Services support officer jobs

We’re currently looking for a Workplace Services Technician, offered on a permanent basis of to help us deliver our mission. This a part time position working 21 hours per week with flexible days that suit individual needs while delivering on business needs. This role has high flexibility where the individual could choose three full time days, or four/five days with shorter days to fit around other commitments / personal preferences. This role will be mostly based in our London office with limited flexibility where practical.  

What’s it like working at the IOP?

The IOP is a friendly, inclusive, and ambitious organisation. Diversity and inclusion, being data led, and open approach are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

• Managing the relationship with our maintenance provider to ensure our building is in good repair and being maintained as per the manufacturer’s instructions.
• Supervising work that is happening onsite to understand the cause and solution as well as making sure that it is conducted safely.
• Maintaining a safe and healthy workplace through regular inspections, keeping all spaces safe, reviewing RAMS, and enforcing our permit-to-work system.
• Respond to reactive maintenance requests in a timely and professional manner. This includes undertaking a wide range of fabric work such as basic plumbing, painting / decorating, or mechanical issues.
• Working with the Senior Workplace Officer to move furniture safely and working together around dates for work that balance the need of resolution and cause the least amount of disruption.

Projects you may work on include:

• Air source heat pump installation
• Building sustainability initiatives
• Lifts being refurbed

Who will I work with?

You’ll work closely with a range of colleagues and stakeholders, including:

• Workplace team colleagues especially the Senior Workplace Officer to organise all London office requirements.
• Our maintenance and other relevant suppliers to keep our building operating well.
• IOP staff

Ideally, we hope you’ll apply if you bring:

Essential:

• Previous building services/M&E skills, knowledge, and experience ideally on client side and a team that held all hard services.
• Qualified to City & Guilds Level II/III or equivalent experience in electrical, plumbing, or mechanical discipline.
• Good knowledge and clear understanding of Health and Safety regulations such as LOLER, Electricity at Work, Working from Heights, and used permit to work systems before.
• Knowledge of and experience in building systems such as BMS / Lighting Systems / Pumping / Lifts / Low Pressure Hot Water Systems / Pressurisation Systems / Ventilation Systems etc.
• Experience of working with multiple internal and external stakeholders, ensuring expectation are met and communication is regular and clear.
• An IOSH Managing Safely certification or similar is essential.

Nice to have:

• Experience with invoices processing and finding the most cost-effective solution. Ideally within charities to understand budget restrictions and be creative with solutions.
• Be first aid and emergency marshal qualified (must be willing to have this responsibility).
• Knowledge and experience solar panels, green roof, and air sourced heat pumps.
• Mansafe wired system working from height training (must be willing to hold this qualification.
• Some project management experience.

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, as long as the business needs are being met and that team connections are maintained.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

About us

 10 Windsor Walk (10WW) is a Community Interest Company established by local therapists concerned to address the provision of intensive psychological services for those most in need.

We support psychoanalysts, psychotherapists and the local community by providing psychotherapy treatment rooms and space for training and events related to developing psychological services.

More than this, we are a hub where therapists and psychoanalysts can meet, work together and exchange ideas on developing the practice as a whole.

Our work includes:

Affordable treatment – We run low- and no-fee psychotherapy for those in need in the local community, alongside trainees from the Institute of Psychoanalysis who offer low-fee psychoanalysis.

Community programmes – We run a weekly therapeutic playgroup for parents and toddlers seeking sanctuary in South London, alongside public events such as the Psychoanalytic Film Club and Maudsley Lectures.

Education and training – We host lectures, seminars and specialist training for psychotherapists, psychoanalysts, NHS staff and the wider public.

About the role:

We are seeking a part-time Finance Officer to support the financial management of the organisation and strengthen our internal financial systems.

Working closely with the Programme Manager and Finance Sub-Committee, the Finance Officer will maintain accurate financial records, support grant reporting and provide financial information to support organisational planning and governance.

This role is particularly suited to someone with strong bookkeeping experience who enjoys working in a small mission-driven organisation and contributing to the development of robust financial systems.

