JOB DESCRIPTION
Post Title Community Shop Manager
Responsible to Director of Retail
Purpose of Post The Shop Manager will lead the paid and volunteer team to maximise the shop’s financial contribution and to promote the SCT mission by effective and entrepreneurial management and be responsible for the effective operation of the shop(s).
Hours 35 hours per week
Location SCT Charity Shops (East London)
Role and Responsibilities:
The ultimate aim of the Manager’s job is to manage staff, volunteers and available resources to the optimum benefit of the Spitalfields Crypt Trust, in terms of both income and the mission of the charity in supporting people in recovery from addiction. To develop working practices which enable you to adopt, and operate in, a primarily supervisory role. You should be seeking, to run the shop through an effective mix of paid staff and volunteers:-
- To ensure the safe and profitable running of the shop leading a team of staff and volunteers to motivate them to deliver exceptional customer service
- To recruit, train, manage and retain a volunteer team working within SCT values
- To maximize sales and to achieve set targets
- To ensure the team consistently provide excellent customer service to both customers and donors
- Ability to establish and maintain successful retail processes and merchandising standards to industry standards of best practice
- To maintain effective stock management and manage donors in accordance to SCT’s policies
- To carry out shop administration
- To understand and interpret basic financial reports and KPI’s
- To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
- To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures.
- Ability to work flexibly, including working weekends and on occasion work in other locations when necessary
- To manage the shop rota, ensuring shop opening within advertised hours with sufficient cover to operate safely
- To be flexible when tasks not covered by the job description have to be undertaken.
Person Specification
Skills and Knowledge
Essential
- Retail background
- People management skills
- Good verbal and written communication skills
- Ability to work well as part of a team
- Good IT skills (including MS Office and email)
- Able to use own initiative
- Strong interpersonal skills
Desirable
- Visual merchandising/window dressing
- Shop administration; finance, Gift Aid
Experience
Essential
- Commercial retail management experience
- Experience of recruiting and managing volunteers
- Demonstrable and proven communication skills
- Demonstrable experience of consistently meeting or exceeding targets
- Experience of leading successful teams
Desirable
- Experience of working with donated goods
- Charity shop background
Cultural Indicators
Essential
Delivering Results
- Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
- Makes effective, data-driven decisions.
Role Model / Leading by Example
- Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.
Continual Improvements
- Consistently seeks to improve how we do things to achieve and Embraces change and innovation.
Effective Communication
- Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.
One Team
- Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.
Our Vision To see lives put back together Our Mission To help people who are facing problems of homelessness, addiction, poverty or social isol... Read more
The client requests no contact from agencies or media sales.
Assistant Shop Manager- Acomb
Responsible to: Shop Manager
Responsible for: Volunteers
Hours of work: Part-time: 14 hours a week
Overall Purpose of Role:
To run the Martin House Charity Shop effectively through a team of volunteers, and contribute to the annual income targets as agreed with the Shop Manager and Area Retail Manager.
Act as an Ambassador for Martin House Children’s Hospice within the local community.
Tasks and Duties:
- To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
- To take responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively working towards increasing sales.
- To actively recruit, support, train and organise volunteers, providing supervision to ensure that they work within their defined role, and that there is sufficient cover on a Sunday.
- To be responsible for ensuring the health, safety and security of volunteers and the safety and security of the shop premises, including Risk Assessment and training. To inform the Shop Manager or Area Retail Manager of any complaints, accidents or untoward occurrences in the shop. To be a named Keyholder of the shop.
- To work with the local community to ensure a continuous flow of good quality stock. To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner.
- To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
- To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
- To support the Fundraising Department by promoting events and the Hospice Lottery in the local community, and train volunteers to do the same.
- Any other duties as may be reasonably required.
Personal development
- To adopt a positive and reflective approach to personal and professional development.
- To participate constructively in a yearly annual appraisal.
- To undertake specific training to ensure knowledge remains updated
This job description reflects the present requirements of the post and will form the basis of performance appraisal. As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.
Equality statement
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).
All Martin House employees are expected to:
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with their line manager, attend team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Staff who support Martin House volunteers are expected to:
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate
Martin House provides family-led care for children and young people with life-limiting conditions. We support families from across West, North ... Read more
Assistant Shop Manager- Boston Spa
Responsible to: Shop Manager
Responsible for: Volunteers
Hours of work: Part-time: 14 hours a week
Overall Purpose of Role:
To run the Martin House Charity Shop effectively through a team of volunteers, and contribute to the annual income targets as agreed with the Shop Manager and Area Retail Manager.
Act as an Ambassador for Martin House Children’s Hospice within the local community.
Tasks and Duties:
- To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
- To take responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively working towards increasing sales.
