Service support officer jobs in Birmingham, west midlands

Project Trust is an education charity with over fifty years’ experience in international volunteering for young people.  We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.

We annually select up to 200 young people from across the UK for sustainable teaching and youth development projects around the world.  Our Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.

We are looking for a talented and versatile Volunteer & Schools Engagement Coordinator to recruit and support Volunteers for our immersive and focused international placements.  This is an exciting role for a motivated self-starter with excellent communication skills to work with inspirational young people from across the UK, enabling them to achieve their dream of an international volunteering placement.

The successful candidate will be a highly organised individual with the ability to build and maintain relationships with schools and with young people.  We are looking for an inspiring public speaker who is able to engage with and motivate young people to support the recruitment, retention and fundraising efforts of our future Volunteers.

The role is home-based and will involve travel throughout England, including overnight stays, plus some travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends.

Main areas of responsibility include:

• Recruit Volunteer candidates through delivery of inspiring presentations within schools, youth organisations and careers fairs
• Develop relationships with partner organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people at application, selection and throughout fundraising activities

Responsibilities & duties

• Recruit Volunteer candidates through the delivery of inspiring presentations in schools and youth organisations, in-person and online
• Engage and support fundraising Volunteers, offering practical advice, guidance and monitoring of fundraising progress
• Represent Project Trust at career and recruitment fairs
• Develop and maintain relationships with partnership organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people throughout the application, selection and fundraising process
• Maintain accurate and up to date records on our CRM database
• Participate in the selection, training and debriefing of Volunteers

Qualifications & skills

Essential

• Commitment to Project Trust’s purpose, approach, ethos
• Excellent planning and organisational skills, with the ability to prioritise workload and manage time effectively
• Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others
• Experience of working effectively with and developing young people in a variety of settings, eg schools, youth and community groups
• Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team
• Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences
• Excellent customer service skills, with a commitment to providing an outstanding service to Volunteers and third parties
• Excellent administrative skills, able to keep accurate and up to date records and produce reports
• Good judgement and decision-making skills with the ability to work under pressure
• Working knowledge of Microsoft packages and a variety of social media platforms
• Ability to travel within a designated region of the UK and to other parts of the UK as required
• Ability to work remotely from an appropriate home base
• Willingness to undertake work outside standard office hours
• A full clean driving licence and use of a vehicle

Desirable

• Experience of working and/or living in an international environment
• Qualification in working with young people, or demonstrable equivalent experience
• Knowledge and understanding of the voluntary and charitable sector
• Experience in marketing or sales
• Experience of running small projects
• Experience in using a CRM database

Conditions of Service

The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:

• The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
• Any offer of appointment will be made subject to the receipt of satisfactory references
• The post holder must have the right to work in the UK

If you are passionate about youth development and want to use your skills, knowledge and experience to change the world, apply now.

At Bipolar UK, our mission is simple yet life‑changing: to empower everyone affected by bipolar to live well and thrive.
We work to reduce stigma, improve understanding, and ensure no one faces the condition alone. Our vision is a world where every person affected by bipolar has access to the right treatment and support, an understanding community, and the tools to live well.

About Bipolar UK

We are the only national charity dedicated to supporting people affected by bipolar. Through our peer support line, peer support groups, eCommunity, digital tools, workplace training, research collaborations and awareness‑raising campaigns, we reach tens of thousands of people each year.

Our work improves understanding, reduces isolation and empowers people to stay well. We are a small, ambitious, and fast‑growing team driven by purpose, compassion and innovation. Our culture is collaborative, supportive and rooted in lived experience.

Job Summary

The Senior Partnership Officer will play a pivotal role in building, strengthening and diversifying Bipolar UK’s high‑value relationships, with a particular emphasis on corporate fundraising and identifying strategic, mutually beneficial collaborations that support the charity’s long‑term needs.

