Strategic supporter journey manager jobs

We are seeking a faith filled, people focussed senior leader offering operational management for Christ our Hope Liverpool which includes

· Oversight of our Support Services Hub, small staff team and their spheres of work

· Strategic and efficient management of the operational, administrative, financial, HR, safeguarding and property functions of the parish.  

· Developing commercial enterprise, to contribute to our financial resilience and resource mission.

The Operations Manager will work closely with the Team Rector in developing and implementing the strategy, systems and capacity to enable the parish and its churches and worshipping communities to be effective in fulfilling the parish vision and priorities.   

We are excited by the potential of this key appointment within COHL, the scope of the work and the opportunities we believe it will unlock.  This is a developing role, that will be shaped by the postholder working with the Team Rector and others, and as such may be subject to change as new initiatives emerge and develop over time.

We believe in a generous God, from whom all things come, and He invites us to steward these gifts well.  If this is your conviction and you have the experience and skills, we’d love to hear from you. 

Hearing Dogs for Deaf People – Prospect Research Team Manager

Location: Options for role to be site-based (Buckinghamshire or East Yorkshire), hybrid or home-based contract with regular travel for team collaboration, meetings and occasional donor events.
Salary: £50,000 per annum.

Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is to see a time when no deaf person feels alone, is seeking a Prospect Team Manager to identify, qualify and deliver high-quality prospect insight to support transformational giving across their philanthropy and high value programmes.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support.

Following on from a strategic review, the charity is now looking to build a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to diversify income, grow their philanthropy programme and increase engagement and impact.

Reporting to the Head of Philanthropy, this is a strategic and hands-on leadership role that will shape how the charity uses data, research and insight to drive significant growth in income from major donors, corporate partners and other high-value supporters. You will lead the Prospect Research function, developing and delivering a proactive, insight-led prospect research strategy to support the charity’s ambitious fundraising goals, as well as working to identify potential major donors amongst individuals, trusts and corporates.

The successful candidate will have a strong background in prospect research including identifying and prioritising prospects, network mapping, ethical screening and developing gift capacity ratings. You will be a proactive, strategic thinker with a collaborative outlook and a high attention to detail.  You will also possess excellent analytical and communication skills. Experience in setting up or significantly developing a prospect research function would be an advantage.

This is an exciting opportunity to shape and build a high-impact research function at a moment of huge growth for the charity, with the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people leave loneliness behind Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 21st July, 9.00 am. 

Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.    

We are seeking a highly motivated and detail-oriented Data & Insights Manager to lead on the day-to-day development, implementation and utilisation of our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools through our data management platform, Microsoft Dynamics 365. This role is pivotal to embedding a culture of data-driven decision-making across Amref UK, ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement, retention and income generation.

The Data & Insights Manager will be a key point of contact for colleagues across the organisation, playing an instrumental role in shaping how we gather, manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across keys Amref UK teams, including Supporter Engagement, Programmes & Strategic Partnerships, Finance, Operations and Senior Management.  The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders, Amref HQ ICT, Amref’s global Fundraising & Marketing Development team (FMD) and third-party vendors to develop, implement and integrate processes and reporting tools that aid analysis and insight.  They will be responsible for delivering improved functionality and system upgrades while maintaining data integrity and compliance requirements.  Expertise in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.

To be successful in this role, the post holder will need to be a team player who brings a combination of technical expertise, communication skills and business change experience. 

Operation Christmas Child UK (OCC) has implemented a strategic volunteer ministry, investing in teams of volunteers who will multiply themselves and hugely extend the reach of OCC’s mission.

OCC is the world’s largest shoebox appeal where Samaritan’s Purse, together with local churches here and overseas, distributes from the UK 1/4 million gift-filled shoeboxes annually to children in need overseas and in so doing demonstrates God’s love in a tangible way while sharing the Good News of Jesus Christ.

A resourceful and energetic Regional Manager is needed to recruit, select, equip, and lead teams of volunteers throughout the 32 London boroughs.

You will be passionate about developing others towards highly effective ministry, teamwork and increased personal competency.

You will also directly engage churches to participate in OCC in areas not yet covered by Connect volunteers. A special opportunity will be engaging London churches that have partnered with our sister ministry, Billy Graham Evangelistic Association for the June 2025 God Loves You Tour London.

You will be confident to take initiative with people and projects and also have good administrative and organisational skills. You will also enjoy envisioning the numerous volunteers who participate in the OCC shoebox appeal each year.