- To actively recruit, support, train and organise volunteers, providing supervision to ensure that they work within their defined role, and that there is sufficient cover on a Sunday.
- To be responsible for ensuring the health, safety and security of volunteers and the safety and security of the shop premises, including Risk Assessment and training. To inform the Shop Manager or Area Retail Manager of any complaints, accidents or untoward occurrences in the shop. To be a named Keyholder of the shop.
- To work with the local community to ensure a continuous flow of good quality stock. To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner.
- To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
- To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
- To support the Fundraising Department by promoting events and the Hospice Lottery in the local community, and train volunteers to do the same.
- Any other duties as may be reasonably required.
Personal development
- To adopt a positive and reflective approach to personal and professional development.
- To participate constructively in a yearly annual appraisal.
- To undertake specific training to ensure knowledge remains updated
This job description reflects the present requirements of the post and will form the basis of performance appraisal. As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.
Equality statement
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).
All Martin House employees are expected to:
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with their line manager, attend team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Staff who support Martin House volunteers are expected to:
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate
Martin House provides family-led care for children and young people with life-limiting conditions. We support families from across West, North ... Read more
Deputy Shop Manager (Cheadle Hulme) (TRD3166)
About us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Deputy Shop Managers
The main focus for the DSM will be the Cheadle Hulme online shop.
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Otley. You will join us on a part time, permanent basis, working 7 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £3,470.03 per annum plus excellent benefits.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!
Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.
Responsibilities of our Assistant Shop Manager:
As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.
What we’re looking for in our Assistant Shop Manager:
- Previous retail experience
- A strong communicator with excellent organisational skills
- A highly self-motivated, positive and resilient individual
- The ability to build and maintain positive working relationships with a variety of people
- Confidence working well on own initiative
- Experience of working in retail management is highly desirable, as is experience working in the charity retail sector
What we can offer you:
- salary of up to £3,470.03 per annum plus excellent benefits
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits
- Employee Assistance Programme
- and more
Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!
Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.
Closing date: 29 October 2021
Virtual interview date: 09 November 2021
Choose a career with us and you'll be helping us to achieve our vision of a world where every cat is treated with kindness and an understan... Read more
SPITALFIELDS CRYPT TRUST
JOB DESCRIPTION
Post Title: Community Shop Assistant Manager
Responsible to: Community Shop Manager
Purpose of Post: The Shop Assistant Manager will assist the Shop Manager in leading the paid and volunteer team to maximise the shop’s financial contribution and to promote the SCT mission by effective and entrepreneurial management and be responsible for the effective operation of the shop(s).
Hours: 35 hours per week
Location: SCT Charity Shops (East London)
Role and Responsibilities:
Working alongside and reporting into the Shop Manager, together you will be responsible for the successful delivery of a profitable, customer focused shop. Deputising for the Shop Manager, you will ensure the smooth running of the shop during their absence; this will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, and adherence with policies and procedures.
Our shops are supported by a dedicated team of volunteers - we couldn't run our shops without them. You will oversee your volunteers' induction, management and development, and will encourage your shop team to share any ideas that may contribute towards the success of the store.
Together, you'll create a shop that will uphold SCT’s image and reputation, and help us raise vital funds that will help people in recovery from addiction and homelessness.
• To assist the Shop Manager in ensuring the shop is well run at all times
• To assist the manger recruit, train, manage and retain a volunteer team working within SCT values
• To optimise sales across all departments and to achieve set targets
• To ensure the team consistently provide excellent customer service to both customers and donors
• To maintain successful retail processes and merchandising.
• To maintain effective stock management and processing and carry out shop administration
• To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
• To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures with the support of the Shop Manger
• To work within the culture of maintaining a positive working environment to ensure job satisfaction and efficiency.
• Prepared to move around area and work at different locations if necessary.
• Ability to work flexibly, including working weekends.
• To be flexible when tasks not covered by the job description have to be undertaken.
Person Specification
Skills and Knowledge
Essential
• Retail background
• People management skills
• Money management
• Good verbal and written communication skills
• Ability to work well as part of a team
• Good IT skills (including MS Office and email)
• Able to use own initiative
• Strong interpersonal skills
Desirable
• Visual merchandising/window dressing
• Shop administration, finance
Experience
Essential
• Commercial retail experience, preferably supervisory level
• Demonstrable and proven communication skills
• Demonstrable experience of working to targets
Desirable
• Experience of working with donated goods
• Experience of working with volunteers
• Experience of charity retail
Cultural Indicators
Delivering Results
Essential
• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
• Makes effective decisions.
Role Model / Leading by Example
Essential
• Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.
Continual Improvements
Essential
• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.
Effective Communication
• Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.
One Team
• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.
Our Vision To see lives put back together Our Mission To help people who are facing problems of homelessness, addiction, poverty or social isol... Read more
The client requests no contact from agencies or media sales.
