Strategic supporter journey manager jobs
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Head Office in Hammersmith, London W6 7NL with opportunities for flexible working
Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Contact Centre Manager to lead the relationship with the Turn2us Contact Centre to ensure that our most vulnerable customers have access to the information and programmes that Turn2us offers through the right channel at the right time.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
If you’re an experienced contact centre professional who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!
Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.
Closing date: 11:59pm, 2nd Sep 2022
The client requests no contact from agencies or media sales.
Closing date: Wednesday 17 August 2022 at 11.30pm
Has your proven experience of working in a safeguarding role given you the confidence to act as a specialist and advise an organisation on complex safeguarding issues? Then join Shelter as our Safeguarding Manager and you could soon be playing a vital role in ensuring we work in the best possible way in the future.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team you’ll be joining sits in a central enabling function within the Strategy Enablement Directorate that provides the support, tools and processes Shelter needs to achieve its strategic aims whilst managing and controlling the risks involved. It also has a mandate to transform the organisation’s systems and processes in order to enable the achievement of Shelter’s strategy. That’s where you come in.
About the role
Your challenge will be to act as the safeguarding specialist for Shelter, overseeing all aspects of safeguarding for service users, colleagues, supporters and campaigners, all those we come into contact with. A vital role that will span the whole organisation across England and Scotland, it will see you work to develop organisational safeguarding practice, improve safeguarding reporting and collaborate with other teams as required to support everyone’s wellbeing. Providing an advisory service for all colleagues on safeguarding issues, leading on the content required and coordinating relevant training and maintaining accurate and up-to-date records of safeguarding concerns and incidents – these are just some aspects of this interesting and varied role.
Comfortable working autonomously and keen to be an organisational expert on safeguarding, you also have the skills required to build a network of safeguarding professionals outside of Shelter. What’s more, you’re able to work in a strategic way - understanding the wider implications of singular issues and using your judgement to adapt approaches when necessary. Confidence in producing clear, informative, engaging and accessible reports that illustrate safeguarding trends and communicating that information clearly to a wide audience is important too. And, if you’re adept at relaying complex information to stakeholders at all levels, including senior leadership, in a variety of formats, delivering training and working effectively with external organisations, we would definitely like to hear from you.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Job Title: Advocacy and National Stalking Helpline Operations Manager, Suzy Lamplugh Trust
We are recruiting a motivated and driven Operations Manager who is committed to supporting victims of stalking and developing a team of staff working to support those affected by this high volume, high impact abuse.
This is a fantastic new opportunity for you to join the Suzy Lamplugh Trust as we continue to expand our service to victims.
Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?
Do you have resilience & flexibility to the likely demands this role brings?
If yes, then read on.
Location: A blended model, with office working in London SE11 and home working
Hours: 35 hours per week
Type of contract: Fixed term until March 2025
Start date: ASAP
Salary: Up to £36,000 full-time (based upon experience)
Please note we are looking for more than one post holder due to wider growth across the Suzy Lamplugh Trust.
Benefits of working for the Suzy Lamplugh Trust
The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.
Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust.
We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.
To this end we offer all our employees a good benefits package including:
• Competitive salary
• Clinical supervision
• Occupational sick pay (following a successful probationary period)
Reports to: Head of Operations (see below organisational chart)
Closing Date: 1st September 2022 (please note, we reserve the right to commence interviews prior to this closing date).
Introduction from our CEO
“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.
The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.
The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.
Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.
We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.
We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.
Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.
SUKY BHAKER, CEO OF SUZY LAMPLUGH TRUST
How to apply
The information you provide to us in your application form will determine if you are invited for an interview.
The application process will require you to complete various sections of the application form. It is important that you complete all sections.
The job description indicates the main duties and responsibilities.
The person specification outlines the skills, knowledge, experience, and qualifications (where required) for the job. In addition to this we are looking for people who can demonstrate a good awareness of both stalking and the work of the Suzy Lamplugh Trust in your application.
Applications without a covering letter will not be considered as this is an important part of the process.
Shortlisting for interview uses the covering letter alongside the job description and person specification. Please provide evidenced examples how your skills and experience are relevant to the job you are applying for and how and where you have used them. This can be from your present or previous jobs and can also include experience obtained in voluntary work, leisure interests and other hobbies.
