Service support officer jobs in Birmingham, west midlands

Join Camp Jojo as our Communications and Marketing Officer and help transform the lives of children and families through the power of inclusive summer camps. This is an exciting opportunity to shape the voice and profile of a small but growing charity with a big heart and an even bigger mission.

Camp Jojo is a vibrant charity dedicated to creating memorable, accessible camp experiences for children with additional needs and their families. We are looking for a proactive, creative and highly organised Communications and Marketing Officer to play a key role in supporting our next stage of growth.

In this varied and rewarding role, you will lead on all aspects of Camp Jojo’s communications – from managing social media and digital content to supporting internal communications with our Trustees, volunteers and partners. You will help tell the stories that matter, promote our impact to supporters and funders, and ensure our messaging is clear, consistent and engaging.

Working closely with our Communications Committee and Board, you will coordinate campaigns, produce newsletters and reports, manage our website content, and help develop effective marketing strategies. You will also provide essential administrative support, maintain key documents and procedures, and ensure communications activity runs smoothly and efficiently.

We are looking for someone who is a confident communicator, able to juggle multiple tasks, manage their own time effectively and work flexibly around the seasonal demands of the charity. Above all, you will share our passion for supporting children and families and be excited about contributing to a friendly, collaborative and purpose-driven organisation.

If you are creative, motivated and keen to make a genuine difference within a supportive team, we would love to hear from you.

Ataxia UK is in an exciting phase of expansion in its Fundraising activity, specifically regarding investment in a Philanthropy function with a dedicated member of staff. In the past, High Net Worth Individuals (HNWI) have been managed reactively by the CEO and other Fundraising staff as opportunities have arisen. Ataxia UK (AUK) now wants to make a step change, in response to identified potential within the current fundraising landscape, towards strategic management of a pipeline of HNWI. As part of this, AUK is looking to engage a consultant on a fixed term contract, to work closely with the Senior Philanthropy Manager to undertake comprehensive research & scoping, in order to populate a HNWI pipeline for AUK. 

Please note, due to the large number of applications we receive, you will only be contacted should we wish to invite you to interview.

Our Time Charity is seeking an experienced Corporate Fundraiser to help grow vital income through meaningful, long-term partnerships with businesses and corporate supporters.

This role plays a key part in delivering our fundraising strategy by connecting purpose-driven organisations with our mission to support children and families affected by parental mental illness. You will build and steward corporate relationships, develop partnership and sponsorship proposals, and represent Our Time Charity to external audiences.

Working closely with the CEO and wider team, you’ll help secure funding that directly supports our KidsTime Workshops and wider programmes – enabling children to feel supported, understood and less alone.

This role is ideal for someone with experience in corporate fundraising, relationship management or partnerships, who enjoys building connections, telling compelling stories, and turning shared values into lasting impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Friday 30th of January
Interview date: Tuesday 10th of February

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Tenancy Services Advisor
Location: Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.

Your day to day will see you:

• Supporting tenancy services officers with case management and administrative tasks.
• Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
• Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
• Accompanying officers on tenancy visits and inspections.
• Providing general support to the team with reports, records, and rota management.
• Taking part in project work, mentoring, and development activities as part of your internship.

What we're looking for:

• Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
• Strong communication and organisational skills.
• A genuine interest in housing and delivering positive outcomes for tenants.
• Ability to handle sensitive issues with empathy and professionalism.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

About MDSC

Muscular Dystrophy Support Centre (MDSC) exists to ensure that people affected by muscle-wasting conditions are not just supported, but heard, connected and empowered. We are a growing, values-led charity rooted in lived experience, community connection and practical impact.

This role sits at the heart of that mission.

The Role

This is not a tick-box participation post.

As our Service User Participation Worker, you’ll make sure service-user voice actively shapes our culture, communications and service design. You’ll build community connection, run meaningful participation activities, and capture powerful lived-experience insight that directly influences decision-making, storytelling and strategy.

You’ll work closely with colleagues across communications, therapy, fundraising and leadership — translating real experiences into real change.