Summary of tasks:

·Day-to-day bookkeeping and maintenance of Xero

·Managing payments

·Reconciling bank transactions and maintaining accurate financial records

·Maintaining clear financial records and audit trails to support internal controls and financial transparency

·Producing and releasing sales invoices

·Submitting monthly payroll info to accountant, including HMRC and pension submissions

·Preparing and posting monthly journals ahead of review by the Programme Manager and Finance Sub-Committee

·Maintaining prepayments and accruals

·Tracking and monitoring grant income and expenditure, and preparing financial reports and information for existing and future funders

·Updating and maintaining cashflow forecasts

·Supporting year-end accounts and liaising with external accountants

·Maintaining the fixed assets register and depreciation schedules

·Support the review of the Reserves Policy

·Monitoring liquidity and key financial indicators and reporting concerns to the Programme Manager and Finance Sub-Committee

·Monitoring service contracts and ensuring value for money

·Supporting the financial aspects of the transition from CIC to charity

·Assistance in the preparation of project budgets

·Supporting lease and grant subsidy administration 

·Supporting the development and implementation of financial policies

Working relationships

The postholder will work closely with the Programme Manager and Finance Sub-Committee, providing specialist financial oversight and strengthening internal controls, rather than undertaking general management responsibilities.

About you

We are looking for someone who:

·Has experience of bookkeeping and financial administration

·Is confident using accounting software such as Xero

·Is highly organised with strong attention to detail

·Can manage financial information clearly and accurately

·Is comfortable working collaboratively within a small organisation

·Has strong communication skills and the ability to explain financial information clearly

·Is interested in supporting a mission-driven organisation working in the field of mental health and community support

This job description outlines the main duties of the role. It is not an exhaustive list, and the postholder will be expected to undertake additional responsibilities appropriate to the role as organisational needs evolve. The role involves working closely with colleagues across programmes, operations and governance in a small and collaborative organisation.

How to apply:
 
Interested candidates are invited to submit a (1 page max) cover letter along with a CV.
 
The closing date for applications is Monday the 13th April 2026. Interviews are scheduled to take place the week of 27th April and/or 4th May 2026. A short assessment task will be shared with shortlisted applicants.
 

The successful candidate will be subject to an enhanced DBS check and references will be required.
 
Accessibility:
 
If you require any reasonable adjustments to the application or interview process, please let us know and we will do our best to accommodate this.
 
Equal Opportunities Statement:
 
10 Windsor Walk Community Interest Company complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital
status, medical history, parental status or genetic information. We base all our employment decisions on merit, job requirements and business needs.

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

This is a great opportunity for an experienced housing, care or support services leader with a proven track record in Ofsted/CQC regulated environments, with expertise in managing complex safeguarding and large, multi-site teams.

The ideal candidate will be trauma-informed and capable of driving service improvement through the voices of the young people we support.

Background

The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. Thrive 16+ is a service which offers housing related support and accommodation for young people in care and care leavers. It also supports young people who are homeless.

This service is for young people aged between 16 and 25 and is delivered across Glastonbury, Street, Frome, and Yeovil.

This role will also be the Ofsted registered manager, and will be a member of the Senior Leadership Team (SLT).  

Job Purpose

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

Thrive 16+ exists to transform the lives of young people who are leaving care or experiencing homelessness. Through safe accommodation, trauma-informed support, and aspirational pathways into independence, the service enables young people to build confidence, develop life skills and pursue their ambitions.

This service is central to YMCA Brunel Group’s mission. As a senior leader, you will shape its future direction, ensuring the service delivers exceptional outcomes for young people while maintaining strong partnerships with Somerset Council and other key stakeholders.