If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.
Duties and responsibilities:
To be responsible for the day to day operational delivery of the stalking support service offered by Suzy Lamplugh Trust, working closely with other members of the operations team.
This role has a particular focus on victims and includes supporting the trauma-led advocacy support provided by the trust, project management of new and the current service provision of the London arm of the service. The post holder will undertake awareness raising and develop referral pathways with other agencies.
The role includes line management of stalking advocates, identifying training needs and carrying out monthly case management sessions. They will also support the development of reporting and evaluation of the stalking service as required.
To ensure all service responsibilities are met, within agreed budget
To ensure robust project management including budget management of services and support the further development of trauma-led advocacy support
To represent the Helpline and Advocacy service with external partners and senior stakeholders, actively engaging in policy forums.
To establish and develop relationships with other agencies throughout London and nationally to facilitate effective two-way signposting or referral to ensure victims get the best help available
To support the development and update of multi-media materials providing stalking guidance and marketing of the Helpline and advocacy services
To provide operational management for the stalking service; including:
Ensuring application of robust client risk assessment and risk management plan, with regular reviews of risk thresholds.
Supervising staff in ensuring accurate advice, robust safety plans and safeguarding carried out, including in relation to children and vulnerable adults.
Ensuring that systems and structures are in place to ensure that our service is appropriate and safe.
Ensuring consistent use of the case management system to ensure accurate recording of casework.
Managing exit strategies with clients including onward referrals.
Ensuring that the service is regularly and thoroughly evaluated.
To provide line management and casework supervision to Stalking Advocates
To ensure that the Helpline responds as quickly and efficiently as possible to requests for help, which may come via email, telephone or online form, giving appropriate guidance to victims.
To ensure email contacts are appropriately triaged for response.
To take responsibility for accurate and safe record keeping using our bespoke client database, in accordance with GDPR and other relevant internal policies or external requirements.
To provide regular, accurate and insightful written reports on statistical data regarding service usage and performance, trends, and specific issues raised by those seeking advice.
To lead on service reports to funders, in conjunction with the Head of Operations, other Operations Managers and Head of Finance.
To support on bid writing in conjunction with Head of Operations, other Operations Managers and Head of Finance.
To support colleagues to develop policy lines and training materials on issues related to stalking and harassment and to deliver stalking training as required.
To work within the employment policies and procedures of Suzy Lamplugh Trust at all times.
To attend supervision, team meetings and appraisals as appropriate.
To carry out any other duties as set by the Trust.
(‘s’ denotes shortlisting criteria which must be addressed in covering letter)
- Substantial experience of working with people affected by gendered abuse (s)
- Substantial experience of delivering a telephone helpline or information service(s)
- Demonstrable experience of managing staff, including setting and meeting clear goals and taking mitigating action to keep people and projects on track (s)
- Experience of working with volunteers
- Experience of policy development
- Experience of writing robust statistical reports and briefings (s)
- Experience of working with issues of personal safety and/or stalking and harassment
- Substantial experience of project and budget management (s)
Knowledge and skills
- A robust knowledge and understanding of the criminal and civil justice systems, housing, welfare and policy relating to domestic, sexual or other gender-based violence (s)
- A robust knowledge of the practical, emotional, social and economic issues facing people affected by domestic, sexual or other gender-based violence (s)
- Robust understanding of risk assessment, risk management and safety planning (s)
- Knowledge of safeguarding (adults and children) and an ability to support others in responding appropriately to safeguarding concerns (s)
- Proven decision making and advocacy skills
- Excellent communication skills, both verbal and written
- Excellent listening skills
- Good IT skills including Microsoft Word and Excel
- Ability to maintain confidentiality and work in a non-judgmental manner
- Ability to work independently and as part of a team
- An understanding of the importance of maintaining clear boundaries in service delivery
- Ability to organise own workload, set own priorities and adopt a problem-solving approach to work in order to meet deadlines
- The desire to lead a team, building resilience and growth
- A commitment to the continuous development and recognition of a service of excellence on behalf of a leading organisation within the field of stalking
- Able to use own initiative
- Calmness and confidence to influence external stakeholders, whether collectively or individually, e.g. when advocating on behalf of service users
- Enthusiasm for collaboration with partners, both internal and external, to maximise the opportunities for Suzy Lamplugh Trust and the National Stalking Service to deliver winning campaigns or fundraising bids
- Good attention to detail
- Reliable and resilient
- Willingness to work within the policies and procedures of Suzy Lamplugh Trust
- Commitment to the work of Suzy Lamplugh Trust
The client requests no contact from agencies or media sales.
