Job Summary

Gaddum is seeking a passionate and committed leader with a thorough awareness and background in children and/or youth services in voluntary settings. The post holder will ensure people who need support can access it, when they need it. Qualified in Social Work, Youth Work or other relevant community, health and social care, the post holder will have a demonstrable history of delivering or overseeing community programmes to children and/or young people in diverse populations.

The Services Manager for Children & Young People will be responsible for the operational development and day-to-day management of our passionate and dedicated colleagues across the following areas:

Line Management

Line management of client facing colleagues, students and administration in the below Service areas.

Client Services

1. Rochdale, Stockport and Salford Palliative Care Services: This specialist service supports the families of children with a life limiting or a life threatening illness. Our service is also offered after a child has passed away. Gaddum’s trained staff are able to work with parents, siblings and carers.

2. Manchester & Salford Child Bereavement Services: Gaddum Child & Family Bereavement Services provide needs-led therapeutic services for Manchester and Salford children and families, as they begin to explore their unique process of adjustment following bereavement.

Job Purpose.

To provide managerial leadership to a group of vital services that engage with Children & Young People at critical times in their lives. To operationally manage and develop these delegated services in line with the developing needs of the community, and ensure high standards and value for money to get the most out of every client contact.

To use local, regional and national intelligence to further enhance the support services for Children & Young People. Work closely with the Services Manager for Adults in implementing and working to agreed Standard Operating Procedures (SOPS), holding teams accountable to them.

For further information see the Job Description and Person Specification

Financial Services Agent 
Permanent
Full time (34.5 hours)
Home-based
Salary Range: £23,500-£30,500

Do you have experience in providing financial services or financial guidance?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you! 

About the Role

Now more than ever, people living with cancer are contacting our support line for financial guidance, so to meet this need we are expanding our wonderful team. 

People diagnosed with cancer often experience an adverse financial impact. We are working with major financial providers to deliver a fairer deal for people with cancer to include a UK-wide rollout of free and impartial financial guidance via phone, and online channels.

You’ll provide confidential, tailored information and guidance on budgeting and financial planning, pensions, mortgages, insurance, tax, savings and borrowing – not selling or recommending specific products, but supporting people affected by cancer in making more informed decisions about their finances.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in guiding people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.

About You

We are looking for experienced Financial Guides who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

• Recent experience of providing up-to-date and accurate Financial Services or Guidance to the public
• Sound knowledge and understanding of financial issues affecting people affected by cancer
• Understanding of the financial sector and its regulatory environment
• Contact centre experience
• Excellent communication skills, both written and verbal
• Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We strongly encourage people of different age groups, ethnically diverse backgrounds, religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer who welcomes everyone to our team to join us and fulfill their potential with us. If you need reasonable workplace adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs). 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career.

Working Hours

You will work an average of 34.5 hours per week on a shift system basis. The service operates Monday-Sunday, between 08:00-18:15.

Recruitment Process

The application deadline is July 3rd, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will be invited to a virtual group assessment centre w/c July 4th, 2022 via MS Teams.

Successful candidates will then be invited to a virtual interview w/c July 11th, 2022 via MS Teams.

The expected start date for this role is August 2022.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Vision Norfolk is the local sight loss charity for Norfolk. Formerly known as Norfolk and Norwich Association for the Blind (NNAB), we have been supporting blind and vision impaired people to live independent and fulfilled lives for over 218 years.

It is estimated that there are more than 38,000 people living with some degree of sight loss in Norfolk today, with two thirds of the working age population not in employment, and 3 out of 4 vision impaired people living in poverty or on its margins. These numbers are expected to double by 2050, so we know our work is needed now more than ever.

To meet these needs, we are seeking a dynamic and creative individual who will be able to join and lead our team, with the ability to evolve our services and ensure that we are able to support the greatest number of vision impaired people across Norfolk.

We are currently developing a new 5 year strategy to steer the organisation and which will require us to deliver a user-led portfolio of work that meets the needs of our clients. The role of the Services Manager is key to the evolution and growth of our services which will require strong leadership and change management skills.

