Services support officer jobs

We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.

The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

Main Duties

1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.

2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.

3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.

4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.

5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.

6. Operating and maintaining CRM, database and filing systems.

7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.

8. Supporting the casework team with case administration including requests for records and printing and posting letters.

9. Collecting, processing and distributing post.

10. Supporting the organisation of travel arrangements for Caseworkers.

11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.

12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.

13. Attending line management, supervision and team meetings as appropriate.

14. Archiving.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

Position: Community Voice Officer

Location: Barnsley, South Yorkshire

Hours: 25 hours to be taken between Mon – Fri, one day working from home, other days expected to be in the community or office

Salary: £30,000 pro rata; 5% pension contribution, 33 days of annual leave entitlement (inclusive of bank holidays) pro rata

 Reportable to: Healthwatch Manager

Direct reports: None

Job Purpose

Healthwatch Barnsley (hosted by Barnsley CVS), is going through an exciting redesign to enable community voices to have even greater impact on the current strategies and developments in Barnsley.  The Community Engagement Officer role is an impactful and rewarding opportunity to join the Healthwatch Barnsley Team as we navigate upcoming changes introduced through the new NHS 10 Year Plan and the forthcoming Health Bill.  This role will ensure that the voices of Barnsley residents remain central as we work towards building a health and social care system that is fit for the future.

You will use your excellent interpersonal skills and creativity to gather feedback on Barnsley priorities, ensuring residents’ views shape local projects and developments contributing to Barnsley’s vision as the “Place of Possibilities”.

Working with Barnsley CVS and other established third-sector organisations you will identify new ways to reach under-represented or seldom-heard communities and strengthen how their voices inform local decision-making. You will collaborate with the wider Healthwatch team to support a strong, credible and independent voice within Barnsley’s strategic boards, helping to create a genuinely “Listening Borough”.

By capturing residents’ experiences and feeding them back to services you will contribute to a continuous feedback loop that empowers communities, builds trust and encourages ongoing participation in future engagement activities.

Key focus areas you could be working on include topics such as system-wide shifts

· Hospital to Community

· Analogue to Digital

· Sickness to Prevention

· Health on the high street

· The Barnsley 2040 vision

As part of the redesign, you will work as a team to design new ways to create dynamic feedback loops to the public using tools such as magazine creation, blogs or vlogs, podcasts, social media.  Your work will ensure that the communities in Barnsley know that their voice can have a genuine impact on the shaping of their town.

Employee benefits

- 33 days of annual leave (including bank holiday) which increases with longevity

- all staff given time off between Christmas and New Year without it impacting your leave entitlement

- enhanced sick pay during probation and increased entitlement with longevity

- 5% pension contribution

- discounts at local gym

- Enhanced maternity pay

Interim CEO

6 Months Fixed Term Contract (Maternity Cover)

This post is restricted to women under schedule 9, Part 1 of the Equality Act 2010

Candidate Pack

Dear Candidate,

Thank you for your interest in the role of Interim CEO for Kent Sexual Assault & Abuse Service (KSAAS). This is a 6-month fixed term post to cover maternity leave.

KSAAS (formerly East Kent Rape Crisis Centre) has offered sexual violence services in East Kent since 1993 and we offer ongoing practical support and therapeutic services for survivors who have experienced any form of sexual violence at any time in their lives of in Kent & Medway .  KSAAS holds UKAS accreditation through The Survivors Trust and is Professionally Approved By Rape Crisis England & Wales, demonstrating the consistent, high-quality services that we offer to our survivors.

KSAAS operates Independent Sexual Violence Advisors (ISVA) services and joint ISVA and Independent Domestic Violence Advisors (IDVA) services for those experiencing sexual violence alongside domestic abuse.  We also offer trauma focused therapeutic counselling services for children, adolescents and adults and these services are accessible through various hubs across Kent & Medway. Peer support groups and family advocacy services are available to support families when there has been an occurrence of sexual abuse experienced by one or more family members and our services are supported and informed by the ‘Kick Back’ group,  who are survivors of sexual violence who offer help, support and advice to other survivors and inform our service development.  We also have a range of volunteers who support us with various aspects of the service provision. 