You will enthusiastically support the Christian purposes of OCC and Samaritan’s Purse and be committed to the value of well-equipped volunteers and to developing them further. Candidates will have proven people and project management and administrative experience in the workplace and be educated to A levels or ideally Degree level.

This role is based in region, and so prospective candidates should currently live in the region and provide their own transport for which defined expenses will be paid.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

The National Lottery Community Fund is recruiting for a Communications Manager, Northern Ireland to play a vital role in the newly restructured communications and engagement function to deliver on our strategy, It Starts With Community.  

The role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.

In this role, you’ll deliver integrated communications that bring our missions and the story of National Lottery funding to life. You’ll be the strategic voice behind the campaigns that highlight how communities are creating lasting social change.

You will focus on two key areas - your country, and one of the four core missions - creating powerful alignment between them and helping to showcase the impact of community-led projects across the UK.

You’ll work closely with Strategic Communications Leads and colleagues across the organisation to deliver communications plans that align with our corporate strategy and customer journey. Your work will help shape public understanding of the Fund, build trust with stakeholders, and inspire communities to engage with our funding.

We are looking for a creative and strategic communicator with a passion for storytelling. You’ll be experienced in developing integrated campaigns and working across teams to deliver high-impact communications.

Key responsibilities:

• Develop deep insight into at least one portfolio and mission, to enable you to implement effective communications plans for your mission and portfolio, aligned to the corporate plan, and the Fund’s customer journey, including supporting Strategic Communications Leads to build and manage matrix teams
• Provide communications support to portfolio and mission leads, including creating messaging, narrative and content, social and brand assets, working closely with colleagues in the wider team to deliver effective and impactful communications activities
• Build relationships with journalists and lead on devolved media relations activities in your country, working closely with colleagues in the media team to deliver integrated activities, monitoring media and advising on opportunities and risks. Ensure rapid response to emerging issues with processes and protocol on lines to take and spokespeople, including participating in the out of hours on call rota.
• Liaise with colleagues in funding teams to identify opportunities for storytelling, working with the content manager to bring these to life
• Liaise with internal communications colleagues to ensure external communications generate engagement within the Fund
• Project manage and deliver corporate communications assets, including the annual report and corporate strategy updates.

Interview Date: Monday 28th July - virtual

Location: Belfast, Hybrid

On application, please align your supporting statement to the criteria below

Essential criteria

• Track record in planning and delivering integrated communications campaigns, with experience managing matrix teams
• Excellent content and copywriting skills, used to producing assets to tight deadlines. Able to adapt tone and style for different audiences and channels
• Experience in complex institutions, involving colleagues and stakeholders up to leadership level
• A sound understanding of devolution and the impact that has on communications and public affairs requirements.
• Project management skills; confident working in a matrixed organisation with competing deadlines
• Experience of strategic communications counsel and advising senior leaders and stakeholders, particularly in times of reputational risk and crisis management

Desirable criteria

• Relevant qualification
• Experience in the voluntary, community and social enterprise sector

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We’re launching something special – and we need your leadership to shape it. 
 
Taye Foundation is a brand-new charity founded by Transform Your Training, a nationally respected training organisation known for its trauma-informed, lived experience-led work. Taye Foundation’s mission: to create life-changing opportunities for people with lived experience to become qualified trainers, leaders and changemakers. 
 
We’re looking for a Founding Charity Manager to lead this journey. You’ll: 
• Establish strong governance 
• Develop partnerships and secure initial funding 
• Lead delivery of scholarships, mentoring and support 
• Grow the Foundation into a nationally recognised platform for equity, inclusion and impact 
 
Who we’re looking for: 
• Proven experience in fundraising and income generation 
• Strong partnership-building skills 
• Hands-on experience in charity operations 
• A collaborative leader with a passion for lived experience and systemic change 

York-based with flexible remote working (2–3 days per week) 
Salary: Starting £35,000 pro rata, with progression to Director/CEO role 
Contract: Permanent 
Closing date: 14th July 2025
 
How to apply: 
Please include your CV and a short cover letter or voice note explaining: 
- Why this role excites you 
- How you’d approach building the Foundation 
- Your vision for the Director/CEO role 
- Your availability and preferred working arrangement 

We are looking for a Property Compliance Manager!

Are you known for your keen attention to detail, strong organisational skills, and a knack for negotiation? Do others admire your ability to build lasting relationships and positively influence outcomes? Are you someone who thrives in collaborative environments, keeps meticulous records, and is passionate about ensuring regulatory compliance. We’re looking for someone with experience in property compliance management and a solid understanding of health and safety, as well as housing-related legislation and best practices—including an employer’s duty of care. If this sounds like you, we’d love to hear from you! Come join us and play a vital role in helping us support our residents on their journey out of homelessness.