As Growth Manager at Charity Digital, you will be joining a charity dedicated to helping charities increase their impact through digital transformation. Your key function will be to drive traffic to the Charity Digital website, and convert traffic into content views, registrations, and discounted software purchasers. You’ll be responsible for growing the Charity Digital audience both as a website database and as a community through our social channels and physical event platforms.
You will have a data-driven, solution-orientated, and audience-led mindset. You’ll be an expert in user experience, regularly conducting projects to understand user behaviours and needs, and create streamlined journeys to encourage interaction with our services.
Lastly, you will be a leader and communicator with a proven ability to motivate your team of 2 and pull multiple parts together to deliver strategic outcomes. As a senior member of the marketing team, you’ll be a champion for the team and the organisation as a whole.
· Oversee user acquisition and retention strategy, driving traffic to the Charity Digital website and keeping users there.
· Responsible for growing the Charity Digital user base through a wide range of marketing tactics and channels
· Understand user behaviour and motivations to launch initiatives that will increase engagement
· Lead research projects to improve user experience and better understand user needs
· Maintain and cleanse the CRM following data best practice and guidelines
· Use the data we collect to make informed marketing decisions that help us acquire and retain users.
· Adopt test, learn, and fail forward mindset constantly trying new things, bringing fresh ideas to growth projects, and using learnings to improve.
· Be the ambassador for the Charity Digital brand, ensuring users see us as we want to be seen and support the communications executive in the development of the Charity Digital community
· Manage the growth and engagement team to deliver and surpass monthly and quarterly targets
· Be a senior member of the marketing team by contributing to a positive team culture and working practices that create an equitable work environment for all
· Support the well-being and personal development of the growth team
The ideal candidate will be:
- An experienced marketer - have 5 years growth marketing experience including line management
- Audience-led – understand that how we grow relies heavily on our existing audience and make all decisions with them in mind
- Make decision backed by data – use the extensive data we collect to drive our campaigns, decisions, and improvements
- Strive for better – if something is broken, fix it. If something is not broken, how can it be done better?
- Results focused - constantly evaluating the impact of growth/engagement efforts, and explore ways to improve elements and surpass targets
- Social impact driven – with a demonstrated interest in or experience of working in the charity sector
- Supremely organised – with a track record of working on multiple tasks and projects at the same time
- Process heavy - regularly analyse and update processes to ensure stakeholders buy into changes as they happen
- A great communicator - able to manage and communicate effectively and clearly with the Charity Digital audience
- A strong team leader - able to motivate your team and effectively communicate strategies and goals to deliver high-performing campaigns and strategies
- An eager learner – should learn from all around you and use feedback to continuously improve Charity Digital’s growth marketing
- A supportive team member – able to not only lead your team but actively and positively contribute to the wider team and organisational culture
At Charity Digital our mission is simple, we want to help other charities increase their impact by empowering them to be more digital. And we do this through 3 key activities:
- Providing access to the software products charities need, at dramatically reduced prices
- Publishing content (articles, podcasts, videos, webinars etc.) that educate charity professionals and volunteers on how to make better use of digital tools and technologies
- Running physical and virtual events and programmes that upskill charity professionals and volunteers, inspiring them to share those skills and make changes in their organisations
Over the last 3 years, we have made strides in developing the value we offer to charities and their employees. We’ve seen exponential growth - doubling our user base, launching our #BeMoreDigital conference and virtual event days, and granting the sector access to almost £50m of software savings.
Why work for Charity Digital
This is an opportunity to join a rapidly developing charity and have a real impact on the future direction and success of the organisation. Success in this role will benefit a huge number of charitable organisations and massively contribute to social good.
