• Are you looking for volunteer roles ?

    Go to volunteering section

255

Support and information team members jobs in mayfair, greater london

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 7 days
Glass Door Homeless Charity, London (Hybrid)
£31,500 per year
Posted 2 weeks ago
The Royal British Legion, Remote
£29,170 per year
Posted 4 days ago
Hillside Clubhouse, London (On-site)
£64,415 per year
Posted 1 week ago
Kinship, Remote
£40,000 - £45,000 per year, inclusive of London weighting if applicable (pro rata to part-time)
Kinship is looking for an organised Mobilisation and Delivery Project Manager to lead the mobilisation and delivery of a feasibility RCT
Posted 1 week ago Apply Now
Child Poverty Action Group, London (On-site)
£50,449 - £55,759 per year
Exciting role leading our committed policy team leading the fight to end child poverty in the UK.
Posted 1 week ago
Closing tomorrow
The Children's Trust, KT20, Tadworth (On-site)
£76,965 - £88,682 per year plus £5,941 Outer London Weighting
Senior strategic & operational leader responsible for delivering the highest standards of nursing & care, safety & clinical governance.
Posted 6 days ago Apply Now
Page 12 of 17
London, Greater London (Hybrid) 1.53 miles
£31,500 per year
Full-time
Permanent or contract
Job description

Location - West London.  Hybrid role up to two days per week can be working from home.  At least three days per week on site.

Reporting to Co-Heads of Casework

Hours - 35 hours per week Monday to Friday

We have two roles available - one is permanent and the other is a three year contract.

The post holder would be responsible for:

* Providing specialist advice and advocacy service to the homeless guests of our services, which include Partner Day Centres and Night Shelters throughout the winter season.

* Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.

* Attending appointments with guest occassionally when needed

* Referring and signposting guests to accommodation providers, health service and other relevant internal and external support services, as necessary.

* Maintaining good communication with the Managers of our partnered Drop In Centres, Glass Door colleagues and local statutory and non-statutory services.

* Attending meetings with the Casework team, external service providers and partner organisations when required.

* Collating statistics and outcome measurements of the casework servicce for both internal and external use.

* Maintaining a well organised and easily accessible administration system for the casework programme in line with relevant legislation (eg GDPR)

* Managing a small casework budget

* Undertaking any other duties as required by the charity.

Person Specification

Essential:

* At least one years experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups

* Empathic attitude to homeless and vulnerably housed people

* Up to date knowledge of the welfare issues and legislation affecting homeless people

* Knowledge of relevant support services available to homeless people, particularly in West London

* Confident approach to and experience of, dealing with challenging behaviour

* Ability to maintain good relationships with colleagues and external service providers

* Highly organised with strong time management skills

* Ability to keep clear and up to date case records

* Experienced and competent in MS Office packages

* Ability to work independently and take the initiative to make important decisions.

* Flexible and supportive team member with excellent communication skills

* Ability to adhere to and implement Health & Safety, HR and operational policies

* Understanding of and commitment to Equal Opportunities

* For night shelter caseworkers, willingness to work a minimum of one evening per week

* This post will require an enhanced DBS check prior and during employment.

Desirable

* Ability to speak Polish, Romanian or other Eastern European languages
* Experience of working alongside volunteers

Other
* Ability to work flexibly and at various sites, as required
* Eligibility to work in the UK
* To be able to adhere and work within Glass Door’s safeguarding policy and procedures
* To participate in meetings, supervision meetings and in any trainings as required
* To be responsible for own’s professional development

Application resources
Posted by
Glass Door Homeless Charity View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 26 November 2025
Closing date: 23 December 2025 at 09:50
Tags: Housing, Homelessness

The client requests no contact from agencies or media sales.