Strategic supporter journey manager jobs

• Are you looking for an opportunity to progress in store management?

  We’re looking for an Assistant Store Manager for 20 hours per week to join our fashion store team in Ross-on-Wye so we could be the perfect match! 

  What does this role involve: 

  As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

  Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

  • Ensuring highest standard of customer service
  • Achieving targets 
  • Maintaining a high standard of visual merchandising
  • Maximising sales through physical and digital channels
  • Supporting with the recruitment and development of volunteers
  • Achieving expectations within campaign activities
  • Working with the manager to generate stock

  Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

  Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

  What are we looking for:

  • Experience in a customer facing role
  • Supervisory experience
  • Commercially driven to encourage new ideas
  • Inclusive approach to developing teams
  • Passion for delivering exceptional customer service and achieving the highest retail standards 
  • Results driven but with a recognition of right result, right way.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Wagestream - claim early access to your wages as you earn them
  • Holistic support leave of up to 10 additional days off each year 
  • Enhanced family policies (maternity, paternity and adoption leave
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  • Click the “Apply” button below.
  • You’ll be seamlessly redirected to the BHF Careers page.
  • Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check 

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process 

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early 

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. 

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. 

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

• Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
• Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
• Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
• Develop and maintain a central fundraising content library including case studies, stories and impact materials
• Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
• Support bespoke stewardship and recognition activity for major donors and high-value supporters
• Champion digital engagement, automation and personalisation across supporter communications
• Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
• Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
• Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
• Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

• Excellent written and verbal communication skills, with experience producing engaging supporter communications
• Experience planning and managing projects or complex workloads across multiple stakeholders
• A strong commitment to delivering outstanding supporter care
• Experience working within a fundraising or supporter-focused team
• Understanding of donor motivation, stewardship and supporter retention
• Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
• Strong organisational skills and attention to detail
• Ability to build collaborative relationships and work effectively across teams
• An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Project Manager – Big Change Programme (18 Month FTC)

�� Location: London (Hybrid Working)
�� Contract: Fixed Term – 18 Months
�� Salary: £40,518 - £47,377
�� Closing Date: 24th March 2026
�� Interviews: w/c 7 April 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for an experienced Project Manager to join our Big Change Programme and play a key role in delivering major digital transformation projects across the organisation.

Reporting to the Senior Programme Manager, this role will lead the delivery of projects within our Big Change Programme (BCP) – Centrepoint’s flagship initiative to modernise systems, improve ways of working and strengthen how we support young people.

About Centrepoint

Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.

Together with our partners, we support over 16,000 young people every year, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.

Behind this work is a dedicated workforce committed to creating meaningful change. The Big Change Programme is central to ensuring our systems, processes and technology enable colleagues to deliver the best possible support to young people.

About the role

This is a unique opportunity to play a key role in Centrepoint’s digital transformation journey.

As Project Manager, you will lead the end-to-end delivery of a new People system implementation, ensuring it is delivered successfully and embedded across the organisation.

You will manage the full project lifecycle – from planning and governance through to delivery and transition into business-as-usual – while working closely with senior stakeholders, business teams and external suppliers.

Alongside delivery of this key project, you will contribute to the wider Big Change Programme portfolio, helping to embed strong project management practices and supporting the development of Centrepoint’s project management capability.

This role offers the opportunity to work on high-impact transformation work that directly supports Centrepoint’s mission.

Centrepoint operates a hybrid working model, requiring colleagues to spend a minimum of 50% of their working time in the office.

What you’ll be doing

• Managing the full lifecycle of complex transformation projects, from planning through to delivery and service transition

• Leading the implementation of a new People system, ensuring successful adoption across the organisation

• Establishing and maintaining robust project governance and reporting structures

• Managing project budgets, timelines, resources and dependencies

• Coordinating stakeholders across multiple teams and functions

• Managing relationships with external suppliers and vendors

• Identifying and managing risks, issues and mitigation strategies

• Supporting change management activities to ensure successful system adoption

• Ensuring smooth transition of new systems into business-as-usual operations

• Contributing to strengthening project management practices across Centrepoint

About you

We’re looking for an experienced Project Manager who enjoys delivering complex technology or digital transformation projects and working collaboratively with teams across an organisation.

