Recruiting a Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 23,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 40 hours per week.

Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support. Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years. Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

Job Overview:
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Carrying out reflective practice within the team
- Leading on monthly resident meetings
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Recruiting 2 Specialist Mental Health Recovery Workers to join our Mental Health service in Haringey!

£22,000 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is 40 hours per week on a shift-work basis which includes weekends and sleep-ins.

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. The successful applicant will be based at Fortis Green (Haringey Recovery House)

Job Overview:

As a Specialist Mental Health Recovery Worker you will require either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

You will:

- Understand the concept of Recovery and apply those principals to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
- To liaise with the CRHTT and work collaboratively to ensure that full information is given to enable a robust assessment of service-users
- To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'
- Undertake key working responsibilities for a caseload assigned by the Team Leader / Manager
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within a given service timeframe
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum
- Fully liaise with Mental Health professionals, including the CRHTT maintaining excellent relationships with them
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights
- Knowledge and practical experience of using person centred tools to support recovery and development of service-users
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Empower service-users to ensure they receive the service and benefits they are entitled to.
- Undertake administrative work and keep accurate and comprehensive service-user records to professional standards
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- To build up and maintain contact with a full range of community workers
- Work collaboratively with the Resettlement Worker to plan for move on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project
- To undertake any other duties consistent with the basic objectives and duties of this post

For more information or to apply please visit our website.

Every year, thousands of men, women and children are trafficked to the UK.

Bakhita House is a residence owned and based within the Diocese of Westminster and set up by CARITAS Westminster as part of the Catholic Church’s response to this issue, with the aim of offering befriending, guidance, support and resettlement of women who are the victims of Human Trafficking.

We are now looking to recruit a Support Worker to primarily ensure the safety and security of guests and oversee the night security of the project. This will include day and night shifts.

She will be responsible for the support case load overseeing all aspects of guests’ housing matters and participating in the design of a life skills programme and workshops.

All post-holders must be experienced in working with victims of human trafficking and modern slavery, and thus able to handle with sensitivity all guests displaying challenging behaviour as a result of experiencing trauma.

Excellent communication, organisation and team working skills together with a commitment to the ethos and teachings of the Catholic Church would also be crucial.

Due to the nature of this work, all post-holders will be required to have a flexible approach in terms of working hours and must therefore be willing to work additional hours as required

All posts are subject to a DBS Enhanced Level Disclosure and Barred List check.

Hours of work:

35 hours per week, usually on a 4 week rolling rota, for 5 days per week (including bank holidays and weekends but excluding nights)

Salary:

£ 26,984.79 per annum

Closing date:

Friday, 10 April 2020 at noon

Interview date:

6 & 7 May 2019

Job reference:

0160-427

Please note that Bakhita House is a female only shelter. The post is therefore only available to female applicants as permitted under the Equality Act 2010.

To be considered for the role, please complete an online job application on our RCDOW website. To view full job description, please visit our RCDOW vacancies webpage. 

CVs will NOT be considered, therefore, please do not send them. Only shortlisted applicants will be contacted.

Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK. 

Creative Support is a national not-for-profit organisation which is looking to recruit warm and person centred individuals in your area to provide the highest standards to service users with support needs. With a strong history of over twenty years in helping individuals with a wide range of needs to live independent and fulfilling lives, we ensure that our clients enjoy opportunities for personal development and engaging within their local communities.

We are looking to recruit creative, self motivating and resourceful full time individuals with a willingness to go the extra mile to provide personalised support to people with a learning disability at our Urmston service.

You will possess excellent communication skills, be resilient, energetic and adaptable in order to meet individual needs of the people we support. Good knowledge of the local community is essential.

As a Creative Support employee, you will be entitled to a range of benefits including:
• Guaranteed Contracted Hours
• In-depth in house training sessions
• Free life assurance
• Pension with company contribution
• Highly serviced employee advice line
• A range of employee discounts

Previous experience within a care role is not essential for this role and all new employees will undertake full training with our support which includes the Diploma in Health and Social Care level 2 qualification

Closing Date: 28 April 2020

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems.  Our goal is to inspire hope and deliver change for everybody and every community we work with.

Specialist Community Forensic Service Manager

Hours: 37 hours per week

Contract: Permanent post

Salary: £33,297- £37,458

Location: Bristol

We have an exciting opportunity for an experienced manager to lead the newly created Specialised Community Forensic Team for Second Step in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). The team has been developed to support people out of secure in-patient units back into the community. The service will cover Bristol, North Somerset and South Gloucestershire.

You’ll have knowledge of the support needs of people with mental health difficulties and experience of innovating and implementing new services. You’ll be a good communicator, able to develop and manage relationships with key partners and be keen to contribute to the development of the team and the delivery of this valuable service.

Second Step is a leading provider of mental health services.  We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values.

Closing date: 25th March 2020

Interview date: 3rd April 2020

 Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.

You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

Right now, our 24 hour Supported Housing service in Barnet is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties.

