We have an exciting opportunity for a Hate Crime Training and Engagement Officer to join the West Mercia team, covering Herefordshire and Worcestershire. The post is a fixed term post for 12 months and is working 26.15 hours a week. There will be some travel across West Mercia to provide resilience for the second officer covering Shropshire, Telford and Wrekin.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support - Ongoing training & support with opportunities for career development & progression

About the role:

This role will require travel across the division.

The purpose of this role is to raise awareness of Hate Crime across all communities and sectors. The aim is to increase awareness of reporting and support options, including Restorative Justice, as well as the impact hate crime can have on individuals and communities.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

We'd also particularly encourage applications from people that are able to communicate in Punjabi, Polish or Romanian in addition to English to support us being able to reach the diverse communities of the local area.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We currently have an exciting opportunity for an enthusiastic HR Officer to join our People Services team. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £29.598.04 per annum plus excellent benefits.

Please note although this role is remote, Cats Protection is operating a system of hybrid working and visits to the National Cat Centre will be required from time to time. This is a remote location and public transport is limited.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The People and Engagement Directorate provide all aspects of L&D, recruitment, workforce planning, employee lifecycle support and HR advice and guidance to Cats Protection employees and volunteers. There are over 44 employees based within the team, and this role sits within the People Services strand which is made up of nine people.

Responsibilities of our HR Officer:

As a HR Officer you will support the People Services Supervisor in delivering a quality service to all employees in Cats Protection. You will manage and complete employee life cycle processes and services administered via the HR system known as MEOW.  Ensure payroll documentation is accurately prepared in line with payroll cut off. You will undertake and actively contribute to HR team projects in order to deliver the People Plan as directed.

What we’re looking for in our HR Officer:

• CPP Qualified
• proven experience of working as a HR Officer or an experienced HR Assistant
• strong experience in the delivery of endto-end transactional HR administration activities associated with the employment and payroll cycle
• proven background of HR experience in a multisite organisation
• excellent interpersonal skills with the ability to build and maintain relationships with a wide range of stakeholders
• competent Excel skills and ability to use V looks up and basic formulae

What we can offer you:

• salary of up to £29,598.04 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our HR Officer and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications that are received after the closing date may not be responded to.

Closing date:  29 May 2022

Virtual Interview date: w/c 13 June 2022

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

This is an exciting opportunity to be part of a team which is experiencing significant growth and is funded to deliver several successful and in-demand programmes to those unable to access support for an eating disorder or on a waiting list for NHS treatment.

The post-holder will have a passionate and enthusiastic approach in supporting individuals with an eating disorder, with advanced listening and communication skills. They will have excellent organisational and interpersonal skills, with the ability to work well both in a team and independently. This is an opportunity to gain experience in providing support in a holistic and practical way, working collaboratively with Beat’s services teams as well as receiving professional guidance through clinical supervision.

Support Officers are an integral part of the delivery of Beat’s services, providing high-quality support services to Beat’s beneficiaries, endorsing early intervention and sustained long-term recovery, notably through telephone, video call and online support channels across Beat’s support services, including the eating disorder support programmes and helpline.

The post-holder will be a member of the Services team, reporting to a Deputy Services Manager. Support Officers work closely with the Clinical team and receive support and supervision from the Helpline Management team.

Structured programmes are delivered within the Support Services opening hours. The ability to work flexibly is required. Hours can be worked over weekends and evenings and will include a daytime shift each week.

Childline Night Service Supervisor

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

Position: Childline Night Service Supervisor

Location: Birmingham - Ciba Building

Salary: FTE £29,607 per annum plus 7% Rota Allowance – pro rata

Hours: Full time and part time opportunities available

Contract: Permanent

Closing date: 1st June 2022

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts the helpline.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required - 2 shifts per week, with the requirement to work a third shift every third Saturday. Other shift work over evenings and weekend is a regular requirement to ensure the helpline can respond to all children’s calls.

There are currently three vacancies for this role:

• 1x Full Time 35 hours, Permanent
• 1x Part Time 17.5 hours, Permanent
• 1x Part time 21 hours, Fixed Term (1 Year)

Please specify in your application and interview which vacancy you are interested in.

As an organisation, the charity are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Other roles you may have experience of could include: Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.

This is a very important role, leading our growing helpline and services volunteering programmes; Digi Vols, SharEd and Recovery Coaches. 

