This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.

We are looking for a skilled and qualified counselling supervisor, ideally registered with one of the accreditation bodies (UKCP, BACP, BCP or BPS) and with experience of working with complex cases, to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities such as Cognitive Behavioural (CBT), Psychodynamic, Humanist/Person-Centred, Transactional Analysis (TA) and Gestalt would be an asset.  Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.

As well as having an empathy with the core values of RBMind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients.You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Salary: £36,000 per annum (pro rata), 22.5 hours per week (evening work is a condition of this post). In addition we pay for external clinical supervision.

We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is not the exception but the norm.

About Black Thrive

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Our work covers all life stages – children and young people, working age adults and older adults. Our guiding principle is to centre the lived experiences of Black communities in all that we do and our strategic priorities are to embed race equity in systems change and to decolonise the evidence landscape. 

Purpose of the role

We are working with Lottery Community Fund, Impact On Urban Health and Lambeth Living Well Network Alliance (LWNA) to build a Black led culturally appropriate peer support and advocacy (CAPSA) service, designed by Black people for Black communities in Lambeth. CAPSA supports people who are feeling stressed, anxious, or are experiencing difficulties in accessing services that will improve their mental wellbeing. It will be made up of compassionate and caring individuals like you. We will also help community members who are already using mental health services and would like more support.

Do you have the vision, expertise and person-centred values to be able to make a real difference to the lives of people with mental health support needs? The service manager will be responsible for the smooth running and delivery of the CAPSA service. As Service Manager, you will lead a team of workers in achieving these goals through line management, coaching, supervision and mentoring.

Closing date - 6th October at 5pm

Interviews on - 14th and 15th October

Application Instructions: Please upload a CV of no more than 3 pages, alongside a cover letter of no more than 2 pages. Candidates should also complete and upload a copy of our equality and diversity monitoring form.

We are looking for someone passionate and motivated to join the Management Team in our Surbiton Home as a Hospitality Services Manager. The ideal candidate will be someone who strives for excellence and the provision of a quality service.

You’ll be responsible for overseeing food & beverage service, housekeeping, front of house (Reception) and engineering, to ensure everyone who lives in and visits our Home has the best possible experience.

Purpose of role:

• To pro-actively lead and manage the Hospitality Services in the home (all non-clinical services).
• Accountable for the environment, engineering, laundry, housekeeping, administration, catering (including the dining experience) and local IT (in liaison with the relevant professional teams.

Key responsibilities: 

• Lead and effectively manage all non-clinical services.
• Responsible for all non-clinical compliance and quality activities ensuring that the charity remains compliant with legislation.
• Act as a visible, pro-active, collaborative member of the Senior Leadership Team to develop and deliver an outstanding care experience with particular responsibility for supporting the creation of a culture of cost consciousness.
• Deliver an outstanding service to support the home pursue / maintain an ‘outstanding’ rating by the Care Quality Commission.
• Accountable for the monitoring and reporting of all Key Performance Indicators addressing negative changes promptly and escalating as necessary.
• Pro-actively identify and take responsibility for the resolution of issues before they impact on the quality of care and service.
• Manage the coaches / minibuses including control of the fuel costs (via fuel cards)
• Manage the teams associated with Hospitality Services including but not limited to: Setting objectives, Holding regular supervision sessions (every 4-6 weeks), Undertaking appraisal twice a year, Producing all necessary documentation, Proactively managing staff performance to address performance concerns.
• Role modelling the behaviours expected of a senior leader.
• Engaging with all necessary training including Dementia training.
• Any other duties that may be reasonably required in line with your role as requested

Although we are a charity we offer a generous package: 

• Salary of £42,342 per annum
• 37.5 hours per week
• Occasional evening and weekend working by agreement
• Equivalent of 25 days holiday per annum plus bank holidays (pro-rata for part-time)
• Part-time and job share applicants will be considered
• Employer Pension Contribution of 7.5% with matching Employee contribution of 5%
• Life insurance of 3 x salary (until age 70)
• 2 months full occupational sick pay, 1 month half pay before statutory sick pay
• Access to appropriate professional bodies and payment of membership fees after 6 months of employment
• Learning and Development – fully funded opportunities to support you in your role 

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

About the role

We have an exciting opportunity to develop your management skills; in the role of Service Manager where you will lead the team at Lewisham Assessment Recovery Centre (LARC).  