Working closely with the Strategic Partnership Manager, you will manage and grow our portfolio of major donors, corporate supporters, and strategic partners. You will provide exceptional stewardship, ensuring partners feel valued, engaged, and inspired to deepen their relationship with us.

A key part of the role will involve proactively identifying and cultivating new corporate prospects, developing compelling propositions, crafting funding proposals, and pitching confidently to decision‑makers at all levels. You will help implement robust cultivation plans and ensure effective monitoring and evaluation across all partnership activity.

You will also work collaboratively across the wider Fundraising Team - including with the Fundraising Officer - supporting campaigns, events, and individual giving where needed.

This is a home‑based position with travel required for meetings and events across the UK. Some evening or weekend work may be required.

Key Responsibilities

1. Growing Corporate and Strategic Partnerships

• Drive the growth of corporate fundraising through proactive identification, research and cultivation of new corporate prospects.
• Develop innovative, mutually beneficial partnership opportunities, including Corporate Social Responsibility (CSR), Charity of the Year, sponsorships, staff fundraising, corporate challenge events, payroll giving and cause‑related marketing.
• Create compelling propositions tailored to corporate audiences.
• Lead and support pitches to secure long‑term, strategic and income‑generating partnerships.
• Collaborate with internal teams (e.g. Services, Communications) to co‑design new partnership concepts, projects or services that align with charity priorities.
• Support the development of partnership agreements and ensure expectations, deliverables and benefits are clearly defined.
• Work to a mutually agreed financial target and use the CRM to track and record relevant data to grow our donor pipeline.

2. Strengthening High‑Value Donor & Partner Stewardship

• Deliver excellent relationship management to major donors, corporate partners and strategic allies.
• Provide regular updates on impact and organisational achievements to deepen engagement.
• Organise meetings, briefings, events and engagement opportunities to showcase our work.
• Maintain accurate and comprehensive records of all interactions on Salesforce.
• Create tailored materials, proposals and events to support ongoing partnership activity.
• Represent Bipolar UK through presentations at corporate and partner events.
• Track performance and impact of partnerships, supporting continuous improvement.

3. Supporting Wider Fundraising

• Work collaboratively with the Fundraising Officer, SPM and wider team to maximise fundraising opportunities across all income streams.
• Provide hands‑on support for individual giving campaigns, events and community fundraising when needed.
• Contribute to team planning, cross‑team projects, and organisational initiatives.

Strengths

You will thrive in this role if:

• You are an exceptional relationship‑builder with the confidence to engage senior stakeholders and corporate leaders.
• You bring creativity, energy and ambition to developing powerful partnership ideas.
• You are an excellent communicator - skilled in writing compelling copy and delivering persuasive pitches.
• You are a proficient user of professional social media platforms such as LinkedIn to support your work.
• You are an engaging public speaker, confident at events, in meetings and online.
• You are methodical, analytical and data‑driven, with strong record‑keeping and reporting discipline.
• You are adaptable, organised and calm under pressure - thriving in a small, fast‑paced organisation.
• You enjoy autonomy, value professional development, and proactively shape your own work.
• You are reliable, detail‑focused, deadline‑driven and comfortable working remotely with minimal supervision.
• You have a keen understanding of the charitable sector in the UK.

Skills and Experience

Essential:

• Minimum 2 years’ experience in major donor fundraising, corporate fundraising or partnership development.
• Proven track record of generating new business at 5 and 6 figure levels - from prospecting through to securing partnerships.
• Experience working to, and achieving, income targets.
• Strong understanding of the corporate sector, CSR and corporate fundraising mechanisms.
• Excellent written and verbal communication skills, with experience delivering pitches and proposals.
• Excellent project and time‑management skills.
• Understanding of ethical fundraising and GDPR compliance.
• Experience using Salesforce or a similar CRM.
• Confident user of Microsoft Office and quick to adopt new technologies.

