Services manager jobs in northolt, greater london

We are looking for a passionate, skilled individual to join our diverse and talented team as Policy and Communications Manager.

We are a unique organisation that supports and champions London’s charities and community groups to contribute to a united, thriving and resilient London.

London Plus is a trusted partner of organisations across all London’s 32 boroughs, as well as key London-level organisations including the Greater London Authority and London Councils. We are looking to the future and planning to grow our strategic impact and effectiveness on behalf of the sector.

We are now looking to fill this brand new role, which will build on the solid foundations in place within the organisation to help us tell the story of London’s charity sector, effect positive change and connect with stakeholders to build our influence.

Job Title: Digital Learning Manager

Reports to: Director of Education Training and Events

Line reports: None

Department: Education, Training and Events

Contract terms: Full-time, fixed-term 3 years

Salary: £44,727-£47,568

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, support the personal and professional development of our members and influence change to make a difference to the lives of patients with eye conditions.

Main Purpose

The RCOphth provides education, support and professional development for ophthalmologists of all grades and across all of their roles. It also contributes to education in eye care and ophthalmology for undergraduate medical students and practitioners in other medical specialties and ophthalmic professions. The RCOphth aims for all its audiences to be able to access the ophthalmology education they need, when and where they want it, and in the form most appropriate for the learner and the learning material.

This role is an exciting new opportunity for you to play a leading part in the development and delivery of our digital learning provision.

You will work closely with colleagues and editors/co-editors to ensure that this membership benefit is valued by the membership and external audiences and their experience when using the platform is optimised.

Key Responsibilities

• Management of the INSPIRE digital learning platform (Brightspace)
• Work with Editors, Co-Editors, Instructors and Contributors on the production of high-quality digital learning materials in terms of content, level and educational rigour
• Increase learner engagement and satisfaction
• Develop mechanism to sell INSPIRE to non-members in the UK and the overseas market
• Contribute to the development and maintenance of the RCOphth Digital Learning strategy

INSPIRE Platform

• Provide a skilled helpdesk service to users. This can involve talking users through how to use the platform, and sometimes dealing with difficult technical enquiries that require explanations to non-technical users.
• Manage the progression of materials through the necessary stages of creation and development and ensuring that materials are uploaded onto INSPIRE in a timely manner.
• Develop the functionality of the platform and managing its interaction with other software such as the membership database and collection of payments

Editors/Co-Editors/Instructors/Contributors

• Provide support to Editors and Co-Editors in loading resources onto the INSPIRE platform and integrating them to create learning materials.  This will entail formatting and editing text, images and video for house style and grammar whilst maintaining medical/scientific accuracy.
• Checking consent and clearing copyright/licensing permissions for materials used in INSPIRE.
• Organising Editor and Co-Editor meetings and workshops.
• Create mechanisms to obtain user feedback on learning materials and evaluate the platform to direct change.

Communications/Liaison

• Liaise with internal colleagues in the Department, the Communications Team and external stakeholders in relation to the development and promotion of online resources.
• Liaising with College staff from other departments about current and future projects that require support from INSPIRE or will generate learning materials for the platform.
• Liaise with those organising and delivering courses and webinars to record presentations, select and upload materials, and create specific learning pathways for delegates.
• Work with the Education Co-ordinator to design and produce promotional materials for resources.
• Work with e-Learning for Health (e-LfH) on the materials that the College has on that platform and integrate materials onto INSPIRE. This includes attending the Content Provider Group meetings of which this College is a member as well as other meetings as appropriate.
• Create, recruit to and support a Digital Learning Editorial Board which will be responsible, with other stakeholders, for ensuring materials are up-to-date and quality assured for 100% accuracy.  Once in place, be the staff contact responsible for the effective running of the Board and relevant processes.
• Be a member of and contribute to the INSPIRE Group (operational group of largely staff) and Digital Learning Subcommittee (members and staff).
• Undertake any other duties related to the job purpose which may be necessary in the work of the team.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment in consultation with the job holder.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equality and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

•  being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person Specification