The Service provides support to vulnerable adults over a 6 week period; in this time the team provides assessments to identify individual clients needs to support the move into sustainable accommodation through the Lewisham Pathway. The service works to provide a trauma informed and person centred approach to clients throughout their stay at LARC.  

In the role of Service Manager you will:

• Have overall responsibility for the day-to-day safe and smooth management of the service.
• Play a significant role in the ongoing development, strategic and operational planning of the service.
• Provide line management and motivational support to a high performing team.
• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery.

About you

We are looking for a motivated and creative individual with:

• Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
• Experience of supervising a specialist staff team, and motivating staff effectively; to promote good team work.
• The ability to negotiate with a wide range of internal and external partners and build positive relationships.
• Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.  
• Someone who is passionate; and committed to the overall aims and objectives of the service and our recovery ethos.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 06 October 2021  

Interview and assessments on: 15 October 2021  

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

The opportunity

Do you have experience in implementing excellent customer service across a large organisation? Do you want to put the customer at the heart of everything we do?

About the role 

As the Customer Service Manager you’ll develop and lead the Customer Care, Feedback and Engagement teams, ensuring inbound queries and feedback receive an exceptional level of customer service.

You’ll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver customer service excellence and will ensure all inbound enquiries (including Fundraising, Retail and Medical) receive a prompt, efficient and helpful response within the agreed service levels. 

You’ll develop and maintain strong relations and communications with all external customers, internal customers and suppliers to meet the current and changing needs of the organisation, and you'll contribute to the continuous development of activities, systems and processes relating to all aspects of customer service. 

Assisting with continuous improvement of procedures to achieve optimum efficiency and customer service you’ll improve customer experience and enhance revenue by engaging customers through outbound stewardship activity and relationship management.

Please note whilst this role will be based in Birmingham, the BHF will be following a blended approach between home and office working. This will allow us to unlock our best work for our cause, blending the best of home and office working.

About you

You’ll have extensive knowledge of customer service technology and customer service best practice, as well as a detailed understanding of complaints management and data analysis.

With previous leadership and people and performance management experience and will have experience running a customer service team/department which includes inbound and outbound teams as well as a complaints function.

You’ll show a real passion for delivering world-class customer service and will have an enthusiastic, “can-do” positive attitude.

Able to take a flexible and adaptable approach to work, you’ll be a collaborative team player willing to share knowledge and develop the team.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body, so we have our work cut out.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process

Interviews will be held over Microsoft Teams. Interviews will take place during the advertising period or shortly after the role closes.

JOB TITLE : Deputy Service Manager

Salary: £33,720 per Annum

Location: Barking and Dagenham

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit our website.

Responsibilities

The role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and refuge services for victims escaping domestic and sexual violence.

Essential Skills or Experience

You will have proven experience of providing direct emotional and practical support, and of managing case work. In addition you will have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

As member of the management team the post holder will take part in an out of hours on call rota.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: 9:00am 14 October 2021

Interview Date: W/c 18 October 2021

This is a Permanent full time role with 37.5 Hours per week, Monday- Friday

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We are looking for a passionate and dedicated Information and Support Services Manager to lead on the development and management of our information and support services. 

You will be responsible for ensuring The Migraine Trust is the patient support organisation for all people affected by migraine in the UK. The focus will be on developing our services, and working with colleagues across the organisation to increase our reach, and ensure we’re there for anyone who needs us.  You will also be a key member of the Senior Management team, supporting the strategic direction of the charity. 

This role will champion the needs of people affected by migraine. 

Working hours: Full time (10-6pm Tuesday-Saturday term time & Monday - Friday in the holidays)

OVERALL JOB PURPOSE

To manage all operations at Oasisplay through the site and project managers, ensuring that high quality and inclusive play and youth activities are delivered to children, young people and families at all sites.