About the role

As our new Services Manager, you will have overall responsibility for our client-facing services. You will manage, motivate, inspire, and lead a team of dedicated staff and volunteers to maintain the highest standards of quality and deliver innovative new initiatives which enhance the lives of vision impaired people and their family, friends and carers across Norfolk.

The ideal candidate will be a compassionate and dedicated individual with a strong track record in operational management to work within the very heart of our team, and enable the charity to achieve even more for those that we are here to support.

The Services Manager will hold responsibility for the operation and development of all our client-facing services and projects, including all of our in-house and community-based activities which directly support vision impaired people, their family, friends and carers. They will be responsible for managing and connecting our staff and volunteer teams, ensuring effective and open communication, and developing and implementing service standards and procedures for our frontline services.

As a member of the senior leadership team, the Services Manager will work closely with and be accountable to the Chief Executive, and will play an integral role in supporting and driving forward the charity’s strategic plans and ambitions.

The Services Manager will be responsible for leading and managing the performance of our operations teams, ensuring effective use of resources whilst delivering and developing high quality services in accordance with our contractual commitments and will respond swiftly to and any changes in the needs of our service users, ensuring that their needs are fully met.

Due to the nature of the role, the postholder will be required to work flexibly to support their teams. This may require the postholder to work occassional evenings and weekends when appropriate.

Please submit a covering letter (no longer than 2 x A4) along with your most recent CV. Please clearly address the points in the person specification with examples in your application.

DBS check required at Enhanced, Barred list level

Position closed: 18th July 2022

Shortlisting commencing: 19th July 2022

Interviews: w/c: 8th August 2022

Do you believe volunteers are a key asset of the charity sector? Do you want to support them to make a difference in their communities? And do you want to oversee the services that enable that difference and support isolated and vulnerable local residents?

If so, join Age UK Lewisham and Southwark as our Volunteer-Led Services Manager!

This rewarding role is all about providing exciting opportunities for volunteers to do meaningful work, connecting older, isolated residents and helping them to get back into their communities. Our projects include Befriending, Drop-Ins, and Community Transport. Our Befriending project boasts approximately 500 volunteers and 800 beneficiaries, and our 50 Community Transport Volunteers deliver around 2000 return journeys per year.

The successful applicant would grow these services, with a focus on sustainability, and offer a more varied range of volunteering opportunities.

You'd also support with the engagement of volunteers across our whole charity through events like recruitment campaigns and trainings, while also ensuring the quality of not only volunteer work but also the support they receive from us.

The role is based in Lewisham, London with the option to work from home where possible. We also offer further flexible working options, an Employee Assistance Programme and Cycle and Tech schemes.

We're looking for positive thinkers with ideas of how to help others. You'll need to be an exceptional communicator, a keen problem solver and, most importantly, friendly, polite and patient.

If this sounds like you, we want to hear from you!

For full details, please see our attached documents which includes a Recruitment Pack with Job Description and Person Specification.

To apply, please download and complete the Application Form, Equal Opportunities and Criminal Declaration form and return them to our recruitment email address.

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AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Closing date for applications – 9am Monday 18th July

**Interviews will take place on Monday 25th July**

We have an exciting opportunity for Service Delivery Assistant, working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Ashford, Kent office, as a Service Delivery Assistant you will be:

Providing administrative support to the busy Community Team, updating and maintaining the case management system, making calls to service users following support, liaising with volunteers and supporting the team with fundraising and community engagement initiatives.

You will need:

• Experience of working in an administrative role
• Excellent IT skills
• The ability to communicate with a range of individuals sensitively and effectively
• Excellent record keeping skills
• Experience of working and adhering to policies
• Ability to work on own initiative and adhere to deadlines

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Spark Inside is an award-winning charity that has transformed the lives of over 1,000 people living and working in our prisons. We have pioneered coaching in prisons, showing the value of coaching to change lives and systems. In the next decade, we set out to make coaching available to anyone who wants it in the justice system and aim to reach 10,000 young people with our coaching programmes.

We are one of the first organisations to take life coaching to people living and working in prison and to use systems coaching to bring together staff and prisoners in UK prisons. Our expert coaches are qualified and trained professionals. In addition to developing and delivering innovative coaching programmes, we are also committed to working with parliamentarians and government officials to influence criminal justice policy, and shift the perception of people in prison, platforming their voices and highlighting their unlocked potential.

