476 Services support officer jobs

Contract: 12-month FTC with potential for a permanent contract

Sebastian’s Action Trust (SAT) supports children with life-limiting conditions and their families. We help those families navigate the emotional and practical difficulties that come with caring for a child with complex needs and provide a place where they can connect, relax and make precious memories together. 

With the planned retirement of the current CEO, we are looking for an experienced charity leader with a background in fundraising, to take the organisation forward into the next phase of its strategic development. This could be an opportunity for a senior fundraising professional to take the next step into a CEO role. 

This role combines overall leadership of the charity with responsibility for income diversification and growth, with a focus on fundraising to drive stability and sustainability. The successful candidate will oversee the delivery of high-quality services, events and support provision, ensuring that the highest standards of health, safety and safeguarding are maintained. They will also nurture relationships with partner organisations and other local charities to explore opportunities for collaboration and efficiency. 

This role will lead a small but committed team of staff and volunteers who are passionate about the work we do, so you will be comfortable combining strategic thinking with pragmatism and creativity. 

The successful candidate will have experience of charity governance and financial management, and be confident working with a committed board and with partners and stakeholders to maximise impact for service users. They will also need to demonstrate hands-on experience of fundraising, with a track record of securing significant income from trusts, corporates and major donors.

This is a challenging but rewarding opportunity to make a real and lasting difference to families facing unimaginable difficulties. If this sounds like your next step, send your CV and covering letter or email to arrange an informal chat. 

Head of Service – Reddo

Reddo is looking for an ambitious and entrepreneurial Head of Service to lead our next stage of growth.

This is an exciting opportunity for an experienced children’s services leader who can combine strong operational management with a commercial and entrepreneurial mindset.

You will work closely with the Managing Director and leadership team to:

• Lead and strengthen day-to-day service delivery

• Develop our team, systems and processes

• Drive quality, safeguarding and performance

• Build strong relationships with local authority commissioners

• Support new business and the mobilisation of new contracts

• Help shape Reddo’s future growth and development

We are looking for someone with experience in children’s social care and local authority commissioning, strong leadership and commercial awareness, and a genuine passion for building and improving services.

If you are ready to make a real impact and help shape the next chapter of Reddo, we would love to hear from you.

Please see the attached job description for full details.

Support, Guide and Lead Services That Change Lives

This is your opportunity to provide leadership to services that make a real difference to people, families and communities across Lancashire. Join a values-led organisation where your leadership will help shape services, support talented teams, and create positive, lasting change.

At New Era North West, we believe everyone deserves the opportunity to thrive. For over 40 years, we have worked alongside children, young people, adults and families to reduce inequality, improve wellbeing, increase opportunities and build stronger communities. Through our work in employment, skills and education, health and wellbeing, and family and community services, we help people overcome challenges, build resilience and achieve their potential. 

As our Charitable Service Lead, you will provide strategic and operational leadership across our charitable services, ensuring they remain high quality, responsive and focused on delivering meaningful outcomes. Working closely with the CEO, Operations Manager and Leadership Team, you will provide direction, guidance and support to service managers and practitioners, enabling them to deliver high-quality services that achieve positive outcomes for the people and communities we serve. You'll play a key role in developing confident, capable teams, fostering a positive and supportive culture, and ensuring our services continue to make a lasting difference across Lancashire. 

This role offers the opportunity to influence the future direction of a respected and growing organisation. You'll lead and support passionate teams, develop strong partnerships, and help create a positive workplace culture where people feel valued, supported and empowered to do their best work. We're looking for someone who can inspire others, bring people together, and balance strategic thinking with a practical approach to leadership.

What We Offer

• Salary: £38,428.46 per annum 
• Contract: Permanent, full-time (37 hours per week)
• Location: Burnley, Lancashire, with travel across service areas required (essential car user) 
• Annual Leave: 32 days per year 
• The opportunity to shape and influence services that improve lives and strengthen communities.
• A supportive, values-driven culture built on Care, Support and Belief.
• The chance to work alongside committed colleagues who are passionate about making a difference.
• A senior leadership role where your ideas, experience and vision can have a genuine impact.