You will bring strong stakeholder management skills and be confident engaging senior leaders, business teams and external suppliers.

You’ll also be someone who enjoys working in a purpose-driven environment where your work contributes to meaningful social impact.

What we’d be looking for from you

• Proven experience managing end-to-end delivery of complex system implementation projects

• Experience delivering projects within digital transformation or organisational change programmes

• Strong stakeholder engagement and influencing skills

• Experience managing third-party suppliers and vendors

• Knowledge of project management methodologies such as PRINCE2, Agile or hybrid approaches

• Experience managing project governance, risks and reporting

• Excellent communication and presentation skills

Desirable:

• Experience implementing People or HR systems

• Experience working within the charity, non-profit or social impact sector

• Understanding of data migration, reporting or system integration projects

Why join Centrepoint?

Working at Centrepoint means being part of an organisation committed to creating real change for young people.

In return for your efforts you’ll receive a competitive salary and a range of benefits including:

• 25 days annual leave rising to 27 days

• Healthcare cash plan

• Private medical insurance

• Income protection

• Employer pension contributions of 5%

• Cycle to Work scheme

• Interest-free travel loan

At Centrepoint we are committed to creating an inclusive workplace where everyone feels valued and respected.

We welcome applications from people of all backgrounds and experiences.

If you’re an experienced Project Manager looking to deliver meaningful digital transformation within a mission-driven organisation, we’d love to hear from you.

Apply now to join Centrepoint and help shape the future of our Big Change Programme.

• Fundraising Events Manager
• Hybrid (Nottingham office at least 1 day per month)
• Full time | Permanent
• Salary: £38,000

Make a real difference to life after brain injury. Join us as Headway’s Fundraising Events Manager and lead a dynamic, impactful events programme that raises vital funds and increases national visibility.

Headway UK– the brain injury association, supports thousands of people every year. Our events are a crucial part of how we raise awareness, generate income, and build a passionate community of supporters. We’re looking for an experienced, creative and highly organised Fundraising Events Manager to take our programme to the next level.

About the role

As the Fundraising Events Manager, you will lead, shape and deliver an exciting portfolio of fundraising events, including virtual challenges, our Annual Golf Day, and Headway’s prestigious Annual Awards. You will also steward supporters through major third party events, such as the London Marathon, Great North Run and the London Landmarks Half Marathon, providing the best supporter experience.

The role will lead and develop the Fundraising Coordinator, providing effective line management to ensure high performance and professional growth.

Working closely with the wider Fundraising Team and the Communications Team, you will ensure every event is safe, engaging and memorable, and that every supporter receives an exceptional journey with Headway.

With an established events calendar and opportunities for innovation, this role offers the chance to make a tangible impact while helping to grow an events income stream currently worth approximately £360,000.

What you will do

• Develop a forward‑thinking events strategy that increases participation and income.
• Oversee and deliver Headway’s events programme, alongside the Fundraising Co-ordinator.
• Lead and line manage the Fundraising Co-ordinator providing guidance and support to achieve team objectives.
• Deliver and champion outstanding supporter stewardship.
• Innovate and test new fundraising opportunities to expand the event portfolio.
• Manage budgets, health and safety, logistics and evaluation.
• Build strong relationships with participants, volunteers, suppliers and corporate partners.
• Work closely with the Communications Team to deliver effective, engaging marketing.

About you

We would love to hear from you if you have:

• Proven experience in planning and delivering a diverse range of events
• Strong organisational skills and the ability to manage multiple projects
• Excellent communication and relationship building skills
• Understanding of fundraising principles and supporter engagement
• Experience of budgets, evaluation and health and safety
• Creativity, problem‑solving skills and a passion for delivering high‑quality experiences
• Ability to lead, support and develop others
• A commitment to safeguarding, equality, and Headway’s values

You will be joining a supportive, passionate and collaborative charity committed to improving life after brain injury.