About You:

You are organised, meticulous, and bring proven experience in property compliance management. You have a good understanding of housing legislation, health & safety regulations and best practice, building maintenance and compliance in relation to Supported Housing and PRS (including HMO’s). You can confidently navigate relationships with external contractors, landlords, and local authorities. You will also oversee the effective management of risk across all Homeless Oxfordshire properties. With a solutions-focused mindset, you’re ready to take ownership of compliance and health and safety across multiple sites, ensuring we deliver safe, dignified living spaces for our residents .

About the Role:

As our Compliance Officer, you will take the lead on property compliance and certification across Homeless Oxfordshire's housing portfolio. You will oversee safety inspections, manage risk assessments, maintain up-to-date records, and coordinate with contractors and landlords to ensure all remedial and planned works meet health, safety, and housing regulations. We will also entrust you with coordinating employer health and safety regulations. Reporting to the Head of Property and Facilities, your role is central to protecting residents and enabling our operational teams to deliver outstanding service.

Some of your responsibilities will include:

· Ensure all regulatory requirements & certifications are maintained and securely documented (e.g. gas, Electrical safety, legionella, Asbestos, fire alarm and lighting tests etc.), Ready for inspection as required.

· Undertake annual risk assessments for all areas relating to properties (including fire); maintenance and cleaning activities and ensure that relevant details are shared with others appropriately

· Build close relationships with our landlords and providers to ensure any compliance works they are responsible for under the terms of the lease are carried out to the required standard that we are satisfied with along with the local authorities or facilitate the work on their behalf.

· Ensure all HMO licencing information is up to date for all relevant properties and records of HMO Licences are retained on in-form and work together with Local Authorities. Ensure all additional works that are required for licence are completed in a timely manner.

· Oversee weekly and monthly Health and safety inspections for all sites.

· Work with Head of property & Facilities on Health and safety tasks for the organisation

· Contribute towards the budget setting for all planned compliance and health and safety works and ensure this remains within the budget set.

· Promote a high standard of hygiene among staff and residents and ensure controls are in place to reduce the risk of pests, damp, and mould, taking remedial action.

· Remain informed of all relevant property legislation for the private rented sector, HMOs and supported accommodation and implement changes within the organisation to maintain compliance.

· Support operational managers and staff to deliver outstanding services to our residents.

· To take control of the accident reporting, working with managers and SMT to ensure that all staff adhere to the process of reporting these incidents.

· Provide a monthly report to the Head of Property and facilities with compliance for the property portfolio as a minimum.

· Comply with Homeless Oxfordshire’s policies and procedures

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best

· Contribute to the work of the broader team.

Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role. We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Location: Wenlock Road, London N1

Salary: £40,560 per annum (DEC Grade 5 Manager)

Contract status: Full time. 2 years fixed term (subject to a further extension)

About the role

We are seeking an experienced and enthusiastic Social Media Manager with strong content creation skills who will lead on our organic presence across multiple channels. This is an exciting time to join the Communications team as we develop our social media platform strategies, increase our collaboration with talent and influencers, align our organic and paid digital presence and experiment through a test-and-learn approach. If all of this excites you then this could be the role for you.

***Please download the job description for full details***

About you

You will have expertise in driving engagement and awareness across multiple channels, be skilled at producing and commissioning creative content, strong experience in community management and be up-to-date on the latest trends and changes in the social media landscape. Experience of working in the charity sector and a sound understanding of what makes good fundraising content would be a distinct advantage.

The ideal candidate will be experienced in working within the parameters of an established brand whilst driving innovation and maximising creative opportunities. You will be equally at home with the day-to-day management of social media accounts as with working with the Head of Communications and Content to develop and deliver our strategic objectives using data and insights.

What we offer

 Flexible working hours (outside of an appeal)

25 days annual leave, rising with length of service (3 years: 27 days. 5 years: 30 days)

3% employers’ pension contribution, rising to 8% post probation.

HealthCare Cash Plan, providing an array of health services, (~£1, 660 cash value, per year)

Wellbeing support

Discounted access to various health club providers (via Gympass).