 Knowledge, Qualifications and Experience

• Significant experience working with digital learning, delivered via an online learning platform (such as Brightspace)
• Experience in proofreading and copyediting scientific and clinical documents to strict standards
• Experience of multitasking in a busy role with competing demands and deadlines
• Experience of working independently and autonomously to meet objectives
• Experience of dealing with enquiries from users, including those with limited technical knowledge

Skills and Abilities

• Excellent communication skills both written and verbal
• Ability to work and communicate effectively with a wide range of stakeholders
• Work with a strong focus on quality of service
• Exercises tact and diplomacy
• Demonstrates a flexible and adaptable approach to work
• Close attention to detail

Personal Qualities (Attributes)

• Commitment to equity, diversity and inclusion with an understanding of how this applies to own area of work
• Committed to own continuing professionaldevelopment
• Solution orientated with a drive to find opportunities for improvement and innovation

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future:

• Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
• Life assurance of 4x of base salary

Career development:

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel:

• Season ticket loan
• Cycle to work scheme

Wellbeing:

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your CV and a covering letter (maximum 2-pages). The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston on 17 June. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 9 June.

We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.

About Us 

The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.

From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more. 

About Women Off to Work

We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.

WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans. 

About the Role

The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.

We would love to see an application from you if you have: 

• Demonstrable project management experience 
• The ability to lead a team to success 
• An understanding of the needs of women who are marginalised within the world of work 
• Experience of co-design and embedding service user voice/experience into delivery models 

 Staff benefits for working at The Abbey Centre: 

• Subsidised lunch 
• Interest-free season ticket loan/ bicycle loan scheme 
• 23 days annual leave (plus public & statutory holidays) – pro-rata 
• Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions. 

About Us

King’s Global Health Partnerships works with health facilities, academic institutions and governments to strengthen health systems and improve the quality of care in five countries: Somaliland, Sierra Leone, the Democratic Republic of Congo, Zambia and The Gambia. We bring together health, academic and international development expertise from King’s College London, the UK’s National Health Service (NHS) and our international partners to:

• Educate, train and support healthcare workers
• Strengthen healthcare and training institutions
• Enhance national health policies and systems

We connect UK and African health professionals, providing training, mentoring and hands-on support; and undertake collaborative research to inform policy and practice. We also support our partners by providing access to funding, networks and development opportunities. Through these long-term partnerships and our global volunteering scheme we promote skills and knowledge exchange, and mutual learning that contribute to building a stronger health workforce and improved quality of healthcare both internationally and in the UK.

Our partnership in Somaliland is over twenty years old and over that time we have built a track record in health workforce development.  With a focus on Maternal and Child health we have supported our partners in Somaliland to strengthen pre-service education and training for the next generation of doctors, nurses and midwives. 

Our partnership in Zambia is six years old. King’s Global Health Partnerships (KGHP) initiated a long-term partnership with Arthur Davison Children’s Hospital and Ndola Teaching hospital, in Ndola province, Zambia. Work in Zambia has focused on maternal and newborn health, breast cancer surgery, antimicrobial stewardship and health worker wellbeing.

KGHP is based within the School of Life Course & Population Sciences. The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites experts across 5 departments, Women and Children’s health, Nutritional Sciences, Population Health Sciences, Ophthalmology and Twins & Genetic Epidemiology, overall covering the complexities of life course health & disease from individual cells molecular genetics to whole population level.

Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and hugely successful: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Guy’s, St Thomas’, Waterloo and Denmark Hill campuses, our academic programme of research, teaching and clinical practice is embedded across all SLCPS departments.

About the role

We are looking for a Programme Manager to lead on the management of our current programme activities in Somaliland and Zambia. The role will lead on the management of various grants/ projects within our Somaliland and Zambia partnerships as well as strengthening our partnership approaches in these two countries. The role will be responsible for project closeout, startup of new projects secured as well as developing new funding proposals to support the aims as set out in our partnership and organisational strategies. 