In addition to our coaching programmes for people in prison, we have also begun coaching prison staff and young people in the community.

The Service Delivery Manager role is ideal for someone who thrives when building relationships with young people, is highly organised, and has the passion and drive to achieve outcomes in challenging environments. This is an exciting on-the-ground position, working mainly within prisons in Greater London and Kent, as well as in the community in partnership with other organisations. You will be responsible for engaging young people in prison and in the community to participate in Spark Inside’s life coaching workshops and one-to-one coaching. You will also manage our team of freelance coaches and play a key role in project management and smooth running of our coaching programmes.

To succeed in the role, you will need to build and maintain relationships with people at all levels in the criminal justice system including prisoners, prison staff of various levels and commissioners. You will also work in partnership with Youth Offending Services, the National Probation Service in the community, and other organisations as Spark Inside’s partnership work evolves.

Please see attached job description for more information and how to apply. 

Spark Inside is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We strongly encourage applications from people with lived experience and especially welcome applications from people from Black and minoritised communities.

Remote Services Support Officer

Full time at 35 hrs per week, Permanent

Salary: £22,168 – £26,390 – dependent on experience

Work from home – Occasional site visits required to our London Office

Closing date for applications: 9am Friday 8th July 2022

Interviews will take place online via video conference - week commencing 11th July 2022

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This is a great time to join GamCare as we’re recruiting a Remote Services Support Officer which is a new opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a dynamic team.  The Remote Services Support Officer is ideal for someone who is super-organised and enjoys a varied workload.

As the successful candidate you’ll support the work of our Director of Clinical and Communities, Head of Remote services, and Helpline Managers. This will include administrative support and co-ordination of reporting schedules, as well as liaising across teams internally, arranging and recording meetings, maintaining action logs and monitoring systems.

The Remote Team operate the National Gambling Helpline which provides information, advice and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland and Wales.

About You

As the successful candidate you’ll bring your extensive experience of having worked in Operational Support, Administration or as a Personal Assistant or similar which will have equipped you to be a highly organised and detail-orientated member of the team.

With a background of strong analytical and problem-solving skills you’ll be able to prioritise and execute tasks well in an agile working environment. Excellent verbal, written communication and honed interpersonal skills along with the ability to present ideas to a range of ideas in a user-friendly language are essential for your success.

Key Responsibilities

• Meeting administration, including maintaining meeting schedules, booking accommodation (where needed), minute-taking and actions logs.
• Organise calendars, rotas, diaries and meetings across multiple teams and staff members.
• Co-ordinate reporting schedules and report requests with data colleagues, to ensure that reports are accurate and submitted on time.
• Monitoring inboxes, prioritising and directing queries quickly and efficiently.
• Manage enquiries and other correspondence and liaise as appropriate.
• Assist with the co-ordination of functions across directorate, such as consultation with other clinical colleagues and compilation of presentations.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support
• Cycle to Work Scheme

Appointment is subject to a DBS check

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

For any further information on the role or if you require any reasonable adjustments at any stage of the application process, please contact recruitment inbox and the team will be happy to help.

An exciting opportunity to take on the role of Sensory Service Manager managing and developing BID’s Operational Services across the country but predominantly in the north of England. Location of the post is negotiable.

Reporting to the Head of Operations the focus of this post is to manage the delivery of a range of quality services for people with a sensory loss which meet the highest professional standards and are in accordance with the organisation’s objectives and core values. Other main accountabilities of the posts are:

• To take responsibility for the continuing improvement and development of services
• To lead Teams and provide line management to key managers
• To meet quality assurance requirements by ensuring staff/services keep accurate statistics and other information that provide measurement and evidence of the services’ progress.

To be successful for this post you will be an experienced manager with well-developed leadership skills and, ideally, hold a higher management qualification. You will be articulate, self-motivated with the confidence to make difficult decisions under pressure and able to meet and network with other professionals. You must have knowledge of procurement, contract and risk management and/or experience of mobilising and developing new services. You will have excellent analytical and reporting skills demonstrating competency in interpreting and presenting complex data. Job location can be agreed and defined by areas of geographical responsibilities.

