Sport Jobs
Summary
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.
Interview date: 3 and 4 June 2024
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.
Ideal Candidate
Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.
FareShare
Job Description – Supply Chain and Logistics Officer (Charity Food Supply)
Reporting to: Supply Chain and Logistics Manager
Location: Hybrid with regular travel to London/Sheffield
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: National operational- £26,138-£27,513 and London operational £28,731-£30,243.
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. During 2020, we redistributed 113 million meals through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.
Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.
The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.
The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.
You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.
It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.
Main areas of responsibility
Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
- Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system
Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
- Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
- Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes
Logistics and transport
- Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
- Reactively solve transport issues throughout the working day
Data and Analysis
- Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements
- Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
- Lead regional network agreement service level review meetings
- Report on data integrity issues to the Network Analyst
Team coordination and representation
- Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Represent the Supply Chain and Logistics team at network cluster and food category meetings
- Deputise for the Supply Chain and Logistics Manager when required
- Keep team process instructions up to date Project support
- Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
- Project review; share learnings with the Supply Chain and Logistics team
Person Specification
Essential Criteria
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
- Proven ability to build and maintain relationships with multiple stakeholders and third parties
- Ability to handle and analyse data, spotting trends in data and reports
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
Desirable
- Advanced Excel skills and abilities to analyse and manipulate large datasets
- Salesforce or similar CRM system experience
- Supply chain and logistics background
- Experience of working as part of a project team with some responsibility for delivery of a project
Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £23,500 to £25,000 (pro rata if part time)
Workplace – Various, daily travel to our delivery sites with some home working
Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)
Start – August
We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.
We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.
You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school.
The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.
You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy.
We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £23,500 to £25,000 (pro rata if part time)
Workplace – Various, daily travel to our delivery sites with some home working
Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)
Start – August
We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.
We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.
You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school.
The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.
You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy.
We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
This Fundraising Officer role will sit in the Events team. This team is responsible for a portfolio of third party organised sports events - such as London Marathon, Tough Mudder, Cardiff Half and skydives - that will raise £4.4 million in this financial year.
The Events team is a part of a wider Community, Events and Products Fundraising team. Our vision is to engage, grow and inspire a community of passionate fundraisers to power the fight for mental health. Because together, we can change lives.
You'll play a pivotal role in the department's strategic objective to sustain and improve the portfolio to raise £12.9 million by March 2026.
Key duties and responsibilities
The post holder will:
- Provide support for people taking part in third party organised sports events in aid of Mind. This will include sending supporter communications, providing ongoingsupport, following up non-payments, personalised thanking, and supporter surveys.
-Attend supporter led and third-party events to help enhance our supporters' experience and deepen their relationship with Mind.
-Support the Senior Fundraising Officer in the delivery of events fundraising activity. This can include planning, writing and submitting briefs, generating marketing and stewardship communications, working with third party agencies, setting up web pages, delivering memorable on the day experiences for our supporters, reporting and analysing live activity and conducting evaluations.
-Analyse and interpret data, including marketing and stewardship performance, and adjust tactics to continuously improve and ensure results are met.
-Maintain high standards of data capture by ensuring data entered on systems are accurate and timely, in accordance with the team's requirements.
We'd like to hear from you if you have:
-Experience of working with supporters to help them to achieve their fundraising targets
-A commitment to delivering memorable fundraising experiences for supporters.
-Excellent communication skills, including the ability to speak to people on the telephone, face-to-face and in written communication
-Ability to interpret and analyse data to enhance performance and help inform future strategies.
-Brilliant organisational skills with the ability to manage multiple projects and deadlines.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
For more information about this role, please speak to Nicola Seager
Please refer to the Job Description while completing your personal statement as candidates will be shortlisted based on how closely they match the criteria in the person specification.
We are looking for an experienced Youth Worker, to deliver training sessions and projects to young people through youth centres, community groups, schools, secure units and alternative provisions across South Wales and Bristol (including surrounding areas) and to ensure our programmes are fit for the future.
We are an award-winning national charity which trains over 9,000 young people affected by street violence each year in emergency first-aid through a team of 300 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.
As the StreetDoctors Youth Worker in the Region, you will deliver high quality training, develop new partnerships and maintain positive relationships.
The key areas of focus include:
-
To deliver training sessions to young people and partners to required quantity and quality, and support the development, testing and implementation of new training content.
-
To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
-
To support the management of volunteers and provide the best volunteering experience possible.
At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We particularly encourage applications from candidates who are currently underrepresented in our StreetDoctors staff team. These include people from Black, Asian and minority ethnic backgrounds, LGBTQI+ and disabled people.
We would also consider part time applicants for this role on request.