You will lead a workforce of around 40 colleagues, cultivating a culture that reflects YMCA Brunel Group’s values:

• Kind – creating a safe, compassionate environment where young people feel valued and supported
• Curious – continually learning, improving, and seeking better ways to support young people
• Genuine – building authentic relationships with young people, colleagues, and partners
• Wave-makers – innovating and advocating for positive change in the lives of young people
• Custodians – responsibly stewarding the homes, resources and trust placed in us

Our service is registered with Ofsted for supporting young people aged 16–17. The post holder will therefore act as the Ofsted Registered Manager, holding legal accountability for the safety and quality of the service and acting as the Senior Designated Safeguarding Lead.

With potentially seven years remaining on the current contract, this role offers a significant opportunity to shape the next evolution of the service, ensuring young people not only achieve independence but exceed their aspirations.

For full details of the role, expectations and benefits, please refer to the Job Application Pack. 

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Join us and lead the growth of a thriving, mission driven charity. As our Commercial Services Director, you will shape and drive the sustainable income that powers life changing services for older people across Lincolnshire.

Working at both a strategic and operational level, you will provide visionary leadership across Age UK Lincolnshire’s commercial portfolio. Partnering closely with the Chief Executive, Board of Trustees, Executive Team, staff, volunteers and the older people we serve, you will help set organisational direction, identify future opportunities, and ensure strong oversight of performance, policies and priorities.

Reporting directly to the Chief Executive, this commercially focused role is responsible for generating income and overseeing all income producing services within the charity. You will balance ambition with purpose—ensuring that our charitable aims are upheld and that older people remain at the heart of every service and development.

As a key member of the Executive Leadership Team, you will play a central role in shaping, developing and delivering the future of our commercial activities. You will lead the growth of existing services and pioneer new income streams across the region, expanding our reach so that more older people can benefit from high quality support. This position combines strategic innovation with hands on delivery, offering the opportunity to make a significant and lasting impact on the lives of older people in Lincolnshire.

The post-holder needs to be a confident communicator who is self-driven, proactive and dedicated, with an enthusiastic and positive approach to delivering and developing services for older people. Knowledge and experience in the charity sector and business development is desirable. The post-holder would also ideally have knowledge of the Health and Social Care Sector.

Please go to our Age UK Lincolnshire website to view the full recruitment pack.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Homeless Services Officer

Salary: £27,283 (this includes £1213 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis) – pending April increase

Hours: 37 hours per week (covering 7 days on a rota)

Contract: Permanent

Ever thought about a career in Homeless Services?

We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.

We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.

To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time.

Closing date: 5th April

Interviews: 15th April

Head of Services
LinkAble Woking (Charity)
2 Board School Road, Woking, Knaphill GU21 5HE

£50,000 a year – Permanent, Full‑time

Job details

Pay: £50,000 a year
Job type: Permanent, Full‑time
Shift and schedule: Weekend availability

Location:
2 Board School Road, Woking, Knaphill GU21 5HE

Benefits

(Pulled from the full job description)

• Employee discount
• Sick pay
• Free parking
• Store discount
• Company pension
• Company events
• On‑site parking

Full job description

About LinkAble
LinkAble is a charity in Woking supporting people with a learning disability and autistic people to create the life they want to live. Our vision is a world where they and their families are empowered and supported to live life to the full.

About the Role

This is a rewarding senior leadership role at an exciting time for LinkAble.
As Head of Services, you will join the Senior Leadership Team with the Chief Executive and Head of Finance. You will provide both strategic direction and hands‑on operational leadership, role‑modelling best practice and coaching staff across all children’s, young people’s and adult services. You will ensure services are safe, high‑quality, financially sustainable and continuously improving.

We have secured a two-year extension to our Short Breaks contract and expanded our adult services premises, creating strong opportunities for growth and innovation.

While the role oversees all services, you will directly manage children’s services day to day, supported by two Team Leaders. Adult services leadership is supported by the Adult Services Development Manager.

You will be responsible for:

• Strategic and operational leadership across all services
• Direct leadership of children and young people’s services (minimum 2 years’ experience with high‑support‑needs CYP required)
• Oversight of adult services, supported by the Adult Services Development Manager
• Management oversight of 60–80 sessional staff
• Contract management and commissioner relationships, especially with Surrey County Council
• Monitoring performance, outcomes and attendance
• Ensuring Ofsted and CQC compliance and robust safeguarding
• Developing three new income‑generating services (PA service, Post‑16 service, education for children not in school)
• Partnership building, networking and statutory funding

You will play a key role in ensuring LinkAble stays sustainable, responsive and ambitious within a changing external environment.

