Support jobs in tower hamlets, london

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At SCIE, we are driven by our values:

· Progressive – always learning and developing

· Inclusive – working together for equality, diversity, and fairness

· Credible – evidence-based, robust, and reliable

· Transparent – open and honest

· Committed – focussed on making a difference to people’s lives.

The role:

A great opportunity for you to join our small, friendly team and make a real difference to people’s lives by:

· providing comprehensive administrative support to SCIE’s national work programme to ensure smooth running and delivery

· working closely with colleagues to coordinate and update project plans and compile project reports

· planning, arranging and servicing meetings, workshops, seminars and conferences (both internal and external)

· monitoring project financials, including raising purchase orders and reconciling expenses

· liaising with external stakeholders, updating and responding to enquiries

What we are looking for:

· commitment to equity, diversity, and inclusion

· understanding of Social Care Practice (desirable but not essential)

· experience of supporting project and / or programme delivery, this may be within the not for profit or statutory sector or from further afield

· knowledge and understanding of project delivery processes, including managing budgets, tracking progress against agreed timelines and delivery milestones as well as identifying and escalating risks

· strong written and verbal communications skills

· excellent organisational skills and experience of working to deadlines whilst coping with competing priorities

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

 

Overall job purpose

This is a fundamental role within our South regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 29 historic churches across Kent, East Sussex, West Sussex, ensuring each site achieves agreed standards.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Monday 15th September 2025.

The interviews will take place in Northampton on Wednesday 24th September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

 

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role
We’re looking for a social media and community manager to join our digital engagement team. 
This is an exciting time to join the charity as it launches its new five-year strategy this autumn to supercharge our efforts to transform the lives of anyone affected by breast cancer.

You’ll lead our organic social media channels, planning content, providing channel expertise and delivering our social media strategy. You’ll continue to grow our peer-to-peer support forum, working together with our volunteer community champion moderators to ensure it remains a safe and supportive space for those affected by breast cancer.

Working collaboratively with leads across our other communications teams, you’ll be a key part of aligning our owned, earned, shared and paid channels to drive consistency and effectiveness of our key messaging, all while building highly engaged communities to support our activity across fundraising, campaigning and service delivery.

About you 
You’ll be passionate about social media, closely following the latest platform trends and updates, and experienced at planning engaging content and supporting communities online.
You’ll understand the importance of consistency with a keen eye for detail. You’ll be a collaborative leader, working cross-organisationally to creatively communicate our key messages, tell stories, and support teams to get the most from our channels and audiences.  

Job description and benefits
Please download the job description and our attractive benefits package.
 

Primary location of role and hybrid working 
This role is primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying 
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 
9am on Friday 29th August 2025 
Interview date 
Thursday 11th and Friday 12th September 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

 About Tutors United

At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.

We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.

We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further. 

Job Purpose

This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:

• Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
• Building and managing employer and university partnerships
• Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals

Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!

Desired competencies and experiences:

• Can do’ attitude.
• Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
• Understanding of attracting and recruiting diverse, high-quality candidates.
• Experience in designing and delivering training programmes (in-person and online).
• Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
• Ability to translate strategic goals into operational plans.
• Proactive individual, able to work in a team and independently.
• Ability to manage budgets and track spending.
• Experience working with children and young people.
• Capability to align team operations with broader impact, finance, and growth targets.
• Experience line managing in a professional capacity (desirable).
• Experience contributing to or leading on programme design, pilot testing, and evaluation.
• Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
• Strong stakeholder management and relationship building skills.
• Experience building and maintaining employer, university, and third-sector partnerships (desirable).
• Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
• Willingness to support other members of the team to ensure the overall success and quality of our work.

Key Responsibilities  

1) Membership and Engagement 

• Support the implementation of a membership engagement plan to help increase retention and highlight member value. 

• Help promote Imkaan’s membership offer and communicate its unique value to members. 

• Assist in managing communication channels and touchpoints for members. 

• Work with colleagues to ensure member voices shape Imkaan’s influencing work including through policy consultations, parliamentary events, and campaigns. 

