nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

The Emma Project and Daria House are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically. The service is currently funded until 31st March 2022 with a possibility of further extension.

As Service Manager, you will be responsible for the effective and efficient operation of the refuges, resettlement and outreach services. You will be based at The Emma Project (Haringey) or at Daria House (Camden) and spend time in both projects.

Both refuges provide accommodation for women who are escaping domestic and sexual violence and who use substances problematically. The women who enter the project have frequently been excluded from and/or refused access to other types of refuge provision.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women.

CV’s will not be accepted. The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Hours: 35hrs/week working across Camden & Haringey

Closing Date: 10am, Wednesday 10th March 2021

Interview Date:19th March 2021

We are seeking a qualified Solicitor or Barrister with a practicing certificate in England and Wales with experience in family law to lead our advocacy and legal service.  Mosac provides holistic support to families of victims of Child Sexual Abuse. Central to our work is providing pro-bono legal advice as families navigate the family courts and in some cases criminal courts in extremely difficult circumstances. 

Job description

We are seeking a committed, empathetic and resilient Manager, experienced in dealing with high levels of client trauma, to grow our current advocacy service into a pro-bono legal advice department to respond to growing demand.

You will be a qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

In the first instance you will be responsible for running  our  telephone and face to face pro-bono legal advice service for the protective parents of sexually abused children. Over time, you would move to overseeing other legal expert officers and volunteers, building partnerships and managing the more complex cases. 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Advocacy & Specialist Advice Service 

Our Advocacy Service was established in 2005 in response to a growing need from clients to provide advice and guidance on a range of issues including:

• Criminal proceedings, family court proceedings, CAFCASS and Social Services

• Preparing for interviews, medicals, court hearings, core assessments, psychological evaluations, case conferences and safeguarding frameworks

• Complaints procedures with Police, CPS, Social Services and others

• Liaising with professionals such as police, social services, teachers, legal professionals

• The safeguarding children framework and CAF (Common Assessment Framework)

• Supporting parents undergoing separation/ divorce as a result of allegations of sexual abuse: court hearings, financial restructuring, housing and school issues

• Supporting families requiring access to criminal or private compensation

• Emergency protection orders (primarily non-molestation and occupation)

• Emergencies such as breach of parole by offenders or victim suicide attempts

• Helping to reduce the likelihood of repeat victimisation and reducing the isolation experienced by families in this situation

• Attending Child Protection Conferences, Team Around the Child meetings

• Ensuring equality and accessibility for disadvantaged groups.

Role Description and Key Responsibilities

• Lead on the  transition of our advocacy service into a pro-bono legal advice department for individuals and families whose children have been sexually abused, from across England and Wales.

• Provide specialist pro-bono advice to individuals and families. 

• Work with the CEO to grow and develop the department by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

• Lead on the evaluation and monitoring of the department’s work 

• Work collaboratively with other Mosac Service Managers and existing clients to provide support that is tailored to suit the needs our clients

• Line manage legal experts and volunteers 

• Attending regular clinical Supervision, supported by Mosac

• Attending regular Mosac staff and team meetings

• Represent Mosac externally on TV, radio and through various media interviews, to help build relationships with influencers and key decision makers and to raise the profile of the Mosac pro-bono legal advice service. 

• Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

• Qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with Mosac’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental

This is a great opportunity to lead our brilliant Brent service delivery team, and to work as part of the Senior Management Team at Young Roots.

The Services Manager in Brent is responsible for the development and delivery of our programme of work in the locality.  They ensure the excellent quality and safety of all our services and activities: our casework service, youth activities and English language learning projects.  They are responsible for ensuring youth participation is central to our work, monitoring and evaluation is embedded in the delivery of activities, funders receive excellent feedback and reporting, the team is well supported and IT systems meet the needs of staff. The Services Manager in Brent is the deputy Safeguarding Lead for Young Roots.

IJM UK is looking for a dynamic Digital Marketing and Creative Services Manager with the passion, vision and experience to take our marketing to the next level in an increasingly digitalised world. As we seek to be visible, virtual and versatile, we are looking for someone with a background in digital marketing who can lead an energetic, talented team to: drive brand awareness; reach new audiences; and deliver a powerful supporter experience. This position will be an excellent fit if you are excited by utilising digital tools, trends and technical know-how to significantly increase action to combat slavery and violent injustice.