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. BSc or MSc in Global Health or International Relations or aligned subject
2. Relevant experience managing multiple projects (including large and complex grants/contracts) throughout the full project cycle, preferably projects delivered by consortiums
3. Relevant experience working collaboratively with partner organisations in low resource settings
4. Financial management and budgeting experience for complex multi-year, multi-partner projects
5. Experience of developing MEL strategies for large and complex programmes, including developing indicators, theories of change, learning processes
6. Experience coordinating and managing the development of successful funding proposals including institutional donors such as FCDO and the DHSC
7. Significant experience in donor compliance and relationship management, preferably including trusts and foundations and institutional donors
8. Committed to equality, diversity and inclusion, actively addressing areas of potential bias

Desirable criteria

1. Knowledge/expertise of global health, health systems strengthening, or health workforce
2. Exceptional planning, organisation and execution skills
3. Strong communication skills: written and verbal
4. Experience of managing and developing staff from different backgrounds
5. Strong IT skills including Excel, Word, Outlook, PowerPoint and databases

Job Brief

We are seeking a dynamic and compassionate leader to oversee the design and delivery of person-centred community programs, manage wellbeing and support services, and lead the development of a thriving volunteer team. This is a unique opportunity to shape impactful services that make a real difference in people’s lives, while nurturing a supportive, values-driven environment for staff, volunteers, and community members.

A collaborative and community-focused professional, you will be passionate about fostering wellbeing, inclusion, and cultural connection across the Irish and wider communities in London. This is a unique opportunity to join the London Irish Centre at a transformative time in its history, leading impactful engagement initiatives and wellbeing programs that support the charity’s strategic vision of empowering and enriching lives through Irish community and culture.

 About You

• You have solid experience working in community engagement, wellbeing, or support services, ideally within the charity, public, or community sectors.
• You are passionate about making a difference and bring a positive, proactive attitude to your work.
• You are a supportive and motivating team leader with a track record of successfully managing people and delivering community-focused services.
• You are a confident communicator with strong interpersonal skills, able to build relationships across diverse teams and communities.
• You are experienced in coordinating projects or services, with excellent organisational skills and the ability to manage competing priorities.
• You are flexible, approachable, and comfortable working in a dynamic environment where no two days are the same.

Key areas of responsibility

• Lead, manage and support the programmes and support team, and oversee volunteer coordination to deliver high-quality community focused services.
• Enhance team members performance, learning, development and wellbeing through supervision, appraisals, and training.
• Develop and implement inclusive and engaging community programmes that respond to the evolving needs of the community.
• Manage direct support services, ensuring safe, person-centered and best practice case management.
• Develop and manage the volunteer strategy, including recruitment, training, development, and retention of volunteers alongside the Director of Community.
• Act as a Safeguarding Lead, supporting the duty manager system and working with senior leadership to maintain high safeguarding and safety standards.
• Work collaboratively with all Community Services teams and other internal teams to provide holistic wraparound support to community members.Manage and promote effective use of internal systems, including the database (Beacon).#Prepare reports, support funding bids, and contribute to strategic reviews and projects.
• Represent the organisation across external networks.
• Proactively build partnerships to enable collaborative service delivery and the sharing of best practice.
• Any other tasks and duties at the direction of the line manager.

This job description is a guide to the nature of the work required of the Community Engagement and Wellbeing Manager. It is not wholly comprehensive or restrictive and may be reviewed as required.

Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

 The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Mental Wellbeing Manager

Job Summary:

The Mental Wellbeing Manager will lead Manor Gardens’ culturally competent, trauma-informed mental health work with young men aged 18–25 funded by City Bridge Foundation, and oversee our wider wellbeing programme, funded through other sources including individual giving. They will be responsible for delivering early intervention and therapeutic support for young men from Black and minoritised backgrounds and refugees and asylum seekers, while also managing the delivery of a broader programme of community wellbeing activities for adults.

The postholder will line-manage two Activities Workers and have oversight of a pool of sessional staff and volunteers delivering peer support, group activities, and therapeutic interventions. This role requires a strong understanding of mental health, experience in group and 1-to-1 support, and a commitment to culturally competent, person-centred approaches.