• Support members to take part in key spaces (e.g. local partnerships, national advocacy forums, government consultations). 

• Help identify way for members to work together and ensure their priorities are reflected in communications.

• Build and maintain positive relationships with newer or underrepresented member organisations to ensure inclusive and equitable engagement. 

2) Member Services and Development 

• Help coordinate training sessions, and peer networks for member organisations. 

• Assist with supporting members' organisational capacity and sustainability planning across the membership base. 

• Coordinate day-to-day member engagement, responding to enquiries, providing information, and connecting members with relevant support 

• Maintain and regularly update the membership database, relationship records, and internal tracking systems 

• Organise regular member check-ins, surveys, and consultations to understand priorities and needs 

• Plan and coordinate member-only events and forums, including peer learning spaces, reflective practice sessions, and policy roundtables 

• Support the membership application, renewal, and onboarding processes. 

• Coordinate with the communications coordinator to draft and share member communications (e.g. newsletters, updates, briefings), ensuring clarity and accessibility. 

• Work with the communications coordinator to share member impact, case studies, and strategic updates 

• Liaise with other staff to coordinate support offers (e.g. training, regranting, capacity building) and monitor uptake. 

3) Sector Influence and Partnerships 

• Support work to raise awareness of Imkaan’s members among local authorities and commissioners. 

• Assist in engaging with stakeholders to contribute to collective influencing and sector development. 

• Track sector trends and identify opportunities for growth and service improvement. 

• Provide administrative support for activities linked to membership service delivery and sustainability.C 

• Contribute to Imkaan’s annual reports, AGM planning, and organisational development activities. 

• Attend team meetings, training, and supervision in line with Imkaan’s values and policies. 

• Gather and summarise member feedback to feed into learning reviews and organisational planning. 

• Support evaluation of how member engagement informs policy, advocacy, and systems change work. 

4) Grants Management 

• Coordinate the administration of regranting programmes to member organisations. 

• Support the application, selection, and allocation processes, ensuring transparency, fairness, and alignment with Imkaan’s values. 

• Act as the main point of contact for members receiving grants, providing guidance and support throughout the funding cycle. 

• Monitor grant compliance, gather reporting information, and liaise with the finance team to track spending and disbursements. 

• Work with the Executive Director/Operations Manager and funders to ensure effective delivery, reporting, and impact monitoring of grant programmes. 

• Contribute to learning from regranting activity, supporting reflective practice and continuous improvement. 

Person Specification 

Essential Experience 

• This post is open to Black and Minoritised women only as permitted under Schedule 9, Part 1 of the Equality Act 2010 (Occupational Requirement) 

• Strong understanding of intersectional feminism, anti-racism, and the political context for Black and Minoritised women’s organisations. 

• Proven experience in membership coordination or stakeholder engagement within the VAWG sector or related fields. 

• Experience in planning and coordinating both in-person and online events. 

• Experience administering grants, regranting programmes, or funding streams, including record-keeping, monitoring, and reporting to funders. 

• Excellent communication and relationship-building skills, with the ability to build trust across a diverse membership base. 

• Experience supporting or facilitating collective voice, advocacy, or influencing work. 

• Commitment to Imkaan’s values and to centring the leadership of Black and Minoritised women and girls. 

• Ability to work independently, as part of a team, and across dynamic partnerships and networks. 

• Commitment to ethical, participatory, and survivor-centred approaches to policy work. 

Desirable Experience

• Familiarity with membership-based organisations and the VAWG policy landscape. 

• Experience supporting campaigns or organising grassroots policy engagement. 

• Experience in assessing grant applications, managing grant agreements, and monitoring funded projects. 

• Analytical ability to interpret membership, engagement, and grants data to inform decision-making. 

• Familiarity with event platforms (e.g., Eventbrite) and digital communication systems. 

• Strong interpersonal and written communication skills, with the ability to engage different audiences. 