If you are passionate about creating opportunities, supporting communities and leading services that deliver real social impact, we'd love to hear from you. Join us and help challenge inequality, strengthen communities and transform lives.

This vital role within the Landmark Trust’s fundraising team focuses on delivering excellent supporter engagement across the Landmark Friends, Lundy Friends and Marisco Club supporter schemes. You will manage the day-to-day administration of these groups with the highest standards of supporter care and deliver a programme of small events and communications to engage and retain these supporters. Working closely with the Development Manager (Patrons) and other colleagues in Development, you will also support the delivery of events for the Landmark Patrons, and other supporters as needed.

We are looking for someone who takes pride in giving high-quality customer service, with strong communication skills and a keen attention to detail. You will be comfortable speaking to supporters on the phone and at in-person at events, drafting personalised letters and emails, and managing various administrative tasks. While fundraising experience isn’t essential, you will bring experience of a customer-facing or supporter-focused role, excellent organisational skills and, ideally, of working with databases. An interest in the charity sector, and heritage in particular, would be an advantage.

This is a varied and hands-on role, ideal for someone looking to develop a career in fundraising and supporter engagement within a unique heritage organisation.

MAIN DUTIES AND RESPONSIBILITIES

Supporter engagement, stewardship and recruitment

• Deliver excellent supporter care, responding to enquiries, welcoming new Friends and Lundy supporters and building relationships to ensure that all supporters feel valued and appreciated, and to grow and retain the Landmark and Lundy supporter base.
• Support donor stewardship activities, including drafting timely thank-you communications, responding to email and telephone enquiries, assisting with the production of regular newsletters, and impact stories.
• Work alongside the Development Manager (Patrons) to promote all the Landmark Trust’s supporter schemes to existing Landmark contacts and new audiences.
• Work alongside the Development Manager (Patrons) and the Lundy Managing Director on Lundy supporter recruitment, promoting the Lundy schemes to the islands’ visitors, followers, and new audiences.

Event coordination and delivery

• Work alongside the Development Manager (Patrons) to:

1. coordinate the regular programme of online talks for all supporter schemes
2. plan, coordinate and deliver the regular programme of in person events for Landmark Friends, including site visits to Landmark properties and other places of interest.

• Support the Development Manager (Patrons) with the delivery of the Patrons event programme.
• Work within the wider Development team to assist with the planning and delivery of other supporter events, as required e.g. during the fundraising phase of a project.
• Manage event logistics including invitations, RSVPs, guest lists, internal safety and briefing materials and liaising with venues.
• Represent the Landmark Trust, with other members of the Development team, at events.

Data management and administration

• Maintain accurate supporter records within the CRM system, ensuring that data held is accurate, up to date and in line with current best practice in the sector.
• Assist with reporting on fundraising performance and campaigns.

Communications

• Support the creation of engaging content for all supporter schemes across email, digital, and print channels.
• Work collaboratively with colleagues in the Marketing and Engagement teams to support social media posts and wider Landmark communications relating to the supporter schemes.
• Work collaboratively with colleagues in Marketing, and external agencies, as required, to produce the annual Landmark calendar.

General

• To work closely and harmoniously with colleagues in all respects
• To comply with the Key Principles and Behaviours of the Fundraising Regulator’s Code of Fundraising Practice, and other aspects of the Code pertinent to this role.
• To appreciate, and work within, the organisation’s culture, values and behaviours.
• To conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.
• Landmark is an equal opportunities employer. All staff are expected to conduct themselves in accordance with the Equality Act 2010.
• All staff are expected to fulfil their duties with due regard to their own health and safety and that of others.
• To undertake any other duties as may be reasonably required in the post.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

We are looking for an experienced and dedicated Training and Outreach Officer to enhance the delivery of SANE’s volunteer training programs and develop our corporate training initiatives, as well as to foster outreach activities that increase partner participation. This pivotal role focuses on expanding SANE's current corporate training offerings and ensuring high-quality learning opportunities for volunteers. Additionally, the Officer will engage with a broader range of relevant partners, contributing to SANE's mission and impact. 