We are a really friendly, diverse and inclusive working environment and have regular team dinners and social events.
- Annual performance-based bonus scheme
- 5% employer contribution to pension scheme
- 25+ days holiday per year
- Private healthcare and cashback for dentistry, physiotherapy, and more
- Access to a range of perks, from discounted cinema tickets and gym memberships to high street and digital vouchers
- Free financial and pension advice
The client requests no contact from agencies or media sales.
About our role
We have a commitment to improving care for people with Crohn’s and Colitis and to help us in our goal we are looking for an experienced and effective Health Services Programme Manager. You will provide programme management support to several strands of work currently being led by different partners in IBD UK and will support the charity’s work with IBD UK partners and stakeholders.
This role will have particular responsibility for working with external partners and agencies to reach and engage seldom heard groups to ensure that the 2023 IBD UK patient survey against the standards is representative of the whole community of people affected by Crohn’s and Colitis.
You will have experience in supporting the delivery of projects and programmes for health services in a UK wide context. Your knowledge and use of project management methodology, and evidence of establishing and maintaining effective relationships with external stakeholders is a must. You’ll need excellent communication and written skills and be proactive at identifying, developing and delivering new initiatives.
If you like the sound of this position, and think you have what we are looking for then we would very much like to hear from you.
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. We are able to work very effectively from home or the office so there is plenty of scope for flexible working in this role and you can be home based if you prefer. We may very occasionally require you to attend face to face meetings however if you’re worried about location, do talk to us and we’ll make it work.
The client requests no contact from agencies or media sales.
We’re looking for a rising star with a track-record of high performance to join our award-winning fundraising team during a pivotal period in the charity’s history. As well as playing a lead delivery role, the Supporter Engagement Manager will be very involved in strategy development by working alongside other key team members to drive decisions.
The client requests no contact from agencies or media sales.
Charity People are delighted to be working exclusively with Bowel Cancer UK in their search for an experienced Strategic Partnerships Manager to lead on the account management of their successful #GetOnARoll campaign and secure new strategic partnerships that will further Bowel Cancer UK's goals.
About Bowel Cancer UK
Bowel Cancer UK is the UK's leading bowel cancer charity. We are determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
Right now, almost half of adults in the UK can't name a single symptom of bowel cancer, despite it being the fourth most common cancer. Knowing the symptoms, and acting on them, means that bowel cancer can be diagnosed earlier when it is more treatable and curable. But fewer than 40% of people are diagnosed at the earliest stages. This campaign, and the partnerships we're building, can and will change this and ultimately save more lives.
Benefits & Culture
* Homebased role with access to their Office Hub in London
* Full time (flexible working fully supported)
* Salary £35K (plus £2k London Weighting where applicable)
* Benefits including Group Pension Scheme (4% employer contribution)
* Annual leave, 25 days plus 8 Bank Holidays and 3 discretionary days between Christmas and New Year
* Reporting to Head of Partnerships & Philanthropy
About the role
Following the highly successful launch of our #GetOnARoll campaign to raise awareness of bowel cancer signs and symptoms, we're looking for an outstanding Strategic Partnerships Manager to join our collaborative and committed Partnerships and Philanthropy team.
This is a truly unique and exciting opportunity for someone to manage and grow our strategic partnerships, including working with nearly all of the UK's leading supermarkets and several key FMCG household consumer brands.
Working alongside the Head of Partnerships and Philanthropy you will create and deliver an inspiring stewardship journey for all #GetOnARoll partners. You will also collaborate across the charity and our networks to develop a pipeline of long-term strategic partnerships that align with the overarching fundraising priorities of the charity.
You will lead on partnership renewal negotiations to retain and grow our partnerships, and develop compelling bids, proposals, and pitches that will secure significant funding partnerships.
We are looking for an experienced strategic partnerships manager with a proven track record of working in a target driven and relationship-led fundraising environment.
You will enjoy working in a fast-paced team, be good at spotting and developing partnership opportunities, and be able to think creatively about commercial proposals. You will be keen to build relationships with a diverse range of corporates who are inspired to support Bowel Cancer UK's unique work.
You will be a lateral thinker, creative and entrepreneurial by nature with strong business acumen and understand the motivations of potential funders and partners.