In addition to providing support and therapeutic services, a key function of the organisation is to robustly challenge the societal values, beliefs and behaviour which contribute to sexual violence, through proactive projects that aim to raise awareness, delivery of information sessions in educational institutions, delivery of NOCN accredited Rape and Sexual Abuse training, ongoing activism, challenging attitudes we encounter as part of our work with survivors, focused campaigns and participation in research focused on sexual violence.

In the last year, we worked with > 6000 survivors in our face-to-face services and specialist sexual violence Helpline service and in April 2026 we extended our provision and scope and have been commissioned to be the main provider of ISVA and Therapeutic Support services across Kent & Medway, funded by the Police & Crime Commissioner.

We are looking for an inspiring, motivated and innovative woman who is driven by feminist values to be the figurehead of our organisation, providing empowering leadership to the team, strategic oversight of the organisation and to ensure an outstanding service for all survivors of sexual violence. Note that this post is restricted to women under Schedule 9, Part 1, of the Equality Act 2010.

Shauna McCusker

Chair of Trustees

Kent Sexual Assault & Abuse Service

Role Details

Salary:

£50,000 (Pro Rata), 0.8 FTE Contract

Base:

Canterbury (Travel to Other Sites Will Be Required)

Contract:

0.8 FTE (30 Hours Per Week): 6 Months Fixed Term Contract On Occasion This Will Include Out Of Hours Meetings

Benefits:

3% Pension Contribution

Employee Discounts Scheme

28 days annual leave plus bank holidays (pro rata)

Employee Assistance Programme

Flexible Working Negotiable

Requirements:

Right to work in the UK

An enhanced DBS Check (Carried out through KSAAS) Full UK Driving Licence & Use of Own Car

Responsible To: Chair of Trustees

Main Purpose of The Role

The CEO is the figurehead of KSAAS and has overall responsibility for the management and performance of the service and strategic development and growth of KSAAS in collaboration with the core team, key stakeholders, Board of Trustees and survivors.  The overarching duties and responsibilities of the CEO is responsible for the following:

• Strategic feminist leadership of the organisation & staff

• Management of human resources and physical estate

• Direct and manage fundraising & finances

• Act as the primary public representative locally, regionally and nationally.

• Advocate for survivors of sexual assault or abuse and challenge societal attitudes that perpetuate sexual violence

• Line management of management team

• Working collaboratively with the Board of Trustees

At KSAAS, the CEO is supported by the ISVA Service Lead, the Therapeutic Service Lead, the Operations Manager, the Finance Manager and Board of Trustees.

About KSAAS

Kent Sexual Assault & Abuse Service is a feminist organisation that firmly believes that sexual violence against women and girls arises from the patriarchal social structure in our society.  We believe this social structure causes and propagates gender inequality and that sexual violence is one tool that is used to control women and girls as part of this social dynamic.  We recognise the sexual violence affects people of all genders and provides a safe space for all survivors of sexual violence across Kent & Medway, where they can access the high-quality trauma-informed specialist practical and therapeutic support they need to recover from the impact of sexual violence and rebuild their lives.

Our Vision

KSAAS’s vision is to create a community where everyone is free from all forms of sexual violence and to achieve this within a feminist, equalities and human rights framework. We aim to provide help, hope and healing to all those impacted by sexual violence and cultivate a safe, non-violent community. 

Our Mission

It is our mission to:

• Respond to and promote the needs of those who have suffered sexual violence through the empowerment feminist model of work

• Reduce the impact of sexual violence by supporting, educating, informing and advocating for all survivors

• Challenge oppression in all forms

• Challenge societal attitudes that condone and collude with sexual violence

Job Title: Chief Executive Officer Responsible To: Board of Trustees

Main Responsibilities of Post:

Strategic Leadership

• Develop an in-depth understanding of the issues faced by women and girls who are subjected violence and the staff who support them within the service

• Develop an in-depth understanding of local, regional and national agendas regarding sexual violence against women and girls within the service

• Review the aims, vision and mission of the organisation in collaboration with our survivors, staff, board of trustees, business partners & umbrella organisations

• Work collaboratively with the board of trustees, business partners, staff and service users to develop evidence based strategic priorities for the service and a rigorous business plan that addresses key priorities

• Lead, motivate and encourage the KSAAS staff team to provide excellent services in support of the strategic plan

• Be the leading voice of KSAAS locally, regionally and nationally, ensuring that KSAAS and its mission, campaigns, and services are consistently presented in a strong, positive image for the benefit of survivors of sexual assault and abuse.