BENEFITS

As a valued member of the Headway team, you will have access to the following range of benefits:

Financial Security

• Competitive salaries
• Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions
• Occupational Sick Pay Scheme, increasing with length of service
• Death in Service Benefit, providing peace of mind for your loved ones

Flexible Working

• Flexible working arrangements promoting wellbeing and work-life balance

Wellbeing

• 24/7 Employee Assistance Programme including access to counselling services
• Eye test vouchers
• Mental Health First Aiders

Holidays and Leave

• 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays

Additional Benefits

• Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership

Join us and lead inspiring events that change lives. If you have any further questions about this role please contact Rachel Hodson Director of Fundraising. 

Closing date: 5pm, 2 April 2026

Interviews: 15-17 April 2026

An exciting opportunity to play a central role in securing the funding needed that helps young people thrive. At a time of real growth for our charity, we are looking for an experienced Fundraising Communications Manager to join our team. You will lead two major annual fundraising appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people. 

What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference. 

More about the role:As Fundraising & Communications Manager you will plan and deliver two organisation-wide appeals each year, with a combined income target of £300,000. You will own and grow our monthly donor programme, developing email journeys, digital content and supporter pathways that build a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are. 

Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered

About you:We are looking for someone with proven experience delivering multi-channel fundraising appeals and growing an individual giving or monthly donor programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and someone who understands the importance of representing young people responsibly and with dignity. 

A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and you bring a proactive, solutions-focused mindset to everything you do. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who experience mental health issues and socially isolated.SLT was created to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. We create safe, inclusive and welcoming spaces to build confidence, connection and hope.  You will be joining a small friendly team, where we care about staff wellbeing. 

Founded in memory of Stuart Low, who tragically took his own life aged only 27 when he couldn’t find the right support, SLT has been embedded in Islington’s community since 1997.Today we support over 500 adults per year through social groups -creative arts, nature-based activities, wellbeing workshops and peer support.90% of participants report improved mental health and wellbeing. 

Why Join Us?  
This is an opportunity to play a transformative role in a small but impactful charity. Your work will directly enable adults experiencing isolation to access safe, creative and life-affirming activities. You will help shape the next stage of SLT’s growth — strengthening financial resilience while being rooted in compassion, inclusion and community.  We believe in trusting the expertise of our staff and giving them the freedom to thrive with regular support on hand when needed. 

Why this Role is Different 
You will be stepping into an organisation in a strong position to build on: 

• Multi-year funding security (63% of next year’s income already secured through multi-year grants, 4 months’ free reserves, annual income circa £250k). 
• Trusted funders include City Bridge Foundation, Garfield Weston, Sport England and leading City Livery Companies. 
• Strategic Plan 2024–28 with clear goals. 
• An expert consultant designed fundraising growth roadmap for the exciting opportunities in and around Islington (tech companies, creative industries, City of London including livery companies). 
• Excellent impact measurement systems. 
• A highly experienced Chief Executive with 30 years in the sector. 
• A collaborative and supportive team, who understand fundraising is everyone’s responsibility. 

We are small, respected, financially stable — and ready for our next phase of development.This is a strategic role, but very hands-on. Perfect for someone who thrives in a small charity where you can see the impact of your work every week. 

Who we are seeking 
We are seeking an ambitious and strategic Fundraising Manager. This is a hands-on role for an experienced fundraiser who enjoys writing high-quality grant applications and building strong relationships with supporters. Reporting to the Chief Executive, you will have a primary focus on strengthening our trusts and foundations pipeline, while building on our existing corporate, community and individual giving to diversify income, particularly among local supporters and City-based businesses.  

We are seeking a fundraiser who combines: 

• A strong track record securing trust and foundation income 
• Experience growing income beyond trusts (corporate, community or individual) 
• Excellent storytelling and bid-writing skills 
• Confidence engaging senior stakeholders 
• Emotional intelligence and relationship-building strength 
• Comfort working autonomously in a small team 
• Experience in a mental health organisation or small charity is desirable but not essential.