To ensure that the services are continually developed to reflect the changing needs of the community, to monitor and report on the operations to stakeholders, and to support and encourage community engagement on all projects and sites.

DUTIES AND RESPONSIBILITIES

Staff

1. Recruit, develop, manage, appraise, coach and mentor all site and project managers and assist them in their staff management.
2. Maintain staff records for direct reports and ensure managers also maintain theirs, including hours worked, appraisals and reviews, health and safety records etc.

Operations

1. Support the development of each project/site, ensuring that all developments are responsive to need, are child/community led and in line with the Oasisplay strategic plan.
2. Consult with senior colleagues and the Director over any changes to established ways of working and over any proposed new activities.
3. Encourage and support the development of income generating activities that contribute to the financial sustainability of each project or site.
4. Ensure the engagement and involvement of disabled and non-disabled children and all young people in the development of all projects.
5. Keep up to date with and implement new legislation and ‘best practice’ recommendations.
6. Support the maintenance and development of facilities.

Users

1. Work directly with disabled and non-disabled children and young people as required to develop and maintain an excellent understanding of the users and the activities. Support project managers to liaise closely with users, parents and carers and others over the user’s needs, aspirations and wellbeing.
2. Ensure that accurate data of users is recorded by each project ( in line with GDPR and safeguarding measures) through use of the database and other means as necessary.
3. Promote Oasis services to new users and their families

Policies and code of practice

1. Act as designated Lead Safeguarding Officer for Oasisplay. Maintain and disseminate Oasis’s agreed policies and Code of Practice, and propose any changes to these to the Director.
2. Ensure that all services operate within Oasisplay policy guidelines including Safeguarding, Health and Safety, Equality and Diversity and Inclusion

Administration and financial control

1. Ensure that the general administration and financial control of the Play and Youth activities team is run efficiently.
2. Provide the Management Committee with regular reports in the agreed form
3. With other senior staff and project managers, plan and manage special events both at the projects and off site.
4. Support the monitoring and evaluation of all aspects of the projects in line with organisational quality initiatives and the needs of relevant external bodies.
5. In collaboration with the Inclusion and Access Lead, ensure that all promotion and sharing of information related to services is coordinated, cohesive and accessible.
6. Contribute towards fundraising activity when necessary and lead on initiatives that support inclusive play services at Oasisplay.
7. Represent Oasis to the public, external stakeholders and interested parties as required.

Special Requirements

1. This job will require an enhanced CRB disclosure.
2. Candidates must have eligibility to work in the UK.

PERSON SPECIFICATION

Education, Qualification and Experience

1. Significant successful experience of playwork and of working with disabled and non disabled children and families in an adventure playground, child centred play setting or youth work setting.
2. A recognised qualification in playwork, childcare, education or a related field OR qualified by substantial successful experience and recognition of that via promotions.
3. Successful management of others, including their appraisal, development, coaching and mentoring.
4. Successful management of local authority children’s play service.

Competences, Behaviours and Skills 

1. Experience of developing/managing arts and or environmental sustainability programmes
2. Good communication and presentation skills, both verbal and written.
3. Demonstrable and evidenced ability to lead a team - able to develop and manage people and work well with the senior management team.
4. Good administration skills including IT, HR, health and safety of the Play and Youth activities team.
5. Excellent networking and relationship building skills with both managers, staff, and users and stakeholders.
6. A good understanding of Safeguarding policy, procedures and practice.
7. A strong commitment to inclusive play, and to the continuing need to address social inequalities and a thorough understanding of children’s differing needs and abilities. Able to work unsocial hours when the need arises.

DEMENTIA CONCERN

JOB DESCRIPTION

JOB TITLE Services Manager

EMPLOYER Dementia Concern

Reporting to the CEO

SALARY £36,000 - £39,500

HOURS 35 hours per week.  Hours can be a hybrid of office and home-based working, depending on needs of the service and in agreement with CEO and staff working policies.

Dementia Concern supports people living with dementia and their carers to live as independently as possible by providing dementia care services and practical help.