About You

We are looking for a values‑driven senior leader with:

• Significant management experience in the disability sector (e.g., special school, charity, children’s residential care)
• A credible, respectful and motivating leadership style
• Level 5 Education or Health & Social Care qualification (or equivalent)
• Experience supporting people with learning disabilities or autism with moderate to high support needs
• Experience with non-speaking children and/or behaviour that challenges, including de-escalation techniques
• Strong safeguarding, compliance and incident‑management knowledge
• Confidence identifying growth opportunities and diversifying income
• Related sector experience (physical disabilities, ABI or complex needs) also welcomed

You will be a visible, approachable and inspiring leader, able to balance strategic thinking with hands‑on operational presence.

Working Pattern

• Mon, Wed, Thu: 10:00–18:00
• Tue, Fri: 09:00–17:00

Flexibility is required for occasional evenings, weekends, on‑call duty and to work during school holiday playschemes.
We are interviewing as applications are received.

Pay: £50,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On‑site parking
• Sick pay
• Store discount

Application question(s):

• Do you have significant hands-on experience of supporting children with additional needs? If so, please say which organisation and role this relates to on your CV. Candidates who don't evidence this will not be shortlisted.
• Do you have experience of management in education, health or social care services?
• Do you have experience of supporting children or adults with high support needs and challenging behaviours. Please note the organisation and role this relates to on your CV. Candidates that don't evidence this will not be shortlisted for interview.

Work Location: In person

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Wednesday 25th March 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Chief Executive Officer (CEO)

Salary: £45,068 to £51,242 (Negotiable)

37 hours per week – Flexible throughout the week, including some evenings and weekends

We are seeking to appoint a Chief Executive Officer with a proven commitment to survivor-led practice, outstanding organisational leadership capability, and relevant therapeutic competence, to provide strategic and inspirational leadership for the organisation’s future.

Leeds Survivor Led Crisis Service (LSLCS) exists to provide compassionate, person-centred, trauma-informed crisis support to people across Leeds and West Yorkshire.  Founded in 1999 by individuals with lived experience of mental health crisis, the organisation has grown to deliver a range of services for adults, children and young people while remaining rooted in survivor leadership and empowerment. LSLCS has a long history of innovation and excellence; receiving multiple national awards.

The CEO holds overarching responsibility for the current service provisions, with the support of operational directors and service managers.  LSLCS challenges and shapes current practices; aligned with the needs of those accessing crisis services, with a strong emphasis on gaining and reviewing service user and team feedback to inform decision-making.  The CEO must be able to review feedback openly, regularly and with genuine curiosity in shaping the future of the organisation.

The CEO provides strategic leadership to ensure that LSLCS continues to deliver high-quality, values-led crisis services.  Working closely with the Board of Trustees, the CEO ensures the organisation operates in alignment with its survivor-led ethos, trauma-informed principles, and person-centred philosophy.  The post-holder champions the mission of LSLCS, strengthens its culture, and maintains the organisation’s reputation as a trusted and innovative provider of crisis support.

The CEO must ensure that the organisation’s governance is compliant with Charity Commission requirements, contractual obligations and all other relevant legislation and guidance, and works closely with the Operations Director (Central Services) to ensure the organisation’s financial sustainability and the appropriate, responsible use of its resources.

Job title: Business Services

Reports to: Officer Head of Finance and Business Services

Salary: Starting salary of £29,500 per annum

Location: Office based at our headquarters in Llantrisant, South Wales

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration.

Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately.

This role will support the whole organisation in both the office setting and our remote workers across England and Wales.

Key responsibilities:

Business Services and Operations

• Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management.
• Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles.
• Manage contracts with suppliers, service providers, and facilities contractors.