This is an opportunity to innovate and re-imagine IJM UK’s digital offering - and to be part of a growing global movement until all are free. 

As well as ensuring that our online presence and e-communications are highly effective, you’ll also support your team in fulfilling offline marketing needs, such as magazines and event designs/displays. You’ll lead a small but talented team who are experts in graphic design, visual identity, social media and copywriting.

IJM aims to protect 500 million people from slavery and violence by 2030 – reaching this ambitious goal will only be possible if we rally more people to fight for a world where all are free. Your role is to help build the movement. 

Service Manager - Young People

We have a brilliant opportunity for a Manager who is an expert in supporting young people to join a London based Charity. The successful candidate will be overseeing the running of a diverse service which provides support to young people with challenging behaviour, a background of homelessness and teenage parents.

This role is challenging, exciting and at times will be frustrating! You will need to be prepared to cope with conflict and setbacks, and be patient and persevere to see results. However, the positive results far outweigh the challenges and this is a great opportunity to lead an excellent staff team to make a real impact on the lives and futures of young people.

If this sounds like it could be of interest to you, please get in touch ASAP to discuss the full brief.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Title: Service Manager – Learning Disabilities and Autism
Project: Community Connections – Outreach Support & Group Health & Wellbeing activities
Location: South West London
Reports to: Operations Director
Salary: Circa £35000 per year depending on experience

Generate is a charity based in South West London. We have been supporting and helping create opportunities for people with disabilities since 1972. We improve the lives of people with learning disabilities and autism by supporting and encouraging them in a creative way to access opportunities in the community, be active citizens, and reduce reliance on services.

We’re now looking for somebody to lead our adult services. Could this be you?

As Service Manager – Learning Disabilities and Autism, you will be responsible for leading our:

1. Community Connections Outreach Team
2. Group Health & Wellbeing activities
3. Social Opportunities programme

You will make sure that Generate provides high quality, person centred services that match our own standards, national standards, and funder requirements. You will be responsible for the overall management and supervision of the team and service as well as managing the budget.

The kind of person we are looking for is friendly, resourceful, and passionate about supporting the lives of people with learning disabilities and autism. You’ll have experience of advocating for and supporting individuals with learning disabilities in a community setting, combined with demonstrable experience of supportively managing a team of staff.

You will need an understanding of a person-centred approach and how to translate this into practice, as well as awareness of current issues and legislations relating to learning disabilities and autism.

Principles of Generate

1. Generate members will always be at the heart of Generate and at the centre of every decision
2. Generate will dream big to enable people with a learning disability to explore, shape and develop their own futures
3. Generate is committed to having respectful and genuine relationships and will work together with members, clients, colleagues and stakeholders.
4. Generate works to link people with their local communities and support them to maintain their connections
5. The Generate approach is about using and developing our skills, knowledge and experience and engaging our hearts when we work each individual to improve their lives.
6. Generate will empower people with learning disabilities to campaign for their rights

This is a rewarding opportunity to join an organisation that enables and inspires those with learning disabilities and/or autism to discover their passions and connect them with their community.

Closing date 14th March 2021.

For more information about the role and details of how to apply, please click 'Apply' to be redirected to our website.

Generate is an equal opportunity employer.

No agencies please.

Westminster Befriend a Family (WBAF) is growing and we need an energetic, enthusiastic programme manager to develop and build our programme of services for parents.  We've recently launched an exciting new programme for women and this is a great opportunity to bring it to its potential at a time when people need us most.

We support parents with children aged five and upwards in Westminster and neighbouring boroughs to achieve their potential, tackling social isolation, building confidence and making the connections that matter.  Powered by volunteers, we provide regular, sustained and goal-focused support through one-to-one support and peer support groups.

We know that more families will need more support in the difficult months to come.  We're looking for a dynamic individual who can take this programme from strength to strength.

With experience in volunteer management, social and family services, you'll enable us to broaden our reach and deepen our engagement, maximising opportunities for the families we work with.

We're a nimble organisation, and we offer great opportunities for professional development.We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or ability and we particularly welcome applications from Black, Asian and Minority Ethnic candidates who are under-represented at this level in our sector.

Please apply online with a cover letter and CV.  We really want to more know about you, so applications without a cover letter won't be considered.

Changing Faces is looking for an experienced, qualified, innovative Service Manager to lead us through an exciting time in our Wellbeing Service.