What You’ll Be Doing

Building community & connection

• Designing and delivering inclusive activities, groups and events
• Creating both in-person and digital opportunities for peer support
• Supporting service users to become ambassadors and contributors

Leading meaningful participation

• Developing and embedding a clear participation and co-production model
• Facilitating forums, feedback sessions and co-production activities
• Making sure insight feeds directly into communications and service improvement

Capturing lived experience

• Safely and ethically collecting stories, feedback and content
• Working with the Communications team to create authentic, non-tokenistic content
• Ensuring consent, safeguarding and dignity are always front and centre

Advocacy & individual voice

• Supporting service users to share experiences and influence decisions
• Acting as a trusted point of contact
• Escalating safeguarding concerns where appropriate

Learning & impact

• Tracking engagement and participation outcomes
• Producing insight summaries and reports
• Closing the loop — showing people how their voice leads to change

About You

You’ll be organised, empathetic and confident working with people from all walks of life. You’re comfortable facilitating groups, handling sensitive information and balancing structure with warmth. You believe participation should be meaningful, not performative.

Experience of working with disabled people, health settings, charities or co-production models is an advantage — but mindset matters just as much as background.

What We Offer

• A role with genuine influence and visibility
• A supportive, values-driven team
• Strong commitment to training and development
• Employee Assistance Programme
• Pension contribution
• Generous annual leave (pro rata)

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

Permanent, full-time (37.5 hours per week)

Remote working with some UK and international travel

We are looking for an ambitious, experienced and passionate Chief Financial & Operations Officer (CFOO) to join The Lifescape Project, leading the evolution, management and delivery of our financial and operational capacities as the organisation grows.

Our impact as a charity depends on excellent financial management and the efficient provision of supporting operational structures, policies and ways of working. As the organisation grows and diversifies, we need a dedicated Chief Financial and Operations Officer to lead the management and development of these critical functions in close liaison with the CEO. The CFOO will be second in command to the CEO and a key member of the Management Team.

About us and the role

We are a small and quickly growing UK-registered charity whose mission is to protect and restore wild, natural landscapes. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that pursue this mission.

We use the approach of combining disciplines to design and deliver our work because the biodiversity crisis is driven and impacted by social, economic, legal and other complex factors. It is increasingly recognised that the urgent transformative change needed for a sustainable future on our planet is most effectively achieved through this approach. The Lifescape Project has a unique ability to apply these diverse areas of expertise to our mission whilst maintaining the agility of a smaller organisation in delivering our work.

Working in pursuit of our 2020-2026 strategy, the Lifescape Project has seen rapid growth in its impact, team and revenue since commencing work in 2020. Our annual revenue has increased from £265,000 in FY 2020/2021 to £1.2m in FY 2024/2025, with further growth expected in the current FY. Our team has grown from just one to a team which will number 20 at the time of the successful CFOO candidate joining. This growth to date and planned future growth requires constant evolution of our financial and operational infrastructure and an experienced hand to guide this process, which is the core purpose of the CFOO role we are seeking to appoint.

We are excited to be hiring for this role, which will be transformational for the organisation, allowing us to develop our approach to financial and operational matters and support the continued growth of our team and impact. The role will act as second in command and will deputise for the CEO when absent. We are therefore looking for a highly capable and experienced finance and operations leader with the vision to ensure that we continue to grow in a sustainable, effective and efficient way.

We currently have a full-time manager and officer in our Finance and Operations team (F&O Team), which the CFOO will be joining to oversee, develop and guide all relevant functions. With the small size of the team at this time, the CFOO will be expected to jump into the detail in some areas. In the short term this will include delivering some of the more complex areas of the F&O team’s work, such as the audit process, multi-year financial planning and legal compliance, with support from other team members and external advisers as appropriate. If we continue to succeed in delivering our growth strategy, the role will progress over the medium term with increasing team size/supervisory duties and reducing involvement in immediate implementation. Remuneration would also increase in line with growth and assuming strong performance in the role.

For further information, please download the job pack below. Candidates must review the entire job pack before applying.

To apply, please email a cover letter and CV (each a maximum of 2 pages).

Closing date: 9.00pm on 29th January 2026, however we will be reviewing applications as they come in and reserve our discretion to extend the deadline if necessary.

First interview: First round interviews are expected to take place virtually on Microsoft Teams between 3rd-6th February.

Second interview: Second round interviews are expected to take place between 23rd-27th February.

Assessed task: There will be an assessed task which candidates will be asked to complete, either before the first round or second round interview.

Start date: The role will commence as soon as possible from 1st April 2026, subject to the successful candidate’s availability.

Responsible To: Chief Executive
Location: Remote, but with flexibility to travel for in person meetings
Salary: £38,336 - £44,427 pro rata, per annum (dependent on experience) plus 8% pension contribution
Duration: Permanent established role
Hours: 0.8 FTE (29 hours 36 minutes per week), flexible
 
The Head of the CEO Office will provide leadership to the CEO Office team and serve as a key advisor to the CEO and Senior Leadership Team (SLT). This role will be responsible for the three specialist areas which form the CEO Office: People Services, Governance and Executive Support.
 
This role is responsible for delivering the People Services function for the organisation, including the development and implementation of People Services strategies, plans, policies and processes. You will lead the People Services team in delivering high quality support and advisory services.
 
This post requires the individual to understand, anticipate and react to the organisation’s changing needs, to think critically, make decisions, and offer solutions to problems with expert professionalism, sensitivity, and confidentiality. To implement Butterfly Conservation’s (BC) objectives through leadership of the CEO Office team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
 
Specific Tasks:
 
Delivering the People Services function
 
Responsible for delivering a high-performing People Services function ensuring all interactions adhere to BC’s inclusion and organisational values. To lead, manage and be accountable for the function, including:

• Aligning workload with BC’s Strategy and annual business plans.
• Advising, coaching, and enabling the People Services team to deliver effectively and create an engaging, supportive, and empowering environment.
• Ensure monthly workforce reporting systems are in place and actions followed up where required.
• Lead on Employee Health and Wellbeing initiatives, promoting a culture of engagement and self-responsibility.
• Implement, monitor and evaluate performance management systems and processes.
• In conjunction with the CEO and SLT, procuring external specialist support and/or legal advice as needed to minimise risk to the organisation.
• Act as the escalation point for complex employee casework, including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy, ensuring that the SLT members’ roles remain objective and that safe formal processes can occur if required.
• Account management for providers of BC’s People Services Workforce Systems, ensuring Service Level Agreements are met and partnership opportunities are maximised including Occupational Health, EAP services, Hireful and BreatheHR.
• Oversee and manage ‘Charity Learn’ BC’s online learning management system, to include setting up annual statutory training for all staff and creating bookable in-house training sessions as required.
• In conjunction with the CEO and SLT, develop and implement a People Strategy to include areas of succession planning, talent management, change management, and staff engagement.

 
Governance, Risk and Management Information & Reporting
 
Accountable for the smooth running of BC’s core governance activities and trustee meetings, including:

• Overseeing the risk and audit process for the CEO Office, bridging as needed between the Finance Directorate and the CEO Office Directorate.
• Ensuring all core legal requirements are met and that the trustees comply with their duties in accordance with the Articles of Association.
• Ensuring relevant statutory returns are submitted to Charity Commission and Companies House.

 
Executive Support

• Ensure the support function to the CEO and SLT is delivered efficiently and effectively, including direct line management of the Executive Assistant to the CEO and SLT PA’s.

 
Management and Development of Team members
 
Responsible for managing a team of five direct reports and undertaking all People Manager duties, including:

• Setting objectives, workload planning, holding 121 meetings and regular reviews.
• Conducting Performance Development Reviews and giving timely direction and feedback.
• Building engagement within the team and creating an environment of trust and wellbeing.
• Coaching and developing team members to ensure professional and personal growth and career development and supporting any training needs.
• Role modelling people management in line with BC’s values and competency framework, setting a good example from the CEO Office.

 
Strategy, Planning and Budgeting
 
Working with the CEO and SLT on the annual and long-term business cycles, including:

• Supporting with the creation of BC’s Strategy as required.
• Creating annual Directorate work plans to deliver actions and outcomes in line with BC’s strategic priorities ensuring teams within your responsibility have clarity and direction.
• Working with Finance to ensure that the function has adequate budget to match the work plans and supporting with budget refresh and reforecasting.
• Supporting the Directorate with workforce planning and resource management as required.
• Responsible for the CEO Office budget.

 
Relationship building, partnering and culture development,
 
Operating as a strong ambassador for BC and the CEO by:

• Cultivating and nurturing excellent working relationships both internally with all colleagues and trustees, and externally with branches, volunteers, partners, suppliers, funders, and sector networks.

 
General:

• Promoting and exemplifying BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Aligning with the mission and strategic goals of BC; commitment to species conservation, the environment and nature recovery.
• Undertaking any other reasonable duties as required and commensurate with the grade of post.
• Undertaking all duties and responsibilities in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
• Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
• Actively participating in on-going professional development activities, committing to personal and professional growth and development.