We are looking for a confident and persuasive fundraiser with strong project management skills, the ability to influence, and who is a brilliant relationship-builder. Someone who is truly motivated by the cause and who wants to take their partnerships to the next level.
If you would like to work with a collaborative and supportive team and have the necessary drive and experience, we would love to hear from you.
To apply please send your CV to Sharon Cooper at Charity People [email protected] We encourage you to apply as soon as possible as interviews are happening on a rolling basis.
If your profile fits with what we're looking for, we'll be in touch with lots more details and to arrange a phone or video call.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Prospectus is excited to be working with Orbis UK to help them recruit a Supporter Engagement Manager to join their team. Orbis is an international eye care charity that prevents and treats avoidable blindness and visual impairment. Of the 338 million people in the world who are blind or visually impaired, 77% of this is avoidable. They screen for and treat eye conditions, raise awareness about eye health, and train and mentor local eye care teams in Africa, Asia and Latin America, where most of those people live.
This role is offered on a full-time permanent basis with a salary of £37,000 per annum and flexible working arrangements at their London office.
The post holder will sit within the Public Giving & Engagement Team and will have line management responsibility for one Supporter Engagement Officer. They will be responsible for managing Orbis UK's retention programme, strengthening relationships with supporters so that they stay engaged with Orbis's work to make sure no one goes blind from avoidable causes. They will use audience insight to grow the value of existing donors by increasing the value, volume and frequency of donations and reducing attrition. The post holder will also be responsible for increasing the number of donors choosing to leave a legacy to Orbis and stewarding existing legacy pledgers.
They are looking for someone with a thorough understanding of marketing, donor development and supporter care. They are looking for a candidate with demonstratable experience managing and producing fundraising or marketing campaigns. The ideal candidate will have demonstratable experience using data and insight to review, improve and deliver integrated strategic supporter journeys.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Are you looking for an exciting opportunity to join one of the UK’s leading charities and oversee a range of corporate partnerships, with your primary responsibility being to manage our award winning, high value partnership with Tesco? You will lead the strategic direction of your partnerships and deliver positive impact for both organisations.
If so, you could be the Senior Partnership Manager we're looking for!
About the role
As our Senior Partnership Manager, you will oversee our high value partnership with Tesco and lead the strategic direction as we evolve our partnership and impact for both the British Heart Foundation (BHF) and Tesco. You will focus on driving maximum impact and value for both organisations, working closely with stakeholders at all levels to develop plans and to raise awareness and funds in support of lowering the nation’s risk of heart and circulatory disease.
Accountable for raising income through the partnership, meeting agreed partnership objectives and established KPIs, this role will report back regularly to our partners, and will act as liaison between partner organisations and stakeholders at the BHF.
Your working week will be split between home working and around one day per week in our London office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.
We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in different ways, from the hours or days they work, to their office or home location or a blend between the two. Please feel free to talk to us at interview about the flexibility you may need; we’re happy to explore what’s possible for you and the role in helping to deliver our cause.
You'll have extensive knowledge and experience of partnerships in the corporate and voluntary sectors. With excellent interpersonal and listening skills you'll have the ability to influence and negotiate effectively with senior stakeholders in a complex environment.
To be successful in this role you will have passion, gravitas, and ambition. You will have experience of delivering high value partnerships, budget management and the ability to identify and drive forward growth opportunities.
Additionally, to be successful in this role you will be:
- a strong influencer and negotiator, especially when gaining buy-in across the organisation and with all stakeholders
- able to transform complex project information into compelling stories and content
- an inspiring leader able to motivate and help exceed KPIs across the team
- proficient using Microsoft Office, CRM databases, and suite of virtual tools
Ideally, you will have line management experience but this is not essential.
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can continue to fund lifesaving research.
The interviews will take place on MS Teams and will consist of two stages. The first stage is pencilled in to take place on Thursday 18 August and the second stage on Tuesday 23 August.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential.
Our generous staff benefits include:
- 30 days annual leave plus bank holidays
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance
We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.
How do I apply?
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
The client requests no contact from agencies or media sales.
Diabetes is relentless and so are we.