Discounts schemes for various retailers and businesses

Discounted tickets for events

Season ticket loan (post probation)

Financial hardship loan (post probation)

Cycle-to-work & Car scheme (post probation)

 About us

The Disasters Emergency Committee (DEC) brings together 15 leading UK aid charities to raise funds quickly and efficiently at times of humanitarian crisis overseas. This role will require you to lead on organic social media as part of the DEC Communications team, working closely with the Digital and Innovation team in Fundraising, collaborate with social leads across our 15 member charities and public figures through our talent agency. During appeal launch periods it will also involve managing a small social media team of volunteers.

All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work extremely long hours, in a faced-paced busy environment, with mandatory office attendance.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV and cover letter [i.e. please state your initials only, not your full name]. If you include links to social media work or an online portfolio please state clearly what your role/contribution was.

Please send your application by 9am, Monday 21st July 2025. Early application is advised as we will be reviewing applications as they arrive and may hold initial interviews before the application deadline.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

 The DEC is an equal opportunities employer and encourages applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

New Perspectives – Fundraising Manager

A brief Job Description 

Status: Part-time, 22.5hrs per week
Salary: £21,000 per year (£35,000 FTE)
Flexible working options - hybrid, home-working, occasional travel to our Nottingham office and to events
Closing date: Tuesday 15 July 2025, 12pm 
Interviews will be held w/c 21 July 2025

About New Perspectives

New Perspectives is the East Midlands’ leading touring theatre company. For over 50 years we have made new writing accessible, creating ambitious, relevant theatre that connects with audiences locally and nationally. We support early-to mid-career theatre makers through unique, regionally rooted development opportunities and share powerful stories that amplify underrepresented voices.

About the Role

New Perspectives is seeking a dynamic and experienced Fundraising Manager. This role is ideal for an individual with a strong background in fundraising, donor engagement, and relationship management who thrives on developing strategies and delivering high-quality written proposals for grants, corporate partnerships, and major donors. You will play a critical role in driving income growth, building a pipeline of prospects, and nurturing meaningful partnerships that advance our artistic mission.

As Fundraising Manager, you will work closely with closely with the Executive Director and senior leadership, leading on mapping and maximising opportunities across a broad spectrum of fundraising activities, including Trusts and Foundations, individual donors, and corporate partners. An ability to understand and translate complex project information into compelling funding proposals will be key to your success.

This is a varied role with plenty of scope for creativity and innovation. You will bring insight and strategic thinking to our income generation activities, using your knowledge of the fundraising landscape to develop multi-year funding bids and engaging stewardship journeys. You will also help to shape and deliver engaging donor communications and impactful reporting.

The ideal candidate is someone who is highly motivated, organised, and thrives working independently while also contributing positively to a collaborative team culture and grow a vibrant fundraising portfolio.

Key Responsibilities

• Research and write high-quality, targeted funding proposals, including multi-year bids.
• Develop a pipeline of Trusts, Foundations, and corporate prospects in collaboration with the Executive Director.
• Create annual impact reports for major donors and generalised updates for other supporters.
• Deliver a rolling fundraising plan for individual and corporate giving.
• Evaluate new income ideas and ensure a balanced portfolio across fundraising streams.
• Support corporate sponsorships and maintain stewardship of donor relationships.
• Ensure all activities complies with GDPR.

Key Experience

We are looking for an experienced fundraiser or development professional with a track record of meeting income targets and developing strong donor and corporate relationships. You will have at least three years’ experience in fundraising, with proven skills in writing compelling funding proposals, creating fundraising materials, and implementing income strategies. A strong understanding of fundraising methods and supporter motivations is essential, as is your ability to communicate charity impact to diverse audiences. You will bring creativity, innovation, and a flexible, problem-solving mindset. Experience in trust and corporate prospect research, and familiarity with fundraising databases and relevant regulations is desirable. 

Closing date: Tuesday 15 July 2025, 12pm 

Please download our Job Pack for further information [PDF], which includes details on how to apply.

New Perspectives is committed to offering a variety of suitable working arrangements. We are open to discussing flexible working options and welcome proposals that are practical and appropriate for the role. 

The King’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.

As part of the Management Team, you will be responsible for overseeing the delivery of our TEAM, Enterprise Challenge and Mosaic Mentoring programmes. Working collaboratively with Delivery Partners to develop and implement our delivery plan and ensure we meet targets.

As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

As one of our Delivery Managers, you need to have:

• Excellent interpersonal skills
• Strong planning and organisational skills
• Effective data analysis skills
• A track record of operational management

The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

Are you a master orchestrator passionate about making a real difference?
You Make It is an award-winning East London charity empowering working-class, racialised women. We’re looking for a part-time Operations Manager to power our daily operations and help us thrive!

In this role, you’ll:

• Lead talent recruitment and development.