About Manor Gardens Welfare Trust

Manor Gardens Welfare Trust (MGWT) is a health and wellbeing charity based in Islington, supporting communities for over 100 years. Our mission is to reduce health inequalities and empower people to take control of their lives through culturally competent, trauma-informed, and person-centred services. We provide accessible support in multiple languages and work with people experiencing multiple disadvantages, including poverty, poor mental health, social isolation, and barriers to accessing essential services.

We deliver a wide range of services including advocacy, mental health support, youth work, and wellbeing activities. Our approach is rooted in co-production and lived experience, and we work closely with local partners across statutory and voluntary sectors to improve outcomes for underserved communities.

Our core values are:

· Resilience – building strength and adaptability to meet challenges.

· Inclusivity – ensuring everyone feels valued and respected.

· Empowerment – enabling individuals to take control of their lives.

· Teamwork – fostering collaboration and mutual support.

Reporting to:

Director of Services and Development

Hours:

21 hours per week

Salary:

NJC Scale PO1 point 28 - 31 (£40,641- £43,450) pro rata

Liaison with:

Clinical Lead, Service Managers, staff, volunteers, community members, local partners including Camden and Islington NHS Foundation Trust (CANDI), Islington Public Health, Metropolitan University, VCS groups and other stakeholders.

Role Overview and Purpose:

The Mental Health Nurse is a key member of our team, focused on delivering high-quality mental health services to young men in the community. This role requires a proactive approach to engage with individuals who have not previously accessed mainstream mental health support, using culturally sensitive methods to build trust and promote mental well-being.

Key Responsibilities:

1. City Bridge Mental Health Programme Delivery (50%)

· Ensure the effective delivery of therapeutic and early intervention support for young men aged 18–25, including one-to-one and group support.

· Oversee work delivered by sessional psychotherapeutic staff and ensure quality, safeguarding, and continuity.

· Facilitate or coordinate safe, inclusive peer support spaces in community settings.

· Use culturally competent and trauma-informed practices to build trust and engagement among the target group.

· Conduct initial screening or assessments where appropriate and manage referrals to statutory and specialist mental health services.

· Collaborate closely with the Clinical Lead and Evaluation Lead to ensure the quality, safety, and effectiveness of delivery.

2. Recruit, train and support Peer Mentors

· Recruit two cohorts of 8 young bilingual adult men and women from Black, minoritised and refugee backgrounds, who have lived experience of mental ill health, exploitation, violence or traumas related to their experience of migration.

· Oversee the accredited training of 16 young adults as Peer Mental Health Mentors (two cohorts) in partnership with CANDI and ensure additional training in safeguarding, cultural competency and equalities

· Provide 121 support to Peer Mental Health Mentors and ensure they access clinical supervision

3. Management of Wellbeing Team and Sessional Staff (20%)

· Line-manage two Activities Workers responsible for delivering adult wellbeing activities (e.g. gardening, yoga, ESOL, conversation cafés).

· Provide supervision, direction, and support to ensure delivery aligns with MGWT’s values and trauma-informed approach.

· Oversee a pool of sessional facilitators and volunteers, ensuring coordination, safeguarding, and quality of delivery.

· Support co-production and ensure wellbeing activities are shaped by the voices of service users with lived experience.

4. Monitoring and Evaluation (10%)

· Maintain accurate records of all therapy sessions, assessments, and referrals.

· Collect and analyse data to evaluate the effectiveness of mental health interventions.

· Work with partners at Metropolitan University to ensure the external evaluation of the service.

· Contribute to the development of evaluation reports and share findings with key stakeholders including the All-Age Mental Health Partnership Board and Locality Leadership Boards.

5. Partnerships and Community Engagement (5%)

· Build and maintain strong relationships with local partners (e.g. CANDI, MIND, housing providers, youth and refugee organisations).

· Represent MGWT in borough-wide forums (e.g. All-Age Mental Health Partnership Board, Bright Lives Alliance).

· Promote the service through local outreach, events, and communication with community partners.

6. Organisational and Other Duties (5%)

· Contribute to MGWT-wide initiatives and cross-organisational learning and planning.

· Attend internal meetings, training, and working groups.

