Services support officer jobs

We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

This role is key in providing excellent customer service to the charity’s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards.

KEY RESPONSIBILITIES

Supporter Care & Communication

• Provide high‑quality customer care across all channels, including telephone orders, donations, membership and general enquiries.

• Answer all supporter queries professionally and within agreed timeframes.

• Ensure supporters receive the correct communications in response to their donations.

• Produce timely and accurate thank‑you letters.

Income Processing & Administration

• Browse, create, amend and allocate payments to supporter records using data processing systems.

• Reconcile income with daily income sheets.

• Allocate income and produce daily income reports.

• Take Direct Debits over the telephone in line with DD Scheme legal requirements.

• Administer all charity income paid by Direct Debit.

• Process payments received from third‑party agencies (e.g., JustGiving).

Database & Record Management

• Create and maintain accurate supporter records on the charity’s CRM system.

• Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently.

Fundraising Support

• Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme.

General Administration

• Sort and open Head Office post in line with service level agreements and standard operating procedures.

• Undertake other tasks as directed by the Senior Supporter Services Officer.

Health & Safety Responsibilities

• Comply with World Horse Welfare policies to ensure risks in the working environment are minimised.

• Raise any health and safety concerns with your Line Manager or the charity’s Health & Safety Advisor.

PERSON SPECIFICATION

Experience & Knowledge
Essential:

• Experience in data entry and administration.

• Proven customer service experience, including handling enquiries and resolving issues.

• Good understanding of database functionality.

• Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook).

Desirable:

• Working knowledge of mail‑order systems.

• Telephone sales experience.

• Experience using a charity fundraising CRM system.

Skills & Abilities
Essential:

• Strong telephone manner with a professional, approachable communication style.

• Highly proficient keyboard skills with strong accuracy.

• High attention to detail with a focus on accuracy and quality.

• Excellent verbal and written communication skills.

• Confident communicating with people at all levels.

• Effective at prioritising workload and managing multiple tasks.

• Flexible and adaptable approach to work.

• Ability to work both independently and as part of a team.

• Able to work well under pressure and consistently meet deadlines.

Desirable:

• Understanding of the function of a fundraising database.

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Are you a passionate leader who wants to make a real difference in the lives of children and young people?​

We are looking for a Youth Service Lead to oversee and shape the delivery of our programmes across Bedfordshire. This is a key leadership role where you will ensure our services are safe, engaging, and impactful for the young people and families we support.​

At F4YP, we support over 500 children and young people across 50+ schools, providing safe spaces, enrichment opportunities, and vital pastoral support. As Services Lead, you’ll play a central role in making this happen every day.​

What you’ll be doing:

• Leading and managing high-quality delivery across face-to-face services

• Supporting and developing a team of delivery staff and volunteers

• Ensuring excellent safeguarding, pastoral care, and behaviour support

• Overseeing planning, staffing, and day-to-day operations across multiple sites

• Monitoring impact, quality, and outcomes to continuously improve delivery

• Working closely with schools and partners to support young people effectively​

What we’re looking for:

• Experience leading programmes or services for children and young people

• Strong knowledge of safeguarding and pastoral support (SEMH/SEND desirable)

• Proven experience managing and supporting staff

• A hands-on, organised leader who can balance people, operations, and quality

• Someone who is passionate about helping young people feel safe, supported, and confident​​

Bedford/Bedfordshire | Full-time (37.5 hrs) | 3-year fixed term​​​​​​​​ | Working pattern: 9-day fortnight (one day off every two weeks), with full 5-day weeks required during holiday delivery periods

We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS). 

BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems. 

This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families. 

The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services. 

About the Role 

As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will: 

• Lead and support a small remote-working team

• Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers

• Act as Designated Safeguarding Lead (DSL) for the organisation

• Oversee caseloads, service quality and risk management

• Support staff wellbeing, learning and development

• Build positive relationships with NHS and external partners

• Help develop and improve BBS UK’s support services

This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies. 

About You 

We are looking for someone who: 

• Has experience managing a team within health, social care, welfare or voluntary sector services 

• Has experience providing leadership, supervision or safeguarding oversight within a support service setting 

• Has strong safeguarding knowledge and can make sound decisions in complex situations

• Communicates well and builds positive working relationships

• Can manage competing priorities and support a busy team

• Is organised, practical and calm under pressure

• Is reflective, approachable and supportive

• Shares our commitment to inclusive, person-centred support

• Wants to make a meaningful difference to people living with BBS

Why Join BBS UK? 

BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will: 

• Make a direct and meaningful difference to children, adults and families living with BBS

• Be part of a supportive and values-driven team

• Work flexibly from home while contributing to a nationally recognised rare disease support service

• Receive ongoing training, supervision and professional development

• Help shape the future of support services for people living with BBS 

Additional Information 

• An enhanced DBS check is required for this role

• Some evening or weekend work may occasionally be required, with time off in lieu provided

If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack. 