Desirable:

• Experience within a mental health or health‑related charity.
• Understanding of bipolar gained through lived experience or supporting a friend or family member.

Other Information

The main tasks may be amended from time to time to reflect evolving organisational needs. Changes will be made in consultation with the post holder.

The post holder must comply with Data Protection, Health & Safety, and Equality & Diversity legislation, and follow all organisational policies and best practice.

How to Apply

To apply, please submit your application by 5pm 20th February  through Charity Job including your CV and a covering letter. If we receive a high volume of applications we may close applications early.

Your covering letter (max two A4 pages) should outline:

• how your experience matches the person specification
• what you would bring to the role
• why you want to work for Bipolar UK

Interviews will be held w/c 2nd March, either online or in person.

Please note the final appointment is subject to satisfactory references and an enhanced DBS check.

Good luck and thank you for your interest in supporting Bipolar UK’s vital work.

We are seeking a leader with a hands-on approach to lead our small team of administrative staff and support our Board of Trustees and members to help shape and implement our strategy for the future. You will manage the day-to-day operations of the organisation, translating the strategy into practice to help the organisation grow and deliver real value to our members.

About Us
ACAT is a charity dedicated to advancing Cognitive Analytic Therapy (CAT) through training, accreditation and the provision of continuous professional development to CAT Therapists. Also, through research and promotion of CAT as a valuable and valued talking therapy.

About you
We are looking for someone who is an experienced leader with a knowledge of and understanding of CAT who is:
A strategic thinker
Able to set, manage and report on budgets
An excellent communicator with a proven track record of implementing change

Why Join ACAT
The opportunity to work with dedicated professionals to develop CAT training and the governance of CAT therapists
30 days annual leave for FTE (Pro Rata)
Flexible working arrangements with both home working and some team-based hours each month at the office in Dorchester, Dorset, and attendance at ad hoc meetings and events in person within the UK from time to time.

This is a permanent contract; part-time flexible 14 hours per week subject to successful completion of a 6-month probationary period.

Closing date: Wednesday 11th February 2026

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed Term Contract until July 2027

About the role

As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Creative approach to solving problems
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Myaware is a charity dedicated to ensuring that all people living with or alongside myasthenia can live well, now and in the future. We are looking to expand our impactful welfare rights advice service and an exciting opportunity has arisen to join the team.

You would be working with our Professional Services/Welfare Rights Manager to advise our members on their welfare rights.  You would also work closely with our National Support Service Team who provide a listening ear and advice on living with myasthenia for our members as they navigate their diagnosis and live with the condition.

We are looking for someone with at least 2 years' recent experience of providing in-depth advice on welfare benefits, housing, employment law and other enquiry areas.  You must be genuinely motivated by our cause and keen to make a difference to those living with a chronic illness and their families and carers.  It is an exciting time to be part of the charity, with a new CEO and a new national growth strategy. 

If you are interested in this role, we would be delighted to hear from you!  Please get in touch with Charlie Adams, Professional Services/Welfare Rights Manager if you would like to discuss the position and hear more about our charity.  Our contact details are on our website. 

The role 

As Welfare Rights Adviser, you will support our Professional Services/Welfare Rights Manager in delivering advice to members of myaware via telephone, email, Teams and Zoom channels.  You will provide detailed benefit checks and advice and support with disability benefit applications, supersessions, reviews and mandatory reconsiderations/appeals.  You will also advise on employment law, including the Equality Act and right to reasonable adjustments at work, driving and transport, heath and social care, housing rights, grants and utility discounts.  You will provide initial advice and signposting for other areas.such as financial advice and immigration queries.

You will also be required to support Zoom sessions for members, create social media posts, write newsletter content and support our research and campaigning work.

About you 

We require someone with a background of welfare rights advice who is compassionate, non-judgmental and who can listen and communicate to a high standard. This role is for someone who is a team player, with a commitment to providing an excellent service to all members, no matter who they are and what their background. You must be able to give and receive feedback sensitively and objectively, while maintaining professionalism and an awareness of appropriate boundaries with members. 