What we offer 

• 30 days annual leave + public holidays (pro rata) 

• Flexible working arrangements 

• Pension contribution 

• Private Health Care (BUPA) 

• Meeting Free Fridays 

• Supportive, feminist working environment 

• Opportunities for learning and development 

? Keep the Office Running, Keep the Mission Moving! ?
Immediate start - 3-month temporary Office Facilities & IT Support Officer – Charity Sector
 Central London (Hybrid) |  £30,000–£35,000 + benefits

Love being the person everyone relies on? Want a role where you fix problems, keep things running, and make a real difference every day? Join a respected UK charity as the go-to expert for office operations, facilities, and IT support.

What You’ll Do

• Keep the office in top shape – Lead health & safety – risk assessments, fire/first aid rotas, accident reporting.

• Solve IT headaches – first-line support & coordinate with external IT provider.

• Track IT kit, onboard/offboard staff, and deliver training.

• Pitch in on projects and spot ways to improve how we work.

What You’ll Bring

• Facilities management & health & safety experience.

• Confident with IT systems + strong Microsoft Word & Excel skills.

• Organised, adaptable, and a natural problem-solver.

• First Aid/Fire Safety certs (or happy to train).

Why You’ll Love It
Every day is different, you’ll be at the heart of a friendly, purpose-led team, and your work will directly support a cause that improves lives.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Location: Work from home or at our HQ in Gilwell Park, London (hybrid) 
Contract: Fixed term until 31 March 2028
Salary: 

• £37,800 (Home-based - Band F, Level 3) 

• £39,560 (Gilwell-based, Band F, Level 3 includes London Weighting) 

Hours: 35 hours per week 

At Scouts, we believe every young person deserves the opportunity to develop skills for life. Our Growth & Communities team plays a key role in making that happen – helping the movement to grow, supporting volunteers nationwide, and creating the conditions for Scouting to thrive.

We’re looking for a Growth Support Executive – Extending Reach (Muslim Communities) to join our dynamic Growth Support Team and help deliver some of our most important priorities over the next two years. This role is funded by the Islamic Relief UK and the Muslim Scout Fellowship (MSF), and is a unique opportunity to lead our work growing Scouting in Muslim communities across the UK and within the British Scouting Overseas network.

What you’ll do:

• Lead on developing and delivering an annual plan to grow Scouting in Muslim communities – opening new provision and strengthening existing groups.
• Act as the key liaison and subject matter expert for Muslim Scouting, building strong relationships with volunteers, regional teams, and partners.
• Support the opening and sustainability of new sections, especially in Early Years (Squirrels) and reversing decline in Beavers and Cubs.
• Work with colleagues to transform growth resources – from website content to webinars – making them more effective, inclusive, and culturally competent.
• Build cultural understanding across the organisation, working closely with the Muslim Scout Fellowship UK Support Team to create practical tools and resources.
• Use data, insights, and community feedback to shape strategies, ensuring our growth is sustainable and inclusive.

Who we’re looking for:
You’ll be an experienced relationship-builder with strong cultural awareness, particularly of Muslim communities in the UK. You’ll understand the challenges and opportunities of community engagement, have a knack for creating practical solutions, and be confident working in partnership with both staff and volunteers.

This is more than a growth role – it’s about making a lasting difference, ensuring Scouting is representative, inclusive, and accessible for every young person.

If you’re ready to help us extend our reach, strengthen communities, and inspire the next generation, we’d love to hear from you.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits click .

Closing date for applications: 11:59 pm Wednesday 10 September 2025

Interview: Monday 22 September 2025

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

Do you want to lead a service that changes lives?

As Team Leader , you’ll guide dedicated teams, strengthen partnerships, and deliver support that makes a real difference to individuals and communities. 
You’ll be at the heart of a mission to prevent suicide, empower recovery, and ensure every person who reaches out gets the care and support they deserve.