Application Deadline: Sunday 7th June 2026 (midnight) 

Interviews: Expected to take place in London on 16th and 18th June 2026 

We are seeking a strong and motivated leader, who is passionate about seeing lives transformed, to become our Head of Services (Programmes). In this strategic senior role, you will work closely with the Chief Executive Officer to provide stable leadership to staff and residents in the delivery of the day-to-day leadership of the organisation and residential addiction recovery / resettlement programmes. As a key member of the senior leadership team, you will help lead and motivate the organisation through transformational change to more effectively and sustainably deliver our mission – to help those affected by addiction to heal, transform, and thrive.

Outstanding communication, interpersonal, and relationship-building skills are essential. As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to lead and inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Your role, in this committed team of 40+ staff, requires balancing management responsibilities alongside a more hands-on approach, including significant contact with our residents. Seeing them undergo the process of transformation, with all the joys and challenges that entails, is what makes our work worthwhile – a tremendous encouragement.

To apply: Please view the full job description and person specification. When you’re ready to apply, click the ‘Apply now’ button to begin your online application, submitting a covering letter, CV and screening question.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details on our website, which is currently under development.

Closing date: 23.30 Sunday 14th June 2026

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Executive Director, Customer Services

Cambridge

£102,500 per annum 

This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.

Mission and ambition

CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county.

Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish.

CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team.

The person we need

Our new Executive Director will bring:

• A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture.
• In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing.
• Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design.
• Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement.
• Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness.
• The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan.
• Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). 

A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS’s culture and ways of working.

Deadline for applications:  5pm Sunday, 14th June 2026

Interview dates: Friday, 3rd July 2026

Role: Head of Charitable Services

Reporting to: CEO

Salary: £40,000 (pro-rata)

Terms: Permanent, 3 days a week with option to extend to 4 days a week within 6 months (FTE 37.5 hrs a         week)

Background

Buckinghamshire has a fast-growing older population who are the heart and soul of our communities – for example as employers, workers, volunteers, mentors, carers and child-minders. They help make our worlds go round. But when the challenges of older age feel overwhelming, and someone’s own world shrinks, Age UK Bucks is there to support them. Based in Aylesbury and working across the county, our services support older residents to maintain their independence and well-being, especially when times are difficult, helping local older people age batter and access support they deserve.

We have grown as an organisation recently, expanding our services and increasing staff numbers and income as we endeavour to meet the needs of older people in the county, who are struggling to cope with the cost-of-living crisis, after the lasting impact of the pandemic.
 

The Head of Charitable Services is a new role and will play a pivotal part in leading this growth and supporting and developing the teams and culture that deliver them. Alongside this, a key priority is person-centred support and empowerment, and a focus on staff, volunteer and client safety and safeguarding, and skills development. We’ll also be looking to engage service users more dynamically to measure impact and co-produce new services they need and want. 

With growing demand for our services and ambition to be an even more effective voice and empowering champion of older Bucks residents across our communities, there has never been a more exciting time to join Age UK Bucks.

Job purpose
Lead services and teams that support, champion and empower older Bucks residents to meet the many challenges and opportunities of ageing, through charitable services that have high impact and that are sustainably funded, working with all communities in Bucks and through partner collaboration.

The role

Will oversee the development and delivery of high quality, person-centred, compassionate and effective support and services for older people across Bucks that has demonstrable impact and quality - building community connection and championing older people’s needs and opportunities. You will help shape the charity’s charitable approach, work on developing new services, funded from grant applications and community collaboration, and build cases for support and demonstrable impact case studies. Reporting to the CEO, you will work closely with the Head of Commercial Services and Development, dovetailing referral pathways and aligning practice and processes.
 

Key tasks and responsibilities

• Meet the needs of older Bucks residents through effective, high quality, safe and compassionate support and services that can demonstrate impact and are sustainable financially, meeting appropriate quality standards where required
• Develop our people and volunteers, including supporting our safeguarding lead on best practice supervision, risk assessment and mitigation, case work guidance, safeguarding, line management and people development
• Work with SLT to support our Trustee Board, Board Officers and Sub-Committees to enable them to guide and steward the charity appropriately, including developing reports and information/KPIs
• Develop and deliver financially sustainable services, planning and managing income and costs in line with strategy and budgets, working with the Finance leadership and SLT
• Help develop and transform our data collection and story-telling, enabling the organisation to create and share compelling and inspiring impact and outcome reports for stakeholders 
• Support the maintenance and development of our website and social media strategy and assets to support our work and programmes
• Optimise and raise awareness of our services and impact, through developing effective outreach and presentations to key stakeholders, groups, communities and funders
• Act as a champion of older people and an Age Friendly Bucks, representing the charity at key forums, Boards and activities in order to achieve our mission and strategic goals, bringing the voice and needs of older people to the fore.