Deputy Shop Manager (Exmouth) (TRD3173)
About us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Deputy Shop Managers
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Please note: This role will include 1 day (6 hours) per week at the Budleigh Salterton Shop
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.
Shop Manager (Stowmarket) (TRD3179)
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Shop Managers
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.
The job of a Save the Children's UK Shop Manager is busy and fun.
- Do you have a genuine interest in working with the general public?
- Are you self-motivated with strong interpersonal skills?
- Are you passionate about delivering the best level of customer service?
- Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Job Purpose
Reporting directly to the Regional Retail Manager, the Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Bath.
The Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers' knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.
They will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz' around the shop.
The Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards and the safeguarding of children.
The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children's lives
As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.
(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)
Main Accountabilities
The Shop Manager will lead by example, being hands on when necessary. Key duties include:
Operations
- Being responsible for the management of the shop. Ensuring the organisation's policies, procedures and safeguards are adhered to at all times
- Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development
- Engaging with the local community to build the level of donations and gift aid
- Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open
- Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department
Finance
- Working with the volunteer team to reach agreed financial targets
- Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales
People Management
- Leading, inspiring and developing the shop volunteering team
- Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children
Person Profile
Experience
- Experience of leading teams and achieving results from developing and supporting others
- Enthusiasm for retail and fashion
- Experience in a customer facing role
Abilities
- Ability to lead and inspire those around them
- Ability to drive sales and control costs
- Ability to communicate effectively with others
- Excellent time management skills to ensure the shop runs effectively and own work/life balance is achieved
- Ability to be able to work weekends, Bank Holidays and additional hours when necessary
Aptitude
- A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
- A confident approach to problem-solving and decision-making approach
- A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity
Remote Working:
The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.
We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
What we do
CHILDREN'S RIGHTS
Most governments promise to protect children... Read more
The job of a Save the Children's UK Shop Manager is busy and fun.
- Do you have a genuine interest in working with the general public?
- Are you self-motivated with strong interpersonal skills?
- Are you passionate about delivering the best level of customer service?
- Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Job Purpose
Reporting directly to the Regional Retail Manager, the Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Bexhill-on-Sea.
The Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers' knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.
They will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz' around the shop.
The Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards and the safeguarding of children.
The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children's lives
As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.
(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)
Main Accountabilities
The Shop Manager will lead by example, being hands on when necessary. Key duties include:
Operations
- Being responsible for the management of the shop. Ensuring the organisation's policies, procedures and safeguards are adhered to at all times
- Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development
- Engaging with the local community to build the level of donations and gift aid
- Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open
- Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department
Finance
- Working with the volunteer team to reach agreed financial targets
- Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales
People Management
- Leading, inspiring and developing the shop volunteering team
- Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children
Person Profile
Experience
- Experience of leading teams and achieving results from developing and supporting others
- Enthusiasm for retail and fashion
- Experience in a customer facing role
Abilities
- Ability to lead and inspire those around them
- Ability to drive sales and control costs
- Ability to communicate effectively with others
- Excellent time management skills to ensure the shop runs effectively and own work/life balance is achieved
- Ability to be able to work weekends, Bank Holidays and additional hours when necessary
Aptitude
- A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
- A confident approach to problem-solving and decision-making approach
- A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity
Commitment to Diversity & Inclusion:
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
What we do
CHILDREN'S RIGHTS
Most governments promise to protect children... Read more
The job of a Save the Children's UK Shop Manager – Primrose Hill, is creative and fulfilling.
- Do you have a flair for fashion and a passion for sustainable/pre-loved clothing?
- Are you an experienced retail manager with a creative edge for visual merchandising?
- Do you have the ability and experience to lead and manage a passionate team of volunteers?
- Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing, Fundraising and Communications department exists to inspire millions of people – from individuals to large corporate organisations – to support our quest for change. Together, we save children's lives, fight for their rights and help them fulfil their potential.
The legendary Mary Portas and Save the Children joined forces in 2009 to take the lead on a charity retail revolution, resulting in a blaze of publicity and a new style of charity retailing we call Mary's Living & Giving. Now we need a Shop Manager to manage a team of committed volunteers and lead the way to ensure we stay on the crest of the wave.
Job Purpose
As the Shop Manager for our Primrose Hill shop, you will use Mary's Living & Giving philosophy to bring the community to life, acting as an ambassador for the brand and raising as much money as possible. You will inspire the community to be at the heart of the shop by recruiting, supporting and empowering a team of volunteers, collaborating with the team to understand the local community. You will create a space for people to embrace all aspects of charity retail with energy and kindness, working with your retail colleagues to share our values and beliefs.