Working closely with the Volunteer Programme Manager and alongside the training team, you will deliver engaging and inclusive training sessions for corporate partners, volunteers and stakeholders, ensuring learning is accessible, impactful and aligned with SANE’s values and objectives. 

This is a part-time office-based role, with occasional weekend and evening work as required.

We are seeking an experienced, inspirational and forward-thinking Head of Dog Training & Client Services to lead one of the charity's most important service areas. 

Reporting directly to the Chief Executive Officer and forming part of the Senior Leadership Team, this role provides strategic and operational leadership across our Training Department, including Puppy Development, Dog Supply, Instructor Services and Client Services functions.

This is an exciting opportunity for a motivated individual to shape the future of our training and client services, lead a dedicated team of professionals, and ensure the highest standards of support for both our beneficiaries and assistance dogs. 

As Head of Dog Training & Client Services, you will be responsible for the overall leadership, performance and development of the Training Department. 

You will work closely with senior staff to ensure the successful delivery of our assistance dog programmes, while driving continuous improvement, innovation and organisational growth. 

The role combines strategic leadership with operational oversight and is ideal for someone who is passionate about achieving excellent outcomes for both people and dogs. 

Absolute Support Leading Light (ASLL) is looking for an inspiring, values-led Chief Executive to lead the charity through its next stage of development. This is a significant opportunity for an experienced leader to work closely with the Board of Trustees, senior leadership team, staff, commissioners, families and the people we support to sustain and grow high-quality outreach and supported living services for people with learning disabilities and autism.

ASLL is a small local charity based in Richmond-upon-Thames supporting people with learning disabilities and autism. Founded in 2006 and registered as a charity in 2019, Absolute Support has built a solid reputation as a caring provider with a warm and supportive home setting for the people we support. Through our two community-based, supported living homes and via a small outreach service, we work to enable 11 young adults to live happy and meaningful lives.

You will lead a skilled and committed staff team within a welcoming and collaborative culture whilst being supported by the active and experienced board of trustees. The successful candidate will provide strategic direction, strengthen governance and quality assurance, oversee compliance with statutory and regulatory requirements, and act as the organisation's lead spokesperson.

Job title: Chief Executive Officer.

Location: Office-based at ASLL's Teddington office, with regular travel to the locally based client sites.

Working hours: 24 hours (3 days per week).

Salary: £60,000 FTE (£36,000 based on 24 hours per week).

Regulatory role: CQC Nominated Individual (designate) for ASLL's regulated activity, pending CQC registration.

How to apply:

Please review the Recruitment Pack for further information about ASLL, the CEO position and for details on how to apply.

Closing date for applications: 9am Monday 5 October 2026

Both ASLL and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Role: Volunteer and Support Services Lead (Volunteer & Service Operations)

Fixed-term contract (12 months, with possibility of extension)

3 days a week (2.5 days considered for exceptional candidate)

Expected start date October / November 2026, by agreement

£35,000 FTE (£21,000 for 3 days/week)

Location: Remote, with one working day per month in central London

Reports to CEO

About The Loss Foundation

Every year, thousands of adults across the UK turn to The Loss Foundation after the death of someone they love from cancer. At one of the hardest times in their lives, they find a safe place to be understood, connect with others who truly understand, and access specialist support.

Founded by clinical psychologists, The Loss Foundation is the UK's leading charity dedicated to cancer bereavement. Our evidence-informed services are delivered nationally through support groups, workshops, walks and a remarkable community of trained volunteers, ensuring more people can access compassionate support wherever they live. As we continue to grow, we're looking for someone who wants to help shape the next chapter of our support services. You'll join a small, ambitious team where ideas are welcomed, initiative is encouraged and every person makes a meaningful contribution to helping us reach more bereaved people.