 Essential qualities:

• Strong and demonstrable people leadership and management skills
• Strong operational delivery experience and skills
• Empathetic to the needs of older people and their families
• Significant Adult social and/or health care experience and knowledge, including safeguarding
• Budget planning and delivery
• Significant impact and outcomes reporting and data collection experience
• Service creation and mobilisation experience
• Experience managing and liaising with commissioners/funders/partners
• UK driving licence

Equal Opportunities

Age UK Buckinghamshire strives to meet the needs of all older people in Bucks but is also aware that some communities could be better served by us. We therefore want to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

Application Process: 

• Submit your CV and cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the criteria specified in the job description with examples.
• Closing Date: 5th June 2026

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Marketing & Communications Officer

Hours: 18 hours per week

Salary: £13,621 for 18 hours and up to £28,000 (Full Time Equivalent)

Location: Bradford, Harrogate, or Craven office with some hybrid working
 

The Role:

We are looking for a creative and motivated Marketing & Communications Officer with at least three years’ experience in digital marketing and communications to help raise awareness of Carers’ Resource, promote our services and strengthen engagement with carers, supporters, partners and the wider community.

This is an exciting opportunity for someone who is passionate about making a positive difference to people’s lives. The successful candidate will play an important role in supporting campaigns, creating engaging content and helping to ensure unpaid carers know where and how to access support.

Working closely with the CEO and colleagues across the organisation, you will help deliver effective marketing and communications activity that reflects the values, voice and impact of Carers’ Resource.

Key Responsibilities

• Develop and deliver engaging marketing and communications activity across digital and print channels.
• Manage and update website content to ensure information is accurate, accessible and engaging.
• Create high-quality content for social media, campaigns, press releases and promotional materials.
• Support the promotion of services, events, fundraising activities and campaigns.
• Help increase awareness and understanding of unpaid carers and the support available through Carers’ Resource.
• Manage and grow social media channels, monitoring engagement and performance.
• Support internal communications and staff engagement activities.
• Produce marketing materials including leaflets, posters, presentations and impact stories.
• Gather and share case studies, testimonials and stories demonstrating the charity’s impact.
• Monitor marketing performance and provide reports on communications activity and engagement.
• Ensure all communications are consistent with organisational branding and values.
• Support the development and maintenance of the organisation’s brand identity and reputation.
• Assist with campaigns to recruit volunteers, supporters and trustees where required.

Person Specification:

Essential

• At least 3 years experience in a marketing/ communications role including creating digital content and campaigns.
• Excellent written and verbal communication skills.
• Experience managing social media platforms and creating engaging content.
• Strong IT and digital skills including website content management systems and Microsoft Office.
• Ability to write for a range of audiences and communication channels.
• Experience producing marketing materials and promotional content.
• Good organisational skills with the ability to manage multiple priorities and meet deadlines.
• Creative, proactive and able to work independently.
• Strong attention to detail.
• Commitment to the values and aims of Carers’ Resource.

Desirable

• Experience working in the charity, health or social care sector.
• Knowledge of digital marketing tools, analytics and email marketing platforms.
• Graphic design or video editing skills.
• Experience working with media and public relations.
• Understanding of issues affecting unpaid carers and vulnerable communities.

Personal Attributes

• Compassionate and people-focused
• Team Player who collaborates with colleagues
• Enthusiastic and creative
• Collaborative and supportive
• Flexible and adaptable
• Professional and approachable

What We Offer

• Flexible and hybrid working opportunities
• Supportive and friendly working environment
• Training and professional development opportunities
• Generous annual leave entitlement
• Pension scheme
• Opportunity to make a meaningful difference to unpaid carers and local communities

Equality, Diversity & Inclusion

Carers’ Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Please submit a covering letter with your CV explaining your fit to the role.

Creative Support wish to recruit to the position of Property Services Officer. This individual will work on the repairs and property management helpdesks within our Property Services Department.  The role will work as part of a team logging and progressing property repairs or property management issues reported by phone, email or via the Out of Hours service. The member of staff will also provide administrative support to the wider Property Services Team, as and when required. 

This opportunity will suit someone with excellent customer service, IT and communication skills. The individual should have experience of working in a fast paced office environment and be able to prioritise workload confidently.  The ideal candidate will have a positive, proactive worth ethic and contribute to improvements within the team. 

It is essential that any applicants are good team players, keen to learn and support the team with their work. We pride ourselves as a solution focused, resourceful and dynamic team and are looking to recruit a Property Services Officer that shares these values. Part time hours will be considered.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Vacancy Reference Number: 85760

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker visas.

Link Homeless Services Officer

Salary: £29,125 (this includes £1295 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)

Hours: 37 hours per week (covering 5 days on a rota)

Contract: Permanent

Ever thought about a career in Homeless Services?