To empower young people through training to keep safe, save lives and be part of the solution to street violence.
The client requests no contact from agencies or media sales.
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £23,500 to £25,000 (pro rata if part time)
Workplace – Various, daily travel to our delivery sites with some home working
Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)
Start – August
We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.
We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.
You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school.
The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.
You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy.
We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Ensure effective communications planning, processes, and staging calendar implementation
- Maintain good relationships with key stakeholders (Church Commissioners, Pensions Board), with a particular focus on Responsible Investment
- Monitor press coverage and distribute to all relevant internal contacts
- Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries
- Proactively support and help prepare messaging ahead of anticipated media interest
- Support internal stakeholders in development and communication of their core messaging
- Proactively identify PR opportunities for the Church of England's National Investing Bodies
- Manage the relationship with the Ethical Investment Advisory Group, the Social Impact Investment Fund, the Giving Team, Parish Buying, and other internal stakeholders
- Build positive relationships with key financial and specialist journalists who cover the work of the National Investing Bodies
- Field media requests for interviews, photo calls, events, and similar
- Provide support with media training and photo shoots for internal stakeholders
- Take initiative in identifying and organising relevant speaking, conference and award opportunities
- Produce the Church Commissioners' annual report - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget
- Maintain excellent relationships with external suppliers and design agencies
- Produce website content for relevant Church of England entities
- Work with the digital communications team to support with social media content for Church Commissioners and Pensions Board
- Manage the Church Commissioners' LinkedIn accounts, creating content and working with stakeholders to ensure consistent and timely content
- Deputise for the Head of Financial Communications as necessary
- Understanding of financial communications
- Experience of working with mainstream media
- Track record of delivering text to specification to tight deadlines
- Excellent written and verbal communication skills
- Good time-management
- Strong interpersonal skills
- Good attention to detail
- Existing network among journalists
- Journalistic or communications experience within a high profile organisation
- Interest in sustainable investment
- A salary of £56,833 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 3 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Do you have knowledge and understanding of governance and democratic processes? Do you have demonstrable experience of working effectively on own initiative and experience of working effectively in a team?
We are looking for a Governance Administrator to provide administrative support to the Governance and Compliance team to ensure we are governed to exemplary standards. The Governance Administrator will be responsible for providing administrative support to our complaint, disciplinary and safeguarding processes and procedures. The successful candidate will develop and deliver administrative support to the wider team such as through servicing meetings, creating action logs and maintaining records.
This is a part time (0.6FTE) and permanent role.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The client requests no contact from agencies or media sales.
Are you a Chief Instructor looking for a new opportunity?
We are seeking to recruit a Chief Instructor to join our team in Crosby Lakeside Adventure Centre, Waterloo Merseyside on a full time, permanent basis. In return, you will receive a competitive salary of up to £29,000 gross per annum.
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
The Chief Instructor role:
We are looking for an inspirational Chief Instructor to lead our afloat activities programme at our Crosby Boat Station. As chief instructor you will develop and deliver activities across sailing, powerboating, windsurfing, paddle sports and rowing to cadet and adult members of the Sea Cadets. You will be responsible for managing a team of volunteers, casual instructors and cadet instructors to deliver a full programme of activities throughout the year, promoting positive, life changing experiences on the water.
We need passionate practitioners, who thrive in a varied environment, and are looking for a sense of fulfilment from working with young people and supporting our 4500 volunteers to deliver the Sea Cadet Experience.
Responsibilities as our Chief Instructor will include:.
- To act as Chief Instructor at the boat station.
- Develop and promote an activity programme for our young people.
- Manage the delivery of our all year round activity programme.
- Monitor standards of instruction and support the development of instructors.
- To be a role model and mentor for our Cadets and Volunteers.
- To be involved in the delivery of boating across the charity
- To be a technical advisor that our Volunteers can turn to for advice and guidance.
Requirements needed to become our Chief Instructor:
- Expert level knowledge and ability across a range of water sport disciplines.
- A demonstrable background in the delivery of high quality boating activities to a wide client base.
- A strong awareness of health and safety policy and regulation.
- Facilities management experience.
Benefits as our Chief Instructor will include:
- Cycle to work scheme and Season Ticket Loan
- 51 working days paid holiday per annum, this includes public and bank holidays observed in England and Wales
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.
Closing Date: 23 June 2024
If you are interested in this Chief Instructor, please apply now!
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
Great at dealing with people and providing first-class administrative support to a busy team, you are looking for your next exciting career challenge. Look no further than this Community & Events Fundraising Assistant role with the world’s leading independent conservation organisation. This is an incredible opportunity to work with great people, develop your talents and help solve the environmental problems facing our planet.