Summary role description 

Reporting directly to the Chief Executive, you will: 

Lead & Strengthen Trusts and Foundations Income 

• Own and develop a strong pipeline. 
• Write compelling, high-quality applications. 
• Deepen funder relationships to secure renewals and uplifts. 

Diversify Income (Strategic Growth Area) 

• Develop corporate partnerships in Islington, King’s Cross tech, creative industries and the City. 
• Build community and individual giving, especially among affluent local residents. 
• Shape meaningful long-term partnerships, not transactional asks. 

Build Sustainable Systems 

• Strengthen stewardship journeys. 
• Improve unrestricted income streams. 
• Use donor tracking systems and explore AI tools intelligently and ethically. 
• Contribute to fundraising communications and our profile-building. 

What You’ll Gain 

• Real autonomy and ownership 
• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to shape a three-year diversification journey 
• Direct strategic influence in a respected charity 
• A genuinely collaborative, values-led culture 

Location 
Based at Jean Stokes Community Centre, Islington (5 minutes by bus from King’s Cross) 

Application instructions 
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.This helps us to better understand your authentic voice, skills and motivation for this role.Thank you. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.The more inclusive we are, the more we can achieve. 

Deadline for applications: Sunday, 5th April 2026 at 11.30pm
Interviews: Monday, 20th April 2026 
Estimated Start:June/July 2026 

About Us 

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success. 

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, we design and deliver programmes that inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills. 

The Opportunity 

Are you passionate and enthusiastic about advancing social mobility and ensuring all young people have access to the opportunities and inspiration they need to achieve their full potential? If so, this role is for you. 

We are seeking a Senior Business Development and Partnerships Manager to join us in a pivotal role in our Business Development Team. This is a new role for our charity that will make a significant contribution to delivery of our high quality services to children and young people, providing them with opportunities and inspiration to enable them to create a positive future for themselves and open doors to their success.

If you are self-motivated, enthusiastic and confident, with experience and a proven track record in successfully securing, managing and developing long term, five figure levels and above partnerships from initial prospect research through to contracting and ongoing management, then this role is for you. Working alongside our Director of Business Development and Partnerships, you will pro-actively manage business development activity, steward partnerships and raise funds for Inspire from a range of sources including corporate partnerships, community fundraising, trusts and foundations. 

Key responsibilities of the role include: 

1. Identifying and securing new business development opportunities in the corporate, trust and foundations sectors that align with our mission and objectives. 

2. Developing and maintaining a pipeline of prospects for new business opportunities, targeting five-figure level and above partnerships to deliver high-value, long-term partnerships and achieve financial targets and KPIs. 

3. Supporting creation and submission of funding applications to corporates, statutory bodies, trusts and foundations. 

4. Management and growth of Inspire's entry to mid-level corporate partnerships. 

5. Collaborate with colleagues to scale up existing, funded programmes and develop creative, dynamic and winning proposals. 

6. Supporting marketing and communications to promote Inspire and its programmes including development of marketing and social media materials. 

Benefits 

29 days annual leave plus 8 bank holidays 

3 volunteering days per year 

Family friendly policies 

Hybrid working arrangements. 

If you have the skills and desire to join our team, please see our job description for further details. 

Inspire is committed to safeguarding and promoting the welfare of children and young people.The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service. 

Application process 

If you wish to apply for this role please provide your CV, a covering letter to demonstrate your skills and experience, and your answers to the following questions. Please keep your answers to a maximum of 250 words each: 

1. Strategic Partnerships: 

Describe a partnership you identified and secured that had a significant impact on your organisation’s growth. What was your strategy for engaging the partner and what measurable outcomes were achieved? 

2. Pipeline Strategy & Prioritisation: 

Highlight your experience in building a high performing pipeline that drives measurable income, how do you identify, evaluate, and prioritise new opportunities, markets, or partners? Please explain your decision making process — including the frameworks, criteria, and tools you use to qualify leads, assess commercial potential, and determine where to focus your efforts. 