We strive to create an inclusive and diverse workplace and we are committed to wellbeing, promoting hybrid working, offering generous annual leave entitlements, an Employee Assistance Program, Health Cash Plan, Occupational Sick Pay scheme, and flexible TOIL scheme. We invest generously in training and development programmes, providing sponsorship to pursue formal professional qualifications and the opportunity to learn and develop sign language skills.

Reports to: Chief Executive

Hours: 35 hrs.  5 days a week. 

Salary: £60k per annum

Leave: 30 days plus bank holidays, and discretionary leave between  Christmas and  New Year.

Employer’s Pension 6% employer contributions

Start Date: As soon as possible

Location: Hybrid with travel to Shine’s Head Office Peterborough, and across England, Wales and Northern Ireland when required

The purpose of the role

• To lead on the strategic development, delivery, and sustainability of Shine’s Services; and to support and champion the voice of individuals and families whose lives have been affected by spina bifida and hydrocephalus, anencephaly or encephalocele
• To lead and manage Shine’s safeguarding policy, practices, and annual delivery plans to ensure our members and staff are kept safe from harm
• To be a proactive member of Shine’s Senior Leadership team, supporting the CEO in the leadership and management and development of the organisation
• To manage service-related external contracts (e.g. Shine Health Delivery)

Key deliverables of the role

1.The strategic leadership, development, delivery, and sustainability of Shine’s Services

• Contribute to the vision and long-term strategy for Shine’s service development and delivery
• Drive the delivery of Shine’s Corporate Plan service priorities through leading and managing 
• Shine’s Health Development team
• Shine’s Support and Development teams in England, Wales and Northern Ireland
• Big Lottery Community Fund ‘Little stars’ projects
• Pan-organisation service development initiatives and projects

• Ensure development and implementation of high-quality organisational-wide service resources
• Identify and support the development of existing and new areas of work/ projects to meet priorities and identify opportunities for agreements / contracts with statutory agencies and other funders to meet Shine’s service needs; Work with Shine’s Fundraising and Grants and Trusts teams to maximise these opportunities for funding where required.
• Work with Shine’s Marketing and Communications team to promote Shine Services, reach and impact.

2.​​​Stakeholder engagement, partnerships and campaigning

• Develop and drive the delivery of a membership engagement strategy to improve the membership journey, Shine’s offer for individuals, families, and professionals, and the opportunities for members to contribute to shaping Shine’s services, resources and other key campaign priorities
• Work with the CEO to:
• Identify members’ priorities for influencing and challenging statutory service provision and implement plans for change
• Identify and develop strategic and operational partnerships with Health, Social Care and Education statutory services, and with other charities, agencies and private organisations for the delivery of Shine’s services, and/or to develop Shine’s reach and influence
• Anticipate changes in legislation, regulation and identify areas of best practice to inform Shine’s future service delivery to members and other key stakeholders
• Improve access to health services, clinics and therapists for Shine’s members

3. Safeguarding

• Ensure implementation of Shine’s safeguarding policy and procedure; taking appropriate action to respond to issues of child and adult at risk safeguarding, and ensure that accurate and timely records are kept in relation to safeguarding and protection issues and that these records are monitored and audited on a regular basis in accordance with Shine’s retention policy

• Undertake training and development to ensure knowledge and expertise remains current and up-to-date across England, Wales and Northern Ireland

• Support Shine’s staff in their knowledge and delivery of safeguarding practices in line with Shine’s policy
• Share information and embed the importance of Shine’s safeguarding policy and procedures with trustees, staff and volunteers
• Advise HR to ensure the procedures for recruiting and selecting staff and volunteers, including compulsory DBS/ACCESS NI disclosures when required

4. Quality assurance

• Provide leadership in the development and implementation of best practice across all areas of Shine’s services, including demonstration of outcomes / impact analysis.
• Monitor and measure the impact of Shine’s services through the development of effective and realistic service database, and the implementation of reporting systems and procedures for analysis of service delivery
• Produce quarterly Board reports and supporting information
• Ensure safe, effective service delivery according to organisational policies and procedure

5. People management

• Support and further develop a fully functioning Services Directorate for England, Wales and Northern Ireland that is focused on impact, outcomes and demonstrates a collaborative approach to continuous improvement
• Lead Services Managers across England, Wales and Northern and pan-organisation / project teams to plan and deliver the Shine’s strategic goals and annual work plans
• Ensure priorities, objectives and accountabilities are clearly defined and understood. Assess performance against these, seeking ways to continuously improve
• Provide support and challenge to continuously improve individual staff and team performance.