We’ve been providing information and support services for people with dementia and their carers in the London Borough of Ealing since 1982 and were founded by Frances English. We began as a Relative Support Scheme which provided a volunteer sitting service for elderly confused people. In 1986 we merged with Age Concern Ealing Borough although we maintained our name and standing committee. In 1993, Alzheimer's Concern Ealing (ACE) became an independent organisation with a new board of trustees - all of whom were carers or former carers of people with dementia. In August 2010 we changed our name to Dementia Concern.

Dementia Concern has 55+ staff members and 25 volunteers and works across the London Borough of Ealing and beyond.  It’s a unique charity with specialist expertise in dementia developed over 29 years.  The charity works closely with local partners, GP surgeries and wider health organisations.  The direct services offered are Dementia Link Workers supporting acute health needs, Information & Advice through Dementia Advisers, a Call & Care Respite Service, Social Clubs at four venues, including Saturday and Sunday, a Community Support service for people with dementia living on their own, Dementia Cafés, a Thursday group for those more active or in early stages of the disease, Carers Support Groups and a Carers Voice digital newsletter.  Dementia Concern currently serves 1,120 People Living with dementia and 920 carers.  The charity works with people living with dementia with a spouse or carer, those living alone with no carer, a client living alone with a carer living elsewhere, or those in long-stay care.  Dementia Concern has continually developed services to support the growing community need. 

MAIN AIM OF THE POST

To ensure that the charity continues to provide quality and linked services to its clients, delivering against its KPIs and demonstrating impact.  Ensure that the charity is working as efficiently and effectively as possible whilst maintaining the vision, mission, values and behaviours of Dementia Concern.  Be a positive influence within the charity for it to develop and grow within the Health & Social care field.

Main Responsibilities

The main tasks are to:

1. Maintain an in-depth knowledge of dementia services for carers and people with dementia and of the strategic issues facing the charity and the voluntary sector within Ealing and beyond.  Be willing to pass this information down to relevant team members and support their training needs

2. Develop new services for the charity in line with strategic aims and in partnership with local agencies, as well as keeping an eye on the national Health & Social Care agenda and movements

3. Plan, prioritise and co-ordinate the services of the charity.  This includes overseeing the Community Support Worker (CSW) team, working with the Dementia Advisor Manager and their DA team and overseeing the Dementia Link Worker Team.  Also, to work in tandem with the Social Clubs Manager, but not oversee the Social Club team.  Support the smooth integration of all of these direct services and lead on any needed changes or improvements within Dementia Concern

4. Ensure that the charity is providing appropriate quality services for people with dementia and carers, whilst demonstrating impact and overseeing data capture and reporting to partners.  Ensure all data is GDPR compliant whilst also providing relevant data to the CEO and Executive Team

5. Ensure that the organisation has effective policies and procedures, as applied to the direct services work and is meeting appropriate quality standards e.g. Investors in People/Volunteers, Advice Quality Standard (AQS) and is complying with statutory requirements e.g. with the Care Quality Commission (CQC), as might be applicable and in coordination with the Call & Care Manager.  This includes demonstrating working practice within these guidelines/requirements.

6. Arrange, set agendas for and chair organisational meetings including the Services Meeting, Team Meetings, House Meeting (in coordination with the Support Services Manager) and other applicable gatherings.  Use discretion and professionalism when holding meetings and retaining sensitive commercial intelligence

7. Represent the charity by speaking in public and making presentations as appropriate, including the Tri-borough Older Adult & Mental Health Services Meeting, Partnership Board or at Council or government level.  Appointing deputies to speak if unable to attend relevant meetings or gatherings

8. Work in partnership with voluntary agencies, supporting them as might be required and seeking new project, initiatives and joint working, as applicable.  Initiating greater links with GP surgeries, health partners and stakeholders, including possible sharing of premises, such as within GP surgeries

9. Manage senior and administrative staff as might be required.  This involves on-going support for staff and holding regular formal supervision sessions and annual appraisals.  Supporting the continual development of appraisal and supervision tools and methods

10. Coach, train and or arrange training for senior and administrative staff as might be required, working in tandem with the HR Manager.  Demonstrate specialist knowledge and/or be able to bring in support to display and share relevant findings and information