We're working to build, and grow, a powerful movement of people helping to achieve a world where diabetes does no harm.
We work alongside the diabetes community to raise awareness, make change happen and help people affected by diabetes live well and access better care.
We're currently expanding our Diabetes Scotland team and so it's an incredibly exciting time to join us.
We have a brilliant and inclusive working environment here at Diabetes UK and are proud of our 'Connected Working' framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course. We do not dictate the number of days you have to attend the office.
Interview Date: 6 September 2022
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
As Communications Manager, you will play a vital role in helping to improve outcomes for people living with, and at risk of, diabetes and help keep diabetes at the top of the political and heath agenda. You'll do this by leading the development and delivery of a communications and engagement strategy which helps us increase reach, deepen engagement and grow impact. You will line manage one role and work very closely with the wider Scotland team and collaboratively with UK colleagues.
You will have a proven track record of delivering high impact communications and engagement journeys and be able to demonstrate first class strategic thinking and planning skills. You will be an excellent communicator and public speaker, skilled in producing content, dealing with the media and able to convey complex information in a meaningful way to different audiences. You will also have excellent organisational skills and ability to work under pressure, using your own initiative and as part of a team.
Reporting to the Chair of the executive and Board of Trustees, the Fundraising, Comms and Supporter Manager will be a member of the executive team. They will be responsible for contributing to strategic decision making, helping to shape the Charity’s three year rolling plan and guiding us in the most effective ways to fund those plans.
The specific role will include:
Managing expansion of fundraising; creating an updated fundraising strategy; planning & forecasting fundraising activities; oversight and responsibility of communications; marketing & promotion of fundraising activities and events; growing & developing the current fundraising programme; leadership of supporter and volunteer relationships and leading on the communications for Ammalife to further marketing and PR.
Job Title: Fundraising, Communications and Supporter Manager
1) Developing and managing the fundraising strategy and donor relations:
Develop, implement, monitor, evaluate, and be accountable for the charity’s income generation, through the development of the fundraising strategy, therefore ensuring targets are achieved.
Align the fundraising strategy with the communications and marketing strategy.
Act as the organisational expert on all income generation, supporting expansion of corporate and regular givers, and expanding all relevant fundraising streams in the long term.
Ensure that Ammalife maintains and grows its current income streams, which currently primarily includes trust fundraising and regular givers.
Ensure that all income generation is undertaken in an effective and efficient way, maximising the return on investment to the charity.
Maintain oversight of CRM, current donors and their specific requirements.
Work closely with Operations Manager to align project pipeline and donor priorities.
Manage donor relations and communication together with the operations Manager.
Contribute to donor reporting, circulate donor reports, and collaborate with Programme Development Manager to ensure programmes yield donor-relevant impacts.
Support the implementation and coordination of the organisation’s annual planning cycle.
Research and develop business cases for new areas of income generation aimed to drive sustainability of income both within current fundraising streams and beyond.
Manage the implementation of new income generation projects and evaluate their effectiveness.
Providing the lead on income generating events, e.g. The Big Give.
Adhere to best practice within income generation and embed a culture of learning within the organisation.
2) Providing leadership on charity communications:
Develop and implement a communications strategy
Champion best practice, ensuring that all legal standards and best practice compliance standards are not only met but exceeded throughout all fundraising and marketing activities.
Designing and managing effective marketing & communications that support the fundraising efforts in partnership with Operations Manager and volunteers.
Communicate effectively, both internally and externally, ensuring a flow of communication across the organisation, sharing information, success and good practice.
Keep close contact with our patrons, keep them informed about projects and the Charity’s activities in general. Draw on their expertise, experience and contacts to increase the profile of the Charity
Act as a key external spokesperson, and play an active role in building the organisation’s profile locally and nationally.
Working closely with the Operations Manager to organise an annual event to showcase the Charity’s work.
work closely with consultant website developer volunteers and operations manager to maintain website and develop engaging content
3) Leading on growth of supporters and volunteers through effective engagement:
Ensure that the donor journey for all Ammalife contacts effectively managed.
Act as point of contact for ammalife volunteers and supporters
Play an active role with the charity’s most significant supporters, ensuring that excellent relationships are cultivated and maintained and effective asks are made, ultimately maximising income.