• Challenge and robustly manage underperformance by implementing Shine’s performance management policies.
• Identify & support specific training & development needs.

6. Finance and administration

• Set Directorate budgets with Shine’s Director of Finance, and manage expenditure within budget

• Ensure all administration in relation to the lead areas of work is undertaken in a timely and effective manner, and that records are stored in accordance with policy
• Follow Shine’s procedures for scrutiny and sign off of all paperwork for the team (e.g. staff expenses; annual leave; return to work, payment invoices etc..) raising challenges and concerns where appropriate. 
• Act as a bank signatory reviewing and signing of payments for the organisation

7. Strategic Senior Leadership

• To be a proactive member of Shine’s Senior Leadership team, supporting the CEO in the leadership and management of the organisation
• Contribute to setting the corporate direction, governance and strategy of the organisation, in particular in relation to Shine’s Corporate Plan and annual business plans
• Agree organisational budgets, and contribute to the management of these budgets
• Agree priorities in line with Shine’s vision and aims for services development and delivery, projects, team and individual objectives
• Identify and contribute to the management of potential areas of strategic risk
• Contribute to the strategy for staff development and training, and succession planning
• Ensure effective relations between the Services team and other teams in the organisation.
• Represent Shine to key stakeholders and events

8. Other

Any other tasks or responsibilities that are consistent with the role

Person specification

Experience (essential)

• At least three years’ experience of working at a similar senior leadership position
• Formulating and leading successful people and organisational development strategies
• Evidence of developing and delivering successful strategic priorities
• Evidence of contribution to, and success in, strategic funding bids

Knowledge and skills (essential)

• Excellent knowledge of statutory Health and / or Social Care policies, priorities, and structures in England, Wales and Northern Ireland
• Strategic understanding and knowledge of the charity sector, its values and ethos
• Awareness of issues surrounding health, well-being and disability
• Understanding of policies and practice for safeguarding
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Statistical reporting and producing reports
• Effective management of resources to ensure best value

• Influencing and persuading skills
• Charity governance and compliance

Qualifications (Desirable)

• Degree in Health and/or Social Care or related discipline(s)
• Management Qualification - level 4 and above, or demonstration of relevant experience

Core Competencies

• Able to inspire and motivate
• Understand the bigger picture, prioritising activities to achieve results and deadlines, yet also possess the skills and willingness to work alongside others to deliver those results
• Communicate with clarity and conviction, using appropriate means to gain support, commitment and understanding
• Value responsibility and take ownership for outcomes within own areas of work and encouraging others to do the same
• Recognise the contribution of others, taking responsibility for positively managing working relationships, developing teams, and offering help and compromise where appropriate to achieve positive outcomes
• Continuously seek out opportunities to create positive change and help others in understanding change
• Ask challenging questions, solve problems, make intelligent decisions considering all relevant information and resources
• Honesty and integrity

Attitude and Personal Qualities

• Strategic, yet operational
• Self-confident, ambitious, driven, self-motivated
• Good communicator – actively listens and adapts communication style to the audience being addressed.
• Personable and friendly
• Approachable
• Team player and works collaboratively
• A commitment to the policies and aims of the charity

Other

• Willing to undertake evening and weekend work as required
• Frequent travel across England, Wales and Northern Ireland, as required

For an informal discussion about the role, please email our CEO, Kate Steele, to arrange a suitable time and date.

To apply, please submit a CV and covering letter detailing your experience and suitability for the role to Laura Threadingham, Operations Manager

The deadline for applications will close at 12pm on Friday 8th July 2022 at 12pm

Our Head of Services will be a high-performing professional who will take overall responsibility in overseeing and managing the delivery of Onside’s Services. Services include: Advocacy services, PLUS (People like Us) a service designed to tackle loneliness and isolation across Worcestershire, and Job search and skills development services. In addition, this role will oversee the Onside Volunteer Manager and their team.