· Undertake other duties as reasonably required to support the effective functioning of MGWT services.

Person Specification:

Person Specification

Qualifications and Experience

· A recognised qualification in mental health or psychological support (e.g. RMN, PGDip in Psychotherapy or Counselling, Occupational Therapy (Mental Health), or other UK-recognised accreditation).

· Significant experience delivering mental health or wellbeing support to people from minoritised or refugee backgrounds.

· Experience delivering trauma-informed and culturally competent support.

· Proven experience facilitating group and 1-to-1 support in community settings.

· Experience line-managing staff or volunteers.

· Experience supporting monitoring and evaluation or working with academic evaluators (desirable).

Knowledge and Skills

· Understanding of structural and cultural barriers to accessing mental health support.

· Familiarity with tools like SWEMWBS and Brief Resilience Scale, or similar wellbeing assessments.

· Strong organisational skills, including managing caseloads and staff supervision.

· Ability to support reflective practice and provide emotional support to peers or staff.

· Excellent written and verbal communication skills.

· IT proficiency including data entry and case recording.

Attributes and MGWT Values Alignment

The successful candidate will demonstrate a strong alignment with MGWT’s values:

· Resilience: Emotionally robust, calm under pressure, and able to support others through complex challenges.

· Inclusivity: Culturally sensitive, anti-oppressive, and committed to accessible services for all.

· Empowerment: Committed to co-production, believing in people’s ability to grow and recover.

· Teamwork: Collaborative, respectful, and committed to supporting colleagues and service users alike.

Additional attributes:

· Self-motivated, flexible, and able to manage competing demands.

· Commitment to safeguarding, confidentiality, and ethical practice.

· Ability to work across cultures, languages, and experiences with sensitivity and humility.

· Fluency in a relevant community language (e.g. Arabic, Somali, Tigrinya, Bengali) is desirable but not essential.

Permanent, full-time (five days per week)

Hybrid – will be expected to be based from one of our regional offices in London, Coventry, Norwich, Leeds or Cardiff.  There will be home working flexibility but also an expectation to travel when required.

Ref: DJS-251

Closing Date: Monday 19th May 2025 at 11pm 

Are you an influential, collaborative and inspiring leader with a proven track record of managing and developing large, diverse, and cross-functional teams with a focus on fostering collaboration, performance, and engagement?  Do you have extensive project management experience, including successful coordination of people, financial, and material resources to achieve complex objectives?

If so, join St Giles as Director of Justice Services, where you will oversee the day-to-day operations of all services being delivered under our Justice pillar, plus provide strategic leadership on all aspects of our work in the justice sector and senior-level expertise to significantly influence and impact the charity’s overall direction and achievement of our strategic objectives.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Working collaboratively with the other Service Delivery Directors, you will be responsible for defining and shaping departmental policies and systems to ensure alignment with long-term strategic goals and setting standards that drive operational excellence. We will count on you to develop annual work plans to align service delivery with KPIs, funding agreements, and organisational priorities and manage pillar-wide budgets, ensuring financial efficiency and sustainability.

You will provide inspiring leadership and development to cross-functional teams, fostering a high-performance culture and ensure staff feel supported, empowered, and engaged with organisational values.  We will also expect you to develop influential networks to strengthen partnerships, increase funding, and enhance St Giles' reputation profile and to lead best-practice safeguarding approaches that prioritise client and staff well-being.

What we are looking for

• A qualification (minimum accreditation Level 5) of strategic leadership, project management, or similar

• Strong knowledge of the ongoing issues faced by those who have been, or are currently serving, either a custodial or community sentence

• Experience working in a high-pressure, fast-paced work environment 

• An understanding of how employing staff with lived experience can provide additional value and impact to services delivered to their peers.

• Strong knowledge of safeguarding legislation 

• Sound understanding of different funding requirements 

• Exceptional interpersonal, negotiation and communication skills, written and verbal. 

Please see the full appointment brief for a comprehensive overview of St Giles charity and the Director of Justice Services role available on our website (via the apply button). 