Benefits

• Competitive salary of £38,889 per annum
• Hybrid working with flexibility to balance home and office-based work
• Commitment to your professional development, with ongoing training and progression opportunities
• 25 days annual leave plus bank holidays (pro rata)
• Supportive, values-led workplace with a focus on staff wellbeing
• Be part of a passionate, multi-disciplinary team making real change in London

What you’ll do as Team Leader 

• Lead and develop suicide prevention and support programmes, alongside wellbeing and financial empowerment initiatives
• Build and maintain partnerships with mental health, bereavement, and community services across London
• Manage and inspire staff, creating a culture of collaboration and high performance
• Ensure services deliver outstanding, person-centred support with strong safeguarding and risk management practices
• Oversee budgets, ensuring cost-effective delivery and alignment with strategic goals
• Monitor performance, track outcomes, and continually improve service delivery

About you You will bring:

• Experience in leading teams and managing services in the non-profit, social care, or mental health sector
• A proven ability to build partnerships and influence stakeholders
• Knowledge of mental health recovery, peer support models, and safeguarding of vulnerable adults
• Strong skills in budget management and data reporting
• Excellent verbal and written communication skills, with a creative and solutions-focused approach

This charity are a leading community-based mental health organisation, partnering with the NHS and local authorities to deliver innovative services across London. They focus on early intervention and prevention, while also supporting people with moderate to severe mental health needs. The team culture is inclusive, collaborative, and dedicated to making a difference every day.

Inclusion statement They welcome applications from people of all backgrounds, cultures, and experiences – including those with lived experience of mental health challenges. They are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

Apply today – interviews may be scheduled as applications are received, so please do not delay in submitting yours.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: Hybrid, Old Street, London
Department: Supporter Engagement and Operations
Salary: £35,470 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term contract for 12 months
 
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
 
At Plan International UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Income Executive to play a key role in making every supporter feel valued, appreciated, and connected to our mission of creating a just world for all children, especially girls.
 
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel proud to stand with us.
 
This is an exciting time to join our Supporter Engagement and Operations Unit. You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
 
We’re seeking someone who brings:

• Hands-on experience processing offline and online donations across multiple channels
• Strong knowledge of Gift Aid regulations and Direct Debit compliance
• Exceptional attention to detail and problem-solving skills to keep things running smoothly
• Great communication skills and the ability to work effectively with colleagues across the organisation
• Experience using CRM or supporter databases to manage and track supporter interactions

 
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by purpose.
 
If you want to be part of a collaborative, values-driven organisation where your work directly impacts our ability to deliver positive change for children worldwide, this is the role for you. You’ll join a team that supports, celebrates, and shares a commitment to Feminist Leadership Principles and equality.
 
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on 31 August 2025
Interviews will take place on 9 September 2025
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-223328

Do you thrive in a people-focused role where no two days are the same? Are you organised, empathetic, and passionate about helping others?

Citizens Advice Westminster is seeking a Client Support Administrator to be the welcoming face of our service and the first point of contact for clients and visitors. Based at our Stowe Centre office, you’ll play a vital role in ensuring the smooth running of our front-of-house operations and helping deliver high-quality, accessible support to the local community.

In this varied and people-focused role, you’ll provide a warm welcome, manage reception duties across our hubs, offer signposting support, and coordinate appointments. You’ll also handle referrals, maintain our CRM and information directories, and contribute to service innovation projects that improve the client experience.

We’re looking for someone with at least two years’ experience in a client-facing role, excellent communication and organisational skills, and confidence using digital tools such as Office 365 and CRMs. You’ll be proactive, empathetic, and committed to safeguarding, inclusion, and delivering outstanding client support.

At Citizens Advice Westminster, we’re dedicated to helping people find a way forward—whoever they are and whatever their problem. You’ll be part of a friendly, supportive team in a respected organisation that puts people first. You’ll gain hands-on experience in a dynamic and rewarding environment, making a real difference to the lives of local residents.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 05 September 2025, 12pm

Interviews: week commencing 08 September 2025
Start Date: 15 September 2025

Please note, we reserve the right to close the vacancy early if a suitable candidate is identified.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Complex Needs Support Worker to play a pivotal role in our Domestic Abuse Service in Wandsworth.