Leading a large and dispersed staff (30+) and services volunteers team (250+), you will champion and implement innovations to improve our helpline services and identify and support opportunities for growth.

We are looking for an inspiring leader with high emotional intelligence and strong operational background in a fast-moving environment. With a good understanding of issues relating to mental health and wellbeing, you will be empathetic and responsive to the needs of your staff and volunteer team.

We are committed to increasing the diversity of our team and would particularly welcome applications to help us achieve this aim.

Role overview
We’re looking for a creative, innovative, strategic thinker to join our senior management team. The Haven is going through a continued period of growth and we’re looking for someone to join the team who is driven to manage the development and effective implementation of our central services strategy.

Whilst your experience and expertise are important, equally as important is your approach. The postholder will be responsible for areas of work that are underpinned by processes and procedures; IT, HR and Health and Safety and Data Management and Procurement. Nevertheless, we need a disruptive thinker who isn’t confined by the status quo, but can demonstrate capability for thinking creatively, to ensure The Haven is implementing these functions in the way that ensures we keep pushing forward, enhancing the way we work. If you want to tick some boxes and appreciate a business-as-usual approach, this probably isn’t the role for you.

If you can tell us about how you’ll be able to bring a creative and innovative approach to central services and demonstrate and understanding of how central functions are critical to developing effective service delivery models, we’d love to hear from you.

We welcome applications from candidates who can demonstrate a tangible commitment to the progression and empowerment of women and girls, and to ending VAWG.

Location: Remote
Department: Finance & Business Services
Contract type Permanent, Part Time
Hours 30
Salary £40000 Pro rata 
Benefits Competitive

Ref : 132886

Service Development Manager

We are seeking an experienced Service Manager to manage, motivate, and develop a healthcare team and its services across the UK for a healthcare charity.

Position: Service Development Manager

Salary: Up to £41,324 depending on experience

Location: Homebased with very occasional travel to Maidenhead

Contract: Full time, permanent

About the role:

As Service Development Manager you will manage and develop the Healthcare services of the charity ensuring excellent benefit to beneficiaries and delivery of their charitable objectives.

This is an exciting and varied role, where no two days will be the same, your responsibilities will include:

• Work closely with the marketing team to promote support services to the public and healthcare professionals across the health systems of the UK.
• Manage an effective and efficient helpline
• Manage the production and update of information materials both off and online
• Work with the marketing team to coordinate and develop the e-news
• Manage identified project and programmes across the charity
• Ensure appropriate monitoring and evaluation systems are in place to measure outcomes and impact
• Establish good relationships with key stakeholders.

About you:

To be successful in this role you will need to be an excellent, supportive and engaging manager, with experience of service delivery within a healthcare setting ideally.

Essential skills and experience include:

• Experience of developing and delivering services/projects to educate and increase reach and engagement of beneficiaries.
• Experience of collaborative working, particularly with marketing teams.
• Experience of evaluating services/projects to demonstrate impact.
• Experience and an excellent understanding of commercial relationships.
• Strong project and people management skills.
• Experience managing budgets.
• Excellent MS Office skills in the use of email, internet, SharePoint, Teams, Word, Excel and PowerPoint.
• The ability to establish good relationships with key stakeholders.

Other roles you may have experience of could include: Operations Manager, Service Manager, Healthcare Service Manager, Healthcare Operations Lead, Business Operations Manager, Programme Manager Healthcare, Charity Development Manager, Healthcare Partnership Development Manager, Assistant Manager - Healthcare Services, Clinical Service Manager, Helpline Service Manager. Etc.

Job title: Parents in Mind Peer Support Service Delivery Manager - St Helens

Salary: £26,000 FTE

Hours: 28 hours per week

We are looking for a talented individual to manage Parents in Mind perinatal mental health peer support, in St Helens – initially until April 2023, but with the possibility of extension, subject to funding.  This role is home-based but will include regular meetings (sometimes at short notice) in St Helens, so the ability to travel and a flexible approach to working are essential. The post will be for 28 hours per week.

With some support, the post holder will need to use their excellent networking and people skills to recruit and mobilise local volunteer teams, promote pathways into peer support for new clients, and network with other local services to continually integrate Parents in Mind into their pathways too.