• Consult widely and draw on expertise within the organisation and externally to KSAAS for the visioning of evidence based and innovative sexual violence services for children, young people and adults across Kent & Medway

Finance and Funding

• Manage the KSAAS fundraising strategy in collaboration with the management team and board of trustees

• Oversee fundraisers to identify, diversify and secure fundraising opportunities to ensure the financial health of the organisation

• Sit on the finance committee to ensure effective financial management and reporting

• Manage relationships with key funders and ensure that all contractual obligations to funders are met

• Provide effective oversight and reporting of the finances and budgets to the board of trustees and funders and ensure the financial sustainability of theorganisation

Partnership and Communication

• Represent the voices of survivors of sexual violence at key strategic meetings

• Ensure effective communication of information from KSAAS to all key internal and external partners

• Develop and broker regional and local partnerships to ensure KSAAS pushes boundaries, maintains excellent working partnerships and ultimately improves services for victims of sexual violence and abuse in Kent

• Promote public awareness about sexual violence through social media and deliver talks and presentations and broadcasts as necessary.

• Keep up to date and informed about local, regional and national agendas, ensuring that KSAAS can respond to trends effectively as they emerge.

• Maintain a high quality collaborative working partnership with Rape Crisis England and Wales and work with other rape crisis centres as necessary.

• To be an effective public speaker with the ability to influence.

Management, Resources and Policy

• Empower staff within the organisation through proactive and inspiring line management processes, catering for diversity through a range of different approaches.

• Develop the leadership team within KSAAS and work collaboratively with them to meet the vision and mission of the service.

• Have overall responsibility for the fair recruitment, management and development of employees and volunteers and the effective management of external contractors and service providers.

• Be the key point of contact for our Human Resources Provider and ensure that all policies and procedures are up to date and appropriately communicated and implemented throughout KSAAS.

• Ensure effective monitoring and evaluation systems are in place that reflect best practice across all aspects of the organisation’s operation enabling review and development ofservices.

Legality and Governance

• Accountable for organisational compliance with general legal obligations, Charity Commission regulations,  membership obligations & safeguarding responsibilities.

• Responsible for keeping the Board of Trustees up to date with accurate information to enable them to fulfil their roles.

• Provision of appropriate and timely reports to the Board ofTrustees.

• Responsible for ensuring the health and safety of all staff, volunteers and service users within KSAAS.

• Engage with own line management, supervision, training, personal development & wellbeing, using opportunities provided by KSAAS to do so.

• To carry out any further work that is reasonably in line with thisposition.

To be eligible for this role, you need to evidence the following knowledge, skills and experience, at least in part:

• A successful track record of leadership within an organisation of comparable complexity or across a significant area of work, including strategic, financial and operational planning.

• Experience of successful financial management of a complex budget and oversight of income generation from a variety of sources.

• A track record of successfully managing and leading people who work across a range of sites and an understanding of the challenges faced by staff working with sexual violence survivors

• Ability to think innovatively, take measured risks and manage an organisation and staff through period of significant change

• Experience of developing & maintaining effective networks with local government, statutory and other voluntary organisations.

• Experience of successful partnership working, such as developing and maintaining relationships with a range of organisations and funders.

• Experience at senior level of successful financial management, including responsibility for significant complex budgets.

• Experience of working with a variety of media to successfully promote an organisation or issue.

• An understanding of the gendered nature of sexual violence and abuse, its causes and consequences and commitment to challenging injustice, violence and abuse, stereotyping, prejudice, discrimination and bias in a non-confrontational way, aligned to the values of the organisation.