About the Role

This is a key role at the heart of The Loss Foundation's support services. A central part of the role is building strong relationships with our extraordinary community of volunteers, ensuring they feel connected to the charity, well supported and equipped to deliver high-quality support. Alongside this, you'll coordinate our programme of bereavement support events and ensure the systems and processes behind our services run smoothly. This is not a clinical or direct bereavement-support role - our support groups and services are delivered by trained volunteers. Instead, you'll enable that support by coordinating our services and providing an excellent experience for the volunteers who deliver them.

We're entering an exciting period of growth. Over the next few years we're expanding our national support services, growing our volunteer community and investing in new ways to reach more bereaved people than ever before. This role will play an important part in making that happen.

Although the role doesn't include formal line management, you'll have real ownership of your area and the opportunity to shape how our services develop. This role would suit someone who enjoys creating structure, building relationships and making a meaningful difference as part of a small, ambitious team.

What Success Looks Like

In your first 3 months you will...

● Learn how our support services and volunteer programme operate.

● Become the main point of contact for volunteers, building trusted relationships with volunteers.

● Take ownership of coordinating our programme of support events.

● Become confident managing the charity's day-to-day operational processes independently.

● Identify at least one opportunity to improve our systems, volunteer experience or service delivery, and begin implementing agreed improvements.

By 6 months you will...

● Have implemented improvements to systems and operational processes.

● Be strengthening and developing the volunteer support cycle.

● Be using insight from volunteers and beneficiaries to continually strengthen our services.
 

By 12 months you will...

● Help shape how The Loss Foundation delivers and grows its support services.

● Lead volunteer recruitment and onboarding.

● Become a key member of a small team helping guide the charity through its next stage of growth.

Key Responsibilities

Volunteer Coordination & Experience

You'll be the main point of contact for our volunteer community, helping volunteers feel informed, valued and well supported.

● Build strong, trusted relationships with volunteers, providing ongoing support and helping them feel connected to and valued by the charity.

● Coordinate volunteer recruitment, onboarding and rotas.

● Maintain volunteer records and day-to-day communications.

● Help shape and continually improve the volunteer experience.
 

Event Coordination

You'll oversee the smooth delivery of The Loss Foundation's programme of support services, ensuring events are well organised, appropriately resourced and delivered to a high standard.

● Coordinate the charity's programme of support groups, workshops, walks and other services.

● Manage event logistics, volunteer allocation and communications.

● Ensure event information is accurate across our systems and website.
 

Process & Systems Improvement

As we grow, you'll help build the operational systems that enable us to support more bereaved people efficiently and consistently.

● Improve systems, processes and automated workflows.

● Monitor service activity and maintain accurate operational data.

● Identify opportunities to improve efficiency and support future growth.

Quality and Service Development

You'll help us continually strengthen our services through feedback and learning.

● Gather and review feedback from volunteers and beneficiaries.

● Recommend improvements to services and volunteer experience.

● Support the appropriate handling of complaints and safeguarding concerns.

About You

This role would suit someone who enjoys building relationships, creating structure, and helping things run smoothly. You'll thrive in this role if you are -

● An excellent organiser who enjoys planning, coordinating and keeping projects on track.

● A warm, approachable communicator who enjoys supporting volunteers and working collaboratively.

● Comfortable managing multiple priorities and solving problems proactively.

● Experienced in managing, coordinating or supporting volunteers, with a track record of building positive volunteer relationships, alongside experience of event, service or operational coordination.

● Confident using digital systems and data, with the curiosity and initiative to learn new platforms, troubleshoot problems and find better ways of working.

● Able to work independently while contributing positively to a small, growing team.