You must have excellent written and oral communication skills and be able to quickly create rapport with commissioners, volunteers, service users, NCT practitioners and a range of staff from local services. An understanding of mental health support is also essential to the post, as you will be the first point of contact for new referrals. This is a complex project, so you must be able to confidently prioritise your own work, be highly organised and able to work independently. In this leading role, the post holder will be an ambassador for the service across the locality, so outstanding relationship building skills are vital. Good IT skills will also be required – including use of Outlook, Word and Excel – and preparing professional quarterly reports for funders will be central to the post. Ideally you will also have the skills to be able to engage with parents via social media.

It is essential for this post that you are, or undertake the training to become, a Parents in Mind peer supporter. This training requires lived experience/close support of another who has experienced mental health difficulties during the transition to parenthood, and the accredited training would be undertaken in addition to your paid hours.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equality, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

Closing date: 23:59 on Wednesday 25th May 2022.

Interviews will take place via Zoom at the beginning of June.

Job title: Parents in Mind Peer Support Service Delivery Manager EAST SUSSEX

Salary: £26,000

Hours: 35 per week

We are looking for a talented individual to launch a new arm of Parents in Mind perinatal mental health peer support, across East Sussex – initially until April 2024, but with the possibility of extension, subject to funding.  This role is home-based but will include regular meetings (sometimes at short notice) across East Sussex, so the ability to travel and a flexible approach to working are essential. The post will be full time, for 35 hours per week.

With some support, the post holder will need to use their excellent networking and people skills to recruit and mobilise a new local volunteer team, set up pathways into peer support for new clients, and network with other local services to integrate Parents in Mind into their pathways too.

You must have excellent written and oral communication skills and be able to quickly create rapport with commissioners, volunteers, service users, NCT practitioners and a range of staff from local services. An understanding of mental health support is also essential to the post, as you will be a first point of contact for new referrals. This is a complex project, so you must be able to confidently prioritise your own work, be highly organised and able to work independently. In this leading role, the post holder will be an ambassador for the service across the locality, and will line manage a small local staff team, so outstanding relationship building skills are vital. Good IT skills will also be required – including use of Outlook, Word and Excel – and preparing professional quarterly reports for funders will be central to the post. Ideally you will also have the skills to be able to engage with parents via social media.

It is essential for this post that you are, or undertake the training to become, a Parents in Mind peer supporter. This accredited training requires lived experience/close support of another who has experienced mental health difficulties during the transition to parenthood.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equality, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

Closing date: 23:59 on Wednesday 25th May 2022

Interviews will take place via Zoom in early June 2022

Dementia Connect Local Service Manager

Contract Type: Permanent
Location: Home based - Leeds
Salary: £33,438 - £36,515 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 27 May 2022
Interview Date: 13 June 2022 via Zoom or Teams

As a Dementia Connect Local Services Manager you will provide leadership and management to local service teams across Tees Valley, North & East Yorkshire holding responsibility for the management and delivery of specific contracts, while supporting the Area Manager to deliver the Alzheimer’s Society’s strategy.

You will lead the local delivery of services across a designated area, ensuring that those services are of high quality, person centred, safe and that people affected by dementia are at the heart of all service delivery.

You will have direct line management responsibility for Dementia Support Workers/Advisors who provide support and guidance to people with dementia within a person-centred approach.

The Dementia Connect Local Services Manager will report directly to the Area Manager and will be a member of the Tees Valley, North & East Yorkshire management team. There will be a requirement for travel across the designated area with expenses paid in accordance with our expenses policy.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

We are the UK’s leading dementia charity. Every day we work tirelessly to find new treatments and ultimately, a cure for dementia. We provide expert information and support services to all those who need our help, and we are also creating a more Dementia Friendly Society so that people with the condition can live without fear and prejudice.

Our people are our greatest asset, and it is only through our people that we will achieve our strategy, therefore we are looking for an inspirational Leader who will truly role model our organisational values.

About you

As a Dementia Connect Local Services Manager you will be someone who can demonstrate the ability to build and nurture relationships with stakeholders to ensure that the lived experience of people with dementia is shared widely so that it can influence decision making, service quality and delivery, in line with our strategic priorities. We are looking for someone who has knowledge of key roles in the Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to organisation for all things dementia related.

You will have experience as a great people manager having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service. We want someone who role models our values and behaviours in all they do, who can work effectively with internal teams to achieve mutual outcomes. You should have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities. You will be someone who can work well as part of a multi-disciplinary team.