• Experience of managing support services and a clear understanding of trauma and vicarious trauma and appropriate wellbeing strategies.

• Sound knowledge of the charitable sector and working collaboratively with a Board of Trustees

• An understanding of trauma informed care / service provision and the challenges associated with such services

• Excellent communication skills and experience of communicating complex information in a range of ways to a range of audiences

• Excellent organisational skills and an ability to prioritise and manage competing demands

• Commitment to self-development, self-reflection and personal wellbeing

• Able to travel & work between sites across Kent when needed

• Formal qualifications, such as university level qualifications, professional qualifications, therapeutic qualifications and / or leadership / management / coaching qualifications would be an advantage.

• Able to work independently, in close teams and across services

• Demonstrates resilience, courage and bravery when facing challenges • Demonstrates excellent communication skills and public presentation skills

• Excellent organisational and time management skills.

How To Apply

KSAAS values diversity and welcomes applications from people from all sections of the community, especially from minoritised groups. To apply for this role, please email a detailed CV along with a supporting statement to the Chair of Trustees Shauna McCusker. The deadline for applications is midnight on Sunday 3rd May 2026. The supporting statement should demonstrate how you meet the candidate profile and should be no more the 4 A4 pages. All applications will be acknowledged and responded to by 2pm on Mon 4th May 2026 and interviews will take place on Wednesday 6th May 2026 in person in Canterbury (reasonable adjustments can be made on request). If you have any questions or require support with any part of the process, please contact Shauna McCusker. We value every application, thank you for your time, effort and interest. Good luck.

Role/Job Title: Head of Kent Services
Location: Pembury, with travel between services as required 
Contracted Hours Full time -37 hours per week (Mon-Fri)
Salary: £55,000 - £65,000 per annum FTE

Application Deadline Date:  Friday 24th May 2026 / Interviews to take place at Cornford Lane site (Pembury) on Wednesday 10th June
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

FULL JOB DESCRIPTION

Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.

Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East.
 

About the role:
This is a tremendously exciting time to join Aspens. With our new Chief Operating Officer in place, we are actively shaping how we work to ensure we deliver the very best for the people we support. Her focus and ambition are centred on establishing consistent, high-quality practice across the organisation and ensuring that everything we do enhances, in a meaningful and measurable way, the lives of those we support.
 

The Head of Kent Services is a leadership role responsible for the strategic, operational, and financial oversight of services within Kent, currently residential services for adults with autism and/or learning disabilities, supported living services, and services for children and families across Kent.

The postholder will ensure the delivery of safe, high-quality, person-centred care and support that promotes autonomy, dignity, inclusion, and positive outcomes for individuals and families. The Head of Kent Services will lead and develop a small team of locality managers ensuring regulatory compliance, financial sustainability, and continuous service improvement across the portfolio.

The Head of Kent Services will be a member of the Inclusive Executive Leadership Team, working in collaboration with other leaders to drive the best outcomes for the People we Support and the Charity.

 

Knowledge and Experience:

We’re looking for someone who brings a combination of the following experiences, whether gained through formal roles, lived experience, volunteering or other pathways.  We value diverse routes into leadership and welcome applications from individuals who may not have followed traditional career paths.

Essential Experience:

• Significant senior management experience in health and social care.
• Proven leadership experience managing CQC Registered Managers.
• Strong knowledge of autism and learning disability support models.
• Experience managing budgets and financial performance.
• Demonstrable experience of regulatory compliance and inspection processes.
• Experience working with commissioners and local authorities.
• Experience managing large-scale change programmes.
• Significant experience in building team capability and managing complex employee relations.
   

Essential Skills & Competencies:

• Strategic thinking and operational delivery capability.
• Strong financial acumen.

• Experience overseeing impactful, outcomes-driven services at a strategic level.