● Motivated by The Loss Foundation's mission and committed to delivering compassionate, high-quality support.

What difference will you make?

You will sit at the heart of The Loss Foundation's support services, ensuring that thousands of people each year receive a warm, compassionate and well-coordinated experience at one of the most difficult times in their lives. By supporting our volunteers, strengthening our systems and helping the charity grow sustainably, you'll play a vital role in enabling us to reach many more people affected by bereavement in the years ahead.

To Apply
Please note: We recently advertised this position, but following some internal changes we have taken the opportunity to review and refine the role. The revised position places greater emphasis on volunteer management and the volunteer experience, and we are therefore re-advertising to reflect this.

To apply, please submit a CV and cover letter outlining your interest in the role and relevant experience via CharityJob.

Interviews will take place remotely on Tuesday 29 September 2026. Candidates progressing from interview may also be invited to a short follow-up conversation before a final appointment is made.

If you have any questions about the role, please feel free to get in touch.

This is a rare and rewarding opportunity to lead a well-established and highly respected charity, dedicated to improving the lives of adult survivors of childhood sexual abuse, sexual violence and rape.

S.H.E. UK is seeking an exceptional, community-focused leader with a strong track record in fundraising, relationship building and organisational development. At an exciting point in our journey, we are looking for a CEO who can strengthen and sustain our foundations, inspire support across our communities, diversify income streams, and translate our ambitious new strategy into meaningful action.

You will bring proven experience of securing sustainable funding from a range of sources, including grants, donors, community supporters and strategic partnerships. Equally important is your ability to lead with compassion, champion survivor-centred services, and build trust with a wide range of stakeholders.

As Chief Executive Officer, you will provide strategic, operational and financial leadership, ensuring the charity remains resilient, impactful and well governed. Working closely with the Board of Trustees, you will maintain the highest standards of safeguarding, governance and service delivery, while creating the conditions for long-term sustainability.

This is an exciting opportunity for an inspiring and compassionate leader to build on our achievements, bring our strategy to life, and help shape the next chapter of S.H.E. UK's development. This is a hybrid role, with a minimum of three days per week working in person from our Mansfield base.

If you are passionate about creating lasting change, have a proven track record of leadership, and are committed to improving the lives of survivors, we would love to hear from you.

We are looking for an inspirational new CEO to lead our dedicated team and continue to develop SLRA’s outstanding services and impact. You may be an experienced CEO or have the skills and determination needed to step up into the role. We are looking for someone who will ensure the continued exceptional impact of our work with local migrant individuals and communities and who will continue to develop our campaigning and policy influencing work at a time when the hostility of the external environment and government policies is more challenging than ever. If you think you might be the right person for this role, feel that you could bring the best out in those you lead and have the capability to define SLRA’s direction over the coming years, then we would love to hear from you.

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.   

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

About the role

icap is looking for an experienced and committed Clinical Services Manager to join our Clinical Management Team and support the Director of Clinical Services in the delivery, development and governance of icap’s therapeutic services.

This is an exciting opportunity for an experienced clinician with strong clinical management and people-management skills who is passionate about delivering high-quality, accessible therapy and supporting therapists to provide safe, effective and culturally sensitive services.

As Clinical Services Manager, you will have an important role in overseeing the day-to-day delivery of our clinical services, supporting our network of therapists and supervisors, and ensuring that clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will act as a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding, while working closely with the Director of Clinical Services, Clinical Administrator, therapists, supervisors and partner agencies.

Key responsibilities

As Clinical Services Manager, you will:

• Provide clinical leadership and management across designated services, supporting therapists and supervisors and ensuring that clinical practice meets icap’s policies, procedures and governance requirements.

• Oversee the client journey, including referrals, pre-initial consultations, triage, assessments and allocations, working closely with the Clinical Administrator and assessing therapists.

• Provide senior clinical advice and consultation, including guidance around clinical risk, safeguarding and complex presentations, and provide clinical cover where required.