Staff support

• Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding.
• Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR.
• Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture.
• Coordinate staff training, mandatory learning, and policy briefings.

Governance and Compliance

• Maintain statutory registers and ensure timely filing of required documents.
• Support risk management processes, including maintaining organisational risk registers.
• Assist with GDPR compliance, data audits, and data protection processes.
• Prepare policies for Board approval with the assistance of Peninsula.

Leadership and People Management

• Act as first point of contact for basic IT and systems issues, escalating when necessary.
• Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage.
• Project manage the development of NOVA – our CRM system.
• Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements.
• Issue IT equipment required for work to all new employees and maintain asset register.
• Ensuring Cyber Security essentials is complete working with IT consultant ITCS.

Facilities and Office Management

• Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England.
• Manage health & safety processes including risk assessments, incident logs, and mandatory checks.
• Monitor office supplies, equipment maintenance, and procurement.

Administration and Organisational Support

• Provide administrative support to the Senior Leadership Team where required.
• Maintain central records, filing systems, and registers to a high standard both electronically and paper based.

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.

Additional benefits for our employees:

• An ‘Employee Assistance Programme,’ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

HR Officer 

Grade 3 (29,340 – 32,430 FTE) 

12 months (with possibility of extension) 

 21 hours per week 

This is a great opportunity for an efficient, thoughtful person with a good eye for detail to get hands-on experience of HR practice and processes. We’re a medium sized charity with big ambition for older people in East London. To find out more about our services and our strategy please visit our website. 

Background to the role  

Our Head of People is currently on Maternity leave until February 2027. During this period, we are strengthening the People function and are seeking an HR Officer to support the interim Head of People to deliver effective support while we align our staff and volunteering processes; this role will support both areas with a focus on HR. 

Our Operations Coordinator carries out staff recruitment, onboarding and offboarding work. The HR Officer may help with this from time to time, but it won’t be a substantive part of the job. 

Job Purpose 

Support the Head of People to deliver the charity’s HR and Volunteering functions (People) in line with the organisation’s values and EDI objectives. 

This will include improving our ‘People’ processes and increasing the overall efficiency of this area of the organisation.

Equity Diversity and Inclusion 

At Age UK East London we are committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'.  We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people who live in East London, disabled people and people from the Global Majority.   

Key Tasks 

People support 

Work with the Head of People to: 

• Respond to HR-related queries from across the organisation, escalating as necessary. 

• Maintain and update the staff handbook, policies, and procedures ensuring they remain accurate and compliant. 

• Support the implementation of Learning and Development (L&D) initiatives, including by booking internal/external training sessions and maintaining training records and mandatory training compliance. 

HR administration  

• Draft and issue job offers, contracts and contract variations. 

• Maintain accurate employee records within Sage HR 

• Manage changes to employment including hours, pay, role and line manager updates. 

• Manage employee benefits such as Employee Assistance Programme and cycle‑to‑work scheme. 

• Monitor completion of staff reviews and appraisals 

Absence management 

• Monitor sickness absence and ensure return‑to‑work documentation is completed. 

• Maintain accurate annual leave records. 

• Arrange Occupational Health assessments and ensure reports are received and shared as appropriate.

Employee relations administration 

• Maintain records of cases including grievances, disciplinaries, and investigations. 

• Take minutes in HR meetings. 

• Prepare letters, documentation and follow‑up actions relating to HR casework 

Volunteering 

• Work with the volunteering team to improve efficiency and help align volunteering processes with HR practices where appropriate. 

 General 

• Meet regularly with the Head of People for support and supervision 

• Attend team and staff meetings, as required. 

• Undertake any training required to fulfil the role. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

• Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

 Functional Links  

• Close working relationship is needed with the Operations Coordinator. 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply. 

A= We want to see evidence that you meet this criterion as part of your application statement (we may also test at interview). 

I = We will test this at interview. 