• Strong project and programme management skills.
• Excellent leadership and people management skills.
• Excellent analytical and data interpretation skills.
• High-level communication and stakeholder engagement skills.
• Ability to manage complexity and drive change.
• Strong problem-solving and decision-making ability.
• Ability to build and sustain relationships, with trust and integrity
  
  
   

Desirable:

• Relevant professional qualification in health or social care (Level 5 or above).
• Experience overseeing multiple residential and/or supported living services.
• Experience in service mobilisation or turnaround.
• Experience with Positive Behaviour Support at strategic level.
   

Core Values & Leadership Expectations:

• Commitment to person-centred, rights-based and autonomy approaches.
• Passion for inclusion, dignity, and empowerment.
• Dedication to safeguarding and promoting welfare.
• Evidence-informed decision-making.
• High levels of integrity, resilience, and accountability.

• Reflective, open to feedback and committed to continuous learning
• Brings authenticity, empathy and a collaborative spirit
  
   

What we can offer you:

• An exciting and rewarding role that you can really make your own
• An opportunity to learn and grow in a supportive environment, with formal and informal training and development initiatives.
• Member of the Inclusive Executive Leadership Team.
• Hybrid working
• Adjusted Hours or compressed working weeks
• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS 
• Annual Leave / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Aspens High Street Stores -20% discount on all items for Aspens’ staff
• Bluebell cafe- Discounted staff menu available
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’
• Wellbeing initiatives such as: no email/meeting Fridays, no meetings over lunchtime to ensure people can take a break, encouraged not to read or reply to emails outside of working hours, and access to counselling

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need.

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

This is a dynamic, strategic role and as Head of Therapeutic Services, you will exercise person-centred clinical responsibility for Woman’s Trust (WT), counselling, groupwork and other therapeutic services.

Reporting to the CEO, this role will oversee the day-to-day delivery of seamless, highquality service across all of our client-facing provisions. You will support the CEO to ensure the future development of WT by leading the frontline staff team in the provision of high-quality, relevant and safe services to survivors of violence and abuse in line with WT’s aims and principles.

As Head of Therapeutic Services, a member of the Senior Leadership Team, you will work closely with colleagues across WT, to plan and implement quality improvement plans in order to deliver outstanding services in an efficient and cost-effective manner. This role will deputise for the CEO when necessary.

Working with key stakeholders to ensure that WT counselling services are delivered to a high professional standard, in accordance with the BACP Ethical Framework and the person-centred approach.

Leading on the development of new opportunities for the enhancement and expansion of WT counselling services, on the clinical representation of WT services to external bodies and involvement in campaigning for the improvement of services for women experiencing DA, and to be the safeguarding lead for WT.

Hours: Full-time, 35 hours per week.

Contract: Fixed-term contract as dependant on funding.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format.

Closing date: 1st May 2026.

Interviews will be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

About us

Our mission is to make life better for carers. Across the UK today, 5.8 million people are carers, supporting a loved one who is older, disabled or seriously ill. We provide information and advice on caring, help carers connect with each other, campaign with carers for lasting change, and use innovation to improve services. 

About the role

This is an exciting new post; with oversight of Carers Wales information and advice service, training and learning offer, and Employers for Carers support.  Find out more about Employers for Carers Wales on our website. 

As part of a small and busy team, the post holder will be required from time to time to support with delivery of these services, as well as playing a key role in their strategic development.

About you

We are looking for someone with a background in service delivery; with experience of providing information and advice, and designing and delivering training and learning. 

The ideal post holder will be equally comfortable planning strategically and rolling up their sleeves to deliver. This means we need someone who is a great communicator with excellent leadership skills who can also turn their hand to managing budgets and client accounts, helping us to plan the future development of our services offer.  

You’ll be fluent in Welsh including in written correspondence with a solid understanding of carers and the issues and challenges they face. 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme.  You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply, please email the recruitment team to discuss.

The closing date for applications is Friday 15 May 2026 at 5pm.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of Supporter Officer – Corporate Services on a fixed term maternity cover basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The role will provide a comprehensive administrative and office management support to the Head of Corporate Services and the department. To establish and maintain effective communication with all departments/units and between offices and other functions of IRUK where relevant. Provide support to Corporate Services activities and projects and to help ensure effective delivery of corporate services strategy and work plan.