Who are we? 

Myaware is the only myasthenia charity in the UK.The myasthenias are a group of neuromuscular conditions. They are rare but can affect anyone, regardless of age, gender or ethnicity.  Myasthenia Gravis, Ocular Myasthenia and Lambert-Eaton Myasthenic Syndrome (LEMS) are autoimmune conditions whereas Congenital Myasthenic Syndrome (CMS) is an inherited genetic condition.It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families and offer advice and tips for living with the condition.  Members of myaware have full access to a wide range of support services and events including our welfare rights service.

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.  We campaign for better medical services for people with myasthenia and work to inform medical professionals.

Benefits 

• Generous holiday allowance 

• Perkbox account (global benefits and rewards platform) 

• Group Life Assurance after 6 months of service

• NEST workplace pension scheme 

• Investment in your personal and professional development 

• Annual salary review 

Candidates should submit their CV and a tailored cover letter.  The letter should give examples of how you meet each of the criteria of the person specification (see attached document) and what you feel you would bring to this role. 

Please note: no applications will be accepted without a tailored cover letter. 

Applications close at 23.30 on Sunday 8th February 2026

Interview dates: week beginning 16th February 2026

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware. 

We would encourage you to submit your application at the earliest opportunity as we will be reviewing applications on an ongoing basis and we reserve the right to bring forward the closing date at any time. 

Grants Officer

Service: Grants

Salary:

- £25,221 - £27,780 FTE per annum (£15,132.60 – £16,668 per annum for part-time, 22.2 hours per week)  

- Additionally, £480 home-based allowance FTE per annum (£288 per annum for part-time, 22.2 hours per week)

Location: Homebased

We currently work from home on Tuesday, Wednesday, Thursday and Friday from 9am to 3pm.

Hours: 22.2 hours per week (part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Grants Officer to join Family Actions’ Grants Service. You will work closely with the Grants Manager to award grants to individuals and families through our range of welfare and educational grants programmes. Although we are a small service our impact is significant, our grants help thousands of people every year.

Main Responsibilities:

• Working with the Grants Manager on the day-to-day administration of Family Action’s Grants Programmes.
• Assessing Grant Applications.
• Being a key point of contact for grant recipients and members of the public providing assistance and information about Family Action’s grants service.
• Assisting with maintaining strong working relationships with Family Action’s partner organisations and providing information about the Grants Service both to external and internal services.

Main Requirements (for details check the job description and person specification):

• Have a non-judgemental, reliable and professional approach in dealing sensitively with vulnerable individuals via email and telephone.
• Proficient in Microsoft Office with strong IT and administration skills.
• Enthusiasm to learn new skills and gain new knowledge relating to the grants service including: IT systems such as databases, communication skills, knowledge about welfare benefits systems, housing systems, educational funding options and other grants that are available.

Benefits:

• an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days pro rata plus bank holidays pro rata
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and fill out our digital application form

· Closing Date: Friday 20th February 2026 at 11.59pm

Interviews are scheduled to take place the week starting 2nd March 2026 virtually, with slots throughout the working day and early/late slots available.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Head of Health Information and Education

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Job summary for Head of Health Information and Education

The Head of Health Information and Education is a key role at Bowel Cancer UK, leading the delivery of our health information and health professional education. We currently provide high quality support, but we know we need to do even more, reach more people and have an even greater impact.

The Head of Health Information and Education will, alongside our Clinical Lead, lead the development and delivery of our services in this area. This is a pivotal role with key areas of focus:

• Drive innovation in health information.
• Drive innovation in the content and delivery of health professional education.
• Expand our reach and accessibility to ensure no one faces bowel cancer alone.
• Build strong partnerships with stakeholders.
• Champion technology and digital solutions to enhance service delivery.