We are rapidly growing our Community and Events Fundraising Team and have ambitious plans for the next 5 years and you will play a key role in helping us achieve our income goals. Working across the team, you will provide administrative and logistical support to ensure the smooth running of our fundraising activity. This will involve adding records, ensuring our data is accurate and activities are set up correctly on our systems, enabling us to carry out our fundraising to the highest standards. We will look to you to act as a first point of contact for supporters and manage the team inboxes. Important will be the ability to ensure you provide the best possible experience for our supporters. You will also support Facebook activity, including Facebook Fundraising and monitoring supporter Facebook groups. You will help maintain event records as well as prepare and support event days too.
For this role you must have experience of providing first-class administrative support to a team or have worked in a customer relations environment. You will be comfortable overseeing systems and processes as well as proficient in MS Office and working with databases. Customer focused, you will be used to prioritising your work and enjoy working as part of a team. A good communicator, you will also be effective at building relationships, detail orientated and highly organised.
If you have the admin expertise to make our fundraising plans a success and build a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
WE ARE NOT TAKING JOB APPLICATIONS THROUGH CHARITYJOBS. PLEASE SEE THE BELOW JOB DESCRIPTION FOR MORE DETIALS ON HOW TO APPLY.
We are seeking to appoint a new CEO to lead the organisation into the next stage of our development. Our next CEO will continue to deliver our existing strategic objectives whilst laying the foundations for our next strategic cycle. The successful candidate will work with the Board and other key stakeholders to articulate the long-term vision for our association, establishing a plan that enables us to expand our reach and deepen our programmes.
The role of CEO at afPE, offers the chance to lead a passionate and skilled team dedicated to making a tangible difference in Physical Education.
The ideal candidate will bring strategic thinking, leadership experience and a commitment to promoting inclusion. The successful candidate will also need to demonstrate their financial acumen and business development and delivery skills, as achieving our mission will depend on financial security and sustainability.
About Us:
The Association for Physical Education (afPE) is a forward-thinking organisation committed to being the UK representative organisation of choice for people and agencies delivering or supporting physical education in schools and the wider community. Our small yet dynamic team works collaboratively to support the physical education, school sport and physical activity (PESSPA) workforce.
Salary range: from £70,000
The CEO will be expected to attend the Worcester Office on average 1 day per week.
To find out more information on how to apply for this role, please view our Vacancies Page on our website.
level= are proud to be supporting CIMSPA in their search for a new Head of Workforce Policy. CIMSPA is a professional development body dedicated to the sport and physical activity sector in the UK.
CIMSPA's mission is to inspire the nation to become more active by supporting, developing and enabling professionals and organisations to succeed.
The role of Head of Workforce Policy will be responsible for developing and managing new and effective partnerships with people and organisations that are essential to the delivery of CIMSPA's strategic aims. They will align the partnerships to their existing policies and work with them to ensure those policies are fit for purpose, engaging, and supporting the delivery of CIMSPA's strategic objectives.
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working model allowing a balance between the head office in Loughborough and home working
- Be part of a company that values diversity and inclusivity
The Role:
As our Head of Workforce Policy, you will:
- Develop and manage new partnerships that align with CIMSPA's strategic objectives
- Work with existing partners and the wider governance structure to review and develop new policies
- Represent CIMSPA in strategic discussions with government departments and other bodies
- Drive the CIMSPA policy team and manage our relationships with international partners
- Develop, sustain, and enhance close working relationships with CIMSPA systems partners
- Manage teams and work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
The Candidate:
The ideal candidate for the Head of Workforce Policy role should have:
- A background in developing policies, procedures and operational plans in the sport and physical activity or allied sectors
- A background working in a senior management or leadership position
- A background working in coordinating, managing, and chairing meetings of multiple stakeholders
- Ability to think strategically and translate that into detailed project and operational plans
- Excellent interpersonal skills and excellent written English
The Package:
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working arrangements
- Unlimited holidays plus bank holidays
- Life assurance
- BUPA Cashplan
- Enhanced maternity, paternity, adoption and surrogacy leave
- Monthly healthy living allowance of up to £30 per month.
CIMSPA believe in creating a work environment that is enjoyable and rewarding. They offer more than just the basics, with benefits such as one-to-one time with their CEO, quarterly staff awards, flexible working, employee of the year award, regular team events, funded qualifications, and a personalised development plan. They are committed to building an inclusive and diverse workforce, and ensure a fair and non-biased procedure in their recruitment practices.
To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.
We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is Monday 10th June 2024 at Midday, and the deadline for submission of the work-related questions is Wednesday 12th June 2024 at midnight.
