and services in order to fully support and advocate for the women.
• Fully engage with the team and all support and team spaces offered, supporting colleagues with the difficulties they face and celebrating positive outcomes.
• Attend regular supervision sessions with your Line Manager
• Attend case review meetings and contribute to effective team communication.
• Ensure that creative and effective relationships are established with other teams and external organisations, particularly those that offer a service to our service users
• Ensure compliance with all legal and contractual reporting requirements in relation to service delivery
• Keep and maintain accurate and confidential records of all work undertaken.
• Contribute to service user feedback and voice in service delivery and service development.
• To ensure that individuals coming into contact with Solace are safeguarded and that appropriate safeguarding action is taken in respect of any concerns.

About You

Values, Behaviours and Competencies

• Committed to the purpose of Solace Women’s Aid, ensuring that the service user is at the heart of service delivery and development
• An intersectional feminist understanding of ‘Violence against Women and Girls’
• Committed to fostering innovation and continuous improvement in working practice
• Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
• Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
• Non-judgemental with a commitment to self-care within the team
• Collaborative, building relationships with internal and external partners.

Knowledge, skills and experience

• Some experience in providing emotional and/or practical support to women who have experienced VAWG, homelessness or multiple disadvantages.
• Knowledge of the particular needs of women from diverse communities and the barriers to accessing support faced by women from a global majority background.
• Experience of working in partnerships with other agencies e.g. signposting, making referrals, supporting with appointments
• An understanding of the impact of trauma on women experiencing abuse
• Awareness of the intersection between severe and multiple disadvantages and VAWG, and an understanding of how the intersection of these issues can make it difficult for people to engage with support.
• A good knowledge of safeguarding practice and procedures
• Ability to provide strengths-based support.
• A resilient and assertive approach to reaching out to and building trust and positive relationships with women who have complex/multiple needs and who may present as reluctant to engage and/or may be presenting in crisis.
• Excellent organisational, ICT, written and verbal communication skills.
• Thorough knowledge and understanding of current safeguarding legislation, frameworks and procedures and practical application.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Outreach Worker to play a pivotal role in our Complex Needs Service in Kensington and Chelsea.

Sounds great, what will I be doing?

This role provides person-centered support to service users, focusing on increasing independence, maintaining accommodation, and improving quality of life. Responsibilities include creating and reviewing SMART support plans, delivering home or community-based support, facilitating access to medical and community services, and minimizing hospital admissions for mental health. The role also involves working with external agencies, developing interventions for hard-to-engage users, and promoting ongoing engagement with support networks.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have experience supporting individuals with mental ill health and complex needs, particularly within community or outreach settings. They should be skilled in helping service users work toward their goals and aspirations using a person-centred, recovery-focused approach.

Strong knowledge of mental health issues—including signs, symptoms, and treatments—and the ability to respond appropriately to changes in service users' wellbeing is essential. The candidate should also understand health and safety requirements for working in the community, and have experience with key working, support planning, and safeguarding practices.

A sound understanding of equality, diversity, and the promotion of service user rights, dignity, privacy, and choice is required. Knowledge of relevant welfare benefits and safeguarding legislation is also key to the role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

XLP is a youth work charity that doesn’t flinch in the face of challenge. We’re here for young people growing up in communities where poverty, exclusion and lack of opportunity too often shape the odds. Our work with young people aged 11 to 25 is long-term, rooted in relationships and built to last.

We’ve got big plans and we need the fundraising power to match. Our vision is to grow XLP’s impact across London by building a fundraising engine that’s ambitious, strategic and fit for a medium-sized charity. This role is about making that leap to unlocking major new income streams.

That means bold action. It means going after bigger grants, attracting larger gifts and shaping a sharp, strategic approach to long-term income growth. It means helping build and lead a strong, values-driven fundraising team with the drive and determination to go the distance. You’ll bring precision, persistence and the skill to turn complex work into compelling funding applications.

You won’t be doing this alone. You’ll be part of a supportive, driven team and you’ll get stuck into a wide range of fundraising activity that gives you insight, experience and real influence.

This is about making a difference. If you want to help reshape the future for thousands of young people, this is your chance.

We are proud to be an employer that puts Equity, Diversity and Inclusion at the core of all that we do, for the benefit of our employees and volunteers, our partners, and the communities that we work with. We are proud of our diversity and are therefore keen to receive applications from people who may be under-represented.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Tabard Court Service Tower Hamlets.

£29,209.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories. You will work within a multi-disciplinary team, providing support to customers with a range of mental health needs - emotional, social, physical or domestic -, who have had contact with the Criminal Justice System. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality evidenced based care and risk management strategies working closely with clinical colleagues. You will have a thorough understanding of the principles of recovery, be highly motivated and committed, making a significant contribution to the development of the service and building on your previous experience and skills in the fields of mental health and/or criminal justice system.
The post holder will facilitate the liaison between Tabard Court and mental health services in the area and work flexibly to respond to emerging needs and effectively address the needs of the customer case load.
This role will include shift working including: every other weekends, early shifts (8am start) and late shifts (until 10pm).

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Conducting regular key work sessions that are innovative and engaging in order to develop and achieve goals
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Providing support with daily living activities, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Empower customers to ensure they receive the service and benefits they are entitled to
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm, dynamic, friendly presence and open behaviour
* Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For a full job descritpion please see our website.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Integrated Mental Health Service in Haringey.

Sounds great, what will I be doing?

As a Young Adults Transition Peer Worker, you will play a vital role in delivering high-quality, person-centred support to young people aged 18–25 who are either transitioning from Child and Adolescent Mental Health Services (CAMHS) or accessing mental health services for the first time. Drawing on your own lived experience, you will form therapeutic and recovery-focused relationships that empower young people to build resilience, develop independence, and pursue meaningful goals. Your insight and empathy will be central to helping service users navigate this critical stage of their mental health journey.

You will provide consistent emotional and practical support, including accompanying service users to appointments or meetings where additional reassurance or peer advocacy may be beneficial. In collaboration with families, carers, and wider care teams, you will promote continuity and stability, ensuring that young adults are effectively supported as they move into community and adult mental health services. Throughout your work, you will adhere to Hestia's and BEHMHT's policies and procedures, acting as a role model for recovery and demonstrating the possibility of positive change through lived experience.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You will bring a strong foundation of personal experience, education, and a genuine commitment to supporting others through mental health recovery. You should have a good level of secondary education, ideally to NVQ Level 3 or equivalent, with a willingness to complete the BEH Peer Worker Training and a Wellness at Work plan shortly after starting the role. Your lived experience of mental health challenges and use of secondary care services will be central to your ability to connect with and support others, alongside a practical understanding of recovery principles, stigma, and self-management techniques. You will be confident working both independently and as part of a team, with excellent communication skills and a flexible, reliable approach to supporting young adults in transition. A willingness to travel across Barnet, Enfield, and Haringey and to engage in further training relevant to peer support will also be essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.