You’ll work closely with the Director and the Services Leadership team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

The Intensive Support Refuge Manager (ISM) is responsible for the effective leadership and management of Pathway Project’s two Women’s Refuges in South Staffordshire, delivering high-quality, trauma-informed accommodation-based support to women and children fleeing domestic abuse. 

She will provide driven operational and strategic leadership across both sites, ensuring safety, consistency of practice, regulatory compliance, financial sustainability and excellent outcomes for residents. She will be supported by a Head of Operations, Deputy Refuge Managers, Senior Support, Refuge staff and volunteers. 

She will work closely with the CEO and senior leadership team to support Pathway Project’s evolving strategy and commitment to excellence in service delivery. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist.

What we do 

Access Social Care (‘ASC’) provides legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

Our network of lawyers and caseworkers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and casework support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy. We are dedicated to the people who need our help, and we care deeply about our team. We think that work should be an exciting and satisfying place to be.

About the role 

The Finance & IT Operations manager ensures effective financial management and control throughout ASC overseeing financial administration, reporting and compliance.

The role provides guidance and support on financial matters to the Chief Operating Officer (COO) in areas such as cash flow, audit and tax whilst ensuring that budget holders across ASC are well supported with tools and skills. The role also helps develop and implement the charity’s IT strategy, including managing the external IT provider and service level agreement.

Responsibilities

1. Financial Management and Reporting

• Provide the Chief Operating Officer (COO) with accurate, regular and comprehensive financial information reports to guide effective and sound financial decision making.
• Monitor financial activity against approved annual budget, reporting any anomalies or unusual activity to the COO.
• Develop, implement and operate monitoring systems for financial forecasting and re-forecasting to support sound decision making.
• Support the COO in the co-ordination of the annual budgeting and planning process ensuring that information is collected, compiled and reported in a consistent and robust manner.
• Co-ordinate and produce year end Charity SORP financial statements, including the Trustee Annual Report, providing external auditors with the necessary documentation and support to audit the financial statements.
• Ensure compliance with all financial regulations, liaising with the charity’s external auditors in preparing the SORP financial statements.
• Partner with budget holders, providing monthly expenditure against budget reports and supporting their understanding and decision making.
• Preparing financial statements for funder reporting and supporting the COO in designing budgets and financial models for new fundraising bids and other commercial offerings.
• Produce VAT and corporation tax returns and manage ASC’s relationship with HMRC.
• Oversee the payroll process, ensuring accuracy, compliance and timely submission to the outsourced provider.
• Oversee accounts payable and receivable.
• Establish a detailed cashflow planning process and manage the flow of capital between ASC’s and its chosen banks, recommending any changes as appropriate.
• Manage all banking relationships.

2. Policy and Procedures

• Collaborate with the COO to establish effective processes and controls to ensure efficient and effective financial management is delivered and maintained.
• Lead the development, implementation and monitoring of effective procurement policies, procedures and systems ensuring best value is achieved across all activities.

3. IT, Contracts & Data Protection

• Support the COO to review current accounting and finance systems recommending and implementing upgrades and improvements where agreed.
• Support the COO in drafting and implementing ASC’s IT strategy.
• Tender and manage SLA and relationship with external IT provider.
• Review outsourced arrangements and systems and work with the COO on tendering for fit for purpose systems to match organisational strategy and direction.
• Lead on the annual insurance renewal process, ensuring appropriate cover is in place and general administration of the charity’s insurance policies is enacted.
• Manage and review business interruption and disaster recovery plans, using regular simulation testing to ensure robustness.
• Keep existing portfolio of client and supplier template contracts under review, recommending risk-based strengthening.
• Oversee ASC’s data protection infrastructure, co-ordinating departmental Data Protection Champions to ensure that policy & practice is robust
• Work with COO in response to reactive data protection issues and incidents

4. People Management

• Provide line management to the Finance Assistant, using ASC’s management processes to ensure they are supported, motivated and able to work effectively.
• Plan and oversee the Finance Assistant’s workload, ensuring tasks are allocated appropriately and completed to required standards.
• Contribute to creating a collaborative team culture aligned with ASC’s values. 