To be successful in this job you will have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

You may have experience of the following: Service Manager, Services Manager, Registered Manager, Care Manager, Care Management, Dementia Services, Dementia Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Ref: 132 744

Volunteer Support Officer

Salary: £22,000 - £24,000

Hours per week: 35 hours

This is a full time role but we would be very happy to talk about flexible hours, part time working or job sharing for the right candidate so please just let us know in your covering letter if this is something that you would like us to consider.

We are recruiting a Volunteer Support Officer to help support our 4,500 volunteers across the UK and Channel Islands. It's a really exciting time to join NCT as we looking at how we develop our new strategy for the future of volunteering. We want to make volunteering simpler, more inclusive and more rewarding. 

Responsible for supporting volunteers to organise and deliver parent support and fundraising activities this role is perfect for someone who loves variety in their work.  Speaking to volunteers, developing new resources, thinking creatively and improving processes are all a big part of this role.

We are looking for someone who is: 

• Passionate about delivering a good volunteer experience
• Great at communicating with a diverse range of people
• Naturally curious and good at unpicking complexity.
• Willing to be brave and try new ideas or learn new skills

This role will involve some occasional evening and weekend work.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equality, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

Closing date for applications:  Thursday 19th May 9am 

Interviews: Tuesday 24 May and Wednesday 25 May

Welfare Rights & Energy Advisor

Permanent

Full Time (34.5 hours, Monday-Sunday)

Salary Range: £23,500- £28,500

Location: Home based/Remote

Are you looking to take your welfare benefits and energy advice knowledge to the next level by helping people living with cancer maximise their income?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you!   

About the Role

Now more than ever, people living with cancer are contacting our support line for advice relating to the rising cost of living, so to meet this need we are expanding our wonderful team.

You'll work within our Money and Work Team, offering comprehensive benefits and energy advice on our busy helpline, which receives up to 1000 calls per week, as well as by email and webchat. In addition to offering benefits and energy advice, you will support customers by signposting them to access debt, housing, and employment rights services.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in providing information to people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.

About You

We are looking for experienced Welfare Rights Advisors with some knowledge of Energy Advice who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

• Experience of providing up-to-date and accurate Welfare Rights and Benefits advice
• Some knowledge of Energy Advice
• Contact centre experience
• Excellent communication skills, both written and verbal
• Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer. 

Working Hours

Full time hours are 34.5 per week on a shift system basis. The service operates 365 days per year and hours are worked between 08:00-20:15, Monday – Sunday, including some weekends and bank holidays. We offer fully flexible working which can be discussed at point of interview.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

In return for the commitment and skills you’ll bring to our friendly, supportive and high-performing team, we will commit to actively developing you in the role. We offer excellent benefits including CPD, private medical insurance, life assurance, private pension, generous annual leave, and interest-free loans for season ticket and gym membership.

We strongly encourage people of different age groups, of different ethnically diverse backgrounds, of different religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, and non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer which welcomes everyone to our team to join us and fulfil their potential with us.  If you need reasonable workplace adjustment at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc)

Recruitment Process

The application deadline is May 18th, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will be invited to a virtual group assessment centre w/c May 30th, 2022 via MS Teams.

Successful candidates will then be invited to a virtual interview w/c June 6th, 2022 via MS Teams.

The expected start date for this role is July 2022.

If you have any queries before applying, please contact People Services who will be happy to help you.

Any offers on this role are made subject to a criminal records disclosure check or equivalent. 

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

About the role

The Supporter Care Officer will ensure we offer excellent stewardship to our event participants, London Marathon runners and our general fundraisers, keeping in touch and nurturing them and helping to maximise the amount of money they raise for us.  You will also give a first-class supporter care experience to all current and potential supporters of CARE International UK.  You will handle their enquiries and process marketing income.

Job Purpose and Key Responsibilities

Our Supporter Care Officers are the first point of contact for our supporters, and you will be answering enquiries via telephone, email, live chat, social media and post.  You will ensure that all supporters have an amazing supporter care experience when they get in touch. 

Why work for us?

CARE International is one of the world’s leading aid agencies.  Last year we reached more than 92 million people.  We worked in 104 countries, implementing long-term programmes to fight poverty, responding to humanitarian emergencies, and advocating for policy change to improve the lives of the poorest people.  We are seeking a first-rate Supporter Care Officer who is looking for a new challenge.