Experience 

Essential:

• Of administrative work in a professional environment. A 

Desirable: 

• Working in a HR role. A 

• Working in the voluntary sector. A 

• Supporting volunteer programmes. A 

• Using HR systems (preferably Sage HR). A 

Knowledge & Understanding 

Essential: 

• Of diversity, equity, and inclusion principles and practice across People Functions. A 

• Of data protection. A 

Desirable:

• Knowledge and understanding of UK employment law. A 

Skills/ Attributes 

Essential:

• Excellent verbal and written communication. A 

• Ability to collect and analyse data. A 

• Intermediate IT skills including using of Microsoft excel, word, outlook and teams. I 

• Empathetic, with a strong commitment to employee and volunteer well-being. I 

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. I 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• Flexibility in working hours to meet organisational needs. 

Employment Details 

Contract type 

This contracted post is for 21 hours per week (if part-time, working day pattern to be decided).We welcome application for flexible working including reduced hours and other flexible working arrangements. 

Location 

The post holder will be mostly based at 82 Russia Lane, Bethnal Green, E2 9LU. 

Salary   

Between £29,340 – 32,430 Plus 5% employer pension contribution. Organisational annual pay award pending 

Salaries are based on our salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached. 

Holiday entitlement 

25 days (pro-rata for part time) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday. 

Conditions of employment 

The job offer is subject to the receipt of two satisfactory Employment References, one of which from your current or most recent employer, a DBS Check, evidence of your right to work in the UK and evidence of relevant Qualification (if applicable). 

How We Value Our People 

Learning and development 

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy 

We welcome flexible working requests from day one and anyone can make as many requests as they wish to. 

Family Friendly Policy 

We have a competitive Family Friendly Policy which includes maternity, paternity adoption, shared parental leave, dependency and carers leave. We have an enhanced maternity and paternity pay policy based on the length of service and we offer up to one week paid dependency leave and carer leave. 

Sick leave policy 

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service. 

Death in service insurance  

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us. 

Employee assistance programme 

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance. 

Duncan Robertson Award 

For the outstanding contribution to the wellbeing of older people. 

Cycle to work scheme 

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break 

Other benefits 

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good. 

Next Steps 

How to apply 

To apply, please complete the application form on our website. 

Recruitment Timetable 

Deadline to receive applications: 1st April 2026 at Midnight

Interviews: 10th April 2026 in-person.

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department using the email on our website. 

Job title: Head of Finance & Business Services

Reports to: Director of Operations

Salary:  In the region of £39,000. Flexible based on experience and qualifications

Location: Hybrid

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient.

This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly.

Line management responsibilities, including Business Services Officer and Finance and Administration Officer.

Key responsibilities:

Strategic Leadership

• Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance.
• Lead on the development and implementation of long-term financial plans, budgets, and business services strategies.
• Contribute to organisational planning, change management, and culture-building across the charity.

Financial Management

• Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow.
• Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks.
• Lead on financial risk management, reserve’s policy, investment planning, and financial controls.
• Oversee payroll, pension administration, procurement, and contract management.
• Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders.

Business Services Oversight

• Lead and develop the business services function, which include IT, facilities, data protection and health & safety.
• Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants.
• Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS.
• Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships.
• Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer.

Leadership and People Management

• Provide inspirational leadership to finance and business services staff.
• Support a culture of accountability, continuous improvement, compassion, and teamwork.
• Champion organisational values, equity, diversity, and inclusion in all areas of operations

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Person specification:

Essential

• Fully or part qualified in accountancy or qualified by experience (QBE).
• Proven financial leadership experience within the third sector or a, challenging values-driven organisation.
• Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting.
• Experience of managing governance, risk, compliance, and business administrative functions.
• Excellent communication, interpersonal, and relationship building skills.
• Ability to work collaboratively whilst providing strong challenge and professional insight.
• Demonstrable commitment to the mission and values of 2wish.
• Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations.

Desirable

• Experience supporting or working alongside a Board of Trustees.
• Experience leading digital transformation or implementing new systems.
• Understanding bereavement-support environments

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Additional benefits for our employees:

• An ‘Employee Assistance Programme, ‘ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video,.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.