To develop and maintain constructive personal relationships with existing and potential donors and supporters.
Researching and identifying future prospects, e.g. high net-worth individuals, philanthropists, corporations.
Co-ordinating approaches to individuals and organisations ensuring their appropriate introduction to the work of the Charity.
Working with schools and voluntary organisations to build the Charity’s profile.
4) Senior Management:
As a member of the Executive Team, play an active and integral role in updating the organisation’s strategic plan and helping to shape the future direction of the charity.
Ensure effective governance, actioning board decisions as required and producing regular reports and updates.
Advise the executive on good practice.
Undertakine any other reasonable duties to support the work of Ammalife.
Complying with the Charity’s policy and procedure at all times.
Work on relevant policies for the organisation.
Occasional out-of-office hours work may be required as will some travel within the UK.
For full details of to job and person specification please see the attached recruitment pack when clicking the "apply" button.
Please note CV's without cover letters will not be considered.
The client requests no contact from agencies or media sales.
Supporter Marketing Officer
Hours: 35 per week
Location: London (and hybrid/remote)
Salary: £31,378 per annum with progression scale up to £36,399 pa (inclusive of London weighting)
Closing date: 30 August 2022
Expected date of interviews: 5-6 September via Zoom
Job ref: VA554
Are you passionate about connecting supporters to the real difference they make?
Do you want to work in an enthusiastic and driven team, fundraising to support people who have survived torture?
Do you believe in standing up for human rights alongside torture survivors?
Freedom from Torture is looking for a Supporter Marketing Officer to join our new, award-winning, supporter focused Supporter Fundraising Team. You will be working with the Supporter Acquisition Officer and Supporter Marketing Assistant, managed by the Supporter Marketing Manager to develop a busy programme of fundraising appeals, newsletters and campaigns.
You’ll develop and roll out our fundraising appeals and campaigns across a variety of media with a big focus on our regular print campaigns and newsletters, but working closely with the digital team to run the campaigns across digital streams too. You will also work collaboratively with the Supporter Acquisition Officer and receive marketing and admin support from the Supporter Marketing Assistant. This role involves working with Freedom from Torture service users to gather their stories and show supporters the true impact of their donations on people’s lives every day. We need someone who loves copy-writing and creative fundraising, as we place survivor empowerment and movement building at the heart of our strategy.
This is a key creative fundraising role in the team where you’ll be working directly with service users to interview, write and plan your own content for warm newsletters as well as develop creative fundraising appeals with an agency, telemarketing and online campaigns. With a new campaign live almost every month, it’s a busy and fulfilling role working with a database of well-established warm supporters. This role requires great people skills as you will be working with lots of people across our five centres as well as great analytical skills to interpret data to tell us what’s working, run tests, and make strategic decisions (with support from the team.)
In this role you’ll also get the opportunity to develop acquisition knowledge as we spread projects across the team, giving everyone the opportunity for continual personal development and acquiring new skills.
If you love fundraising and you’re passionate about helping refugees who have survived torture then we would love to hear from you.
· Fundraising and copywriting:writing donor development newsletters, thank you letters and other ad-hoc campaigns, often working directly with torture survivors to record and communicating their personal experiences, sharing stories from people who have overcome incredible hardships.
· Running and developing full warm retention programme of supporter marketing activity, including warm appeals, newsletters, raffles, committed giving campaigns, telemarketing, and gift aid campaigns. Keeping schedules on track and working very closely with the digital team.
· Managing and developing creative campaigns: daily autonomous management of external agencies and projects. As well as managing multiple projects, you will work with the Supporter Marketing Manager to make strategic creative decisions based on data and insights collated from campaign evaluation.
· Highly proficient use of business IT systems including Excel, Word, PowerPoint and databases.
· You must have great literacy and numerously skills and the ability to interpret large sets of data, spot trends and make adjustment to reflect insights.
· You will have excellent attention to detail with good copy writing skills and an eye for design and a high level of written and verbal communication skills.
· It’s essential that you are able to prioritise and manage a busy workload managing projects from start to finish within given budgets and work to tight deadlines.
· You must have experience of working with a range of Direct Mail, telemarketing and email marketing techniques.