Sounds great, what will I be doing?

The Complex Needs Support Worker will support individuals facing multiple challenges, including substance misuse, exiting sex work, domestic abuse, and/or co-occurring issues such as low-level mental health concerns. Based in a 9-bedroom complex unit, the role involves helping service users live independently, achieve personal goals, and maintain housing stability. This includes fostering strong professional networks, collaborating with partner agencies, reporting and following up on repairs, ensuring rent payments are made, and carrying out daily health and safety checks.

The postholder will hold an allocated caseload, delivering regular 1:1 support sessions to assess needs, develop safety plans, and make referrals to specialist services. They will manage safeguarding concerns in line with policy, participate in multi-agency meetings, and ensure all case notes and assessments are up to date. The role requires a proactive approach to housing maintenance, adherence to health and safety standards, and a commitment to empowering service users to progress towards independence.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for: 

The successful candidate will have experience in safeguarding and supporting individuals with complex needs. They will be able to work effectively within a team, demonstrating strong multitasking abilities and a proactive approach to challenges.

They will have knowledge of domestic abuse, substance misuse, sex work, and mental health, alongside the confidence to problem-solve and the ability to empower and encourage survivors. The role also suits someone who is eager to expand their knowledge and skills through further training and professional development.

This post is open to female applicants only under the Equality Act 2010, Schedule 9, Part 1, due to the nature of the role supporting women

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Background to the role

 In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role, along with a new Operations Coordinator role, has been created to help us make faster progress towards achieving these transformational goals. We’re looking for someone who is highly resourceful, self-motivated and curious and who can model our values (accountable, kind, flexible, inclusive and collaborative) in the way they work.

Job description

Job Purpose

By providing high quality governance and administrative support you will play a critical role in ensuring the smooth operation of our organisation. By supporting our Trustees and SMT you will improve our internal accountability and reduce the administrative burden on our senior team; freeing them to focus on organisational development, on building external relationships and pursuing opportunities which align with our strategy.

Key Tasks

 Overseeing our Governance & Administration:

• You will organise and service the Trustee Board and Board Committee meetings, including agendas, minute-taking, follow-ups on actions, ensuring compliance with governing documents and charity law.
• Be the key contact for trustees, including overseeing their recruitment, induction and training.
• Better connect our governance and management processes through improving alignment of our Trustee and management reporting cycles and coordinating meetings and the delivery of Exec reports.
• Act as company secretary and ensure the Company House and Charity Commission websites are kept up to date.

Supporting our Executive team:

• Manage the CEO's diary, coordinate and prepare for SMT meetings, and monthly whole team meetings, maintain action logs, and provide proactive support in work planning.
• Lead on liaison with, and reports to, Age UK national. This will include coordinating visits and the collection of data.
• Develop and oversee our internal knowledge sharing systems
• Ensure our intranet is up to date and our new SharePoint file structure is maintained.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to the CE
• Close working relationship is required with the other members of SMT, the Chair of trustees and other members of the board.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience providing high-level administrative support to a senior team or a senior leader.
• Experience of minute taking Experience maintaining internal systems such as SharePoint, document storage, or intranet platforms.

Desirable

• Voluntary sector experience.
• Working with a trustee board.
• Experience acting as Company Secretary or supporting governance compliance.
• Experience of recruiting at board level.

Knowledge & Understanding

Essential

• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Knowledge of the structure and roles within a charity, including the role of trustees.

Desirable

• Of charity governance, and business planning processes and accountabilities.
• Knowledge of Company secretary role and responsibilities via training or experience

Skills/Attributes

Essential

• High level IT skills in Microsoft Office .Good understanding of the capabilities and potential of 365
• Organisational Skills: Ability to manage calendars, meetings and documents efficiently
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Advanced AI skills

Additional Requirements

• Ideally, we would like the post holder to attend our evening trustee meetings (four a quarter, two online and two in person). This time will be available to be taken back in lieu. However, for the right candidate we can be flexible about this requirement.
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions