Service support officer jobs in Birmingham, west midlands

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

Job Title: Independent Services Manager

Contract: Permanent

Hours: 25 hours per week

Salary: £22,857– £24,286 per annum (£32,000 - 34,000 FTE)

Location: Home based

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated associate Independent Persons, as well as managing the relationships with our commissioning authorities.You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures.They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 21st September 2026

Interview Date: 29th September 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2026 Coram Voice - Registered charity no: 1046207

About us

Community rail is a unique and growing grassroots movement made up of community rail partnerships, station volunteer groups and other community-led initiatives across Britain.

Together, these organisations and volunteers deliver a wide range of initiatives, from engaging young people and building confidence in rail travel, to improving accessibility, enhancing stations, supporting biodiversity projects and creating community spaces that bring people together.

Community Rail Network is the national membership and umbrella body for the community rail movement across England, Scotland and Wales. We empower, support and champion community-led partnerships and groups, helping them create social, environmental and economic value through their work.

Our team of 22 colleagues is based across Britain, working mainly from home while coming together regularly online and in person. We are a collaborative, values-led organisation, passionate about making a difference through community rail.

We believe in nurturing talent, supporting professional development and creating an environment where everyone can reach their potential while maintaining a healthy work–life balance.

About this role and your main responsibilities

We are looking for a compassionate, collaborative and creative leader to head up our work with members. Everyone on the team is here for our members, but you will lead the way in ensuring everything we do is driven by what members need, now and in the future, to help them develop, grow and thrive. You’ll also help ensure our members have a great experience whenever they are accessing our support and services.

As a member of the senior leadership team, you’ll actively contribute towards its collective work in driving organisational performance and success, including growing investment in our work so we can make an even bigger difference for our members and the communities they serve.

Please see the attached introduction from our Chief Executive and role profile for further information about the position, including its principal responsibilities and the experience, skills and attributes we are looking for.

Other information

The role will involve regular travel across England, Scotland and Wales to raise the organisation’s profile and engage with members, partners and key stakeholders.

There is flexibility on your location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or the north of England) and to Board meetings which alternate between online and London.

It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably. 

This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of three months. 

Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

Join SafeLives and play a key role in growing our community fundraising programme to help end domestic abuse. As our Community Fundraising Officer, you will inspire and support individuals, challenge event participants, regular givers and corporate supporters, ensuring they have an outstanding experience while raising vital funds for our work.

Working closely with colleagues across Fundraising, Communications and Influencing, you will develop engaging fundraising campaigns, manage our regular giving programme, The Starfish Club, coordinate challenge events, and create compelling supporter communications. You will also help identify and share powerful impact stories that connect supporters to the difference their fundraising makes.

We're looking for someone who is proactive, organised and creative, with excellent relationship-building and communication skills. You'll be motivated by working with a wide range of supporters, delivering exceptional stewardship, and finding innovative ways to grow income and reach new audiences.

This is an exciting opportunity to join a collaborative and values-led organisation where bravery, inclusivity, rigour and humanity are at the heart of everything we do. An understanding of the sensitivities surrounding domestic abuse, and a commitment to placing lived experience at the centre of our work, are essential.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 9th September. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

You will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions.

You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.

You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.

Duties and key responsibilities

Operational support

1. Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
2. Technical and logistical support across all operations for any meetings and webinars.
3. Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
4. Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
5. Management of membership queries

Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events

1. Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
2. Drafting forms and surveys using Microsoft Forms and SurveyMonkey
3. Other project areas: work with the membership manager to carry out activity analysis
4. Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.
5. Assess ways to improve project management and outcomes.
6. Provide general project support and carry out any other tasks requested by the manager.

Person specification

The membership support officer must have experience in project support and organisational administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will ideally have a good first degree, or relevant experience gained across a range of comparable settings, preferably with additional experience or qualifications in project management and/or business administration. Experience of working with senior staff and committees is essential.

The individual must have a legal right to work in the UK.

Attributes

Essential:

• advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, Surveymonkey, Salesforce, Teams, and Zoom.
• strong communication skills (in a cross cultural/professional environment)
• the ability to multi-task, prioritise and manage own workloads
• cultural awareness and sensitivity
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of two years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• experience of meeting planning including webinars
• experience gained working with teams and individuals across time zones internationally
• delivered a variety of business support and office services
• an efficient and well organised working style

Desirable:

• understanding of the physiotherapy profession
• ability to speak an additional language such as French, Spanish, Portuguese or Arabic

Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.

This is a pivotal senior leadership role with full strategic and operational accountability.  Leadership and exceptional communication skills will be critical as The DBR Foundation establishes and grows.  Reporting to the Board of Trustees, the Chief Executive Officer will have a proven track record and experience as a CEO or in a similar executive leadership position.  An extensive knowledge of the implementation of charity governance will be essential in this role. 

The Chief Executive Officer will be responsible for the drafting and implementation of policies and procedures, ensuring financial sustainability, overseeing activities, memberships, fundraising and advocacy.

The Chief Executive Officer will have responsibility for recruitment and establishing a new team, resources and managing key relationships in line with the overall strategic policies, direction, goals and budget, for the purposes of advancing The DBR Foundation’s objectives, purpose and identity worldwide.

The DBR Foundation’s objectives are:

• The improvement of health by furthering the advancement of the theory and practice of Deep Brain Reorienting ("DBR")
• The relief of emotional and psychological distress wherever it may arise by the provision of appropriate DBR training and therapy
• The relief of poverty and distress wherever it may arise by the provision of humanitarian aid, by supporting other like-minded charities

Key Responsibilities

Leadership, Strategy & Organisational Direction:

• Lead strategic initiatives and sustainable organisational long-term development
• Drive sustainable growth and measurable impact
• Lead organisational strategy and service development
  

Operations & Service Quality:

• Oversee all operational delivery
• Ensure members are equipped with relevant, up-to-date, and impactful resources

Financial Management, Corporate Governance & Regulatory Compliance:

• Provide strong financial oversight and sustainability planning
• Ensure regulatory, and governance compliance
• Performance and risk overview to the Board of Trustees

Business Development & Commissioning:

•  Income strategy and fundraising
• Grant applications and partnership funding
• Building relationships and funder partnerships

 People & Values:

• Build a high performing operational team
• Establish a culture that reflects the core values and culture of the Foundation

External Engagement & Stewardship:

• Act as senior ambassador and spokesperson
• Represent the Foundation across statutory, voluntary, education and health sectors
• Strengthen partnerships and influence

Essential Skills:

• Senior leadership experience in the charity, public or social sector
• Strong organisational and operational management experience
• Experience working with a Board of Trustees
• Proven financial oversight and budget responsibility
• Experience delivering organisational strategy
• Fundraising or income generation leadership experience
• Strong partnership and stakeholder management skills
• Commissioning and contract delivery experience

At Bipolar UK, we believe that no one should face bipolar alone. Every day, we work to ensure that people affected by bipolar can access the understanding, support and information they need to live well. As the UK's only national charity dedicated to bipolar, we reach around 10,000 people each month through our peer support services, online community, information resources, research partnerships and campaigns to improve diagnosis and access to care. 

We're entering an exciting period of growth and are looking for a passionate Senior Partnership Officer to help us build the partnerships and funding needed to expand our impact. Could you help us create a future where everyone affected by bipolar has access to timely support and specialist services? 

As Senior Partnership Officer, you'll play a pivotal role in developing and managing high-value relationships with corporate partners, major donors and strategic supporters. You'll identify and secure new partnership opportunities, create compelling funding propositions and steward supporters to deepen their engagement with Bipolar UK. Your work will directly help us reach more people affected by bipolar and deliver life-changing support across the UK. 

Key Details

Location: Flexible, home-based with occasional travel to events and team meetings. 

Hours: 35 hours per week. 

Salary: £35,000 depending on experience. 

Annual Leave: 25 days plus Bank Holidays (with an additional day accrued per each year of service)

Reporting to: Strategic Partnerships Manager. 

What You'll Be Working On

• Building and securing new corporate fundraising and strategic partnership opportunities. 
• Developing tailored partnership proposals and delivering engaging pitches to prospective supporters. 
• Managing and growing relationships with corporate partners, major donors and strategic allies. 
• Working with colleagues across services, fundraising and communications to develop innovative partnership opportunities. 
• Providing excellent stewardship through meetings, events, impact reporting and regular supporter engagement.
• Recording and tracking partnership activity through Salesforce and supporting effective monitoring and evaluation.

This Job Is For You If...

• You're a confident relationship builder who enjoys connecting with supporters and stakeholders. 
• You have experience securing income through partnerships, fundraising or business development. 
• You can create compelling written proposals and communicate persuasively with a range of audiences. 
• You're highly organised and able to manage multiple opportunities and projects simultaneously. 
• You're motivated by making a meaningful difference to the lives of people affected by bipolar. 

At Bipolar UK, we value diversity and encourage applications from people of all backgrounds and experiences. If you're excited about the role but don't meet every requirement, we'd still love to hear from you. Together, we can ensure that more people affected by bipolar receive the support they need.

At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK.

We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.

Accountable to: HR Advisor, Retail and Volunteer Operations Manager

Location: Home Based with travel to sites around the UK and to the Leamington Spa Office

Contract Information: 21 hours per week across a minimum of 3 days/Permanent

Salary: £15,288 actual (£25,480 FTE)

Benefits:

• 25 days holiday plus bank holidays (pro-rota for part time contracts)
• Pension Scheme
• Flexible working arrangements
• Birthday leave after 1 years’ service. 
• Paid mileage for travel to locations other than base location.

Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams

External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers

The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.

Key Responsibilities

Volunteer Recruitment and Onboarding

• Develop and deliver effective volunteer recruitment strategies
• Manage volunteer applications, interviews, and selection processes
• Coordinate onboarding, inductions, and training sessions
• Ensure all volunteers are safely and appropriately onboarded (including checks where required)

Volunteer Experience and Engagement

• Act as the main point of contact for volunteers, providing ongoing support
• Design and implement initiatives to enhance volunteer satisfaction and engagement
• Organise events, recognition programmes, and feedback sessions
• Build a strong, inclusive, and motivated volunteer community

Retention and Development

• Monitor volunteer engagement and identify opportunities to improve retention
• Provide opportunities for skills development and progression
• Address concerns and resolve issues in a timely and supportive manner

Communication and Coordination

• Maintain regular communication with volunteers through newsletters, updates, and meetings
• Work closely with internal teams to match volunteers to suitable roles
• Ensure clear role descriptions and expectations for all volunteer positions

Monitoring and Reporting

• Track volunteer data, hours, and impact
• Collect feedback and evaluate volunteer programmes
• Produce reports on volunteer engagement and outcomes

Safeguarding and Compliance

• Ensure all volunteering activities comply with organisational policies and safeguarding standards
• Promote a safe, respectful, and inclusive environment for all volunteers

Key Outcomes

Growth in Volunteer Base

• Increase in the number of active volunteers
• Strong pipeline of new applicants from diverse backgrounds
• Reduced time to recruit and onboard new volunteers

High-Quality Volunteer Experience

• Positive volunteer satisfaction scores (e.g. via surveys/feedback)
• Volunteers report feeling valued, supported, and connected to the mission
• Consistent delivery of a structured and welcoming onboarding experience

Volunteer Retention & Commitment

• Improved volunteer retention rates over time
• Increased average length of volunteer engagement
• Higher levels of repeat participation and commitment

Engagement and Community Building

• Regular and well-attended volunteer events, communications, and initiatives
• Strong sense of community and belonging among volunteers
• Increased participation in engagement activities (meetings, training, events)

Effective Volunteer Deployment

• Volunteers are well-matched to roles aligned with their skills and interests
• Positive feedback from internal teams on volunteer contributions
• Reduced gaps in volunteer coverage across departments

Measurable Impact of Volunteering

• Clear tracking of volunteer hours and contributions
• Demonstrable impact of volunteers on service delivery and beneficiaries
• Ability to evidence volunteer value for reporting and funding purposes

Strong Communication and Relationships

• Consistent, clear, and engaging communication with volunteers
• Positive relationships between volunteers and staff teams
• Timely response to volunteer queries and concerns

Compliance and Safeguarding

• All volunteers appropriately trained and compliant with policies
• Safeguarding standards consistently upheld
• Minimal incidents due to clear processes and proactive management

Service Development Manager

We are looking for an experienced and resourceful Service Development Manager to work closely with the CEO to establish and deliver a strong presence across Forest of Dean, Cheltenham and Tewkesbury.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Service Development Manager

Location: Remote/Gloucestershire, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office

Hours: Part-time, 30 hours per week

Salary: £38,000 pro rata (£30,811 actual salary for 30 hours per week)

Contract: 24-month fixed-term contract

Closing Date: 20th September 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

This is a hands-on role combining direct family support, project management, service development and partnership building. You will hold an appropriate caseload, develop new activity, build strong local referral pathways and help turn the countywide plans into practical support for families.

We need someone who is confident working independently, takes ownership, builds relationships quickly and can find practical solutions when there is no obvious route forward. The initial focus will be Forest of Dean, Cheltenham and Tewkesbury, but the role is designed to evolve as our countywide work develops.

Key accountabilities include:

• Service development and delivery
• Direct family support
• Project management
• Partnerships and referral pathways
• Funding, monitoring and sustainability
• Safeguarding and quality

The first year will focus on developing and delivering Home-Start services across Forest of Dean, Cheltenham and Tewkesbury. As the countywide work develops, the focus of the role may evolve to support wider service development across Gloucestershire.

For the first six weeks, the post will be predominantly based at the Stroud office for induction and orientation.

After this, the role will be mainly home and community based, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office.

About You

We are looking for someone who is practical, resourceful and motivated by making things happen.

You will be comfortable supporting a family one day and developing a new partnership or service the next and have enough frontline experience to understand what works for families and enough project-management discipline to turn ideas into effective delivery. You will not be joining a finished project with every detail already decided. We need someone who can understand the objective, identify what needs to happen next and move the work forward.

You will have experience of:

• Direct service delivery, ideally with families, children or communities
• Holding a caseload or providing ongoing one-to-one support
• Project management
• Developing or implementing new projects or services
• Building effective relationships with external organisations and professionals
• Working independently and taking responsibility for delivery
• Safeguarding and professional boundaries.

Practical requirements

You must:

• be able to drive;
• be willing and able to travel independently across Gloucestershire;
• be able to work predominantly from the Stroud office during the initial six-week induction period;
• subsequently be comfortable working from home and community locations;
• be confident using standard IT and case-recording systems.

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Service Development Manager, Service Development Manager Lead, Service Development Manager Deputy, Service Development Officer, Service Development Manager, Service Delivery Manager, Service Delivery Manager Lead, Service Delivery Manager Deputy, Service Development Officer, Service Delivery Manager, Service Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. The Boparan Charitable Trust exists to create brighter futures for them. Over the last decade the charity has continually increased the number of children it helps year on year. Whilst maintaining its core values of being accessible and flexible to families, offering one of the quickest turnaround times for applications of any charity in the UK, receiving and average of 2000 applications per year.

After a successful few years of growth, the charity has ambitions to continue to meet the increasing demand for its services, making this an exciting and pivotal appointment, as you will become part of the driving force behind this motivated team.

We are looking to recruit a motivated, enthusiastic and highly organised Charity Support Officer to work alongside our in-house team on a variety of third sector functions

You will need to have excellent communications skills, be persuasive, articulate and results driven, with top class administration and organisational abilities. Competent in Microsoft Office packages and various social media platforms.

MAIN DUTIES & RESPONSBILITIES

BENEFICIARIES:

· Be the first point of reference for beneficiary enquires and queries regarding the charity application process.

· Support the beneficiary manager in all aspects of the application process for the charity, to ensure a consistent high level of service delivery and administration.

· Ensure accurately maintained beneficiary records in accordance with GDPR and data protection guidelines.

FUNDRAISING:

· Provide administrative support to the events and fundraising manager as required

· Take ownership of the charity supporter / donor thank you process, in conjunction with the events and fundraising manager.

· Support on the wider charity events, such as the Bright Star Ball, Boparan Golf and Football Tournament.

SOCIAL MEDIA / WEBSITE UPDATES:

· In conjunction with the Charity Director, develop a social media / website calendar. Ensuring consistent year-round messaging for the charity supporters.

ADMINISTRATION:

· Oversee the charity office space, ensuring everything is kept in a tidy and good order for the wider team.

OTHER DUTIES:

· Undertake other reasonably requested duties under the direction of the Charity Director.

SKILLS & EXPERIENCES REQUIRED:

· Previous charity experience desirable.

· Ability to work independently but also as part of a highly motivated team.

· Able to manage competing priorities and meet deadlines.

· Strong IT and administrative skills.

· Organised and proactive approach.

· Flexible and able to travel throughout the UK.

HOW TO APPLY:

Application is by way of a CV and supporting statement.

All interviews will take place at the charity offices in B37 7BQ.

Closing Date for Applications: 12th August 2026.

**(The Boparan Charitable Trust is committed to safeguarding and promoting the welfare of children and vulnerable people. All appointments are subject to satisfactory pre-employment checks, which may include a DBS check where appropriate.)

Special Olympics GB is proud to support some of the most inspiring athletes in the world — individuals with intellectual disabilities who compete from local to international levels, breaking down barriers and showing the transformative power of sport both on and off the field of play.

As we enter an exciting new chapter, we are seeking an outstanding Director of Operations to join our Executive Leadership Team. This is a pivotal role for a strategic and values-driven leader who can strengthen our organisation, drive operational excellence and help deliver even greater impact for athletes, families and communities.

Working closely with the Chief Executive, Board and wider movement, you will lead organisational performance across governance, safegaurding, finance, people, systems, planning and delivery, ensuring Special Olympics GB is resilient, ambitious and fit for the future. As Executive Lead for Safeguarding and Welfare, you will champion a culture where the wellbeing, safety and dignity of every athlete remains at the heart of everything we do.

We are looking for someone who:

• Is inspired by the power of sport to transform lives and create more inclusive communities.
• Brings significant senior leadership experience and a track record of organisational development and operational excellence.
• Can translate strategic ambition into effective delivery and sustainable growth.
• Has experience of governance, compliance, finance, risk management and safeguarding.
• Builds strong relationships and partnerships, influencing with credibility and integrity.
• Leads with empathy, accountability and a commitment to inclusion.

The Director of Operations at SOGB is a wide-ranging, key role, reporting to the Chief Executive as a member of the Executive Leadership Team (ELT). Working across the organisation, the Director of Operations manages the operational and support services activities including governance, compliance, HR, business processes, IT, safeguarding, finance and health & safety to ensure that the organisation runs smoothly, efficiently and effectively.

Application Instructions

For Job Role specifics and how to apply please see the below SOGB Director of Operations Recruitment Pack.

The closing date for applications is Friday 4th September 2026 at 9am. There will be a two- stage interview process that will cover both culture/motivators and thematic competencies.  Stage 1 interviews will take place week beginning 28th September 2026 and stage 2 will take place week beginning 5th October 2026.

We are entering a period of unprecedented opportunity. Advances in treatment, increasing recognition of the condition, and growing awareness of healthcare inequalities provide a unique chance to strengthen our impact and expand our reach across the UK. Our ambition is bold: to engage and support at least 50% of the UK myasthenia community as members within the next five years, creating a movement that is representative, influential and impossible to ignore.

The successful candidate will lead the development of a thriving national community of people affected by myasthenia, ensuring that individuals and families feel connected, represented and empowered. They will transform community insight into meaningful campaigns, influence policy and healthcare decision-making, and position myaware as the authoritative voice for everyone affected by the condition.

Success in this role will be measured not only by influence and campaigning outcomes, but by the growth, engagement and mobilisation of our community. The Director will play a central role in delivering our ambition to reach, engage and retain 50% of the UK's myasthenia population as members and active supporters within five years, creating a change-maker movement that is representative of our goals.

Key Responsibilities

Community Growth and Engagement

• Contribute towards the development and delivery of a comprehensive membership growth strategy aimed at engaging at least 50% of the UK myasthenia community within five years.
• Build a deep understanding of the patient journey and identify opportunities to connect with people from diagnosis onwards.
• Lead the development of services, programmes and engagement approaches that increase membership recruitment, retention and participation.
• Ensure that people affected by myasthenia are at the heart of all organisational decisions, campaigns and strategic priorities.
• Create pathways for members, volunteers, supporters and ambassadors to actively contribute to myaware's work.
• Use data, insight and market intelligence to measure community reach, identify underserved groups and drive continuous improvement.

Campaigning, Policy and Influence

• Develop and implement a national campaigning and influencing strategy focused on awareness, equity of care, access to treatment and service improvement.
• Position myaware as a leading voice within healthcare, policy and rare disease discussions across the UK.
• Build strategic relationships with parliamentarians, government departments, NHS organisations, Integrated Care Boards, NICE, clinicians, researchers, industry partners and allied charities.
• Lead public affairs activity, including consultation responses, parliamentary engagement, policy briefings and stakeholder events.
• Ensure lived experience evidence informs policy development, healthcare decision-making and treatment access discussions.

Organisational Leadership

• Serve as a member of the Senior Leadership Team and contribute to organisational strategy and performance.
• Foster a culture of innovation, inclusion, collaboration and measurable impact.
• Work closely with fundraising, communications, partnerships, and service delivery colleagues to maximise organisational reach and effectiveness.

Awareness and Public Engagement

• Increase awareness and understanding of myasthenia among healthcare professionals, policymakers, media and the public.
• Lead initiatives that strengthen myaware's visibility, reputation and influence.
• Support the development of compelling campaigns, media activity and storytelling that inspire engagement and drive action.
• To be the spokesperson for myaware.

What Success Looks Like

Within five years, the postholder will have:

• Led significant growth in membership, progressing towards engaging at least 50% of the UK's myasthenia community.
• Increased participation in surveys, campaigns, events, volunteering and lived-experience activities.
• Established myaware as the recognised national voice for people affected by myasthenia.
• Secured meaningful influence in policy, healthcare and treatment access discussions.
• Generated evidence of improvements in awareness, service delivery, treatment access and patient representation.
• Built a highly engaged and empowered community capable of driving change at local, national and system levels.

Person Specification

Essential Experience

• Significant senior leadership experience within the charity, healthcare, membership, public affairs or advocacy sectors.
• Proven success in growing and engaging communities, memberships, movements or supporter bases at scale.
• Experience developing and delivering campaigning, influencing or public affairs strategies that have achieved measurable outcomes.
• Strong track record of building relationships with senior external stakeholders and decision-makers.
• Experience using data, insight and lived experience to shape organisational priorities and influence strategy.
• Experience leading, motivating and developing high-performing teams.

Essential Knowledge and Skills

• Outstanding strategic thinking and leadership abilities.
• Exceptional communication, influencing and relationship-building skills.
• Strong understanding of community mobilisation, supporter engagement and membership growth.
• Ability to translate complex healthcare and policy issues into compelling public narratives and calls to action.
• Strong analytical and performance management skills.
• Commitment to inclusion, co-production and patient-centred approaches.

Personal Attributes

We are looking for someone who is:

• Ambitious about building one of the UK's most engaged rare disease communities.
• Passionate about amplifying the voices of people with lived experience.
• Collaborative and inspiring.
• Politically astute and credible with senior stakeholders.
• Resilient, innovative and outcomes focused.
• Motivated by creating lasting change for people living with long-term health conditions.