Please note: this role requires that successful candidates must undergo an Enhanced Adult Workforce DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply 

Please see the full appointment brief for a comprehensive overview of St Giles charity and the Director of Justice Services role available on our website (via the apply button). 

Closing Date: Monday 19th May 2025 at 11pm 

About This Job

We are seeking a highly organised and proactive Service Support Officer to join our Service Operations team. In this role, you will play a key role in supporting cadet units by assisting with their queries, resolving technical issues, and providing guidance & training on digital systems. You will ensure that users receive timely and effective support, helping them navigate challenges and make the most of our digital services. Additionally, you will collaborate with stakeholders to enhance system functionality, produce analytical reports, and contribute to the ongoing improvement of our digital solutions.

This is an exciting opportunity to work in a dynamic digital environment, supporting applications that enable the smooth operation of Cadet Forces across the UK. If you have strong administration and IT skills, excellent communication abilities, and a problem-solving mindset, we’d love to hear from you!

Responsibilities

· Provide direct support to cadet units, assisting with system queries and problem-solving.

· Manage helpdesk queries, ensuring timely and effective resolution of technical issues.

· Collaborate with stakeholders to understand their needs and support digital solutions.

· Identify and report system bugs to the development team.

· Produce clear and effective user guidance materials.

· Generate reports using Oracle Analytics to support decision-making.

· Undertake additional tasks as required.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 18th May 2025.

Interviews will be held (virtually) during the week commencing 26th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

• Co-ordinate the day-to-day delivery of DAII’s advice and information service
• Provide direct support to clients with complex or ongoing needs
• Support colleagues and volunteers in dealing with multi-issue casework
• Ensure records are kept accurately and support monitoring and reporting
• Build partnerships with statutory and voluntary services to provide joined-up support
• Lead on quality assurance work as we prepare for AQS accreditation
• Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

• At least 18 months’ experience in advice, advocacy or support work
• Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
• Excellent digital and administrative skills, including using case management systems
• Experience working with people with complex needs and navigating multi-agency support
• Excellent written and verbal communication skills
• Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

• A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
• Experience supporting or coordinating a small team or service
• Familiarity with AdvicePro or similar systems 
• Understanding of trauma-informed and person-centred approaches

What We Offer

• A supportive, values-led working environment
• The chance to shape and improve an essential community service 
• A small, dedicated team where your voice and will make a difference
• Training and development opportunities
• A work culture rooted in trust and wellbeing
• Employee Assistance programme 
• Employee Discount Scheme 

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The successful candidate will be involved in leading and co-ordinating the delivery of Crohn’s & Colitis UK’s research strategy including our programme of grants, and our work to support increased patient and public involvement in research.  They will work with the Director of Services & Evidence and Head of Evidence & Research to support the charity’s involvement with external research bodies and contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet our strategic objectives.

About You

We are looking for someone who has proven experience of delivering successful research funding and patient and public involvement research activities.  The successful candidate must be adept at establishing and maintaining effective relationships with external stakeholders and comfortable working with operational performance metrics, and implementing strategies and objectives for the organisation.  Ideally your background will be in health care or working in a medical charity and you’ll be educated to degree level or equivalent.  Given this role will involve managing and providing leadership to the Research team, prior management experience would be an advantage. Whilst not essential, a knowledge of the needs of people affected by Crohn’s and Colitis would be beneficial also.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

Are you someone who is passionate about social justice for women? Do you want to use your positive and collaborative energy to support a well loved charity that makes a real difference to the lives of local people and communities of south London? Join Pecan as our Women's Service Community Advocate, and help us enable women in Southwark and Lewisham to access trauma informed advocacy, support, advice and signposting services with a focus on mental health, finance and debt, housing, and substance use.
 

We offer 1:1 Advocacy and Casework to women who are exiting the criminal justice system, women at risk of entering the criminal justice system, and other women at multiple disadvantage with complex needs in the boroughs of Southwark and Lewisham. Our hub spaces provide a safe space for women in the boroughs, where they can make new social connections and build their confidence through our programme of workshops.

You will be co-located in Women’s Hubs in Southwark and Lewisham, providing support to women in the community and those leaving custody, and assisting them to access wider-borough services. By providing 1:1 advocacy for your clients, you will assist the organisation in transforming the lives of the most disadvantaged people in our community.
 