The salary for this post is £23,825.00 per annum with potential earnings of £24,051.00 (inclusive of sleep in shifts).

The post holder will be required to work 1 sleep in per week at £78.30 per shift. 

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

Closing Date: 31st Mach 2020 at 11:59pm 

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Recruiting for a Support Worker to join our Homelessness and Complex Needs Service in Brent!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look Ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within a PRS Private Renting Scheme, within a community and live independently.

Key Responsibilities:

- To provide support to peers and management, being flexible and responsive and help bespoke support for each customer's abilities and aspirations
- To implement the principles of personalisation, as part of a local service plan.
- To help support your colleagues to maximise the customers' independence.
- To motivate customers to access educational and training opportunities and to integrate fully in the community
- To support up to 14 customers to sustain their tenancies
- To promote customer involvement in all aspects of your work
- To take on a project that will help assist the service move forward
- To work closely with peers/customers and lead on initial referral assessments, aiding their journey for betterment & lead on the resettlement of customers
- To maintain appropriate records to a sound standard in accordance with Look ahead's policies and procedures.
- To attend Case Conferences every 6 weeks where viable
- To attend provider meetings and update upon service delivery
- Working hours are either a 8am-4.30pm or a 1.30pm until 9.30pm on a rota basis which will includes weekends

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential
- Lead upon assigned projects that are given
- Ability to hit the ground running which is key within a fast moving hostel daily environment.

Skills, Knowledge and Experience:

Essential:

- Time management with is key in all area's
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:

- Problem solving
- Ability to work under pressure
- Confidence
- Change management

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Fixed Term until 31st March 2021

Hackney, Islington and across London

Closing date: 30 March 2020 at 11.30 pm. Interviews: w/c 6 April 2020.

Are you a client-focused individual with recent experience of providing specialist level housing advice?  Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the roles

As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.
 

We currently have two vacancies at projects across our London Hub. When applying please indicate which role you are interested in:

Star Partnership

This is a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner.  This service is delivered through a mixture of channels including telephone, face-to-face and digital.

North Kensington Project

This new project was set up in response to the fire at Grenfell Tower. Since the tragedy we’ve been working on the ground alongside local partners, supporting households on a daily basis. And we’re campaigning to make sure that a tragedy like this can never happen again. In this role you will split your time between two Shelter offices in Hackney and Islington and also spend time working in the community in Kensington & Chelsea.

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, a comprehensive contributory pension scheme, employee assistance programme, interest free travel and tenancy deposit loans, cycle to work, retail discounts and access to exclusive Shelter fundraising events.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment. 

Our Newham Move-On Support service supports rough sleepers in the borough of Newham aged 18 and over, with the aim of addressing their support needs and tackling the obstacles preventing them from moving on to settled accommodation.

We are looking to recruit three highly motivated, committed and experienced individuals to join our established team in the London borough of Newham (Manor Park).As a Support Worker, you will support the day to day running of the service, taking responsibility for a caseload of 12-15 clients, producing comprehensive and high-quality risk assessments and support plans.

The ideal candidate will have experience of working with vulnerable people with high levels of needs and risk and an understanding of the range of appropriate approaches, to working clients with mental and physical ill heath, drug and/or alcohol use and/or other social issues. Additionally, you will have an understanding of housing and other related legislation and be able to liaise with a range of service providers and agencies; in order to establish or improve services for our clients. 

Closing date for applications: 19th April 2020 (at Midnight) 

Interviews will be held: tbc

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Voice and Site Services Manager
Grade: PO7

Your new role
This is an excellent opportunity for an experienced Voice and Site Services manager to join the Digital services team in a leading London Borough based in North London.

You will be responsible for ensuring availability of the Council's voice and data services by managing all operational aspects, including monitoring. You will lead procurement, project delivery and day to day contract management for major managed service providers. You will also manage and report on associated compliance and regulatory risk.

You will have the opportunity to help shape the future direction of the Council's long-term voice and telecoms strategy.

About you

Your technical skills will encompass key technologies used in voice and data networks including:

• Routing protocols
• VPNs
• MPLS
• Transmission (SDH, EoSDH, MSP, DWDM, Ethernet),
• Interfaces and standards

If you're interested in this role, please apply with a copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Recruiting for a Support Worker to join our Young Peoples Service in Acton!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a high level of support to young people with a variety of complex needs. The service supports six young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Team Leader/Support Worker (10 Month-Maternity cover) to join our Mental Health Service in Slough!

GBP 23,166 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hope House provides support for 16 customers overall, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).
Hope House - Support hours 24 hours 7 days per week (with sleep-ins)
Doddsfield Rd - Floating support (during working hours)

Job Overview:

We are recruiting a Team Leader/Support Worker (Maternity Cover - 10 Months) to work with supporting staff/customers.

We are a small team; a lot can be learned based on structure in place. Team Leader will work closely with Contract Manager, supporting with customers assessment, day to day running of the team and other operational expectations within a Team Leader Role. We work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.

This is a great opportunity for a Support Worker or Senior Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.