· Experience interviewing and working with many different people and ability to adhere to a clear consent process when recording and sharing their personal stories
· Proven track record of working in a direct marketing team preferably in the charity sector.
· Experience of database targeting, segmentation, testing and response analysis.
· Lived experience of torture.
· Knowledge of GDPR and supporter data compliance
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution and 1% employee contribution.
To view the Job Description and Person Specification, please click the link provided.
Freedom from Torture is an equal opportunity employer! People from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for positive change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Closing date: Wednesday 17th August at noon
Interviews: Week commencing Monday 29th August
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in voluntary membership, collectively accounting for £92bn of annual expenditure and employing more than one million staff.
Reporting to the head of media and line managing a media and communications officer, the purpose of this role is to lead NHS Providers’ handling of media relations activities, as well as helping with the effective running of our extremely busy press office and delivering great engagement and better awareness of key corporate messages.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team.
The client requests no contact from agencies or media sales.
Journey Enterprises is a local charity, which was founded by parents of young people with learning disability and complex needs 40 years ago
Our Hub Managers sit in the Middle Management Team (MMT) and are responsible for management of their Hub premises, services and Staff.
As key managers in the Organisation, a Hub Manager manages a team of 8 -12 Staff consisting of employees, volunteers and practice-based student placements. Staff roles encompass: Company-wide Specialists, Senior Life Skills Coaches, Life Skills Coaches, Drivers, Activities Specialists. We also host occasional student placements, typically from health & social care, psychology & education disciplines and creative arts.
Hub Managers work with the Operations Manager to design and deliver programmes to develop Clients’ life and employability skills. Our Hubs accommodate up to 45 people daily who have intellectual disability and complex needs and we deliver a varied programme of activities weekly both on and off site. Clients choose their activities to meet the needs set out in their Care & Support Plans or Education and Healthcare Plans. All are designed in a Person-Centred Approach and Positive Behaviour Support approach enabling us to create bespoke programmes for each person.
Journey’s Clients are funded by Local Authority Adult Social Care or the NHS and have an assigned Care Manager responsible for approving the individual activities programme. Some families may also self-fund additional days in service.
Unpaid Carers (families) are involved in Care & Support planning and encouraged to attend Person-Centred review meetings, and other events, at Journey. We recognise and value the knowledge, expertise and role of unpaid carers and consult with Carers regularly as expert partners.
Hub Managers work collaboratively to develop enterprise and community fundraising initiatives, each providing opportunities for Clients to further develop their skills and service to the community, and for Hub Managers to build partnerships in their local area. These partnerships enable us to build resources, funding for services and opportunities for Client work experience. They also act as critical referral pathways for new potential Clients and volunteers.
Hub Managers are given an opportunity to take on whole-Company part-time responsibilities for which they are paid at SP9 (pre specialist qualification) or SP10 when qualified.
Hub Managers are the public face of their Hub and our liaison with Adult Social Care. They maintain regular contact with Care Managers and are encouraged to attend networking and provider forums externally whenever possible.
The client requests no contact from agencies or media sales.
Main purpose of the role:
To drive the strategic development of comms across the organisation with an emphasis on the development and delivery of compelling content, powerful campaigns, and effective communications partnerships, to drive engagement to help us achieve faster progress in making ovarian cancer a survivable disease. You will use your comms experience in content creation, multichannel marketing and relationship management to support fundraising, awareness, and charitable activities across the organisation, whilst being data and insight-led and evaluating all activity so we can learn and grow.
Scope of the role:
- Content creation – create powerful and compelling content that makes the reader want to take action (sign up for an event, donate, join our mailing list, sign a petition etc.)
- Communications campaigns – to take the lead on the development of a programme of communications campaigns to increase income, leverage partnerships and significantly raise our profile’
- Earned media – to take the lead and manage OCA’s ambassador, celebrity and patron engagement and case studies
- Marketing and communications – Work closely with teams across the charity to develop and deliver key marketing activities e.g. fundraising appeals, events, magazines, promotional material.
- General Team support - Supporting the Head of Communications and Marketing across a range of communications projects and activities.
The client requests no contact from agencies or media sales.