Why Join Us?

myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

This is a rare opportunity to build a community movement capable of transforming lives. You will lead the growth of a national membership community, shape policy and healthcare conversations, and help ensure that every person affected by myasthenia feels informed, supported, represented and connected.

Together, we aim to ensure that within five years, at least half of everyone living with myasthenia in the UK knows, trusts and actively engages with myaware as their community, their advocate and their voice.

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Friday.4th September

Provisional interview dates will be week commencing: 28.9.26

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

Finance & Governance Lead

Salary: £45,000 - 47,500 FTE (£22,500-£23,750 pro rata depending on experience)

Hours: The role is 0.5 FTE employee ie 2.5 days/20 hours a week. Occasional flexible working may be required.

Location: Remote, preferably in the Northwest, with monthly travel to Liverpool.

Contract: 24-month contract with the intention to extend, subject to funding. 

Responsible to: Chief Executive Officer and working closely with the Programmes Lead and Development Manager.

Probation period: 3 months

Line Management: This role has no line management responsibility.

About Worldwide Radiology

We are a volunteer-led charity committed to reshaping the landscape of global healthcare. We work internationally  and have a clear and ambitious mission: to improve access to quality diagnostic imaging worldwide, specifically within low- and middle-income countries.

About the role

Your work will span all areas including bookkeeping, financial management and reporting, statutory accounting, budgeting, grant management, and charities commission governance and compliance. In short, it is a very hands-on role.

We are seeking the right person to join our Senior Leadership Team and lead the charity’s finance and governance functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. You will play a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and Programmes Lead to ensure the charity remains financially resilient and well-governed.

This job is for you if you possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. You will be proactive, reliable and adaptable and you will be comfortable using a range of IT tools and working in a remote, global environment.

Working closely with our UK and international team, as well as our global network of volunteers and partners, clear communication and cultural awareness are also important.

Key responsibilities

Strategic Financial Leadership

● Contribute to the strategic leadership and development of the charity, providing financial advice and insight to the Chief Executive, Senior Management Team and Board of Trustees

● Lead financial planning, budgeting, and forecasting supporting the  organisational sustainability and long-term financial resilience

Financial Administration

●      Full bookkeeping responsibilities on Xero accounts package.

Financial management

● Lead all aspects of financial management and control including the preparation of timely management accounts, finance reports and forecasts. These will allow you to monitor the financial performance of the organisation and provide analysis and recommendations.

●      You will manage the cashflow management, reserves and investments, and oversee the payroll and other statutory obligations

● Ensure effective financial systems, processes and internal controls are maintained

Statutory Accounting

● Lead the preparation of annual statutory accounts liaising with the external accountant, ensuring compliance with Charity SORP, Companies House, Charity Commission and HMRC requirements

Funding & Grant Management

● Lead the financial management, monitoring and reporting of restricted and unrestricted funding, ensuring compliance with funder requirements and supporting effective budget management across the charity

● Support budgeting and reporting for grants, contracts and funding agreements.

Governance & Compliance

● Prepare financial reports and papers for the Board of Trustees and present at the meetings.

● Support organisational risk management and governance processes

● Develop and maintain financial policies and charity wide policies

● Manage the Charity insurance requirements and renewal

Management

● Lead and develop the finance function identifying opportunities to improve systems, processes and reporting

● Support the wider aims of the charity and, from time to time, carry out other general duties as may reasonably be required by the Chief Executive Officer

Essential skills and qualities

● A financial control and reporting background with an accounting qualification (e.g. ACA,ACCA, CIMA, CIPFA or QBE)

● Experience in a senior finance role

● Experience of organisational governance, ideally with knowledge of Charity SORP and charity regulations. 

● Experience of restricted fund accounting and grant management

● Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission. 

● Experience of cash flow forecasting. 

● A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff. 

● Ability to prioritise and plan activities to meet strict deadlines. 

Desirable

● Experience supporting boards or governance processes.

● Experience working or volunteering in the non-profit and/or health sector.

● Experience working or communicating across cultures