• Are you looking for volunteer roles ?

    Go to volunteering section

470

Services support officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Citizens Advice Manchester, Manchester (On-site)
£48,852 per year
Lead operational excellence across the organisation - driving strategic performance, service quality and regulatory compliance
Posted today
Top job
The Royal College of Radiologists, Multiple Locations (Hybrid)
£45,904 - £50,735 per year dependent on experience
Posted 5 days ago
Top job
South London Mission, London (On-site)
£25,000 - £27,000 per year
Join our growing and ambitious small charity with a long history and an exciting future.
Posted today Apply Now
Top job
Closing in 4 days
NSPCC/ChildLine, EC2A, London (Hybrid)
£28,337 - £31,485 plus applicable London / Homeworking allowances
Posted today
Top job
Leadership Skills Foundation, Remote
£33,000 per year
Create. Inspire. Engage. Help shape our brand through compelling content that connects with diverse audiences.
Posted 2 days ago
Merstham Community Facility Trust, RH1 3HY (On-site)
Up to £30,000 per year FTE (pro rata)
Connect communities, build inclusion, and empower residents in Merstham- join a team creating a more welcoming and supportive place for all.
Posted 1 day ago Apply Now
Closing in 6 days
Great Ormond Street Hospital Children's Charity, Bloomsbury (Hybrid)
£34,734 per year
Posted 1 day ago
HOPE COMMUNITY SERVICES, Worksop (On-site)
£25,512 per year
Posted 2 weeks ago Apply Now
Welcare, Redhill, Surrey (On-site)
£33,666 per year
Posted 1 week ago Apply Now
UK Youth, Multiple Locations (Hybrid)
£33,840 per year
Posted 1 day ago
MioCare Group, Oldham (Hybrid)
Circa £60,000 per year (depending on experience)
This is a pivotal leadership role as we continue to strengthen quality, performance and impact across MioCare's services.
Posted 6 days ago Apply Now
Page 4 of 32
Manchester, Greater Manchester (On-site)
£48,852 per year
Full-time
Permanent
Job description

At Citizens Advice Manchester, our clients are at the heart of everything we do.

We're a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester's most vulnerable communities. If you're a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services.

Working closely with the Chief Operating Officer, you'll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You'll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services.

We're looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You'll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You'll bring experience of quality and compliance frameworks, strong stakeholder management skills, and a genuine commitment to equity, diversity and inclusion. Experience within the advice or not-for-profit sector is desirable, alongside a strong commitment to the values and principles of the Citizens Advice service.

Joining CAM offers an opportunity to directly influence the quality of support provided to our clients. We value all our people and can offer a supportive, responsible culture within a charity setting that is committed to social justice.

The role attracts an attractive remuneration package with excellent terms including: 

  • Flexible 37.5 hour (hybrid) working week in a City Centre location 
  • Pension Scheme, Life Assurance Cycle to Work Scheme 
  • Corporate Cash Plan (Medicash) and Employee Assistance Programme with 24/7 telephone support service for you and your immediate family
  • Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30

The Job Pack containing full information about the role and our service can be downloaded from our website. 

Organisation
Citizens Advice Manchester View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 July 2026
Closing date: 22 July 2026 at 23:30
Tags: Advice / Information, Advocacy, Governance / Management