Working closely with the Head of Wellbeing Service, the successful candidate will lead the development and implementation of our new clinical model and head up good practice and quality assurance across our range of wellbeing services to people affected by a visible difference. 

We are always looking for talented people from all backgrounds to join us and help improve the lives of people with visible differences. Changing Faces is committed to achieving greater staff diversity. We welcome applications from people from all sections of the community irrespective of race, gender, age, disability, sexual orientation, religion or belief. In line with our commitments to race equity, we are particularly seeking applications from people of colour/ people from BAME backgrounds. We actively encourage people with a visible difference to apply. We are also always open to conversations about flexible working. 

People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, harassment, bullying and even hate crime. They experience lowered expectations in school, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing – we know one in three people with a visible difference feels depressed, sad or anxious because of how they look. 

Changing Faces provides unique practical, social and emotional support for children, young people and adults affected by visible difference, we challenge discrimination, and we campaign for a world that respects difference.

Our Wellbeing services build confidence and resilience – giving people the tools to manage their feelings, cope in different social settings, handle other people’s reactions or deal with transitions such as starting school, university or work. We are going through an important period of change and development in the Wellbeing Services – both launching our national children and young people’s model and embarking on a revisioning and redefinition of our 1-1 and clinical model across the service. 

Changing Faces wants a future where everyone with a visible difference on their face or body has the confidence, support and opportunity to lead the lives they want. 

Salary range / benefits: £37,938.34 – £42,688.68 (Changing Faces’ policy is to offer posts at the first point on this scale / negotiable); 25 days basic holiday; 6% pension contribution 

Application method: Please download the attached Job Description and provide a full CV and a comprehensive supporting statement, with clear demonstration of how you meet each point of the person specification and job requirements. Please do let us know where you saw the role advertised too.

Closing date: 10am Monday 8th March 2021 

Interviews: Monday 15th and Tuesday 16th March 2021 

For more information, please visit the Changing Faces Website

The role will lead the delivery and development of METRO’s Kent and Medway sexual health services, and provide strategic leadership to ensure that METRO remain integral to the Kent and Medway sexual health strategies. You will continue to develop our established sexual health training programmes (BISH training for professionals, and SHIS training for young people), ensure that our services are delivered efficiently and to a high standard, and that any programme expansion is strategic. You will build on existing strong relationships with both sexual health commissioning teams, as well as with the wider sexual health and young-person focuses workforces operating across the localities.

Service Manager; CQC; Substance Misuse

Your new company
A well established leading substance misuse service provider who vision is to support clients of all ages and help build positive lifestyle during their road to recovery.

Your new role

This post holder will be the CQC registered Manager for a specialist service. You will lead the team in this exciting, challenging and rewarding work, holding responsibility for the day to day operational management of the services allocated to them.

You will also have an important role in developing positive relationships with key stakeholders and seek to innovate and develop new pathways into treatment from a range of community settings.

You will be delivering the line management of the team, ensuring the service is achieving its set targets, completing timely monitoring reports, overseeing data recording, training partner agencies, promoting and networking as well as developing strong links with supporting services to ensure the best outcomes for our service users; as well as maintaining CQC compliance.

• Register and maintain Care Quality Commission (CQC) compliance as the Service's CQC registered manager.
• Ensure the Service is compliant with all the Key Lines of Enquiries and maintaining communication with the CQC relationship manager; and ensuring all necessary reporting and information is provided.
• Plan, implement and evaluate the promotion of the service, including promotion to potential users, other agencies and commissioners.
• Contribute to annual reports, websites and other promotional material or activities.
• Manage the service activities and work environment so that the needs of all potential users, are recognised and addressed.
• Ensure that the service operates in accordance with Partnership SLA's and/or clients policies, and with legal and contractual requirements.
• Ensure that the clients equality and diversity policy is adhered to and monitored in relation both to staff and clients.
• Ensure that the team strives to achieve anti-discriminatory practice and that the diverse needs of communities and individuals are recognised, valued and addressed.
• Manage the service's premises and equipment, so that they are kept in good condition and are used correctly, effectively and efficiently.
• Promote and maintain health and safety within the working environment of the service, and minimise risks that might arise from emergencies.
• Ensure that the service collects, stores and uses information about its service users in ways that are consistent with Organisation policies and with legal and contractual requirements.