The successful candidate must have:

Experience:

• Substantial experience working as an Administrator/PA providing support to a Head of Department / senior manager.
• Demonstrable experience in attending and minuting managerial / executive meetings and assisting with the production of reports.
• Proven experience of working with budgets and strategy and maintaining financial records.
• Proven experience of diary and correspondence management.
• Experience of successfully providing full administrative support to a busy department including collating, monitoring and disseminating information to stakeholders.

Skills:

• Excellent organisational and administration skills. 
• Strong written communication skills necessary to draft letters, minutes, reports and other documentation.
• Strong verbal communication with an excellent telephone manner.
• Excellent interpersonal skills and confidence to deal with people at all levels.
• Flexible and adaptable with the ability to work in a changing environment and respond to different demands with a sense of urgency.

Knowledge and Qualifications:

• Advanced knowledge of Microsoft Office suite including Word, Excel and PowerPoint.
• Knowledge and understanding of using relationship management database software.
• Numerate and literate, with a good standard of education.
• Good understanding of the NGO sector.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit: 

What we offer UK colleagues - Islamic Relief Worldwide

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.

BSL version can be found in the attached document

About Deaf Unity

Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

• Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
• Matching clients with appropriate professionals and ensuring a high-quality, reliable service
• Building and maintaining a regular client base, encouraging repeat business
• Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
• Handling quotes, invoicing and payment follow-ups
• Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

• Promoting Deaf Unity’s services and building relationships with new and existing clients
• Identifying and exploring new income-generating opportunities
• Supporting the growth of services for deaf school leavers, jobseekers and professionals
• Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

• Ensuring services are accessible, responsive and high quality
• Gathering feedback and using this to improve delivery
• Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

• Experience managing services, projects or freelance provision
• Strong organisational skills and attention to detail
• Experience in outreach, sales or building partnerships
• Confidence working independently and managing multiple priorities
• A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

• Strong communication and interpersonal skills
• Proven ability to promote services and meet targets
• Ability to manage administration alongside relationship-building

Desirable:

• BSL Level 2 or above
• Experience using CRM systems
• Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

About the Role

This is a hands-on, ‑people focused, operational leadership role at the heart of our service delivery. You’ll‑ oversee multiple cancer support programmes, ensuring they run smoothly, consistently, and to the highest standards.

You will:

• Lead day-to-day operations across a portfolio of cancer support services
• Provide strong, supportive leadership to managers, coordinators, and frontline staff
• Maintain excellent relationships with Macmillan, NHS partners, ICS colleagues, and community organisations
• Ensure safeguarding, quality, and statutory compliance
• Drive performance, quality improvement, and operational excellence
• Contribute to organisational strategy and future service development
• Manage budgets, monitor risks, and support sustainable funding models
• Be an escalation point for safeguarding, operational issues, and service risks

This is a truly rewarding role where you’ll make a tangible difference to people living with and beyond cancer.

 

Who We’re Looking For

We’re seeking a confident, compassionate, and organised operational leader who thrives in a fast-paced environment.

You will have:

• Proven experience in operational leadership within health or social care settings
• Strong communication and relationship-building skills with external partners and stakeholders
• A solid understanding of safeguarding, quality assurance, and statutory regulations
• Experience of driving performance and delivering continuous improvement
• Ability to contribute to strategic planning and service development
• Financial acumen, including managing budgets and supporting sustainable funding
• Confidence acting as an escalation point for safeguarding, operational, and service risks

And you’ll be:

· Supportive, collaborative, and people-focused

· Highly organised and able to manage competing priorities

· Passionate about inclusion, equality and person-centred support

·Committed to Self Help UK’s values and mission

Do you seek to champion a culture where innovation, learning and cross-organisational collaboration become the norm? Connecting insight with action to reduce inequalities and strengthen community connection?

Involve believes that everyone, regardless of the challenges they face, should have the opportunity to thrive. Using both strategic influence and service leadership, as the Head of Adult Services you will lead the design, delivery, and continuous improvement of high-quality, evidence-driven adult adult services rooted in lived experience, community voice and meaningful partnership.

See the vacancies page on our website for full job and person specification.