• Support and develop our clinical teams, including induction, regular reviews, recruitment, team meetings, CPD and ensuring high standards of clinical documentation and outcome measurement.

• Build strong relationships with partner agencies, funders and stakeholders, representing icap at relevant meetings and contributing to consultation, service development and improved access to therapy.

• Work closely with the Director of Clinical Services and wider management team on clinical governance, service development, audits, policies, reporting and the continued development of icap’s therapeutic services.

About you

We are looking for a qualified and experienced therapist who combines strong clinical expertise with excellent organisational and management skills.

You will have:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.

• At least five years’ post-qualification experience.

• Experience of working therapeutically with people who have experienced childhood trauma.

• Experience of clinical management or management within an organisational setting.

• Experience of working across different cultural contexts and a strong commitment to culturally sensitive practice.

• Experience of collecting and measuring clinical outcomes, including CORE.

• Excellent communication, interpersonal and people-management skills.

• The ability to work independently while also contributing effectively to a multidisciplinary and collaborative team.

• Knowledge of relevant legislation, safeguarding and clinical governance requirements.

• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Experience or training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling would be desirable.

Why work with icap?

At icap, our work is centred on providing accessible, high-quality therapeutic support and responding sensitively to the needs of the communities we work with.

We are committed to diversity, equality and inclusion, culturally sensitive practice and improving access to therapy for people who may otherwise face barriers to accessing support.

We value compassionate clinical practice, collaboration, professional development and strong relationships with our clients, therapists, community partners and wider network.

As Clinical Services Manager, you will have the opportunity to make a meaningful contribution to both the quality of our clinical services and the continued development of the organisation.

You will join a committed Clinical Management Team and work closely with the Director of Clinical Services, CEO, therapists, supervisors and partner organisations.

How to apply

Please see the attached full Job Description and Person Specification for further information about the Clinical Services Manager role, including the full range of clinical, management, service-development and organisational responsibilities.

If you are an experienced clinician looking to take the next step in your clinical management career and are committed to delivering high-quality, culturally sensitive therapeutic services, we would be pleased to hear from you.

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

Accountable to: Support Team Manager

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract type: Permanent

Salary: £26,750

Location: Loughborough, England (Travel required to all Baca Services locations)

Start date: September 2026

Help Change Young Lives

At Baca, we support young people who have fled war, persecution, and trafficking, providing safe housing, education, and therapeutic care to help them rebuild their lives.

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Support young people using trauma-informed approaches (including PACE and recovery models)

• Promote safety and safeguard young people from exploitation and harm

• Support emotional wellbeing, independence, and life skills development

• Encourage engagement in education, training, and community activities

• Maintain accurate and compliant records

• Work closely with social workers, schools, and partner agencies

• Contribute to a reflective, learning-focused team culture

• Be a role model, offering care and compassion without discrimination.

• Plan and participate in day trips and annual residential weeks.

About you:

• Alignment with Baca’s values and mission.

• Ability to respond to change and work as part of a diverse team.

• Self-motivated, proactive, and able to take initiative.

• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking young people.

• Relevant training or willingness to complete essential training within the first year.

• Experience working with young people, especially in cross-cultural settings.

• Excellent communication, organisational, and ICT skills.

• Driving licence and access to a car.

• Enhanced DBS check required.

You will be:

• Approachable, reliable, and a strong team worker.

• Supportive, responsible, and personable.

• Flexible and able to work occasional evenings and weekends.

What We Offer

• The chance to make a meaningful difference

• A supportive, values-driven team

• 33 days’ holiday (pro rata), pension, wellbeing support, and more

How to Apply

If you are passionate about creating lasting change for young people and have the skills needed, we would love to hear from you.

Please note: You must have the right to work in the UK. You must also be able to legally drive in the UK for this role.

Successful candidates will be asked to apply for an Enhanced DBS Certificate including a check of the children’s barred list.