The Head of Services, as a member of the Senior Leadership Team, will also help to shape and guide the organisation to create sustainable and strong leadership across all elements of Onside’s reach and remit.

Who are we looking for?

We are seeking an individual with experience of managing within complex, multi-disciplinary environments. Candidates will have a proven ability to identify and understand service user needs and the skills required to manage and develop appropriate service/delivery models that meet contractual requirements.

This role will require previous experience of leading, developing, and nurturing teams to work effectively together and achieve high quality service delivery. You will have the skills to inspire staff and volunteers, demonstrable knowledge and experience of the voluntary sector, and a sound understanding of the principles and value of advocacy and mentoring.

You will have a passion for ensuring people’s rights are respected and their voice is heard, and therefore the needs and interests of individuals will always be at the heart of everything you do. You will demonstrate personal integrity and professionalism, have a customer focused attitude, excellent communication and interpersonal skills with an ability to motivate and inspire those around you. It is important that you can demonstrate a commitment to the values of Onside and show a willingness to work flexibly to meet the demands of a continuously developing organisation.

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Head of Services is a real career opportunity to lead, support and inspire those who want to make a difference in their communities.  

If you believe we should embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of, and passionate about.

Please get in touch with us.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Oxfordshire Sexual Abuse and Rape Crisis Centre (OSARCC) is seeking to appoint a Services Manager. 

OSARCC’s Services Manager takes overarching responsibility for supporting our Project Leads to deliver and develop services to meet the needs of survivors across Oxfordshire. As part of OSARCC’s Senior Management Team, the post holder will be expected to produce high quality written progress reports, maintain and develop working relationships with partner agencies; and ensure all service delivery meets funder requirements and budgets. 

The ideal candidate will be a dynamic, motivated woman who has excellent project management skills, and experience of leading teams. She will have strong experience of resource, people and service management, and a desire to contribute to a growing organisation working within a collective, intersectional feminist ethos.

Join our team of caring and committed women, working together to make a difference to survivors of sexual violence in Oxfordshire. We care about the wellbeing and development of our staff, so in addition to 28 days of annual leave (up to 33 with long service), we offer a 5% pension contribution, enhanced sickness and parental leave pay, regular clinical supervision, Employee Assistance Programme, and a generous training budget to support your learning and development. Job-sharing proposals would be considered for this role.

To apply please read the Services Manager Job Description and Person Specification and Services Manager Info Pack here attached and complete our online application form on our website.

Closing Date: 9am 13th July 2022
1st Interview Date: 21st July 2022
2nd Interview Date: 28th July 2022 

This post is restricted to women applicants only and is exempt under Schedule 9, part 1 of the Equality Act 2010.  

OSARCC is an equal opportunities employer and is committed to promoting equality and social inclusion.  

Head of Practice Development, Services & Innovation
Home-based (with travel to Head Office and Family Action services when required)
37 hours per week (full-time, 5 days)
Grade 5 point 39-46: £44,983 - £52,087 per annum + £480 homeworking allowance per annum
Permanent Contract

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

We’re incredibly honoured to have won Charity of the Year at Third Sector Awards in 2021 and 3 Star award for staff engagement in Best top 100 companies. A 3 Star accreditation, as the highest standard of workplace engagement, representing organisations that truly excel, are awarded to organisations with a BCI score of 738 or higher, reflecting 'world class' levels of workplace engagement. Amazing recognition for our work over the past 12 months in response to the pandemic and beyond. These awards are some of the most important ways the third sector publicly recognises excellence and achievement, and so to win these are true testaments to the hard work, passion and commitment of our staff and supporters.

This is an important role in Family Action. You will report directly to the Director of Services & Innovation and your key purpose will be to Lead the organisational development of best practice across the 140+ services to achieve excellent outcomes for children, families and adults. You will lead the development and coordination of an organisational strategy and delivery plan for the thematic work areas across Family Action’s services, enabling a managed and effective delivery of evidenced informed practice, achieving excellent outcomes, maximising our ability to win new service contracts, and enhancing our influencing work on external policy.