At CARE International UK, we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You will have first class customer service and communication skills, be organised, proactive and keen to rise to this challenge.  You will have experience of inputting into and querying a database, preferably with experience of using Raisers Edge

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact hr team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please click on the apply button to be redirected to our company website to complete the application form. Also, download and read the Supporter Care Officer Recruitment Pack, which includes the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact hr team. Please note, Curriculum Vitae’s (CVs) will not be accepted.

Closing date for applications: 23:59 Sunday 29th May 2022

Interview date:  Thursday 16th June 2022

OVERVIEW

Job Title: Programme Support Officer

Salary: £23,500 per annum

Hours: Full time - 36.5 hours per week

Contract type: Permanent

Location: Birmingham with travel across Birmingham and Solihull (+ some remote homeworking)

Introduction to the Active Wellbeing Society

The Active Wellbeing Society are a community benefit society and cooperative, based in Birmingham, working to tackle inequality and promote community wellbeing. Our work with communities cuts across a wide range of policy agendas – from health and social care to transport and planning, community cohesion to climate action, jobs and skills to physical activity – and is increasingly recognised nationally as demonstrating best practice in reaching and supporting those from our most disadvantaged communities and achieving significant system and behaviour change.

You may like to watch this introductory video which showcases the positive work of The Active Wellbeing Society: TAWS Launch October 2018 - YouTube

The mission of The Active Wellbeing Society is to Use physical activity, guided by innovation, collaboration and insight, to do the collaborating and development required to create stronger and more resilient communities.

Introduction to the role

The Programme Support Officer plays a key role in the effective management of the Active Communities Programme that is delivering projects into communities to improve inactive levels of participation. You will be responsible for providing support across various projects within the programme as well as maintaining a high level of programme governance for the Programme Central Team. You will be responsible for ensuring all related administrative processes are properly set up and aligned as well as maintaining electronic document management for the programme.

The role requires a strong effective communicator both written and orally as the role involves regular communication and collaboration with key internal and external stakeholders. By providing support as well as sharing best practice and learning from other projects to enhance the Programme. The successful candidate would be able to utilise their skills from the experiences they have gained to support projects and administrative support to ensure the smooth running and operation of the programme.

This role would suit a candidate that has experience of document maintenance/management and possess, strong problem-solving skills with the ability to identify issues and suggest appropriate solutions. A can do attitude and someone who is proactive to input ideas to improve procedures and processes, would allow the successful candidate to thrive in this role.

A note from the recruiting manager: 'This is a pivotal role in the effective management of the programme with the ability of the programme to make a difference in working with the communities who need the most support to become active and to remove any potential barriers that prevent them for doing this'.

Introduction to Active Communities                                                    

Birmingham City Council in partnership with Solihull MBC tendered to become a Sport England Local Delivery Pilot area. In December 2017 we were informed that our proposal, Active Communities, had been successfully chosen as one of twelve pilot areas across England. The Active Wellbeing Society will act as the accountable body for the Active Communities programme. The post holder will be accountable to Active Communities Core group.

Local Delivery Pilots are a strategic investment by Sport England, which aim to understand how we can best help people get active in their communities improving their health, wellbeing and resilience.

Our Vision Statement for the Birmingham and Solihull Local Delivery Pilot Programme is: Tackling inactivity, through innovation, collaboration and insight, to do the social knitting, enabling citizens, communities and neighbourhoods to become integrated, resilient and thriving. 

Active Communities is a high-profile Sport England programme operating across the health, wellbeing and physical activity economy of Birmingham and Solihull. You will manage general office and project operations around delivery of the programme, maintaining the processes and necessary paperwork, computerised files, records, including fiscal records, required to support the successful delivery of the Active Communities Programme. The role will administer the committees that form part of the programme governance structure. They will be responsible for collating information requested by Sport England; stakeholders, communities and local key strategic individuals and agencies.