10a. Work with the CEO and HR Manager to recruit new members to the direct working teams, including helping with interviews, short-listing, references and on-boarding/inducting the new team members

11. Deal with staff problems and capability and disciplinary issues as these arise – with support from the CEO, and the HR Manager, as might be required.  Also, to put in a sound working culture to avoid staff turnover and/or attrition

12. Support the Volunteer Manager to recruit and train volunteers as appropriate and/or needed.  Be able to incorporate volunteers/interns/apprentices into the working teams, as might be appropriate and/or relevant

13. Again, ensure that reports to funders and statistical returns are completed accurately and on time – together with senior staff providing data and their own team information, as might be required.  This will include the West London Health Trust, Ealing Council and grant funding agencies.  Make sure all reports and audits are done in a timely fashion

14. Adhere to the spirit and practice of Dementia Concern’s Equality and Diversity Policy in all aspects of work relating to the organisation

16. Be willing to undertake relevant training to develop the role and attend support and supervision sessions.  Be open to sharing this information to all the direct working teams in a spirit of camaraderie and good reflective practice

17. Support the Senior Management Team (Social Club and Finance Manager) during the CEO’s absence and provide all needed and applicable support, as might be required.  To act as the Deputy to the Senior Management Team (SMT), when they are away from the office or on holiday, thus providing a third tier of overall support for the charity.

Note

This job description reflects the current duties allocated to this appointment.  These duties may need to be altered in the future to reflect changing circumstances and requirements.  No change affecting the principal functions of the post will be made without the job holder’s agreement.  Other changes will not be regarded as variations in the job holder’s conditions of service.

Background Information

Central London, like many cities across the world, is an exciting and stimulating place. However, for some, it is a place to go when things have gone profoundly wrong and there is nowhere else. When people are on the edge, rough sleeping, isolated and in despair there must be a place to turn. The Connection is there to be with people as they overcome their problems, recover and move on to a meaningful, fulfilling life. However, this is not enough. The experiences of people on the edge matter. Their story must be told to those in a position of power and influence, so that rough sleeping is not an accepted feature of life in the UK.

The Connection at St. Martin’s tackles rough sleeping by:

• Providing services designed to help people to recognise their own strengths, recover from crisis and move away from the streets for good;

•  Collaborating with others to achieve this – a person’s rough sleeping situation is rarely addressed by one agency working alone;

•  Sharing our learning with others, to deepen our own understanding and create a more socially just society for those on the margins not just in London, but other parts of the UK and the world.

Both before and during the Pandemic, the Connection has been through an extended period of change.  In the past year, our team have worked extremely hard and very effectively to design and implement a new service model. The key underlying principle in this change is a decision to focus on support for rough sleepers in central London who have complex support needs.  Alongside this focus, we place a strong emphasis on the quality of relationships internally and externally. 

About the role:

The Recovery and Opportunities Service Manager is a key member of our Services Management Team. The postholder will lead a team of Coordinators to take forward key priorities for the organisation, overseeing:

• CSTM’s Volunteering Programme (including Client, Community and Corporate Volunteering);
• Client Involvement;
• Recovery Programme of groups and activities
• Skills & Opportunities activities to help clients move towards and into education, training, volunteering and employment.

This role requires someone with a strong track record in providing high quality line management and support to a multidisciplinary team.  Alongside overseeing the work of the team, the Recovery and Opportunities Manager will have the personal credibility to build confidence with employers and other partners to deliver routes into learning, training, volunteering and employment for our clients.  The post-holder must be well organised, solution-focused and able to use coaching techniques to develop those around them.  Finally, they must be a positive role model and committed to playing a key part in shaping the future design and delivery of CSTM’s services.

So, are you interested in this rewarding role that comes with some really great benefits? To apply, please submit an application highlighting how you meet the requirements of the role set out in the person specification attached. Only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

Details of the full job description, which includes the detailed person specification and application form are attached.

Please find the application form attached here.

Please find the job description attached here.