5. Other Responsibilities

• Contribute to the design and implementation of team development work within the Finance & IT Operations Team in collaboration with the Chief Operating Officer and the Business Support Manager.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values:

Trustworthy

Recognised for excellence, we will be the best we can be in everything we do.  We will be truthful, independent and outcomes focussed.

Fair

We believe in treating people with kindness and compassion in a way that is right, reasonable and just.

Fearless

We will do what is right, not what is easy.  We will bravely challenge injustice.

Inclusive

Our beneficiaries’ voices will influence our thinking and decision making at all levels of our organisation. Collaborative in our thinking, we will work with others to achieve our goals.

Positive

We will be constructive and progressive in our challenge.  We will optimistically and dynamically drive for change.

In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview:

Personal attributes you will have

Essential:

• Purpose driven with a commitment to our mission and values
• Commitment to working within the principles of equity, diversity and inclusion
• Self-aware, solutions focused and able to generate goodwill with collaborators and colleagues.
• Demonstrates integrity and an ability to hold and respect confidential and sensitive information.
• Dependable, resilient with the ability to remain composed and effective under pressure.
• Self-motivated, resourceful, and proactive in taking initiative.

Experience you will have

Minimum

• Experience of preparing management accounts, monitoring budgets and producing financial reports for senior leaders.
• Experience of contract and SLA management, including reviewing and monitoring provider performance.

Essential

• Demonstrable experience of financial management within a multi-stakeholder environment, including familiarity with charity accounting and SORP principles.
• Line management experience supporting the performance and development of team members.
• Experience of overseeing IT services or outsourced IT support arrangements.

Desirable

• Experience of managing or coordinating insurance, risk, business continuity and/or disaster recovery processes.

Skills you will have

Essential

• Strong numerical and analytical skills to effectively analyse financial reports
• Strong relationship-building and stakeholder management skills, able to engage effectively with diverse groups and senior professionals.
• Able to manage multiple tasks, prioritise effectively and meet competing internal and external deadlines.
• Able to produce accurate and reliable work.
• Strong written and verbal communications skills, able to convey complex information clearly and accessibly to both financial and non-financial audiences.
• Strong IT skills including demonstrable proficiency in MS Office, Word, Excel, PowerPoint and Sage 50 Accounts.

Knowledge you will have gained

Minimum:

• Working towards qualification in ACA, ACCA, CIMA or experience to this level.

Essential:

• Practical knowledge and understanding of management accounting principles and techniques.
• In-depth knowledge of budgeting and financial forecasting and preparation of financial reports for senior management and compliance purposes. 

Desirable: 

• An understanding of Data Protection law and practice 

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed Equality and Diversity Recruitment Monitoring Form – Fill out form (A link to this form can be found in the job pack)
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

If we receive a high number of applications for this role, we may close the role early. Therefore, we encourage you to apply as soon as you are able.

Closing date: 23:59 on Monday 9th February.

Interviews will take place on Monday 2nd March & Tuesday 3rd March.

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Guaranteed Interview Scheme

For every role we advertise, we outline a set of minimum skills or experience that are key to doing the job well. If you have a disability (this includes long term health conditions or mental health conditions) and you meet these minimum criteria, you can request to be considered under our Guaranteed Interview Scheme.

If you would like to apply through this scheme, please clearly show in your supporting statement how you meet the minimum requirements for the role and indicate in your application email that you wish to be considered under the scheme. If you are applying via Charity Jobs, please ensure that you indicate at the beginning of your supporting statement that you wish to be considered under the scheme.

Being offered an interview through this route does not mean you are guaranteed the job. The selection decision will still be based on who performs best at interview.