You will also support the organisation to adopt a culture of learning, enabling and embedding the required learning and development across services and Family Action. You will lead, establish and coordinate Family Actions thematic groups across our identified service areas and develop organisational repositories for evidence based and informed practice tools, outcomes tools, and shared learning across the organisation.

You will be able to work collaboratively across the organisation, mapping and managing the organisation wide project interdependencies that will be critical to the success of thematic working, within services and Family Action organisationally.

Your role would be varied, exciting and incredibly worthwhile. At its heart is a striving for excellence, maximising outcomes and the need to ensure that children and adults get the right support, of the highest quality at the right time. If you are you looking for a diverse, ambitious and fast paced organisation, you have found it.

We are looking for an autodidactic self-starter, who can draw learning from a range of sources, contextually analyse the evidence, recognise the generalisable from the one offs, and piece it all together with strategic finesse. We need someone with substantial experience of frontline and management practice working in services for people. Alongside this, you must have extensive experience of  supporting organisational development and staff development including evidence informed practice as a means of continuous learning and improvement. You would need to be resilient and tenacious; and bring an understanding of the challenges faced by staff and managers, learnt through your direct experience.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Closing date: Sunday 17th July 2022 at 23:59 (midnight)

Interview date: TBC 

Voluntary Action Rotherham (VAR) is the lead body for supporting, developing and promoting the voluntary and community sector (VCS) in the Rotherham Borough. Our role is to facilitate effective action to bring about positive change in the lives of individuals and communities in the local area.

We are looking to recruit a key member of the senior management team to help drive forward the organisation to deliver the strongest possible impact for the communities and individuals we serve.

The Director of Services (Infrastructure) will be responsible for leading on the Single Infrastructure Grant (SIG) and related areas of work, VAR’s core services and key networks and consortia of Rotherham’s Voluntary and Community Sector (VCS) organisations.

The successful candidate will have:

• Previous experience of leading at a senior level within a voluntary or public sector organisation;
• Demonstrable record of developing strong and effective stakeholder and partner relationships within a complex environment;
• Proven track record of building, leading and managing diverse teams across a number of business areas and specialisms;
• Experience of developing services and contributing towards funding, income generation and business planning.

As well as having the ability to lead the team through an inclusive and empowering leadership style, the successful candidate must have the ability to influence at a high level across a range of services, stakeholders, commissioners and organisations.

The role will require regular attendance at meetings outside of normal working hours, therefore, the successful candidate must be willing to work flexible hours when required to meet work demands.

Interviews for this role are likely to take place on Friday 22nd July 2022 at The Spectrum.

If you are looking for a chance to be part of a flourishing team in a charity that is making a real difference to the lives of people affected by eating disorders, come and join our LMS team.

By joining our new and expanding LMS team you can support in the administration of our teams within services, and make a difference to the lives of our service users.

Beat is experiencing a period of significant development as our services and influence expand and demand for our support rises. This change was underway before the coronavirus changed all our lives, but the pandemic has accelerated everything. Notably, our helpline is supporting three times as many people as pre-pandemic and demand for our carer and professional training courses has increased similarly.

We have recently launched two new online learning platforms; one for carers and one for school professionals. These are designed to provide high quality e-learning to boost skills and knowledge around eating disorders, whilst also offering peer-support and a network to these audiences. The Services Administrator will play a vital role in ensuring that people using these receive timely and quality support in accessing these platforms. They will also be involved in helping the promotion of the platform to key stakeholders and will be ensuring that all our operations run smoothly.

The Services Administrator will support in the effective running of Beat’s learning management systems, as well as ensuring the facilities in the Warrington office run smoothly, and offering administration support for our support services.

This role will be based at Beat’s office in Warrington. 

For more information about the role, please see Beat's website page for this vacancy (follow the apply link).

To apply, please download and complete the application form on Beat's website page for this vacancy (follow the apply link). Completed application forms should be uploaded via the form on that page by 9am on 28th June 2022.

Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on 29th June. Interviews will take place on 30th June in via Teams.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)