We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.

We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.

To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time. This advert may close early if we successfully recruit for this position

Closing date: Monday 8th June

Interviews: Friday 29th June and Wednesday 17th June

We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centered approach. You must be experienced in providing support services, well-organised and approachable. We have embedded our health equalities work stream across our organisation, so you must be committed to an inclusive approach across all your work. You will be an important member of our staff team, contributing to positive and constructive engagement with our community. We will provide you with training and supervision to support you to develop professionally within this role and to maintain a healthy work/life balance.

Pay scale: £29,899 – £33,668 per year (full time), pro-rata if part time. All our salaries are benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.

Hours: 21 hours (part time) to 35 hours (full time) per week. We can offer flexibility around core operational hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.

Location is either:

· Home-based with an appropriate working space where confidentiality can be assured. Lives within the UK.

Or

· In our London office, this option attracts an additional payment.

In both scenarios you must be able to attend bi-monthly meetings in London and undertake occasional travel in the UK for meetings and support events.

Contract type: Permanent

JOB DESCRIPTION

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, instant chat, and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.

You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.

You will assist with writing and updating our Information booklets and resources to agreed standards (PIF Tick) and following agreed processes.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Alongside GP practices and community partners to address non-medical needs and improve health and wellbeing across the borough.

As the programme grows across multiple Primary Care Networks, Bexley Buddies aims to reduce pressure on GP services by creating meaningful opportunities for residents to connect, build confidence, and support one another through community-based activities and peer support.

You will work closely with local communities, GP practices, volunteers and NHS partners to develop and coordinate inclusive, participant-led activities that respond directly to local needs, strengthen community resilience, and help reduce health inequalities.

Why Work for Us
• Hybrid working
• Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave (plus bank holidays)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

Peer Support Officer

Hours: Full-time 34.5 hours per week over 5 days

Location: Hybrid working (a minimum of 40% working in the office in Leeds)

Salary: £30,812.94 - £34,011.72

Contract: Fixed Term for 12 months (with possibility of extension)

DBS: An enhanced check will be required

About Us

At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. 

​​As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.

​We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.

​If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!

​​

About the Role

Join our Peer Support team and help bring people together through shared lived experience, connection, and understanding. We are dedicated to providing supportive, high-quality, and person-centred services that empower people to live well with epilepsy.

​Through our 1:1 peer support service, Talk and Support groups and online events, we create safe and welcoming spaces where people living with epilepsy can connect, share experiences, and access meaningful support.

​If you are passionate about making a positive impact, enjoy supporting others, and can build meaningful connections in a remote environment while communicating with empathy and professionalism, we’d love to hear from you. We have an exciting opportunity for you to join our team as a Peer Support Officer.

​At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

Your Role

As a Peer Support Officer, you will play a key role within our Services team, helping to deliver compassionate, high-quality peer support for people living with epilepsy across the UK.

​In this varied and rewarding role, you will:​

• Empower volunteers – providing remote support and supervision to a dedicated team of volunteers and Independent Group Leaders, ensuring they feel confident, valued, and equipped in their roles.
• Facilitate support sessions – Support the delivery of virtual groups and online events. Creating safe, welcoming, and nurturing environments where people can share experiences and engage in meaningful discussions.
• Support growth and development – contribute to the development of our peer support services and help expand the reach and impact of our services.
• Deliver meaningful support – work directly with service users to ensure everyone accessing our services feels heard, connected, and supported throughout their journey with epilepsy.

​This is an exciting opportunity for someone who is passionate about community support, volunteer engagement, and making a positive difference in people’s lives.

​

What You Bring

This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery. We are looking for someone who is:

• A proactive problem solver with strong organisational and decision-making skills
• Passionate about supporting and working collaboratively with volunteers
• An excellent communicator with strong interpersonal skills
• A flexible and supportive team player, willing to work regular evenings as part of the role
• Able to demonstrate genuine care for others and a strong commitment to delivering high-quality support services

​​We are looking for someone who has:

• Experience of working with and supporting volunteers , ideally in a remote setting
• The ability to facilitate online peer support groups and events confidently and effectively
• Excellent interpersonal skills, with the ability to engage and work positively with people from a wide range of backgrounds
• The ability to adapt, prioritise, and thrive in a busy working environment
• A professional and reliable approach to work, demonstrating honesty, conscientiousness, and self-motivation
• A hardworking, caring, and driven attitude, with a genuine commitment to supporting others

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal. Click apply and you will be redirected there.

​​

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this, we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, particularly those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader. This means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments, please let us know.

Closing Date: Monday 22nd June 2026 @ 9am

Informal Chat: Week commencing 29th June 2026

Interviews: 6th & 7th July 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview.

The recruitment process will include a panel interview and a presentation task.