Use of AI 

We use anonymised recruitment methods for shortlisting and do not use AI when reviewing applications or making hiring decisions. We understand some people may use AI when creating their application, however we value authenticity. Please ensure your application is an accurate, honest reflection of your own experience and skills - we want to get to know you during our recruitment process. 

Closing date 

While this application process has a closing date, we will review applications as we receive them and invite shortlisted applicants to interview on a rolling basis. We would therefore encourage you to submit your application as soon as you are able. 

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applications.

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers. This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards. We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.

Finally, our OpenARMs programme will be launching workshops for our refugee and asylum seeker communities.

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week.

We offer a wide range of employee benefits including:
• Excellent annual leave entitlement0
• Pension scheme
• Employee Assistance Programme
• Death in Service benefit
• Flexible working
• Opportunities for training and professional development

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Development Phase: Visitor Destination Development Manager

Fixed Term to November 2027

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone. 

This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder. 

But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.

You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’) As a result, the Spear Partner Fundraising Manager role requires raising funds for both churches and charitable trusts.

About the role

Spear is in an exciting time of growth, as we expand our work nationwide. You will play a pivotal role in equipping new and existing Church Partners to build sustainable, thriving Spear Centres that transform young people’s lives. 

With an annual fundraising target of £125k, you will combine strategic insight, relationship-building and hands-on application writing, as well fundraising advice to help Church Partners grow diverse and resilient fundraising streams. Working closely with Trustees, Church leaders and Spear’s Central teams, you will strengthen funding pipelines, unlock new opportunities and ensure partners are supported every step of the way. 

Key information

• Salary: £37,000
• Contract: Full time (4 days considered) permanent. Monday – Friday with some out of hours work needed for events such as Spear Celebration. Ad hoc regional travel required to deliver training and support to partner churches.
• Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Friday 27th March, 09.30am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment.
• Creative, self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure
• Excellent written and verbal communication skills, with the ability to produce persuasive, high-quality fundraising applications
• Effective interpersonal skills and high emotional intelligence, with the ability to relate confidently to a range of stakeholders both, internally and externally
• Experience in fundraising, Trust and/or community fundraising desirable, with good working knowledge of other fundraising streams is desirable but not essential
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information 

We are an office-based organisation and value the collaboration and opportunities to work creatively and build community that this offers us, with staff spending time in the working week both at home and in the London office.

Supporter Engagement and Giving Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Supporter Engagement and Giving Manager 

England South 

£42,323 per annum (pro rata for part time) 

Ref: 133REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Walk Wheel Cycle Trust hub in Bristol with the flexibility to work from home  

Contract: Permanent 

ABOUT THE ROLE 

Team: Strategy and Engagement / Fundraising and Supporter Engagement 

As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact. 

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels. 

What You’ll Be Doing 

• Lead the team to deliver the planned programme of work across acquisition, retention and stewardship
• Create and run a clear stewardship programme across all platforms to increase the long-term value of our supporters.
• Organise and manage the schedule of all communications sent to donors and subscribers, ensuring alignment with our new brand and strategic priorities
• Plan and deliver campaigns and appeals across print, digital and telephone channels that engage and inspire our supporters and drive income. 

This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns.  You’ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you’ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• Strong experience in managing a giving programme using both direct mail and digital channels.
• Experience in managing staff and supporting their development.
• A proven track record of creating and delivering  fundraising campaigns.
• Good understanding of fundraising principles, including donor engagement, recruitment, and retention. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees) 
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 29 March 2026
• Interviews will be held via Microsoft Teams during the week of 08 April 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process. 

Our Values 

• We are always learning
• Championing equity
• Taking ownership
• Delivering together 

Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For
You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Leadership of a team delivering frontline support
• Previous experience managing operational budgets
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational requirement:

• This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.

What We Offer

• Salary of £40,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centred, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Start date: ASAP with consideration given to notice periods
• Deadline for submitting your application: 19 March 2026
• First screening interviews, remotely: 25 March 2026
• Full interviews in person in central London: 30 March 2026
• Start date: ASAP with consideration given to notice period