MAIN DUTIES

1. Ensure the programme governance is well run including scheduling, necessary paperwork, record keeping, minute taking and coordination of all committees.
2. Support the Sponsor Group, Core Group and Local Community Action Networks and any special working groups as necessary.
3. Work closely with and support the Operations Managers, including supporting scheduling, diary management and project support and implementing appropriate processes and procedures to administer the programme effectively.
4. Supporting project management including administering records such as project plans, risk register, procurement schedules, monthly reports and workforce plans.
5. Using excellent communication skills with multiple stakeholders. Ensuring information flows between the multiple and complex network of contributors to the Active Communities Programme.
6. Working with The Active Wellbeing Society Finance Manager to ensure Active Communities fiscal control over programme spend and reconciliation.
7. Work closely with other team members to ensure the effective co-ordination of all projects within the programme work streams.
8. Liaise with the Operations Managers to review and plan work streams, outcomes, priorities and associated budgets.
9. Support all aspects of event planning and the active communities’ communications email/phone/digital channels.
10. Produce reports, carry out presentations and undertake administrative duties in connection with the post.
11. Carry out all other duties as maybe reasonably assigned from time to time and with the level of this Job Description.
12. Support and adopt the mission, aim and values of The Active Wellbeing Society, throughout your work and behaviours.
13. To take responsibility for your own personal and professional development, including responding constructively to internal management performance processes.

SKILLS, KNOWLEDGE & EXPERIENCE

1. Proven track record of providing administrative support for complex projects or programmes of work.
2. Substantial IT skills that supports word processing, spreadsheet technology, online data entry systems, outlook and share point file system.
3. Demonstrate ability to understand project or programme methodologies and the administrative requirements to help these run smoothly.
4. The required soft communication skills to liaise with multiple stakeholders and also to help get the best or what you need from people in support of administrative processes. This includes handling email and phone enquiries for the team.
5. Evidence of following processes and procedures within a governance model where pressure exists and where process and procedure are new or have been in need of change.
6. Demonstrate ability to understand budget management from an administrative perspective supporting the fiscal control over complex projects and programmes.
7. Evidence of capability to ensure governance committees and boards run smoothly due to administrative control and support.
8. Ability to respectively challenge and add value to senior or influential contributors such that you are a key go to person in the running of project and programmes with the appropriate can-do attitude.
9. Strong interpersonal skills and presentational skills across a range of mediums.
10. Knowledge of learning and evaluation processes and implementing continuous improvement across projects.
11. Evidence of supporting procuring services and contract managing partners to deliver services.
12. Support in preparation of information for reports up to Programme Board level.
13. Demonstrate empathy and understanding with the citizens and communities who access our services.
14. Evidence of a commitment to ongoing personal development and training.
15. Digitally literate and familiar with a range of software packages including utilising social media.
16. A genuine passion for the wellbeing of others and a drive to improve the lives of individuals and communities.
17. An understanding of what a Community Benefit Society is and experience of working cooperatively.

STAFF BENEFITS

We offer our staff a comprehensive staff benefits which includes:

• Nest Pension – 8% employer contribution - 3 % employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day)
• Life Assurance – x4 your salary paid to beneficiary.
• Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
• Flexible working
• Bring your own device - £20 towards your phone bill monthly
• Fantastic volunteering opportunities within The Active Wellbeing Society every month

APPLICATION DETAILS

Important note when applying:

When shorting listing for this position the recruiting team will be looking to assess your suitability against the 'Experience & Knowledge' and 'Main Duties' listed in this advert, as a minimum please ensure you address your experience of the following in your cover letter:

1. Proven track record of providing administrative support for complex projects or programmes of work.

2. Substantial IT skills including word processing, spreadsheet technology, online data entry systems & outlook.

3. Demonstrate ability to understand project or programme methodologies and the administrative requirements to help these run smoothly.

4. Confident communication skills to liaise with multiple stakeholders and also to help get the best from people in support of administrative processes. 

5. Evidence of following processes and procedures within a governance model where you are juggling multiple priorities and where process and procedure are new or have been in need of change.

6. Ability to respectively challenge and add value to senior or influential contributors, you will be a key go to person in the running of project and programmes and need a can-do attitude.

7. Strong interpersonal skills and presentational skills across a range of mediums.

Closing Date: Monday 2nd May 2022 midnight

Please note successful applicants will be required to provide a presentation as part of their interview.

Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

Successful applicants will be required to be DBS checked prior to starting.

Our customers come from all walks of life and so do we, in recruiting for our team we welcome the unique contributions that you can bring. The Active Wellbeing Society is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. At The Active Wellbeing Society we are searching for people who share the passion for what we do with different backgrounds, perspectives and experiences, collectively making a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for one of our job vacancies please let us know and we can ensure you have a positive and comfortable experience.

Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.