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 1 February 2026 at 23:59.
Interviews will be held 9 February and 12 February 2026.
 
REF-226 149

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases. We have an exciting opportunity to join our new safeguarding regional team operating in the northwest region and take this forward supporting Methodist churches and work.

Hours of work: 21 per week

About you

The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned to the Cumbria Methodist District requiring regular travel within this District area, and to provide support to colleagues across the regional area of the North West, which may involve occasional travel. The successful candidate will hold a relevant professional qualification and relevant experience and expertise in child and/or adult protection.

Our Culture, Values and Benefits:

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme with pensions matched up to 8%.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We are a Disability Confident Committed employer, and welcome applications from disabled people. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.

Closing date: 6th February 2026

Shortlisting date: W/C 11th February 2026

Interview (in person): 23rd February 2026

We reserve the right to close the vacancy early if we receive sufficient applications.

Do you have experience exceeding targets and building relationships with a wide range of people? Would you like to contribute to the UK’s leading dementia charity by promoting legacy giving to our Will writing partners and legal professionals across the North?

About the role
We are recruiting for a Legacy Partnerships Officer to join on a full-time basis, working 35 hours per week on a fixed term contract for 9 months. This is a home-based role, though you will need to be based in the Midlands, North East or North West of England, or Northern Ireland AND be willing to travel across that area for events as required.

As the Legacy Partnerships Officer (North) you will represent Alzheimer’s Society, raise our profile, and promote legacy giving to our Will writing partners and legal professionals to secure future income for the charity. You will work collaboratively across the organisation at all levels to maximise our Will writing partnerships.

You will be responsible for the targeted acquisition of new Will writing partners in your region, whilst delivering a seamless onboarding and retention journey for the professional audience, through outstanding relationship management.

Interviews for this role have been provisionally scheduled to take place on Friday 6th and Monday 9th February.

About you
Joining us, you will have good customer service skills with experience in a sales, marketing or business to business partnerships. You’ll also be able to network, particularly in a business partnership setting, and build rapport within a one-to-one relationship with a customer or business, discussing technical issues and combining persuasiveness with trust building.

Crucially, you’ll have a track record of exceeding targets and using your initiative to prioritise your work effectively. You’ll be a good communicator, able to speak publicly and communicate effectively with a wide range of people.

What you’ll focus on:

- Delivering an effective stewardship and retention programme of support for all Will writing partners by phone, email or via in-person meetings in an agreed time frame.
- Continually monitoring and evaluating the performance of our Will writing partners and making recommendations for future development by offering bespoke relationship management through face to face and virtual meetings and training.
- Maintaining accurate partner database records in compliance with Society policy and data protection laws.
- Planning, delivering and hosting acquisition and retention events for solicitors, including post event follow up stewardship activity.
- Meeting agreed annual targets through Will writing promotion which will support future Legacy income generation.
- Contributing to the continued development and project management of our Will offers. 
-  Working in collaboration with our Legacy Marketing Team and wider Regional Legacy Team to ensure that our Will offer messaging is supporter led, consistent and on brand.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families. 

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. 

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised, detail-focused and calm under pressure 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 23rd January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

Are you up for a new and exciting challenge, leading one of the most effective and nimble NGOs in the transport and environment sectors in England and Wales?

Transport Action Network (TAN) is seeking a dynamic and knowledgeable CEO to lead its remote team of six.

Since it was set up in 2019, TAN has established itself as a thought leader on planning and transport matters, while providing hands-on support and advice to local communities seeking better transport solutions. It has successfully challenged government decisions and helped local communities fight off damaging road schemes. Some examples include schames that would have harmed Stonehenge World Heritage Site, South Downs National Park and Rimrose Valley Country Park in Liverpool.

TAN is currently supporting the Queensbury Tunnel Society, trying to stop the government blocking up an old railway tunnel so that it can be repurposed for a new greenway. It is also opposing the Lower Thames Crossing 'smart' motorway.

Fancy, getting involved and making a difference?

We look forward to hearing from you.

Deadline for returning completed applications is 23:59 (GMT), Sunday 1st February, 2026

First interviews: 27th February and 4/5th March

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £15,514.27 per annum
Contract type: Part Time, Permanent

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026