Main Accountabilities
As the Shop Manager your key responsibilities will include:
- Acting as an ambassador for the brand, the charity and for Mary
- Leading, Recruiting, inspiring, supporting and empowering a team of volunteers, using their knowledge of the local community and enthusiasm for fashion to get the right mix of quality products and pricing to make the store a success
- Ensuring a high standard of display, visual merchandising and shop floor management at all times
- Manage and inspire our volunteers to create “the buzz” of excitement around the shop for customers and the team.
- To actively engage with the local community, building relationships to support donations, volunteer recruitment and customer experience, utilising social media to maximise the shop's profile and identifying appropriate opportunities (e.g. local events) to promote the shop
- To lead by example in delivering the best customer service; ensure a high standard of display, visual merchandising and shop floor management; regularly review sales reports; manage consistent stock processes
- To take personal responsibility for the shop (including managing risk – people, property, finance etc on behalf of SCUK), holding the volunteer team accountable for maintaining processes and delivering goals for the shop
Person Profile
We're looking for an experienced retail manager with the ability to mould and delegate to an equally passionate team of volunteers. A brilliant communicator, inspirational leader, efficient business manager and unfailingly positive thinker, you must radiate natural warmth and a can-do entrepreneurial approach. And of course, you will have a passion for fashion!
Experience
- Retail management experience – including stock control, cash handling and visual merchandising.
- Experience of managing staff/volunteers - an excellent team leader with experience of achieving results from developing and supporting others
Abilities
- Exceptional people skills, with an ability attract and get the best out of a diverse team of volunteers
- Creativity or ability to recognise creative ability in a team
- Able to illustrate an understanding of issues that result from working with volunteers
- Ability to drive sales and control costs
Aptitude
- Enthusiasm for retail and a flair for fashion with a good knowledge of pricing for high-end items
- Excellent time management skills to ensure the shop runs effectively and your own work/life balance is achieved
- Must be flexible and able to work weekends, Bank Holidays and additional hours, in addition to occasional relief cover at other shops
- A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
- A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity
Remote Working:
The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.
We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
What we do
CHILDREN'S RIGHTS
Most governments promise to protect children... Read more
Shop Manager (Worthing) (TRD3141)
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Shop Managers
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.
Shop Manager (Dursley) (TRD3153)
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Shop Managers
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Please note: This is a fixed term role (8 months)
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please click on the apply button, and upload your up to date CV along with a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Shop Managers
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
Shows PR Manager
Fixed Term Maternity Cover
Salary: Up to £40,000 per annum, plus benefits
35 hours per week
London SW1
Are you a self-motivated, experienced PR Professional looking for your next role at one of the UK’s leading charities, working on some of the country’s most high profile events?
This is a hugely exciting opportunity for a dynamic, experienced senior PR professional to oversee the press and PR function for the RHS flower shows, including the internationally renowned RHS Chelsea Flower Show, RHS Hampton Court Palace Garden Festival and RHS Flower Show Tatton Park.
The Royal Horticultural Society (RHS) has been the national force behind gardening for more than 210 years, and today our vision is more relevant than ever to enrich everyone’s life through plants, making the UK a greener and more beautiful place. RHS Shows provide a fantastic platform to promote this vision and inspire even more people to garden and grow plants for their health, wellbeing and the environment.
Managing a small team within the wider RHS Communications division the RHS Shows PR Manager is responsible for generating sustained and high profile media coverage of RHS Shows to support the delivery of visitor and revenue targets, and for managing crisis communications. This role is also responsible for promoting the charitable purpose of the RHS to increase understanding of the organisation and reach new audiences.
This is a high-profile, challenging and diverse role for a self-motivated and experienced PR professional. You will have a proven record of delivering significant national and regional, consumer-facing media campaigns that involve supporting hundreds of stakeholders with different agendas and will have experience of managing a team and working across a number of projects in a fast-paced environment. You will have solid experience of crisis communications and project management. You will have a positive and proactive approach, be a great communicator and have an excellent knowledge of the UK media landscape.
There is a requirement to have a flexible approach to working hours during the busy show season, as well as the ability to travel to and work at various locations around the UK.
The RHS provides a number of great benefits for employees including:
• Free parking for staff working at one of the five gardens
• Free access to all RHS Gardens and Flower Shows
• 20% discount on all RHS Retail
• Discounted food and drink from the catering outlets at the gardens
• Employee discounts at high street retailer and cash back scheme
• 25 days’ holiday (increasing to 28 and 30 with service)
• Bike to work scheme
• Pension with employers’ contribution, which increases with length of service
• Employee Assistance Programme for staff and immediate family
• Monthly Garden magazine and access to gardening advice
• Sponsorship for external studies
To apply please visit our website via the link and apply online.
Safeguarding and Inclusion
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
Application deadline: 5th November.