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Client Care: Provide advocacy, emotional and practical support to women referred to our services. 
• Communication: Use a variety of strategies to communicate effectively with service-users, prison and probation staff, external organisations, and the general public. 
• Administration: Maintain accurate, confidential service-user records of interaction, interventions, and contact details. 

Key Requirements (specific skills, qualifications required):

• Thorough understanding of disadvantages specifically faced by women and strong commitment to achieving equality for women
• Excellent interpersonal skills including ability to sensitively manage issues arising with clients
• Ability to communicate and motivate both verbally and in written media
• Ability to competently use a range of ICT packages

Desirable knowledge/expertise

• Experience of providing advocacy / support / case work
• A relevant qualification
• Knowledge and understanding of prison and/or probation services
• Broad experience of dealing with people from a range of backgrounds and cultures

Please read the Job Description for more information.

Closing Date: Wednesday 4th June 2025, 9am

Interview Date: Week commencing Monday 9th June 2025, Details TBC 

Start Date: ASAP

The Corporate Partnerships Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued corporate partners (>£20k) and supporters (<£20k). They will nurture these relationships to ensure meaningful, long-term support for our work with young people facing homelessness.

This will include organising volunteering days that inspire action, delivering lunch and learn sessions that deepen understanding of our cause, and finding creative ways for partners to make a real difference. This role will also drive new business, proactively building relationships with companies who share our values and want to help young people fulfil their potential.

In addition, they will lead on New Horizon’s events programme, developing and delivering inspiring events that connect corporate partners, high-net-worth individuals, and other supporters to the heart of our mission.

IPSEA training to Level 2 is required for this role.  Further training and qualifications will be offered and supported.

This role is to support SENDIASS - The Special Educational Needs and Disabilities Information Advice and Support Services and to lead on Youth Facilitator role.

Centre 404 is a leading charity based in North London with an excellent reputation for providing high quality services to children and adults with learning disabilities and their families. This role will be part of our Children, Young People, Families and Engagement service that works with family carers of children and adults who have a learning disability and offers advice, training, support and events throughout the year.

This is an ideal opportunity for an effective and confident individual to bring SEND expertise to the team within a supportive and collaborative environment.

The role will involve providing impartial information, advice and support to parents of children and young people, and young people themselves, who have Special Educational Needs and/or a disability so they can make appropriate, informed decisions about their education - in line with the SEND Code of Practice (2015) and relevant legislation.

You will obtain and process referrals and provide support and expertise at all points along the SEN journey for service users and their families.  You will partner with a range of other organisations; local and national, voluntary and community and will variably act as advocate, mediator, facilitator and supporter in the best interests of the children, young people and parents within the service

Knowledge of local authority processes, national policies and legislation and relevant SEND issues will be essential to this role alongside organisational expertise and a real desire to engage with users in order to create and deliver a range of events and activities as part of the sider Supporting Families team.

This is a potentially hugely rewarding role for an individual with significant experience of the SEND Code of Practice offering challenge, autonomy and opportunities for development within a growing organisation.

Citizens Advice East End provides information, advice and advocacy services in the London Boroughs of Hackney, Newham & Tower Hamlets.  We are looking to recruit a Training and Development Manager.

This is a key position to ensure that East End Citizens Advice recruits & develops its paid staff and volunteers to meet the changing advice needs of our clients.

The successful candidate will have experience of recruiting, inducting, training and developing paid staff and volunteers, project management experience, good IT skills, high quality communication & people skills and experience of dealing with external partners.

All staff are entitled to join the auto enrolment pension scheme with employer contributions of 3% of gross salary and the employee contributions of 5% before tax relief.

We will then invite those applicants who demonstrate the necessary skills, abilities and experience outlined in the Personal Specification to attend a selection interview which will include a presentation.

Closing Date to request job packs: 19 May 13.00

Closing date for completed applications: 20 May 23.59.  

Interviews: 22 & 23 May  

East End Citizens Advice Bureau values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race.