• Enhance our inclusive team culture.

• Streamline processes, ensure compliance, and track impact.

• Collaborate on budgeting and board reporting.

What we offer:

• Hybrid, part-time working with flexible hours.

• Accelerated pay progression after 6 months.

• A therapy and wellness allowance, annual bonus, and pension.

• A small, joyful team culture built on equity and authenticity.

Contract: 1 year (with potential to extend)
Salary: £30,400 (£38k FTE) 
Deadline: Interviews are rolling - apply as soon as possible
Start date: Ideally early September (or sooner)

The National Lottery Community Fund is recruiting for a Communications Manager to play a vital role in the newly restructured communications and engagement function to deliver on our strategy, It Starts With Community. 

The role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.

In this role, you’ll deliver integrated communications that bring our missions and the story of National Lottery funding to life. You’ll be the strategic voice behind the campaigns that highlight how communities are creating lasting social change.

You will focus on two key areas - your country, Scotland, and one of the four core missions - creating powerful alignment between them and helping to showcase the impact of community-led projects across the UK.

You’ll work closely with Strategic Communications Leads and other colleagues across the organisation to deliver communications plans that align with our corporate strategy and customer journey. Your work will help shape public understanding of the Fund, build trust with stakeholders, and inspire communities to engage with our funding.

We are looking for a creative and strategic communicator with a passion for storytelling. You’ll be experienced in developing integrated campaigns and working across teams to deliver high-impact communications.

Key responsibilities:

• Develop deep insight into at least one portfolio and mission, to enable you to implement effective communications plans for your mission and portfolio, aligned to the corporate plan, and the Fund’s customer journey, including supporting the Strategic Communications Lead to build and manage matrix teams.
• Provide communications support to portfolio and mission leads, including creating messaging, narrative and content, social and brand assets, working closely with colleagues in the wider team to deliver effective and impactful communications activities.
• Build relationships with journalists and lead on devolved media relations activities in your country, working closely with colleagues in the media team to deliver integrated activities, monitoring media and advising on opportunities and risks. Ensure rapid response to emerging issues with processes and protocol on lines to take and spokespeople, including participating in the out of hours on call rota.
• Liaise with colleagues in funding teams to identify opportunities for storytelling, working with the content manager to bring these to life
• Liaise with internal communications colleagues to ensure external communications generate engagement within the Fund
• Project manage and deliver corporate communications assets, including the annual report and corporate strategy updates.

Interview Date: Wednesday 6th or Thursday 7th August - virtual

Location: Scotland, Hybrid

Our teams are based across the UK, so there will be occasional travel to attend meetings and spend time with Fund colleagues.

On application, please align your supporting statement to the criteria below

Essential criteria

• Track record in planning and delivering integrated communications campaigns, with experience managing matrix teams
• Excellent content and copywriting skills, used to producing assets to tight deadlines. Able to adapt tone and style for different audiences and channels
• Experience in complex institutions, involving colleagues and stakeholders up to leadership level
• A sound understanding of devolution and the impact that has on communications and public affairs requirements.
• Project management skills; confident working in a matrixed organisation with competing deadlines
• Experience of strategic communications counsel and advising senior leaders and stakeholders, particularly in times of reputational risk and crisis management

Desirable criteria

• Relevant qualification
• Experience in the voluntary, community and social enterprise sector

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

This is an exciting time to join us. Diversity Voice has recently merged with CCS, and with aligned values and mission, we are delighted to be able to work more effectively as one team to serve diverse ethnic, faith and belief communities in Somerset.

CCS has also recently secured funding for another 4 years for our work with our diverse communities. Alongside the “Welcome for All” Displaced people programme, this will allow us to build a strong community infrastructure to support individuals and communities across the county. Our work combines grassroots engagement, specialist support, and strategic influence to build a stronger, more connected, and inclusive Somerset.

This is a key strategic role in our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community-based solutions, supporting communities to thrive together.

As part of this role you will also be responsible for managing a varied programme of ESOL courses, groups and support in schools. In addition, you will manage the delivery of our support for Open Mental Health Alliance partners to provide programmes that integrate equity, diversity, inclusion and belonging into everything they do.

Our approach is rooted in trust, cultural humility, and lived experience. We work with, not for, our communities — creating space for voice, leadership, and influence. This has allowed us to surface sensitive and complex issues such as immigration, faith-based exclusion and rural racism, and work through them constructively with communities and institutions. 

Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM? 

The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM.  The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters. 

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About World Horse Welfare

World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding. 

The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad.  The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.

In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.