What you'll need to succeed

• Experience of managing a multi-disciplinary substance use service for Adults either within a clinical delivery element as a partnership or sole provider
• Experience of managing and supervising staff within an alcohol specific service, including community/ambulatory alcohol detoxes
• Experience of line managing and supervising Clinical staff, Managers, Team Leaders and/or Senior Practitioners Experience of supervising clinical work and risk management including safeguarding adults and children Experience of managing or working with sub-contractors (as a Prime/Lead) Experience of being a CQC Registered Manager of a Good or Outstanding Service
• Experience of working within a CQC Registered Service and is familiar with CQC Key Lines of Enquiries and standards

What you'll get in return

• Opportunity to work for a leading Substance Misuse Provider
• Should the contract go well then this could become a permanent job
• Weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are opening a new supported accommodation service in the borough of Redbridge (Ilford) for adults with complex needs, many of whom will have a history of rough sleeping and trauma. The service has been commissioned to specialise and take an innovative approach, in addressing the complex needs of people who have experienced multiple disadvantage due to: Substance use, Mental health, offending behaviours, history of trauma, Rough sleeping or physical health needs.

SHP is a London-wide charity working to prevent homelessness and help vulnerable and socially excluded people to transform their lives. Each day our staff work with individuals to tackle the underlying causes of homelessness, such as poor mental health or drug and alcohol dependency. From supporting people in crisis to helping them take the final steps towards independence and employment, we make a difference to 7,000 lives every year. 

The Services Manager post is an exciting role which takes you working across four hostels all of which are adult complex needs services and form part of the Jason Lee House adult pathway. As the Services Manager, you will be responsible for leading a multi-disciplinary team of Support workers and Specialist complex needs case workers, to create an environment that promotes positive change, supports clients to see beyond their vulnerabilities and develop the personal resilience and skills to live independently. 

You will also lead on developing a psychologically informed environment that nurtures a strength-based and trauma informed approach, as well as positive change for some of the most vulnerable clients in Redbridge. We are looking for someone who is creative, has innovative ideas and the ability to develop a positive environment for service users and staff teams alike.   

To be successful, you will also need to demonstrate: 

• Proven track record and demonstrable expertise in the provision of a psychologically informed environment for vulnerable adults with complex needs. 
• The ability to lead a multi-disciplinary support team, fostering a culture of resilience, creativity and inclusivity. 
• An understanding of therapeutic approaches and the ability to work in partnership with external agencies and forming new partnerships. 
• Experience of managing complex and difficult situations, achieving resolution and customer satisfaction 
• A track record of delivering high quality outcomes for clients working within a strengths and recovery model. 

At SHP we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

Closing date: 6th March 2021

Interviews to be held on: 16th March 2021

This post will require an Enhanced DBS check to be processed for the successful applicant

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

The REMA Centre Counselling Service is a local mental health charity that is part of the work of London School of Theology (LST). This busy, well-established, BACP-accredited counselling service is for people across Hertfordshire.  The service also provides training placements for students on LST’s Theology and Counselling BACP-accredited degree programme.

LST is recruiting a Counselling Services Manager to lead, coordinate, develop and expand the service at the REMA Centre.This is a management position in a thriving organisation requiring an experienced practitioner who has BACP Accredited membership. Preference will be given to candidates who also have NCS or ACC Accredited membership, UKCP or BPC registered membership or are a counselling psychologist registered with the HCPC. 

It is essential to have experience of integrative counselling, management and working within an organisational setting, together with a willingness to embrace and develop a broad range of counselling models.

The job requires high levels of professionalism and leadership and management skills.

The full job description, person specification and applications details can be found on our website.

LST is a Christian School and as such it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

Location: Croydon- Homeless Adults Service

Contract:  Permanent

Hours: 37.5 hours per week, working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

Aim of the role:

To act as central point of contact for the service by providing a professional and welcoming environment to contractors and visitors

Maintaining administrative tasks to ensure the efficient running of hostel activities

To provide administrative services to the team and be responsible for the smooth day to day running of the reception and team office.

Supporting the team by performing administrative tasks within the service and updating external data base.

About You

The role requires excellent administrative and organisational skills, you will need to be proficient in MS Office. Customer service is also extremely important as we work with very vulnerable young people. Excellent Interpersonal skills are key to this role in order to support the team and our customer’s.

You must be able to multitask, as Palmer House is a busy service and each day comes with different challenges. You will need to be able to demonstrate how to deal with challenging behaviour, while remaining professional and calm in a supportive team.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.