Closing date: Sunday 10th October 2021

Interview date: Monday 18th October 2021

Our client provides a range of innovative services to help vulnerable women avoid, survive and exit the criminal justice system. They are now recruiting a dynamic Services Manager to oversee their South London-based services including their innovative pilot programme, aiming to reduce female reoffending rates through targeted intervention, as well as their Lambeth-based 'Hub', delivering one to one support and advocacy, group work, counselling, specialist substance misuse and domestic abuse services for women who are in contact with, or at risk of being in contact with, the criminal justice system.

As London Services Manager, you will provide strategic oversight and operational management of our client's South London projects, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained and budgets are appropriately managed. The Services Manager will oversee at least 11 members of frontline staff, and will work to develop and manage service delivery plans for all services, incorporating key milestones and ensuring the delivery of project outputs and outcomes. The Services Manager will act as an ambassadorial figure for the organisation, and will consistently work to represent the needs and experiences of women affected by the criminal justice system.

To apply for this role, you must be an experienced Manager with significant experience of developing, managing and delivering services supporting women with experiences of the criminal justice system (including trauma, exclusion, mental health and substance misuse issues). You must have extensive experience of managing multiple staff within complex staffing structures, and will have significant experience of producing monitoring and evaluation reports for funders and key stakeholders. You will have demonstrable experience of working collaboratively with external agencies and partner organisations at a strategic level.

Please note this role is initially for 4-6 months (blend of office-based and home-based working).

To be considered, you must be in possession of a fully enhanced DBS check, issued within the last year or registered to the online update service, and must be available to start immediately.

Please also note, this post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010

Glass Door is opening its hostel service for those experiencing homelessness in November. Our hostel service manager will provide onsite management and direction to a team of project workers.

You will use your years of experience in the homelessness sector to inform our guest management approach and build-up the knowledge and skills of your colleagues. You will also ensure that Glass Door policies and procedures are followed.

Hostels are staffed 24 hours a day and as the hostel service manager you will support a team of project workers and two deputy hostel service managers in the daily running of the hostel. The hostel project is designed to accommodate up to 55 guests with low support needs, at any time.

Closing date: Tuesday, 27 September 2021 (9am)

Please find the Glass Door Hostel Service Manager Candidate Information pack attached.

After reading the Candidate Information pack, please send your CV and cover letter to the email indicated in the pack by 27 September 2021, 9am. 

Take our Childrens Services to the next level

Are you looking to develop your career towards leadership in the charity sector? Are you good at motivating and leading others? Are you creative and good at creating new opportunities? Then this exciting role is perfect for you to develop your career in Charity Management.

Ruils is a user-led charity based in the Richmond borough that supports children and adults with disabilities and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.

We are currently delivering the following services to young people with additional needs and disabilities and their families: Family Matters– advice and advocacy, SEND specialist advice service, FriendBee (SEND Befriending) and Bright Futures - our new service for young people making that transition from children to adult services and further education.  The post holder will be responsible for managing these services and identifying and securing new contracts, grants or funding opportunities for new services supporting children/young people and their families.

To be suitable for the role you will need to:

• Have experience of leading and motivating teams to produce outstanding work
• Have at least 2 years' experience of managing projects or small teams including target setting and performance management
• Have experience of creating projects and managing them within budgets
• Have identified and bid for projects or contracts within the charity sector preferably within the area of children and young people's services.
• Have excellent knowledge of the issues facing young people with additional needs and the impact they have on them and their families.

We actively encourage applications from parents of children/young people with additional needs and disabilities and can offer flexible working to suit school hours or to fit in with your young person’s needs.  

You can view the full Job Description and find details on how to apply on our website via the Apply button.

Closing date for applications is at noon on 1st October 2021.

You will be an experienced, organised, and proactive programme and people manager, who will be responsible for leading our London-based Sexual & Reproductive Health (SRH) services.

You will assume leadership of METRO’s London-based Sexual and Reproductive Health (SRH) services, including any we may deliver in future. Current services include: 1) our Sexual Health Office (including daily results management and helpline); 2) the National Chlamydia Screening Programme (NCSP) and free condom schemes for young people that we currently deliver in five boroughs; and 3) the young-people focused outreach and 1:1 programmes we deliver, particularly as part of the Young Greenwich Programme.