If you have any accessibility requirements or would like to understand our process further, please contact
Similar roles include Policy Manager, Strategic Partnership Manager, Workforce Development Manager, Head of Policy Development, or Senior Policy Officer, this Head of Workforce Policy role could be the perfect fit for you.
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £23,500 to £25,000 (pro rata if part time)
Workplace – Various, daily travel to our delivery sites with some home working
Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)
Start – August
We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.
We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.
You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school.
The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.
You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy.
We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies.
Supporting young people, using the power of rugby.
Fundraising Events and Challenges Lead
£44,342 - £47,888 pa
City of London and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of job:
The Fundraising Event and Challenges Lead is responsible for overseeing the fundraising events portfolio, developing and driving the strategy, and leading the delivery of a wide-ranging events and challenges portfolio to deliver ambitious organisational objectives and fundraising growth targets. This includes high-profile celebrity sporting and non-sporting challenge events alongside special events and mass-engagement events.
Key responsibilities:
· Leads the strategy setting and annual planning and budget setting for Comic Relief’s events, including building financial models, developing business cases and strategic plans.
· Lead the operational planning and implementation of fundraising events from ideation, through development and delivery, ensuring an agile approach to changing circumstances and to manage risk and maximise income opportunities.
· Manage and coach the events co-ordinator to support and deliver operational and fundraising activity across the portfolio to deliver against agreed plans and objectives.
· As appropriate, lead or work as part of cross-organisational matrix project teams to deliver all event fundraising elements including developing coherent narrative, fundraising marketing activity, supporter journeys and income/performance tracking and management.
· Lead and manage project teams of internal and external stakeholders and suppliers to ensure all aspects of fundraising events are delivered effectively and successfully to deliver income targets.
· Procure and manage the day-to-day relationship with external delivery partners to ensure safe and successful development and delivery of events; this could include events logistic delivery partners, integration of external media broadcast outlets or television production companies.
· Working with the FR Events co-ordinator, supporting all operational elements of events including event plans, logistics, risk assessments, live content requirements, content delivery, health & safety, risk management and crisis management plans.
· Actively manage the fundraising event budgets, ensuring spend is monitored, reported, and reforecast, with cost saving opportunities leveraged to maximise net income.
· Operate as a champion of fundraising events within the wider organisation proactively identifying, sourcing and helping to embed new ways of working, tools and approaches that drive and optimise income from fundraising events across an array of target audiences.
· Foster a culture of high performance and build organisational event fundraising expertise. Work across the organisation to ensure each challenge/event is audience focused and all opportunities to maximise income are explored through a test, learn and iterate approach where data, learning and insight is used to make informed decisions and actioned swiftly. Ensure knowledge is systematised and shared across the organisation for maximum impact.
· Working as a lead within the Fundraising Directorate, work with colleagues to ensure all activity is appropriately integrated within the wider fundraising plans and portfolio, targeted to agreed audiences appropriately and designed and delivered in a way that maximises engagement and lifetime value.
People Management
· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of staff.
· Proactively undertake business planning, prioritise activities and set clear and realistic objectives for the team and individuals based on capacity, expertise, and aspirations.
· Maintain regular two-way communication and dialogue with staff, ensuring information is cascaded and escalated as needed.
Person specification
Essential criteria
· Experience in developing strategies, plans and managing and delivering events with a focus of income generation.
· Experience of delivering high profile events with multiple external partners
· Demonstratable experience of complex project and stakeholder management in high impact and proven ability to deliver on time and on budget.
· Evidence of working in high-pressure, high-risk environments with high personal resilience and the ability to effectively manage and mitigate risk, adapt and respond to fast-paced change.
· Excellent communicator with experience of leading and working effectively in cross-functional project teams and wide-ranging stakeholders to deliver shared goals and objectives.
· Experience of budget management including setting detailed, annual and campaign planning budgets and strategies, reforecasting, and ongoing tracking against these.
Desirable criteria
· Experience working across a full spectrum of events including sporting and non- sporting challenge events and special events, including with a focus on targeted audiences from mass audiences to high-net-worth audiences.
· Experience of working with broadcast media partners.
· Experience of using a range of digital channels to drive engagement and income to event related activities.
· Effective relationship builder with the ability to proactively challenge and persuade senior stakeholders and partners.
Perks and benefits:
· Flexible working hours
· Work from home option
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11:59pm, 30th May 2024 BST
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Equal opportunity
We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, race, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to: Be valued for being yourself Do your best work, and be supported to break down barriers so you can succeed Be heard, respected, and treated as an equal, whatever your level, experience or background Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.