If you are invited to interview, we will ask if you need any reasonable adjustments to support you during the process.

Please note: If we receive a high number of applications from candidates who meet the essential criteria and request to be considered under the scheme, we may need to prioritise those whose applications most closely match the role requirements.

The International Prader-Willi Syndrome Organisation (IPWSO) is seeking a talented and motivated CEO who will deliver our organisational strategy which aims to improve the lives of all those affected by a rare genetically determined disorder called Prader-Willi syndrome (PWS). 

The role of CEO at IPWSO is both challenging and rewarding. You can help deliver change for people affected by PWS from across the globe by helping us build solidarity, promoting scientific reasoning and research, helping to foster new relationships, supporting our members, and striving for equality for everyone affected by the syndrome.

You will work alongside passionate volunteers and experts in PWS from across all continents and with a skilled and small staff team based in the UK. We are all dedicated to making a tangible difference!

For the full person specification and the JD, please refer to the attachment below.

#CEO #Chief Executive #Chief Executive Officer 

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row!

The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters. 

Occasional travel to team meetings across the region.

Interviews will take place via Microsoft teams.

About the role 

Your main duties will include: 

• Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Services Manager as required
• Advising and supporting Business Support Managers with disciplinary, grievance, absence management, and performance improvement cases.
• Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
• Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Managers on phased return.

About you

The successful applicant will have: 

• Qualified or working towards CIPD
• Experienced in developing metrics and reports with data analysis ability
• Excellent working knowledge of Excel, Word and Outlook
• Experienced in supporting managers with ER cases

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

About Muscular Dystrophy Support Centre (MDSC)

Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.

The Role

We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.

Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.

Head of Delivery JD

Key Responsibilities

• Provide strategic and operational leadership for MDSC’s service delivery portfolio
• Lead and manage delivery teams, ensuring consistent, high-quality performance
• Oversee safeguarding, risk management, health & safety and regulatory compliance
• Develop and maintain quality systems, audits and performance frameworks
• Champion meaningful service-user involvement and co-production
• Lead service development, mobilisation and change management initiatives
• Build productive relationships with commissioners, funders and partners
• Oversee service budgets, financial planning and sustainability
• Support staff development, supervision and performance management

About You

You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.

You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.

What We Offer

• A senior leadership role with real influence and responsibility
• The opportunity to shape and grow impactful services
• Supportive, values-driven organisational culture
• Pension contribution
• Annual leave entitlement plus bank holidays
• Ongoing professional development

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

About Us:
We are a values-driven organisation committed to improving the lives of adults with complex needs. Our specialist Day Service provides a supportive, person-centred environment where everyone can thrive.

The Role:
We’re looking for a compassionate and organised Transition and Placement Coordinator to support adults as they move into our Day Service. You will coordinate personalised transitions and placements, liaise with families, carers, and external agencies, and work closely with our multidisciplinary team to ensure each individual receives the support they need.

Key Responsibilities:

• Develop and implement personalised transition plans.

• Coordinate pre-placement visits, trial periods, and placement allocations, including transport.

• Maintain accurate placement records and funding agreements.

• Organise reviews and adapt plans based on feedback.

• Act as primary contact for families, carers, and professionals.

• Build strong relationships with schools, social care, healthcare providers, and funders.

• Promote the Day Service and support smooth referral pathways.

Person Specification:

• Excellent communication, organisational, and advocacy skills.

• Experience working with multidisciplinary teams.

• Proactive, detail-oriented, and flexible to changing needs.

• Strong relationship-building and coordination skills.

• Experience with complex needs and adult transitions desirable.

• Proficient in record-keeping and IT systems.

• Person-centred, passionate, and a team player.

Why Join Us:

• Make a real difference in the lives of adults with complex needs.

• Be part of a supportive, collaborative, and values-driven team.

• Work for an organisation that values innovation, person-centred care, and inclusivity.

• We welcome applications from people of all backgrounds.